Velocity Truck Centers - San Diego

Address: 6066 Miramar Rd, San Diego, CA 92121, United States
Phone: +1 619-564-3700
Services: Service options: Delivery, In-store pick-up, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Payments: Credit cards,

Category: Truck dealer, Truck accessories store, Truck rental agency, Truck repair shop, Used truck dealer
Rating: 3.8
Site: http://velocitytruckcenters.com/
Worktime:
DayTime
Monday7 AM–6 PM
Tuesday7 AM–6 PM
Wednesday7 AM–6 PM
Thursday7 AM–6 PM
Friday7 AM–6 PM
SaturdayClosed
SundayClosed



Name: M*** B******
Date: 2024-06-08 18:09:22
Rating: 1
Comment: I brought my RV in for a service on the air dryer for the brakes. They were to replace the filter as well as some other services. When I returned home and looking over their work, I noticed that the filter cover had not been touched. I contacted them since I had gave them a OEM filter to replace, and specified that it had not been changed. I gave them the benefit of the doubt and said perhaps it was overlooked and to send me my filter and I would have it done somewhere else. I sent pictures and videos showing that there was no way that the work was done and they Simply said the technician changed it. I went as far as a regional service manager, and still, they will not agree that it was not changed. I had it changed and it showed that there was an old filter and definitely not the new OEM filter I had supplied. Again I sent videos and pictures to try to ratify this in a easy way, but it looks like I’m going to have to get legal involved because I do not want this happening to other customers.
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Name: S*** M******
Date: 2024-03-21 13:02:16
Rating: 1
Comment: I have been there for a recall they did the recall I really appreciate their service but the service advisor advise me. There is a pending code on the truck and he told me what’s the code for the funny thing is I ask him how much it cost to fix the code and he goes oh we have to do diagnostic again will be two hours, I don’t know why and we know what’s the code is and they want to charge me over $400 diagnostic and he told me what’s the code is to me. It’s a stupid move. unless the service advisor think we are stupid.
Name: V***** R***
Date: 2024-03-19 20:52:53
Rating: 1
Comment: Their parts department do not care to answer their phones. I’m a mechanic and I tell my Freightliner customer’s to source their parts anyway they can because this dealer does not answer their phones. Just a waste of time for people to try to get a hold of them.
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Name: R*** M*****
Date: 2024-03-18 21:56:50
Rating: 1
Comment: Stay away! They are AWFUL!
Name: B**** D******
Date: 2024-02-05 19:50:12
Rating: 1
Comment: One of the worst Frieghtliners to go to. Called them up they said they are one to 2 days out. Told them we could park outside the gate. Showed up and they said we needed to get a hotel and leave it. It’s already been in the shop 6 times and Freightliner and Detroit couldn’t what was wrong and replaced the sensors again and the filter.
Name: D**** R*****
Date: 2024-01-02 15:15:45
Rating: 1
Comment: Far too expensive.
Name: J** B****
Date: 2023-09-12 05:31:44
Rating: 5
Comment: Always helpful.
Name: R**** R
Date: 2023-09-02 05:33:33
Rating: 1
Comment: Spam is here, don’t trust them, we wear…
Name: E***** M*****
Date: 2023-08-18 02:20:59
Rating: 5
Comment: Great people, great service. My Freightliner is serviced best by them!
Name: P*** P***
Date: 2023-08-16 03:01:14
Rating: 1
Comment: Took my diesel pusher RV in to have it diagnosed with 2 issues. Service guy told me he would call me back around 3:30. He didnt so I just figured they didnt get to it during the day. This is no problem as I wasnt in a rush. I called them before 4pm just to let them know that I had left it unlocked for them and would they move it behind the gate and lock it up. Person I spoked to assured me they would do that, and that there is security and cameras. I didnt have confidence this would happen, so around 7pm I drove over to check. RV was right where I left it and door still unlocked, window open. Someone from service had already been in it since plastic was on the seats and paper lined the floor, but they still left it unlocked. I locked it and left. Returned today and had words with the service guy about how unacceptable it is to leave a $250k RV unlocked after hours, out where I was able to walk in off the street, go into the RV and leave without anyone noticing. They obviously dont value my property so they will not get my business. Glad I have trust issues and decided to check.
Name: D*** R*******
Date: 2023-07-26 01:32:45
Rating: 5
Comment: Very professional organization it seems. Colleen and the techs in service were superb in getting my RV analyzed serviced while keeping me informed of the progress on the coach. Dave Rannells
Name: D***** K********
Date: 2023-07-21 04:57:15
Rating: 5
Comment: I love this place, very helpful and friendly staff.
Name: A N
Date: 2023-04-18 23:36:12
Rating: 1
Comment: No sale representative on site, not answering calls, voicemail is full. Please close your business, we may get someone else who makes this dealership better for San Diego.
Name: d** g*******
Date: 2023-03-17 19:20:14
Rating: 1
Comment: Start off i took my company truck here and had them turn up the speed the truck was perfect until these people touched it now im having problems with the jake brakes aka engine break and i can not pull no more 28k and it short shifts and my rpms are way down now the company truck is lame.
Name: S**** M*******
Date: 2023-03-16 23:43:15
Rating: 5
Comment: Kept me in the loop with servicing on my rv. Very friendly. Comfortable lounge.
Name: J*** A****** G***** L****
Date: 2023-02-23 04:57:15
Rating: 4
Comment: Excellent truck service
Name: J Q
Date: 2023-02-16 22:19:36
Rating: 3
Comment: The service department and the service advisers very professional. I wish the parts department can be more professional. They need to take a page out of the service book.
Name: J** G*****
Date: 2023-01-21 02:07:44
Rating: 5
Comment: My boss had this recall letter on his Cascadias requiring to go to the dealer for some sort of computer programming. He called this place ahead and was advised to bring the trucks in as early as 7am. We both bobtailed in from Miramar Rd at around 640AM. The ladies who serve the Service department were very friendly and efficient. Since it was a 2 hour job or so the technicians were at it right away. There is a small lobby in the service department and also very gracefully another service agent offered assistance when I was looking for an outlet to charge our cellphones. The Mens restroom kept spotless clean. This dealer has found Great people with above and beyond customer service skills. On top of it all the technician working on my assigned truck also took care of a pending recall regarding some brake assembly switch. It was unbeknownst to my boss and taken care of fast by the technician. Truly a great Team here.The main entrance is 6006 Miramar Road (sharp right turn), there also appears to be an Alley way entrance off Miramar Mall on the West side. The Small street next to Stars and Stripes fuel stop has a dirt shoulder where you can wait out opening times.
Name: R****** H*****
Date: 2022-12-04 21:39:42
Rating: 5
Comment: The experience was great, I took my freightliner in because it broke down. Had a coolant leak that no one could find even when I took it into another shop, had an oil leak and a when I got it towed the fuel started leaking out. I was working with Chris, very nice and courteous and they got my truck fixed in a week. Its still running smoothly after a couple days of driving. Thank yall very much for taking care of my truck!
Name: M** H*****
Date: 2022-12-02 08:41:37
Rating: 5
Comment: Took my buddy here to drop off his RV and give him a ride back home. He was skeptical at first if they were going to get to his rig in a timely manner and thought that it would be expensive to repair. To his surprise it was quite the opposite! A couple of hours later he received a phone call from Veloctiy. Not only were the repairs half the price of what he had in mind but they would have his RV ready in just two days! My friend is very pleased with the professionalism of their team because they went above and beyond his expectations. I highly recommend their service(s) to anybody who needs their Freightliner equipment repaired or inspected...
Name: C****** K******
Date: 2022-11-22 21:17:23
Rating: 5
Comment: Colleen ARREARAN is the best. She always smiling and helps me to get in and out in one day. Thank you for the service 🙏
Name: E*** C*****
Date: 2022-10-03 21:09:23
Rating: 1
Comment: Beware of Courney Weeks!! Service rep for velocity. Ms, Weeks gave me a estimate of $6,000.00 to service my truck. I took my truck to another repair shop and got an estimate for the exact same repairs and the estimate was $500.00. They repaired my truck while i waited it took every bit 25 Minutes. Ms.Weeks also stated that my DOT inspection will cost $100.00 But she charged me $300.00. I see why she is the Token Service rep. Beware of her she will put your business in the Red!!!!
Name: X** L******** L**
Date: 2022-09-12 18:49:42
Rating: 1
Comment: Worst experience ever, first of all they charge 194 or 196$/ hour.They changed the thermostats and fan clutch, whoever after 40 miles we the truck got overheated. upon check guess what? we have got leakage.( we went in dry as bone).For a 3-4 hours of labor I was charged 12 hours of labor, Even though they kept my truck for double checking their job and still after driving 40 miles I have significant leakage.so literally I paid 3700$ to get leakage.I am happy to share the video upon request and already emailed it to IVAN
Name: J*** c******
Date: 2022-09-09 02:29:57
Rating: 5
Comment: Had exactly what I neededIn and out baby
Name: k** d****
Date: 2022-08-16 00:56:17
Rating: 5
Comment: I dropped my RV off for service and some recalls. When I wen to leave I had an issue with my coach that was not the shops fault. Clayton the service Manager stepped up and corrected my issue at no cost, I just purchased new parts and he installed them at no cost.Thanks Clayton
Name: J**** O******
Date: 2022-07-07 21:55:21
Rating: 5
Comment: Work was completed on time and easy to get schuled.
Name: S** S**
Date: 2022-06-27 21:07:08
Rating: 5
Comment: Fast intake. Convenient location. Very polite staff. RV, Semi Tractor.
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Name: J** B*****
Date: 2022-06-18 16:11:54
Rating: 5
Comment: Great experience getting our freightliner based rv serviced quickly.
Name: L**** F****
Date: 2022-05-06 18:37:53
Rating: 5
Comment: New trucks, custom made.....
Name: A** L*******
Date: 2022-03-19 18:37:07
Rating: 5
Comment: This place is THE REAL DEAL... If you are looking for excellent customer service and quality work then do not pass this place up !!
Name: r****** v*********
Date: 2022-03-11 17:20:57
Rating: 5
Comment: 👍🏼👌🏼
Name: L****** P******
Date: 2022-02-01 22:52:24
Rating: 5
Comment: Excellent service and...
Name: L**** J*******
Date: 2021-12-28 20:48:09
Rating: 5
Comment: Even though they are very busy, they were able to get us in to diagnose and fix our issue with our RV quickly. Very professional, friendly service
Name: P*** E*******
Date: 2021-09-21 16:17:15
Rating: 1
Comment: STAY AWAY FROM THIS SHOP. Again stay away. This shop is a joke they keep your truck for a few days because they don’t have parts but when they order they don’t overnight ship parts even if you requested to rush shipment even though I am paying for the shipping fee. They don’t return calls. You have to call to find out the problem. Really bad service. Prices are so high. Please take your business somewhere else.
Name: T**** C******
Date: 2021-09-20 21:02:34
Rating: 1
Comment: Parts department does answer phones s omg on line for more then 15 minutes
Name: J*** K****
Date: 2021-09-17 01:41:24
Rating: 5
Comment: Clean!
Name: Z*** S****
Date: 2021-08-31 19:38:14
Rating: 5
Comment: Ive had an excellent experience all three times in this shop. Always cool and professional.
Name: N** S*******
Date: 2021-08-12 19:53:07
Rating: 1
Comment: Most dealerships are vey busy now and i can understand a longer wait time for phone calls, that being said i have always had a difficult time talking to somebody to order any parts. A minimum of 20 min hold before you talk to anybody! I had to call the service department to get ahold of the parts manager in SD to voice my concerns and ask if they were understaffed or overworked and why they were the only dealership to have this issue. All he gave me were excuses and told me that I was the only person to have this issue. Without exaggeration I have not had one person tell they didnt have this issue. I try to avoid buying any parts from them unless I have to. Now if you walk in, there is always one person available at the desk (why cant they answer a call?) and if they have the parts you need, you will be in and out quickly. VELOCITY IS BY FAR THE WORST DEALERSHIP FOR PARTS SERVICE! I hope they can fix this issue but for now avoid it. EDIT 7/22/21 I HAVE REACHED OUT TO THE EMAIL THEY GIVE TO HANDLE THIS AND HAVE NOT HEARD BACK! Edit #2 8/12/21 still have no response from the department they had me contact . All the replies to the reviews are just empty gestures and the really dont want to fix anything or admit it is a real issue
Name: N*** B******
Date: 2021-08-06 07:41:09
Rating: 1
Comment: Came to get fix my 2015 freightliner airpline leek and some of my dashboard check engine lights.cant afford them they asking 19k for the check engine light and end up Im like NO!I paid $2k my airline still leeks and now my AC blowing hot air!Im so mad rn...$2k for nothing has done!!I wish I have time like yall maybe watch some YouTube may be you learn how to fix trucks!!!San Diego Velocity truck center need to close no wonder why you guy have back reviews on Google now Im a witness.GOD almighty will pay you for what youve done to my truck.Ameen
Name: E***** D********
Date: 2021-06-30 19:23:35
Rating: 1
Comment: Definitely the worst customer service ever. I’ve gone here 3 times in the past year and every time I went, they were rude and impatient.I just called for a bumper they said was in otay location. drove 45 mins only to wait there for 1 hour with no one in line. Once I got there, the guy helping me John, just disappeared for 30 minutes, comes back and makes a couple phone calls, giggles here and there. After hanging up he says, ooh we don’t have it. Shows we have 1 but I can’t find it, sorry.This place sucks for business.
Name: L**** E****
Date: 2021-05-01 00:03:59
Rating: 5
Comment: Good people
Name: A********* V******
Date: 2021-04-19 19:11:19
Rating: 1
Comment: Poor customer service by Chris Hurtado.I dropped my truck to Velocity to fix the problem with loose power. Chris Hurtado was the service advisor, he called me same afternoon that truck is fixed and ready. I paid $830.25 total.Same day we use the truck and it was same issue power loose, they didn’t fix it. Chris Hurtado doesn’t know how to handle the situation, they wanted to charge again for incompleted job.
Name: C********* F*********
Date: 2021-04-10 03:56:11
Rating: 1
Comment: Service is a joke, the only parts person worth talking to is Linda, I really miss miramar ford
Name: M*** D
Date: 2021-04-05 21:28:18
Rating: 5
Comment: Excellent service at the parts counter.. Keeps my jobs going smooth.
Name: J**** C*****
Date: 2021-04-02 02:04:48
Rating: 5
Comment: 👌👌👌
Name: L** �***** B****
Date: 2021-03-30 04:42:44
Rating: 5
Comment: Great customer service.
Name: C******** R***
Date: 2021-02-01 14:13:16
Rating: 5
Comment: My experience here was short but satisfactory.
Name: N*** T****** M*********
Date: 2020-12-02 06:15:42
Rating: 4
Comment: Friendly staff and good customer service
Name: I*** V******
Date: 2020-12-01 21:53:11
Rating: 1
Comment: This place takes your money without actually repairing things highly not recommended
Name: R****** H********
Date: 2020-11-18 22:21:09
Rating: 5
Comment: Fast service and good parts guys.
Name: R***** F********
Date: 2020-10-14 13:20:16
Rating: 3
Comment: They take too long to fix the trucks, we waited for 2 days, we walked a few miles and the engine light came on again
Name: A**** E******
Date: 2020-09-23 20:44:52
Rating: 1
Comment: Got me $2500 for a coolant hose .....thievessss......do not recommend this place ... Thieves
Name: N******** H****
Date: 2020-09-14 16:50:12
Rating: 4
Comment: Service was good. I was in and out. Thanks
Name: j***** s*****
Date: 2020-08-12 22:31:30
Rating: 4
Comment: Nice staff. Took litte time to get a p & a for a part. Clean parts department
Name: H******
Date: 2020-07-19 01:11:22
Rating: 1
Comment: Since Ron Overholt has left, customer service has gone way down, no point in even trying to get parts, service has gone way down and unreliable since their best mechanics left. always arguing with the customer, customer is never right. the company cares more about the dollar and profits than to provide great customer service.
Name: O*** P*******
Date: 2020-07-13 04:33:41
Rating: 5
Comment: For all youre Freightliner needs
Name: K****** M*****
Date: 2020-02-25 02:26:19
Rating: 5
Comment: Very good prices fast service and repairs.
Name: J**** R******
Date: 2020-02-10 02:37:20
Rating: 5
Comment: We brought our 2018 Motorhome to them early in the morning with a dashboard that had gone blank—was met at the entrance by one of the technicians named Josh who walked me over to the service department where I met Daniel—we were traveling in our coach with dogs and he assured me that they would get busy with the diagnosis ASAP in less than an hour he informed me that they found the problem and had the part in stock—I was on my way in a couple of hours—everyone we met at this facility was courteous, kind and professional—-facilities like this make us glad we chose Freightliner as our chassis.
Name: J*** F*****
Date: 2019-12-27 22:20:50
Rating: 5
Comment: Good customer service
Name: S***** G*****
Date: 2019-09-04 19:34:29
Rating: 5
Comment: Very pleasant and clean.
Name: L*** M******
Date: 2019-08-02 16:17:46
Rating: 5
Comment: Fix quick.
Name: B**** D****
Date: 2019-06-11 20:59:21
Rating: 4
Comment: I like the professional work. However, there was a communication slip up which cost me dearly by approving work that I would have otherwise passed on.Update: Service manager called me to discuss this issue and was very understanding and professional. They are taking steps to avoid this going forward.I will definitely be using them for my next service needs.
Name: R*** Y*****
Date: 2019-05-21 17:49:45
Rating: 5
Comment: Great service and selection!
Name: �***** U****
Date: 2019-05-12 22:30:05
Rating: 3
Comment: Excellent customer service but usually the truck never looks good, it always comes back in the middle
Name: G** S*****
Date: 2019-05-02 20:54:30
Rating: 1
Comment: A complete disaster, in my case very dishonest, did not follow upon or follow through... Out and out lied to me.... Tried to change me $33,000.00 for a job I took to a Cat dealer and got it fixed for $17,000.00.As a company they displayed incompetence and a total lack of customer concern.
Name: J****** L********
Date: 2019-04-10 00:44:20
Rating: 5
Comment: Great
Name: s**** d*****
Date: 2019-03-09 05:04:37
Rating: 5
Comment: All one could hope for in service. Made the repairs as quickly as promised, even though the repairs were clearly beyond expected.
Name: T*** J
Date: 2019-02-13 02:44:29
Rating: 5
Comment: Very happy. Nate took the time to explain what was going on with our rig. He made the scheduling work for us and helped us out big time by getting our older coach fixed. Excellent service and quality work! Ben was also very respectful with our coach and gave us excellent service. This place comes with our highest praise and recommendation!
Name: M*** A******
Date: 2019-02-07 20:02:40
Rating: 5
Comment: Just picked up my motorhome so far all is good.
Name: M***** P***********
Date: 2019-01-18 19:34:34
Rating: 5
Comment: Remember, come to the service only without a trailer ! Thank you to the staff for their professionalism and friendliness !
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Name: R***** G*****
Date: 2019-01-07 22:13:57
Rating: 5
Comment: Good service
Name: R**** R******
Date: 2019-01-05 02:18:11
Rating: 4
Comment: Take too long for Mechanic to get to my truck, when they do they take too long for diagnostics, at the end it had been very expensive to repair our new trucks.Parts department is good, usualy they have what you need, if not they will get it. Be prepared to spend 15 minutes to 30 minutes waiting
Name: b** d***
Date: 2018-12-21 17:52:35
Rating: 5
Comment: Their service was professional and timely as promised. Courtney was the go to person for us.
Name: J***** S*
Date: 2018-11-14 20:17:57
Rating: 1
Comment: They had my truck for two weeks and no one had touch it yet, got a call from mike evens told me it was going to need a fuel pum, he said the pump had grenade it no longer good, so I had a gut feeling that it was a lie so I pulled my truck out of their, also quote it me $4000 for repair, I Took my truck to a mom and papa shop and got my truck fix in the spot $250 later, all it was wrong with my truck was a dirty fuel filter. It’s not the old Miramar ford truck of getting her done blue collar place it’s for sure like a corporation take your money and run/ renting trucks is also a head egg just go and get a yellow truck
Name: J*** D
Date: 2018-11-06 15:51:27
Rating: 1
Comment: Carlo in parts will deliver the worst customer service you will ever experience with freightliner. if in any way I can avoid going to this particular store for part I will. I will go out of my way to do so. Please save you money and go somewhere else.
Name: R***** G*******
Date: 2018-10-15 23:43:27
Rating: 4
Comment: Great customer service.
Name: s*** f******
Date: 2018-08-21 23:02:15
Rating: 1
Comment: I have done business with San Diego Freightliner for years. Parts is good, but i have reviewed them already. this review is for Service. You will not receive a return call, if you call the main line and reach the service department you will be waiting a long time. if and i mean IF someone answers it will be a long time before they answer the phone. when they do, it takes a long time to get an answer. The biggest problem is getting a return call after leaving a message especially when you contact Gene the service Manager!! OMG!! almost a month and no response. I had to go out of my way and go to the store to catch him and speak to him, only to be told, it is still not ready. I can accept, its not ready or any excuse! but COMMUNICATE WITH ME! PLEASE!!!! I have a fleet to run and any information is good to know, weather its good or bad news, i can deal with it!! but dang it!!! COMMUNICATION is key!! Hopefully Corporate visits or reads these reviews and fixes the issues. Gene, if you see this, I hope you learn to communicate, give your customers a call, even if its bad news. I understand you are busy, but we are all busy! any information is good information.
Name: K****** M*****
Date: 2018-06-10 18:10:56
Rating: 5
Comment: Great for truck parts
Name: G****** G*******
Date: 2018-06-08 21:10:49
Rating: 1
Comment: They definately dont answer phones or return call in the service department..
Name: L** M*****
Date: 2018-06-05 00:37:08
Rating: 2
Comment: Very busy in the repair department
Name: n****** m*********
Date: 2018-06-04 17:34:50
Rating: 4
Comment: All things Freightliner, good service
Name: R*** H******
Date: 2018-05-16 19:10:38
Rating: 5
Comment: Guys are very helpful and upfront about wait times. They got right on it
Name: I****** K*******
Date: 2018-05-12 02:37:19
Rating: 2
Comment: The damage was fixed but I put on work order to DO NOT SHUT DOWN BATTERY because I have 150$ worth of food in my refrigerator. Came back after 2 days and battery was off and my food was spoiled. Never again....
Name: C****** H****
Date: 2018-03-03 08:38:49
Rating: 1
Comment: Would not recommend this place for purchase or parts. Tried to purchase a truck had the deal and then sold the truck to another person just to beat the month end commission. Very poor customer service. Manager was very rude.
Name: J**** M*************
Date: 2018-01-12 21:30:37
Rating: 5
Comment: Quick sign in for service
Name: S***** K******
Date: 2018-01-06 07:41:44
Rating: 1
Comment: Twice did the diagnosis in this company and not once could not find the error and problem. Managers do not know anything about Trucks and can not answer a single question! Only know how to give bills! Not qualified employees!
Name: F**** A* P*****
Date: 2017-12-14 22:01:20
Rating: 4
Comment: Courteus and efficient. A slight wait, but it was lunch time.
Name: F**** R H****
Date: 2017-11-12 14:46:17
Rating: 5
Comment: Friendly staff, they got my truck fixed where others have failed!Fast reliable service!
Name: R* B*******
Date: 2017-11-09 19:11:20
Rating: 1
Comment: In the shop for 4 days and no one has a answer. Wont return phone calls. And when asked about the problem, they walk away.And that is the Service Manager.I gave 1 star because I cant give 1/2.
Name: N*** L
Date: 2017-11-06 23:29:54
Rating: 2
Comment: 3 days to do a full service pm, fix mirrors, and replace a windshield. The 2 stars is for the following: your not even allowed to sit in your truck even if its going to be 5 hours before they touch it. The drivers lounge is 5 or 6 of the most uncomfortable chairs Ive ever sat in, so if your hoping to get a little sleep while they fix your truck, forget about it! Youll be sitting right by the entrance right in front of parts and sales counter. The people that work there are polite though. Really need a place DRIVERS can relax while you work on their truck, at least some decent recliners that you can sit in comfortably
Name: R***** B*****
Date: 2017-10-16 23:28:27
Rating: 5
Comment: Ron in parts was a great help. Had my part in will call waiting for me. Was in and out in a timely manner.
Name: R****** R****
Date: 2017-10-07 06:03:34
Rating: 5
Comment: Super service
Name: J*** R******
Date: 2017-09-15 08:37:09
Rating: 4
Comment: Had my parts in stock that is a bonus not having to wait for them.
Name: J**** A* C*******
Date: 2017-09-09 05:57:18
Rating: 5
Comment: Great attention, very good facilities.
Name: E****** S*****
Date: 2017-08-22 21:01:32
Rating: 5
Comment: Excellent and they speak Spanish :)
Name: M**** H*******
Date: 2017-07-27 17:56:24
Rating: 5
Comment: We had our 39 ft diesel rv fixed here and were greatly pleased by the speed and quality of the repair. The problem was diagnosed very quickly, the necessary part was ordered, and the rv was fxed by noon the next day. Everyone, from receptionist to repairmen were courteous and professional. Great service!
Name: O****** E******* S******
Date: 2017-07-20 19:32:31
Rating: 5
Comment: Couldnt be happier, really friendly and honest staff. Ruben Lujan helped me out with all my parts and needs and also recomended products for our needs. Thank you Ruben.
Name: M***** P******
Date: 2017-07-11 13:46:37
Rating: 3
Comment: Need to pay closer attention to details.
Name: S**** B
Date: 2017-06-20 18:56:37
Rating: 5
Comment: I have always had a great experience with San Diego Freightliner. They have always done their best to make sure that I was taken care. Theyve given me an estimate of time and cost where repairs are concerned and never do anything without consulting me first. Thank you Miriam, Gene, Joel, Jeanette and last but not least, Marky for your hard work, dedication, respect and above all else, your great customer service. Thank you again, its appreciated more than you know😊😊😊😊😊😊😊😊😊😊😊😊😊😋
Name: M*** S
Date: 2017-05-23 14:53:47
Rating: 4
Comment: They take good, comprehensive care of our Grech mini-bus.
Name: 6***********
Date: 2017-03-28 01:20:42
Rating: 1
Comment: This place is expensive and service takes long. If you want service on your truck fast this is not the place.
Name: J***** R****
Date: 2017-01-08 02:33:53
Rating: 1
Comment: Been here 2 weeks still not done.truck sits for days waiting for tech. They fix 1 problem wait for part. Then look at another. Worsted dealer I been at. Have a water leak on roof. Its warnaty.but they do want to fix it under warnaty. Stay a way from this place. Next time I will tow it to la.
Name: K**** J******
Date: 2017-01-05 22:04:12
Rating: 2
Comment: Id be impressed if someone that was in charge of San Diego Freightliner a higher-up would go over there and straighten it up
Name: T****** s******
Date: 2016-12-25 15:05:21
Rating: 1
Comment: The turn around in getting your rig is not fast.. and they are under staffed.... one week of no work 🖓just to fix a sensor...
Name: s**** d*******
Date: 2016-11-12 06:28:28
Rating: 1
Comment: If I could put -5 stars I would!! Took the 24 hours to check a mil light!! Worst most unorganized service ive had
Name: V*** T****
Date: 2016-11-02 01:19:44
Rating: 1
Comment: They charge me 2 hours to change a brake chamber and after they messed up they didnt warranty it.
Name: E*** S*****
Date: 2016-06-09 20:10:42
Rating: 5
Comment: V.I.P service here!!!In and out on time...Ive been to a few freightliner services but this one is the best...
Name: D***** D******
Date: 2016-06-07 01:46:33
Rating: 1
Comment: I called five weeks in advance to make an appointment to have our Motorhome worked on. Only after driving a 110 miles and arriving I was told they dont make appointments. I had to contact Russ the facility manager to get feedback. Arriving home it leaks oil and radiator fluid.I will not go back!!
Name: H**** Q W******* I**
Date: 2016-05-26 16:26:52
Rating: 5
Comment: Came in with 2 problems in the evening and they got me and in out b4 closing. Awesome service and excellent customer service and especially the mechanic Victor who was very caring and detailed in his work! Thank you guys so much for saving me time and money!!! I know exactly where to go next time Im broke down in this area!
Name: T** L******** G**
Date: 2016-05-26 04:40:19
Rating: 5
Comment: Pulled right up, and they got on my truck and fixed it!!!! Great customer service!!! Was there about 3-4 hours for water pump and air dryer problem!!! Was fixed and back on the road same day... It brought joy to our heart!!! Thank you so much from the BK TRUCKING FAMILY!!!
Name: a*** p*****
Date: 2016-04-03 04:42:32
Rating: 1
Comment: On Monday I took my truck to this dealer for a MIL light they told me it will be few hours till we get it in to see whats going on with it .. Typical thing at every dealer, waited until next day to hear from them and they found out that the problem was AMC harness.. I told them to go ahead and fix it .the job only needed 5 hours of labor work .. They didnt call me until Friday to tell me that truck was done !!!! Seriously ???I went to pick up the truck .. Drive it for few miles and MIL light came back on !!!! Took it backs and I was so mad because they just wasted my time for something easy to fixThey called me to tell me the sensor was bad .. And they knew it was bad but they didnt fix it for meDidnt fix it until SaturdayService people were so mean and they dont care about you at allAll they want is your money .. I had to take the truck there because I have no choice ...I was just mad because of the service .. Lies lies lies .. No honesty at allI will give this San Diego Freightliner -5 star
Name: J***** M******
Date: 2016-03-22 22:19:22
Rating: 4
Comment: Daniel M rocks thanks
Name: H***** C*********
Date: 2015-08-11 15:48:07
Rating: 1
Comment: I have been a customer for parts and service for a while now. Ron Overhault was my sales rep, I never had a problem getting parts until I was told to go through the call center. I call and call and it just goes to the call center instead of the local area. the reason I dont like going to the call center is because I have to ask and check if the parts are in the San Diego location and it is just more time spent and wasted in locating the parts. I am put on hold when they do that and it just cuts in to my down time. also when I ask if it can leave on a certain route for deliver... guess what... thats right, I am put on hold so that they can find out if it can or cant go on a certain time. we are in the transportation business and it is vital to get this information immediately to make a call to pick up ourselves or have it delivered. I never had this problem before when contacting my sales rep directly, I know he is doing more than he needs to but it definitely gets done and all the information is given to me immediately. I dont have to wait to know, I get a call back immediately and I receive my parts when I am told they will be there.
Name: R****** Z*******
Date: 2014-04-22 20:06:09
Rating: 1
Comment: My experience with these people was very similar to others leaving reviews.I had done front end work and steer tires change by dealer in MA. After that my truck had severe vibration on the front. I have to deliver my load on time, so I drove 3 thousand miles, drop the load in San Diego and went to this dealer for help. After few hours I was told that my truck needs new slack adjusters and s-cams. I paid $300 for diagnostics and went to another place for second opinion. After describing my problem to a mechanic I also showed him a paper from the dealer. With out seeing the truck he said that this type of vibration does not come from brakes. He lifted my trucks front and we found out that my right(brand new) tire is oval shape. Half hour later I was on my way with no vibration. Cost me $350 dollars ... If anybody wants San Diego Freightliner to do experiments on your vehicle at your cost it will be the place to go. I think once someone is charging about $150 per hour it should be a professional help. At this price mechanic should be able to find the problem at the first time instead of changing whole bunch of unnecessary parts at the customer expense.I really dont know if their mechanics are learning at our expense or this is just the way they doing business to generate more profit.
Name: S*** S****
Date: 2013-11-07 20:29:39
Rating: 1
Comment: We had a repair done here on a part we were told was in warranty freightliner did the work and we paid for the labor and part was replaced as per the warranty. We took the truck into have a separate repair done 5 months later and were told we would need to pay for the part that was in warranty and job that was done 5 months earlier or they would not release our truck. We were strong armed into paying half the price on a warranty issue in order to be able to retrieve our truck. The part at issue was under warranty the work was done in June and we paid for the work and were forced to pay for half a part that was in replaced in warranty as original paperwork shows in order to be able retrieve or truck.
Name: K**** L*****
Date: 2013-08-14 21:29:39
Rating: 1
Comment: Dropped my truck off on Thursday while I was on home time for warranty work. I figured they had plenty of time to have it done by Tuesday. Then I found out they werent 24 hours service department and closed on weekends. I had 5 issues. A\C was inoperable, idler pulley squealing, windshield leaking when it rains, oil pushing out of power steering reservoir and the engine brake not shutting off with clutch operation while shifting gears. Communication is severely lacking at this dealership and trying to call them is futile. Rings and rings! Out of the five problems. two were fixed, Supposedly, time will tell. The A/C and Idler pulley were finished and claimed under warranty. The power steering was blamed on a bad filter that the seal was pushed out of, Customer Pay! not covered under warranty. They couldnt get the windshield to leak so I was charged an hours labor, yet when it rains, I have to throw towels on the dash to soak the water up with, and they said the engine brakes was working accordingly, so again, 1 hours labor.So, to recap, they kept my truck for 6 days, repaired 2 out of 5 issues, charged me over 300 dollars for a Cascadia that has an extended warranty on it, and caused me to turn down one of my loads because my truck wasnt ready!I am tired of being abused at Freightliner dealerships! Constantly costing me money for repairs that are not being repaired!Will NOT bring my truck back to this Freightliner! Will find one out California, Really disgusted right now!