U-Haul Storage of Santa Barbara

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Name: R*** Z******
Date: 2021-11-20 07:27:38
Rating: 5
Comment: This uhual location is on it and very reliable. Only took a few minutes to finish my reservation and the lady at the front desk was very friendly. 10/10 would recommend them and will be using them in the future. I also got a storage unit and it’s very clean. They also have air conditioning and fresheners so the building smells wonderful

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Name: J*** S*****
Date: 2021-09-30 23:00:23
Rating: 1
Comment: Rented a truck from uhaul, upon returning at the designated area, was told it was the wrong uhaul and I had to drive somewhere else while they tried to charge me an extra $200 for it.

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Name: J*** R********
Date: 2021-09-28 13:29:37
Rating: 2
Comment: Difficult location to get to. There are NO helpful, highly visible signs to guide you in the right direction. No personnel outside to help or guide you - this was especially trying since I was from out of town & turned the wrong way onto a one way exit!

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Name: D******* R*****
Date: 2021-09-10 02:17:18
Rating: 4
Comment: Uhaul is usually good, however, this time around everything is too confusing not only that but the haul rental truck went dead and would not start and wont start now. Ill have to get yet another jump. September 9th, 2021 so in light of this, I want my money back. Please and Thank you. Signed: Ms.Dwalette Richey

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Name: A******** G****
Date: 2021-06-26 19:22:41
Rating: 4
Comment: Good security

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Name: M****** H***** (*****
Date: 2021-05-18 22:39:05
Rating: 4
Comment: Had what I needed, in and out

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Name: A**** K******
Date: 2021-01-26 06:28:45
Rating: 2
Comment: Employees robed me

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Name: J**** W********* F**
Date: 2021-01-20 09:00:25
Rating: 5
Comment: Clerk is polite & helped me as soon as I walked in the door. I purchased a box and the prices are Fantastic 😄😀

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Name: A N*****
Date: 2021-01-14 00:20:18
Rating: 5
Comment: CLEANGREATSTAFF

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Name: C**** B****
Date: 2020-12-17 21:05:46
Rating: 5
Comment: Great staff. Grounds are clean and security is excellent

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Name: Y** M***
Date: 2020-10-24 07:34:35
Rating: 5
Comment: It is a strange place. First, I was a bit uncomfortable, but when they opened the door, it was nice! I dont know why its located at such a weird place! The staff are friendly and helpful and the uhaul truck was nice and clean.

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Name: D** E***
Date: 2020-08-27 18:38:53
Rating: 5
Comment: I have been using this location to rent trucks for my business. Anytime I need something they have anticipated my question and solved the problem, without me even needing to ask. They are polite and also quick so I don’t have to spend a day there like some truck rental places. They don’t nickel and dime either, seeing the bigger picture and appreciating the business. If all U-Hauls were like this, people would move furniture for fun...

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Name: D*** R**** S*****
Date: 2019-10-14 00:07:19
Rating: 4
Comment: Very friendly and helpful staff. The units are not in very good condition - very poor lighting. Website says there is an elevator, but there is only one for storage items? (Odd)

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Name: k****
Date: 2018-09-03 00:10:02
Rating: 5
Comment: Always been great with uhaul renting. and I had an issue recently with one of the employees and i called the manager Gabby, she was so nice, understanding and accommodating

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Name: K**** T*****
Date: 2018-08-24 22:29:08
Rating: 5
Comment: Excellent! Nicole took my phone call & reserved my van in minutes. Gabrielle (Gabby) is a 5+ . If she ever ran for office, my vote is with her!!!

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Name: J**** R******
Date: 2018-08-08 02:02:54
Rating: 1
Comment: They do not help you at all, they just try to refer you from one phone to another👎🏻

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Name: A*** S******
Date: 2018-02-24 15:20:28
Rating: 1
Comment: Very bad service here he answered me he was asleep so I dont like his service

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Name: M***** P***
Date: 2017-08-01 22:07:57
Rating: 1
Comment: They cancelled our reservation the same day we were picking up the truck even we book several days before!!! They told us they had many reservations and because we were going to do low mileage, they preferred to keep the trucks for other customers.

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Name: J*** P*****
Date: 2017-06-19 20:40:46
Rating: 5
Comment: Good storage

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Name: D*
Date: 2017-05-23 11:39:43
Rating: 5
Comment: Great staff, clean storage rooms, and well-maintained trucks.Worst road Ive ever driven on though.

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Name: K**** S***
Date: 2017-05-05 23:27:45
Rating: 5
Comment: Adriana Cortez is the GM at this location and was extremely helpful to me with an issue I had with my storage unit. Her service is A++, and she went above and beyond expectations. She gave me the different options I had, and followed up with me a day later. Adriana deserves to be commended, and recognized, and even a raise. Adriana is the standard by which customer service should be measured, and I thank her.

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Name: r***** r********
Date: 2016-09-29 22:26:48
Rating: 4
Comment: Pretty good to me. Good customer service got in and out and got exactly what I wanted.

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Name: J***** V******
Date: 2016-09-05 15:08:14
Rating: 5
Comment: Stacy, her husband and the crew are the best. I have been renting there for years and they are fair, polite and will help you with any thing. They are the best Joe @ Vastola Electric

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Name: W*** S***
Date: 2016-08-12 18:23:15
Rating: 5
Comment: Best service ever. Thank you for making things go smoothly.

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Name: N***** G********
Date: 2016-07-09 21:03:05
Rating: 1
Comment: Worst customer service I have ever experienced. Stacy, the manager, is rude and does not care at all about helping her customers.I had rented a unit towards the end of May and then when I went to the facility a week later, they said they couldnt find a record of my account. Thankfully, I still had the receipt they gave me and were finally able to bring up my account.What happened was that they allegedly tried to call me (I had no missed calls and they never sent an email) because I had not moved anything into the unit yet (it had only been a week and who cares if nothing is in it, I payed for it). Due to the fact that there wasnt anything there and I didnt call them back (I seriously never got a call), they gave away my unit to someone else. They gave it away a week after I payed for it!!Luckily, there was someone moving out of another unit the next week, so I was able to use that one. However, I did not receive a discount or an apology. To add to this horrible experience, Stacy was disrespectful and aggressive throughout the process. She needs to be replaced.

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Name: J** M* Q*****
Date: 2016-03-11 04:50:16
Rating: 4
Comment: Large facility, with 24 hour security.

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Name: S** S******
Date: 2016-01-05 05:14:00
Rating: 1
Comment: I have been storing here for almost a year. I often leave messages for Stacy the manager, that take weeks to return.I chose a unit that had elevator access. However, the elevator has been broken for over 3 months now and they say they have tried to repair but they cant get the parts. I was given a discount for 1 month of $20.When I asked again about the elevator situation, I was told that it was not going to be fixed and that I cant get a discount again. The young man also said lucky to have the unit I have. (Really?) He then told me that they were going to remove the elevator from the other building.I am very upset about this since I specifically chose this place because I could put my stuff on an elevator instead of going up and down stairs. I am a middle aged woman.In addition, when I went to get some of stuff out of my unit, 3 weeks ago, all my stuff in the front of the unit was covered in saw dust. They had just repaired the floor outside my unit and mustve have cut the boards right there. Needless to say, this is not what I would want or expect.I am waiting now for 3 weeks for Stacy to return my calls. I have left multiple messages.I am looking into renting from another business in town.Follow-up: at 1:30pm today Stacy finally called me. She was defensive and said she tried calling me several times and left messages. I did not have any voice mails and only 1 missed call from last week. She kept saying shes done all she could do for me and that it wasnt enough. I responded by saying, that it seems like all you want to do for me is tell you cant do anything for me.She didnt apologize for the sawdust in my unit, for the attitude of her staff (Enrique). She is a nice person, I believe, but she does NOT know how to run a business or treat her customers.She did not even TRY to address 1 of my concerns. All she wanted to do was be defensive and make excuses. I will be moving out this week.DO NOT RENT STORAGE FROM THIS PLACE!