U-Haul of Crenshaw

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Name: G**** G
Date: 2024-04-30 16:54:14
Rating: 1
Comment: I did not have a good experience. My original reservation was made for location ALC Logistics 5125 W Washington Los Angeles, CA 90016. I arrived at the location only to find it closed. I tried calling the number and got voicemail. I called the 800 number and the representative moved my reservation to the Crenshaw location. This was inconvenient, causing a longer travel distance and I was late picking up my items.

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Name: G** H
Date: 2024-04-18 15:51:56
Rating: 2
Comment: The guy setting up the equipment outside needs training and customer service. He acts like he doesnt know how to answer a simple question. If he doesnt like his job, he needs to find another one.

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Name: s******* t
Date: 2024-02-29 17:06:22
Rating: 1
Comment: Had an extremely disappointing encounter at this location due to an employee named Ryan, we rushed out get there before the closing after an exhausting day. Ryan not only refused to offer the needed assistance, falsely citing the cashiers early closure. RYANs behavior was outright sadistic--mocking and disrespecting us, and laughing as we begged for help, highlighting the distance we had to travel back home. His enjoyment of this power trip was evident and deeply troubling. Also, he had personal conversations with his girlfriend on speakerphone in front of us instead of trying to resolve our issue, showcasing a complete disregard for professionalism. When requested to speak with a manager, he dismissively laughed, falsely claiming he didnt have one. His refusal to provide his name, which I later identified through photos here, was particularly aggravating. This encounter was not just unhelpful but demeaning and added unnecessary stress and cost . I really hope this feedback is taken into account to substantially improve customer service standards at this location.

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Name: J**** M
Date: 2024-02-21 21:10:35
Rating: 5
Comment: Quick, simple, and handled all of my concerns with ease. Thanks UHaul 👏🙌

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Name: M***** G****
Date: 2024-02-07 00:38:58
Rating: 5
Comment: Nice

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Name: C*** D****
Date: 2024-01-13 04:36:21
Rating: 5
Comment: Everything

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Name: D** F******
Date: 2024-01-12 00:03:41
Rating: 1
Comment: This place should not be representing U Haul.

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Name: P******* L****
Date: 2024-01-03 04:29:04
Rating: 5
Comment: Both locations were amazing. The customer service went out and beyond to assist me and solved my problem. I highly recommend. Thank you

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Name: J*** C***
Date: 2023-12-10 20:24:20
Rating: 5
Comment: Polite, quick and easy

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Name: K******** C***
Date: 2023-11-27 17:10:31
Rating: 1
Comment: Employee looked & acted as if he hated his job.

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Name: C********* H********
Date: 2023-11-09 04:19:31
Rating: 1
Comment: I will never recommend this office, as there are staff who cheat. We took a car with 9/16 tank fuel, after 20 miles the fuel level dropped and the low fuel level sensor turned on. I had to top up the fuel by $ 100 so that the level was 9/16 again. After refueling, the fuel was consumed slowly, as it should be. I am sure that this deception with fuel was done by the staff.

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Name: S***** B*******
Date: 2023-11-07 04:38:16
Rating: 1
Comment: They are fraud! They sell you anything they want and they will over charge you

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Name: R****** M******
Date: 2023-10-18 05:27:25
Rating: 4
Comment: Jaee provided excellent customer service. He was genuinely friendly and handled my rental quickly and efficiently. I would give him the 5 stars.The console had a sticky substance on it, but otherwise, everything else was clean. The truck engine seemed sluggish and may have needed a tune-up.

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Name: F******** L***
Date: 2023-09-11 15:22:34
Rating: 5
Comment: Great place, clean reliable equipment!

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Name: C******* A*****
Date: 2023-08-16 23:52:42
Rating: 5
Comment: The team WAS very helpful. The guys stayed late to ensure everything was as needed to be for me to saftly get my job done.#Thank yall kindly

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Name: C******** R***
Date: 2023-07-30 04:13:29
Rating: 2
Comment: After submitting my feedback, Uhaul suggested I post to Google too.No to all of the above (was the equipment well maintained and would I recommend to a friend), and further: I reserved equipment that when I arrived, I was told was not available. The men checking me out joked if off as if I then didn’t have to still move a couch. I also wasn’t given everything I ordered, even what was in stock, after being assured it was all in the truck. I was given no instructions, and the clerk pulled the truck up blocking the entrance, so I had to drive without having a moment to orient or adjust. Bad enough of an experience that I wouldn’t use this service again.

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Name: M**** R******
Date: 2023-07-24 21:23:01
Rating: 1
Comment: Reserved a 9 cargo van two weeks in advance. about a week before was told to go to Crenshaw location because original choice location - Beverlywil may not have one available. i arrive half an hour early at Crenshaw and im told that no 9 cargo van is available and one should be returned by a customer by 9am. waited until 9am, no van, asked store mgr - Roy to find out where the van is. he calls the customer with the van and tells me that customer will call him back. meanwhile i have movers at my place ready, i cannot wait any longer and store mgr says i can rent a 10 covered truck instead and get a $50 refund. i thought it was reasonable at first until i saw on the invoice that a 10 van costs $1.39 per mile vs. the 9 i reserved which costs $.89 per mile. i tell the mgr that i dont want to overpay for cost per mile just because he doesnt have my reserved 9 cargo van, he doesnt care.i return the 10 van after moving as agreed and then see that my receipt does not have the $50 refund as promised by the mgr. i open a case with Uhaul and then get an email that $50 has been refunded. this is not enough, you cannot make your customers pay for a more expensive van just because you dont have the reserved one ready. i will follow up with my claim after this. and if i have to, also dispute the difference with my credit card co. all this could have been avoided but the mgr just didnt even care to let me know first thing in the morning that my reserved van was not ready. and by the way, a customer in front of me that morning got a 9 cargo van, i can therefore only conclude that the mgr overbooked the 9 cargo van to multiple customers. shameful.

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Name: J***** F*****
Date: 2023-07-18 05:12:15
Rating: 1
Comment: I had returned my U-Haul right after picking it up because I was unable to move due to a power outage. I was still charged full price + miles without consideration or sympathy.

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Name: D* B******
Date: 2023-07-16 19:48:06
Rating: 5
Comment: Great Customer serviceQuick and easy rental processesRespectful Employees

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Name: S**** O V******
Date: 2023-07-16 19:35:06
Rating: 5
Comment: Great service and great experience.Very helpful staff.Great management by royHighly recommended quickly and easy move.

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Name: M***** E****
Date: 2023-07-03 20:45:19
Rating: 1
Comment: I reserved a van today at U-Haul Crenshaw through the app, I chose a one-way option. Then, when I got to the pick up location and confirmed amount of mileages and duration of renting, the staff guy said it’s impossible for this van to make a one-way and I must return the van to the same location. I was confused about it and was thinking about how it could be as I chose this option on the app. The staff guy convinced me it will be cheaper to return this van to the same location instead taking another one with one-way option and he said it’ll be around $100 instead approximately $50 for in-town, so I agreed with him. After that, when I returned the van, I saw that I’m charged much more than was expected and that guy and the app showed me, and I realised that it’s because that guy named a price with amount of mileages in my one-way direction. So that guy just mixed up everything and told me incorrect information. I really disappointed this first experience with U-Haul. In addition, I added 2 medium sized boxes to my order in the app and of course I was charged for it but this guy let me without these boxes, I realised it only when I was far away from that place. So I’d like to get a refund for these boxes weren’t given to me. And I’d like to know what we can do in this situation when the stuff member just confused me and I had to pay much more in the end.

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Name: A**** M*****
Date: 2023-06-23 21:57:09
Rating: 5
Comment: I recently used U-Haul for a local move and was extremely satisfied with the experience. The truck was clean and well-maintained, and the staff at the pick-up location was friendly and informative. When I returned the truck, the staff was efficient and professional.

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Name: J** Z
Date: 2023-06-23 04:01:43
Rating: 5
Comment: The man that served me was efficient, effective, respectful, personable, and friendly. Great experience all around. Would not change a thing! Thank you U-Haul.

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Name: S***** b* N***
Date: 2023-06-14 22:28:55
Rating: 5
Comment: Ryan was so professional he helped me with everything. Packing supplies and my U-Haul truck rental. Thank you so much Ryan for your great customer service.

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Name: k**** m********
Date: 2023-06-09 01:21:22
Rating: 1
Comment: I recently had the displeasure of dealing with Roy, the general manager at U-Haul, and I must say that it was a truly terrible experience. Roy’s incompetence and lack of professionalism were astonishingly evident throughout our interaction. From the moment I entered the store, it was clear that Roy was ill-prepared to handle even the simplest of customer inquiries.Firstly, Roy displayed a complete lack of product knowledge. I asked him about the different types of trucks available for rent, and he seemed utterly clueless. He stumbled through his words, struggled to provide accurate information, and left me feeling more confused than when I first approached him. It was as if he had never bothered to familiarize himself with the basics of the business he was managing.Moreover, Roy’s customer service skills were abysmal. He displayed a dismissive and condescending attitude towards me and other customers. He seemed disinterested in our concerns and showed no willingness to assist or provide any meaningful support. It was clear that he viewed his role as a mere inconvenience and had no intention of going above and beyond to ensure customer satisfaction.To make matters worse, Roy’s organizational skills were shockingly lacking. When I requested a specific truck size for my move, he informed me that none were available, despite my reservation being made well in advance. He failed to communicate this to me beforehand, leaving me stranded without any suitable alternatives. It was a testament to his incompetence and a clear indication of his inability to manage even the most basic logistical operations.Overall, my experience with Roy, the general manager at U-Haul, was utterly frustrating and disappointing. His lack of product knowledge, poor customer service, and organizational ineptitude were inexcusable for someone in a position of leadership. I strongly urge U-Haul to reevaluate his suitability for the role and to invest in employees who are competent and genuinely care about providing a positive customer experience.Based on my encounter with Roy, I would strongly advise anyone in need of moving services to explore alternative options. U-Haul’s reputation may have suffered irreparably due to the presence of such an inept general manager.

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Name: B***** M******
Date: 2023-06-03 06:06:15
Rating: 5
Comment: Manager was very helpful and understanding of my situation.

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Name: S******** G*****
Date: 2023-05-15 03:12:34
Rating: 1
Comment: Received a van that was reported stolen. My team and I Got pulled over twice by different Police Departments. Guns drawn, handcuffed, and taken to the station. Inglewood Police Department also South LA Sherriff Department. Really disappointed on Uhaul . I had to turn in the Van a day before the due date due to this incidents. To top it off Did not receive the proper assistance to help resolve this issue. Negative stars

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Name: D****** V****************
Date: 2023-05-06 04:51:12
Rating: 5
Comment: Easy to get to location. Staff was clear and informative. Easy going and understood my questions. Equipment worked great amd check in amd check out process was a breeze. Would definitely use uhaul and this location again

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Name: J C
Date: 2023-04-30 13:03:13
Rating: 5
Comment: Staff very friendly and professional. Highly recommend their services. Service was fast easy and convenient.

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Name: X** L*
Date: 2023-04-04 16:02:39
Rating: 5
Comment: Nice and clean. Stuffs are very friendly and helpful. Very smooth checkin and checkout.

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Name: N*** F**** E****
Date: 2023-02-24 23:09:27
Rating: 5
Comment: Best uhaul staff I have ever seen

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Name: B*** Y***
Date: 2023-02-05 07:26:13
Rating: 5
Comment: Robin was greatFriendly, helpful, informative, and cheerfulRobin made the experience excellentThank you Robin!

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Name: I******* L*****
Date: 2023-01-15 03:42:51
Rating: 5
Comment: I always have such a pleasurable and easy experience here. The owner and all the employees are so nice and helpful!

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Name: F****** D******
Date: 2022-12-06 22:16:09
Rating: 5
Comment: Wonderful and happy with my Experience!!

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Name: e**** g*****
Date: 2022-10-28 02:29:07
Rating: 1
Comment: As someone who lives in the area, stop letting people in the parking lot after hours if they’re only there to play ridiculously loud music and yelling their conversations over the phone

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Name: T R*******
Date: 2022-10-24 21:13:32
Rating: 5
Comment: The service was great. The rep who assisted us (Leighann Robinson) had great energy and was upbeat, professional, engaging, and thorough. Check in and checkout was fast and easy. I would recommend completing information online beforehand if possible. There is limited parking...but that is about it.

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Name: V******* G******
Date: 2022-10-11 05:11:04
Rating: 5
Comment: Everything was good! 😁

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Name: k**** o****
Date: 2022-09-26 19:51:27
Rating: 5
Comment: One of the better proffesional ran Uhauls there are . Good from start to finish . !

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Name: M****** Y**
Date: 2022-08-29 05:24:47
Rating: 5
Comment: Customer service was great.

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Name: Y** J** P***
Date: 2022-08-27 21:00:03
Rating: 5
Comment: Excellent experience from this location—the staff was very helpful and friendly. I would recommend this location for anyone needing to rent from U-Haul.

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Name: A***** A******
Date: 2022-08-16 05:33:48
Rating: 5
Comment: Everything was pretty well organized and the van was clean!

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Name: E****** R*****
Date: 2022-08-15 02:24:09
Rating: 5
Comment: I liked the 24 hrs app service.

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Name: G***** R******
Date: 2022-08-11 04:01:54
Rating: 5
Comment: The layout of the location makes it easy to maneuver in and out of the place. The crew are great. U-Haul locations are not all equal. My old location was just plain wretched all around. I could not take the abuse anymore and tried this Crenshaw location. This is now my U-Haul location of choice.

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Name: M*** M***
Date: 2022-08-03 18:37:41
Rating: 5
Comment: I had an excellent experience with this location and its staff. From picking up supplies to renting and returning the truck, everyone was helpful and courteous, and everything worked as intended. I was able to execute two moves at a fraction of the cost of hiring movers. Highly recommended!

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Name: A*****
Date: 2022-07-03 01:45:40
Rating: 1
Comment: Imagine reserving a trailer for your move that youve been planning for months. Now imagine that reservation being CONFIRMED by Uhaul over the phone, 2 days before you are scheduled to pick up the trailer. Only an hour before I went to pick it up the day of the reservation, they told us the trailer was not available. We had to be out of our apartment on THAT DAY, and this Uhaul SCREWED us over. DO NOT DO BUSINESS WITH THIS PLACE

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Name: S**** B*****
Date: 2022-05-30 22:12:28
Rating: 4
Comment: The employees at this location were really great, kind, and helpful.When I arrived to pick up my reserved truck, the Uhaul staff said there had been a problem with online reservations and so I may not be able to get the reserved truck the day I scheduled it. It ended up being okay and I got the truck, but it made me really nervous to ever trust Uhauls online reservations, especially because no one called or contacted me ahead of time to let me know about the potential problem. Most people plan far ahead of time their move date and if they dont get a truck that day, it can lead to a big crisis, especially if people are moving on the last day of their contract, etc.In addition, the Uhaul app was not working.With that being said, I know those potential problems are about the companys infrastructure, workflows, and processes that (probably) span across all location and are not necessarily the employees fault. The employees themselves at this location were really great, kind, and helpful.

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Name: J** C*****
Date: 2022-05-18 01:26:32
Rating: 5
Comment: Keyana providing excellent service for me and mine. I will be back. Thank you U-Haul of Crenshaw!

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Name: R****** M***
Date: 2022-05-08 09:06:18
Rating: 5
Comment: Absolutely great location and great times . Weekend crew is amazing even with all the craziness that the weekend brings . Number one ☝️

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Name: K**** B*******
Date: 2022-04-21 23:33:07
Rating: 5
Comment: I’ve had nothing but great experiences with UHaul rental locations and this one was no exception. Keyana was so helpful in helping me to reserve the right trailer for my trip, and she even searched around town to track down items for me after I decided on a last minute change. Keyana’s patience and super friendly personality made this somewhat stressful event much more easy going and manageable. Ryan was the technician who installed the trailer onto my truck and he did a very thorough job of making sure I was 100% ready to go for the road, and he installed the trailer very quickly which I really appreciated. When Ryan went to check to make sure the brake lights were working properly, he noted that the fuse in my truck was burnt out and he even took the time to replace it for me! Nothing but good things to say about this location!

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Name: J**** H***
Date: 2022-03-19 03:05:17
Rating: 5
Comment: The service I received both on the phone and person was impeccable and very much appreciated also very professional

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Name: I**********
Date: 2022-03-08 02:50:25
Rating: 1
Comment: The two cholos working the parking lot need to bring it down a peg. Acting like if I was trespassing in their house or something. Like dudes in their 40s that peaked in high school.They were rude and confrontational with everyone. They also threw passive aggressive comments to try to make people feel dumb for asking a question. The people behind the desk were cool.

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Name: A***** W*****
Date: 2022-02-02 23:31:08
Rating: 5
Comment: Everything went very well. I needed a 2 axle trailer. I showed up and was helped almost immediately. The guys hitched the trailer up for me and I was on my way. I was in/out in 15 minutes. On the return, it was the also quick and easy. Drove in, chatted with one of the guys, parked the trailer and I was gone. 5-10 minutes tops.

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Name: r*** d*****
Date: 2021-10-07 14:03:30
Rating: 5
Comment: Renting is almost always a pain and sometimes a nightmare. Yesterday after returning a trailer it occurred to me that my experience at this Uhaul location is usually pretty good, sometimes really good. I seldom review, but they deserve some credit.

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Name: F**** K****
Date: 2021-10-03 03:19:12
Rating: 1
Comment: I rented a van and the van was given to me uncleaned. It was clear that it was not cleaned well as it looked like the personnel was just about to start cleaning it before handing it over to me when I arrived by mid morning. The van reeked of what I believed to be urine and other awful smells. The steering wheel was also very sticky. You feel like you need to shower the second you open the door and enter the vehicle. I am generally okay with dirtiness and things not being clean but this was a whole new level... I had a friend who was helping me move and he entered the vehicle and made the same comment regarding the smell...Absolutely one of the worst rental vehicles I have every rented... would not recommend this location. AVOID if you can and save yourself the additional stress of a gross car during moving, which is already stressful...

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Name: K******* d* V*****
Date: 2021-09-10 16:47:06
Rating: 1
Comment: Be warned: this location may reject your CA drivers license. Despite having a month-old reservation and a matching current, valid CA drivers license, we were told that the ID didnt look real and that all members of our party were being recorded on a U-haul blacklist. Please note that the process for verification was strictly subjective and visual: there was no official procedure or machine used to validate the license, which has never had its validity questioned. No remedy was offered by the female employee at the counter, who was curt and dismissive in her interactions with customers. We were forced to travel and had to rent a smaller trailer the same day from the Baldwin Hills location, which had no problem verifying valid drivers licenses and provided quick and pleasant customer service.

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Name: Z******* N*****
Date: 2021-08-07 21:37:04
Rating: 5
Comment: Clean, fast, and the employees treat you like a person, not a credit card.

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Name: j �***** D**
Date: 2021-08-05 16:55:13
Rating: 2
Comment: They never answer their phone

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Name: R*
Date: 2021-06-03 16:35:50
Rating: 1
Comment: I just waited 18min to talk to someone and CARLA picked up with an attitude. I asked her if she can tell me more about my reservations. She began to talk smart and then hung up on me. She hung up on me for asking a question. I know to treat people as you would want to be treated. But, CARLA was very unprofessional and did not display the same sentiment.

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Name: R*** W******
Date: 2021-06-01 03:41:55
Rating: 1
Comment: This was the worst experience ever. I checked in using the app. I drove 51 miles and have been charged $799 for mileage. No one answered when I called. Virtual chat was not available either. Never use the app to check in or out. Always do it in person.

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Name: B**** W*******
Date: 2021-05-27 18:14:05
Rating: 1
Comment: They wont let you park your car there on a day rental,forcing us to leave our car in the hood of Crenshaw....

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Name: M***** W*********
Date: 2021-05-23 18:40:13
Rating: 5
Comment: This location was clean and organized. The customer service was fast and efficient. The staff was friendly and the vehicle was in tiptop shape.

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Name: C***** K*****
Date: 2021-05-14 16:14:32
Rating: 5
Comment: The staff were very helpful and kind. Check-in and check-out was fast and the van was in good condition.

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Name: A***** C******
Date: 2021-05-09 16:38:51
Rating: 1
Comment: This place managed to make me angrier than I have ever been in my life. I now understand how The Hulk must feel. (No, I didn’t smash anything. But the anger!!) We made our reservation for 8am to pick up via mobile device. When we arrived, the website told us that our reservation had been rescheduled for hand delivery and we couldn’t pick it up until 9am. This was never communicated to us. Not via email or text or anything. I got on the phone to call the main uhaul line, and since we couldn’t do anything we went to grab a coffee while I sat on hold. I was on hold for 45 minutes, and transferred 3 times and no one was able to help. They said we would need to talk to the store. We arrived back at the uhaul and there was an employee parking returned vehicles. When I asked him if we could pick up our truck because we were supposed to pick up at 8, he said he couldn’t help us until they opened at 9 (it was 8:55). When I asked why he could help other people and not us he said, “if you don’t like it. Go somewhere else.”We’re now an hour behind in what was a very tight schedule. When they finally opened the store, we went in to pick up our truck and the woman behind the desk proceeded to lie to us. She said our pick up time was not for 8, it was for 9. At this point I started crying from frustration. When we showed her the email confirming our reservation for 8 she said, “well then someone didn’t set it up last night and that’s not my fault.” To which I responded, “I really don’t care whose fault it is. I just want to get our truck and go.” She looked at me and said, “I’m not talking to you. I’m talking to him” and pointed at my fiancé. I really didn’t know how to respond to this. Somehow, we got through the check in process and got our truck but it was a long, frustrating, and unprofessional experience. Do not go here.

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Name: O**** E*******
Date: 2021-04-26 16:26:44
Rating: 5
Comment: First time using Uhual and it was fantastic! Great service be Setve, the truck and equipment was brand new and the flow was quick. Such a great concept of service

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Name: J** O
Date: 2021-02-18 02:40:49
Rating: 5
Comment: Excellent experience. Easy. In and out fast. Agent knew mileages and estimated total cost quickly on several options. Agent estimate was on mark within a dollar. Truck drove fine I recommend

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Name: U** B*******
Date: 2021-01-20 19:58:20
Rating: 5
Comment: Easy process to install hitch. Appointment was on time and done in less than an hour.

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Name: T*** G******** (**** G**
Date: 2020-12-19 16:32:20
Rating: 5
Comment: Reserved online, my van was waiting, did online check-in. Took just a few minutes to complete the rental, and I was on the road in a few minutes — in a very clean, newer van. Zero problems, a seamless rental, one minute from the 10 Freeway, so very central. Great experience.

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Name: J**** O****
Date: 2020-12-11 15:01:36
Rating: 1
Comment: They didnt have the truck I reserved when I went to pick it up. Then they double charged my card. Ive emailed twice and tried to call twice and no response. Dont use this u-haul!

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Name: T*** F***
Date: 2020-12-03 03:24:18
Rating: 5
Comment: No wait time even though I didn’t make a reservation. I drove to a bunch of other supposed locations but should’ve started here.

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Name: J******* J******
Date: 2020-11-09 22:31:55
Rating: 1
Comment: I wish I could give 0 stars. The manager Roy Mendez is rude, unethical, and treats customers like yesterday’s garbage. Doesn’t honor reservations and is completely unhelpful to the point of absurdity. Clearly has a loathing for the customer. Goes against U-Haul mission and vision. Avoid this branch at all costs!

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Name: J******** L*********
Date: 2020-11-09 22:05:41
Rating: 5
Comment: I was treated as a excellent person; although that was my 1st time using U-Haul. Thanks. It was a wonderful experience!!!

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Name: E** S*****
Date: 2020-10-08 22:09:20
Rating: 1
Comment: Dont use U-Haul for any of your services.

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Name: H***** Y****
Date: 2020-09-28 21:56:29
Rating: 2
Comment: Although I was able to rent the truck I needed at the end, the two associates sitting at the desk showed zero interest in helping me with my reservation at all. I reserved a truck 2 week in advanced to move out the weekend my lease was supposed to end. I get to the location. Provide the information for my reservation and guy at the front desk informs me they don’t available the truck I reserved. I need to call “the number on the website so they can check out other locations for trucks available”. Him and his co-worker sitting next to him showed zero effort in helping me at all. I explained to them I needed the truck that day because my lease ends the next day. How come is possible I made a reservation 2 weeks ahead and instead of notify me, at least as a simple courtesy via email, text, phone call, (yes you can use emails to update your customer on the status of their order instead of spamming my inbox with ridiculous marketing email I don’t care about). Their only answer to me was “it’s end of the month. Everyone is moving”. I decided to call customer service under the promise according to the guy associate “they are really responsive, they’ll pick you your call really quick”. 20 mins later and 2 calls disconnected where i didn’t even got the chance to speak to a representative, I come back inside with the only idea release the wrath of 100 karens on them. I’m not sure how the owner of the branch got involved because I barely opened my mouth to spit out fire when he was already in front of me getting my information and 5 mins later he gave me the keys of one of the trucks. Thanks to him, I don’t rate the service poor because he was diligent to complete my order but both the associates at the front desk and your phone customer service are a nightmare.

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Name: W***** �******
Date: 2020-09-12 20:22:28
Rating: 1
Comment: What’s the point of having an app for picking up and returning if you still have to go inside and wait forever for the front desk. They also were late 30 minutes when picking up the truck because they were late to opening up the shop.EDIT: We wait an hour in line. THEN they let us know that the card reader is broken and only accept cash and there is no ATM onsite. So we had to drive down the street for an ATM which took another 30 minutes. This is ridiculous.

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Name: D******* E***
Date: 2020-09-01 03:45:08
Rating: 5
Comment: I had to have my reservation moved to this location when my original pick-up location wasn’t ready. They were on top of everything with both pick-up and drop-off, and they made the rest of my day go smoothly after a bumpy start!

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Name: K******* B****
Date: 2020-08-31 02:01:05
Rating: 5
Comment: Excellent customer service and very fast! I had no wait times unlike other UHaul locations. I also had no problem dropping off the UHaul after hours. Very satisfied with my experience at this location.

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Name: N****** M***
Date: 2020-07-29 05:48:55
Rating: 1
Comment: Bad service I will avoid requesting these services again

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Name: M*** M******
Date: 2020-07-02 15:25:01
Rating: 5
Comment: The manager, Roy Mendez, was great. I booked this truck only 24 hours beforehand because Budget Truck Rental couldnt fulfill my reservation. Roy was awesome and made the arduous task of moving as easy as can be.

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Name: J****** S****
Date: 2020-07-01 03:48:14
Rating: 5
Comment: The rental process was easy and convenient. I needed to extend my rental and calling in and making the change was simple.

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Name: E****** M*****
Date: 2020-06-29 14:49:21
Rating: 5
Comment: I made a reservation with a third party U-Haul dealership, United Mailboxes on Friday (6/26), and unfortunately, it was a disaster. I decided to reserve a rental truck with U-Haul of Crenshaw and I wholeheartedly recommend this location to anyone who wants a seamless pickup and drop off experience. It took five minutes to pick up our rental truck at 7:05 am on Saturday (6/27). Roy, the general manager, was quick and efficient — not to mention, friendly — and his colleague (can’t remember his name) was as well. The rental was newer than the ones I’ve driven in the past and I had zero issues with it. I dropped off the truck at 11:45 am and my drop off experience was efficient and a great end to the start of my move... get it? Anyway, it was an experience that exceeded my expectations and I will be renting from them in the future!

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Name: N**** U*** (**** W*****
Date: 2020-06-18 00:15:26
Rating: 1
Comment: They advertise as $19.99, and then, during the reservation it becomes $80 something, and when I return the car, I pay $120 something. If this is not a scam, then what is?I regret my decision of renting a truck from U-Haul, and I will never do it again. Watch your wallet if you come to U-Haul. Go for 2 Guys and a Truck solutions.

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Name: J**** M***
Date: 2020-06-16 22:30:35
Rating: 1
Comment: When I got my rental online, it showed me one price and it showed that I was able to return the van to a different location.When I got to the place to pick up my rental, the lady helping me was very rude and unprofessional. She did not want to answer my questions and told me if I didnt want to pay that then I could leave and not take the truck in the most unprofessional manner. She told me I will be charged $300 if I took the truck back to another location and did not bother to try to help me in any way.

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Name: A* N*
Date: 2020-06-12 15:05:02
Rating: 1
Comment: Roy mendez(owner) is rude. Go elsewhere if possible

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Name: B****** C****
Date: 2020-05-10 04:51:20
Rating: 5
Comment: I was worried that it would take a long time to get the truck because of social distancing, but the place wasnt busy and it went really fast. The truck was much more up to date than I remember the trucks being in the past. I liked that the cab of the pick up was roomy. The dolly we rented was good. The return was easy. The staff was efficient. Overall a positive experience.

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Name: f*********
Date: 2020-03-02 19:59:54
Rating: 5
Comment: Excellent service

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Name: D***** S**
Date: 2019-09-28 19:07:21
Rating: 1
Comment: Didnt get my vehicle even when reserved 1week ahead of time. They said their system was terrible, not an excuse for doing business. They had to transfer me to another location 15 mins away, ending up wasting 3hrs of my time and extra milage cost for a location further away.

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Name: S***** R*****
Date: 2019-03-04 19:43:37
Rating: 1
Comment: Gave away my 15 ft truck because I was late. No where on the website does it say they will do that. Terrible service. The lady at the counter blamed uhaul for not stating they can do that. How about not giving away my truck that I put a credit card on file for.

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Name: S*** M*******
Date: 2019-02-27 19:52:29
Rating: 5
Comment: I was in a pinch with transporting my vehicle and U-Haul of Crenshaw was reliable, efficient and exceeded my expectations of customer service by a long shot. They are located conveniently beside the Highway 10. Roy went above and beyond and really set the bar high when it comes to professionalism and understanding the customer. Keep up the great work!

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Name: J** B**
Date: 2018-10-13 01:39:32
Rating: 1
Comment: Well, 2 tires blown on the trailer causing massive delays. Very dangerous situation. Not to mention the classic car we were hauling. Very upset by how they handled it all together. Putting my life in danger alone would get you sued. FIX YOUR FLAWS UHAUL!!!!! Fix it

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Name: K***** F****
Date: 2018-09-14 00:03:53
Rating: 1
Comment: Terrible customer service! Spoke to Opal on the phone who not only did not help me, she purposely put me on hold in the middle of our conversation and never came back. Went to the Uhaul at 6108 Pico and they were AMAZING! Go there instead, they actually care about their customers.

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Name: M****** K*******
Date: 2018-08-26 23:20:00
Rating: 5
Comment: I usually go there for propane, but have also used them to rent a truck. Nice people. Decent rates. Easy to get to.

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Name: G***** S*******
Date: 2018-05-31 20:09:11
Rating: 1
Comment: The woman with the glasses is angry and mean for no reason.They also charged my card for my rental I got on Monday for a second time today and Im on hold right now to complain to corporate and get that second charge taken off. How do you charge me the day of for $70 and then 3 days later you charge me again??I dont know what was going on that day with the woman with the glasses, but everyone else there was super nice to me.

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Name: M******** D*****
Date: 2018-04-05 16:43:06
Rating: 5
Comment: Very friendly and quick.

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Name: T* L*
Date: 2018-03-30 20:15:40
Rating: 1
Comment: Horrible service! Lady at the counter was rude and demeaning to every customer that approached her counter. Yelling at customers to not park in the “uhaul parking lot” and yelling at the employees in an unprofessional manner. I immediately left after realizing this place was a disaster. I got on the phone and found a uhaul store in Korea town that had much better service and inventory. No I do not work for uhaul yes I do appreciate good customer service. 0/10

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Name: Z** W****
Date: 2018-02-25 20:02:56
Rating: 5
Comment: Stephanie was a great buisness worker

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Name: J*** L****
Date: 2017-10-30 14:01:21
Rating: 4
Comment: Great service still a little slow for they are always busy. Customers all the time (They got better now with automatic system at ring-up point). I go usually to fill-up my Liquid Propane gas tank for barbeque.

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Name: L*** P******
Date: 2017-10-29 23:26:43
Rating: 4
Comment: Polite associates.

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Name: L****** N***
Date: 2017-10-22 07:49:11
Rating: 5
Comment: Great service

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Name: M****** R*********
Date: 2017-09-05 23:16:34
Rating: 2
Comment: Very nice people

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Name: C �*** P
Date: 2017-07-27 00:07:36
Rating: 5
Comment: Love this place easy going customer oriented.

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Name: Z****** M****** (****
Date: 2017-07-04 14:47:03
Rating: 5
Comment: Fast service

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Name: S R****
Date: 2017-06-16 15:23:35
Rating: 1
Comment: This location lacks the ability to listen to the clients needs. I placed a order via online so the page apparently losses the signal so therefore I went personally to rent a trailer. As I returned home went thru my emails realized that I made multiple orders.so called their customer service rep and had them cancel the order I placed thru the internet. The employee cancels both rental instead of just one, completely disregards what I had told them. Waste of time and unprofessional, lacks the skill of listening do not come here

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Name: A** K*****
Date: 2017-05-31 20:50:33
Rating: 1
Comment: They are so slow and horrible. they dont even tell you anything about the return or anything and you will end up seeing random changes on your credit card. They are a bunch of thieves!!!!!!

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Name: C***** N*****
Date: 2017-04-08 01:03:05
Rating: 2
Comment: Coustomer service needs to get better

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Name: M**** V*****
Date: 2017-02-23 19:08:19
Rating: 5
Comment: If want to rent u-haul truck same day u can at this good place

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Name: J**** W*******
Date: 2017-01-27 00:49:43
Rating: 1
Comment: DONT RENT FROM THIS U-HAUL. TERRIBLE MANAGEMENT AND CUSTOMER SERVICE. This was the worst experience Ive ever had at U-haul!!! Rented a truck with a ramp because I needed it to unload the items I was moving. At the pickup location, after we loaded everything, the ramp wont go back into the truck. Called U-haul roadside assistance and was told I needed to wait until a repair truck came, which would take 2 hours. I asked if I could get another truck because I had hired people to help me move. They told me it was against policy. 2 hours later the repair guy gets the ramp back in the truck but we were advice not to take it out again. At this point I need to remove everything from the truck and my workers have return home. So Im out $300 and I headd back to the U-haul to return the truck. The manager TRACY isnt there but they put a hold on my account until she can return in 20 mins and call me back. She calls 4 hours later and when I dont pick up, she charges my account anyway. I call back the next day and she isnt there again. So I call back on Monday and, with attitude, she tells me the truck was fine and implies that Im lying. I tell her its on record, because I went thru U-haul roadside assistance, and she says Ill have to check and call you back. 3 days later I call and she LIES and says she called me, but I didnt pick up. No missed calls or messages on my phone. Then she says she can refund the cost of the truck but not the gas, insurance, or reimburse me for my workers. She then gets an attitude when I tell her this is unacceptable. This whole scenario is completely absurd, now Im dealing with corporate.

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Name: D****** A******
Date: 2016-08-19 17:36:49
Rating: 5
Comment: Great service ! Thanks !

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Name: a*** M
Date: 2016-08-01 19:55:31
Rating: 5
Comment: The service was good. We reserved a van on the phone the previous day and just picked it up the next day.

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Name: E****** R****
Date: 2016-07-21 03:32:00
Rating: 4
Comment: Prices are as expected: decent. Customer service can improve but overall good for your moving needs.

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Name: M***** T******
Date: 2016-07-03 23:04:30
Rating: 3
Comment: Ok

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Name: D**** R S****
Date: 2016-06-01 16:30:27
Rating: 5
Comment: Ive rented trucks there at least a dozen times and they are always polite and professional

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Name: C****** J****
Date: 2016-05-10 16:45:58
Rating: 5
Comment: Tracy was on point with my return.

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Name: V***** D***
Date: 2016-05-09 17:24:48
Rating: 3
Comment: They take there time

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Name: K**** C
Date: 2016-04-09 20:46:52
Rating: 3
Comment: I got my propane tanks refilled here. The customer service is lacking. They got filled, but it was really slow. What should have been a 10-15 minute visit was more like 30 minutes.

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Name: M***** B*********
Date: 2016-03-30 20:26:15
Rating: 5
Comment: Its usually quick and simple when I come into this location.

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Name: S** S*****
Date: 2015-10-09 22:57:48
Rating: 5
Comment: This spot is busy and you bring a bad attitude, youll get it right back! That being said if your chill, theyre chill, helpful and fast! Traci, the GM, is the best! I go out of my way to use this central location!

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Name: D**** S******
Date: 2015-07-07 22:03:43
Rating: 1
Comment: The general manager/owner was very rude. We wanted our hitch removed and they had told us when we got it installed that it would be $30 to remove. When we got there the lady who had a badge that said owner, was smoking outside. We told her what we needed and she started laughing loudly sarcastically. My husband and I were very confused. After she questioned us for 5 min why we needed the hitch removed, she made is wait while she attended other costumers that got there after and then she told us it would be at least $65 -$85. At this point we just walked away.

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Name: G C*****
Date: 2013-12-31 00:22:40
Rating: 1
Comment: I went in to refill my propane tank and the person basically told me it was too dirty and didnt want to touch it!!! He told me he would do it this time but that I shouldnt come back!!! WTF! How do you work for uhaul and be concerned about getting your hands dirty. I couldnt believe it. I did not get my propane tank refilled there. There are other places and other uhaul locations!!

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Name: S**** R****
Date: 2013-06-16 15:22:23
Rating: 5
Comment: Dropped off truck at this locstion from a one way move. Fast check out and great service.

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Name: S**** J****
Date: 2012-12-06 22:20:50
Rating: 2
Comment: Bad business practices - classic bait and switch going on here. Take screen shots of all contract information at every chance.