U-Haul of West Sacramento

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Name: R**** B*****
Date: 2024-02-10 19:44:55
Rating: 5
Comment: Very good customer service

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Name: G***** V****
Date: 2023-12-21 16:08:14
Rating: 1
Comment: The representative charged us for one way without asking our preference. I had reserved same location for drop off but she changed it without telling us of the extra charges. Then when I questioned it she said it was not refundable and called HQ and told them in front of me that I reserved it that way which was not true. She gave us a truck that was stuck behind other vehicles and we couldn’t get out. She then switched it for another truck that we couldn’t even open the door to because of how close it was to the rest of the vehicles.Then the returning process was a nightmare. The instructions were to go to a location and call a phone number. When I got there and called they said they were not affiliated with Uhaul. I called customer service and they sent me to another location but it was after hours so they told me to drop it off and take pictures for my records and then to call the scheduling team in the morning to make sure they accepted the truck. I didn’t feel comfortable doing that so instead I opted to return it in the morning at the new location. Glad I did that because in the morning the new location did not want to take it because they were full. We were so upset and told the manager that we’re dropping it off there and they had to take it. She gave us attitude and took the vehicle but said that gas was not where it was supposed to be so she charged us $52 for 8 gallons. We only used 1/8 of a gallon total. They had us driving around searching for the location to drop off and had to return twice. That’s unacceptable and a unfair consumer practice that I will be reporting it to the BBB.

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Name: A***** K*****
Date: 2023-10-23 23:44:02
Rating: 1
Comment: Added an extra $67 charge out of nowhere. Apparently its an extra $1 per mile to drive a prepaid one way rental.

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Name: M G
Date: 2023-08-16 00:53:30
Rating: 5
Comment: Great customer service.I rented the 12 covered trailer.Everything went well!

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Name: C********** B*****
Date: 2023-08-14 17:45:29
Rating: 5
Comment: These guys were amazing! So helpful even though it was a sweltering day! I cant praise them enough.

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Name: d***** d
Date: 2023-06-10 03:27:59
Rating: 5
Comment: The general manager was great as well as the male employees I’ve encountered in the past

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Name: F M*
Date: 2023-05-23 16:06:06
Rating: 1
Comment: I do not recommend this U-Haul location for the following reasons:1) It is very unprofessional to have the customer walk around the yard to find their own truck when there are employees available to pull the trucks out. On top of that, to have to pull a truck from the back when there were many in the front to choose from.2) The phone number of this location which is printed on the contract and listed on the internet does not work. We were not able to get a hold of anyone to help resolve problem.Review of U-Haul customer service line:Reserved the truck with a representative named Joy. She was pleasant, clear, and made the reservation process a breeze.Called customer service to dispute fuel level since we returned after hour and couldnt get a hold of the people at the pick up location the following day (see #2). Talk to a lady named Vanessa Davis and received poor customer service. She sounded like she was not fully awake or high or annoyed. Definitely not the kind of tone you would expect at 8am in the morning. I let her know the gas tank is filled more than when we picked up and she said we should have only filled what was needed and couldnt do anything about it since I dont have proof of the before filled level. I can accept that since I am only disputing a small amount of fuel. However, I would assume there would be some empathy coming from Ms. Davis in situations like this. All I got was bad attitude. Very unprofessional.I DO NOT and WILL NOT recommend this location to anyone.

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Name: R****** B*****
Date: 2022-10-17 17:35:47
Rating: 1
Comment: Terrible customer service trying to get propane, nobody is certified except one person, every time I go in there I see new employees, what is the problem over there, you guys are not paying the staff very much

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Name: K** L**
Date: 2022-08-31 02:33:56
Rating: 1
Comment: Dont bother getting propane here if theyre about to close. The wait is pretty long and they wont help you.

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Name: M*****
Date: 2022-07-20 14:10:11
Rating: 1
Comment: They Dont pickup the phone and automatically transfer you to an online department. Once transfered any option says that the wait time is over 1 1/2 hours. Even in the morning

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Name: D I****
Date: 2022-07-01 23:37:05
Rating: 1
Comment: Reserved a truck for a corporate move. Stood in line for 40 minutes then given a dirty truck. Debris in the cab and rear. Asked for another, got an even dirtier truck than the first. Went back in and asked for it to at least be swept out and was told we are too busy to do anything about it.

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Name: J*** D**
Date: 2022-06-06 14:06:48
Rating: 5
Comment: I was helping my daughters move from Davis to Seattle, and rented a mid-sized trailer from this U-Haul place. Turned out, she had too much stuff, and I changed it to a large-size trailer. Then, I got concerned about maneuvering with this large trailer behind, so I changed it again to rent a small truck. I was lucky enough to be able to stay with this U-Haul store for what I needed, and the 2 young gentlemen, Elijah and Exavier were extremely helpful and professional in helping me navigating through this whole process, which is deeply appreciated. Go with this store, you cannot go wrong.

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Name: D**** W*****
Date: 2022-04-24 20:14:00
Rating: 1
Comment: I came here to rent a truck for 2 days. The advertised rate for the truck was $19.99/day. I didnt get the insurance. Returned it with more gas than it had when I picked it up. Since there was an existing reservation for the day I was returning it (day 2), I was only able to keep it for about 12 hours. I only used the truck in west sac with just a couple of trips. I returned the truck and while I was gone they somehow bamboozled my total up to $198.16.Scandalous!

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Name: E******** B******
Date: 2022-04-07 01:36:52
Rating: 1
Comment: Never ever go to this U-Haul. Xzavier, the guy behind the counter was extremely rude. Refused to bill the card I had in my hand for additional charges. instead billed the card on file and handed me the receipt. Even though I asked him not to. Refused to give me his managers name or business card. Refused to contact him to try and fix the mistake he made. He pointed to the door and told me to leave. There on the door I found the managers first and last name. This was no where near the kind service I received from other U-Haul employees during this move.

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Name: M*** L**
Date: 2022-03-26 03:30:09
Rating: 1
Comment: DO NOT GET PROPANE HERE! I had a brand new propane tank, never filled and the guy wouldnt fill it for me saying Uhauls tank standards are unrealistic and he doesnt want to do propane tank refills. Current refill costs are $4.81 per gallon here! Good thing he told me to get lost cause Chevron around the corner on Jefferson filled my tank for $3.69 a gallon... WOW!Ill never return here for any of my business needs.

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Name: R****
Date: 2021-10-20 02:06:09
Rating: 1
Comment: Very unprofessional service, I came here 15 mins before closing and the 2 people that worked there, male and female, (one with a white Honda and one with a grey Lexus) literally closed the door on my face. Most likely because they didn’t want to deal with a return super late. Great customer service, highly recommended 👍🏻

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Name: A***** S**********
Date: 2021-10-15 14:06:28
Rating: 1
Comment: Rented a trailer for one day, returned it earlier by an hour, somehow they forgot to put it back in the system and charged me for late return, even though guy was putting it in computer as I was there. Called them a few time, said they would fix it, couple months later still nothing fixed. Stay away from uhaul.

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Name: L**** M*****
Date: 2021-09-14 22:20:37
Rating: 5
Comment: One of the managers, Francisco, was so amazing. I had come from 4 hours away and had to get a one way rental because a different location did t erect and fix a problem he did in less than five minutes. He got me set up and on my way - he and his staff were incredibly helpful and friendly. We need more people like this! Great location.

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Name: S**** V******
Date: 2021-08-31 05:23:45
Rating: 3
Comment: I had difficulty getting a hitch properly installed and previously left a negative review. Lo and behold, suddenly, I got a text and e-mail of a good appointment time to have the hitch installed. They are not taking Covid seriously, but I did get the hitch installed at $265 total - a good price imho. Don’t go to your automated appointment until U-haul confirms they have the hitch you need - otherwise they will shamelessly fumble around to get it ordered and have you come back in a month or whenever, and you’ll be doing the calling.

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Name: J**** H****
Date: 2021-08-27 14:38:56
Rating: 1
Comment: Purchase a hitch to modify an elderly family members car. Made arrangements to pick it up on our way from Los Angeles to Oregon. Called twice to confirm yet when we got there exactly at the time were supposed to be there nobody was there they had not left it out and nobody would answer the after hours line. We had to get a hotel last minute in Sacramento and put us 12 hours behind our schedule. The owners response the next morning was no worries. As if its my fault. No apology no anything else. On the phone he told the employee who was supposed to take care of it the same thing no worries. Apparently customer service means nothing to them.

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Name: A******** M******
Date: 2021-06-01 21:41:18
Rating: 1
Comment: Dont waste your money. Rented a car trailer and messed up my truck because they didnt hook it up right. Now they wont pay for damage because I rode off the lot with the trailer. Pay the extra money for a tow truck

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Name: N*** F*****
Date: 2021-03-19 00:32:20
Rating: 1
Comment: Came over 300 miles out of the way to pick up a load share. The load was not there or avaliable because the person had not even come to fill it. After many messages, I have yet to receive a call from the manager Theresa. I would give this place zero stars if I could. Uhaul is a nightmare and this is the worst customer service experience I have ever had.

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Name: T C**
Date: 2020-11-10 16:45:42
Rating: 5
Comment: Teresa is an awesome manager. I got here right before people starting coming in to pick up trucks. She filled my propane tank, was very nice and had me in and out of there in less than 15 minutes.

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Name: C***** L****
Date: 2020-11-03 21:58:35
Rating: 1
Comment: My rental was due back on Sunday but the manager said as long as I had it back by Monday by 8 am I was ok. So I had it back by Monday at 7:30 am, and was charged for another day. Its a scam. The manager lied and I had to pay another $57 for another day.I tried to call but she refused my call. I thought she was the nicest person going but turned out to be the worse person I ever had to do business with. Please go to another location for your u haul needs. U haul is a good company but this location is not. Im sure im not the only one she has done this too. Just getting my story out there and please be aware and be careful.

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Name: S**** E***** M******
Date: 2020-05-17 19:25:42
Rating: 1
Comment: Theres a guy there his name is Michael its not his place of work first he couldnt find the key of the truck it took him forever when he found it he didnt know how to upload my drivers license he keep calling and calling waste my time in the end I had enough i drove 9 minutes away it took me 10 minutes to get the truck bad service Michael

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Name: M*** J*****
Date: 2020-04-12 21:09:34
Rating: 1
Comment: I dont understand why the only have 1 employee on weekends!

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Name: T***** M********
Date: 2020-03-25 01:31:26
Rating: 5
Comment: They have the best New manager at this Uhaul! Her name is Teresa shes the NEW GM and shes on top of that place. Best Uhaul I ever gone to. Thanks Uhaul

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Name: Y*** S**
Date: 2020-01-21 03:42:07
Rating: 3
Comment: Have to return unused uhaul boxes at uhaul centers, partner locations doesn’t work.

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Name: R*** S
Date: 2019-03-17 19:22:51
Rating: 2
Comment: Slow employees, had to repeat process for renting the truck multiple times. Would not recommend.

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Name: S***** F****
Date: 2018-08-16 23:12:55
Rating: 1
Comment: DO NOT RENT HERE. Period.They called me and I called back only to be placed on hold. When I called them to confirm my *already confirmed* reservation one more time as i left work early to pick up the van, they told me they cancelled and resold the van.Why do I have a confirmation number? Apparently thats irrelevant. Horrible experience.

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Name: J***** S******
Date: 2017-10-23 20:13:13
Rating: 5
Comment: It is a good place to start with if you are planning to move and the workers are very friendly and professional and nows how to handle things.

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Name: L*** B*****
Date: 2017-10-06 18:37:49
Rating: 2
Comment: People are nice, neighborhood is sketchy. But my biggest complaint is that they gave me a truck with 7/8 of a tank of gas and also gave me a chart with how much gas to add depending on where the gauge is at the time to bring it up to 7/8. The gauge however wont register up to 7/8 unless you start driving. So I ended up adding 2 extra gallons but it still registered less than 7/8. Thankfully I gave up and left because the gauge then moved to almost full. They do this knowing people will add just a little bit more to avoid possible charges. Dont misunderstand, the gauge does move up to just shy of 7/8 then stops until you drive. SHADY business practices! If you have to rent a uhaul anywhere INSIST ON A FULL TANK.

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Name: G****** J* C***** (******
Date: 2017-08-16 13:32:18
Rating: 5
Comment: Great knowledgeable staff. Clean facility. In and out quickly and hassle free. I highly recommend this U-HAUL facility.

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Name: F*** R******
Date: 2017-08-06 21:31:48
Rating: 5
Comment: GOOD location helpful people

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Name: F* F******
Date: 2017-08-05 07:28:23
Rating: 5
Comment: A U-Haul place, so nothing special, but everything went great, both times.

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Name: M******* R*******
Date: 2017-07-31 04:54:36
Rating: 5
Comment: The employees were awesome. Got me checked in quickly and were hilarious to boot.

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Name: C******** S******
Date: 2017-07-21 19:22:13
Rating: 1
Comment: Iv been hear twice as a moving helper and they try to get even us moving helpers to spend money or waste my time doing thing backwards they are never ready when you have a pre-order that means ready when you get ther

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Name: J******* O*******
Date: 2017-07-10 00:07:52
Rating: 3
Comment: It was a little hood but its all the location. The customer service was great very polite and attentive to our needs.

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Name: T***** N***
Date: 2017-06-23 00:46:04
Rating: 1
Comment: Ok

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Name: M**** D*****
Date: 2017-06-12 22:49:08
Rating: 4
Comment: Efficient

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Name: s******** M*****
Date: 2017-06-06 01:53:27
Rating: 5
Comment: Great customer service! From the General manager to the sale associates, everyone that works there are nice and professional! Brittain Rocks!

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Name: K**** P***
Date: 2017-06-03 22:28:02
Rating: 2
Comment: We had an appointment for a trailer hitch install at 7:00 am and were told we would be called when it was finished, but it would be no longer than 4 hours. We have called several times to check on it and they dont answer and call goes to a call center. Call center has no idea whats going on with my vehicle. No way to get a hold of them, its 6 hours later now, my husband had to leave town due to obligations and Im stuck without a car and have had no communication from the store about what is going on with my vehicle. Update: everything was installed, took 7 hours. They were very nice when I got there and said they had just been super busy. Still would be nice to at least have some communication about whats going on.

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Name: S****
Date: 2017-05-28 07:22:11
Rating: 5
Comment: Quickly got the motorcycle trailer hooked up to my car, along with the required materials needed, and I was on my way in less than 30 minutes.The employees were friendly and helpful.

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Name: D
Date: 2017-05-18 01:59:11
Rating: 1
Comment: They wasnt able to deliver my u-box twice, then I came there and they said that they dont know where is my box

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Name: J*** M*****
Date: 2017-05-04 12:19:15
Rating: 5
Comment: Great service and convenient

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Name: S**** S
Date: 2017-03-19 16:32:02
Rating: 5
Comment: Great customer service

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Name: R**** C*** W******
Date: 2017-03-12 02:18:31
Rating: 5
Comment: Had what I needed

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Name: E**** K******
Date: 2017-03-11 03:16:04
Rating: 5
Comment: We picked up a trailer at a place a bit further north and had to swap it because of potential damage. The guys here were so helpful with the swap and helped us push our non-op vehicle off one trailer and onto the other. Thanks for making our drive so much smoother!!

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Name: S****** D*******
Date: 2017-02-16 15:15:50
Rating: 1
Comment: To start off with, I want a job and I can show up whenever at the start of the day. So needless to say at 15 minutes after they should have been open there still is nobody here to open this store in West Sacramento California. Some people have schedules and when a store supposed to be open at 7 oclock that is a service center they should be open at 7 oclock not whenever. So at this point in time 1 Star is the lowest I can give them or I would have given zero if it was an option.

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Name: j************ p*****
Date: 2017-02-08 17:52:19
Rating: 3
Comment: I get my propane tank (if that is what is called) for my grill machine filled here and I get free boxes here(which is awesome). I never used them for help in moving and what not, so I dont know about their rates and stuff. Not a lot of employees there and you usually have to wait in line.Not a professional, just some guy expressing his opinion to the world.

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Name: P*** C****
Date: 2017-01-06 15:43:43
Rating: 4
Comment: Used a truck. $19.95 per day is great! Whoever the .79c per mile thing is a bit high. Other than that, good place to go when you need a vehicle in a pinch for moving something locally and you dont want to bother your family and friends to use their truck.Paul. CWest Sacramento

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Name: Y** M* S**** B** C*******
Date: 2017-01-05 16:00:33
Rating: 5
Comment: They have great customer service staff, very efficient and knowledgeable about their inventory and details of their contracts. Helped me in a very critical and important time! No hassle even when had to get a bigger truck than I had planned!

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Name: K**** A**
Date: 2016-12-12 15:14:59
Rating: 3
Comment: Kinda small uhaul place.

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Name: D**** W*****
Date: 2016-09-25 18:05:20
Rating: 5
Comment: Friendly people!

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Name: P*** E******
Date: 2016-06-17 03:51:52
Rating: 5
Comment: I commissioned these guys to remove and install a higher capacity hitch and 7 pin plug. The initial hitch was a non-fit. Mitchell persevered for a very long time, and gave it his best shot, but fitting that hitch was never going to happen. Mitchell re-installed my original hitch and the 7 pin plug. He kept me informed every step of the way; and unlike most in his situation, he never tried to BS me.He charged only for the latter which he did magnificently.

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Name: R*** A****
Date: 2016-06-16 00:11:13
Rating: 2
Comment: Usually I have a decent experience and usually rent motorcycle trailers to take my bike to the race track. Today I realized how incompetent uhaul can be. I had reserved a motorcycle trailer a week ahead of time. I showed up at my pick up time only to be told all the trailers had been sent out. What is the point of a reservation if they do not hold trailers or look at what they need ahead of time? I had to drive to another uhaul out of my way just to get the trailer I needed. After this experience I will be getting my own trailer so I dont have to deal with this kind of crap again.

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Name: A******** M******
Date: 2015-09-05 18:16:38
Rating: 2
Comment: Always a long wait and unhelpful staff, but they are the only game in town.

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Name: J* S
Date: 2015-08-31 13:52:40
Rating: 4
Comment: Rented for a recent move. Cheaper than I expected. (About $180 total including gas/mileage for 17 truck over about 85 miles, and the better insurance). They were busy but we didnt wait too long. Instructions were not explained well but we figured it out.If you return after they close, you just drop off the truck and throw the keys in a box when youre done. Not recommending this, but we took it back about two hours late because it took us longer than expected. No additional charge or penalty.Always spring for the bigger truck. Youll be glad you did - one less trip will pay for the higher rental price.

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Name: A*** D*****
Date: 2012-12-18 23:20:10
Rating: 5
Comment: I will always do all my business with this place