Delivery
Yes
UPS Customer Center in Lansing
Categories
Location on the map
Lansing, Ingham County, Michigan, US
Service options
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 888-742-5877
Site: https://locations.ups.com/mi/lan...
Site: https://locations.ups.com/mi/lan...
Opening hours
- Monday:9AM–6PM
- Tuesday:9AM–6PM
- Wednesday:9AM–6PM
- Thursday:9AM–6PM
- Friday:9AM–6PM
- Saturday:Closed
- Sunday:Closed
UPS Customer Center in other cities:
Comments (173)
My packages never delivered. I get an address info missing email when the address on the track package site is ALWAYS right. Im dealing with this problem again today and no one even answers calls due to the terrible automated system... Absolutely terrible.
My RMA return to Klipsch was handled promptly and effectively.
Ordered something online, their driver chose not to leave the package at my door like I paid for and left a note for me me to come pickup my product at one of their lockers. These lazy drivers are the bane of this company and I prefer other services as they perform better every time. I have seen my local drive throw half eaten food out of his truck multiple times while in my apartment complex,drive fast enough they almost hit people in our parking lot ,and they have tossed expense items up a flight of stairs rather than walk up it.Dont just take my word on this Amazon has invested Millions into bringing their own shipping services to areas like this with unreliable delivery services. Good luck keeping your jobs vs their competence.7/15/2020 Driver without mask trying to insist on an in person hand off delivery.11/10/2020 Driver threw my package up a flight of stairs, inside the package was an xbox series x from Amazon.11/27/2020 Maskless driver wants to deliver a package in person during an uptick in a pandemic, told him to leave the package at the door thorough the door.4/15/2022 item I ordered was supposed to be delivered by UPS , item never made it to my house instead taking it to a UPS access location. I paid for a home delivery not this. I will continue to use UPS less and less prior to 2019 I used UPS for an average of 75 deliveries a year now by 2022 its down to less than 10 and I am looking for more ways to not use this idiotic company.
They went beyond to find me a box to ship something else.... but it was pretty expensive $94 to mail it back
He was very nice. The whole process was quick and smooth.
Got there right when they opened and nothing but friendly fast efficient service.
Everyone at the center was great! I appreciated the pleasant attitudes and help!
Very mixed feelings on one hand I can never log into my account from the same browsers twice on the other, UPS tracked down a package that was allegedly delivered but ended up being unopened and probably still on the truck. So I give 5 stars for service and quality. I give 2 stars for website and digital interface... Awful.
Love this place. Best customer service. Very helpful.
Great customer service! Cheaper than usps
I discovered I saved money on a shipment by going directly To UPS center that yhd the Post office. The clerks came and took large package in. Very kind and nice. Helped me with placing order on computer. Wow, I enjoyed UPS and plan to fo my shipping there for now on. Thanks UPS Recommend for shipping packages.
My package arrived at the facility on the 17th. Went there three times, couldn’t find my package with their machine. Called UPS when we were at the machine, first time they said they haven’t update information we should comeback later. The second time still haven’t updated, third time which was four days later, 21th, UPS phone said it’s here at the facility, but the facility still couldn’t find my package. And on the website they said they can only hold my package for 5 days. I showed my concern to the person on the phone but she said the only thing they could do was to send me a link and let me file an investigation. Hope this investigation does will. But never choose this location for picking up your package.It was suppose to be a Christmas gift.
These guys are pretty good. Been using them through the covid pandemic and even before that for a few years. They are very helpful for helping track down packages, getting free boxes(sometimes) and making sure everything goes smooth for me. Its a little weird too that even some of the guys know me personally, but very nice that they took some time just to know me.The only thing that bothers me is that some of the staff has limited knowledge, and even the good ones have limited information from the computers. So it make tracking boxes difficult sometimes, but thats rare.
Had an issue and the representatives of this location would not help me to resolve it. Was told to write my my number down so the supervisor would call. Never recieved the call, nor saw the supervisor in person. Was able to resolve the matter beyond this corporate location. Highly dissapointed by the handling of the matter at this location.
If I could give this zero stars I would! They make it impossible to get your package. I am currently working everyday they are open and I cant go pick it up myself. I cant call the store to speak to someone, I call the service line and they arent helpful. I cant add someone to pick up for me. I did ORIGINALLY have it set for delivery and they apparently couldnt find me but then two days later I get a different package from them sent from my work. So OBVIOUSLY you can find me. I am so, so, disappointing with this company in general. The stores themselves I have no comment on as I have not picked up my package yet so I have had no interaction with other than them calling me ONE TIME to schedule a pick up date and leaving me an invalid call back number. If you can avoid using UPS, DO IT.
I would have selected zero stars if given the option. Tried to ship a package at the Enterprise location in Lansing, and the four customers inside were yellled at by an employee to be six feet apart before he would assist us. However, there are no markings to indicate six feet and we were all reasonably distanced without a tape measurement. Additionally, we had been waiting at least 15 mins before he appeared at the counter. If an employee was taking the orders, we would not have been waiting. I decided to leave. This location has entirely too much going on. They need to decide on either shipping or orders because its clear they are not capable of both.
I called three times to make sure they held my package. Each time they said they’d leave notes. They also told me that it would be put out for redelivery on Monday. When I called on Monday, after it wasn’t delivered, they told me I could pick it up the next day or it would be redelivered on Wednesday. I went to pick it up Tuesday morning and they had sent my package back to sender. THE SAME DAY I CALLED AND ASKED THEM TO HOLD IT. Also after talking to them three times to hold my package. They did absolutely nothing to help me.
Guy at the front with the big glasses was extremely rude and unprofessional. He had his mask pulled down below his chin the entire time. He gave me a hard time about picking up a package that they admitted didn’t get delivered because the driver just didn’t feel like it. Terrible customer service.
I have never had a bad experience at this UPS center. The staff has always gone above and beyond to accommodate my shipping needs. I appreciate the kindness and professionalism. They do not nickel and dime you. It is very straight forward, and if they have a free box or envelooe, they will give it to you without having to ask. Thank you UPS for set the standard so high.
On May 8, 2020 I dropped off a package at the drop box located at 30 S Howell St., Hillsdale, MI 94242, around 2:00 pm EST.As of today, May 14, 2020, the contents of the box have not been picked up resulting in it overflowing with packages including Red (overnight), Blue (two-day) along with multiple standard packages.This is totally unacceptable. If the drivers arent competent enough to do the job they were hired for, then it is time to hire competent people.
The UPS staff are absolutely Outstanding people. They have always bent over backwards to complete any services I need. From printing out documents, creating banners, flyers and going the extra mile to ensure your completely satisfied.
I went to the UPS store to send out a package and I didnt know how to use their computers to make a address label for my package. So a very nice lady that worked there helped me out. She had to enter some code on the computer so I could type in the address label for my package. Im very happy with their service.
One minute my tracking number says delivered by end of day 2/20 then the next it says 2/21. It’s at the local hub and I try calling ups support and they were very rude and unhelpful. I only asked to why the delivery changed and since it was at the local hub if I could just go pick up my package? I was meant with one very rude customer service agent and then when he hung up on me and I called back I got some very unhelpful agent. I’m not impressed with the way ups handled this situation. They gave me the run around for 45 mins. To the point were I wrote this review while on the phone with the unhelpful agent. I’m over paying xx amount to ship a package then having this kind of service. I’d except this type of service from Comcast or usps, not ups. Guess from now on I’ll be using fedex. I love that the agent keeps saying I can’t find the information you’re asking me about. This is complete BS.
The woman that waited on me was great I just was upset that policy has changed. As of September just the UPS Customer Service Centers dont take cash. The UPS Stores do, but the Service Centers dont. WTF. Are they too lazy to go get change every day or is it an issue with not wanting to take the bank bag you the bank at night. Well other businesses do it and it is a crock. I shouldnt have to use a credit card to send a package that I didnt want to have to send in the first place. Next thing you know there will be a chip in our hands and that will be how we pay for things.
My packages are always delivered late and to the wrong location. Not only that, but its extremely difficult to simply find and get a hold of my packages after they have been misplaced and mishandled. Just order products from Amazon and have them sent to a warehouse.
Not happy with UPS AT ALL!!! Verizon shipped my replacement phone and guaranteed it would be delivered to me the next day. It has been a full week since Verizon shipped the phone and I still have not received it!! It has been in Lansing sitting in the warehouse for 6 days and still hasn’t been put on a truck to be delivered!!!! I’m supposed to return the old phone within 15 days or I get charged for it. I will NEVER use UPS to deliver anything for me. It would get to its destination faster if I drove it myself!
Nothing posted on door for being closed New Years Eve Day. Waited 15mins out in the cold along with 6 other whom most were elderly. Finally a driver said he thought the indoor part was closed. Nothing on a phone line when you call said they were closed either.
Helpful staff. I had an odd shaped shipment. They provided a bit of recycle cardboard, packing material, and some tape, for me to make a box, and get the delivery on its way. Supplies is not something they provide, but she helped me out in a pinch!!
I told you that you would pay for not correcting the cost of shipping my package. Because you wouldnt make right on overcharging me $361.00 on a single package, you have lost over $3000.00 of my business since that time a couple of months ago. I will continue to ship packages through your competitors. Not correcting the wrong of a 20 year account customer will cost UPS many thousands of dollars per year.
Always delayed delivery due to weather, and of course no snow for 2 days. Then delivers packages to the wrong house! If you live in Portland, MI or Lyons, MI you are better off going with USPS cause this driver sucks!
My package was being shipped to be held for pickup at this location. After calling UPS to have my package rerouted in transit to my hotel that was less than 5 miles away they said it wouldnt arrive til Monday which wouldve been too late, but on Friday morning Doug from this location called to inform me my packages had arrived and offered to reroute them manually so Id receive them that day. He really went above and beyond for me and I appreciate it! UPS got brownie points that day.
The only issue I have with this place is the parking!! Pretty sure they brought in a mountain so they could put their parking lot on the side of it!! good lord... 😂
Great company great customer service
Dean absorption Absolutly rocks! The other guys and gals are dam good too.
This pkace is a joke. Driver wont deliver because he knows we have dogs. Dont even pull in the driveway. Call customer serviceand they are so nice and say yes cime to Lansing and pick it up. Drive to Lansing and no one sent it up so she dont know what im talking about. Waste of time. Send the sgit back.....idc
How about you make it possible for your phone machine to give someone customer service. So we can ask questions. Instead of we cant help you without a tracking number robot machine. Just stupid. Makes it inconvenient for your cuatomers.
Lets just say it wasnt a good one at all. I have been trying for 2 weeks to ship a jumpstarter and UPS has given me misleading information on how to ship what I need to ship. Same goes for their facility on Saginaw in Lansing MI.
Nice easy place to ship world wide right here in good old Lansing. TIP: !!!! They do not take cash or checks at this location as of Nov 2018. Cedit or debit card at this location. 💸 💰no.. 💳 credit card yes
Fair enough as delivery services go, I just didnt appreciate having to wait for service while he Moses his way back over from the other side of the building.
I come from mason to use this ups because they are out going they care. My packages always sent and delivered without a problemThere are four in Lansing but this one was the best. Thank you.
They have always been awesome. They took 30 minutes or so to find a package the other day cuz it wasnt put in the right place
Great service! The employees look like happy working there too. They are so kind and friendly. Its really a pleased experience picking up my package there!
Highly recommend not using this facility ive had more than one issue and nobody seems to want to resolve them.Im very unhappy with my experience with UPS in general i will not be returning if i cant buy a product that doesnt use them as a shipper i will not be buying said product
If you live in the Lansing area, this is likely where the packages you are expecting end up before they are sent to the truck that shows up at your home/business. So if you want to pick up your package because you wont be home, this is the place to have your package held for pickup, because it will be here sooner than at a UPS Store for example. During my visit to pick up a laptop I had ordered, I found it very easy to park, run in, and have a very friendly worker grab my package for me.
I went in on the Monday before Christmas, they provided excellent customer service. Everyone was very pleasant.
First time visit. UPS representative was helpful and knowledgeable. Very satisfied with the service.
Just saw a truck go by with one of its back doors open. Stuff inside swaying with the turn at curve in road . Tried to call but gave up on menu-hell.
Easy in and out for Amazon returns. All the employees have been extremely nice and helpful.
Got a notification that I have a package that was going to be delivered yesterday and it said that they would try again today Ive been waiting all day by the front door and no delivery I need that package its got some medicine for me
Friendly staff, very helpful
I did not have sufficient cash, the worker loaned me what I needed to complete my transaction
Great friendly staff.
Very poor customer service. During phone transfer, I was hung up on. Package is lost, was not let known my problem. Terrible service would expect more from this company. Will not now, will use Fedex from now on.
Great service. Got there right at close and the driver with my package that I want home for, brought it up to the front counter.
Always a pleasant experience here. The employees are amazing and I love that I can drop prepaid packages off until 8:30pm!
Great and friendly service❤
Paid to ship a defective product here. The Dude working made it an enjoyable experience! Think he needs a raise!
Unable to navigate auto system live person wont help and my packages are going to wrong door and those people at that door are theives and with my last package they had taken their door and left marks on the box trying to destroy what was inside
Fast friendly service every time. I dont mind shipping or receiving with them
Great customer service, and friendly, but staff can get busy and overwhelmed at times.
They do not respect the 1st Amendment here. Called the called cops on me for being on public easment recording.
Very helpful staff, they can ship the fastest to Chicago over the weekend, where others failed miserably. Recommended!
The customer service person was excellent. I did not catch is name, but he was excellent.
The man that serviced me went out of his way to help me find my package. Excellent service
Very helpful. Cost less to send from UPS then post office.
Lost my package even though a list of destination scans. Doesnt take responsibility for loss.
Staff is super helpful and friendly, exterior lockers available for after hours oick-up
Besides receiving an empty box with a hole in it then realizing a guy/girl from ups stole my item it is a GREAT company!!
Friendly and professional services. Always been easy to ship from this location. The ramp up to the entrance is long and awkward.
Great place for shipping but seasonal work and shipping complications are very unorganized.
Always treated well, kept abreast of delivery times and routing issues. Never a bad experience.
Dean is the best
Never apply to job with them . I came for tutor 3 times , no interview , the act like they hiring people but they didnt
Those folks running the counter there are great! Very knowledgeable of their jobs and very helpful!
Staff are always helpful and friendly.
Gentlemen was so helpful even carried heavy package to my car.
Friendly, fast,and went the extra mile for my valuable package.
Lots of people. Not a lot of knowledge. Poor customer service. They have no clue what they are doing 99% of the time.
Just had a reg driver try to steal cans off my enclosed porch and when he got caught tried to pretend that he was trying to deliver a package for some dude that lives no where near my address.
Very nice friendly people that work there
Very helpful attendant.
Great location staff ready to help out
I only ship with the best ,I know that there employers give 100% in what they do 😁
Fast service but access to the entrance of the facility is difficult for handicapped people.
Awesome quick service and made my transaction fast
Another company that has moved away from customer service, they now lock your packages in a automated Locker kiosk that doesnt work ridiculous.
Quick in and out service great job! Ashley!
Cheaper outgoing packages than the stores.
I was waiting for them to open and an employee took my package early, at least I hope it was an employee on reflection.
The gentleman at the counter was very pleasant and helpful.
Easy to access
Love the friendly customer service!!
Fast and efficient
It was ok a little slow for a place that was empty.
Great place the employees are very nice and professional
Customer center was great the road construction sucks
Nice people that do the best they can with what they have.
Efficient and quick,, good to do over a lunch time
Very fast and friendly service.
Great service
You cant beat a 24 hour center to send packages
Post office was cheaper to ship
They use an outside locker system for 24 hour pickup.
Efficient, friendly, helpful staff.
Prompt
Fast and friendly, also very helpful
Fast and good service. Timing is well considered.
Always polite and very quick service.
CLOSED SATURDAY & SUNDAY. DOES NOT DO AMAZON RETURNS.
Usually quick, holidays can be slow though.
They are always helpful
Always great customer service!
The customer service was quite unhelpful
Very friendly service
Thanks Team.
Havent had any issues, I like. :)
I had a good experience
Very helpful,, great customer service
Big, UPS center location, get sending packages
Great customer service!
Terrible communication, website and phone, worst customer service ever
Useless delivery time， extra fees by using access point
Not helpful basically condescending.
Never open on time, slow service
Clean. Efficient
Fast, personable, efficient
Easy to ship items
Fast friendly service
Battery charts or ion specs
Super nice lady behind counter
Nice customer service reps
Speedy and friendly service!.
Very helpful very satisfied
I hate the boxes out front
EXCELLENT SERVICE!
Great customer service
Excellent customer service
Great help, Great service!!
They suck
Warehouse to pick up packages.
Great people here.
Freindly, good customer service
So helpful!
Old building and slow service
Always good
GREAT Customer service
Best shipping Co
Nice
Helpful
Great service
Good service..
Nice and helpful
Helpful
Quick service
A++++
Friendly staff
Good service
Nice place
Prompt and helpful
Quick Service
Poor service
Always ready to help.
Gteat
Total reviews rating 4
173 Reviews for UPS Customer Center 2023:
Review №1
2022-01-26The staff are always amazing and so welcoming. I went today to drop off a package to ship to my brother in law up north, it was so wonderful, the gentleman that greeted me took the package to get it taped up and get it ready while I am getting the label printed off. He went out of his way to help. I love UPS! Excellent service every time I go there. Thanks so much for all the men and women that work in the Lansing location on enterprise Rd.I went back to mail two Amazon returns and I had the pleasure to have Brent to help me again. He is absolutely awesome! Again he we went out of his to help with the two packages. He is definitely a pleasure to work with. I am so grateful for him. Absolutely the best!
Review №2
2022-06-03Wonderful experience here! Brett, the associate helping me, was kind enough to help me fill out all 5 of the required shipping documents, brought a cart out to my car, AND pushed the 87 pound cart full boxes inside for me!Thank you, Brett, for your help and for making my first experience here a fantastic one!
Review №3
2022-03-263-26-2022- I asked delivery guy to push the boxes from boxed in my apartment and I said it about 3 times, my doctors have given me strict restrictions on how much I can lift, he was extremely rude and unprofessional and unhelpful and uncaring. I’m having severe pains, because of that driver. Your other drivers are very helpful and caring and extremely professional. Please do something about this driver. I’m a senior citizen and that can cause me die, when I’m forced to lift more then what I’m suppose to be doing. I’m still in severe pain. Otherwise UPS does an outstanding job. He blocked me in, if there would have been a fire, I would have been trapped. This driver needs to be fired or made to help when asked!” I had 5 extremely heavy boxes.
Review №4
2022-06-09This operation has made it virtually impossible to report poor customer service. A great example is this offices failure to list a phone number. Save your customers grief: choose USPS, Federal Express, or virtually any other service for your mailing needs.
Review №5
2022-06-07In the past few months I have had multiple packages mailed to me from outside of the state enter this facility to never be seen again. Do NOT send or expect to receive your packages using UPS if you live in Michigan. They are clearly incompetent and only capable of handling Amazon returns. Pathetic.
Review №6
2022-02-06When I entered there was no one in the lobby. After about 2 minutes of staving there I went to look in the back and someone came up.Once the person came out, they were very helpful and took care of me promptly.
Review №7
2022-02-25Could you please teach your drivers to pound on the door so the customer can hear? I am tired of missing packages because they are tapping on the screen door with their fingernail because theyre too busy or nervous to pound on the door.
Review №8
2022-04-27Walked a couple miles with my AT&T device to return it, and was unceremoniously told that yes they could perhaps send it, but Id need a label, which they couldnt provide and was available only at other various locations here in Lansing, which subsequently necessitated that I take two buses out and back home, walking a few more miles along the interim, turning a relatively short venture into a few hour ordeal on a cold and windy day. Very inconvenient, especially given the name, Customer Center.
Review №9
2022-03-25Went to the CUSTOMER service center for CUSTOMER service being a CUSTOMER and was told “it was my job.”I had a couple packages to ship and had the shipping labels but no tape so I decided to go to the center and buy some tape and fix up the package to ship myself. The person that “took care of it” rudely took the packages, then told me I was wrong how I wanted to ship it, took the label that I didn’t yet separate and cuts it and tells me it was my job to come with this stuff taken care of - when I came there to get help and was going to do it myself anyways!!!! I just needed tape. Rude!
Review №10
2022-06-29Great customer service, fast turn service, and most important of all friendly folks!