U-Haul Moving & Storage of Westminster

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Name: W****** H****
Date: 2024-03-05 02:06:10
Rating: 5
Comment: Truck go brrrr

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Name: R**** F*******
Date: 2024-01-24 20:24:58
Rating: 5
Comment: There is no replacement for excellence in customer service. You can’t automate the personal touch a service professional provides with a smile, explaining the details which can’t be found on a website, or the patience in answering questions. Nicholas at the Westminster U-Haul location is the epitome of customer service. His gracious nature is authentic . Nicholas took the time to explain the fine details of my rental and helped me tremendously. Thank you Nick for being an example to all other service professionals. Nick needs to be able to share his years of experience with other employees so customers like myself return to U-Haul. See you soon Nick for my next rental.

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Name: R***** D
Date: 2023-11-10 03:59:43
Rating: 5
Comment: Great place for hauling n moving needs.

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Name: T******* P*****
Date: 2023-10-06 10:48:06
Rating: 5
Comment: The worker was so nice and explained everything . He answered questions I didnt know I should ask. Its the best Uhaul location Ive ever been to!

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Name: K******* L* F*****
Date: 2023-09-17 14:45:11
Rating: 5
Comment: Friendly and efficient. Got us in and out. Very convenient location. Will helped us and was super friendly and helpful.

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Name: b************
Date: 2023-07-17 16:22:19
Rating: 1
Comment: Came to my pick up some moving boxes. I parked in customer parking. Not long after a semi pulled in behind my truck blocking me in. He proceeded to unload slowly very much taking his time trapping me there far a long time. No one working there seemed to care. I would never go back.

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Name: A*** S***
Date: 2023-05-25 20:59:17
Rating: 5
Comment: Nick and Dan, Helped us out and they were the absolute best! Gave us lots of insite and answered every question under the sun that we had. Great service. Definitely prefer this site over all the others that we have visted. Thank you so much!!!!!!

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Name: K****** k
Date: 2023-04-12 02:05:17
Rating: 5
Comment: Got a hitch installed on my suv there- great experience from the phone scheduling where they were very helpful and informative to the location. It was a smooth process and the hitch looks great. Also they beat prices for other bike racks!

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Name: A**** G
Date: 2023-01-15 02:16:15
Rating: 5
Comment: Nick, you’re the real deal boss! Every time I come in, you’re always doing the best to take care of everything needed. Good conversations all the time. Thanks for taking the time to always offer excellent customer service.Greg, thanks for always being patient and ensuring rentals are always ready. I came to you a few times to checkout my rental, and you’ve always been very patient and extremely helpful.Dan, thank you for making sure that the team you bring on has customers best interest in mind. You guys are really taking care of this location. Will always be my to go place for truck rentals.The team here is wonderful! Keep at it

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Name: T****** N*****
Date: 2022-12-30 22:24:49
Rating: 1
Comment: Extremely rude worker or manager Mohammed Alkasem. Belittled us by asking is this how we gave it to you with a smug face when we returned the truck less than perfectly clean, even though we genuinely did our best. $35 cleaning charge. UHaul in general wasnt clear about the gasoline policy (they dont reimburse despite what the agreement seems to suggest), yet he said we cant just read the bottom, [we] have to read the whole thingThey stated that if we return another truck in a similar condition in the future, wed be banned from using UHaul. Well... Good thing we wont be coming back.

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Name: L****** O*****
Date: 2022-11-22 23:45:04
Rating: 1
Comment: At the end of September we had made multiple attempts to rent out a truck and we were told every time there were no truck available only to find out that a walk in customer with no reservation was able to get a truck that we were trying to rent out 5 minutes after my husband walked out. The employees at this facility were rude and clearly played favorites as to who they are going to rent out to even though we had a reservation days in advance and we were told they had the vehicles available even the day off. What frustrated me more was that even uhaul customer service looked up all the inventory at this site and they even saw that they had more than enough trucks available.

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Name: l**** a****
Date: 2022-10-12 18:56:01
Rating: 1
Comment: This u-haul miss doesnt do what theyre supposed to as far as when they say oh I will take care of you because my truck broke down we could not get the little tiny trailer that we rented back until 11 oclock so they charged us for 3 days and he said he was gonna take care of it now theyre trying to take money on my account saying that i owe a lot more money for little tiny trailer this this u-haul in Westminster is the worst company Ive ever Dealt with Try to get me for a cleaning fee That leaves have fallen in Then they send me back the $50 cleaning fee but then it takes away from my $60 that I gave them now theyre saying I owe them and I owe them $87 What type of business people are they

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Name: A****** J****
Date: 2022-10-05 03:44:04
Rating: 5
Comment: Scheduled to install a hitch on my Subaru and they were able to get the job done in a timely manner. The GM made sure I was taken good care of after a hiccup from the hitch distributor. Definitely recommend getting your hitch installed here for reliability and convenience.

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Name: D** D******
Date: 2022-08-13 19:44:08
Rating: 5
Comment: Moving supplies, storage, truck and trailer rentals and great customer service! 1 stop shop if your a do it yourself mover this your spot thanks the whole team was great

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Name: L M
Date: 2022-08-09 11:01:35
Rating: 1
Comment: Worst staff ever,

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Name: J** N*****
Date: 2022-07-25 23:29:13
Rating: 5
Comment: Great place. Regularly go to this uhaul for rentals and propane, the manager there is great!

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Name: F********
Date: 2022-07-22 01:01:45
Rating: 5
Comment: Great customer service if you need a rental this is the spot. Nick was super helpful and very professional. Appreciate the help.

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Name: P******* H
Date: 2022-04-07 22:01:13
Rating: 1
Comment: Double charged us and never refunded us $147. Customer service is horrible too. Once you have an issue you wont be able to get ahold of anyone. Save yourself the headache and money and go somewhere else.

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Name: M***** R**
Date: 2022-03-29 02:46:50
Rating: 5
Comment: Rented a trailer and it was fast and great service. They hooked it up and unhooked it for me. Thanks for making it easy and fast

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Name: E**** B*******
Date: 2021-10-26 16:56:08
Rating: 1
Comment: They DO NOT answer the phone and when in person they make you wait as if you have all the time in the world to be there. Customer service is horrible.

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Name: M*** D*****
Date: 2021-09-15 22:58:41
Rating: 1
Comment: Horrible service, ordered the wrong part twice

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Name: L**** C***
Date: 2021-07-15 16:26:10
Rating: 1
Comment: Always only have one person working the desks, wait time is ridiculous.

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Name: D***** D****
Date: 2021-06-01 16:02:44
Rating: 1
Comment: Called about 10 times over 2 weeks. They never answered.

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Name: B******* K*****
Date: 2021-04-16 18:05:23
Rating: 5
Comment: Dans the man. Got a hitch installed in time for my camping trip. Highly recommended.

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Name: S**** C*****
Date: 2021-03-14 20:38:39
Rating: 1
Comment: They charged me $20 for 4 gal of gas for 1/16th of a tank. Little steep. Make sure everything is perfect or they will screw you over. Or just rent from Penske, much better company.

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Name: M****** R********
Date: 2021-02-23 19:04:12
Rating: 1
Comment: These guys are awful !!! I was quoted a price for work to be done on my truck and they tried to charge me triple when I showed up. Please avoid this place, they are not honest. Dan the manager was absolutely terrible!

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Name: S**** M******
Date: 2021-01-30 07:28:25
Rating: 1
Comment: Giving this place a star is overrated the customer service from u hal itself was great, however the actual facility was a nightmare the manager Dan Desmond,did everything in his power to ensure we had the WORST MOVING EXPERIENCE possible. He went as far as having someone come and tell me that they had been following me watching me and that the truck was reported stolen after first trying to say my card was denied due to insufficient funds but at the same time I had just received a text confirmation that the payment was made and my new return date was such date. I received one message from a n employee stating they were going to take matters to an escalated level. Somewhere mr Desmond is not aware that payments are made and my time was extended. So I did here on the bumper of my uhal because of this person who claimed hes with the uhal recovery department and uhal doesnt take lightly to non payment usage . He also made it clear the police are on their way . After contacting uhall 1800 number I was assured once again that there was not an issue. I was given Mr Desmonds cell number by uhal customer service. And left him another message bc once again he did not feel obligated to answer.he also stated that when calling me he went straight to voicemail.this is correct I was speaking with the uhal resentitive at the time which she also tried to reach Mr Desmond who did not answer at that time either...how did this guy become a manager? And is this the representation uhal wants for their company? I plan to post the outcome tomorrow

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Name: S****** G
Date: 2020-11-16 16:13:59
Rating: 1
Comment: Been trying to cancel my unit for 2 weeks. They never answer the phone and never call back. They are still billing my credit card and charging me for the unit even though I requested the unit be closed over a week ago. I called uhaul customer service and they will not help me either because they cannot contact their own location. I will never do business with them again. This is a horrible depressing experience. They take your money and refuse to stop.

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Name: N*** B******
Date: 2020-10-25 18:05:45
Rating: 5
Comment: Great service from Dan and his crew. They helped my family move out of Commiefornia. Much appreciated..

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Name: D***** P******
Date: 2020-10-01 23:55:30
Rating: 5
Comment: My experience at this facility has been mostly pleasant. The manager Cameron Chamber treated me with much courtesy and respect from day one. Then when I got ready to vacate my storage unit I lost my key and they gave me a discount for removing the padlock. I must also mention Daniel Desmond who was responsible for removing the lock (I didnt realize how difficult it is to break those padlocks), but he did it! While providing great customer service. So, kudos to both Mr Chamber and Mr.Desmond for making my experience a good one to remember and will definitely recommend their store rental and storage needs. Thank you!

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Name: D**** S****
Date: 2020-09-25 19:52:15
Rating: 1
Comment: Rented a 15 ft truck . they put several charges on my card. But I paid cash! Have recipe to prove it. Going to my bank to have it put back in my account.Pretty rude people there!

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Name: V****** H
Date: 2020-09-22 22:48:30
Rating: 1
Comment: Disappointed. Scheduled an appoinment online and paid for hitch and installation fee. Came to appoinment date and time and they said the person who installs the hitch is not there on that day. I have to reschedule for another day. Wasting my time and a trip there. Will not recommend this location. If I havent paid, I would not come back.

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Name: D***** L******
Date: 2020-09-20 20:02:06
Rating: 5
Comment: Place is awesome. They take care of their customers and are on top of everything. Dan, the person who helped me with multiple rentals, is incredibly knowledgeable and helpful.

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Name: R****** C*****
Date: 2020-08-29 23:00:47
Rating: 1
Comment: Super slow service

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Name: M******* C*******
Date: 2020-07-29 16:39:16
Rating: 1
Comment: I wish I could give this location zero stars. I walked in to the center to find a customer not wearing a mask inside. I decided to wait outside, its not my business to tell someone what to do. I saw a worker in the bay he also did not have a mask on, I said excuse me, I wanted to let him know I was waiting outside. He yelled at me to go inside, I tried to explain I was uncomfortable inside. He then screamed go inside and wait, Im helping someone. He was talking with a worker and laughing, not sure how much helping of someone else he was doing. I continued to wait outside. I see that the worker is now inside, still no mask on. I opened the door and tried to explain Im uncomfortable inside because now he and a customer dont have masks on. He slowly put his mask only over his mouth staring at me the entire time in a very intimidating manner. I explained the nose is part of the respiratory system. He then proceeded to say Whats your problem. At that point I left. We are in the middle of a pandemic, masks are mandated by the state. How can I trust someone to get into my car, drive it into the bay and install the item I already purchased. Additionally who speaks to people so rudely. I will never step foot in that location ever again. When customer service called the person also claimed to be the manager, Dan Desmond. I am unsure if he was the actual manager, but if it was you should be ashamed how you run your business.

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Name: L*** D******* R****** (****** O***
Date: 2020-07-11 19:03:11
Rating: 5
Comment: I needed to do some moving and the General Manager Dan helped me with the process. He was very professional, and the place was covid-19 sanitary. I received a great deal and plan on returning for future business.Thanks U-Hauland Thanks Dan👍👍

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Name: B******** I**********
Date: 2020-03-03 19:13:59
Rating: 5
Comment: I picked up a one way rental truck at this location. The owner helped me at the counter. He was personable, quick and efficient. He added miles to my contract because I was going a long distance and might have to change my route due to weather. He offered this, I didn’t ask but it was very much appreciated because it was something that I was concerned with. The other staff member I had contact was just as pleasant to deal with. Recommend.

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Name: b***** n*****
Date: 2020-03-03 04:56:30
Rating: 5
Comment: Genera Manager Dan is very friendly helpful thank you

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Name: C**** L*
Date: 2020-02-08 19:17:13
Rating: 5
Comment: Friendly staff especially Dan. He made it an easy process during a stressful time. Thank you!

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Name: A**** L*
Date: 2019-12-01 20:51:57
Rating: 4
Comment: Kinda wish they didn’t skip us twice to install our auto transport since we all have places to be. They ended up being nice and respectful but waiting outside watching people who got here after us be helped and go on their way was a little sad :( I appreciate that they weren’t petty when we showed how frustrated we were and they made sure our truck was secured.

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Name: M** M*****
Date: 2019-10-27 19:30:36
Rating: 1
Comment: Worst customer service I have ever had at a Uhaul place at this Garden grove location (7422 Garden Grove Blvd), I rent uhaul trucks all the time cause of my work so I found this location as the closest to me but the service is horrible and the guy behind the counter is rude and has bad attitude. No clue how this place is in business. Found 2 other locations within a mile and much better service. Highly not recommended

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Name: B**** S***
Date: 2019-09-29 23:02:02
Rating: 5
Comment: Good place and theyre lots trucks

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Name: J*** R*****
Date: 2019-07-27 15:23:49
Rating: 5
Comment: Great costumer service

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Name: D******* D* S****
Date: 2019-07-03 22:32:39
Rating: 1
Comment: My experience with this Uhual over Westminster location was horrible (7422 Garden Grove Blvd, Westminster, CA 92683), do not rent your truck there. I was moving on Sunday when the truck that my husband and I rented broke down, first I called customer service number and it took more than 1 hour for them to answer my call (this was the roadside assistance number listed on the contract) Thank God I was not in a dangerous area with the truck broken, we had to wait more than 4 hours for the mechanic to show up to look at the truck and saying that nothing was wrong with it. Really nothing wrong? How come the truck did not start 4 hours ago??? Then I called the 1800 number again to request to deliver the truck in a location closer (note this was already more than 12am) customer service made us drive all the way back to Westminster which was about 25 minutes to go drop it off the truck. We dropped it off the truck, we were extremely exhausted after all day moving, so I decided to call the store manager over that location to explain what happened with the truck. First I’ve been trying to call the store and the phone only rings, so I decided to call the 1800 number AGAIN to explain the situation, of course I was on hold AGAIN for another 40 minutes, and then customer service told me that they were going to send an email to the store manager. Never heard back from the store manager about this email, so I decided to call the store today AGAIN and then finally an employee answered and forwarded my information to the store manager Anthony. Anthony called me so I explained the situation; I was under the impression that he did not believe that the truck was in fact broken? Really you are not believing in your customers and not caring about their experience with your vehicles? Did you really think that we made up this story just to call a mechanic over to hang out or something after a freaking FULL day moving? We were extremely tired and all we wanted to do was to return the vehicle after a moving day that became a Nightmare I am beyond disappointed with Uhual customer service team in general from the 1800 number to the store in Westminster, you guys should have more compassion with your customers and care more about their safety with your vehicles!!

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Name: J**** N*******
Date: 2018-09-09 00:03:56
Rating: 5
Comment: Incredible and knowledgeable about installing my hitch and electrical brakes Very reasonably priced

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Name: H****** W***
Date: 2018-09-02 18:06:32
Rating: 5
Comment: I want to give a big shout out to Erik for his help with me yesterday!! Of all weekends to decide to buy a couch at Costco on Labor Day weekend and need a truck. After feeling lucky enough that there was anything available when I called, I got a van which I thought had plenty of space to fit a couch. I was incredibly wrong so I headed back to U-Haul praying there would be a larger truck available for me. Erik was my angel!!! He had a 10 foot long truck that was perfect for me! Thank you so much!!!

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Name: d********* 6*
Date: 2018-06-17 16:31:14
Rating: 5
Comment: Great customer service Pablo was great helping us even though we were running late

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Name: A********** H*****
Date: 2017-10-30 22:35:17
Rating: 1
Comment: Too many fees. 1$ environment fee. Asking for more money much!? Guy was rude. Wait time to be serviced was too long. Never using U-Haul again

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Name: g****************
Date: 2017-09-23 22:50:54
Rating: 5
Comment: Automatic break system was installed in my truck. Professional work done quick.

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Name: M****** C******
Date: 2017-08-29 16:34:52
Rating: 5
Comment: Respectful Customer Service

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Name: P** T**
Date: 2017-08-19 20:16:47
Rating: 1
Comment: No one come for my service. I was waiting for service anout 15 mins then no one show up...i have to leave this place

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Name: C M
Date: 2017-08-14 07:59:30
Rating: 5
Comment: Friendly staff, good selection of trucks and moving supplies.

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Name: y c****
Date: 2017-06-12 05:02:57
Rating: 5
Comment: Erik Peterson was awesome!! Knowledgeable, professional and friendly. Location is good, store is well stocked and equipment well maintained. Rates are great and they are very accommodating. Highly recommend this location.

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Name: B****** R*** S******
Date: 2017-06-05 04:43:23
Rating: 5
Comment: Professional staff & good trucks

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Name: J*** R*******
Date: 2017-06-04 19:56:12
Rating: 1
Comment: Severe attitude from the staff trying to take unopened items back for store credit. They would not do it. Go down the street to the other location.

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Name: C****** L*****
Date: 2017-06-03 04:55:25
Rating: 5
Comment: A great place to rent a trailer or a truck

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Name: K******* L****
Date: 2017-04-05 01:39:40
Rating: 1
Comment: Watch out for men who play with themselves.

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Name: K*** S******
Date: 2017-04-04 10:29:51
Rating: 4
Comment: Fun, friendly, knowledgeable, accommodating, helpful, understanding and truly care

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Name: S***** J****
Date: 2016-10-14 18:03:47
Rating: 5
Comment: I dont know what I would have done without Michael. Hes the Manager, and he & his staff have been wonderful over the years. Michael & his group are great people. Many thanks to all of them!

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Name: J** H*******
Date: 2016-08-14 02:17:51
Rating: 1
Comment: Trailer wiring was faulty on the truck I rented. Did not find out till I hooked up my trailer 15 miles away. I had to rent another truck close to where my trailer was. Took the faulty wired truck back and was charged for full day plus mileage. You would think a discount would be offered but I was surprised when they charged me full price plus.Goes to show you how well their service department operates.Needless to say I will not take my future business to this location.

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Name: A***** G*****
Date: 2015-12-03 16:53:32
Rating: 5
Comment: ☆ Great Manager, Michael, & Crew, and we wont rent anywhere else ☆

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Name: D**** M*****
Date: 2015-09-26 20:23:35
Rating: 4
Comment: This u-haul always has a truck when I need it

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Name: S**** R***
Date: 2015-06-03 21:04:33
Rating: 5
Comment: Sooooooo many thanks to Brian!!! I came in and they didnt have a truck available but he didnt stop looking and just 5 mins after I left I received a call that a reservation ha been made for me at another location. He didnt have to go out of his way to help me but he did and I am super grateful.Side Note: The location I was sent to was also amazing. Very nice, very helpful and even waived the fees when I returned the truck a little late.All in all, they made what was a very stressful situation much easier to handle.

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Name: F***** L******
Date: 2015-03-24 15:32:04
Rating: 5
Comment: Ive had a great experience with this Uhaul, they are always friendly and courteous when I arrive or call in. They also have the best rates in the area if youre looking for a storage unit.

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Name: R***** W****
Date: 2015-03-21 00:01:01
Rating: 1
Comment: Talked to some lady about a trailer hitch. I am 65 years old and she had the most condescending attitude I have ever encountered. Talked to me like a 4 year old. This place will never see my business.

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Name: V*****
Date: 2013-03-25 21:59:28
Rating: 2
Comment: Mike Paradez the guy in the middle is a jerk...rude and unprofessional...