Kerbside pickup
Yes
Verizon Authorized Retailer - Russell Cellular in Byron Center
Categories
Location on the map
Byron Center, Kent County, Michigan, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible lift
Yes
Payments
Debit cards
Yes
Credit cards
Yes
Phone: +1 616-878-7500
Site: https://www.russellcellular.com/...
Site: https://www.russellcellular.com/...
Opening hours
- Monday:9AM–7PM
- Tuesday:9AM–7PM
- Wednesday:9AM–7PM
- Thursday:9AM–7PM
- Friday:9AM–7PM
- Saturday:9AM–7PM
- Sunday:11AM–5PM
Comments (138)
I won’t be visiting any other Verizon store. Nancy is very knowledgeable, helpful, and very easy to talk to. Never makes you feel like a number. I appreciate her excellent customer service.
Nancy is the best customer service rep at any Verizon location around! She definitely does not get paid enough for what she does! I believe she is a 1 Woman business and her service is top notch!! Double her income “Russell” !!
They are closed today, dont drive 45 minutes here or you will be disappointed. We have an appointment at noon also.
Nancy and Ralph were so helpful in setting up my new phone and clearing my old phone for me to return to Apple. I’ve been going to another Verizon store further away from me, but I will be coming back to this store for my Verizon needs.
Jared was very helpful and efficient. He took the time to put a screen protector on a new phone and pointed in the right direction for a phone case and pointed out differences in the options. Definitely would use this store again.
We went this morning to switch my phone over from Sprint. We were amazed how she multi tasked like a boss and helped everyone at the store. Definitely my preferred location!!
Great place! Very helpful! Nancy made everything so quick and easy. Highly recommended
Awesome service. Helped me set up everything and transfer all my stuff to new phone. I would defiantly recommend this place . And she was great
Great experience getting my new phone. Jordan’s knowledge of what Verizon had to offer made my selections quick and easy. Glad that this newer store moved closer to our area. Thanks again Jordan and Verizon. Would definitely recommend this store to anyone needing a new phone.
I had stopped in as I was having trouble with my phone. Jordan helped me out and was very patient in doing so (it is a weird issue). I was there for probably an hour and observed (what else did I have to do while Jordan had my phone??) the other gal (Nancy) just as pleasant and personable with the incoming customers as Jordan was with me. Would def recommend their store and their customer service.
Whatever you are paying Nancy, it’s not enough. Because that store is understaffed, she juggles 3 or 4 customers at a time with ease. (If she is stressed out and overwhelmed, she didn’t show it)Amazing and professional.
The women helping me was amazing, knowledgeable, levelheaded and a great multi task we n just over all communicator never met a cellular worker that good
Not at all happy with service provided by Nancy. She gladly assisted ordering me a watch screen protector telling me that she would put it on for me. She broke the first one, ordered a replacement which she then told me she was scared to put on for me and that she had payed for the replacement with her own money. Since she was scared to do it I walked out of the store with a watch protector in hand rather than on my watch. Apple wont do it because it wasnt ordered from them. Another Verizon store would not do it b/c it came from an authorized dealer raher than a veirzon store. Will NOT be returning there for any future needs.
Jordan was very helpful with setting up my new phone! He even put on my screen protector that I didn’t buy in store. Highly recommend!
We switched from another provider to Verizon. Even though there were issues with our phones being blocked. Nancy was super patient with us and went above and beyond for us! Her customer service, patience during the process was superb!
Went in Verizon to pick up the new iPhone 12 with the deal they were currently running. When I talked with Nancy about the deal she failed to tell me the activation fee and told me that I would get Apple Music for LIFE when really it was only one year. BIG DIFFERENCE!!! She was quick to make the sale and had her mask below her nose the whole time! Very poor customer service and had no knowledge at all. Disappointed that the store manager (Nancy) doesnt know what deals they have going. Won’t be back and hope a change in management is made.
I have been in and out of this store a few times recently while shopping for a new business plan. Not only is Rion very knowledgeable, but he’s also just a genuinely rad dude. He made the 3 hour process of opening a bunch of new business lines as enjoyable as possible. He also saved us a bunch of money, which is pretty rad too.
Store manager Nancy sold me an upgrade to an unlimited data plan when I went in to buy two new iphone 12s. Told me that with the upgrade I would receive a $550 trade in for my old phones. When I was billed for the new phones I got a $100 trade in allowance. Spoke to Nancy and she lied and said she never offered the $550 trade in. She told me my payments would be $179/month and they ended up being $260/month. I cannot get my old cellphones back, which I would have kept for my grandsons to play games on if not for the promised trade in of $550 and I am now stuck with a 5GB plan that increaesed my access charges by $30 per month. Very dissapointed. Plan to buy out my phone contract and change to consumers cellular. I have been with Verizon for 20 years and have never been lied to or cheated before.
Nancy is my peep! She always does as she says and I am so so happy to be back with Verizon!!! Nancy is the best at her job. I just love her
I had a horrible time with this store. I went in to buy a phone and not only did they order the wrong phone the first time, I was also unaware that they had my SS locked to the phone as well so we couldn’t cancel it. I waited a week for my phone I wanted. To also add, I was told by someone online and in the store that I would receive a $200 promo for switching my phone number to Verizon. After I made a down payment on my phone, I was told I would not be receiving the $200, and “sorry Sierra”. I wasn’t brave enough to stand up for myself so I just accepted it. On top of that, they were working with two people at the same time, which was confusing. So, I don’t know any of my login information, and I called the store and they told me to call customer service, but I can’t sign in because I don’t know my account number. I felt very taken advantage of, worst experience I have had. I thought Verizon would be an amazing experience, but not I am not sure if I want to continue.
Purchased 2 new galaxy s20 phones, saleswoman installed screen protectors without disclosing any information about them other than they have a warranty and to register them. One of the protectors never stuck, slid around and is floating on top of the screen.The salesman that was working with us told us we would get a discount for the items we purchased in store today but after reviewing the receipt after being home wondering why it could have cost us so much for 2 phones that were setup on a payment plan we realized that we paid full price for everything we took home, this is also when we realized that the screen protectors were higher priced than either of us had ever expected and would have opted to get different ones elsewhere had we of known they were $59.99 a piece.I returned to the store to find out about getting the protector that they installed and floats around my screen replaced and was told they would replace it with a liquid screen protector as soon as they came in and took down my number. Two weeks have gone bye and I still have not heard anything so I decide to stop in again. The salesman that helped us purchase the phone looks up the account and informs me it is past their 14 day policy so the best he can do for me is sell me another $60 protector, to which I scoffed and said there is no way I am buying another protector that I had not installed. His reply was the only other option is to turn in the warranty and pay the S&H for the new protector.I will not be returning to this store for any reason, I will be going through Verizon corporate from now on and suggest everyone else to do the same.
DO NOT GET YOUR PHONE SET UP HERE!! They will charge you a $40 set up fee ON TOP OF the $40 activation fee that Verizon charges. Essentially I paid $80 per line for 4 lines - a total of $320 for activation. This is not a corporate store, so they charge extra for services that you would expect to receive at a store for free.I thought that Verizon had accidentally charged me twice for activation, but the rep told me that since these places are for-profit, that is how they make money - by charging an extra $40 for something a corporate Verizon store would have done for free. Even though this location looks like a genuine Verizon store, its just an authorized retailer so its free to charge any extra fees for service that you expect when you go to a cell company to get a new phone.The closest corporate location is on Wilson Ave. It is usually a little busy, but I am happy to wait a few minutes to save $40 PER LINE.
Had a concern about my plan and the young lady helped me with connecting with customer service which satisfied my need beyond my expectations. Well done Verizon. Thank you.
I have always been treated with complete respect and made feel that I was very important. Nancy, the store manager, is absolutely amazing and will go out of her way to make sure you leave the store with a smile on your face!
Jordan was friendly and knowledgeable. He helped me get my phone set up and transferred everything from my old phone to the new one. I also felt very safe from a health standpoint in this time of COVID19.
Very good, experienced and fast, made upgrading my phone a breeze, Nancy did a great job.
Nancy helped me out today and she was awesome. She was very knowledgeable, helpful, and friendly. I’d definitely recommend this location.
Horrible customer service on Christmas Eve! There was no one in the store and the reps were not only rude but downright awful. At one point i told Rion (representative) he didnt need to yell at me i was right in front of him! I would say they need some common courtesy on how to help a customer instead of telling them all the ways they cant, but i dont even think they have ever been taught manners! A smile or even some understanding would have went a long ways. Very rude and ungrateful. Verizon should be ashamed they are representing their company.
Fast service and got me the new phone I needed. Thank you Nancy!
Arrive at 6:15 on a Wednesday night and they have 1 employee working with a customer. We wait until 7 pm! Were never greeted, another couple walks in and was there for 15 minutes and was never greeted. I currently work in customer service and this type of service would get me fired. Learn to be able pull yourself away and acknowledge you other guests. TERRIBLE. If only sprints service was better in our area.
Awesome Experience with Mr Cody here. At the store. Will be looking forward to our next purchase.
Nancy is so amazing at her job. She did a great job helping me in every question I had. Thank you so much for all of your help.
My experience was wonderful from the moment I stepped into the door I was greeted told Id be with you shortly finished with the person in front of me and it went great answered all my questions got what I needed and was on my way.
When I walked in the store I was acknowledged immediately and was told they will be helping me soon. Another associate came out and helped me to find the product I needed and was very helpful and knowledgeable. Great Job !!😄👍👍
Nancy was very helpful with new account setup and phone purchase….thank you!
The service was amazing! Makes me laugh every time I have gone in! Always willing to help me find the best plan for me and anything else I need or have questions on they know the answers right away!
Fabulous customer service...my daughter & I left happy, especially my daughter with a new upgraded phone with more storage space and no more cracks and/or breaks. It was a fun day at Verizon🤗
Great experience, the salesman was knowledgeable and very helpful. Did all the work for us and we got the phone we wanted. Definitely going back when I can
They do an outstanding job. Nancy Gibbons is amazing and knows her stuff when it comes to cell phones, Vr gear, and accessories. She also does a great job fixing the stuff I break (I break a lot of stuff lol) and she never complains. We have 4 phones in our plan and she maintains them all. I strongly recommend Russell Cellular for all your cell phone related needs.
Closed and locked doors two hours before closing. 👍
Nancy, the store manager runs that store like a boss! I have been in there several times and no matter who is working Im well taken care of. Very clean and professional looking! Thanks for all you do Russell cellular!
Nancy was wonderful. She did everything right I would definitely go back to her
Worst customer service. Sell you a bag of goods and don’t disclose all of the charges associated. When I went to dispute them they said they could not help me because they are only an authorized dealer and not an actual Verizon retailer.Would rather go wait in line at a real Verizon store or just call into the 800#. Yes I/you may have to wait a bit longer but will not spend a lot of time on the back end correcting everything this store messed up on my account.
Nancy was very helpful and she managed to give good service to all three customers even though she was alone in the store.
Really great service and Nancy was very nice. The transaction went very smoothly
Dakota Hagler was very helpful and friendly. 😊
Lack of competence in salesperson. Was given wrong info and when I contacted the manager I was told, He just didnt know but it will be fine. Well now I am locked into unwanted payments on my phone that I just wanted to pay up front for. Will never go here to purchase a phone.
I was lucky to be helped by the manager at this store after stopping by three others. She was patient and answered a lot of questions for me. Now if we could just get cell service in our own home that would be great!
Nancy ROCKS!!!!! I will go to no one else! She can do anything - solve any problem - all with a smile! Thanks Nancy!! :)
(Victoria) was such a great service to my family especially having a little one run around she made sure we understood everything we were getting and doing!!
I worked with Jordan and he was very knowledgeable and to-the-point. Would highly recommend this store for your cell phone and service needs!
Nancy was awesome! Fast Hard worker & super friendly! Best service!!
Very courteous and friendly. Needed a new phone they had me in and out in under an hour.
Very good service. Friendly workers, got in and back out quick and easily too
Got ripped off on 2 liquid screen protectors from Russell cellular. They are $49.99 a piece in store. Once went home and looked them up they are as low as $14.95 with free shipping. And after watching multiple YouTube videos I believe I wasted 100.00 and now need to buy new tempered glass. Buy online and not @ Russell cellular. Brick and motor stores can only exist when the are honest to the consumer.
Love her….Smart, tech savvy, and has a great personality. She needs a raise!!!!
Friendly , knowledgeable super cute little store .Jordan was my helper and I was in and out of there in no time !
Stopped in to get a new phone and add a line recently. Jordan was able to answers all of our questions and give us a great deal all in a timely manner. Thanks alot Jordan, really appreciate it! 👍👍
Nancy is helpful, knowledgeable and experienced. Very satisfied with the service at this store.
Nothing on display. 2 employees, no customers in the store yet we felt like we were a bother to them for coming in. Never got up from their stools (the whole time we were there) or looked us in the face to say hi as we entered the store.
Nancy Rocks......she is a fantastic help....went above and beyond..... what a great employee to have... thanks so much.
Nancy was great help! Kind ,patient,and understanding!
I went into the store about a month ago and signed up for unlimited. Talked to Jessie and he said that my bill would go down by $30.00 but the following month it went up by $10.00 and they said that they could not do anything about that and would not stand by what there employee quoted me.
So quick and so easy. They dont give the run around. It may be a tad bit more $ for the service you get but honestly it is so worth it. Puts every other phone service to shame!
This location is the best location I have ever been to! Huge thank you to Rion for being so knowledgeable and helping my husband and I set up our new phones. I would 10/10 recommend.
Very friendly and helpful staff. Trey and Tori were great to work with. Highly recommend.
My fave Verizon store :) always helps me fast and easy so I can get in and out on my lunches! Workers are cool and pretty nice.
I had to deal with the manager of this store (Nancy) and she was extremely knowledgeable and helpful resolving my problem. I highly recommend this store. Five ☆☆☆☆☆ from me!
I came in knowing what I wanted to get. They helped me, got me in and out quickly, and didnt try to upsell me constantly! Very friendly!
It was awesome working with this team. Highly recommend even if this is not your area. Great product knowledge and great service too
Moved from sprint to Verizon. Jordan and Nancy made my Russell Cellular Experience seamless. Thank you so much!
Thanks for the help , everything was super fast and really nice people helping you .
Great service, Nancy did a great job.
Only had a screen protector put on, but did a great job and was very helpful
Very friendly and very helpful. One of the best stores I’ve visited
Thank you to the staff at Byron Center, Russell cellular for the wonderful experience. The staff were very knowledgeable and very helpful. I would highly Recommend Byron Center, Russell cellular.
Its the best store that I ever been in..Very clean and professional looking! Thanks for all you do Russell cellular!
Really friendly staff. the manager, i think her name was nancy, was super nice and very helpful. thanks again!
Great people! Best place to purchase phones hands down! It’s hard finding a Verizon location that cares about you.
Nancy went above and beyond to make sure we were satisfied with our phones!!
Nancy was wonderful, she is so knowledgeable, helpful and pleasant to work with.
Terrible experience. We were sold a phone we didnt need and a screen protector that didnt fit the phone. The sales associates knew very little about their products or how they worked. We will never go back again.
Very helpful with helping me, but definitely did not have to help considering the product wasnt bought at that store. Thank you much for your help!!!
Always excellent service. Love the new location and the staff is always helpful and attentive.
Awesome service boy,very polite. Thanks 😊 🙏 Jordan was awsome.
NANCY WAS EXTREMELY HELPFUL AND EAGER TO HELP. VERY PERFESSIONAL AND FRIENDLY. THANK YOU!
Good service from Nancy. Way too busy for one person.
Very helpful trying to figure out what our phone problem is. Recommended 2 nice phones
Make sure you read everything!! They will add stuff on without your knowledge. Never again.
Russells representative was professional knowledgeable took care of my needs
Jordan was great! I love my new phone!
Nancy and her team were the best to work with! Great experience!!
Great service. Jordan was very helpful, and friendly.
Staff professional and helpful obtaining charger cord. Thanks
Jordan was really helpful and knowledgeable getting just what we wanted.
Jordan was great! Super helpful, professional, and fast.
Service was awesome with awesome staff! Quick & without hassle
Tori persevered trough some technical issue while changing carriers to Verizon
Great service all around. Very helpful.
Nice clean friendly atmosphere, i was in and out in just a few minutes
Helpful and quick! Nice store
Great service & reasonable prices!
Nancy G helped me out a lot had a couple questions she had the answer
Quick and friendly service
Fast and helpful. Very friendly and knowledgeable!
This place is great!! Nancy is super duper wonderful!
Great customer service, knowledgeable and quick.
Great customer service and very nice people
Quick and courteous.....great service!
Excellent, friendly and knowledgeable service 😊😊
The customer service rep was rude & dismissive
Professional and helpful as always.
Great service and friendly staff
Excellent and very fast service!!!
Friendly staff and very patient.
Nancy is dope, super professional
Was in and out with no issues
Great staff 👍
Great customer service
Be prepared to be overcharged and lied to...
Amazing service!
Jordan was excellent
Amazing staff!
Very negative!
Thank you Russell Cellular!
Great service
Great people!
Helpful staff
Total reviews rating 4.5
138 Reviews for Verizon Authorized Retailer - Russell Cellular 2023:
Review №1
2022-09-09Regret bringing our business to Verizon was never told that a promotion would drop off after a. year and that our bill would go up over $100 a month. I called customer service they said I had to go back to the branch that I opened the account at which is the 84th street location in Byron Center I called the store and spoke to Ryan, he was extremely rude did not care to listen to what I had to say and hung up on me. I tried calling back he would not answer my call. Finally a lady answered and told me to call customer service. I can’t believe the dishonesty and deceitfulness a salesperson will go through just to get an account a business account at that. We were with T-Mobile for many years and never had any troubles I went to Verizon because I was told they had amazing customer service and because it was close to home and supposedly better rates worst customer service both over the phone and at store absolutely horrible. Once they have your business they do not care about you, your just another no one to them. They are extremely unprofessional and extremely rude. Worst customer service. All they care about it getting that sale after that dont ever bother calling or stopping by they wont care about any questions or issues.
Review №2
2022-03-28Nancy was very helpful in getting my phone back to work while also getting me updated to the newest phone for my use. She was also very helpful in navigating me with the new features of this phone.I was very happy with the professionalism and the courtesy I received.
Review №3
2022-03-11My wife and I just got back from Florida! We had many things to do and one was to get my phone looked at because my screen saver and case were damaged! I walked in and Nancy was very helpful and within a few minutes I had a new screen saver and a new case was being mailed to my house!Thank you very much!!!
Review №4
2022-02-24Horrible service and completely unprofessional. We ordered tablets from Verizon to be picked up here. We went yesterday to pick up the tablets and Dakota (employee) stated that there was a problem with the tablets and he needed to contact Verizon. Dakota wasnt able to get the problem solved through Verizon while we were there so he said to come back today. When arriving today, a female manager, skinny, dark hair and in her late 50s was working with Dakota. She stated that they SOLD and gave away the tablets and didnt have them anymore. Despite us already paying for the taxes and everything. This female in her 50s was unapologetic and rude.Verizon reached out to the store. Dakota answered the phone and completely lied saying that the tablets were for a corporate customer despite my fiance being there just yesterday and him working on the tablets to give to us. My fiance physically saw our tablets.
Review №5
2021-06-24Best Verizon Store in the Area.Incredible Customer Service!!!Shout out to Jordan for being outstanding.I have been with Verizon for over 15 years.Without a doubt this location has been the best Verizon experience I have ever had.This has been my 3rd time coming to this store and always impressed with their level of expertise, friendliness, and professionalism.I have a shared family plan with 10 members, you can imagine the level of confusion and frustration involved. Their willingness to help goes above and beyond and is definitely appreciated.The best complement I can give is that I send my parents to this location and they live over 2 hours north.Thank you for putting the Customer back into Customer Service.
Review №6
2021-11-05Nancy was great. Very polite and efficient. This was a positive experience and unfortunately it has been a long time since that has happened when dealing with anything regarding phones. We will use Nancy and Russell every time going forward.
Review №7
2021-12-01Made an appointment when I arrived the lady seemed to be with 2 customers. She asked if she could help I said my name and I had an appointment she saysok... For...?. Told her the appointment was set for shopping and she asked for my number to get started meanwhile these 2 people are sitting at her desk and Im standing by the entrance. She asks what phone I want and said I wasnt sure what I was looking for yet and wanted to know deals. I was basically thrown a few numbers and prices and told I should do my own research and come back while the 2 people just sat there as they were apart of the interaction? Never experienced this service with Verizon before. Very confused by the couple casually hanging out during the interaction, they clearly didnt work there.
Review №8
2021-11-17Nancy at the Byron Center, MI location is fantastic. She was very knowledgeable and helpful with me switching carriers and getting my new account with Verizon set up. She’s also very transparent and honest. Highly recommend her.
Review №9
2021-08-02Nancy was very easy to work with. She helped explain all the new features snd plans available to me for my new phone. She made all the calls necessary to change the carriers for me, and set everything up. Was very impressed with her.
Review №10
2021-10-21This small retail outlet is a great location to support Verizon phone customers. They are fast, friendly and most helpful. Nancy was quick to help me with a new protector for my iPhone!