Unclaimed Freight Ace Hardware in Bay City
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Bay City, Bay County, Michigan, US
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Site: https://www.baycityace.com/
- Monday:8AM–5:30PM
- Tuesday:8AM–5:30PM
- Wednesday:8AM–5:30PM
- Thursday:8AM–5:30PM
- Friday:8AM–5:30PM
- Saturday:8AM–4PM
- Sunday:Closed
I’m Gen Boomer, so of course I love a local business that provides great customer service. This place is lodged in an historic building, is charming as f***. I have mostly replaced my big-box shopping habit with patronage here. Wish they were open Sundays.Any phone or in-person encounter is very courteous and helpful. In fact, Unclaimed Freight folks proffer advice and recommendations that make ya feel like family.I could not recommend them more.
Excellent parts department. Jeff and Kevin I vary good at what they do and are very knowledgeable. Very clean store. I drive an hour for the service its worth every penny. Every time I call there they always know what I need & what Im talking about. In my experience to me they are in At store. I highly recommend anyone and everyone any need of any sort to go there. Thank you unclaimed freight I greatly appreciate everything you have done for me
My husband and I can get everything we need here. From bathtub faucet washers to lawn mowers and grass seed. What a knowledgeable team in there. We bought a zero turn mower and a push mower, they are wonderful. I think it was the manager in there, that knew exactly what we needed for our faucet fix. He knew his business very well. Thanks Unclaimed Freight, well be back. Several people we know have bought many items here and were satisfied also , great place.
My son dropped of my chainsaw to have it turned up and sharpened. Its been ready for over a week according to the guy I talked to on the phone. Not only was he rude to me on the phone when I called to check on it, but had the audacity to lie to me saying he called. I can prove that he didnt call but he couldnt prove that he did. Then when I went to pick it up the other guy treated me with such disrespect that I will never recommend these guys. Apparently Ace is not the place for helpful hardware folks.
Love the staff. Always helped with respect an compassion. Saved the day when Menards sold me 3 boards n said thats all ya need for ur new door frame I wouldnt have been able to get it done correctly if those wonderful people had not walked me thru what I needed. These guys are heros to us single moms out here 💛 Thanks again!!
I like to support local businesses and have been a loyal customer to Unclained Freight Ace hardeware for decades. However I was there Wed. May 20th.and none of the employees were wearing face masks . Because they seem to have so little care for the health of their customers or employees I will NEVER return.
I have been frequenting this store for over 30 yrs now, and the few bad reviews that you have made me laugh. Sounds like some people just have a personal problem. Always very helpful and knowledgable. Last year Mike fixed that Mantis of mine that I was ready to throw out in the trash because I had spent so much over the 6 or so prior years to get it fixed, only to have it not start again the next spring. Totally blew my mind when it started right up this spring on the first pull AND continued to run the rest of the time that I was using it. I was so frustrated with that thing that I even left it out in my little greenhouse over the winter and the pretty shiny bars got rusty. I regret that now, but was just going to trash it. NEVER disappointed with this store or the service. Its a rather pleasant visit, since I have known a few of the employees for so many years now
I went in and got a window cut, after it was cut I took it home and realized they made a mistake, I told them one of the cuts were wrong and an employee helped me, next thing I know the man who cut it walks up to me asks whats wrong. I tell him he cut it wrong and he tells me that he didnt cut it wrong because he wrote down those numbers. He didnt apologize for his mistake he told me I was the one who made a mistake. I will never buy anything from this establishment again due to this employee being so rude. I didnt mind that he made a mistake, I dont like a person who blames someone else for a mistake they made.
Total reviews rating 4.6
60 Reviews for Unclaimed Freight Ace Hardware 2023:
Review №1
2022-06-11Called this Ace Hardware to ask about changing out the float device from my toilet tank to possibly a newer device to try and save water, so was connected to someone named Ramerio. He talked to me like I was stupid, was very rude and tried to talk over me every time I told him about my toilet in the bathroom. When he didnt give me the information I needed, I ended up hanging up on him. After hanging up, I realized that this employee was very rude to me as a customer. So I decided to call back and talk to the manager to tell him how I was treated. When they connected me to the manager, he said hello, this is Ramerio. So I said thank you and hung up. Wouldnt recommend going to this place if they talk to you like this when you call.
Review №2
2022-04-15Wanted a certain product and emplyee! Suggested that i go up to the counter and inquire at the desk when i was already in that department!!! Needed two products!!! Needless to say ? Why should the customer chase down another employee? More sales for Amazon? Not going out of my way for lack of service? Also when i called to talk to the manager he never even identified himself as the manager? Yup 2 strikes? Avoid the midland street ace is not the place!!!!
Review №3
2022-05-21Great service. Great selection. Great parts department. Best service department in the area. 10 star
Review №4
2022-02-26Always have good service and prices. Service center for small engines and parts are very helpful. Well be back.
Review №5
2022-05-14Love our bay city unclaimed freight hardware store.
Review №6
2022-06-15Best hardware store in town
Review №7
2021-10-20They always fix my lawn , blower, weed eater, mowers, fast and correct!! A in a quick fashion. Thank you!!! Larry
Review №8
2021-07-04I HAVE TO ADMIT IT STRAIGHT OFF !! I JUST MOVED TO THE WEST SIDE OF TOWN. WHICH MEANS, IVE BEEN GOING TO THE ACE HARDWARE THAT IS LOCATED ON THAT SIDE OF TOWN. FOR OVER 30 YEARS, IVE ONLY BEEN IN THIS ACE HARDWARE ABOUT 5 TIMES. COMPARE THAT TO NO LESS THAN 450 TIMES TO THE OTHER! I USED TO HELP MY BROTHER FLIP OLD HOUSES, SO WE MADE A TON OF RUNS TO PICK UP MATERIALS WE REQUIRED.AFTER MY VISIT HERE, I DONT SEE MYSELF CROSSING THE BRIDGES TO GET TO THE ACE HARDWARE! THESE FOLKS WERE PHENOMENAL! I HAD A BIG OL LIST OF WANTS ON THIS TRIP. I ENDED UP STARTING AT ONE SIDE OF THE HARDWARE AND WORKING MY WAY TO THE OTHER END. THE GUYS WERE EXCELLENT. IF THE GUY I WAS TALKING TO WASNT SURE OF THE ANSWER, HE GOT THE EXPERT IN THAT DEPARTMENT TO HELP ME. I MUST HAVE WENT THRU EVERY WORKER IN THE BUILDING! BUT, WHEN THE LIST WAS FINISHED, I HAD TRULY THE EXACT ITEMS FOR THE PRICE I WANTED TO PAY. THAT MEANS, I DIDNT BUY THE MOST EXPENSIVE ITEM, BUT I GOT THE ITEM THAT WOULD FILL MY NEEDS! I PARKED DIRECTLY IN FRONT OF THE BUILDING AND I LIKED THAT BECAUSE MY DOG WAS IN MY JEEP AND COULD OCCASIONALLY LOOK OUT TO CHECK ON HIM. ( DONT WORRY, I HAD THE JEEP RUNNING WITH THE AIR ON FULL BLAST FOR HIM! ). WHEN I WASNT CHECKING ON HIM, THE STORE HAD THEIR BIG FEROCIOUS ( JUST JOKING ), BEAUTIFUL GOLDEN RETRIEVER KEEPING AN EYE OUT!!I TRULY ENJOYED MY VISIT AND WONT BE TRAVELING TOO FAR FROM HOME TO MY NEW ACE HARDWARE !!!NICE DOGGY 🦴🐕
Review №9
2021-07-13So far, Ive interacted with a younger guy and an older the guy. The younger guy is nice, but the older guy wasnt the best when I went in. He seems pretty overbearing and wouldnt leave me alone when I was looking, and then bluntly told me what I already know when I did let him help. Definitely not great.The store itself is tiny, but fine.
Review №10
2020-08-26These guys were a hidden gem to me. We stopped in to get a piece of glass cut and saw everything else they have to offer. Done my last two projects using everything I got from these guys. They have a ton of inventory and just about anything you can think of. Super helpful and friendly staff as well. Great place to spend $ locally