U-Haul Neighborhood Dealer

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Name: N*** D***********
Date: 2023-07-14 15:02:21
Rating: 1
Comment: I understood that it was going to close at one PM, and I was slightly concerned, as I have never done this before, and there was absolutely no customer service. Now I know what to do for next time, however, when I had an issue It took an extra hour out of my already short time to fix it. Along with that I drove quite literally 21 miles. They charged me for every mile and did not tell me about gas. This could’ve all been fixed. If there was someone there to help and tell me because it was my first time. It is safe to say I will not ever be going to any U-Haul location again if no one is there. There was a service fee for just about everything I did and my $30 truck turned into $150. I feel cheated and I feel un helped. The only reason I took a U-Haul was to pick up $70 worth of appliances from Facebook marketplace, and the rest of my stuff. This was easily one of the worst possible experiences you could have. To improve for next time, instead of adding extra fees in forms of dollies and moving blankets; just be honest and just be direct because now I will literally never come here to this location again. Yes I understand. It was closed; however, who closes at 1pm? It’s a Thursday. it is now a Friday and I wonder why the truck without any moving help costed more than a brand new washer and dryer from facebook market place. I want my money back.

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Name: K**** B
Date: 2023-01-03 15:23:34
Rating: 4
Comment: Great customer service.

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Name: a**** g********
Date: 2022-08-02 06:23:22
Rating: 1
Comment: Unbelievably horrible experience here.See the photo of the sign on the door that says Hello all, sorry for the hours of operation lately, due to family needsI was suppose to pick up an attachment to a uhaul truck at 1:30pm here.When I arrived there was a sign on the door that said Hello all, sorry for the hours of operation lately, due to family needs (if you go to google photos for this location you will see the sign)They closed the location early. They did not call me, email me or try to get in touch with me before closing early.I called the uhaul number, the person picked up, I explained situation and he basically said You did not show up at 1:30, you did not call to let us know you where running late so we closed the store - he made it seem it was my fault.Now I was running a few minutes late, but is this how you treat a customer that has a reservation with you, and who the day before confirmed on the phone the reservation?They where also suppose to stay open to 3pm, makes me think right at 1:30 when they did not see me they decided to close up shop.All the guy on the phone said is that they will open tomorrow at 8am and I can pick it up then.Horrible customer serviceTook no responsibilityTried to put the blame on me even though it was clearly their faultIf you are reading this review let me ask you a question:On the sign on the door it says Hello all, sorry for the hours of operation lately....What does that mean... lately...Makes me think this is not the first time they have decided to close early.Even if I could of picked up the next day at 8am, what makes the guy on the phone so sure they will be open? They closed without notice the day before, it is unreasonable to assume they might show up 1-2 hours late to open up their doors?Do you want this type of experience to happen to you?I would not recommend this U-Haul location to anybody. Steer clear, go somewhere else.

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Name: M*** L*******
Date: 2022-05-27 21:38:15
Rating: 5
Comment: Great experience here! Has a very friendly, family business kind of vibe. Incredibly kind and helpful to my sister and I and a very smooth, easy, and fast process! Highly recommend for all your moving needs.

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Name: J** H********
Date: 2022-01-19 20:47:26
Rating: 1
Comment: Nobody was there supposed to be opened. No phone answer. Dont recommend this location.

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Name: B**** A
Date: 2022-01-16 01:51:10
Rating: 4
Comment: The visit was nice, the facility had a lot of options to assure your items are well protected. Staff member was helpful & engaging. The only thing of notice was the aquarium was murky and unkempt.

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Name: C******* P*****
Date: 2020-09-25 04:44:49
Rating: 5
Comment: Great service

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Name: T** B***** G****
Date: 2020-09-15 22:06:02
Rating: 5
Comment: Very helpful

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Name: G***** C****
Date: 2020-04-16 15:30:43
Rating: 5
Comment: Awesome place, good people and great customer service. If you need to move you have options, but this place is a gem.

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Name: N**** S******
Date: 2019-12-07 03:50:45
Rating: 5
Comment: My husband and I booked a truck for moving and Mark took care of us. Hes super attentive, down to earth and helpful. Mark recommended products and answered all of our questions, he even gave us some golfing tips!

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Name: L**** G*******
Date: 2019-11-05 23:12:21
Rating: 1
Comment: I rented a U-haul and everything was great, BUT the holding deposit fee of $28.45 was never returned. I rented the U-haul on 10/12/19. I been calling the U-haul place about the holding deposit fee since 10/19/19. I spoke to Jerome and Mark and they both keep telling me the same thing that they are going to have someone look into it and someone will call me back, but as of today nothing has been done or noone has called me back to give me an update. At this point I feel that money was stolen from me. FRUSTRATING 😡

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Name: l***** �********
Date: 2019-09-30 23:24:02
Rating: 5
Comment: Good truck and smart guy in the office setting up my truck rental

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Name: D** J******
Date: 2019-03-22 14:59:06
Rating: 3
Comment: Standard

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Name: G*** E G*****
Date: 2018-12-25 03:33:14
Rating: 4
Comment: Place to go for all your moving needs!

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Name: S**** L**
Date: 2018-09-26 04:21:41
Rating: 5
Comment: Nice location and good people...

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Name: N**** K*** C********
Date: 2018-08-13 08:29:08
Rating: 5
Comment: Pretty easy. Rent, drive, move and drop.

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Name: D** K**
Date: 2018-02-21 05:18:18
Rating: 5
Comment: I rented a trailer last week and I going to rent a truck this coming Friday. He is one of the best person I have ever dealt with. Excellent customer service.

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Name: S****** L******
Date: 2018-01-23 22:18:14
Rating: 5
Comment: This was by far the best experience I’ve ever had renting a truck or a trailer. I needed a hitch that was a different size from the one on my truck, and I was taken care of very efficiently. The trailer was in excellent condition for the cross-country move that I was making. I wish I could remember the guys name, (Jerome?) because he was incredibly helpful and really made the process smooth.

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Name: M****** F*******
Date: 2018-01-17 17:31:17
Rating: 2
Comment: I made my order to pick up a trailer at the uhaul near my house. The night before they called and told me it was at a different location 20 minutes away.

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Name: J**** R*******
Date: 2017-07-30 07:10:34
Rating: 1
Comment: Ordered online for one near my house. Once I got there they sent me to one 12 miles the other way. Once I got there, the line moved so slow. Frustrating

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Name: M******* F*****
Date: 2016-11-30 18:19:32
Rating: 5
Comment: You guys. Seriously. This guy is the NICEST person I have dealt with in my half-year long moving debacle. To make a long story short we have moved with his help three times in the last four months and he had been extremely helpful and friendly and has taken a huge weight off my shoulders. I wouldnt take my U-haul business anywhere else!!

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Name: D* C*****
Date: 2016-10-08 17:01:25
Rating: 5
Comment: Excellent customer service every time I go. I would recommend it.