US Auto Repair Center

Address: 20531 Mission Blvd, Hayward, CA 94541, United States
Phone: +1 650-592-1405
Services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Amenities: Mechanic,
Planning: Appointments recommended,

Category: Auto body shop, Auto repair shop
Rating: 4.5
Site: http://usautobodyandpaint.com/
Worktime:
DayTime
Monday8 AM–5 PM
Tuesday8 AM–5 PM
Wednesday8 AM–5 PM
Thursday8 AM–5 PM
Friday8 AM–5 PM
Saturday9 AM–1 PM
SundayClosed



Name: M*** R****
Date: 2024-04-27 18:01:57
Rating: 1
Comment: Customer service here is terrible and unprofessional.
Name: A*** O*****
Date: 2024-04-27 15:20:35
Rating: 1
Comment: They have no pride in their work. Left my vehicle in worse condition
Name: L**** M*******
Date: 2024-04-27 15:17:29
Rating: 1
Comment: Horrible paint job. Shop charged me extra to “blend in the paint” to the door so you couldn’t tell fender had been repainted, and it’s very clear it has been repainted.When I talked with the owner Dorothy she acted so rude and didn’t give me any solutions, I won’t recommend this place, the worst service ever.
Photo
Click here to view more comments
Name: R**
Date: 2024-04-27 00:18:08
Rating: 1
Comment: Bad service
Name: H***** J*****
Date: 2024-04-26 22:23:35
Rating: 1
Comment: Fraudulent shop, don’t do business with them.
Name: A*** J******
Date: 2024-04-26 22:03:14
Rating: 1
Comment: This place has the worst service, the quality of their work isn’t recommended and also the owner of the place Dorothy is a disrespectful and dishonest person.I wouldnt recommend this place at all.
Photo
Name: S*** D*******
Date: 2024-04-26 21:48:55
Rating: 1
Comment: Terrible owner . Steals, lies and does horrible work. Save yourself the headache and don’t go here
Name: R**** N****
Date: 2024-01-23 21:28:06
Rating: 5
Comment: Nice serviceTasty foodNice dine in environmentClean areaNice hospitalityThank you …
Name: N******* K****
Date: 2023-02-09 23:33:32
Rating: 5
Comment: Very professional and courteous
Name: B**** R****
Date: 2022-05-28 19:12:52
Rating: 5
Comment: Always great serviceNo waiting. .
Name: O*** A*******
Date: 2021-10-18 21:53:02
Rating: 4
Comment: Good and supportive staff
Name: S***** P****
Date: 2020-09-08 20:47:31
Rating: 5
Comment: I have been going to US auto repair over 19 years now... family operated business... great folks to work with... honest... reliable... I strongly recommend them for all your car work.
Name: J W*****
Date: 2020-08-08 19:30:27
Rating: 4
Comment: Harding owner
Name: P****
Date: 2020-01-16 14:44:54
Rating: 5
Comment: Very helpful and friendly
Name: J**** I****
Date: 2018-08-20 16:22:55
Rating: 5
Comment: Great shop. Easy to deal with. Just dropped my car off and it was repaired in a timely manner, car looked Awesome!! Great job and customer service....
Name: N***** A***
Date: 2017-11-21 01:12:41
Rating: 1
Comment: -----Short story-----Extremely fraud and ripoff business. Dorothy(owner) is not a mechanic and she does not know anything about cars. Please do not go to this business unless you want a ripoff.We had an extremely terrible ordeal that lasted 4 weeks, paid ~$2500 to Dorothy and $600 to rental car agency. Not included are hundreds of dollars we spent on gas, uber and many other issues. All, for fixing oil leaks?If you need more feedback on the bodyshop, message me and I will be happy to save more customers from going here.-----Long story-----Round 1:It all started with our BKW 535i oil and coolant leaks, which she said she can fix. No estimates at the time of delivering the car to her. We told her that our coolant is leaking and needs fix.Anyways, it took 1.5 weeks to repair the leaks, which I have no idea why it took so long. While picking up the car, I noticed oil at the place where car was parked. I told Dorothy about this. She asked to drive the car around and said she can fix if there are more issues. She asked $1200, which we were able to negotiate to $900. She also said there is no coolant leak.Round 2:We got our car back. Next day we notice a pool of oil in our driveway. Took to Dorothy, she said she will look into it. Again, we were without a car. She did not give us a timeframe and never called us back. We called again in two days. Another week later, she told us that the car is ready and it would be $1500, which we brought down to $1100. At this point, I was really pissed off, but well, the car was fixed? She still said there is no coolant leak.Round 3:But no, we got the car back, and smoke started to come out the next day. We rushed to Dorothy again. This time she outsourced the work to someone who actually owned a legit workshop and knew how to fix a BMW, unlike Dorothy/US Auto.They took 2 days to to fix the coolant leak. But Dorothy took a week to get that done and slammed us with a bill of $600. She said she is willing to share the load and will pay another $1000 herself. Hard to believe anything at this point. What is worse, she asked us to pick our car from Oakland, near the airport, much farther than her shop. We paid the guy today and got our car back. We also asked the bodyshop if there were more leaks. They told us there is another oil leak which is not fixed and this is the same one which Dorothy claimed to have fixed earlier.In total, it was the worst customer service I have ever seen anywhere in US for anything. The business is fraud, ripoff and does not feel empathy for the troubles caused.
Name: J*** L*****
Date: 2016-09-13 00:18:29
Rating: 1
Comment: Extreme Lying OwnerDishonest and Thief,Gives you a Price then once the Job is Done she charges you More!
Name: M* G*
Date: 2016-08-10 00:17:43
Rating: 5
Comment: Dorothy & AmarVery nice PeopleThey did a Great Job on my car twiceThanks again!Miguel
Name: P******* V****** T*********
Date: 2016-03-21 14:01:37
Rating: 5
Comment: I have had my two cars repaired on multiple occasions by US Auto Body. They did a great job every single time. Although, I have moved away from Belmont, I still take my car to these folks for any major work.
Name: A*** S****
Date: 2015-08-16 19:05:10
Rating: 5
Comment: Amar, Dorothy and Anthony live, breathe and dream cars. They did an excellent job for me after two horrendous accidents involving two different cars in 2012 and 2014. I have been a loyal customer since 2012 and do not have words enough to praise them. For me, their professionalism and quality of work stands unrivaled. There are three other reasons why I respect them:1. They are scrupulously honest and never repair a car they do not need to. Most recently, they told me to sell an old car because the recurring cost of repeated repairs was not worth the bother.2. They complete their work on time. I have driven across the US four times and have been their customer for two of those four trips. They did a great job on an old car that had no problems in the long road trip. There were some setbacks just before the trip and some parts were not available when I was setting out. Nevertheless, Anthony managed to find those parts and returned the car to me on time, enabling me to keep to schedule.3. Amar, Dorothy and Anthony deliver great service, are exceedingly accessible and return calls promptly. In a trip to Los Angeles, my old car broke down and Anthony helped me out over the telephone even though he was incredibly busy. I rely completely on US Auto Repair Center for all my auto needs.
Name: p***** i***
Date: 2010-10-13 02:29:43
Rating: 5
Comment: Great Place. Amar & Dorothy did a very great job with my car and also handled my insurance claim very nicely. I just had to drop my car and they took care of everything.My car was as good as new. I would definitely recommend U.S. Auto to anyone who dont need any headache.
Name: S***** G****
Date: 2008-07-30 15:28:35
Rating: 5
Comment: I have been very satisfied with their work. Dealer recommended body shop was charging a lot more. And it was not an easy job.