Kerbside pickup
Yes
Value City Furniture in Westland
Categories
Location on the map
Westland, Wayne County, Michigan, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Mask required
Yes
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Payments
Credit cards
Yes
Phone: +1 734-729-6666
Site: https://www.valuecityfurniture.c...
Site: https://www.valuecityfurniture.c...
Opening hours
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:11AM–7PM
Value City Furniture in other cities:
Comments (199)
I came in looking for a mattress and box spring set, since I am moving out on my own . And soon as I walked into the store I was greeted by Deshaun, she asked what I was looking for and I explained to her my situation. After spending time in the store we found the perfect mattress for me and set up the drop off time and date to coincide with my move date at my new home. Deshaun was very nice and understanding of my situation. The entire staff was very helpful throughout the entire visit and purchase. I would highly recommend them for anyone who is starting out and my be on a budget. They can help you find the perfect fit for you and your pocket book. :)
Aaron helped us pick and get a solid good bedroom set with quality and style. He was super friendly and knowledgeable and made it very easy to get what we needed. 10/10 will recommend family and friends
The worst purchase ever. NEVER fall for the warranty scam. They will not let you change your furniture if its damaged. The sectional we bought was so bad that we cannot sit on it. Ended up with back issues and when complained to the company they just said good luck. Filed warranty claim twice and they dont want to cover structural issues. What a scam. We paid 2k for sectional which has no use now. Very very disappointed . Going to file complain with better business beau
ZACK was great!!! He had been working with me a day prior to me coming in today. Zack came in early to accommodate my time. I also had my 3 year old, who was FULL of Energy. Zack was patient and thorough with explaining everything! I would be returning.
My husband and I was greeted with kindness. Aaron Young did not just welcome us at the door, and say the dinning set are over there. He talked with us regarding our concerns and walked and talked with us. He was an awesome Salesperson and Representative of Value City. When I could not make up my mind for end and coffee tables he was on target.
I would have given negative ten stars if had that option.Dont buy anything from this store - Value City Furniture. Especially, dont trust what the salesperson would tell you. They would tell you anything to get their bonus.Got a furniture set and added warranty. However, when we filed claim couple of times, they said it doesnt cover. Later found out everything what the salesperson said was a lie and ended up not being able to use the warranty. Looking into filing a complain with BBBDo your research before you buy or avoid Value City Furniture if possible!
Very great quality for the price point. Tried to get something specific customized for our home from a competitor and almost spent 1500.00 more than what we actually needed. At that price point, we got power recliners on both ends, delivery and set up, extra seats for our customization, and a warranty without sacrificingany quality. It was by far the easiest purchase my wife and I could make and will come back for outdoor furniture.
My mother purchased furniture years ago from then excellent quality; we are planning on going back to purchase some new pieces in the not so distant future.My hope, they still have excellent quality furniture.
The Westland location never answers the phone. I’ve been waiting on my dining room set delivery which was purchased 5/20/22 and given a 6/30/22 delivery date. I received the call confirmation and time frame. Took off work to be there at the end of the time frame I received a call stating my delivery had to be rescheduled due to my table arriving broken it was rescheduled for today 7/7/22 I received a confirmation call on 7/4/22. Today is delivery day again no call no show. They aren’t answering the phone I checked the website tracking the date shows 7/27/22 now. This is my first time ever purchasing from value city furniture I don’t think I’ll ever purchase anything from them again. They will see me today
Ray was absolutely amazing! He was able to help me find a sectional for not only the price I wanted but delivery within a week. Highly recommend the store and especially Ray.
Ray was a great salesman! The chair we bought is amazing!! Thank you!!
DeShayna did a great job showing me around. She knows her stuff!
Wasnt attacked at the door, just greeted. As we shopped the lady who greeted came to us to offer help and was very respectful of our space and our shopping. We spent about a d hour until a decision was made. It was smooth
I have brought Furniture through out the years! Because of the Good Quality! Nice Sales People. I Love to Decorate! Redecorate! I always come in or go on Line!
Tammy is who you are looking for at Value City Furniture in Westland. She is EXTREMELY knowledgeable about the merchandise, Sweet, Friendly and professional. Great experience working with her❤️
Do yourself a huge favor…. Value city uses Rapid Response for their furniture deliveries and it has been the biggest hassle and headache I’ve ever received from a company. The delivery staff is completely unprofessional, value city claims white glove delivery but it is THE COMPLETE OPPOSITE! Upon receiving my first table it was completely damaged by the neglect and disregards of this delivery team, they damaged the table before they even brought it into my house. On the 2nd occasion regarding a replacement for this table, the delivery men refused to remove the damaged table and proceeded to push the table against my wall; damaging it and then walked out. Finally today 7/21/22, they delivered the new replacement table(thankfully in great shape), the same delivery team was extremely rude, confrontational, walked in with their dirty shoes on, and refused to explain anything. If these are the same men who deliver your furniture I’m sure you will experience the same thing. And if your hoping to receive white glove service with these men who work for value city, your mistaken, you will be receiving dirty shoes on your floors and extremely unprofessional delivery staff.
Aaron caught my mother and I and helped us all the way to the sale. Very helpful and informative. Also didn’t mind answering any questions we had. All around amazing customer service! Thank you Aaron, best wishes to you and your family 👏🏾☺️
This has to be the most incompetent furniture company ever to exist! I bought a sectional MONTHS ago after I was reassured by manager and sales person base and legs could be removed bc that was the only way it was going to fit thru my door. We confirmed weeks ago base and legs would be removed PRIOR TO DELIVERY. Of course it shows up with base and legs and the delivery guys are way toooooo lazy to remove them. We wanted them to measure it and try to get it in. Instead of trying they drove off. I discussed with manager several times what we needed and was assured numerous times this was no issue.I
Zak was great! He helped my daughter and her fiancé find a nice couch at a great price. We will be back !
Very knowledgeable with the products and financing. Very friendly, and was not the typical sales man that bugs you. His timing was on point. Will recommend to friends and family.
We purchased a dining room set, Zack helped us there, he was great, very helpful and he answered all of our questions, the whole team was very nice and helpful.It was a great experience.
Zack was really helpful. As soon as we walked into the store he immediately approach us to help us find all the items we were looking for. He was awesome!!!!!!
VALUE CITY IS TERRIBLE!!!!! I gave them a last try from previous experiences with my family and friends in the past years.... yes VC was the go to back in the day. Either Ive gotten older or they fell off!!!! Ive gotten a few pieces of furniture from them last year for a 90 day same as cash. I placed a price hold by the manager for a table and bench set(partial). Now given that the initial pieces were financed through acceptance now.... Not only did I barely make it through the 90 days, my total was around 1600 give or take, past the 90 days , it went to over 3800 on top of the 1300 I have already paid.... HOW??? If janky was a company(s)!!! Ok so back to the price hold. I couldnt afford to get it all out along with my recently purchased items within 90 days. I was told whenever I come get the items, I could. Which is the purpose of price hold... I called and they stated I couldnt get a piece out at a time and they wouldnt have it in stock for months.after... so I said Ill keep it here for when they get the items in stock and I can pay it out.... how about when I call they say, oh its a different location(they moved) , but you can go anytime and wither cancel or payoff and retrieve items when theyre in stock.. I say ok cool. I come to the store, payoff my other items and try to refund my price held items and they tell me I paid with a gift card and a few bucks in cash. NEVER HAPPENED! Because they moved stores, it transferred over as a gift card. Not my problem. Then tells me I can only get the few dollars and the rest was taken out by VC becausethey charge every month you dont come pick up your item... What?! When were yall going to contact me!!!! They stated we dont reach out. Oh but acceptancenow sure enough calls me constantly! But yall couldnt communicate that. I would never ever do business with them again..Peeps if you arent cashing out, then loose your business with them.... they dont care about anything. And then not only did I have to only get my few dollars back, I had to wait a week for a requested check. More money wasted... COMPLETE INCONVENIENCE
We loved the collection at this location, Zack was helpful and patient with showing us the best collection and we ended up purchasing more than what we planned for. Really love to come back in the future.
Zack was a great help, made the purchase of a loveseat easy for my parents!!! Zach went above and beyond to help! Thank you!!
Our home furnishing consultant was Jerry Rice, he was super patient and very professional. He answered all our questions calmly and was very helpful during the entire process. If you are looking for classy home decor and furniture within reasonable prices, Value City is a must visit.
Bought Fabric couch and recliner, 6 months later we noticed the fabric balling up like a cheap sweater on both pieces. We call they send out a man to take pictures. I call the store, they don’t like what he said we are sending out a guy from the store. Of course nothing can be done it’s not a defect. The fabric in 6 months is literally falling apart. I ask for the manufacture name, they don’t know. Was told to call corporate maybe they know the manufacture. I said please remove these pieces from your show room floor they are complete garbage, but of course they didn’t. Don’t buy from here, I know I won’t ever again.
I came in to purchase new furniture for my new home and Grace and Hollis took excellent care of me. Grace was very patient and helped educate me on different beds and the quality. As stressful as furniture shopping can be I felt comfortable and at ease with the entire purchase and look forward to shopping again with Grace.
Wife an I came in looking for a new bed. Brian was very friendly and helpful in finding the right match for us. He was also very helpful with the quotes we were asking for with the bedroom set until we made a final decision. Definitely recommend asking from Brian when you come in.
Just left Value City Furniture in Westland Michigan. If youre looking for someone to help you find the perfect couch see Teresa she was a big help! We changed our minds several times but she stayed sweet as could be. Thanks Teresa.
One of the worst customers experience, this is my first time shopping with value city. I ordered multiple items with them. I had my first deliver for a couch, bed frame and a sofa where the sofa was torn completely which we ended in returning . My second delivery was schedule for Feb 23 for which they called on Feb 13th and said it won’t be deliver till April mid and that too might be and I can cancel the order if i want to. I already have chairs and sideboard which we got which matching that table there is no way we can cancel the order at this point. When I called the customer support they were super rude and cancel the order if you want.
Very clean professional sales rep. Brian Grier didnt talk me in to anything just took care of my needs. He is one of best ask for him when u come.
Tammy did an amazing job on helping us find our next dining room table. We will definitely be back! Thanks for the excellent service.
Went to VCF Westland for coffee tables and couches. We had some issues with the coffee tables being chipped in some places and cracked in others. I’m not disappointed at all because Brian Grier had our backs the entire time. Brian took care of the entire situation and kept reaching out to assure me he’d handle everything. The entire process of getting it replaced was smooth and painless.Thank you Brian.
Aaron Young was very nice!! He automatically made me feel comfortable and not like he was just trying to make a sale!! 10/10 would recommend
Tammy was the lady who helped me. I needed a table for my living room to match the rest of my furniture and she did a great job helping me. She was amazing and also very friendly.
Their marketing strategy of displaying attractive yet they hide the real cost in the back of the flyers. It is just annoying and a waste of time.Also, their discount relies mainly on the sales rep you are dealing with as some will give me better discount that gets cut of their commission.Availability is an issue as they display a lot of items and then give you delivery date for months out. They order it from the manufacturer after you pay for it. To me it is annoying not to be able to get what you want when you want it.
Quick & Efficient service with Jerry Rice! My original sales person made a mistake on my order which I caught on a phone call with customer service. Jerry made it right and got me out quickly.
Dont spend your money with value city, its not worth the price. I paid over $1800 for my bed even got the protection plan on it and still cant get my bed fixed and getting the run around from them, if I cant get it fixed Im going to file a lawsuit on them.
Brian was a pleasure to do business with. Very knowledgeable, helpful and would definitely do business again.
Michelle was our salesperson.. She was so nice and really above and beyond to assist me. My son really wanted a bad he saw and it it it was beyond our budget. The sales manager combined with other team members helped to make the purchase happen. I definitely. Appreciate and am grateful for the time and effort. Definitely will be back. I was eyeballing living set.
Ray was amazing and funny. We had a nice and quick transaction. We were very happy.
MY BEDFRAME COLLAPSED ON ME. furious. Apparently customer service rep AND management admitted they sell low quality items and “I’ve seen this happen before. Sometimes they last forever sometimes two weeks”. WHAT? Then they said i can return it WITH A 15% RESTOCKING FEE on an item that is so damaged it cannot be resold as “as is”. DISGUSTING. Will NEVER shop here again.
What a wonderful experience, we have gotten several pieces of furniture from here and couldnt be more happy! Brian has helped us and is awesome with his customer service. I would strongly recommend having Brian as the person you deal with to get your furniture, you will not be let down!
Aaron Young is amazing!!! Got me in and out in a set I loved. Super helpful, and so polite. Go to him!!!!!
Go see Grace at this location , great prices and selection of things! She was beyond helpful with our purchases .
Brian was very helpful and we got the furniture we wanted.Thank you Brian
Our sales associate Jerry was awesome! We had to order a new couch because the original one we ordered was discontinued. When we came in and found something we were interested in, we told him we needed delivery ASAP (weve been without a couch since January). Jerry kept us up to speed on everything and listened to our needs. Thanks to his awesome customer service, we found the perfect couch for our family.
Loved this location because of the variety and the customer service. Mr. James and Ms. Deshawn were so helpful and kind! We left as happy customers and bought a beautiful cream sectional!
Extremely satisfied with our purchase from this location of Value City Furniture. Brian Grier is the man to go to for making your furniture purchase! He listened to our needs and showed us so many options. Brian made the process simple and we are so happy with the results of our purchases. Thank you VFC!
Amazing experience with Tammy. Tammy greeted us right when we walked in and provided us with great assistance. Hollis as well was very helpful and straight forward. Both Tammy and Hollis ordered everything we needed and we we’re satisfied with everything. I really do appreciate them and suggest you guys see Tammy when shopping there.
In womens terms, furniture shopping is similar to bra or jean shopping. Its painful. However, I had the BEST shopping experience and got the best salesman! Ask for Ray Smith. Hes a cheeky Brit! So funny. A pleasure to work with and in my opinion, very honest. I would definitely go back as long as I got Ray again!!!! Thank VCF!
Brian Grier had great customer service answered all our questions. Brian knew a lot about the mattress and gave us the best options for what we needed! He gave us different options on what we could do! We really appreciated his patience with us!
Thank you Tammie for help my boyfriend and I pick out our first couch and mattress together! Tammie greeted us at the door and let us walk around and check out everything and then when we were ready she was very helpful checking us out and it was a fast and easy process. I look forward to getting our new furniture! Thank you Tammie!
Deshaun was the best sales associate! Great experience!
Tammie was so great. She greeted us immediately and made the process so easy. I would definitely recommend this store and Tammy in particular!!
Have great collection of furniture. Very well displayed. Sales team are extremely helpful.
Bad management very bad manager good luck talking to him Do not order anything from value city you’re going to end up ordering furniture will take months to com in And it will eventually come in damage then they’ll tell you will send someone out to check it out and then when you go to the store they’ll tell you your seven days are up we can’t do nothing for you oh I’m stuck with damaged furniture for God knows how long and they couldn’t do anything else about itOh and the manager good luck talking to her Again
Aaron was so wonderful! He helped me with options, and made the process so seamless! I can’t wait for my new furniture, thanks to Aaron’s help! I recommended everyone go and see Aaron at Value City!
I wasnt impressed. Everything seemed really expensive and not at all like a value. But thats just my opinion probably all furniture stores are higher because the price of lumber is so high right now.
I Love the staff here, Tammy is my Sales Lady, she is so knowledgeable and helpful. Lori in the office is fantastic too, so helpful with delivery set up. Ask for Tammy, you will Not be disappointed! Loving my new adjustable base bed and Mattress!!!
Excellent visit with Zack... very polite, extremely knowledgeable. Definitely went the extra mile!
I ordered several items totallying a couple thousand if dollars in September all for deliver in early to mid October. Well some stuff that was supposedly in stock were now mysteriously on a dock somewhere??? Well I went back and changed the order for something (Queen bed set) that was definitely available! The deliver date for that changed several times and as of yesterday changed from November 29th now December 29th (just after my scheduled guest leave!!!). I canceled my order and will now try Gardner White.. This has been a horrible experience. I will never shop there again! Repeat NEVER!!!BTW: This also happened on an order I had pre-pandemic, so no excuses just lies and unfulfilled promises!!!
Rudi made our experience at this location extremely pleasant! He was well informed regarding the differences of each piece of furniture and helped my family choose the right one. He was extremely patient and personable. If youre ever at this location ask for Rudi!
We came here to buy a sectional sofa for our new home and Tammie at VCF helped us find exactly what we were looking for. She managed to find us a delivery time that worked best for us and made the process as seamless as possible.
Good place to shop furniture but please take your room measurements ☺️ because they have good stuff but not suitable for space.
After our visit today at Value City Furniture I would highly recommend Derrick our sales Representative. Very knowledgeable and helpful! I can’t share with you the amount of money he saved us. He’s the BEST!
Tammy Did an awesome job. I greatly appreciated how she gave me space to look around and came back and check after I had time to look at a variety of furniture. The selection was a great and the customer service was even greater. Thank you tammy!Nicola
Shes wonderful amazing Tammy she was a very resourceful sales lady highly satisfied I give her 25 Stars
Brian G. is the best! He helped me pick out amazing living room and bedroom furniture. Super attentive and knowledgeable. I’m a customer for life. Also, the ladies at the counter helped me with financing and they were great as well! Overall, a stellar experience.
This store looks amazing it is very well organized. I was greeted soon as I walked in the door. They also had a excellent 120 day same as cash program. I was able to get my furniture and not spend all of my pocket money. The program also helps build your credit. Acceptance Now manager was great also. This store has the most friendly staff I ever seen in a business
If youre planning to purchase anything from Value city Furniture make sure to ask for Aaron Young. Hes the type of salesperson who will give his time and attention to help you in every possible way to find you what you need for your beautiful home. Thanks Aaron for your great service.
If you are out looking for furniture go see Jerry Rice! He is amazing! My fiance and I were in looking for a new bed and he promptly helped us with as much info as we needed. Worked with us to get financed. And even got us some extra deals that we werent expecting. He made this process so simple and easy. We will definitely be going back to see Jerry for any upcoming furniture pieces we need. Go see Jerry!!
Tammy is the best sales person I ever met. She help me very patiently to choose each and every furniture of my house. I have five bedroom to living room and dining room and she helped me show patiently and guided me to choose each and every item of my home. The best thing I like about the Tammys her patience and giving enough time to the customer. If I could have more than five star I could have given to Tammy. I will write her top of the agent for this place so please contact Tomy for your father needs
It was great! I love my new recliner, it does everything; and well worth the wait. Thank you, Value City Furniture. I went to several stores, looking for something, that would accommodate, the comfort, that my body so desperately needed.
Great place to get new or clearance furniture! They have all the latest styles for all the rooms in your home 🏡! The staff was friendly and helpful too. I picked up something from the clearance side, but you cant tell. Located on Wayne Road in Westland at the former Art Van store!
My sales associate Jerry was very helpful and patient with me. He explained everything throughly and took the time out to make sure I was getting what was best for me with price and quality. I highly recommend someone to use him as a sales associate:)
We came in to look at a furniture piece we saw online and Aaron Young approached us and asked us wha we were looking for. We explained the piece and he knew rite away what we wanted and took us over to it. It was a very easy process and he was very knowledgeable! We walked away with our full 3 piece living room set for a great price and are very happy! Def. recommend!
After getting the runaround at Gardner White we came to Value City Furniture and soooo glad we did! We received excellent service from Michelle who genuinely seems to like her job (big plus) and was able to answer all our questions with a bright smile! We will be back!
I want to share that I had a wonderful experience from beginning to end working with Aaron. My transaction included multiple phone conversations to satisfy my purchase and and he was pleasant and professional as expected. I highly encourage you to come and do business with him soon.
Erin was very helpful with my mom with finding the furniture she wanted. He was super nice and patient with us!!!!!
I went in for a dinette set and living room furniture with a $1900 budget and got both for under $1500. Rudi was a great help and really worked hard for me to be to get all items the same day. Very happy now!!
Had a great experience. Got to check out the new store located on Wayne rd in Westland.Our salesman Jerry Rice was super helpful and very ice to work with. Got us a great deal on a beautiful priced if furniture.. Will definitely return again the next time we are shopping for furniture.
Aron is awesome! Just moved into my first apartment and he was very helpful with helping me find a nice living room and bedroom set! The store was very clean and everyone was profession Not to mention the service was quick! I got in and was able to find what I needed immediately.
Ray was amazing and helped us find a wonderful couch and loveseat.
Tammy was so helpful. We had her running around the store, looking up prices, showing us different furniture. She was very patient with us. She got us a great deal.
Ask for Aaron! He is so helpful and patient, me and my wife came in looking to update our furniture in the living room, and really did not know what we wanted. Aaron gave some very good suggestions and really showed some good options. We end up buying and a good experience!
Aaron is a fantastic salesman. Hes honest and not pushy. Value City Westland had been completely honest and kept us up to date with any and all changes. If you need furniture go see Aaron.
I had excellent service with Jerry. I found a bed I found suitable and set up a payment method to which Jerry provided amazing assistance.
Jerry, was soo awesome in helping me purchase my furniture, after such great service I recommended him to my niece. She was able to help her as well. Im grateful for the knowledge, experience, pricing, and the care he displayed to make sure we recieved everything. Thanks again Jerry
I has an awesome experience here today wtGith Alexis. She was very attentive and knowledgeable. She listened to my specific situation and need and worked hard to accommodate me. She continued to check-in on me throughout the process. She even helped me learn how to moonwalk while I was waiting. Lol. Great experience and I will most definitely be back looking for Alexis to help me!
I was just in the store and Barb helped me. This is the 10 or 12th time I’ve been in the store in the past 6 months and every single time I left disappointed. Today is the first day I felt I was dealing with someone who would help me solve my problems with my furniture. She is the best sales rep and most of all friendly. I will be returning to barb for my basement furniture in the next few months.
Stopped at Value City Furniture this afternoon. I was greeted by Tammie B.Indicated I wanted to browse, and I was allowed to do so unencumbered.When I did have questions Tammie helped in a polite and informative manner. I also spoke to her sales manager and had the same experience.An overall positive visit.
Great service and support from Tammy B. She is awesome at helping you finding the right items. I have returned back here again and again and she was never bothered. She also skipped her launch time to help us out.Thank you Tammy
Jerry was our sales representative. He was very pleasant and helpful! Jerry greeted us at the entrance and gave great suggestions. My wife and I are very excited about our selection. Can’t wait to delivery date!
We came in today looking for an inexpensive sofa for oir family room. Tammie helped us out and she was very patient and helpful. We will definitely come back to see her
Aaron Young was great, I’ve been putting off this google review for the longest because life happens and I’ve been busy, he is very calm and patient we asked questions and felt comfortable with him. Great salesman we definitely will be back to purchase again.
If you want the Best deal ever come to Value city to see Tammie she will take care of you ❤️
Almost every display featured these manmade, mirrored, star shaped, cut glass that were gaudy and sparkly. A Complete OVERKILL. It made everything look cheap.
Michelle was such a pleasure she greeted us as soon as we came in the door. She was very informative and patient with us. I would definitely recommend this location (n wayne rd) to anyone looking for furniture! Thank you so much for making this experience as smooth as possible
Made a purchase of a bedroom set today and was helped and not (hounded) by Teressa Davis of the Westland, MI location. Teressa was very patient, thorough and clear when discussing the different options and prices. She made my buying experience pleasurable and memorable. Thank you
Bryan & Lori were so helpful! They assisted us in making decisions. We had some inquiries about some furniture we had previously bought & they answered all of our questions.
Excellent excellent excellent!!! Teresa gave me the time and space needed to look around and shop. Does not stalk you around the store. She is a great sales woman. Do not waste your time with any other furniture. Quick, fast, efficient. Thank you again :)
Our salesman, Brian Grier, was absolutely fantastic this afternoon. He was incredibly helpful with finding items in our budget that would fit our space. He also knew all the furniture piece names, which was impressive!
Due to pandemic things have been crazy, and have affected all businesses, so I had problems with my orders, mix up, delivery days changed a few times, communications, but even after all that, we did get are furniture, and must say very very pleased with it, had another minor problem, with another issue on one of are other pieces, Associate Dooley , stepped in and took care of us hands down, all problems were solved after that. Can’t say enough on how he handled the last part of are problem. Will be returning to buy more stuff because of the customer service he gave us after all the mishaps in beginning.
I love me some TAMMY!!! She made my experience so fun and exciting and mind you I’m shopping for furniture. She was helpful in every way possible. Thank you so much for your wonderful customer service, and truly making sure I got the best of the best! You’re awesome!!!
Came in today and found the perfect sectional for my living room. Tammy assisted me and she was absolutely AMAZING!!!!! I’ll definitely be back to Value City for my next furniture purchase. Excellent quality, top notch service and great prices!Colette
Michelle happily greeted us at the door. We told her what we were looking for and she took us right to it. Her customer service skills are great! We will ask for her our next visit to Value City Furniture!!
The new store is beautiful. As you enter the store, everything shines and glitters. Tammy, our sales associate, greeted us and we found the perfect furniture within just a few minutes. It was fun to to browse, as there is so much to see. Looking forward to returning soon!
My 5 star rating I gave on behalf of the sales rep’s request went down to no stars. The sales person was good but as for getting what you pay for this place is a joke. Don’t order unless you like the hassle and frustration or you want your furniture a year later. Purchased in March and still no furniture.
HORRIBLE EXPERIENCE. We paid over a grand for couch and chair they said it would be delivered in just over 2 months. We called today to check the status (we were told someone would contact us but no one did) as it was to be delivered tomorrow, we were told it would be ANOTHER 3 months for one piece and the other would be delivered NEXT YEAR. Absolutely ridiculous. Would not recommend shopping here unless you’re okay with getting your order a year late. We have also been on hold for over 30 minutes trying to get a refund. Absolute garbage service.
This is my first time buying furniture from this store and I am really regretting it and it is going to be last time. I had a terrible experience with this store. I ordered kids bedroom, two sofa seats, one love seat and chair all were in first week of January 2021. The kid’s bedroom arrived at scheduled time but there was a problem with chest drawers. I contacted them two times to get scheduled for the services. After that a person finally came and he said he needs to order some parts and come back, this was back in February still trying to know and calling them to know if he is coming back to fix the issue. One sofa and love seat supposed to get delivered in the middle of February but they called me to say that it is going to be in middle of March, then they called me in March to say they are going to delivered sofa in March and love seat at end of June.The chair also was delayed until April. Unfortunately I had to cancel the sofa, love seat and the chair. Only one sofa was delivered on time and in a good shape. I had problem with trusting them anymore with time of delivery, the quality of the things, and their way to handle the issues and deal with their costumers.
Very helpful staff! Kanesha helped me out with all my questions and gave me time to shop on my own as well. Super simple and smooth process and I get to see my new couch in less than two weeks. Super excited, thanks Value City!
Jerry found me the best price for mattress and adjustable frame for my senior mother. He double checked availability and delivery. He was friendly and very thorough .
Grace is wonderful! Me and my family went in looking for furniture for our living room and we received nothing short of excellent. The best store I’ve been to in a long time. Thank you value city for all your help!
Great prices and customer service. They were busy but we got helped promptly and were able to go home with what we wanted the same day. The staff were really nice and helped us get our item in our car. Very happy with Value City Furniture!
So, when you walk in everything nice around you, and employees so welcoming, however i just gave two star regarding the delivery timing issues. Just keep in mind your delivery date is not gonna stay the same and they blame everything on COVID. And that they have nothing to do with the delivery department.I paid extra $150 for delivery and my initial date was mid April, and they kept delaying it couple times, till it was delivered in mid June. A full 2 month delay!!! And customer service might be rude to you, when you ask why all this delay happeningSo eventually we got our sofa & recliner and they were nice &professional put them in our sitting room.
Great experience shopping! Great salesman! No pressure shopping! Ray was awesome!
Great service every time we go into your store Tammy is very friendly and always gives us the best information
My daughter took me here to look for a new recliner. She recommended I see Jerry. And boy was she right! We tried several other places including another Value City location but they just werent doing it for us. The minute we saw Jerry he directed us right to the electric recliners and answered all of my questions. Got me some extra deals and saved me more money. Best salesman i have ever dealt with. If you need anything from here please go see Jerry! You wont be disappointed!
Jerry Rice was completely Awesome. He was very professional and was able to answer all of my questions. I will definitely be a returning customer thanks to his service.
I had a great customer experience at the Wayne Rd. location. My salesman was Rudi … he was amazing.he was very professional, knowledgeable, and patient. Rudi was the type of salesman that makes you come back and shop again.
I ordered furniture from this establishment and was told it’ll be delivered on March 26. When delivered the guy stated one of my furniture pieces will be delayed about 5 days. Why didn’t a Manager or Store Manger call me and communicate that so I’d be aware? So I called and some Manager took my number down and said she’ll call once the computer system is back up. That was March 26, 2021 it’s been 3days and no one contacted me.Please don’t order from this company save the hassle and go to Gardener White.
Aaron and Michelle helped us. It was a very pleasant experience. There was no pressure to buy, just an introduction and left us to look until we were ready for them and then it was a quick easy deal. Thank you we are looking forward to the delivery.
Jerry Rice was extremely friendly, professional, and helpful. I had a bunch of questions and he never made me feel like a burden for asking them. Very knowledgeable about his craft.
Tammy was an excellent sales women. My husband and I were very pleased with the service I received.
We had a great experience with our sales lady Grace, she was extremely patient and did not put any pressure on us to buy something we werent sure about. So Thank you Grace
Excellent store! Very clean, organized, friendly staff, not pushy at all like the Dearborn location. They have all kind of trendy styles and the standard traditional styles as well. Ive been buying lots of furniture from Value City and their quality is amazing. Excellent real leather sofas, very durable. Ive bought a set 12 years ago and still looks brand new. Another set is 6 years old and looks brand new as well. Im in for my 3rd set now. Great deals happening now through the 30th of the month. I was helped by Brian, Excellent service and very professional, knowledgeable and provides great advise. I live 7 minutes aways from the Dearborn store but would never go there again. I much rather drive extra 25 minutes and go to the Westland store.
I got furniture delivered almost two weeks which was a hour late. Once they drivers left I realized they did not leave the adapter to make my furniture work. After calling for three day the manager did bring one out. He gave me the wrong adapter as well. Now he we are again Ive reached out to head quarters and this location. The manager can never come to the phone. There is a lady that always tells me she will take a message and have the manger Hollis call me back. Well here I am no nothing no customer service or anything I guess my little 2500.00 meant nothing that I spent!!!!!!!!!! Sorry As Customer Service HORRIBLE LOCATION
Brian was very helpful in helping me find my couch and tv stand for my new home. If you need a salesman who knows their way around, has a great understanding of people, and is just an all around great associate; be sure to ask for Brian when you come into the Value City Furniture store in Westland!
My furniture consultant Jerry Rice was awesome the best customer service every. He moved furniture for me to see if they with together. 5 stars plus more...
Came into Value City Westland location, I was looking for a new mattress, I was greeted by one of the salesman named Rudi. He was very friendly and helped me find exactly what I was looking for.Had a great experience here and I will definitely be coming back again!
Deshaun, Ann and Nancy VERY VERY NICE. CUSTOMER SERVICE EXCELLENT. Had a bad experience with Ashley Furniture, they changed my attitude about my furniture purchase.
Great store, great sales people. I was greeted by Ray and he was very helpful and knowledgeable. The store is newly renovated and very clean, bright and lots of furniture to chose from. I will be back for all my furniture needs. Great store
Beautiful store and great pricing on all pieces in store. Ask for Ray! He was very helpful I would recommend everyone to go in store. Best salesman I have ever encountered. Made furniture shopping much more enjoyable.
To all you 5 star people.....you will never get your furniture. Theyre quick, fast, efficient taking your money. Ordered a couch of 4/2/2021 expecting to see it June 9th. NOT! Kept delaying delivery date while still paying for it. Every week pushed back further and further. Canceled order and moving on Go to their facebook page for the real experiences.
Aaron was very pleasant and took the time with us, as we switched back and forth between two dinning room sets. I will be looking for him on my next purchase!
Tammi at the westland location was great. I appreciate her. She was very helpful and nice. Sofa I purchased was just what I needed. I wanted something right away and Tammi made it happen.
Great customer service. Mr. Hollis was very patient and helped me find what I was looking for. Also the guys at the customer service pick up did an awesome job wrapping up my furniture and putting it in my Jeep.
James Tindal did an excellent job servicing my furniture needs. He was very patient and catered to my every need! Please check him out at the Westland Value City Furniture store!
We ordered a living room set, coffee table, and a huge dining set in November. It is now almost June and we have only received one couch and two dining room chairs!!! We were first told we would have everything in January with two chairs coming in March. I was fine with waiting those couple months, but this is absolutely ridiculous at this point. They called in April and said it would be here in May. Weve been calling daily and they just say that someone will call us back, but nobody ever does. They have no problem billing us every month though! This place is the WORST!!!
Jerry was great. No pressure my entire time there. Answered my questions and had me all set to go quickly. Everyone was extremely nice.
Barb Oman exceeded my expectations when I walked into the store. She was friendly and helped me with all my furniture needs. I will be returning back to her in the future. Amazing service
Tammy was fantastic and helped me with my purchase. 10/10 would come back here just for her!
Great service by the lovley associate Teresa. Love our couch purchase. Will come again!!
My mom and I worked with Teresa D. and she was amazing! She helped my mom find a new dinette, and helped me figure out shipping and timing for a new bed! Thanks so much Teresa!
GRACE was sooooo amazing and helpful. She got me everything I needed. Thanks again
Came in with my wife today and bought my wife a recliner people call me dawg. This is my nephew account I don’t have a Gmail, but with Aaron amazing customer service I had to use the nearest phone I could. I definitely will be back thanks.
Ask for Rudi! The most experienced sales person I have ever encountered. His attitude was professional and Rudi made me and my wife have a good time throughout the sale. The whole experience didn’t feel like a chore, it felt like having fun with a good friend. I am so happy with my experience at this store and will be referring Rudi to my family and friends. Thank you Value City for hiring such a skilled sales person.
I bought a recliner that was supposed to be picked up by a friend on March 16th, 2021. I bought it with the knowledge that I had surgery on the 12th and I needed this recliner to be able to rest and recoup in. When I called on March 15th, 2021 to confirm pick up and see if they had a time they they told me that the new pick up date was mid April. I can definitely understand that things happen and with all the people buying furniture because of the quarantine, stimulus and taxes that delays will happen. But I’m upset about the fact that no body communicated with me that the date has changed. They had access to my email and phone number so there’s really no excuse. I was also told that I would have to wait a few days for my refund. Thankfully I had enough to purchase a chair at Gardner white but again that’s not the point. If I would’ve known days before I would’ve been able to get my chair situation earlier. I know I’m just a number to value city and they don’t care that I’ll never shop their again but I hope this review helps someone else
Jerry Rice was the best with helping us pick our loft furniture and it was in stock!!!
Came in the Westland store to purchase an outdoor sectional that I saw online and was helped by Aaron Y. He provided great customer service, and was very personable, honest, professional and knowledgeable.If you stop in ask for Aaron Y...You won’t be disappointed!
Do you want to order furniture and never actually receive it? Then look no further than VCF. My wife and I ordered a couch in the beginning of May to be delivered at the end of June just before our wedding when we were having company to the house. The delivery date was continuously pushed back by VCF until finally they said the had received it from the manufacturer and would deliver it July 3rd. July 3rd came and went and no couch and no call from VCF to reschedule or even let us know they weren’t coming. I call after the holiday and no apology or hey we’re going to get that to you tomorrow. Nope they just try to pick a day to deliver it without even checking if that day worked for me and they refuse to deliver it any earlier. After getting the runaround on the phone from them I finally had to go in and give them the option of delivering it the 7th or cancelling the order. I guess my order wasn’t that important to them because they cancelled it. Needless to say they will not be getting any other business from me and I would suggest steering clear of them as well.
I got great service from Darrek over here at the Westland location. He walked me through everything and helped me get a great deal. When you come in Ask for Darrek. Hes definitely who you want to work with.
Tammie was very kind and helpful, got us everything we needed and was patient with us. Great service! Beautiful furniture, so many options!!
Ask for Ray, honest and upfront with knowledge about every question I asked him he helped fit my furniture to my space without leaving the store. the store itself was clean and bright and there were a lot of people around so thats always a plus and is very telling.
Tammie was so great. She helped me decide on what furniture set to get because I am so indecisive. If you’re looking for someone very patient, friendly, and professional Tammie is the person to see!
On February 28th, my better-half and I spend nearly 3-hrs at Value City Furniture in Westland at the North Wayne Road (old Art Van) facility. I cant say enough good things about our sales person Aaron Young. He was polite, engaging, funny and took the time to get to know us as well as let us get to know him. He personally toured the entire store with us as we sat in nearly every piece of furniture to find the right fit for us. However, there was not single bit of pressure, he was basically a member of the family testing everything out along with us as we joked and laughed. This young man has a couple of customers for as long as he decides to stay at VCF because we cant see ourselves shopping with anybody else. If youre looking for furniture, check out VCF and ask for Aaron!
I was greeted by Jerry as soon as I came through the door. He pointed me right in the direction of the furniture I was looking for and when I needed him, he swiftly took care of me and got me a pick up date that worked best with my schedule.
I went with a plan and achieved better. I purchased the four dining room chairs and purchased a table foe the kitchen table with four chairs at a great bargain. I plan to return shortly to purchase tv stands. When you come in ask for Ray. I love vcf Nd have made several purchases over the past 20 years.
Jerry Rice he was my sell person. He was very good to me and he explains to me what I I need to know of what I a ma buying. He is very professionally . He is aa good man
Had a wonderful experience with Tammy. She was helpful 2 days in a row when I changed my mind. Even took more than 2 hours and never complained.
Our salesperson was Tammie Barylski. She was kind patient and very informative. We walked in from a bad experience with Ashley Furniture and by the time we walked out, we felt much better.
Bought our bed here, great experience thank you!
I worked with Tammy----the absolute best consultant at Value City. The best prices & very helpful. I am a returning customer & will always come back! If you need furniture this is the place to go!!!!!
Had a Sales rep by the name of Brian he helped me all the way through the purchase process .explained things in simple terms made sure I got what I needed concerning a bunkbed and mattress for my sons .I would definitely refer others to this VALUE CITY..because of Brian great work bro !!
Jerry Rice a great salesman. Loved his service!!!
They have much better quality furniture also better service. The reason for the 4 star is they mess up the delivery dates. Still I’d recommend. Ask for Rudi he is an expert salesperson.
Hi Tammy was our sales person and she is the best follow her from art van never went to values city but convinced me and my daughter to come . Knows everything about furniture I switch furniture a lot so now my new store is value city
Very helpful and pleasant to work with never pushy and very knowledgeable will definitely be back to see tammie b
I really had a also time there Tammie was really helpful she even help me with the finance department where I can have my furniture home and still pay monthly. The whole staff was very nice and helpful .... THANK YOU SOOOOO MUCH WILL SEE YOU SOON 😊😊😊😊
I had the best experience with Michelle. She was very attentive, helpful and honest. This will be the only store I shop at for furniture.
Had an amazing experience with me. Teresa she was very helpful. Helped me find my kids a brand new twin bunk bed. Thank you so much
Had a great experience at this store Grace helped me choose some furniture for my new place. I’ll be sure to return soon. Thanks again
We went to Value City and Deshaun was very helpful. Definitely recommend going to her if you’re buying.
Very chill experience very helpfuli would recommend zach to everyone!
Go check out Namon when you go. Hell find what youre looking for, and hes a pleasure to work with.
Rudi was so helpful and friendly, every time he make so easy to me to buy my furnitures
I sat in one of them recliners that looked like Capt Picards chair. I reenacted a few screens. They didnt look kick me out. Maybe they thought I was crazy.
Ray at the Wayne Rd location was great! Very knowledgeable with a fun personality. My third time purchasing furniture from Value City
Ray was wonderful helping us with a new dining room table and livingroom table! Very friendly, fast and efficient! Will be back!
I purchased a blue beautiful sectional with a chase on the one side and I felt so bad I went back up there lime 3 times to change my order because of the way my living room had to be set up and the people behind the desk ther for paying and delivery were so so nice and polite and helped me.with no bad expressions or anything I know it was hard I work in customer service also but Billie and.the other 3 in the Westland area just were absolutely beautiful people that care even if you were a pain thanks to you guys I recommend this Value city in Westland Im coming back!!!
Michelle and Alexas were really great. They made the whole purchase process smoother and fun. I would definitely visit again.
Aaron, Lori& Hui,Thank you so much for the most amazing customer service. Back to back customer. I high recommend you give this location a visit. Best of luck! God bless you all.
Tamy is the most wonderful sales person we have ever met in a long time thoughtful knowledgeable and always friendly
Ms. Teresa was phenomenal in helping me furnish my home. She helped pick out the best pieces and helped accommodate me as far as my delivery. I’d recommend shopping here with Ms. Teresa. Thank you so much.
Our salesperson Tanisha is great..the store has a unique situation where that cant sell the unit we want..however nothing that we like is available for pick up or delivery for at least a month..will change rating once satisfied
Rudi took such great care of me! He helped with find the right furniture for my style and price! Thanks Rudi!
Would definitely recommend Lisa at Value city. She has a lovely personality and was very kind and helpful to finding what we were looking for. We will stop in again for any more help we need in the future and request Lisa!!
Total reviews rating 4.5
199 Reviews for Value City Furniture 2023:
Review №1
2022-01-10Came in and found my kitchen table and a very nice picture. And found a couch and love set. And a nice discount. My friend grace Grodzicki she did a great job helping us.
Review №2
2022-02-05Aaron was exceptional in selling me a mattress today! I have not bought a mattress in years, and was a bit unsure on quality and price. He listened to my concerns and gave me choices to pick from on the floor. Finally, I feel I made an excellent choice! I am so happy! I asked God to come shopping with me! I feel I found the perfect mattress thanks to Aaron!
Review №3
2022-05-19I had a great experience with the purchasing of my bed and the delivery into my home. However I have found some damage to my boxspring as I was removing the plastic. And that plus my 2 free pillows not being delivered, then not in stock and I have to wait until july for new pillow, you are receiving only 4 stars.
Review №4
2022-01-20Tammie was BOMB! Come and see Tammie! Helped me for over an hour and was not pushy! Love it! Probably gonna spend more money now 😆
Review №5
2022-02-23Walked in and immediately was greeted very warmly by a sales rep named James. Who proceeded to be super helpful and answered all my questions quickly and explained to me how to find the customer pickup. I didnt even buy nothing. I can only say if you need furniture, lamps, tables come here. And hopefully your sales rep will be as helpful as James was, or you might get lucky and get James
Review №6
2022-03-18Made a purchase of clearance item in October 21. The item broke in January 22. Contacted person for repairs end of January 22, emailed photos of problem. I wasnt contacted. I did follow up end of February 22. Service man came out March 8. 22. Made calls after service man completed appointment. Appointment completed on Tuesday. I did follow-up 3 days later. Was told serviceman in at 1Did not get return call. I called back following week. Put on hold no one answered phone. Talked to manager of furniture store March 22. He basically said didnt matter. That I did not get service until 35 days from my first contact cannot be responsible that I continued to do damage to this case a bed. He could only address original complaint. I will never make a purchase again your Westland store. Which is closer. I will use store in Taylor, Michigan, or make my purchase from the Garden White Furniture store.
Review №7
2022-07-11I had an amazing experience with the sales associate, Zach. He was very attentive, honest and easy to get in touch with. Thank you for helping me find the perfect sofa within time for my apartment move in! Zach is the best!
Review №8
2022-05-29Jerry Rice is the best sales person!!!! Ask for Jerry. Jerry helped my fiancé and I pick out our furniture for over 4 hours, it was the best experience I’ve had with really any customer service experience. Jerry is very knowledgeable and goes the extra mile to make you feel comfortable and adds value to your whole shopping experience.
Review №9
2022-07-02Zach our salesman was awesome. He was very knowledgeable. He gave us time to explore the store and never made us feel pressured to buy anything. The experience was so awesome we bought 2 dressers instead of one!
Review №10
2022-06-28Amazing selection and upscale staging. Store is huge with a wide variety of products and very good prices. Nemon was amazing in helping us secure our sofa but also dropping heavy knowledge on what mattress would be good for us. Zach helped us closed the sale a week later as Nemon would be out of office. Appreciate both of you for helping us get exactly what we needed. We will definitely be back!