U-Haul of Stockton

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Name: J*** P*****
Date: 2023-10-18 01:08:11
Rating: 1
Comment: Had to wait 1 hour after I checked in due to no metal furniture dollies were kept at this location (even though they were listed on the website and I had them reserved). This forced me to buy two wood Dollies for $40.00. Drove 15 foot truck for about 25 miles and needed to purchase 6 gallons of gas to return fuel gauge to original position. Worst rental experience I have ever had with U-Haul.

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Name: J*** B*******
Date: 2023-08-24 00:04:08
Rating: 4
Comment: Nice friendly people usually have what you need

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Name: A***** R****
Date: 2023-08-12 21:20:56
Rating: 5
Comment: Its small, but the line was short and the truck was clean. What more. Could you ask for?

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Name: D****** O***
Date: 2023-07-30 22:39:10
Rating: 5
Comment: THEY SAVED THE DAY AND THE CUSTOMER SERVICE GIRL DESERVES A PROMOTION!!! HIGHLY RECOMMEND THIS PLACE!!!

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Name: R****** M*******
Date: 2023-07-01 14:39:04
Rating: 5
Comment: They woman/ worker there made my experience easy. I was in and out

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Name: j*** a******
Date: 2023-03-23 21:25:35
Rating: 5
Comment: Goat

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Name: M***** C*************
Date: 2022-10-23 14:55:19
Rating: 5
Comment: Love it.

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Name: C**** H
Date: 2022-10-15 17:01:31
Rating: 1
Comment: I spoke with their pro hitch installer on a Monday and made an appointment with him at 9am that Saturday to install a hitch. I showed up on time, but he did not. I was told he would not be in until 11am. Horrible service, scheduling and a complete waste of my time. Beware if you choose to do business at this location, they do not value your time as a customer.

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Name: M*** S***
Date: 2022-10-09 00:48:43
Rating: 1
Comment: If I could give it zero stars I would they have horrible service and are very rude especially that white guy and on top of that they overcharged and they put insurance for me even though I told them I don’t need it and I have my own but he still charged me for it never coming back

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Name: P**** S***
Date: 2022-07-31 03:29:20
Rating: 1
Comment: I used to always go to this U-Haul to buy supplies…and spent good money there in the past but I will stop as of today. I parked my SUV in the equipment return lane (as I always have in the past) to pickup a bundle of boxes. I had surgery on my Achilles and walking the extra distances agitates my heel and knee. A worker immediately tells me, “You can’t park there.” No hello…no excuse me…just you can’t park there. Tried to explain I just want to get a bundle of boxes and leave and also tell about my injury but wasn’t given the chance to explain. There was no one there. No lines. No one returning equipment. No one. But to be peaceful, I parked my car in the area he wanted me to park. I then went inside and was met by the manager who had a very facetious tone when speaking to me after I mentioned what happened outside. I really was over it but could tell she was ready to defend the “don’t park in the return lane” rule even after I moved my car and…did I mention no one was there?!She asked me do I want my receipt and I jokingly said, “Yeah I better get it cause the vibe I’m getting around here, who knows what will happen?” The manager took what I said to heart and started giving me even more attitude. It was pretty surprising because I used to have a pleasant experience there but they lost several customers today because my family will stop going there as well after they hear this story. I suggest sharpening up on the customer service skills and politeness. It helps tremendously in business.

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Name: G****** H******
Date: 2021-07-25 02:57:05
Rating: 4
Comment: Prompt and friendly.

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Name: A****** P****
Date: 2021-05-10 19:29:44
Rating: 1
Comment: Horrible workers he discriminated me

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Name: R****** C*****
Date: 2021-04-17 18:25:09
Rating: 1
Comment: Propane machine down dont bother going here waste of time.

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Name: E** k*****
Date: 2020-11-28 20:15:43
Rating: 1
Comment: This place is terrible. I made a reservation for a truck a week in advance. They called me 12 hours before I was supposed to pick up the truck telling me they couldn’t fulfill my reservation. Completely unprofessional. I really hope the owner cleans house and gets a new staff member for every position. I’m begging you please don’t spend your money here because these people really don’t deserve any type of profit.

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Name: H**** M
Date: 2020-07-08 18:58:08
Rating: 5
Comment: Alex Ibarra Manger, very professional, went in with a problem, no excuses figured out solutions.

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Name: R****** M*******
Date: 2020-02-24 00:18:55
Rating: 1
Comment: Some weird stuff going at this uhaul. Paid a deposit with my prepaid Visa card. Never received a refund for my deposit. After 10 business days I called to see where it was at. Manager couldnt find it. Then told me it was under a number that I gave her. Then she says that I was paid in cash for my deposit. Why didnt you refund my card. She gives some excuse that didnt make sense. I told her I never got any cash. She says, well have to check the surveillance cameras. I get a call back being offered a rental voucher. Um no thanks, I want my money back. Now I have to drive over there to get it. Every other place refunds to the card. My advice. Make sure you get your deposit back. Even if it is just a little bit of money. They could be doing this to more people.

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Name: S******* A******
Date: 2019-06-16 01:02:57
Rating: 5
Comment: Great staff and reservations accomplished. Very resourceful truck to made my day productivity. Used my mobile app to do drop off procedures for the first time and it was done. Got receipt in email. Staff checked on me doing drop off procedures. Of course I will go there again.

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Name: J******* R
Date: 2018-12-19 21:03:43
Rating: 5
Comment: Guys were great, helpful, had what I needed same day. Really made the experience, and my day so much better. Alejandro & Ray are the best!!!

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Name: K**** K****
Date: 2018-12-06 20:57:19
Rating: 5
Comment: You can drop the truck off after hours drop the key in the box and I called the next day to let them know I dropped the keys and return the truck although the keys got stuck it was great

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Name: E****** W** L**
Date: 2018-10-24 15:56:00
Rating: 5
Comment: FCFSQuickly unloaded

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Name: M**** R***
Date: 2017-11-12 06:27:30
Rating: 2
Comment: Didnt have the cardboard boxes I needed.

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Name: B****** B*****
Date: 2017-10-25 06:08:31
Rating: 2
Comment: Rude staff

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Name: T****** L***
Date: 2017-09-28 05:15:27
Rating: 4
Comment: Polite staff in and out quickly

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Name: J******* L**
Date: 2017-09-08 03:28:36
Rating: 5
Comment: Moving made easier

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Name: D**** S********
Date: 2017-07-22 22:48:07
Rating: 1
Comment: Worst three and half hours of my life! I was quoted an hour and a half for installation of a hitch. It took 3 1/2 hours I was told they had a waiting room they did not see installer broke a testing light and had to go to the store to buy another one when he finally got done installing he couldnt get it to ring up correctly and finally just said oh Im giving you a discount for your trouble but he didnt give me a discount he just forgot to give me the hitch ball I was so frustrated I couldnt go back. The installer was obviously completely incompetent and didnt know what he was doing and Im really concerned about even using this hitched to haul anything Im afraid it may just come right out off my vehicle. Terrible customer service told me I shouldve just dropped my vehicle off I told him I live an hour away and somebody else wouldve had to come with me and drive their vehicle and waste three and half hours of their day.

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Name: M*** L******
Date: 2017-07-09 19:01:51
Rating: 1
Comment: Rude. Shannon hung up on me. The next lady processed to tell me where I could buy the item I needed (very sternly) and spoke over me.

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Name: R** L***
Date: 2017-06-14 15:09:40
Rating: 5
Comment: Very friendly staff. They even helped my friend push his dead car up on the trailer. Thank you!

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Name: T***** N***
Date: 2017-06-01 20:12:16
Rating: 1
Comment: Ok

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Name: S**** M*******
Date: 2017-02-23 00:41:41
Rating: 5
Comment: Great Service! Made my move a breeze

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Name: F***** R******
Date: 2017-02-21 22:46:55
Rating: 5
Comment: Called in to reserve a car dolly. Went in today no problems. Staff was friendly. I was in and out quick. The service guy hooked up my trailer, tested lights, rechecked again and I was on my way. Fast and good service. I recommend this Uhaul establishment to anyone.

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Name: C****** D****** (*********
Date: 2016-08-01 12:44:20
Rating: 4
Comment: Great customer Service

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Name: G**** S******
Date: 2016-07-31 23:09:21
Rating: 1
Comment: Horrible service. I reserved a trailer online Thursday, then went into the store on Saturday morning to get it. No one greeted me, although two people were at the counter. Apparently, it takes two people to work one register. I get the trailer, and am told that I can return it after hours, so long as its back before 24 hours has expired. Since I got the trailer at 8:55am, to me, this means return it before 8:55am Sunday morning... So, Sunday morning, we return the trailer, but the location isnt open. We dont think anything of it - until I get a call saying that my trailer is late & that it was due this morning. I call back & am unable to reach the actual location - just call centers & people answering calls at home. No one can connect me to the location, and one woman actually hung up on me. I finally get someone to send a message to the store, but of course no one replies, and no one has called me back yet. Im literally about to go back to the location & point out the trailer, but if thats necessary, Im demanding a partial refund for my gas and my time. The workers at the location should have checked their inventory 1st thing this morning, and the fact that no one has just reiterates how inept these folks are. In short - uhaul of Stockton sucks! Better to rent from somewhere else!

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Name: A*** H****
Date: 2016-06-15 03:53:56
Rating: 3
Comment: Very sketchy part of Stockton. Nice place to meet up for Craigslist deals, however.

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Name: S******* B*****
Date: 2015-08-26 17:41:34
Rating: 5
Comment: All these gentleman are Great Attendants. Awesome Service. Vehicles nice & clean. Also Propane refills available.

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Name: A****** L****
Date: 2015-07-20 19:03:34
Rating: 5
Comment: Very helpful service.

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Name: A****** G*****
Date: 2015-05-04 15:09:03
Rating: 5
Comment: Ive used in at least three times twice for a car dolly and one for the installation great service. thank you guys