U-Haul Neighborhood Dealer

Address: 24961 Whisler Dr, Lake Forest, CA 92630, United States
Phone: +1 949-472-8531
Services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,

Category: Truck rental agency, Trailer rental service, Van rental agency
Rating: 4.3
Site: https://uhaul.com/Locations/Truck-Rentals-near-Lake-Forest-CA-92630/012417/
Worktime:
DayTime
Monday10 AM–3 PM
Tuesday9 AM–5 PM
Wednesday9 AM–5 PM
Thursday9 AM–5 PM
Friday9 AM–5 PM
Saturday9 AM–5 PM
Sunday9 AM–12 PM




Name: S**** D******
Date: 2024-07-01 21:09:24
Rating: 5
Comment: I always go to the Box store location for Uhaul because I’m treated so well by Bill and his staff. Thank you Bill!

Name: O**** M******
Date: 2024-06-29 17:41:03
Rating: 1
Comment: I was charge 50% more than what I was meant to be charged. When I called the store, they told me they were going to fix it and give me a refund and they never did. I called on 4 different occasions over a period of 2-3 weeks each time they said “I will issue the refund today”. During my last call I communicated that I was not going to hang up until the refund transaction was executed. They started doing the refund and said oh the system is down so we cannot do it now. Again they said they were going to issue the refund when the system came back in and they never did.

Name: S****** D****
Date: 2024-05-20 14:35:51
Rating: 1
Comment: That van was a death trap! The throttle stuck and almost pushed me into an intersection and the brakes are soft and horrible. It was terrifying!
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Name: V**** Z*********
Date: 2024-02-24 17:26:18
Rating: 5
Comment: Great service ! everything is fair! I recommend this office!

Name: D***** K*****
Date: 2024-02-19 05:06:33
Rating: 5
Comment: Staff was extremely friendly, professional, and helpful. Rented the cargo van a couple of times. Did not disappoint!

Name: E****
Date: 2023-12-31 01:37:31
Rating: 1
Comment: Terrible experience. Needed a one way trailer and this place got assigned as a back up location when the place I requested didn’t have the trailer I needed. When we arrived to pick up the one way trailer, I spoke to a younger man and they didn’t receive my one way trailer but they were willing to let me use the local one that I had to return. We wanted the one way because we were moving an hour and a half away, but I accepted because there were no other options. When I brought it to return later that night, I did not know they didn’t take overnight returns and this older man came out and was very rude and told us that we had to bring it back in the morning even though they were there. After some back and forth he told us to try somewhere else. Would’ve been an okay experience if it wasn’t for that piece of work. I wouldn’t recommend this location to my worst enemy.

Name: S***** M****
Date: 2023-12-28 04:00:53
Rating: 5
Comment: I moved recently and needed to rent a van on two days in December - the 23rd and 26th. I was pleasantly surprised by the service that I received and the convenience scheduling they had so close to the holiday. This is a small local business and Im very happy that I was able to support it.I met three people and all three were outgoing, kind, and helpful. I was met at the road when I returned the vehicle and didnt even have to go inside. I received my receipt via email in a very short period of time. The billing was spot on and I really appreciate that they didnt waste the paper of printing everything out.I also want to point out that other reviews have a lot of hyperbole around the fact that there is a dog at this location. Bella (the dog) is probably one of the best trained canines I have met. Shes a sweetheart. Shes running around with a tennis ball in her mouth and trots up for a pet. I really cant State strongly enough that there is nothing frightening about this dog.Now with regards to parking, this business is located in an urban area and there is limited parking on the street. Its very limited. My opinion is that this is normal for this type of area. The other shops in the area also have limited parking and I have never had a U-Haul place that had unlimited free parking. So to put it simply, plan ahead.I want to thank the staff for making my two days of hauling and renting the pleasant experience. Anytime I need to rent a truck, this will be the place that I go.

Name: J*** N*****
Date: 2023-08-16 14:20:00
Rating: 3
Comment: Good service. Kind of a mish-mash of businesses.

Name: R**** B****
Date: 2023-07-26 05:27:14
Rating: 2
Comment: Staff is very unfriendly. No where to park when you arrive because the staff is parked in all of the stall by the front door. Equipment is dirty and greasy. Very hard to get in and out of with all of the equipment parked in the driveway.

Name: L*******
Date: 2023-07-09 04:35:58
Rating: 5
Comment: Easy,quick

Name: J** O*
Date: 2023-06-24 23:04:40
Rating: 1
Comment: When I went to pick up the truck I reserved, since I chose self checkout I walked into the truck parking area, I was scolded by the man (who works here, cleans the trucks) that it’s a private property and I should not enter. I said well that’s not how it works with self check-out.The lady inside said they do not have the truck size I reserved. I called the dispatch manager and was told the system shows that location has it in the system.Very disorganized place with clear deviation from U-Haul standards.I waited around 2 hours and finally got the truck and was told I have to bring by 2 pm on Sunday even though my reservation was ending around 10 pm. The guy said I have to bring the truck before they close.This place is really terrible not only with employees and standards but also the condition of their property. I definitely recommend you to avoid this place

Name: O*** O*****
Date: 2023-05-29 03:42:42
Rating: 5
Comment: The team did a great job to get me set up with my trailer. I will be renting the trailer in the next coming month.

Name: S*** A*
Date: 2023-04-29 19:24:10
Rating: 5
Comment: Easy check in and check out. Very nice and professional staff.

Name: S****** D****
Date: 2023-03-14 04:17:31
Rating: 5
Comment: Great service, owner is really nice. Highly recommend 👍

Name: L*** A********
Date: 2023-01-13 06:32:28
Rating: 5
Comment: Bill - thank you so much for all of your efforts in helping me secure a 10 foot truck for my move. I appreciate the extra mile you went to make sure this truck was available at your location. Easy online rental process and reasonably priced.

Name: S***** M****
Date: 2023-01-02 23:53:30
Rating: 1
Comment: I absolutely do not recommend this location there is a new location one block away that has a huge parking lot so that you can return your vehicle without any hassle. my husband was just told that we have to take the vehicle home with us because there is no parking left and we have to pay the mileage, charging me for an inconvenience that could have been avoided if I went one block away to the brand new U-Haul location save yourself from the headache that this location will give you because they do not serve their customers. they threatened that if we leave the car there that it will get towed and we will be responsible you do not have to face this type of issue one block away I wish I would have known.
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Name: M* L******
Date: 2022-12-07 15:18:58
Rating: 1
Comment: THEVES

Name: A*** Q****
Date: 2022-07-15 18:56:28
Rating: 5
Comment: Absolutely wonderful and seamless experience. The employees were beyond gracious, kind and helpful.

Name: H*** W*****
Date: 2022-06-08 13:51:55
Rating: 3
Comment: Service was good. Process was fairly quick and return was very easy. Establishment pretty run down. Little to no place to park your vehicle if you are only renting a truck for a few hours. Youll need a ride to and from. No issues renting, just a basic U-Haul joint in an old run down building. But they have the size trucks I need to rent frequently.

Name: B***** H********
Date: 2022-04-24 21:32:27
Rating: 5
Comment: They were al very nice and helpful.

Name: D***** W*****
Date: 2021-10-09 00:00:45
Rating: 5
Comment: Excellent service, even last minute before closing. I really appreciated the extra effort!

Name: D**** L******
Date: 2021-09-28 14:25:52
Rating: 5
Comment: Fast and easy truck rental. Staff was friendly and helpful.

Name: C**** C*******
Date: 2021-06-30 03:30:03
Rating: 5
Comment: Bill is amazing. Quick and easy. He made my hectic day much better.

Name: R**** D*****
Date: 2021-06-28 16:39:19
Rating: 5
Comment: It was pretty busy in the morning when I came to pick up the uhaul, but they got everything set up very quickly.I also left my keys in the uhaul and I came early next day before they opened and helped me find it. Very good service. Thank you!

Name: P**** V***
Date: 2021-05-31 21:33:08
Rating: 5
Comment: Ive used this U-Haul location for over 10 years theyve always done great been on time with my reservations very helpful.

Name: L**** G****
Date: 2021-05-09 01:36:57
Rating: 5
Comment: Awesome!

Name: K***** M********
Date: 2021-03-17 02:44:19
Rating: 5
Comment: Great guys, was stuck on the side of the road with a uhual from another location and they were willing to come down and help me out as soon as I called. Unfortunately, corporate wouldn’t let them, but they offered me way more help than the roadside assistance.

Name: A****** C*******
Date: 2020-10-26 16:02:14
Rating: 4
Comment: Easy pick up process... Friendly staff..only thing was online I booked in Laguna Hills close to me but then I had to go to Lake Forest for the pick up. If I paying for the miles then I feel like should get a waiver for change of location. Maybe first 10 miles included?

Name: T*** Z******
Date: 2020-09-27 18:12:46
Rating: 5
Comment: This uhaul dealer has great customer service. Highly recommended!

Name: M**** F*****
Date: 2020-03-19 02:43:50
Rating: 4
Comment: Awesome staff, I was dropped off here by mistake when I was supposed to be sent to the nearby Uhaul location. I was given a truck anyways and all went well. Utility Dolly was expensive though, around $25 for 6 hours.

Name: M*** F*****
Date: 2019-07-14 03:19:27
Rating: 5
Comment: Great selection of moving trucks and trailers.. Easy to find.. Helpful staff

Name: C******** I****
Date: 2019-06-20 14:31:13
Rating: 5
Comment: The gentleman who runs this facility (I think he may even own it) is very polite and respectful.

Name: A** M***
Date: 2019-06-02 00:31:03
Rating: 5
Comment: We have a moving company and rent trucks here all the time. They are fast, efficient, polite and I highly recommend this U-haul location for your next move!

Name: M*** G*****
Date: 2019-01-30 00:40:47
Rating: 5
Comment: Great service by the manager always easy and quick service and never any issues renting the truck

Name: M******* S******
Date: 2018-12-23 18:36:04
Rating: 5
Comment: Really great! Very helpful and patient.

Name: G****** K****
Date: 2018-12-15 06:25:45
Rating: 5
Comment: Bill is amazing that’s all I can say

Name: A****** G*******
Date: 2018-10-19 22:41:44
Rating: 1
Comment: The workers are hypocrites

Name: D** E****
Date: 2018-07-15 05:34:43
Rating: 5
Comment: I have used them many times just for a couple hours at a time. They have been kind and even gave me some blankets for protection because they weren’t super busy and had a couple extra. It was ready- on time- perfect for what I needed.

Name: S***** M****
Date: 2018-05-24 15:55:48
Rating: 5
Comment: U-Haul is one of my better choices for moving things from my state business use them all the time!

Name: C****** B*******
Date: 2018-03-15 15:24:22
Rating: 5
Comment: Pickup was quick, easy and hassle free.

Name: K****** B*******
Date: 2018-03-06 03:46:12
Rating: 5
Comment: People who run the place were very nice. Very accommodating.

Name: B****** M*****
Date: 2018-01-08 01:22:35
Rating: 5
Comment: Good service very helpful. Especially for late drop off.

Name: J** W*****
Date: 2017-12-18 00:34:28
Rating: 5
Comment: Good service, quick attentive and fair prices.

Name: J*** E C*******
Date: 2017-11-28 14:56:05
Rating: 5
Comment: Great service, excellent response and very accommodating. I rent here regularly now

Name: M B
Date: 2017-10-25 19:43:45
Rating: 5
Comment: Bill the owner was very accommodating to all my moving needs. Rented a 26 footer. I highly recommend this U-haul rental location. Thank you Bill for going out of your way and for all your support and help. 5 Stars plus!!

Name: C****** K****
Date: 2017-07-20 17:13:19
Rating: 5
Comment: The owner was extremely helpful, getting me equipment i was not able to get on my own. I highly recommend this business. Only negative is very limited parking.

Name: I** K********
Date: 2017-06-05 14:16:47
Rating: 4
Comment: Friendly, fast, no hassles.

Name: A******** R*****
Date: 2017-05-14 01:40:42
Rating: 5
Comment: Tehans for my leibor

Name: P****** K*
Date: 2017-05-02 15:28:35
Rating: 5
Comment: Good service, very kind staff.Rented a dolly in minutes, they had all equipment required for moving.Open on Sundays till 4 PM

Name: A***** L***
Date: 2017-02-17 23:49:16
Rating: 5
Comment: When budget busted my reservation, these guys were everything that budget was not.

Name: B**** W*****
Date: 2017-02-02 16:33:47
Rating: 5
Comment: Easy to work with staff and got exactly what I needed.

Name: B** V*******
Date: 2016-06-02 03:51:36
Rating: 5
Comment: Much better experience than that found over at the Uhaul owned place around the corner. Nice staff and no barrage of workers guarding the entrance.

Name: R** S****
Date: 2013-12-22 00:14:03
Rating: 1
Comment: These people are thieves. I paid for the full coverage insurance, and they charged me for light damage on their trailer. I had insurance, that covers it. Their excuse was that it doesnt cover the trailer. Shut that place down.

Name: R** S****
Date: 2008-08-14 23:50:30
Rating: 5
Comment: These guys were the best Uhaul place Ive ever used. Bob took his time to explain our options and was very nice to work with. Great service and I know (because I called around) they have the best prices.