U-Haul of Koreatown

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Name: C**** H***** B********
Date: 2024-03-19 16:23:23
Rating: 5
Comment: I was very impressed with the inventory, cleanliness and organization of this UHaul store. The staff and the manager, Juan, that assisted me exhibited great customer service! I highly recommend this location.

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Name: A***** D****
Date: 2024-03-18 04:55:38
Rating: 5
Comment: Easy, affordable, convenient, professional.

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Name: P****** M*****
Date: 2024-03-05 20:21:12
Rating: 5
Comment: I absolutely, hands down recommend you use this public storage specially. Jocelyn and Dino were the biggest help to my brother and I when we were in a really tight spot. Customer service was A1!

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Name: W*********** (********
Date: 2024-02-26 16:37:15
Rating: 1
Comment: One of the main reasons i would not recommend this location is because when they hand you off the rental U-haul the people who are handing off your key to the Uhaul do a meager job of inspecting the truck, recently i was handed a key a Uhaul with the passanger door key hole with the locking mechanism half way exposed and hanging out the door. I called the person asking this isnt what i did and is there another Uhaul that i can rent and the person said either just take a picture and dispute it or we can get you smaller Uhaul. I mean are you kidding me!!! you are the ones that are supposed to check before handing off the key but i was the one to physically walk back into the office and inform that the Keyhole muchanisn is literally hanging out in plain sight!!!!! Uhail is good but i dont know... you need to get your employees to check a little bit more in detail before handing off the Key to the Uhaul.

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Name: T****** J************
Date: 2024-02-26 04:14:54
Rating: 5
Comment: When the lady running the counter asked me how long the distance would be, I said 10 miles at most, but when I checked the invoice, it showed me that she billed me 20 miles, which was really surprising considering I didnt even use the truck for 10 miles. Other than that, it was a really pleasant experience and everything else was really easy to figure out.

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Name: S****** �**** K**
Date: 2024-01-15 21:05:41
Rating: 5
Comment: Im not good at English, but both renting and returning the truck are done well.Everyone is kind and friendly.thank you

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Name: b**** c
Date: 2024-01-11 21:14:35
Rating: 5
Comment: I had an amazing experience with U-Haul at this location. Retrieving the U-Haul after hours for a reservation of 9:00PM was fast and easy. Equipment was clean and instructions were clear; I even had to extend my rental and that was fast and easy through the app. I have a great expectation of every service now because of the quick and easy experience I had at this location. The cost was also very at par with every other factor, the price was $123 for almost the 48hrs I had it in use! Great value and friendly service when I went back to drop it off! Thank you to the young gentleman that came out to retrieve the truck although I got there a few minutes before office closing time. Thank you so much Koreatown U-Haul & Employees!

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Name: A**** H*****
Date: 2023-12-05 00:52:50
Rating: 4
Comment: Theyre very helpful to their customers

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Name: A** V
Date: 2023-10-21 04:21:06
Rating: 5
Comment: The manager at this location, Juan H. is super nice. Clean truck, only 3k miles on it, and my husband said it drove great. The employee who helped us when we returned the truck, I think his name was Jose, also excellent. Quick pick up and return, no surprises. Yes, this location is a bit frenetic, but hey, thats Ktown. A+

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Name: D***** D********
Date: 2023-08-20 19:19:00
Rating: 1
Comment: Marisol and Chanel are useless and mislead us. Ended being charged $200 extra than initially told despite following the contract. Had to report them to U-Haul. DO NOT USE THIS PLACE.

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Name: G****
Date: 2023-08-03 03:21:24
Rating: 5
Comment: Good experience.

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Name: o***** m******
Date: 2023-07-16 04:42:03
Rating: 5
Comment: Excellent service..very helpful and quick

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Name: A**** A***
Date: 2023-06-04 01:35:45
Rating: 5
Comment: Great experience and received fast service. Zero issues whatsoever.

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Name: C***** B**
Date: 2023-05-28 06:09:51
Rating: 5
Comment: I love this location. Always my 1st choice. Customer service is exceptional and they took good care of me during my move process.

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Name: A***** c********
Date: 2023-05-24 03:53:51
Rating: 1
Comment: You can first have the staff not block the entrances to the location over night!! Especially if you promote 24/7 share, plus its a fire hazard which they should know. Secondly dont try to lie about damages when there are none. Will never be coming back to this location and I will make sure those who ask me know how bad it is.

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Name: P**** A****
Date: 2023-04-07 03:50:25
Rating: 5
Comment: My favorite U-Haul in all of the land I actually enjoy going to pick up and return my vehicle at this Koreatown Western location

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Name: K** H*****
Date: 2023-03-13 22:08:47
Rating: 5
Comment: Great U-Haul facility with a friendly, knowledgable, quick moving staff.

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Name: M**** C****** (********
Date: 2023-03-07 00:07:08
Rating: 5
Comment: Customer services is the best.

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Name: L** H**
Date: 2023-02-14 21:04:03
Rating: 5
Comment: Best customer service Ive experienced thus far in all the Uhaul locations Ive been to.

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Name: J**** S*****
Date: 2023-02-03 23:24:11
Rating: 5
Comment: Excellent Serbian

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Name: M****** C****
Date: 2023-01-31 05:46:56
Rating: 1
Comment: Store employees rushed me out, did not provide ample time for inspection. Upon return, wouldnt you know it, there is alleged roof damage and a big charge on my card. Now I have to dispute and take to arbitration or court. Not to mention, they told me my car was ok in their lot but I got boxed in, had to take an uber home/back just to get my car, or spend $20 in miles on the truck.

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Name: J*** L**
Date: 2022-12-28 04:12:57
Rating: 5
Comment: Was good enough. Like it

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Name: J**** E*****
Date: 2022-11-13 01:03:08
Rating: 5
Comment: The facility is very clean and organized. It is one of the best locations I have ever used. I personally met the Manager and he gave us excellent customer service. Thanks, I will patronize this location again.

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Name: F*** M
Date: 2022-11-10 21:43:27
Rating: 1
Comment: They didnt return my refund to my 20 dollar card and I dont know what liquid they put to clean it inside but the two beces I rented a hual there in that office the two beces stinked very ugly inside the cabin

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Name: D*** P****
Date: 2022-10-11 14:58:26
Rating: 5
Comment: Very well maintained and organized location. Friendly staff and quick service checking out and checking in.

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Name: R***** P***
Date: 2022-09-29 14:26:08
Rating: 5
Comment: Channell was super friendly and extremely helpful in getting my rental sorted out after a mixup in inventory and rude manager from a different location. Really saved me a ton of headache with aggravation with my move. Definitely much appreciated!

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Name: A***** B****
Date: 2022-09-26 23:40:53
Rating: 5
Comment: Great location! Juan is amazing!!! He was so nice, quick, and efficient when we visited. He went out of his way to help us when there was a computer glitch with our rental order. A gazillion stars for his customer service!!!

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Name: R**** F****
Date: 2022-09-21 16:45:26
Rating: 1
Comment: This place is horrible. First they don’t do walk throughs or inspections on the vehicle. They just hand the keys over. Second the trucks are filthy. The truck I rented had cockroaches and dust mites in it. After the move we were covered in bug bites. The AC in the truck gave me breathing problems and now I’m coughing up black stuff and having trouble breathing. Horrible location.

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Name: A******** A********
Date: 2022-09-17 22:11:32
Rating: 5
Comment: First time trying U-haul.It was so quick, and so smooth experience. Marisol Mejia, Sindy Santos, and Jose Zapata are the workers who done my paperwork and they were very professional and they are so kind.

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Name: A****** T******
Date: 2022-09-14 05:08:05
Rating: 5
Comment: Love this location! its the Pinnacle of U-Haul accessibility. Huge lot, tons of options and super nice people.

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Name: J*** K**
Date: 2022-08-18 22:38:25
Rating: 1
Comment: It was just a horrible experience since this morning when I was promised that I could pick up a truck before opening hours at 6 AM as long as i made the reservation ahead of time. I took an Uber from home and got there at 6 AM sharp and there was one gentleman cleaning and prepping the trucks. When I asked him for some help regarding getting the truck with reservations already made for 6 AM he said I just have to check in online. I told him I already did that since last night and yet he said it should let me be able to choose the truck and get the keys and go. Since he didn’t want to talk at all, I ended up just calling the U-Haul customer service which at that point it was now almost 6:30 AM and I was bounced around to 3 separate individuals from apparently 3 separate departments. Fortunately the last person I spoke to said the representative at this location in Koreatown didn’t set up the reservation as a mobile pick up reservation where you can actually pick it up anytime without even making contact with an individual in-person. But it was a regular reservation to get checked in and get the truck in-person live during business hours. The rep over the phone told me unfortunately there’s nothing they can do or that can be done other than just waiting until 7 AM when the store location actually opened. ***Very important to remember this……she told me when the location opens, I need to speak with the manager and escalate this issue. So regardless, I walked a block away to just sit in a café drinking some coffee and now you wanna know the best part? When I walked back at 7 AM, the individual that I first made contact with, that was initially cleaning the trucks and prepping them, ended up being the general manager of the location and didn’t do squat for me other than have me there at 6 AM waiting around for one hour and being ran around in circles. What an outstanding U-Haul location (insert sarcasm).

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Name: C***** S*******
Date: 2022-08-08 21:08:52
Rating: 1
Comment: Lot was blocked by your trucks when I came to drop off equipment. I was charged for more gas than I used. I had to restate all information at the site after giving it over the phone. Very poor overall. You still have a hold on my account after charging me.

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Name: T***** L*******
Date: 2022-07-24 00:20:51
Rating: 5
Comment: The staff member that helped us was AMAZING! She was personable, professional, engaging, and knowledgeable. I noted all the award pins on her name tag for excellent service. I wish I had noted her name! I would highly recommend this location.

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Name: A***** W*******
Date: 2022-07-06 02:44:22
Rating: 5
Comment: I have always used this location and they are always friendly and knowledgeable.

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Name: V******* S********
Date: 2022-04-11 18:05:57
Rating: 1
Comment: Boss was Unfriendly af.... Pls never come here.... Kindest regards

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Name: O*****
Date: 2022-02-27 22:19:07
Rating: 5
Comment: Excellent experience! Besides the obvious relief of dropping off a trailer, the staff were extremely helpful and friendly.

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Name: b******* g*******
Date: 2022-02-27 22:17:19
Rating: 1
Comment: Picked this location which was out of the way because the uhaul size I needed was only available here. I also booked moving blankets, utility dolly, 2 furniture dolly’s, and standard dollyUpon checkin they told me they didn’t have blankets or furniture dollys which I need to protect and move a brand new couch. The standard dolly they gave me was rusted and not like ones I have rented in the past. Very disappointed in the service. I had to drive the uhaul around looking for furniture dollys adding miles and burning gas also holding up the movers I hired. Ended up costing a lot more than planned and making the day so much more stressful. If I had been informed beforehand with a simple phone call I could’ve made other arrangements.

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Name: E****** I****
Date: 2022-02-23 01:00:42
Rating: 5
Comment: From booking, check in to drop off; it was seamless. Juan checked us in, professional and friendly. The van is clean and well maintained. The guy who checked us out too was very friendly (sorry, didnt get his name). It was a pleasant experience. Ill definitely support this business again. Thank you guys for your hard work!!

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Name: A****** P***
Date: 2021-12-02 06:13:40
Rating: 1
Comment: My lock did not open, wasted an hour of my time calling customer service until one of the cleaners help me, vehicle had fleas which made it a horrible experience.

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Name: m**** a********
Date: 2021-10-31 03:30:25
Rating: 2
Comment: Inconvenient service, I was desperate for for help and some courtesy for the delays and changing pick up location but unfortunately the agents were not helping.

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Name: M*** H*****
Date: 2021-10-30 18:42:26
Rating: 5
Comment: Staff was welcoming, kind and most of all HELPFULL. They helped me change my reservation location and assisted with the trailer, it made pick up and drop off super easy

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Name: A***** F********
Date: 2021-08-27 17:20:21
Rating: 1
Comment: I have used uhaul many times over the years and this experience was so bad that it will be the last time I use the service. I reserved a 4x8 trailer a month before my move at the Los Angeles Koreatown Location. On the day I arrived for pick up they did not have it for me and stated I could wait till the following day 7/30/21 from the Hollywood location. Or my other option is to get something bigger, which I refused stating my car couldnt handle hauling a bigger trailer than 4x8. They offered no credit as stated on the website and sent me on my way. Later that day they called saying the trailer came in and to come in asap. I pull up and the Manager Juan is out side. He tells me he will hook it up while I go inside and pay. I go in and when they ring me up its an 1500 for the week. I was confused because the initial quote for for 1000 online. I ask the clerk and her only response is to point to the screen and state that is the price. I agree because Ive got to move out and I am on a deadline. I pack everything up and head on the road the next day. I only drive for 3 hrs, making it just out side of Barstow when my car begins smoking and the transmission blows out. Stranded on the side of the road I realize they gave me a 5x8 and the extra weight blew out my car, rendering it useless. I try to get through to roadside assistance but was unable to get through to the following day. When I finally get through I have to pay an additional $4500 for a 10ft truck because my personal vehical is not there problem. So I call around and finally track down a 10ft truck in San Bernadino I get towed there and with the help of roadside assistance. I am told I can make the switch from trailer to truck but when I get there the clerk says they wont accept my trailer and we have to travel even further to Fontana to make the drop off.If it had just been one error I think I would be more understanding, but negligence, poor services and constant confusion between dealers leave a very bad taste.

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Name: M**** R**********
Date: 2021-07-13 19:24:36
Rating: 1
Comment: I ordered a hitch installation, called to confirm my appointment and availability of hitch and installer, and showed up and waited for an hour before being told they wouldnt install for me anymore. This company is a joke

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Name: J*** K
Date: 2021-06-06 16:37:33
Rating: 2
Comment: 1.There was no customer service:Guy with a tag general manager could have been nicer. There were no greetings, no eye contact, no facial expressions, but rather just some quiet mumblings, lazy movement, and sleepy face. Unengaging, unmotivated. He was just stuck in that chair acted like a Don Corleone. Felt like I was talking to a gangsta or some like..He told me to see a person outside to check the car, but no one was there. I had to go look for the guy. Samething over here.. he was laughing and chilling with homies back there. Handed me the key and etc.2. Limited parking spaces. Only three. So I took a taxi = extra money spent.3. I gave two stars because the van itself was alright, which was the main purpose of the visit.

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Name: P**** & C******
Date: 2021-05-29 19:53:20
Rating: 1
Comment: Had a reservation/quote two months out. Was told a manager would call 2 days from the moving date to confirm. Didn’t receive a call so I contacted the Koreatown UHaul center, where my reservation was requested. They confirmed my truck and pick up time/date. I then received a call from a UHaul manager the next day stating that there were no trucks available in the state and I would have to drive to New Mexico from LA to get a truck. When I told him the pick up location had confirmed my truck he denied it and said I could only rent a pod or go out state. Truly a horrific company. Don’t rely on them, go with Penske or another more honest company.

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Name: I*** E****
Date: 2021-05-16 01:57:21
Rating: 1
Comment: Manager Juan Hugarte was very unprofessional while we were trying to get a last minute rental for an unexpected move.

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Name: d***** e*******
Date: 2021-05-01 18:32:30
Rating: 5
Comment: Simply thank you everything is perfect

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Name: G***** N****
Date: 2021-04-11 21:06:37
Rating: 5
Comment: Perfect customer service..Definitely will rent from this location again.

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Name: A****** C*********
Date: 2021-02-27 02:17:48
Rating: 5
Comment: Wasnt able to get what we came for, but the customer service was excellent and very helpful.

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Name: B*****
Date: 2021-02-10 18:20:02
Rating: 4
Comment: Good location

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Name: D***** Z**
Date: 2021-02-07 18:53:03
Rating: 1
Comment: I had bad customer service experience today. I was returning one way rental trailer at this location. Associate Paul Jimenez ask me to tip him multiple time throughout returning proccee. Which made me very uncomfortable. Be aware of Paul Jimenez. Ive also addressed the issue to cooperate.

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Name: G****** B******
Date: 2021-01-16 17:16:38
Rating: 2
Comment: Bad customer service

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Name: S**** H*********
Date: 2020-12-13 15:14:41
Rating: 5
Comment: U-haul has excellent customer service and very friendly staff. There maintenance on sanatation is excellent u-haul enforces to keep a safe distance between all clients.i am very happy with there services 😃 there rental equipment has very reasonable prices

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Name: V***** D******
Date: 2020-11-01 18:28:32
Rating: 5
Comment: Im satisfy,we professional service, I been there, fast service,I Ill go there any time, Thank you, and keep up good the work.

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Name: M** G****
Date: 2020-10-05 14:55:05
Rating: 4
Comment: The morning/afternoon team, there when I dropped off, way more helpful than the team when I picked up.

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Name: R****** H***
Date: 2020-10-01 03:47:30
Rating: 5
Comment: This is a new location and we were impressed with the owners ability to jump to the occasion and give good service. We would rent here again. Thank you. Chris

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Name: J** S**
Date: 2020-08-14 22:42:23
Rating: 1
Comment: It was worst experience. I ordered dolly online in advance to move the refrigerator, but the staff just said that it had already been done. I was very upset! They didnt say sorry.

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Name: C*** B t*
Date: 2020-08-03 16:15:01
Rating: 5
Comment: I have used u haul rental trucks several times over the years and this location has the best service/customer service that I have ever experienced.

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Name: S*** L****
Date: 2020-07-30 03:16:57
Rating: 5
Comment: This was one of the best and easiest rentals I’ve had in a long time. (And I rent a lot!). I checked in on line and didn’t have to go into the store at all, i didn’t even get out of my car for either pick up or return.

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Name: J******* C***
Date: 2020-07-23 18:26:19
Rating: 1
Comment: Omg. Worst Uhaul location ever! People there are very slow. Always have a big line there. Be prepare for a 20 to 45min wait. A persons name Juan there have a really bad attitude.

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Name: R**** L**
Date: 2020-07-10 06:33:38
Rating: 5
Comment: It could be better if the staff members there can serve customers one at a time. Instead, when I was picking up the van today, during the check-in procedure, a member of staff there detours to help other customers so that I have to wait more time than I expect.

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Name: W***** G*******
Date: 2020-07-04 05:53:24
Rating: 1
Comment: Rude and Unprofessional. I didnt really have any problem until I returned the trailer. However, things started up with a young black girl who was working outside when I returned. The girl who worked outside had a full of complaints on her face, and she talked to me like she was talking to her dog. At the first moment, I was like ok and letting her give me an instruction where to park. But, I am not her kid, nor her pet. Not any single customer wouldnt want to have such that experience with someone talking rudely to the customer like that. It wasnt even conversational, but more like demanding with an attitude. I was thinking why is she so angry at me for no reason and talking to me like she wanted to fight.Once I parked my car, one guy detached the trailer. But he left the trailer just a few feet away from my car and went inside the office. After confirming my return at the window, I was just being polite and expressed my gratitude, but the guy who detached the trailer from my car didnt even respond, but ignored.When I tried to take off, I was thinking that the trailer might be the problem on the of the way out. So, I was like pointing at the trailer and gave her a sign of that trailer needed to move out of the way more clearly. The girl saw me, but she was pretending that she didnt see me. So, I walked up to the girl and she saw me walking to her, but she pretended that she didnt see me again and ran into the store. She exactly knew what I was trying to ask her, but she wanted to disregard my request so she went in.When I saw her just walked into the store even though she saw me pointing at the trailer and trying to ask her to move the trailer out of the way, I just gave up on dealing with that type of person. There is no point of dealing with such a person behaves like that. I really couldnt understand what is up with these people working in the night. Perhaps, it was because of I returned the trailer at the last minute before they closed the store. However, the girls attitude was more than just being rude.When I drove out of the store, I saw the girl and the guy were standing outside looking at me drove away. They seemed like they were talking about how I got out of the way. If you were me, how would you feel about this experience?

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Name: p* A****
Date: 2020-07-03 17:01:48
Rating: 1
Comment: Terrible place. Cant keep to a reservation for truck size. Never has the furniture dollies or other moving supplies even when they are on the reservation. What is the point of planning for a move when this company cant keep their promises. Unapologetically at that.

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Name: M****** A****
Date: 2020-06-29 07:07:10
Rating: 5
Comment: The staff is absolutely amazing! Honestly moving is so stressful and your staff was more than helpful with the services we needed!!!! Continue with the great attitudes and beautiful smiles! Best in-store Uhaul experience EVER!!!!!!!!

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Name: D**** H****
Date: 2020-06-21 13:44:17
Rating: 4
Comment: The vehicle was clean, but it seemed to have a problem with a transmission.

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Name: A***** R*****
Date: 2020-05-28 04:05:50
Rating: 5
Comment: First time using uhaul.. was faster and easier than I expected.

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Name: W****** G***** S*****
Date: 2020-05-24 03:18:12
Rating: 5
Comment: Great experience Thank you

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Name: N******* B******
Date: 2020-05-12 05:51:01
Rating: 5
Comment: Awesome workers! Everyone was so nice!

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Name: Y******* P*****
Date: 2020-04-21 18:20:43
Rating: 1
Comment: Just a star for the workers who do their job well not as their worker Jonathan who contradicts his clients. I came to ask for a truck who i delivered the same day. I gave a 58-dollar hold to which it would be reimbursed as soon I pay the total of 47 dollars never gave me a receipt. past 4 days I receive an email that I owe the amount of 78 dollars I got the store and Jonathan answers that he always give my clients their receipt so please people if you come to this store never let the employee Jonathan help you....

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Name: B**** A*****
Date: 2020-04-11 19:35:48
Rating: 5
Comment: Juan is the man. He went out of his way to help me on my moving day and saved me time and money. All the staff was helpful and kind. Not to mention this was in the middle of a pandemic. Thank you to UHAUL Koreatown! A+++

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Name: S**
Date: 2020-03-21 20:49:17
Rating: 1
Comment: The receptionist is like a robot. Did not explain the basis of how the car works and in addition she only said fill the gas tank and did not explained or go over how much I need to fill up. After I return the truck I saw that she highlighted the estimated gallons needed to return the car but she never verbally mentioned what she was highlighting. I’m also at fault here for not looking into the contact. Just took the contract and put it into the compartment glove. My advice to you is read the contact and don’t expect them to go over the basics with you.

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Name: E**** M******
Date: 2020-02-25 16:34:31
Rating: 5
Comment: Thank you for you awesome customer service i appreciated....

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Name: L*** F*** D** Q****
Date: 2019-12-11 20:45:18
Rating: 1
Comment: Terrible associates. Very rude

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Name: K* P
Date: 2019-10-28 04:27:46
Rating: 5
Comment: I wouldn’t normally rate a uhaul company simply because you can always get a mix bag of service and experience. However, one employee was exceptional. Channel (Not sure on the spelling) helped turn around my terrible week by providing awesome customer service, a friendly smile, and as I was walking away a hug. I have lived in LA for almost a year and she was the first person in the city to ever make me feel like I was family. Thank you for making my day better and I truly thank you for sharing your bright outlook on life.

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Name: d******
Date: 2019-08-11 16:50:24
Rating: 1
Comment: This place has ONE clerk for a line of like 10 people right now, and he’s moving and talking in slow-motion. This Uhaul will blow any schedule you may have out of the water. I’d advise going elsewhere.

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Name: �* T* U**
Date: 2019-07-27 23:29:33
Rating: 1
Comment: Very LUDE place. I made reservation this morning 9:38AM from 4pm to 6pm. But the desk guy said I do not have reservation and he cannot help me because they do not have any van available. And I did not finish conversation he say get out of line and call another customer. Therefore I did not get any help from him so I have to call Uhaul Service center and find out what is going on. Be careful!!

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Name: M***** A******
Date: 2019-06-20 19:37:03
Rating: 1
Comment: Very disappointed... I came in to do the wiring to my hitch, and they failed to tell me I needed to go to the dealership and have them do the final installation to connect to the brake lights. I needed the hitch the same day, so when I went to go pick it up, they would NOT release the trailer to me because the brake lights wont connect... I needed this for a job and had so much trouble trying to figure out what to do next...

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Name: R****** P****
Date: 2019-03-25 00:26:44
Rating: 5
Comment: I was in the middle of a very stressful move and had to book a uhaul last minute... unfortunately I got to the location just in time to watch the doors close. My first reaction was FML until the amazing associate Brianna at this location helped me out anyway! She showed me how to navigate online to change my rental for same day so I didnt loose my reservation. She also gave me contact phone numbers for uhaul to expedite the process. This is what customer service should be everywhere! I hope she is properly compensated for her expertise a d knowledge!

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Name: J*** c****
Date: 2019-03-04 22:36:09
Rating: 1
Comment: One star is to much for this business.I Reserved a 20 truck to help friend move several days prior to date and paid with the credit card. The lady on the line said I have the truck from morning to 7pm.On the moving date, we had a good size rain and everything got delayed.We moved most of the stuffs to the curve side to load quickly since the narrow street with double parking moving truck is danger at best.Went to U-Haul yard 10:30am to pick up the truck and my truck was waiting there but they cancel my reservation; they said and wont let me have it. I Tried to reserve the same truck but no one tried to help.They point finger to each other and finally morning crew canceled my reservation due to late show; they said. I called and made reservation prior to moving date with credit card number provided. How about a same effort back from store managers simple call back to confirm if I am serious rentor or not before canceling. Rain or shine and how much they are damaging customers by pretend to provide service; they dont care.I did my part to use their service but they are not very serious about running their business at all. DO NOT DEPEND ON THIS BUSINESS.Especially if you are serious about what your doing.

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Name: C***** N***
Date: 2019-02-16 19:19:34
Rating: 1
Comment: Please consider looking elsewhere before using U-Haul.If you choose to use this place, you may pay unexpected costs due to unexpected unfriendliness.First of all, unfriendliness is the norm, and this is a place where they play around with GAS when returning.When you pick up the car, if the gas is not full but slightly low, you should ask for a full tank or turn the engine off and on repeatedly and take pictures from various angles.Otherwise, if you fill it up properly and return it, you may be charged an absurd GAS fee here.In my case, I traveled 45 miles using GPS Navigation, but the cars odometer recorded 52 miles, and I filled it up with $15 (3.5 gallons) and returned it, but they charged me $26 for additional gas.I used it for moving, but when I returned it, the person in charge was distracted and did not respond, so I had no choice but to wait for a long time.Be sure to take pictures of the GAS gauge from several angles.And, just like pickup, you should expect a lot of stress when returning it.

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Name: R****** B
Date: 2019-01-31 23:20:11
Rating: 1
Comment: Reserved online for 24/7 self pick up. Order was not confirmed until arrival and speaking to representative

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Name: V****** R******
Date: 2018-04-11 22:01:14
Rating: 1
Comment: Worst customer service, first they overcharged, and you cant even resolve it until they feel like calling you back, lost my business for sure.

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Name: M****** D* P**
Date: 2017-11-14 21:57:51
Rating: 4
Comment: Very nice facility with a large range of moving vehicles. Staff is friendly and the have moving supplies for purchase.

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Name: N**** D** P*** H********
Date: 2017-11-10 04:38:47
Rating: 5
Comment: Excellent service

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Name: M*** S******
Date: 2017-11-06 20:10:28
Rating: 5
Comment: Fast friendly easy to rent and return, equipment worked

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Name: C C*****
Date: 2017-10-27 18:03:02
Rating: 5
Comment: Good service

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Name: �**
Date: 2017-10-22 18:05:40
Rating: 2
Comment: Im not a moving person, but Im moving some furniture, and the workers hired from this place... Theyre too insincere and only ask for a daily wage higher than the work, so dont hire the workers from here again!!!

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Name: B B
Date: 2017-10-06 02:29:39
Rating: 5
Comment: Necessary and convenient

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Name: R****** C*****
Date: 2017-09-15 01:34:22
Rating: 4
Comment: Very good friendly service

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Name: T********
Date: 2017-08-25 16:18:40
Rating: 5
Comment: Very helpful and nice staff. He even helped me to load purchased items to my car. Parking is lil hectic.

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Name: E**** A*******
Date: 2017-08-05 19:35:21
Rating: 5
Comment: Very Great Customer serivceCome Here Very often Very Nice people especially darlin and Ronald .. i alway Perfer them to helping me out Very great custimer serive..

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Name: J**** K****
Date: 2017-07-18 15:02:35
Rating: 3
Comment: Understaffed, but great service

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Name: R****** P******
Date: 2017-07-03 00:41:20
Rating: 1
Comment: Went to rent a truck there but they only have 2 truck in their inventory. Have to make arrangements a day before.

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Name: C***** R***
Date: 2017-06-29 06:21:59
Rating: 4
Comment: The staff excellent,good job

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Name: J** K**
Date: 2017-05-31 07:08:27
Rating: 4
Comment: Moving rental car

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Name: J** K**
Date: 2017-04-18 02:35:53
Rating: 4
Comment: It is conveniently located and there are part-time workers nearby, making it easy to move lightly.

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Name: S** K**
Date: 2017-04-02 01:51:23
Rating: 1
Comment: Questionable charges. Drove 10 miles round trip from UHaul to new place and back. 19-foot Truck gets 10 miles per gallon according to UHaul rep. So, why do they charge me for 2.8 gallons of gas usage? I asked to be charged for only 1 gallon that I did not refill that I used. Orlin that had a badge with Owner actually could not handle it because she apparently is only a lonely peon. Contacted Luis Serrano by email and text. Gave me the run-around (aka getting played). On Saturday, he assured hed take care of it on Monday when he returned to work. On Monday night, I contacted him again... he said he could not do the correction because UHaul had a power outage. Im sure hes very good at this as it seems its the same technique he uses to rotate girls for different days of the week. Not bothering contacting him over the correction again, but worth writing a 1 star review. Fair trade.

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Name: S**
Date: 2017-03-14 14:47:38
Rating: 5
Comment: Nice people. Good service.

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Name: g**** h****
Date: 2017-01-02 20:20:19
Rating: 5
Comment: Kindness

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Name: M***** G*****
Date: 2016-12-31 23:36:48
Rating: 1
Comment: Only two people working and one of them didnt even know how to use the system to charge people

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Name: N* P*****
Date: 2016-11-24 18:02:20
Rating: 5
Comment: The receptionist is awesome. All employees are friendly

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Name: b**** y******
Date: 2016-10-20 07:13:34
Rating: 1
Comment: The receptionist was so disrespectful and unhelpful. The recipe was not clear and over calculated at the end. They didnt let you to park your vehicle inside the parking and there was no parking spot available in neighborhoods!!! Every place no parking allowed, 1 or 2 hour parking lot in near bog market. I was told by one parson car return at night is due to availability and the rude lady said we are full for tonight!!! Later at night around 12 i came back and saw the parking was empty but two u-haul cars had block entrance and exit by purpose and few cars was parked without any discipline in one of entrance. So disappointed 😔I will attach pics too

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Name: L*** V*****
Date: 2016-09-29 18:49:27
Rating: 5
Comment: It is a very well attended place and its staff is very pleasant, smiling and polite.

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Name: c*********
Date: 2016-09-16 17:40:15
Rating: 3
Comment: Got a broken truck

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Name: A**** C
Date: 2016-07-21 01:47:53
Rating: 1
Comment: Ridiculous...I show up to buy some boxes..just boxes at 6:41. Doors are locked! Gentleman outside tells me they close doors at 6:40 because they have to lock up the doors and close out register. Umm no, you need to say that you close at 6:30 if you want to do that. I know where my business/money will not be going to.

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Name: C******* K*********
Date: 2016-04-12 12:01:11
Rating: 5
Comment: Reliable, problem solvers. My go to place to rent U-haul truck. Staff are friendly and knowledgeable. Manager is patient and a problem solver. I would recommend to my family and friends. Great crew.

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Name: L***** F******
Date: 2015-09-20 22:26:22
Rating: 5
Comment: Great place to Rent. Everyone is nice here. exceptionally Darlin, Randy, Joe, and Michael. I rent here a lot. There are 4 Uhaul rentals near me but I always make sure that I rent at this location because they take care of my needs. Keep up the good work, Thank you Uhaul

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Name: E********
Date: 2015-06-06 17:51:03
Rating: 1
Comment: No type of customer service

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Name: A**** C*****
Date: 2015-04-29 19:21:12
Rating: 5
Comment: I have never had better customer service from a rental place. Izzy and Tracy exceeded the wow factor. I hope they are appreciated by there company. Good job ladies. And thank you again for everything.

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Name: D**** K********
Date: 2015-03-09 15:20:59
Rating: 5
Comment: They had my truck that I ordered the day of, and allowed me to have it for a long time too! Lots of options, friendly people.

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Name: C**** C*******
Date: 2014-10-13 15:57:13
Rating: 5
Comment: 1st time using Uhaul, everyone was cool there-especially Isabel/Izzy !! Any problems I had were resolved with knowledge, care & concern. I do recommend -due to overall good customer service.

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Name: T***** W******
Date: 2014-07-02 04:30:39
Rating: 1
Comment: Dont go to this place, its terrible, theres a very good chance that youll regret going there. Went here twice because its close, but never again.1. They take forever to deal with customers. Expect to wait 30 minutes, at least. They are very, very unorganized.2. First time I went there, they sneaked in an extra $20 service fee that I didnt notice until later when I looked at my receipt.3. Second time I went there, we bought the complete liability protection for $14.99, and happened to ding the rooftop by a tree overhang, but they said that wasnt covered by our liability protection and charged us an extra $90. And it took about 2 hours.4. Theres no returning the trucks after 6 p.m., after which you get charged for an extra day.