Delivery
Yes
United States Postal Service in Plymouth
Categories
Location on the map
Plymouth, Wayne County, Michigan, US
Service options
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 800-275-8777
Site: https://tools.usps.com/find-loca...
Site: https://tools.usps.com/find-loca...
Opening hours
- Monday:8:30AM–6PM
- Tuesday:8:30AM–6PM
- Wednesday:8:30AM–6PM
- Thursday:8:30AM–6PM
- Friday:8:30AM–6PM
- Saturday:10AM–5PM
- Sunday:Closed
United States Postal Service in other cities:
Comments (49)
Extraordinarily high shipping rates to Canada reported by agent (6-10 day option for small envelope was > $20). I then tried to ship standard with stamp, but she claimed it wouldnt fit in the test slot (when clearly it would if she dropped it from the correct side) so she told me I would have to ship as a parcel anyways for 12 or 14 dollars (I dont recall exact number). So I left; last time I try to ship a parcel to Canada. Might as well cross the border myself.
Slow moving employees opened this branch 10 minutes after the Saturday 10 AM opening time, keeping the public waiting in line unnecessarily. Unacceptable for a Federal Agency.
Slowest and laziest post office employees on earth. Line of 15 people and 1 employee working. Other lazy employees would come out and shrug.I asked to speak with the manager and the lady said Im a supervisor and I asked her if this situation with 15 people in line and one person working was acceptable to her and she did not answer. I then told her if the post office was ever privatized that they would all be fired just due to pure laziness. Its like they hired every sloth for the government and put them in Plymouth.
Zero customer service. Cant wait until this location goes out of business due to their employees not wanting to do their job. I had ~90 thank you cards to mail out. I asked them to be weighed since I had so many I could pay for it faster that way; jerk clerk says to me oh that looks like its less than an ounce and tells me they cant be weighed. He proceeded to ask me how many stamps I needed so that obviously I could affix the stamps myself. Out of curiosity I decided to weigh the 90 cards on their scale right outside their door and (surprise!) they weighed over a pound. Do your job!! Or at least explain why you cant fulfill a customers request. Waste of time.
They constantly stop delivering my mail while leaving a note saying that the residence is unoccupied. I have been lived in the same house for 10 years. Also, they always have trouble delivering items I order from amazon. Definitely ise FedEx or UPS for all of your orders to ensure delivery.
I couldnt agree more with the rest of 1-star reviewer. 0 star would be more appropriate. The level of rudeness and slowness is beyond believe. I truly want to support USPS. But as the way things are I ended up walking out with a bad experience and no one need that in their lives especially to have to pay them.
Often looses mail or places mail in the wrong Po boxes. Thank goodness for informed delivery so I know which items I have to have the senders resend. Its happened at least 5 times with probably 10 different pieces of mail in six months.
They closed at 5:58 instead of 6:00 as I walked up. No problem as I really wanted to drive to Canton post office and back on Friday night rush hour! Thanks. Hope they made good use of the 2 minutes they saved and cost me 45.
USPS is a NIGHTMARE! Every package that I order that is shipped through them is always late or lost. The quality of their shipping is awful and no package that I have shipped through them has come on time. Do whatever you can to avoid using this company-try FedEx or Ups. USPS is just a big fat joke that I am not laughing at.
The black lady working at the clerk counter was rude and put off an attitude as if she was racist. No eye contact. Black guy there seemed okay but pushed off helping me to the black lady who seemed lazy. Just wanted a postage quote and a laptop box.
TERRIBLE CUSTOMER SERVICE. So bad i got off the phone and went right to writing this. The Supervisor was very nice and helped me out. Every other employee i spoke to was downright rude, when they were totally at fault. There are a couple other us post offices in the area and i would recommend trying those out instead.
They lied to me multiple times saying my package was sent back to the sender. It sat in their location for almost a month, and was finally delivered with a stamp stated delivered unsealed with all the contents of my package missing. Do yourself a favor and use Fedex or UPS.
Agree wish I could give no stars. Driver rude, blames post office for his mistakes, we get everyone elses mail, when I gave it back he told me where the building was since it was not that far, when you call to complain they do nothing but tell him and he yells back at you after like you were in the wrong. been years same driver same problems no one will fix it guess we just have to take it. Even called HQ still nothing.
Excellent service every time I go there. Dion is terrific.
I have received poor service every time I have visited this location. The staff has misinformed me on several occasions costing me money and time. I now drive the extra 20 minutes to the Canton USPS office as I receive excellent service there.
Need to privatize the postal service. It’s getting as bad as the Secretary of State office. Since they’re federal employees and union there is absolutely no effort on their part to be fast or efficient. I don’t think I’ve ever seen anybody move more slowly
Service is supurb! Carolyn has helped me at the front desk, and I have been very happy and impressed with her service! Keep up the good work!
Went to submit passport. I had my form filled out before hand and it only took 5 min to complete the transaction. Young lady was fast and friendly.
Wow! Reviews surprise me, my first experience with these people was outstanding, going as far to call me to let me know a package I was expecting was there and staying open an extra few minutes so I could come back and get it that day instead of waiting for it to be redelivered the following day
TERRIBLE, TERRIBLE, TERRIBLE!!! Mail lady with attitude refuses to deliver mail because she saw a bee flying around the mailbox. After physically walking in and talking to 2 supervisors, they promised me the mail would start getting delivered. One week later still no mail!
Always a good experience using this post office. All the Clerks are very courteous and helpful. I go out of my way to use this post office.
Went here for passports, and Devon was great at helping us through the process. Really appreciated his patience and attention to detail.
I got very pleasant experiences whenever I visit this place. People are polite, courteous and helpful. Never got disappointed.
Convenient location with a package drop in the lobby!
Horrible. There have been numerous occasions where a worker screws up and doesnt deliver my mail on time. We have complained before, but nothing has changed.
Tracked packages not deliveredThis USPS location said “delivered to mailbox”Package was not there
Poor parking, disregarding customer service, and has attempted delivery on weekends with no notice or indication of attempted delivery while I was home the entire time. Lies about attempted deliveries.
Horrible place. They never smile specifically the older guy. Very rude and give you the impression that you are worthless and inferior to his highness. Very poor place. Please go some where else.
Terrible customer service. Spent hours on hood for them to not answer. Do not recommend business
Why I gave it two stars?... It’s not about this specific office. It’s more about the customer service phone line. The prompts are ridiculous and the wait time is almost criminal.
I dont know what people are complaining about. Went there several times and always had friendly and correct service.
This is for sure the worst post office existing nothing but rude staff and terrible delivery people
Certain employees need to be re-trained in customer service skills, very disrespectful attitudes & was even hung up on during a call.
I love the people at the desk. It’s always nice to go inside.
Very nice clerks here who go out of their way to be helpful.
Lied about when my packages would arrive.
Nice location, always clean!
Always helpful and attentive.
Good staff
Total reviews rating 2.3
49 Reviews for United States Postal Service 2023:
Review №1
2022-03-18I wasted my entire lunch break waiting in a line that didnt move at all. I went around 1 pm, and I was trying to just send my passport renewal via priority mail express. I had it ready to go in a flat rate envelope and just needed to pay for the postage. They had one person working the entire counter, who was working with one customer sending out a passport...for at least 20 minutes. There were about 8 other people in line in front of me and 3 more behind me by the time I had to leave. I saw at least 3-4 other employees working at the time, who kind of all seemed to be wandering around aimlessly, not helping customers. Some of them looked like managers who were clearly not managing. At one point, someone came out and asked if anyone in line was just picking up or dropping off packages. A few people who that applied to got out of line and formed a new one, confusing things further in an already packed small space, and then no one helped those few people with dropoffs or pickups for about 12 more minutes after they were asked. Literally not a single person finished what they were there for and left in 25 minutes. A young girl waiting with her parents whined This is boring, I dont want to have to wait in line anymore, and I couldnt have agreed more. What terrible customer service, and now I still have to stop at the Canton branch on my way home to actually accomplish what I went there to do. I understand that short staffing is an issue right now, but this was ridiculous and seemed like there was more going on than that.
Review №2
2022-07-27Drop box always broken/stuck. Keeps saying they cant ship reused boxes other post offices will take. Doublecharge my prepaid postage.
Review №3
2021-09-18I ordered a package as a present, and it had been sitting in the post office for about 2 weeks after the company I ordered from shipped. I called the office to ask when it would be arriving, and they said within the next week. However, when it didnt arrive, I called again and they said that they had sent it back to the original company... so I ordered it again, and it has been sitting at the post office for a little over a month now. Ive assumed that theyve just given up completely, so now Ive paid for two presents but received neither for someone whose birthday passed 2 months ago.
Review №4
2021-06-10My family needed to apply for their passport at PLYMOUTH MAIN POST OFFICE. I checked online and this location currently is available for walk-in service for passports. So I brought my family and all necessary paperwork/payments to the office. After waiting in line and speaking with the USPS member they informed me I need an appointment to apply for a passport! I kindly explained and showed them that their own website has walk-in service for passports.I spoke to their manager and again showed them their own website indicating walk-in available and even though there were no customers in the lobby besides my family there were not able to accommodate our request.The manager indicated they would update their website.Update: Weeks later PLYMOUTH MAIN POST OFFICE FALSELY indicates walk-in for Passports are available!
Review №5
2019-11-06I have used this post office several times this year (probably 30 times now) and it is usually not that crowded inside when I go so the service and standing in line-time is never an issue. Customer service is fine, I dont always get a happy to see you sort of greeting like some people expect out of employees, but never had anyone rude to me. Dealing with the public and all the different kinds of attitudes that come in the door all day long is not easy. Im sure these people have good and bad days like anyone else - I know what its like. So from my personal experience at this office, I have no complaint at all and they have always taken care of my needs quickly.
Review №6
2020-02-181 stars are mostly the delivery. This is my favorite post office! I go out of my way to go here as it is rarely busy and the staff has been helpful every single time I have been there. They genuinely care that you have what you need to send your packages or whatever in the best way possible. I went here for passports too as I knew they would do a thorough job. It is a more laid back post office and I love it. They take time to care.
Review №7
2021-02-25This i the main affice i guess, second time they loose or delay a package, second time i walk in there, second time i talk to a manager always the same result, THERE IS NOTHING WE CAN DO. if i could give 0 i would. Usps in general is to be avoided, they just not good. Looking up the reviews for both plymouth offices and my personal experience they are just not reliable, period.
Review №8
2019-09-23One of the worst experiences I have ever had as a customer anywhere (including fast food). Grossly rude for absolutely no reason at all. Maybe management should begin holding these employees responsible for their actions so the USPS system has at least a chance at surviving in todays world, but based on the other reviews here.. that doesnt seem very likely. How disappointing.
Review №9
2019-02-20My packages always get left in a different location. One time it’s at my front door, one time it’s at my side door, and other times it’s by my garage.As of recently, lazy employees have been throwing my packages in the snow by my mailbox. MY MAILBOX IS ON THE ROAD. Packages get wet from slush, and are at higher risk of getting stolen. Not quite sure why they think that’s okay? I call and complain and the post office tells me to send the package back to sender! Know why? So USPS doesn’t have to pay for the damaged package. Sounds like the right thing to do right? USPS causes the damage by leaving packages in inappropriate locations, and then wants you to send it back so the company who shipped the product and did nothing wrong. Doing so would make them absorb the cost of the damaged goods and not USPS...... No!!! USPS step up your game because it’s severely lacking.
Review №10
2018-10-21Wish I could give this place 0 stars. Rude and incompetent employees. Was supposed to receive my package on Wednesday. I called on Friday and was told that I needed to pick it up in person because there was postage due. I went in on Saturday to pick it up and an incredibly rude lady told me that the carrier had it and would leave a slip in my mailbox. I asked why a slip hadn’t been left when they’ve had 3 days to deliver and she said “it doesn’t go back out if there’s a postage due”..... so then why does the carrier have it again? Went home later that night and still no slip.