U-Haul Neighborhood Dealer

Address: 16717 Spruce St, Hesperia, CA 92345, United States
Phone: +1 760-949-7465
Services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,

Category: Truck rental agency, Trailer rental service, Van rental agency
Rating: 4.7
Site: https://uhaul.com/Locations/Truck-Rentals-near-Hesperia-CA-92345/054332/
Worktime:
DayTime
Monday8 AM–6 PM
Tuesday8 AM–6 PM
Wednesday8 AM–6 PM
Thursday8 AM–6 PM
Friday8 AM–6 PM
Saturday8 AM–4 PM
Sunday9 AM–4 PM



Name: P******* P****
Date: 2024-07-01 22:00:18
Rating: 5
Comment: Fast easy service
Photo
Name: E*** M******* C*****
Date: 2024-06-17 20:59:17
Rating: 1
Comment: Absolutely horrible service. If I could give this a 0 star rating I would. The owner is a rude fat slob who needs to keep his opinions to himself especially if he doesn’t make the official decisions and such.
Name: S****** E******
Date: 2024-06-17 20:44:11
Rating: 1
Comment: We rented a truck telling them we needed it for towing purpose. When we arrived to our destination to tow our trailer we noticed that there was a 2 ball locked onto the trailer hitch we had to use a 2 5/16 ball so we were S.O.L. they never disclosed to us that the ball was locked onto the truck or that it would be unable to tow with a 2 5/16 ball. We were told when we called in that they would need to speak to the regional manager and he would be calling us back. We never received a call back from the regional manager so we returned the vehicle. While we were returning they told.us it would be put on hold until they can reach the regional manager and that he would call us. When the owner heard us discussing this he came out to try and put the blame on us saying if we wouldve done the walk around we should have seen the ball and known wed be incapable of doing what we needed. I told him if his company would has disclosed that at the time of purchase knowing we needed it for towing we wouldnt be in this mess and I wouldnt be out $200 and a days time getting nothing done. He then said if it was up to him hed just charge us and be done with it. Overall pretty terrible customer service on there part. Id suggest skipping using the neighborhood dealers and go somewhere that is strictly U-Haul not a U-Haul attached to another business. These people dont care and are out for your money.
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Name: K** P******
Date: 2023-12-27 21:05:52
Rating: 5
Comment: Kind staff and local which hels.
Name: C****** 9**
Date: 2023-12-27 20:22:08
Rating: 5
Comment: Excellent and Friendly staff. I already made a recommendation. Thanks you guys.
Name: J***** P****
Date: 2023-12-22 08:06:15
Rating: 1
Comment: Double charged me when I returned the tow the following day!! Definitely won’t be coming back here.
Name: D** D**
Date: 2022-11-29 14:41:34
Rating: 1
Comment: I called at 9:49 to reserve a pick up vs. making one online, only to be called an hour later to tell me she didn’t “save” my reservation because “it got busy” and she gave the pickup I reserved away. Then she tried to convince me to go to another location 2 miles away. My question is, what was she doing while taking my information when I called, pretending to work? Not only that, but her customer service is terrible, she wouldn’t even let me finish spelling my name before she interrupted me several times.
Name: S***** D****
Date: 2022-09-24 06:12:49
Rating: 5
Comment: Great service
Name: A*** C*******
Date: 2022-02-22 05:05:53
Rating: 5
Comment: Excellent equipment
Name: G*** L***
Date: 2021-04-14 01:11:11
Rating: 5
Comment: Nicely done
Name: C******** B******* E*******
Date: 2021-02-22 01:36:53
Rating: 5
Comment: Excellent customer service. Very quick pick up of vehicle. Helpful and knowledgeable.
Name: J**** B****
Date: 2021-02-20 21:10:36
Rating: 5
Comment: They had my vehicle ready and waiting. My reservation was held for me. Not like one of the other car rental places. It wouldnt matter if I had a reservation or not they never were ready when I showed up whether I was late or early. Here, they treat me like the valuable customer that I am. Im here to spend MY money on a service that you provide then you better serve your customers. And these guys do. I will bring them my business again... and again. They got me for life 🥰
Name: G***** G*******
Date: 2021-02-06 20:50:22
Rating: 4
Comment: Good!
Name: P*** P*******
Date: 2021-01-18 05:49:06
Rating: 5
Comment: Great and friendly service.
Name: F**** Z*****
Date: 2021-01-14 04:59:21
Rating: 5
Comment: All awesome!
Name: J*** C*******
Date: 2020-08-13 00:24:34
Rating: 5
Comment: Friendly
Name: C**** W*******
Date: 2020-08-11 17:50:32
Rating: 5
Comment: Everything went well
Name: M***** N**********
Date: 2020-08-08 00:07:43
Rating: 5
Comment: Great place easy big yard for Maneuverability
Name: E*** D*** (*******
Date: 2019-09-22 22:10:08
Rating: 5
Comment: The staff is Awesome!!! Theyre extremely helpful and attentive!!! Especially the two Beautiful ladies who work in the front office. This is the Best uhaul in the high dessert
Name: A***** J************** (**** R*******
Date: 2019-04-11 23:51:37
Rating: 5
Comment: Ive used this place twice now and no issues or worries, always an easy transaction
Name: M W****
Date: 2019-02-26 02:26:33
Rating: 5
Comment: They had everything we needed and was courteous. I have dealt with them before and they are always the same.
Name: d**** l****
Date: 2018-11-13 07:31:35
Rating: 5
Comment: Very friendly people very helpful Ill take care of your needs
Name: D****** A****
Date: 2018-10-09 13:20:08
Rating: 5
Comment: Sarah was an absolute delight. She made certain to give me a great experience and was thorough, making sure that all of my questions were answered. On top of that, she even gave me some candy! I highly recommend this location.Shout out to Jessica!She is the bees knees.
Name: D***** D****
Date: 2018-10-09 02:33:59
Rating: 5
Comment: Great customer service
Name: J**** L**
Date: 2017-12-24 03:24:20
Rating: 5
Comment: Very good
Name: F******** C***
Date: 2017-11-28 04:34:46
Rating: 5
Comment: Sarah was super helpful and courteous. I would definitely use them again.... Were from Barbarian Bail Bonds - Victorville Bail Bonds, and this helped us out alot.