U-Haul Neighborhood Dealer
Address: 3941 McHenry Ave, Modesto, CA 95356, United States
Phone: +1 209-538-2022
Services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Phone: +1 209-538-2022
Services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Category: Truck rental agency, Trailer rental service, Van rental agency
Rating: 3.2
Site: https://uhaul.com/Locations/Truck-Rentals-near-Modesto-CA-95356/040433/
Worktime:
Rating: 3.2
Site: https://uhaul.com/Locations/Truck-Rentals-near-Modesto-CA-95356/040433/
Worktime:
| Day | Time |
|---|---|
| Monday | 9:30 AM–5:30 PM |
| Tuesday | 9:30 AM–5:30 PM |
| Wednesday | 9:30 AM–5:30 PM |
| Thursday | 9:30 AM–5:30 PM |
| Friday | 9:30 AM–5:30 PM |
| Saturday | 9:30 AM–5:30 PM |
| Sunday | 10 AM–4 PM |
Name: D*** H*****
Date: 2023-12-22 16:17:16
Rating: 3
Comment: The van had a very bad smell in it. Our drive wouldnt use it do to that. The dealer knew about it. #2518
Name: D***** C**********
Date: 2023-05-28 10:59:24
Rating: 4
Comment: Too damn pricey . Been paying for almost 3 years and price at the end was $279 a month. Unfortunately the weekend we came to empty it the temperature was 101°. Miserable!
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Name: H**** H*****
Date: 2022-10-14 17:20:57
Rating: 1
Comment: Do not use this Uhaul if you have any sort of time restraint. I was told my hitch would be ready by the 7th, then by the 13th, then by the 14th, now they say the 18th when I already need to be out of town. Additionally the employees could not care less if they wanted to about weather or not you actually get helped. Save yourself the time and try some where else.
Name: C****** P*******
Date: 2022-07-07 00:14:10
Rating: 1
Comment: Don’t answer calls emails or messages. don’t recommend!!go somewhere else not worth your money or time dealing with these “people”
Name: R****
Date: 2022-03-21 05:30:47
Rating: 1
Comment: Scam alert! 🚨 Robbing people professionally!I wish There was a no star option here.I dropped off vehicle and accepted the extra $20 dollar charge.The gas was near the middle line and when I went there to give them the keys they said it’s was empty. I don’t know what they did to it but they basically scammed me and charged the gas price for 11 gallons and over price 7.25 while in the gas stations the gas price was 5 something.
Name: A******* Y*****
Date: 2022-02-27 23:42:12
Rating: 5
Comment: Kat was super helpful and amazingly nice they didnt have the truck we needed there but she found one for us and got the paper work done thank you so much stay awesome 😀
Name: K** M*******
Date: 2021-08-02 17:17:30
Rating: 1
Comment: Terrible experience picking up my truck rental to drive to Sacramento on Sunday, Aug. 1st at the 4131 McHenry location in Modesto. the office does not open until 9:00 and it took OVER ONE HOUR to get the keys waiting in line with no A/C in office. Understaffed, issues with credit card verifications, a lot of unhappy customers and the girl at the counter was in tears. I reserved the truck online with my credit card, but needed to change my drop off back to this locations vs. Sacramento and could not change online (only pick-up). I tried calling customer service while waiting in line.. and the wait time was over 30 minutes! Made moving day even more stressful. You need to look at your operations at this location and make improvements asap!
Name: N**** G****
Date: 2021-08-01 21:02:36
Rating: 1
Comment: UHaul really needs to step up their game.My experience today has been terrible. I reserved a trailer online ahead of time at a specific location because it’s close to me. I received an email a day before stating that my reservation was updated and that the trailer I requested was now available at a different location. I’m thinking okay then because I need it. So we drive to the other location which is about 20 minutes away and when we get there the employee says” uhhh the trailer isn’t here at this location for you” I show the employee the email stating that the trailer is available for me and he looks like a deer in headlights.After he fiddles with the system he tells me the trailer is available at the original location I had requested. I’m quite frustrated at this point and the employee could care less. No apology, no further customer service to even attempt to make my experience better.We then start the journey back to the UHaul location where I wanted to pick up the trailer. I put my earbuds in to call UHaul customer service because I really want to provide feedback about what has transpired.I’m on hold for over an hour! I was on hold while going to the UHaul location and when I get there guess what- they need to scan my license! My license expired back in May 2021 and I renewed it online. I rented a UHaul truck a month ago when I moved to Modesto and the UHaul location said no problem! We believe you just show us the proof. Imagine my frustration when this comes up. I explained to the employee but he insisted that it’s their policy blah blah blah. So I use my dad’s license. We finally get the trailer and yes, still on hold with UHaul customer service. I finally reach someone who hears me out and tells me at the end of my rant that there’s nothing he can do for me aside from forward my information to the UHaul manager at the location I was at. Really UHaul?! You had me holding for over an hour just to tell me that!? SMH. I expected better service. So disappointed. Let’s see what the manager says when they call me.
Name: R***** W****
Date: 2021-07-01 21:46:47
Rating: 1
Comment: Customer service sucks. I have been trying to get through for the past 3 weeks, they put me on hold forever. I ordered a tow hitch, 2 months ago...
Name: D******* K***
Date: 2020-10-04 20:36:54
Rating: 5
Comment: I would like to give a big thank you to Kat from security public storage for taking the time of her day to help me look for a 15’ U-Haul
Name: M** J* E* R*******
Date: 2020-08-07 20:26:57
Rating: 1
Comment: Yeah like I said my other review of this place theres a most rudest people Ive ever had contact with me and my friend went there to rent a pickup they were misleading and rude so Id advise you to go to Home Depot and get your rental so higher but at least you get to Quality Service
Name: B**** S****
Date: 2019-05-26 04:44:10
Rating: 4
Comment: Liked that I could rent a truck and a storage unit at the same location.
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Name: P***** G****
Date: 2024-02-10 00:15:02
Rating: 1
Comment: I rented a box truck from here and they lied about where the gas was at. It was at 1/8 of a tank and they put 1/4. They also didnt tell me about the gas thing. They just gave me a key and I had to find the vehicle myself.