Wheelchair-accessible entrance
Yes
USA Lab in Livonia
Categories
Location on the map
Livonia, Wayne County, Michigan, US
Accessibility
Phone: +1 734-855-4890
Site: http://www.usalab.com/
Site: http://www.usalab.com/
Opening hours
- Monday:10AM–6PM
- Tuesday:10AM–6PM
- Wednesday:10AM–6PM
- Thursday:10AM–6PM
- Friday:10AM–6PM
- Saturday:10AM–2PM
- Sunday:Closed
Comments (69)
Informed Delivery told me Id get the cups last Monday; they were actually delivered Sunday.
I was very excited to order from this Company! I work in a lab where we have their product, had an issue that was taken care of overnight!!!! Im a firm believer in the WOW factor and it seemed to me this Co. is dedicated to this as well. So I ordered a cpl products to use at home. When I received the unit, I wasnt ably to get it working. They sent me out another unit, their show unit. It worked but wasnt New, like I had ordered. They let me keep the show unit and sent out a new one asap.Dan, if your reading this...THANKS A MILLION!!! Thats the WOW factor all business should have!!! USA LAB IS a excellent example of Proper Customer Service at its best!!!!
Awesome tank, very good condition. It exceeded my expectations. I will purchase from USA Lab from now on!!! Thanks
Dave, the owner is good people. No matter what he MAKES sure the customer is taken care of.Had one order through him so far. Had a few shipping hiccups but he got on top of it and made sure everything was taken care of for us. Definitely will recommend Dave and USA Lab Equipment to people and order more equipment soon.PS. This was some of the BEST packaged equipment we have ever gotten. So organized and neat, very professional. Thanks.
We purchased a turn-key system and I was very nervous at first. I could not understand why the price was so low (compared to ChemGlass which was nearly 2x cost). We have been using the system every week for months now and so far it has worked great. I would give them 5 stars for service - we had some difficulties with setup as the instruction manuals were challenging to understand (perhaps not written by a native english speaker) and USA Lab helped us through it. They helped us with many questions regarding reagents (amounts and mix ratios) to run the heater/chillers as well. Every time we called we were able to speak with a technician. I would give the quality 4 -stars - We did have some issues with sticking joints, had to tape over a few joints to prevent leaks, and drilled a hole through the stir rod to better secure it (uses screw that presses into but does not go through - poor design). For higher viscosity materials the reactor may shake a bit, so make sure to re-tighten all bolts. All of those updates/fixes were very simple (and cheap to address). the pumps all seem to work well. I would recommend! Def worth the price.
I have been into the store several hundred times in the past few months, spent a lot of money on equipment and supplies. Staff is great and they go out of the way to help, never an issue even if you annoy them with problems and questions. I haven’t had one issue that I would say they haven’t solved.
Dave is awesome, he goes out of his way to make sure you get the best price and are completely satisfied! They always have different pieces of used equipment coming in and out. The used equipment is good and priced really low! I got an used Edwards 30 vacuum pump that was in great shape for $1600. I also got a really nice used fume hood with stand for $400. Their prices are unbeatable anywhere. I have recommended them to all of my friends and they have all had the same great service and prices that I have gotten!
USA LABS has outstanding service in many ways! I would like to First start with the owner Dave. He has been a stand up guy for the day he personally toured us on a Sunday (they are closed on Sundays). We did not make a purchase that day but he sat with use for over a hour and a half and gave us shirts on the way out the door. Dave also took a call for me this last weekend on a Sunday morning. Now on to the staff... they are always ready to help from the second you walk in the door! They will answer 1,000 tech questions calls and not act annoyed (Matt and Dan). Furthermore, if they don’t have the answer they guide you on to the next person that does. While I might not be a good customer because I have keep them for an hour past closing twice.... there is a reason I drive 6 hours round trip to purchase from them-Dustin
I received very good support from USA Lab Customer service and my order was processed and shipped promptly.
Fast & efficient, also received a free USA Lab lapel pin with my glassware that Ill be putting on my lab coat. I definitely recommend them for any chemist or lab worker.:)
Quick ship and great price! Well done!
Item was as advertised. Would prefer a smaller size, say 300 ml would be more appropriate for coffee.
The item was purchased as a gift and they received it as scheduled and seemed to enjoy it.
This was not my first visit to USA lab! I am 100% happy with the service and helpful owner who personally took care of me and my 7 and 9 year old boys. My kids wanted to make some kid experiments this summer and he knew just what we were looking for to facilitate learning. Thanks USA Lab Equipment for a fun day with my kids. Also the shop looks great!
These guys are the best!! Theyre totally honest, helpful, fair and offer great customer service. Theyve even helped us with equipment that we didnt buy from them. I wish everyone that we did biz with was as cool as these people are!
Customer support made shopping easy. Got what I needed on time.
These guys are simply awesome. Family owned with friendly customer service. Even when I had a defective item that I had to return I was treated with friendly respectful service. They tested the item & got me fixed up rite away. They answered all of my questions & really helped me get what i needed to get the job done. Thank You U.S.A. LAB!
Great customer service! Always willing to listen to the customer and their needs. Highly recommend.
They have hella stock but they charge a lot for it. writing this review because I called in yesterday got a quote and today no one will acknowledge the misquote nor do they have any interest in investigating and its costing me $200.happy to have them as a resource but this place should never be your plan A
Excellent product and timely delivery. Will be working with USA Lab in the future for sure! :-)
Fabulous customer service . Honest and good hearted management . I recommend this place for anything they may provide .
USA Lab equipment was very helpful with excellent customer service when we needed our vacuum pump rebuilt. The pump was turned around in one day and back to our lab two days after that. A+++++
Fast shipping. Great packaging. Quality product. Would recommend. Will continue doing business.
I showed up here 20 mins to close and The owner Dave greeted me at the front door and was willing to answer my questions with respect and pride that you just don’t find anymore in business! I must say that I was shocked by how big the place was! And the mass inventory that was in stock. If your looking forANYTHING THAT HAS TO DO WITH SCIENTIFIC EQUIPMENT DAVE IS THE GUY TO GO TO!!!•His prices were extremely fair!•Products that I have seen on eBay from other sellers where twice as high in price and not half as nice as the ones Dave stocks.•Very high quality products for a great price!•THE BEST QUALITY! CUSTOMER SERVICE! GREAT PRICES! & OVERALL SATISFACTION!He seems like he buys very high quality products at Mass volume to get very resondable pricing to his customers. Dave seems like a very knowledgeable! hard-working! honest! and dedicated farmer/ business man! He stands by his product and seems very passionate about building good relationships between his customers and good at what he does! The place is very informational with a even more knowledgeable business owner to assist you in selecting the most effective and efficient type of scientific equipment for the job! Im looking forward to doing business with Dave and after comparing HIS PRICES TO ONLINE COMPETITORS! Vs USA LABS ? Winner is “USA LABS” 100% IS THE WAY TO GO IF YOU WANT THE BEST QUALITY! CUSTOMER SERVICE! GREAT PRICES! & OVERALL SATISFACTION!I’m from chicago and there’s nowhere that offers what USA labs offers so check them out either In person or online! I look forward to doing future business with them!P.s. They are in the extraction game so if your getting into the cannabis market you should be able to get all your Scientific equipment from these guys.
Great price and I had my parts the next day.Will definitely use them again.
The mugs arrived on time and were in great condition.
I ordered online and pickup locally the same day.The service was great.
The owner Dave is great! Hes very friendly, patient, and helped me find just what I needed. I highly recommend this supplier!
Great pricing and fast shipment -thanks yall!
Prompt customer response and quick delivery. Enjoy doing business with USA Labs
I had a very pleasant experience with renewed equipment. They were very helpful and friendly with all of my needs. I will be a return customer for sure!
These guys are bogus. They build products that are set up to break themselves. Then they tell you its user error its condescending tones before they stop answering your phone calls. If I could give them zero stars I would.
USA Lab is awesome. They always have what we need when we need it. It is fast delivery and pricing is great.
Great management, great products and great prices. Going out of their way to host classes in order to teach their customers about safety and correct industry processes.
Quick delivery with updates along the way.
Wow what a Great Pl., Matt is the man he built me a CRC column on the spot today These guys at this company are the beet And they got everything you need.!!!!
Shipped very quick. Everything in the order was correct and everything received was very good quality.
Easy to use website, extremely rapid turnaround, secure packaging.Now officially my go-to for lab supplies!
Horrible service like I put the guy out and It said in stock drove all the way there the guys says naw we would have to order. And then like not helpful at all. Ugh
Fast delivery, great product! Product manual is too basic.
Quick delivery. Accurate product description.
Great prices and service. Thanks!
Came with no issue, cheaper than alternatives.
Great place very professional great warranty if you’re looking for this type of lab equipment you need to check this place out
Got what I ordered, even though they did not fit. My mistake
Thanks It is exactly what I need. I will be back.
VERY FAST SHIPPING GREAT CUSTOMER SERVICE
Items were as described and arrived in a timely manner.
The clamps did not quite open as far as stated
Fast shipping. Quality part.
Great staff and customer service is superb!
Super friendly and helpful.
Received very quickly.
Prompt service. Thank you
GOT IN TIME, GREAT
Great Service
Great to work with.
Always a good experience
Well packed
Total reviews rating 4.8
69 Reviews for USA Lab 2023:
Review №1
2022-01-13Hands down my favorite place to everything I need for work. Always supper supportive and they always have everything I need. 10/10 would recommend going.
Review №2
2022-04-22Wonderful experience with USA LAB. Glassware is high quality and extremely well packed with a fast delivery. Will definitely be using them in the future!
Review №3
2022-02-21Just a fun little coffee mug. Looks good on my workbench.Order arrived quickly and was very well packaged, arrived without damage and looks great.
Review №4
2022-06-27Service is great, have not use equipment as I did not realize you needed other parts, It is more expensive to get separate parts, difficult to know what works or doesnot
Review №5
2022-01-18Great staff, very helpful and knowledgeable! Impeccable customer service. work in a timely manner. Always a great experience, most definitely 10-10 recommend.
Review №6
2021-12-24I’ve never shopped at a store that made you feel like family as soon as you walk in more than this one. John always hooks me up with free stuff when I go in there and today I even got some home made salsa I just so happen to be eating right now and it’s fantastic lol. Honestly if lab equipment is what you are in the market for you would have to be crazy or dumb to shop somewhere else.
Review №7
2022-01-19Every time I come to usa labs to get equipment I am greeted kindly and I always enjoy my time there. They also have refreshments for customers and some snacks, don’t forget your salsa! Love this place
Review №8
2022-04-04Awesome place and awesome team! So happy I found them and they are so close to where I live!
Review №9
2022-02-15Quality equipment, fantastic customer service, speedy shipping/delivery. Cant say enough good things about USA Lab.
Review №10
2022-01-16Great products and fantastic customer service. Also stands by product warranties. Can’t go wrong shopping here!