U-Haul Neighborhood Dealer

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Name: H** W*****
Date: 2022-10-29 21:37:14
Rating: 4
Comment: Reservation information

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Name: P**** D******
Date: 2021-06-04 02:20:07
Rating: 5
Comment: My experience with u-haul neighbor was very pleasant and I would definitely be back and refer people to go here...I give it a five star rating ⭐⭐⭐⭐⭐

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Name: N****************
Date: 2021-05-04 01:30:57
Rating: 1
Comment: My husband and I rented a trailer for a day. We picked it up around 9:30am and my husband and brother in law dropped it off around 4:20. My husband went inside, bought 3 drinks and let Mandy (she says she’s the owner) know that he was there to drop off the trailer. She told him okay just unhook it and leave it where you picked it up. He asked her if she was going to send her worker to unhook it or check it and she said no that she would go do it later. On Saturday morning I got an email with a charge for using the trailer for 3 days. I called them and she answered. She was very rude on the phone and told me that she was busy with a customer and would call me back and just hook up the phone. I decided to call Uhaul directly to their customer service line. They put in my complaint and told me that Gary the field manager would be calling once he had the situation resolved. Mandy returned my call later on that same day and told me that she had called my husband and he told her that he had gotten stuck at work and that’s why he kept the trailer. I don’t know what number she supposedly called because she did not speak to my husband. I started to argue with her and let her know that wasn’t true and that I had already talked to uhaul and put in a complaint and just left it at that. Not even a minute later Gary calls my husband. This man didn’t even give my husband a chance to explain anything and was very argumentative. Gary told my husband that he was there after closing and never saw the trailer on the lot that he hadn’t seen it until Thursday Gary told him that we were going to be charged for 2 days and be refunded for the 1 day. My husband told him to check the cameras because he had gone into the store and bought drinks. Gary refused to check them. Either way doesn’t make sense for them to charge me 3 days when they say they saw it on Thursday. Go here if you want to get ripped off. Definitely never doing business here again and don’t recommend for you to either.