U-Haul of Sunnyvale

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Name: S***** S
Date: 2024-05-26 07:47:50
Rating: 4
Comment: Had issues in the app while dropping off the van

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Name: D** T**
Date: 2024-05-19 03:13:15
Rating: 5
Comment: Nicholas, store owner was the best! Extremely knowledgeable and helpful. He answered all questions and stuff we hadnt thought of. He was easy-going, no-pressure and always nice to work with. Totally recommend U-Haul of Sunnyvale to everyone!

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Name: J*** A**
Date: 2024-05-14 21:12:57
Rating: 5
Comment: Well, the truck was on time and the people who helped me were very friendly.

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Name: S**** D********
Date: 2024-05-12 02:12:19
Rating: 1
Comment: Just rude. And if you are closed, put up a sign. Or at least be humble to the customers. You will not get be getting any new businesses this way.

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Name: D**** A
Date: 2024-05-09 22:31:24
Rating: 5
Comment: Good service booked and rented dolly without problem

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Name: J****** B********
Date: 2024-05-08 03:09:56
Rating: 4
Comment: I had a truck to move with

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Name: E*** L****
Date: 2024-04-15 21:00:21
Rating: 1
Comment: The location opened late and they tried to deny my rental return 30 minutes before they closed because they “turn off the systems early”. Either you close at the time you guys say or just make the official closing time earlier.

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Name: m** s***
Date: 2024-04-10 18:30:26
Rating: 5
Comment: Cloer to the home and convinient, good prices.

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Name: T**** L******
Date: 2024-03-25 20:02:45
Rating: 5
Comment: At a different location, I was incorrectly charged an extra rental period, but I was here yesterday morning and a guy fixed it for me. I am a happy customer.

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Name: S****** A****
Date: 2024-03-04 21:35:36
Rating: 5
Comment: Had a Great experience with staff and vehicle all good Manager Lady is very helpful thanks!!

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Name: D*** Z*****
Date: 2024-02-27 00:34:31
Rating: 5
Comment: Great local place to pick up your moving supplies and theyre cheaper than the local big box stores. Ive also rented equipment here and theyre great. Equipment is in good condition and the staff is very helpful.

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Name: J*** E
Date: 2024-02-24 02:15:31
Rating: 1
Comment: Return process after hours is horrible...Seems to be designed by 5 year old kid

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Name: s*********** r**** p*********
Date: 2024-02-07 18:41:38
Rating: 5
Comment: Was quick and easy

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Name: A******** S*******
Date: 2024-01-26 23:44:50
Rating: 2
Comment: Friendly but understaffed. Always long waits

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Name: M***** M*****
Date: 2024-01-03 10:55:24
Rating: 4
Comment: This place has out of hours uhaul return provisions

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Name: T** F*** L**** (********
Date: 2023-12-20 09:25:39
Rating: 1
Comment: Rented a uhaul truck and preorder a trolly which they didnt have when I picked up the truck. Moreover they added 65 extra miles to my

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Name: B**** K*****
Date: 2023-12-16 19:35:46
Rating: 1
Comment: Stubborn and rude staff

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Name: J*** M******
Date: 2023-11-27 23:53:28
Rating: 5
Comment: Easy to take over and to return

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Name: A*** W****
Date: 2023-11-19 05:42:12
Rating: 4
Comment: Got a van quickly. Booking and return service was hassle free. Highly recommend it.

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Name: D**** M*******
Date: 2023-11-17 18:29:48
Rating: 5
Comment: Nice staff, grab and go! Reasonal price

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Name: K** N*****
Date: 2023-11-17 00:24:43
Rating: 2
Comment: Rep was excellent. rear passenger tire was leaking air. Air was added prior to departure, but 3 hours later, it lost air again.

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Name: M****** H******
Date: 2023-11-15 21:30:23
Rating: 5
Comment: Easy to rent and return.

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Name: K***** S******
Date: 2023-11-08 19:16:41
Rating: 5
Comment: I was originally planning to drive a big U-Haul to/from a distant location because I couldnt find a one-way rental - thankfully the guy behind the counter saved me a couple hundred dollars and (more importantly) a full day of time, by calling into the main service line and finding exactly what I was looking for at a different U-Haul location. Really grateful that someone took it on themself to find us the best rental and price, without us even asking.

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Name: P***** G
Date: 2023-11-01 18:34:44
Rating: 1
Comment: They are either con artists or drunken sailors…These people put extra 100 miles on my 111 mile journey…somebody on the front end did the error and now ‘they cant take my word for it’ despite them knowing the estimate and where I was driving ahead.

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Name: R**** C*****
Date: 2023-09-29 10:42:35
Rating: 5
Comment: Went there and it was very good fast and courteous and gave you all the information you needed and they where able to take care of you with no problem staff very respectful towards you and made sure you had everything you needed in order for you to accomplish what you needed to accomplish for that day you left there confident and with no worries at all wonderful place for sure would recommend it to you.

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Name: B*** A*****
Date: 2023-09-21 03:03:03
Rating: 5
Comment: Went here to buy moving supplies; their selection is great: basically everything on U-Hauls website is in stock here. Good prices for boxes too.

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Name: J******** P******
Date: 2023-09-11 18:39:41
Rating: 5
Comment: The u-haul office was more friendly and the process is smooth too.

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Name: A***** B****
Date: 2023-09-02 17:36:20
Rating: 3
Comment: Reserve some time to be here, even if you just dropping keys, it easily might took 30 mins

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Name: S*** C****
Date: 2023-08-23 01:02:08
Rating: 1
Comment: It took almost an hour for an agent to help return the trailer. Even worse, I was double charged for a trailer rental.

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Name: E**** G*******
Date: 2023-08-18 17:03:54
Rating: 4
Comment: Fast, easy and affordable

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Name: I** C******* L**
Date: 2023-08-03 18:05:19
Rating: 5
Comment: I scheduled a truck on online and I picked up the truck on time. They are so kind and checked everything quickly. Thanks

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Name: K**** B*****
Date: 2023-07-23 16:16:35
Rating: 1
Comment: Ordered a hitch here with a scheduled pick up date. Tried to pick it up after that date and they didn’t have the hitch I ordered or any indication they had even ordered it to that location. The staff was apologetic and ordered it in front of me to be delivered from another U-Haul location to them. I came back the day after it was supposed to be there and staff again didn’t have it or any record it was supposed to be there.

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Name: K**** A******
Date: 2023-07-21 01:52:26
Rating: 5
Comment: Lots of staff around who were very friendly and helpful. Plenty of vehicles available I was able to get what I wanted without a reservation.

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Name: N*****
Date: 2023-07-04 14:13:48
Rating: 5
Comment: Friendly staff and good prices

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Name: E**** L*******
Date: 2023-06-29 01:53:56
Rating: 5
Comment: Office service is great! Very helpful personal

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Name: J** H*****
Date: 2023-06-01 01:06:44
Rating: 5
Comment: Incredibly accommodating. Very professional.

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Name: J****** S****
Date: 2023-05-22 19:08:30
Rating: 5
Comment: This is the best place to purchase moving supplies. Prices cant be beat! Sales man was so nice, they have everything you need to move/ ship/ store your belongings.

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Name: S***** E***
Date: 2023-05-13 08:20:57
Rating: 5
Comment: Good guys at this spot. Honest and transparent about pricing of their moving kits when I asked about the difference between a moving kit vs buying boxes individually. One of the guys pointed out that another customer left some extra boxes that they welcomed me to take - and he encouraged me to use those first so that I could return the unused UHaul boxes.

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Name: K**** V**** B****
Date: 2023-05-06 00:28:20
Rating: 4
Comment: Went with a friend and they are very particular about the gas

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Name: F**** M**** C********
Date: 2023-04-21 08:00:04
Rating: 5
Comment: Excellent equipment, staff and hours. In addition, typically day laborers available. Typically energetic and skilled furniture moves with own equipment. Highly recommend.

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Name: c********** b****
Date: 2023-04-07 02:02:02
Rating: 5
Comment: My favorite U-Haul vendor. Quick, clean, cheap, easy!

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Name: E**** B****
Date: 2023-03-30 18:28:18
Rating: 1
Comment: Installed the ball joint on my hitch to the drop instead of rise position knowing I was towing in a low vehicle. They saw it and mentioned it when hooking up the trailer and said “oops, it should be fine though”. I then proceeded to a very unsafe towing situation where the trailer was dragging on the ground over bumps and I could not even pull into driveways or gas stations it was dragging so bad. I went back and they said they didn’t have time to flip it and I should come back. When I returned this time they said they were not qualified or able to flip the ball (they installed backwards). I then had to drive to a different uhaul location and wait in a line for an hour to get it flipped. Will never be using them again

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Name: l** w******
Date: 2023-03-30 04:13:03
Rating: 5
Comment: Good service, clean trucks, easy in and out

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Name: W****** V**
Date: 2023-03-19 20:52:42
Rating: 5
Comment: Truck had Mechanical Issues, Got a Replacement Free of Charge

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Name: M***** H*****
Date: 2023-03-17 01:51:56
Rating: 5
Comment: The entire process. From picking up the truck, having customer service representatives help hook up my car, and drop off.

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Name: M***** S**********
Date: 2023-03-16 22:22:12
Rating: 3
Comment: Very friendly and helpful people

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Name: R***** R***
Date: 2023-03-02 00:40:22
Rating: 1
Comment: The vans assigned to me were parked behind another van. I had to call and get a replacement van. I had to spend 20-25 mins on call to get a replacement vehicleWhile returning, due to internet loss after my payment page, I was not allowed to upload images of the vehicle. I had to stay on call for 45 mins and then get the images emailed which was updated on my order by your customer care representative

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Name: E****** N***
Date: 2023-01-13 02:03:36
Rating: 5
Comment: Very professional and accurate schedule and very helpful.

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Name: H* I***
Date: 2023-01-06 23:51:04
Rating: 5
Comment: Good people. Quick services.

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Name: V***** W***
Date: 2022-10-11 13:37:09
Rating: 5
Comment: When ever I need moving boxers, I come to this store. The cashiers are always very helpful .

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Name: u***** c******
Date: 2022-09-28 16:25:13
Rating: 5
Comment: Ordered things by mistake, manager was able to help me refund and get a bigger truck without issue

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Name: B**** J****
Date: 2022-09-08 23:54:22
Rating: 5
Comment: Good but very poorly run...lack of help

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Name: S**** B****
Date: 2022-08-24 13:50:32
Rating: 1
Comment: Really zeros stars!Hitch install… 2/5

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Name: J*** W
Date: 2022-08-21 08:16:02
Rating: 4
Comment: Nice on the phone and nice at the business.

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Name: I**** C***
Date: 2022-07-24 00:17:40
Rating: 5
Comment: Super friendly and hard-working staff

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Name: S**** R****
Date: 2022-07-06 06:26:32
Rating: 5
Comment: Outstanding! Employee named Lea, the boxes I needed didnt fit in my car and without hesitation, she offered to bring them to my house later that day! In todays world of horrible customer service, I had to post and shout about huge fantastic service! I will always remember this employee going above and beyond!!!!!

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Name: A**** H******
Date: 2022-06-23 22:43:05
Rating: 1
Comment: I wish I could give less than 1 star, the level of rudeness this place has is unimaginableI booked my appointment online and paid for the hitch install service, this was canceled twice, first cancellation reason was “I will go home early - we should reschedule”That was over the phone, second time was a disaster as I showed up for my appointment to find that the equipment is not thereWhen they said they need to reschedule and I started to politely complain (and if you know me you know that politely complain is like not even complaining at all but just raising concern about lack of communication there) I was immediately told (with a rude tone) “well we don’t have it”I asked for a refund and they were not sure if they can refund me, I didn’t get the service and they disrespected me and caused inconvenience and they are not sure if they can refund me!!??After few seconds they said yeah you should get a refund no problem, they said I should expect an emailWell, that was couple of hours ago and I didn’t get the email, there’s just no better way to describe how terrible this feels and how much trouble it caused me

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Name: H****** T******
Date: 2022-06-18 00:19:48
Rating: 5
Comment: I cannot thank enough to the staff at U-haul of Sunnyvale. They helped me load my car to the dolly. I’ve never done it and they were so helpful!! Thanks much again!!

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Name: i**** f******
Date: 2022-06-11 14:39:08
Rating: 1
Comment: Actually the worst uhaul ever.

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Name: B****** N********
Date: 2022-05-21 20:00:43
Rating: 5
Comment: Vehicle return, one way. Easy peasy!

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Name: r***** k****
Date: 2022-05-10 20:09:25
Rating: 1
Comment: Installing the hitch was the easy part, but the work was started 1hour pass my appointment. The electrical work and lying is where the 1star rating comes in. The installer had an issue connecting electrical and said he had to order a part. That took one and half weeks to arrive. When that was completed, he was to connect the wire to the hitch via with an adapter for free. Instead he laid the wire in the back in storage. When I asked why it was not attached to the hitch, the installer stated it comes this way on my car. I pointed out I have a Uhaul video of a 2013 highlander with electrical attached to the hitch. He then said he had to order the part.. I made numerous calls and text messages for follow up. He was not responding. After two weeks I drove to the Uhaul site, I met the installer. He said they don’t have the part for this hitch. I the complained to the corporate office and they refunded the cost of the electrical work. Avoid this location.

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Name: K**** B*******
Date: 2022-05-01 05:11:23
Rating: 5
Comment: Man, Cass is an absolute angel on earth! I arrived at the Sunnyvale UHaul exhausted after a long 6 hour drive from LA and I couldn’t even fathom having to drive a huge truck around town any longer. Cass was so kind. He greeted me as soon as I drive up on the lot, and when I asked him for help with checking in my rental, Cass went above and beyond to help me with unloading my vehicle from the trailer. There’s no way I would’ve felt comfortable enough to do that myself. Cass really was such a huge help and his whole friendly and patient demeanor went a long in making my trip an overall success!

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Name: S**** C*******
Date: 2022-04-09 15:33:09
Rating: 5
Comment: Great place great people very helpful

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Name: N****** B******
Date: 2022-02-22 17:11:40
Rating: 1
Comment: Buyer Beware! I ordered a hitch install for my brand new car, just out of the dealership. It was returned to me with a non-functioning park assit, a scratch on the bumper, and a chip on the rear light. I mentioned this to the manager of the store who apologized and gave me the contact of their insurance. Now the insurance wont cover the repairs, saying that liability has not been confirmed by management. I have photos shot on their parking lot right before the install, and right after the install.

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Name: D*****
Date: 2022-01-18 02:16:24
Rating: 5
Comment: Great staff, very helpful n pleasant experience.

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Name: R**** C***
Date: 2022-01-13 09:16:08
Rating: 5
Comment: Really nice guys and they have a free box program. They also take back unused items (boxes)

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Name: Y** L*
Date: 2022-01-05 22:44:50
Rating: 5
Comment: Solid services!1. The installation of hitch was quick and convenient. The commutation on the schedule / expectation was effective and efficient.2. They provided honest options on the things that I was about to purchase and provided dolly when I had to return them.

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Name: H***** L*
Date: 2021-12-06 03:16:56
Rating: 1
Comment: I refilled gas to its original level (3/8) and the staff insisted that it only reached (5/16. Because of that nonsense 1/16 gas difference on the meter which does not even have a line for that, I was charged $16 on the extra gas fee. It’s ridiculous.

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Name: G***** X*
Date: 2021-11-29 16:20:00
Rating: 1
Comment: Reserved a truck for 7am, I come here at 730 truck isnt ready no staff are in. Had to wait till 9am and of course the movers I booked through uhaul are also waiting.

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Name: M***** C****
Date: 2021-11-19 04:53:18
Rating: 5
Comment: When your given Great Service you keep going back thats what Im planning on doing.

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Name: W******
Date: 2021-10-20 04:49:04
Rating: 5
Comment: Very courteous. Didnt have the trailer we reserved, so replaced it with a truck.

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Name: P*** G********
Date: 2021-09-30 19:45:14
Rating: 1
Comment: Impossible to contact by phone. Over 60 minutes wait time. Returned trailer and they wouldnt confirm Id returned it for three days.

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Name: M***** M******
Date: 2021-09-29 20:33:20
Rating: 4
Comment: Make sure you bring it back on time with proper gas level and its all good.

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Name: C*** W*
Date: 2021-09-17 18:41:14
Rating: 1
Comment: Booked a trailer hitch installation appointment 2 months in front. Went there the appointment day and was told they didnt have part. Why couldnt they call me earlier and save me a trip? The installation said the part will arrive on next Monday and he will call me. Never did! The guy also gave me his phone # and I tried reaching him more than 10 times. Never answered the call. Eventually I had to call U-haul call center to cancel the appointment and get the refund.

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Name: S***** T*****
Date: 2021-09-14 03:12:53
Rating: 5
Comment: The crew in Sunnyvale are so unbelievably kind! Thank you for all of your help and being so understanding when I got stuck in traffic! I’ll always be back to this location for sure!

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Name: L**** C*******
Date: 2021-08-31 22:14:22
Rating: 5
Comment: They were very kind to me. Helped me without having to get out of vehicle.

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Name: C***** R
Date: 2021-06-26 01:12:52
Rating: 4
Comment: Staff fairly friendly. Back ramp on trailer slightly bent so it wont fully close on one side. Two workers forced it closed but I am not two guys. Tried to report it on form texted to me but the link was expired. Equipment otherwise in good shape

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Name: R****** M******
Date: 2021-06-25 03:51:57
Rating: 4
Comment: The after hours drop is great, the app. is a bit tricky, but it allows you more flexibility.

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Name: A*** Z*****
Date: 2021-06-17 01:27:24
Rating: 5
Comment: Great location, lots of trucks and supplies!

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Name: G** ***
Date: 2021-05-31 19:34:31
Rating: 1
Comment: Worst of a kind. Very rude, dishonest and greedy. They make up their own verbal policy when it comes to returning something. Go find alternatives.

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Name: B****** R*****
Date: 2021-05-07 22:21:38
Rating: 1
Comment: Scheduled a Van pickup for the afternoon. I showed up to pick it up and they informed me that I’d have to take my personal car with me or park it on a busy highway-like street. If you’re not going to offer parking while I use your vehicle, either wait until my Tesla can drive itself home, or make that clear when making the reservation so I can make other plans to get there. I’ve rented from uhaul in the past and never had this issue.

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Name: J**** C
Date: 2021-04-24 03:42:51
Rating: 1
Comment: Dont go here, go to Enterprise truck rental down the street. Youll probably save money, and the people there are really helpful and nice.

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Name: D***** B***
Date: 2021-04-20 06:49:18
Rating: 4
Comment: Needed to haul an 8ft outdoor table and 6 chairs between Cupertino and Santa Clara. This location was perfect for that. There were plenty of vehicles available when I arrived, and less than 10 minutes later I was in a van. The vehicle was clean and I had no problem completing the move.I knocked off a star since there is no parking on the premise, which means you need to have someone drop you off and pick you up, or find some parking nearby.Note - There were a couple of people at the street side entrance, offering help with the move if you need an extra pair of hands.

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Name: E****** T*****
Date: 2021-04-18 16:33:33
Rating: 1
Comment: Systems were down. Was there at 830. They didnt tell me this fact until 9am. Went to Penske.

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Name: A*** Y
Date: 2021-03-22 05:10:01
Rating: 5
Comment: Fast service. At night it is hard to figure out where is a key box.It is on the front door a small slot next to sign.My truck didnt have cruise control, but was clean, and didnt have mechanical issues.

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Name: S*** S******
Date: 2021-03-07 02:11:46
Rating: 4
Comment: They had what I needed, when I needed it without having to pre-book. Convenient enough for a 4star from me.

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Name: B K
Date: 2021-03-06 23:40:59
Rating: 1
Comment: Inaccurate information on Google Map. This location does not offer propane refill.

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Name: N***** T
Date: 2021-02-25 07:24:29
Rating: 5
Comment: Staff were very helpful when picking up truck. Such a convenient service! I really appreciate the self service if returning outside regular business hours.

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Name: v*** p*******
Date: 2021-02-18 23:43:42
Rating: 1
Comment: Worst customer service I ever came across. Two dude standing outside the store - literally saw customers going inside and yet no one shows up for help. Customers go out and have to shout for someone to show up at register.When asked questions for various boxes - guys were too busy to check on their phones but yo help customers - I mean what the flock!?No parking place for customer in the premises. How a customer is going to load 20+ huge boxes if they ask to park on the street. When this point was raised, gentleman replies with ‘it’s all about communication, if you would have mentioned that you are buying boxes, we would allow to park near store — ‘ i mean seriously ? :DI won’t recommend this place and for sure I am not going to give my business to this place. Utter disappointment!!

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Name: L*** S******
Date: 2021-02-18 03:43:14
Rating: 5
Comment: They r so nice.A+ in customer service

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Name: M******* P****
Date: 2021-02-05 17:30:21
Rating: 3
Comment: The truck I was assigned by the app was also given to other people. I had to go inside, get another truck, then get the supplies that I pre-ordered. Folks were helpful though.

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Name: C******** L**
Date: 2020-12-05 22:35:44
Rating: 5
Comment: Theyve got exactly what we were looking for as we are just about to finish our move to SF!

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Name: C*** M*******
Date: 2020-11-25 08:54:20
Rating: 5
Comment: Rented a 5x9 trailer with ramp $25, and bought a hitch kit $25. Staff was great and hooked it up for me.

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Name: Y*** Z***
Date: 2020-11-04 00:09:20
Rating: 5
Comment: The truck share 24/7 is easier than I thought. You can pick up the truck and driver away in 5 mins. I recommend you to give it a try.

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Name: K**** P*** L*
Date: 2020-10-25 22:06:43
Rating: 5
Comment: Did online reservations for a 5x9 trailer for a pickup of 9 AM for the following morning. Went in and checked in. Got hooked up and left in about 15 minutes. Friendly staff and quick service

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Name: j**** w*****
Date: 2020-09-06 01:29:48
Rating: 5
Comment: Thank you gentlemen, for making this portion of my move easy and quick.

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Name: G*** L*******
Date: 2020-08-11 00:35:35
Rating: 2
Comment: Did mobile pickup to avoid contact with people, but when I went to pickup my key there was a customer with no mask, and neither employees wearing masks. They did have a shield between them and customers, but they are handling keys and other equipment and paperwork. I politely asked the employee to put on a mask before helping me and he did not and curtly said, “I’m behind the screen.”If I hadn’t already checked in I would have gone to a different UHaul. Would not recommend.Truck was fine and had no problems with the actual driving experience.

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Name: L*** M*****
Date: 2020-08-09 21:40:09
Rating: 5
Comment: The premises are clean and well organized. I used the mobile check in process - which was a little shaky from a technical sense - and I was able to find my van easily. Every employee I interacted with was friendly and they even moved a van that was a little close to mine to give me more room without me having to ask. They were also practicing proper social distancing and mask wearing during the pandemic.Im happy to come back here a few more times this month to compete my move. They have so many vehicles in stock!

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Name: A**** T****
Date: 2020-08-01 03:13:45
Rating: 1
Comment: Worst UHaul experience. Even after having reservation for 15 they turned us away.Talked to the manager on phone and he wouldnt even listen to us saying blame the corporate office. There were several trucks there but manager was lazy to assign us one.

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Name: J** B***
Date: 2020-06-29 05:44:18
Rating: 5
Comment: Fast, well organized and set-up nicely for covid.

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Name: E*** W*******
Date: 2020-06-24 12:58:23
Rating: 2
Comment: Contactless process wasnt totally contactless. Spent $90 for 2 hours

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Name: R**** D*****
Date: 2020-06-17 15:42:03
Rating: 3
Comment: No one was wearing ppe masks, though the staff stands behind a clear plastic screen and has boxes to create distance between them and customers.Staff was very nice, but when I showed up for my appointment to get a hitch connector installed they seemed confused and said the guy was still at lunch and moved it back 30 minutes. They estimated it would then take about an hour. 2.5 hours later it was done, not a big deal but annoying.

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Name: M****** F********
Date: 2020-06-12 05:29:19
Rating: 1
Comment: Trucks are filthy, staff was rude, i will not be back! Avoid this place

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Name: D***** C******
Date: 2020-05-19 23:58:04
Rating: 1
Comment: Employees are racist and dont help people if they are a different color. Please dont do business here.

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Name: B**** V******
Date: 2020-03-10 15:19:02
Rating: 3
Comment: Always uderstaffed. Takes about an hour in line every time I come here. Probably should go elsewhere.

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Name: S**** C******
Date: 2020-01-14 01:59:20
Rating: 5
Comment: These guys are always busy but they have a lot of equipment. Give yourself extra time to pickup the gear.

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Name: D**** D***
Date: 2020-01-13 17:45:09
Rating: 5
Comment: After a little debacle with dispatch, this location was able to help me find a car hauler and get us on our way!

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Name: d**** p*****
Date: 2019-12-16 03:12:19
Rating: 1
Comment: I hate this place, we need a negative rating to accurately score these folks. If there was a competitor who offered the interstate rental option with trailers I would use them... I/we consumers have no alternative option when comes to this service. Their reservation team is a joke, no one can resolve anything or answer basic questions.

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Name: P****** J***
Date: 2019-12-09 21:54:41
Rating: 5
Comment: They have all you might need for moving.Good service but it can get crowded on the weekends

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Name: N*** G*****
Date: 2019-11-17 19:40:51
Rating: 5
Comment: Quick and easy to rent a pick-up.

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Name: J***** A*******
Date: 2019-10-22 23:27:36
Rating: 5
Comment: Fantastic service and very pleasant staff.

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Name: M*
Date: 2019-10-04 21:44:20
Rating: 1
Comment: Not helpful- the woman at the counter was snarky.

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Name: G*** R*****
Date: 2019-09-23 03:45:50
Rating: 1
Comment: Rude manager! It took so long for anyone to help me I unhooked the trailer myself and was thinking about leaving when the manager came out and said maybe three words to me the whole interaction. No thank you, no have a nice day. I wont go back to this U Haul.

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Name: M*** S******
Date: 2019-09-16 00:09:31
Rating: 3
Comment: Not set up for retail sales for boxes and moving materials, no fast track, waited an hour to buy some packing tape behind rental contract negotiations.

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Name: S**** L*
Date: 2019-08-27 07:19:08
Rating: 5
Comment: My roommate and I went to this U-haul place to to buy some moving boxes and tapes in an evening with heavy rain.We met very friendly and considerate staff at this place! We came when they were having dinner, they went out to help us load the boxes and reminded us of the opened trunk. They are always willing to help the customers and provide the best service.

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Name: V**** A******
Date: 2019-08-04 21:18:48
Rating: 2
Comment: Chose to rent a truck from the app. I still had to spend an hour in line just to get damage protection added. Utterly understaffed and inefficient.

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Name: J*** H****
Date: 2019-07-15 03:51:01
Rating: 2
Comment: Used this location for the 10 ft truck and the 20 ft truck for two moves two years apart. Both times the truck performed perfectly. As for the pick up process, 5 stars for the first move, 1 star for the second move. I showed up on a busy Saturday morning and they only had one associate working. I used the smart phone app for the automated pickup, but it required me to get my key from an associate rather than from the electronic lock box the instruction video said I would use. This meant I waited in line for 50 minutes just to be handed a key, causing me to be 40 minutes late to my move. I reserved the truck a week in advance, so you knew I was coming. Let me know if you add the lock box option, otherwise the app pickup is just as slow as waiting in line to speak to an associate.

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Name: G**** K*******
Date: 2019-07-13 01:13:30
Rating: 1
Comment: Although the majority of staff here seem competent, I was assigned to a gentleman, Daniel, who was to obtain a quote for a trailer hitch installation, and to get it installed. He had a lot of trouble navigating the computer, and was less than amiable, but it seemed he was new, in training and having a hard time so I gave him the benefit of the doubt. When the day of installation came several weeks later (and only one week to my move-out date), nothing had been ordered. It took this gentleman 40 minutes to confirm that while I waited in line. Had to go with an alternative, last minute option

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Name: J***
Date: 2019-06-22 16:12:59
Rating: 1
Comment: Showed up Saturday morning at 8:30a with a line of people out the door and only one person working the desk. Picking up a reserved truck took over an hour. I see automated kiosks in uhauls future.

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Name: H** H**
Date: 2019-06-22 16:02:35
Rating: 1
Comment: I have a reservation but still need to wait in the line for one hour to get my truck. This is ridiculous. No on-site parking, which is a pain.

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Name: J** S****
Date: 2019-06-09 06:06:54
Rating: 5
Comment: Had what I needed and the wait was short in the morning. Always have a confirmed reservation.

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Name: K S N*****
Date: 2019-05-29 13:23:18
Rating: 3
Comment: Good trucks and friendly staff. Limited customer parking options

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Name: M****** M
Date: 2019-05-12 16:36:09
Rating: 1
Comment: So slow . I am standing in line and its been like 30 min. They need to hire more employees

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Name: I**
Date: 2019-05-11 00:14:52
Rating: 1
Comment: Quite possibly the worst experience Ive ever had as a consumer. Just wanted to buy a couple of boxes, it couldnt possibly take too long, right? Wrong. So very, very wrong. Only one person was working on a Friday at 4pm, telling us he would be right back while going to set-up another customers trailer hitch, and 45 minutes and me telling myself he has to be almost done several hundred times later, he was back... and I was still second in line.

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Name: V******* D*******
Date: 2019-05-04 09:19:17
Rating: 5
Comment: Good service, friendly staff, good truck.

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Name: s****** m********
Date: 2019-04-18 05:09:15
Rating: 1
Comment: Long line. Wanted a hitch installed. They wud not do it since short staffed

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Name: p***** h******
Date: 2019-01-14 19:42:07
Rating: 3
Comment: Just one guy in the store... He fills the details of the customers on computer, takes keys, goes out to give the vehicle and returns, which takes about 10 mins per customer... though he does a good job, company should add at least one more employee here...You need to stand in the queue even if you have online reservation. I have been there twice in last 2 months and have to wait about 40-50 mins each time to get the vehicle... returns are easy.

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Name: J*** Z********
Date: 2018-12-08 17:04:31
Rating: 1
Comment: Busy Saturday morning and only 1 employee working. It took nearly 2 hours to pick up the vehicle. Poor management and staffing.

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Name: A***** M******
Date: 2018-11-09 23:09:21
Rating: 1
Comment: Impossible wait times. Theres just one poor guy Manning this place. I waited 30mins just to get a few odd boxes checked out.

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Name: G**** L******
Date: 2018-10-11 11:23:40
Rating: 3
Comment: Severely under staffed!! the wait time to pick up a vehicle is too long!!

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Name: A**** C***
Date: 2018-10-10 21:21:46
Rating: 4
Comment: Rating it above average due the staff, who were both friendly and efficient.

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Name: M*** K**********
Date: 2018-10-06 16:37:18
Rating: 1
Comment: Under staffed; especially for Saturday morning!The guy at the counter is very slow and causing all sort of delays.They need more people and faster ones

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Name: P**** L**
Date: 2018-09-30 19:56:36
Rating: 1
Comment: Only one person on staff, nice guy but people in HQ are idiots. This takes roughly one and a half hours to get the keys.

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Name: S******** K***
Date: 2018-09-27 16:19:23
Rating: 3
Comment: Nice staff.but I think they charge u more

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Name: I C
Date: 2018-09-02 19:59:34
Rating: 4
Comment: Very crowded and long line, even with reservation. Too few employees are there to help. No customer parking

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Name: E**** H
Date: 2018-08-09 03:45:36
Rating: 3
Comment: I went to return an unused mattress bag and unopened roll of tape. Be careful when buying mattress bags. They are NOT deep enough to accommodate newer, thicker mattresses. I was lucky to notice BEFORE I opened it. Was only $3.95 but,, 4 bucks is 4 bucks. Right?

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Name: A***
Date: 2018-08-03 21:13:47
Rating: 3
Comment: This place has a serious lack of manpower. Just 1 person at the counter serving customers (although there are 3 counters). Takes on average 10-15 min to serve a single person! Its very busy during moving seasons and you can expect to stand in line for hours in order to get service. I just went to buy some boxes and i had to stand in line for over an hour. Imagine that. I went multiple times and each time had to wait in line for 30 min or more

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Name: C** :
Date: 2018-07-28 16:22:59
Rating: 5
Comment: Guy at the counter was super fast and polite. Everything was awesome, perfect trailer for job and not too much paper work, everything automatically billed with my credit card in their system.

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Name: n**
Date: 2018-07-21 03:50:43
Rating: 5
Comment: The guys here are great. They are very thorough and making sure that the trailer (in my case) was up to par. As a matter of fact they went through 2 trailers, but the 3rd time was the charm.

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Name: B****** P****
Date: 2018-07-10 13:51:06
Rating: 3
Comment: As with every u haul Ive been to, the service they provide is awesome, but you end up waiting in line forever. (I tried the phone app but that ended up not working as they were looking for references to talk to and my family was not hooked to their phone... When I complained that I dont need references if I go to the counter, the agent just closed the chat on me!). When I finally got helped it was quick and easy, truck I rented was sparkling new:)

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Name: L****** K*****
Date: 2018-07-01 18:56:38
Rating: 5
Comment: Two days in a row I have watched Cass (unsure of spelling), one of the service techs here, field impatient, rude customer after imparient rude customer. The guy is a saint, he is patient and attentive no matter how many times he has to repeat the same tired lines over and over again. He was also extremely helpful in helping us figure out this double charge on our account. Thanks dude, I would have already gone postal on those customers.

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Name: �
Date: 2018-06-30 22:30:39
Rating: 1
Comment: Very rude and too long waiting, even two people left

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Name: G***** G*********
Date: 2018-05-23 05:29:10
Rating: 3
Comment: Generally a nice experience here, but occasionally they try to charge for gas even when you have filled up to where it was when you picked up the car so be careful.

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Name: A***** I
Date: 2018-05-09 17:21:28
Rating: 5
Comment: Very quiet and calm office... helpful staffs

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Name: R**** S******
Date: 2018-03-30 18:25:56
Rating: 1
Comment: Theres no place to park your car when you rent a truck; you have to park on the street. The place is staffed by people who very obviously hate their jobs.

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Name: V***** R******
Date: 2018-03-29 21:27:21
Rating: 4
Comment: Service was quick and the staff was fine. Comparatively the availability of trucks is better at this centre.

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Name: A****** T****
Date: 2018-03-07 08:13:49
Rating: 5
Comment: This place has a lot if vehicles. I booked online to avoid last minute trouble but my personal experience is just go and grab.

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Name: Z*** K***
Date: 2018-03-07 02:48:31
Rating: 5
Comment: Nice people and fast service. No parking at all unfortunately. If possible walk in rather than drive. The long haired fellow is super helpful so seek him out.

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Name: Z** M*****
Date: 2018-03-03 00:51:57
Rating: 4
Comment: Nice guy let me know they do not offer propane.

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Name: t***** t*****
Date: 2017-11-21 19:01:58
Rating: 2
Comment: No one answered the phone, gmaps lied and said this place did propane refills, then I get here and they tell me that they dont do refills.

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Name: S****** A****
Date: 2017-10-16 18:09:56
Rating: 2
Comment: All went well, but they changed the rental location 1 hr before my reservation started.I understand YOU had an issue... But I had to pay for extra miles. Doesnt look fair.

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Name: c***** r******
Date: 2017-09-27 01:30:36
Rating: 4
Comment: Booked a van online, pick up was quick. Dropped vehicle after hours and it was easy.

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Name: M*** F*****
Date: 2017-09-20 23:20:14
Rating: 4
Comment: The parking lot layout doesnt leave any room for errors. For example, some incident occurred with a guy trying to rent a large truck with a car trailer, and it was left blocking the lot for quite a while. Ended up having to spin around and get back out the entrance. But all said, it was an overall generally fine experience.

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Name: J**** K******
Date: 2017-09-08 02:07:20
Rating: 3
Comment: Really busy but clean and staff was friendly.

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Name: Z****** J******
Date: 2017-09-06 05:39:40
Rating: 4
Comment: Truck was great, pickup and drop off was easy. Price was ok but not great.

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Name: N*** D**
Date: 2017-08-27 21:37:23
Rating: 1
Comment: The staff name CASS white dude long hair. Was rude and seems in a rush he just told me to open the door and leave the keys inside and i can go. I feel uncomfortable leaving just like that i need a proof that i was billed correctly. Iong story short i got my receipt in front desk to confirm my billing statement. He need to be retrained and follow proper procedure. Bad customer service.

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Name: D**** B*****
Date: 2017-08-19 18:00:22
Rating: 1
Comment: The staff is mean and they dont care about your business. They make mistakes at reservations and do not take responsibility for it. Waste of time.

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Name: J***** M******
Date: 2017-08-16 00:17:12
Rating: 1
Comment: Dirty trucks, rude service. I was overcharged and ripped off for gas. Hate this place.

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Name: C** P****
Date: 2017-08-10 23:13:05
Rating: 1
Comment: DONT GO TO UHAUL!! One of the most frustrating experiences I have ever had. I would strongly recommend not using uhaul period. This location and there lack of customer service was only a small part of the 4 hour nightmare experience. The terrible experience was due to reservation mistakes, locations being closed at the same time my reservation was to be picked up, my rental wasnt available, had to drive to 3 different locations, bad I dont care attitudes. After all that the worst part is... you cant even call to complain and be heard. No supervisor to speak to, no returned calls. I spoke with at least a dozen customer service and traffic employees and out of all of them only one treated me well or even cared to help.

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Name: A***** M****
Date: 2017-08-05 14:58:31
Rating: 5
Comment: Outstanding Service. Quick and easy. Will use again

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Name: D***** R*****
Date: 2017-07-18 16:35:54
Rating: 3
Comment: A lot of people lined up Saturday morning

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Name: M**** S******
Date: 2017-07-17 22:21:28
Rating: 2
Comment: A necessary evil. The local staff are good people, hard working and courteous. However the corporate system is a real PITA!They wont rent local trucks for more than 24-hours. Should a move which last longer than a day, it will be difficult to plan. You gotta keep calling them to extend the contract and hope you can keep the truck you already have. Otherwise, youll need to rerun and get another one. Every. Day.Who the hell comes up with these policies? The local staff are already over worked and having to renew each truck every day just seems stupid, counterproductive and inefficient.But the fact remains there arent a whole lot of other options out there. So uhaul seems to exist in that same nether world of business with Comcast and other monopolies.

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Name: J*** �********** J**** C******
Date: 2017-07-11 01:13:55
Rating: 5
Comment: Great service, had my truck ready, and friendly, professional, and helpful staff. Also a fully stocked store to buy packing materials. Ive been here a couple times and would go back for sure.

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Name: D***** C********
Date: 2017-07-06 11:58:28
Rating: 5
Comment: Very curtious, helpful and prices to rent are within my budget. Will always rent and buy from this Sunnyvale U-Haul store.

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Name: A****** M*****
Date: 2017-06-20 18:49:54
Rating: 1
Comment: These guys are not only incompetent but cheating without any remorse. Dropped the van after hours. They charged me extra mileage. Now I can not get hold of anybody who can fix the charge.

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Name: C***** C************
Date: 2017-06-11 20:16:29
Rating: 4
Comment: Decent U-Haul place. I faced no hassle.

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Name: J* R***
Date: 2017-06-09 04:38:55
Rating: 4
Comment: Very quick service and busy if you are moving around summer or end of the year. expect the wait

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Name: J** K*****
Date: 2017-06-08 14:05:45
Rating: 2
Comment: Waited in line for 10min just to buy a plastic mattress cover!

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Name: H**** E
Date: 2017-04-29 16:39:58
Rating: 1
Comment: I called Uhaul and made a reservation. I went to pick it up at the agreed time but it wasnt showing up on their system. They had no trucks and their customer service had made a mistake. Then I was met with a blank face to a reasonable complaint.

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Name: P******** g***
Date: 2017-04-28 00:11:40
Rating: 1
Comment: Poor customer service attitude staff 😡

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Name: R** B*****
Date: 2017-04-20 18:39:18
Rating: 4
Comment: Very accommodating, and usually has size truck I need, to get the job done.

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Name: R******** S****
Date: 2017-04-17 05:29:47
Rating: 5
Comment: Very helpful staff. Good services

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Name: J**** V****
Date: 2017-04-02 18:18:06
Rating: 5
Comment: Parking was sketchy on this part of El Camino. Only go here when I cant get a truck at my usual Mountain View location. Its otherwise the usual U-Haul experience, so no complaints about their trucks or service.

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Name: F**** K*****
Date: 2017-03-06 19:37:05
Rating: 3
Comment: No issues this time. The staff at this location tend to be a bit better.

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Name: A**** & P***** P*****
Date: 2017-02-26 13:52:30
Rating: 5
Comment: Very friendly staff. Very reasonably priced services and easy to get and return truck and trailer. We have been using their services more than 12 years now.

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Name: b***** s**
Date: 2017-01-30 00:53:48
Rating: 1
Comment: I have checked in online but waited 50 minutes here to get the truck! I will give zero stars if I can.

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Name: v***** v****** r****
Date: 2017-01-02 07:57:48
Rating: 5
Comment: Very good place always available and good service

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Name: L**
Date: 2016-11-25 21:01:07
Rating: 1
Comment: Upon returning rental vehicle, I was two hours late, which I called and let them know i was going to be late, they said no problem, when I returned the vehicle, I was told I eas going to be charged snother whole additional day. But when I received my receipt, the cost breakdown read something completely different than what I was shown the day begore when I picked ip the rental. $19.95 / day rental fee with miliage at $1.09 /mile was what I signed up for. $75.00 / day with $.59 / mile, enviromental fees, taxes, gas, is what I ended up paying for. Two days rental fee should have been $39.90, not $75 for one day. The manager said i would be vharged an additional day for being two hours late upon returning vehicle. He never ssid that when I called to let them know I was going to be late. And then, he did not even charge me for the two days, he charged me for 1 day at an inflated price. I dhould have been able to keep the vehicle another day if I was payjng for an additional day. I dont understsnd where or why I was charged $75 for one day with gas and tax and other charges. I ended up shelling out $100 for a one day rental that was $19.95 per day, for an in town move. Bad communication on the managers part, he dosent care about customers, and it shows. Ripoff!

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Name: M***** N*****
Date: 2016-11-14 14:15:41
Rating: 5
Comment: Great prices for renting trucks and moving tools

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Name: V***** P*****
Date: 2016-10-15 18:00:43
Rating: 1
Comment: Reserved for 11 AM, waiting in line to get the vehicle. Terrible service, unfriendly and rude staff.

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Name: F*** M**
Date: 2016-09-03 08:00:54
Rating: 5
Comment: Very easy to get truck. Very quick and cheap. It was my first experience with driving trucks. Everything cool. Thanks guys.

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Name: W*** T***
Date: 2016-08-26 07:52:19
Rating: 5
Comment: Friendly staff. It was quick and easy to get the uhaul truck.

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Name: A****** M****
Date: 2016-08-22 21:23:51
Rating: 4
Comment: Nice place for renting trucks for moving. Also provide free boxes

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Name: A****** J******
Date: 2016-07-27 19:41:13
Rating: 1
Comment: Horrible customer service. Super slow.

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Name: J** S******
Date: 2016-07-11 23:03:00
Rating: 1
Comment: I called to retrieve a price quote on temporary trailer brake lights and when I spoke with someone there he was checking on the pricing and just hung up on me. When I called back I got a women in Arizona (why I get a random location when trying to reach Sunnyvale is beyond me) who could or would not connect me with the Sunnyvale location for an unknown reason. Also the Arizona women took my name and phone number to have the Sunnyvale location call me back...no call back. U-haul should close this location. Its an embarrassment to their company. Ive dealt with U-haul many times and never dealt with anything like this before. I highly recommend using any other location.

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Name: P****** D***
Date: 2016-07-10 03:48:25
Rating: 3
Comment: U-Haul in the Bay Area are always busy, and dont have great customer service to be honest. There are not awful, but expect to spend some time even if you have a reservation in advance.

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Name: M***** G********
Date: 2016-07-02 17:36:00
Rating: 1
Comment: It has the worst customer service they dont have parts in stock even when teir system says they have it and the store manager its totally dummm its stupid

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Name: A*
Date: 2016-06-05 16:12:39
Rating: 4
Comment: Nice easy process. Book online - Set a time - Go pickup !!

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Name: V*** C****
Date: 2015-12-31 18:08:06
Rating: 4
Comment: Ive been to several U-Hauls and this place is not so bad compared to others. My only complaint is there is not enough staff, just one guy working during my visit. This place has a good stock of rentals.

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Name: X* Z
Date: 2015-10-30 20:29:32
Rating: 1
Comment: Worst services ever. The employee is ok, but always only one people here serving 6 or more.Uhaul company please dont be this misery. Be a big company. Be like it.

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Name: H***** Y*********
Date: 2015-09-13 00:09:14
Rating: 1
Comment: Service is worst. When you come for return you need to wait in long queues

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Name: S**** W******
Date: 2015-09-10 04:07:58
Rating: 5
Comment: Im surprised by the negative reviews, we had great service and this UHaul location was far better stocked than any of the other 3 locations we have visited nearby in San Jose.

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Name: S**** S******
Date: 2015-06-28 18:25:41
Rating: 1
Comment: They only schedule 1 worker to do everything, yet let everyone reserve their truck for the same time. The line gets ridiculously long and doesnt move even though the 1 worker is doing their best be ready to wait in line for 2 hours after ur scheduled pickup time

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Name: C**** P****
Date: 2015-05-29 17:08:56
Rating: 1
Comment: Terrible service! Only 1 person working with a long line that took over an hour...just how I wanted to spend the morning that Im moving

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Name: A*** D*****
Date: 2013-09-18 16:56:23
Rating: 1
Comment: This place is TERRIBLE. I made an appointment to have a wiring harness put on my car. When I got there I learned tat the guy who did the harnessing wasnt scheduled to come in for two days later!!! No call, no nothing. And the guy in store is RUDE and STUPID as well. Id be surprised if he can tie his own shoes.

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Name: D** C**
Date: 2011-08-20 23:56:28
Rating: 1
Comment: One staff on a Saturday 5pm. 1 hour to process 6 people is too slow.