Delivery
Yes
Underground Printing Detroit in Detroit
Categories
Location on the map
Detroit, Wayne County, Michigan, US
Service options
In-store pick-up
Yes
Comments (29)
I have worked with Underground Printing for the last couple years for our SharePoint Saturday event at Wayne State University. A big shout out to James Shepard and his willingness to go above and beyond to ensure your order is on time and looks amazing. Our shirts this year were stellar!
Per website and main phone line With Underground Printings Design Studio, its easy to Design T-Shirts (and More) Online! You can design your own shirt, or use the designer for custom apparel for your business, organization, or event, many with no minimums. I was transferred to the Detroit location and spoke with a gentleman regarding very basic information regarding their process and time. I was told they only accept orders for large business only with 1000 orders or more. The man didnt even bother asking what the demand for my business was. He automatically assumed I didnt have it! Completely condescending and quite frankly not good business. I am wondering does each location have their own guidelines or was the man purposely being deceptive. Either way will pass the news along that they are not abiding by website guidelines and will surely let others (professionals and friends) know about my experience.
Fantastic customer service, super quick turnaround on my rush order and our shirts came out perfect! Will definitely use Underground again for any company apparel.
Shirts were delivered ON the day they were promised. Was overall happy doing business with Underground. Will probably order from them again in the future.
Coordinated two orders with James. Amazing customer service, professional staff, quick turnaround, and great quality. Highly recommend!
Outstanding Service. Quick delivery. We had a ton of questions and feedback and everything was done correctly, efficiently, and at a great price point.
Quality and timely service is something that James understands. Underground Printing has a customer in RZGSON.
Great working with James! Nailed exactly what I was going for on my hat order. Highly recommended! @antefate #antefatemma
Absolutely the best! Professional, prompt, courteous and very very nice! We love them
Good job, easy to use online, and product delivered was what I expected. Definitely would use this company again.
I havent receive a call back from the printing store about the tee shirt I design online.
Great service! Easy to order. My order arrived quickly.
Remarkably responsive and helpful customer service and excellent quality at a reasonable price.
Great service, fast and efficient. easy to work with.
Fast. Reliable. Great customer service.
James has been great to work with.
Very helpful and super fast.
He was almost too fast.
I was impressed with their speed!
Total reviews rating 4.8
29 Reviews for Underground Printing Detroit 2023:
Review №1
2022-03-06I ordered a single sweat shirt from this company and the colors came out beautifully. I highly recommend ordering for them. Well worth the money.
Review №2
2021-02-27Thank you Underground Printing and specifically Evan Mitchell for helping me through every step of the ordering process for my student organization. Will be recommending them to other organizations! Shirts got to me crazy fast, too.
Review №3
2020-01-22I ordered a bunch of merchandise from this company recently and was very impressed with the quality of the items! Additionally, I had a size issue with something that had been customized. When I contacted customer service, (James), I honestly wasnt expecting that there was much they would be able to do. To my surprise, they were beyond helpful, and printed a new fleece for us! James was great to work with, and he responded very quickly and professionally. It is pretty rare to get customer service like that these days. For both the high quality of the products, and the extremely high quality of the customer service, I highly recommend this company!
Review №4
2019-09-23We were able to make great looking, custom soccer shirts. The design tools were easy to use and the Underground Printing team communicated well to ensure we had no issues. Shirts arrived on time and look great. Would definitely recommend and use the service again.Thanks,-Jim-
Review №5
2018-11-06Working with James on the phone communication between him and I was spot-on we had a few issues on the artwork approval was very good at fixing what I had on the Fly. After I approved everything I find out that the art Department change the color of the banner circling my logo to a different color which I did not catch until 3 hours after I hit the approved artwork button but after you push that button you cannot change anything. The shirts however did come out nice actually very nice but the problem is they do not match my logo. Was told I could get a small discount on my next order but I spent over $1,200 on this order and to me they are all wrong but again I clicked the approve button so I guess it is what it is. Very nice people to deal with shipping was timely again shirts do look good but they do not match my logo be very careful before you hit the approve button. If the logo would have been correct I would have given5 Stars but that attention to detail gave my company nice shirts that do not match my logo.Update. James and the Underground team has gone above and beyond to fix an entire order for my company.. THANK YOY VERY MUCH.. 5star company the whole way
Review №6
2020-02-06I placed my order through UGPs website, which of my research, was the best website for uploading my design and plotting the layout, for screen printed garments. They made it easy to order and didnt have a minimum order amount. If there were issues with the order, their sales staff were very responsive and provided excellent customer service. I would order from them again.
Review №7
2018-10-15James is very passionate and knowledgeable on the entire printing process! He was very polite and honest with me over the phone which was 100% refreshing. Would definitely do business with in the future. Honesty is hard to find these days. But these guys nailed it!
Review №8
2018-05-16Amazing experience, communication, and product. We had nothing but wonderful reviews from the participants that received a tshirt. James was in communication with us the entire time and offered the Heather shirts as a bit of a softer shirt which we were very pleased with.
Review №9
2020-02-02Cant say enough about how great this company is. Highly recommend! Not only is their process very streamlined but their communication is excellent and my apparel was outstanding! Will definitely re-order.
Review №10
2018-08-20James Shepard with Underground Printing was very responsive and helpful with initiating and completing the t-shirts we needed for our family road trip. The t-shirts were of very good quality and the printed design turned out great! We drew attention from a lot of people while we were walking around Mackinac Island!