U-Haul of Torrance

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Name: B**** S********
Date: 2024-04-16 22:19:18
Rating: 5
Comment: Quick service. Friendly.

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Name: F*** T********
Date: 2024-04-15 15:40:44
Rating: 1
Comment: Horrible horrible horrible experience. They called 15 minutes before my reservation to tell me it would be an additional hour and a half till the truck was ready. Then they changed the location to Torrance, then on the way there called and changed it to Long Beach and then changed it once more to a DIFFERENT torrance location. Beyond disappointed. Will never be using Uhaul again and discouraging my friends from it as well.

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Name: B****** R***
Date: 2024-04-06 15:36:05
Rating: 5
Comment: Customer service was great. The truck was clean. I love the tool that helps you know exactly how many gallons of gas to add back.

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Name: M**** M****
Date: 2024-03-27 21:03:39
Rating: 5
Comment: New Ford van

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Name: G******** S*******
Date: 2024-03-18 18:18:11
Rating: 5
Comment: Awesome and Excellent

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Name: J**** G****
Date: 2024-03-12 03:36:16
Rating: 2
Comment: We had a horrible experience with the 15 foot truck we rented. The trailer door on our last run got messed up as we were about to close it after filling it up entirely. The steel wires on the truck to help the door coil up got tangled, I had to call for assistance which took over 2 hours. I had to call off of work because I had a loaded truck with no way of closing and locking it. The guy came and had no way of fixing it besides cutting the wires so the door so it would shut. Which ment I had to have someone holding this 300+ pound steel door open while we unloaded this fully loaded truck. When we returned the truck the employee did take a day off of our rental agreement, but with this sort of problem a full refund is what should of been offered.

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Name: M*** H****
Date: 2024-03-03 16:20:24
Rating: 5
Comment: The person that checked me out was very friendly and helpful. The truck was clean and the store was very well stocked with all the moving materials that I needed. I would definitely rent from this location again.

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Name: C**** C
Date: 2024-02-24 20:52:31
Rating: 5
Comment: Five star all the way

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Name: J** H*
Date: 2024-02-16 18:19:48
Rating: 5
Comment: Very good!

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Name: E H*****
Date: 2024-02-10 23:55:15
Rating: 5
Comment: It was fast and simple, from pricing to pick up and return. Staff was friendly and very helpful.

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Name: C******** P****
Date: 2024-01-23 04:29:16
Rating: 5
Comment: Very kind and helpful staff . Super friendly

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Name: j** f********
Date: 2023-12-18 14:10:39
Rating: 5
Comment: The service I recived from the Torrance store was excepetional.

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Name: H***** D
Date: 2023-11-27 04:24:42
Rating: 5
Comment: Ive rented multiple trailers from this u-haul this year. They are friendly, efficient and do a great job!

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Name: T** W** (*** W***
Date: 2023-11-26 19:48:30
Rating: 3
Comment: Giving 3 just because the knowledge of propane tanks, refill up, and safety questions were very poor or limited. Basically IDK to everything but they indeed sell propane by the gallon. If you have a tank exchange I recommend going to the swap station at most grocery and gas stations. The liability of error goes off you and on the exchange company. Most u-haul employees and store managers know a large amount of informative safety and tank differences but I saw little being expressed here. Almost as if heres your tank, and IDK to do you think its safe and should I do anything to check? Doesnt the pump have a pressure meter? IDKFriendly Staff and Clean Bathrooms

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Name: S****** A*****
Date: 2023-10-19 23:12:25
Rating: 1
Comment: Rudest people. I am a regular customer of uhal. Do not rent from this location. Nasty people. They canceled my reservation night before our move because someone extended. Not even a apology, not once. Garbage service.

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Name: J******* P*************
Date: 2023-10-14 18:58:24
Rating: 5
Comment: The customer service here was amazing! We rented a trailer that ended up not fitting our furniture and they were able to replace for us with a small extra fee. They are all super nice and I cannot recommend this place enough!

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Name: J**** P***
Date: 2023-09-22 20:06:05
Rating: 4
Comment: Had an unusual stare down by one of the workers as they were pointing blame of the new scratch in the bumper NXT to existing scratches that appeared to be painted already... as it was probably scratched on our loan, but thats why we paid for the extra insurance.... not to mention almost $1700.00 for the 2 weeks....Why do we keep renting these p/u trucks

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Name: E**** W*******
Date: 2023-07-31 06:57:41
Rating: 2
Comment: Horrible return situationWhy do have customers have to return after hours vehicle with app. The process is way too long! Drop box return requires you to download app to avoid $20 return fee !

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Name: N***** E*****
Date: 2023-07-06 19:29:19
Rating: 1
Comment: Horrible experience just trying to enter this place! Door sign says dont enter and Manager telling me to enter when his own employee telling me not too. No one is coordinating the parking and cars are blocking areas of emergency. Poor service.

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Name: N S***
Date: 2023-06-08 03:39:08
Rating: 1
Comment: Terrible!!! They called us to cancel our truck just 1 week before our moving to other state even though we ordered it 3 months before. They just excused that their cancellation was due to the highly demanded.

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Name: J**** B****
Date: 2023-06-02 20:23:11
Rating: 5
Comment: I recently used U-Haul for a cross-country move and I couldnt have been happier with the experience. The truck was clean and well-maintained, and the staff at the pick-up location was helpful and informative. When I needed to make a change to my reservation, the customer service team was easy to reach and extremely helpful. Overall, I would highly recommend U-Haul to anyone in need of a reliable and affordable rental truck.

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Name: R***
Date: 2023-05-20 22:48:11
Rating: 5
Comment: Located at PCH and Hawthorne. Very friendly staff. We use them for truck rentals and also to fill our propane tanks. Francisco went above and beyond!

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Name: P*** G******
Date: 2023-03-17 04:05:13
Rating: 5
Comment: Friendly and helpful. Got a trailer hitch and wiring installed. Then rented a trailer.

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Name: S** H*****
Date: 2023-03-14 01:56:20
Rating: 5
Comment: I bought packing supplies and the cashier was very helpful. She also helped me carry to and load my car.

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Name: K**** C********
Date: 2022-11-06 20:56:09
Rating: 5
Comment: I have purchased boxes and moving supplies here a few times and also returned a U-Haul truck. They are friendly and helpful. They helped me carry boxes out to my truck and find what I was looking for. They are also open on Sundays when many others are closed.

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Name: D***** B*****
Date: 2021-11-19 05:11:27
Rating: 5
Comment: Staff were wonderful.

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Name: C******* I*********
Date: 2021-11-01 16:51:37
Rating: 5
Comment: I have rented 3 trucks this past month, this location has been very helpful and professional friendly service each time. I had a little issue with the app when returning a truck, but that is more a corporate problem, not the staff at this location.I will be coming back today and in the future at this location for my rentals.

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Name: E***** M*******
Date: 2021-08-17 20:18:36
Rating: 5
Comment: I was scheduled to move at the end of July this year, and had made a reservation in June. 3 days before I was scheduled to pick up my equipment, I was called by a distribution center that my reservation could not be fulfilled and I would need to make other arrangements. Needless to say, I was distraught as I was boxed up and needed to be out of my apartment in 3 days!But thats where Mohammad comes in. It was about 30 minutes prior to closing, and he didnt have the equipment I needed at his U-Haul. Yet this angel on earth was able to get me set up with a 15 truck and auto trailer I needed at another center in Gardena in about 3 minutes flat. I had no issues getting through my reservation at the Gardena U-Haul. Disaster averted.He went above and beyond helping me. He was efficient, knowledgeable, and friendly. U-Haul has a great employee in this man, and I am truly grateful for his assistance.

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Name: W** K***
Date: 2021-07-14 22:23:23
Rating: 3
Comment: Conclusion: terrible management but friendly staff.I ordered a tow hitch installation. For 3 months, I never hear from them, so I called them to schedule the installation. On the date of the scheduled installation, they did’t have the parts, and they delayed the installation for another 2 weeks. On the second scheduled installation, they still didn’t have the parts. Why would they schedule for the installation when they don’t even have the parts? Bad corporate management. I tried calling the store, but it went straight to corporate, and the wait time was 61 minutes!I originally gave them 1 star, but the staff there was pretty friendly. The manager went out of his way to get me the parts, and refunded me the labor cost of the installation.

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Name: V***** U
Date: 2021-05-01 23:12:29
Rating: 1
Comment: Never answer phones. Useless.

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Name: K***** A***** (***** �********
Date: 2020-11-26 07:35:10
Rating: 3
Comment: The place not organized service very slow

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Name: S*** G*******
Date: 2020-08-19 18:30:01
Rating: 1
Comment: Been trying to call all uhauls around Torrance none of their phone numbers work

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Name: J I*
Date: 2020-08-12 19:42:21
Rating: 5
Comment: Overall, this U-Haul location is awesome. We have used this U-Haul to install 3 hitches over the years. The service is great, the price is very reasonable, and you cant beat the lifetime warranty. Yesterday, they installed a hitch on our minivan. It turns out we ordered the wrong hitch and they went above and beyond to help us resolve the issue. Manny, David, Francisco, and the manager on duty all did a great job. They were nice and professional, and they have earned our business for life.

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Name: R****** A********
Date: 2020-02-26 18:21:16
Rating: 1
Comment: Online checkin doesnt work. Had to wait 25 minutes while people sneezed. It guarantees no waiting, but they lie.

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Name: C***** V*****
Date: 2020-01-24 20:19:29
Rating: 5
Comment: Great experience working with this location. Worked with David and he was very professional. Will try to rent from this uhaul in the future

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Name: D****** H*****
Date: 2019-05-11 21:56:46
Rating: 5
Comment: Never have I ever experienced such a wonderfully helpful and efficient crew.The trauma of moving, losing keys, and exhaustion was met with enthusiasm. helpfulness and encouragement.If there were more than 5 stars, I would give it too them all!!

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Name: j** b***
Date: 2019-04-01 18:36:49
Rating: 4
Comment: Your staff made a difficult day a little better, they we re courteous, professional and thorough especially Mr. Saunders.I am glad i came to this location even though i had a problem with my reservation it was handle very well. For that Im giving 4 stars. Had there not been any issues i would have gladly given 5 stars. Great job folks proud of You.Elton B

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Name: F******* J
Date: 2018-10-18 17:38:38
Rating: 5
Comment: Great staff!

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Name: C******
Date: 2018-10-11 05:02:47
Rating: 5
Comment: Fantastic service from start to finish! I needed a hitch installed on my Jetta and the entire team was so pleasant to work with. The hitch I needed wasn’t available and the day prior I spoke to a woman who told me a location in Long Beach had the item and it would probably be faster for me to go and get it myself then get it installed. I really wanted to come to this location due to the reviews of people having hitch installed on their vehicles and having a good experience.I waited to decide if I really wanted to have it done. The next day I was in the neighborhood so I decided to stop in to find out which location had the hitch for me to go and get it. Now here’s the fantastic part, instead of me having to go all the way out in Long Beach to get it David told me they would get the item for me and we could schedule it for the next day. I was so greatly for that.Day of installation I was stuck at the DMV and late for my appointment. I knew that the installation would take about 2 to 3 hours so I called to let them know I would be late and then once I realized I was going to be even later I called to postpone it. It was about 45 minutes after my original appointment that I was finically finished and I called to ask if I could still get it installed and Minnie said yes. I got there an hour after my appointment time and they did a fantastic job and were courteous throughout all my questions and I didn’t feel rushed or blamed for being late.If you’re thinking of getting a hitch installed definitely come to this location!!

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Name: K*** K****
Date: 2018-09-18 02:45:37
Rating: 1
Comment: If I could give this place zero stars I would! Horrible customer service! I’m getting ready to move into a new home and I had kept hearing from people I should go to U-haul to purchase boxes because they are very fair priced. Therefore, looked up a local U-haul store and it said they close at 7pm. I ended up leaving work and rushing to this location off of Hawthorne Blvd in the city of Torrance. As I pulled into the parking lot at 6:57pm there was an employee outside who physically motioned (literally used his hand and made the motion of “slicing his throat”) and said, “we’re closed!” Now let me remind you, I was still in my car pulling into the parking space. My boyfriend got out of the car and went up to the door where another man came and said through the glass, “we’re closed”. This gentleman refused to even slightly open the door to have a conversation, so my boyfriend replied,, “it’s not 7:00 yet.” At this time the initial man who was outside was now back inside and both these men were saying they were closed and we’re refusing to let us in. When my boyfriend said we just wanted to purchase boxes the two men continued to argue and refuse to open the door. When my boyfriend told both men we were going to write a review, one of the men looked at him and gave him a “thumbs up” as he was walking away.I myself am in the customer service industry and feel as though this was by far the worse customer service experience I have ever endured! I work for a local company and just purchased a rental from this place a couple months ago. I will no longer be giving them my business and will ensure I let everyone know in this town never to go there! These two men need to be reprimanded. I would NEVER want employees like this representing my business. I always tell me employees, “treat the business as though it was your own.” If this was their business, these two men would have welcomed the customer inside and allowed the customer to make a purchase. That purchase would have meant an extra $100- $200 in sales. However, because it’s not their business, they chose to exhibit poor customer service with a careless attitude.Future reference, if you market you close at 7pm and your doors state you close at 7pm, then you should close at 7pm, not a minute sooner!

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Name: J* C******
Date: 2018-05-16 14:18:27
Rating: 5
Comment: David was very professional and gave quick service. Friendly too. Thank you

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Name: �**
Date: 2017-11-30 06:08:47
Rating: 4
Comment: I reserved a 10 truck but the rep insisted my reservation is for 12 truck. but i was glad that the rep finally talked to his manager and gave me the 10 truck

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Name: S**** H*****
Date: 2017-11-27 22:19:29
Rating: 5
Comment: Filled a new propane tank. They purged the tank first and then filled it. Very professional service.

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Name: M***** P*****
Date: 2017-10-24 00:46:55
Rating: 5
Comment: Great selection, super friendly staff!

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Name: S****** P
Date: 2017-09-05 21:20:08
Rating: 3
Comment: Service is comparatively slow

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Name: H******** S******
Date: 2017-06-26 06:07:27
Rating: 5
Comment: Good comunication and professional.

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Name: H**** B****
Date: 2017-06-22 20:12:52
Rating: 5
Comment: Nice service

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Name: A***** M*******
Date: 2017-06-15 16:52:36
Rating: 5
Comment: Great place to get propane

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Name: B**** C***
Date: 2017-06-08 16:05:33
Rating: 4
Comment: Made an appointment to install a custom hitch on my Lexus RX-350. Price was 1/2 the cost the dealer wanted to charge. Installation went smooth and hitch looks great. We can now take our bikes with us on trips to the beach.Gave one less star because finding a parking spot was difficult, location is in a dead spot for my Verizon phone, and no customer waiting room.

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Name: D***** H******
Date: 2017-05-30 05:33:08
Rating: 2
Comment: Kind of rough check out for some moving boxes.

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Name: K**** R****
Date: 2017-05-26 19:55:08
Rating: 5
Comment: All I have had was a good experience the handful of times I used them last month. Would use them again.

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Name: J**** K
Date: 2017-05-17 12:30:54
Rating: 1
Comment: One of the worst customer experiences of my life. DO NOT get a hitch installed here. My 10AM appointment turned into me finally rolling out at 2:45 PM.Long story: I dropped my car off at 10AM for my hitch installation appointment. I did not wait at the location since I knew it would take more than the 2hrs that it is expected to. At 1PM I received a call from what I thought was the location (but turned out to be a call center). The guy called to tell me that my car should be ready. I didnt like how we was avoiding saying it was ready so I pushed back on the should phrasing. I asked again if my car IS done, and the guy on the phone said well according to the schedule it should be done I replied No, go look out back right now and tell me if it is or isnt to which he replied One moment...Yes its doneI get a ride back to the Torrance location, and of course, theres my car, hitched up, looking exceptionally not done. They had just started at around 1PM. In fact I think the call center managed to call me and confirm it was done before the location had even started with the hitch installation..At the location, I asked how long it will take, and am constantly reassured they are almost doneSo, while work was being completed, I was given the great opportunity to stand around in a parking lot for an hour and 40 minutes (since there is no customer waiting area or seating area or even shaded area).I called the store attendant a liar and told him his communication was god awful, to which he informed me that the stores dont answer the phone, but a call center. A call center that didnt have the decency to tell me they were a call center, and instead led me to believe they were on-site and able to confirm my car was ready.The location is grossly understaffed. At one point we were about 9 pissed off customers all waiting to talk to someone, many customers lamenting how ridiculous the situation was.DO NOT get a trailer hitch installed here, and if you are going to pick up a truck or trailer, its a gamble whether it might take 10 minutes or an hour.

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Name: D****** P**
Date: 2017-04-24 16:55:48
Rating: 4
Comment: This U-haul is pretty busy place in Torrance. The availability of the trailers and trucks are ample. But sometimes if the rush is too much the wait time can increase. Since I had an appointment booked a day before, i got my hitch installed on time.

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Name: P**** B*****
Date: 2017-03-16 04:40:32
Rating: 5
Comment: Very helpful!

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Name: H****** w*** B*****
Date: 2017-01-29 20:38:08
Rating: 5
Comment: Great help thank you for your hard work

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Name: B****** D* T*******
Date: 2017-01-17 20:54:03
Rating: 5
Comment: Its a well stocked uhaul center (in the olden days it was a chevron station) that supplies the full range of offerings in local and one way rentals.As with any local region, and depending you availabilityof inventory, one way rates may beer cheaper in one direction than another.Heres a cost savings tip:Dont forget to ask for extra complimentary miles if youre renting one way, they wont offer or mention it otherwise.And if youre going to be there for a while as they prepare your rental items make sure to check out Hanks Pizza across the street just to the south of the lot!

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Name: V******** G*****
Date: 2017-01-05 01:05:02
Rating: 5
Comment: Nearest to me

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Name: s***** B
Date: 2016-12-30 13:25:07
Rating: 5
Comment: Very easy and smooth

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Name: D*** D*****
Date: 2016-11-28 20:02:30
Rating: 5
Comment: Fast propane tank refills.

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Name: L*** S****
Date: 2016-09-04 10:41:59
Rating: 5
Comment: Good friendly service. Convenient location for South Torrance.

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Name: D***** C**********
Date: 2016-08-24 11:26:08
Rating: 1
Comment: Most deceitful staff, service with a smile

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Name: R******* L***
Date: 2016-07-07 22:30:18
Rating: 5
Comment: The manager David Rodriguez is excellent. There was some wait time for our truck because apparently the person who had it before us didnt return it on time. But that wasnt their fault and they went out of their way to be friendly and helpful. I definitely recommend this team! They give great service!

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Name: B*** D*******
Date: 2016-07-02 23:21:37
Rating: 3
Comment: Reserve online for truck.Get your propane tank filled here

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Name: D**** K***
Date: 2016-05-13 21:36:13
Rating: 4
Comment: Quick service!

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Name: W***** K**** (*** �*****
Date: 2016-03-22 23:02:01
Rating: 3
Comment: Average service. Sometimes they issue broken dollies, so be sure to quadruple check functionality of the equipment that you sign for.

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Name: D****** S********
Date: 2015-11-10 01:25:38
Rating: 1
Comment: I liked absolutely nothing about working with this group. Reserved a truck several days early only to find it wasnt available until the afternoon the day I needed it. Really put me in a bind.