Volvo Cars Carlsbad

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Name: M******* L********
Date: 2024-03-06 02:04:48
Rating: 5
Comment: We had an incredible experience with Volvo Cars Carlsbad - they are super professional, transparent, and informative throughout the process. Our salesman Shahid Mauladad was absolutely fantastic and a complete pleasure to work with - he answered a million questions from us with total patience and has supported every step of the way. He is definitely one of the reasons we decided to purchase with Volvo Carlsbad. In addition, we had great experiences with other members of the Volvo Carlsbad team including Lance, Steve, and Johnson. Overall a super positive experience and would highly recommend them to anyone looking at Volvo.

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Name: A******** L**** K********
Date: 2024-02-14 05:23:02
Rating: 1
Comment: We went last Sunday. Seriously looking to buy a car. Some guy that we never knew his name, or asked ours, took us on a test drive and gave us a scrapbook to write our names and emails. We never got back from him. He stank of alcohol, blatantly said the V60 wasn’t available in the US, and never sent the numbers for a S60 Recharge we will buy. We’re transacting with another dealer.

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Name: T**** F****
Date: 2024-01-22 23:38:48
Rating: 5
Comment: I would like to thank the Team in Sales, Finance and General Manager for Making our families car purchase a great experience. So if you are in the market for a new vehicle, stop by Volvo in Carlsbad.

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Name: T** M***
Date: 2024-01-12 02:09:51
Rating: 1
Comment: The GM is a poor display of a manager and lacks professionalism as well as the neccessary communication skills to do his job at a satisfactory level.My experience was a salesman did not present all the accompanying service or amenities options to me upon obtaining my vehicle. This is turn cost me additional money at the conclusion of my lease via the inspection process.Do not go to this dealership. Go to the San Diego location.

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Name: D**** L****
Date: 2023-12-16 03:50:30
Rating: 5
Comment: Great friendly service. Very accommodating.

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Name: S**** B*****
Date: 2023-09-15 22:52:15
Rating: 5
Comment: We had a wonderful experience buying a used XC90 at Volvo Carlsbad. Both Steve, the GM, and Shahid, the salesman, went above and beyond, even delivering our car (with a full tank!) up to Los Angeles when a repair was needed. The car was in beautiful condition and they took every step to be sure no detail was overlooked and we were satisfied. They are truly professionals, which is surprisingly hard to find when looking at used inventory.

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Name: E**** C********
Date: 2023-09-03 18:33:05
Rating: 1
Comment: I had a hit and run, and called to speak to someone at Volvo Cars Carlsbad about the damages/repairs. Rob, who answered the phone, was so unprofessional. He did not allow me to explain the reason for my call, as well as, spoke to me with disrespect. I will take my business somewhere else!

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Name: G**** S*****
Date: 2023-09-02 16:03:52
Rating: 1
Comment: Made the honest mistake of charging my Polestar here. The machine took my credit card and there was no reason to think it wasn’t available for public use. When I came to pick the car up there was a note on my car saying it was a private charger (it was a photocopy so clearly not the first time someone has made this mistake) and I apologized. My issue is that the employee who came out to yell at me was mean and rude. For zero reason. I immediately apologized and he kept repeating “youre lucky I didn’t have your car towed. I was about to block you in.” No reason for that. Also, put up a damn sign!

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Name: S****** C******
Date: 2023-07-18 23:46:18
Rating: 5
Comment: Volvo has bent over backwards to satisfy our needs. We have enjoyed our Volvo more than any other car we have ever owned. We look forward to buying another soon.

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Name: K**** M***
Date: 2023-07-13 17:24:32
Rating: 5
Comment: Allen & Alberto are so helpful! I’ve had my XC90 serviced here a couple times and I greatly appreciate their friendliness, quick feedback on options for service and work on the vehicle. Getting our car serviced is never fun but the guys here have been 5 stars every time!

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Name: E**************
Date: 2023-06-07 19:43:49
Rating: 5
Comment: Great experience. Volvo team especially service team is wonderful 5 + star

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Name: D*** G****
Date: 2023-05-25 02:15:51
Rating: 5
Comment: I recently purchased a used Volvo certified 2022 XC60 from Volvo Cars Carlsbad sight unseen on the internet. By the description and pictures on Carfax, it was the car I wanted. The car was offered at a reasonable price and was optioned perfectly with the Polestar Engineered package and Extended Range equipment which are not exactly common. It was a bit nerve-wracking to think of buying a car out of state that Ive never seen from people Ive never met, but Michael Page and Steve Campbell at the dealership were excellent to work with. They made the deal happen as quickly as it can with 1,200 miles between us with no pressure or typical aweful car sales techniques. I put my faith in the Volvo used certification, and that was a sound decision. The car was as immaculate as a 16K mile car can be and exactly as described. Michael also took a number of additional pictures for me at my request. For a reasonable cost, they even handled the transportation to my home. The vehicle is fantastic in every way and the unconventional buying experience was refreshing. Ive worked many new and used vehicle deals in my life and this was a top three experience for sure. It seemed like a gamble at the start. But in the end it paid off. Thank you Michael and Steve and the whole Volvo Cars Carlsbad team! Keep up the good work.

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Name: J****** K****
Date: 2023-05-17 20:17:10
Rating: 5
Comment: I had an excellent experience buying a new SUV at Volvo Carlsbad!! I worked with Michael as my salesman and Lance as Sales Manager and both were perfectly competent, efficient, knowledgeable and went above and beyond. They also were super competitive with pricing compared to some other dealerships i visited.

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Name: C**** M*****
Date: 2023-05-09 16:40:16
Rating: 1
Comment: Long story short, I brought my car in here for repair for rat damage, it took them 5 weeks of constant broken promises, expenses for countless rental cars out of my own pocket, and not a cent of ownership or personal responsibility on their part If you want to waste thousands of dollars and weeks of your time take your car here and work with Frank.More details:I had damage to my car from rats moving in and eating coolant lines, the insulation in the hood liner, and electrical lines. Frank said they would get right on it but they were short staffed so it might be a few days. After a few followups to see where things were Frank said they were working on my car. I’d been traveling, so needing a rental car wasn’t that big of a deal at the time. 2 weeks in and there was still zero explanation about what was going on, just that they were working on it. I began inquiring about loaners, which Frank said they’d take care of for me when one got back.More lies and broken promises later I was finally informed what needed replacing on the car and contacted my insurance company who quickly authorized the repairs.Those repairs took an additional 10 days.I finally showed up to get my car back having never received any rental help or loaner vehicle despite Franks many promises that I would have one.When checking out, I asked if there was anything they could do for my pain and suffering of their horrible customer service. Frank said there was nothing he could do. I’d received an email just recently from Volvo for 10% off service, and he wasn’t even willing to offer me that. How could the customer service rep not know about a promotion they were running; or be willing to take an ounce of responsibility for failing to meet the expectations he himself set?On top of that they didn’t even fix all the problems. When I attempted to contact them about it they made me wait a month before bringing it back in and then had the nerve to tell me I needed to pay $210 for them to diagnose the problem. I know the problem, it was taking my car here in the first place.Had Frank said, “We’re slammed and I can’t get to this for a few weeks” I would have understood and taken the appropriate steps to find an alternative. But he didn’t, he continually lied to me having no intention to do anything but to waste my time and money.

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Name: J**** W*****
Date: 2023-05-02 18:24:39
Rating: 5
Comment: Honestly one of the most positive car buying experiences. I was shopping around for a pretty specific model and trim when I found a CPO at this dealership. I spoke with the sales associate, who was genuine in their communication and also respectful of my time. When I shopped around a bit more I came down on the CPO they had in stock, and when the sales associate wasnt available the day I could come in, I worked with the GM to secure and structure a deal to my liking. The process was straight forward with their financing specialist, and the dealership add-ons were reasonable and provided additional peace of mind. They worked to make the most of my time driving down from LA so I didnt have to spend hours finalizing the deal. The GM kept his word on all deal points, and followed up to make sure all was satisfied in the end.Remarkable customer service. While I would have imagined myself as just moving a unit kind of sale, they really took time to make me feel like a proud new owner of a Volvo product. Not to mention that they even sat with me after the sale to make sure to help set up the car and walk me through the new features :-)End to end satisfaction guaranteed.

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Name: R*** O****
Date: 2023-04-30 23:49:43
Rating: 5
Comment: I found the perfect used Volvo at the Carlsbad Dealership. We came in late on a Sunday. Rob assisted us with a test drive and really made the whole experience so easy. Car shopping is my least favorite but Rob made it easy and painless. He stayed late to make it happen and was kind enough to make sure we got the car detailed later when it was convenient for us. He was a pleasure to work with and I would recommend him and Volvo to anyone. The car I purchased is beautiful and in great condition. We were overall very satisfied with our whole car buying experience.

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Name: W****** C***
Date: 2023-04-04 02:11:18
Rating: 5
Comment: Our car battery was dead, Volvo arranged road assistance helping us to move the car to Volvo Carlsbad, service closed, Jonathan and team helped my wife everything settled

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Name: N******* S
Date: 2023-03-30 22:40:27
Rating: 5
Comment: Love the waiting area here.

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Name: B***** A******
Date: 2023-03-28 05:45:05
Rating: 5
Comment: I bought my new car from them .Theyre a very professional dealership.

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Name: c**** c****
Date: 2023-03-22 16:32:12
Rating: 5
Comment: These guys have been great to our family. We bought a 2016 XC90 from them certified preowned back in 2019 with 40K miles on it. We financed it over 36 months and Johnson was great and got us in our new vehicle with a great rate without delay. My one regret was not pulling the trigger on the extended warranty. Being our first luxury vehicle, we’ve been shocked at the cost of repair when things do go wrong, but the service guys have gotten us in quickly and taken really good care of us. Alan runs a great team and Albert and Frank have always been quick to call with status updates while our car has been in the shop for repairs. They took great care of us on an AC repair that required a couple trips in due to multiple part failures and were empathetic with our frustration on it not getting resolved fully the first time around. They wash the car after each service and make sure you leave completely satisfied. Good team here at Volvo Carlsbad!

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Name: R***** A*******
Date: 2023-03-10 20:19:35
Rating: 2
Comment: My review is based on sales person Alex Cloney.

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Name: T** A****
Date: 2023-03-02 18:04:46
Rating: 1
Comment: Very poor experience here.Our Volvo XC-40 recharge had a propulsion system service warning come on. Scheduled an appointment with this Carlsbad Volvo dealer. Day before appointment they call, tell me their technician is out sick. No problem, I schedule a new service appointment for 1 week later.Day of new service appointment I drive 40 minutes to the Volvo dealer. Arrive to be told that the technician was out sick, again. Their service employee tells me he had called me. There is no missed call or message on my phone.Ask to speak with the manager. Service Manager apologizes but is very dismissive of the issue. Claiming that they only have one person certified and What do you think we should do about it?We engage in a back and forth where the attitude of the manager is essentially that there is nothing that can be done People call out sick. And that electric vehicles are new so they only have one technician and, something, something about Covid.This is a $60,000 vehicle. Volvo needs to equip their certified dealerships with the appropriate level of staff to service electric vehicles. The Carlsbad location in particular needs to manage customer expectations, apply budget to hire and certify more technicians to service the vehicles that we are paying premiums for.In addition, approach the issue from the customers perspective, dont call me day-of the appointment after the appointment time to tell me the vehicle cant be serviced and then argue and ask me, the customer, how you should run your business.Now I have to drive around with a propulsion system warning not knowing if the vehicle is going to malfunction on a freeway, because this local dealership and Volvo at large are happy to market and sell you a vehicle of the future but dont seem interested in the appropriate investments to maintain those vehicles.Unacceptable. Do not come here.

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Name: J**** H*****
Date: 2023-02-19 04:09:55
Rating: 1
Comment: Great service... until you sign on the dotted line. Then, youre left to figure out why your $60k vehicle is making a strange noise since the sales rep couldnt be bothered. Ill always buy Volvos, because the safety of my teenage driver is priceless and Volvo international reordered and delivered a brand new vehicle to my door. I should not have driven 3 hours for this car and expected any kind of customer service after I was out of their hair. However, they were the only dealer in the state with the exact specs I wanted. Do yourself a favor and go to Volvo San Diego... Tucson... or Phoenix.... but definitely, buy the Volvo and spring for the polestar.

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Name: J** V***
Date: 2023-02-17 19:29:41
Rating: 1
Comment: Returned my lemon xc40 there today. And upon asking if there was somewhere in particular I should park it (pending inspection) the service manager was just as rude and unhelpful as he was during all the repairs we needed. I wasn’t going to review them as Volvo USA did agree it’s a lemon and organized a buyback - but someone needs to point out to the Volvo dealership staff that treating customers politely and with respect is important - I could have left thinking positive things about Volvo but instead I’ll tell anyone and everyone of my awful experiences at both Carlsbad and Escondido.

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Name: A*** L****
Date: 2023-01-26 00:12:41
Rating: 5
Comment: Great place to buy a car, I bought a car here sight unseen and Steve, and Alex took care of me. Thanks guys!

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Name: D***** K*****
Date: 2023-01-25 18:43:14
Rating: 1
Comment: Worst experience with volvo mechanics I have ever had

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Name: A***** O******
Date: 2023-01-18 02:14:27
Rating: 5
Comment: I love this place I got my Denim blue all Volvo XC60 from here!! 💙They have INVENTORY!!USED AND NEW CARS! Best customer service!! Best mechanics!!Best experience!!

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Name: S***** H*******
Date: 2023-01-02 15:29:54
Rating: 1
Comment: The GM here is extremely rude. He doesn’t even attempt to have any customer service skills. I realize the industry has changed dramatically but there is no reason not to be kind to customers walking in ready to spend thousands of dollars on something. In addition we called this dealership with an EXACT vin number for a car we wanted to see, they said yes come see it today. We drove 45 min in the rain with our two young children to get there and be shown a different car. We pressed to see the one we requested and they said oh sorry the general manager has it at his house and he lives too far away. We went the next day and there was absolutely no remorse from the GM, just “yah things happen”. The GM proceeded to tell us he got the charger from the car we wanted stolen from HIS house so the dealership is in the hole now since they have to pay for a new charger. Overall just avoid this place if you don’t want to deal with additionally rudeness during a process that is already stressful now days. We ended up going to the San Diego Volvo and our experience was amazing there.

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Name: S
Date: 2023-01-02 14:13:23
Rating: 5
Comment: I work here

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Name: K******* L**********
Date: 2022-12-07 22:57:29
Rating: 5
Comment: We just bought a C40 and are so happy to be part of the Volvo family! The level of service and responsiveness from Michael was top notch and we couldn’t be happier from the experience from the moment we stepped into the dealership all the way until we took our new car home. Thank you Michael and the whole Volvo team for making this car buying experience seamless and painless!

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Name: K****** C***
Date: 2022-11-14 20:41:19
Rating: 5
Comment: Great Service Department! Everyone I encountered in the service department here was cheerful and helpful. Frank made me feel like I was getting the royal treatment! Fast, accommodating, and never hesitated to go the extra mile.

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Name: T****** F*****
Date: 2022-10-18 23:22:26
Rating: 5
Comment: Carlsbad Volvo was a 5 star experience all the way. I called on Sunday to see if they had any small hybrid SUVs in stock to test drive and they had 1, which was shocking in and of itself. When I arrived, I was introduced to Michael, who took me on the test drive and gave me a lot of information on the car. I had a lot of questions as I’ve never had a hybrid before but he answered them before I had even asked most of them. I wasn’t planning on buying a car that day but they gave me a price I was happy with PLUS they actually had a car I could take home that day (a rarity in this post Covid world) so I wound up starting the day in a 2013 Altima and ending it with a 2023 Volvo XC60 hybrid plug in parked in my garage. Michael even found me a Costco discount AND a discount through my employer that I wouldn’t have even known to ask for. Since then I’ve stopped in twice with a couple questions specific to the car itself since it has a lot of technology I wasn’t familiar with coming from an older model car and everyone there has been so nice and helpful, making sure I understand and am happy with my purchase. Carlsbad Volvo is phenomenal and I’m so glad I’ve become a customer. Thanks, Michael and everyone else involved! You’re awesome!

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Name: Z Z
Date: 2022-10-05 11:47:27
Rating: 1
Comment: This Volvo dealership service is horrible. Brought our Volvo in because the vehicle wasn’t working like it had been and instead of figuring out what was wrong they gaslight us and said it was our expectation that was the problem. They have horrible customer service and are very arrogant. Just like other bad reviews here these people don’t care once you sign on the dotted line. DO NOT GO HERE.

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Name: A** S*********
Date: 2022-08-29 02:01:09
Rating: 5
Comment: I don’t know how it happened, but I somehow found the exact car I was looking for on a whim while coming to get my car evaluated. The entire team helped me through a trade in and sale in less than 3 hours. I don’t think I need to say much more than that! These people are true professionals who offered me top dollar on my trade, and a great deal on a new all electric 2023 C40 Recharge. I even laughed and had a good time with the sales and finance department throughout the process. This is my third Volvo I’ve purchased in 9 months, all from different dealers as I’ve been moving frequently. This is the best experience yet! Thank you Carlsbad Volvo, Lance and the entire team.Also can’t forget Rob. He’s probably one of the most badass salesman that’s ever existed in the history of Volvo. I’ll be back for my next Volvo…and my next…and my next.

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Name: A***
Date: 2022-08-28 21:56:33
Rating: 5
Comment: Friendly people, low stress

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Name: T******** T***
Date: 2022-08-10 17:00:02
Rating: 5
Comment: My buying experience is great with Michael Page at Volvo Carlsbad. He is very knowledgeable about Volvo cars in general which is a great thing to start with. I’ve been looking around for 3row suv for a while and I’ve been to other luxury brands for test drive. Some salesman there are too busy making money they can’t even answer basic questions (like how many gear in transmission) about their car. The experience here is different. Even with car shortage nowadays, they don’t do markup to take advantage. Scandinavian Interior design is also to my taste. People are calm and helpful here, they don’t rush you to decide but they are pretty efficient and pushing themself to get everything done quickly. I’m happy with my first Volvo car so far!

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Name: I**** L*****
Date: 2022-08-09 03:51:21
Rating: 5
Comment: These guys will not try and screw you over. Honest and trustworthy. Lance is great as well and other staff.

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Name: R****** S***
Date: 2022-07-21 04:05:00
Rating: 5
Comment: My experience was seamless from start to finish. I received great support from the sales representative the moment I called the dealership to clarify all questions I had (emphasis added to a 1-hour call to understand all the add ons offered to personalize a vehicle). Communication was also effective throughout the process, the sales representative was always willing to clarify further questions I had about the purchase vs lease decision, and no exception was noted from the finance department. Highly recommended!

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Name: J*** S******
Date: 2022-06-21 19:57:57
Rating: 5
Comment: Excellent service help. Glad I got a Volvo

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Name: m****** s*******
Date: 2022-06-19 15:40:08
Rating: 5
Comment: I just bought a used vehicle at Volvo cars Carlsbad. With such a high demand for used vehicles, I was very pleasantly surprised to get such a good price on the vehicle I purchased! There was no pressure from the salesperson, Shahid, or the manager, Lance. Additionally, the finance person, Johnson, was very quick and efficient to get me in and out! Ive purchased many vehicles in my lifetime and this was a very nice experience! Thank you, Volvo cars Carlsbad team!

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Name: K********** L***** G*****
Date: 2022-05-29 17:54:24
Rating: 1
Comment: Very disappointing service.About 5 days of communication in advance with Micheal.Was told the car was sold, and then told the sale had fallen thru, and it was available.Drove 2 hours to inspect and test drive.Micheal was helpful, and polite.Liked the car, and decided to buy at the quoted price.Then, ANOTHER salesman walked up and told me the car was already SOLD.He told me the other sale had not fallen thru.This has not been communicated to Micheal, who had been authorized to show the car to me.Completely wasted 5 hours of my precious Saturday,Management incompetence at it finest.

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Name: E*** W***
Date: 2022-04-26 19:26:31
Rating: 1
Comment: Worst Volvo ever, the general manager who runs this place sold me a car that broke down the next day.He kept looking at me with hatred and even said to me “I dont have a loaner car for YOU” emphasis on YOU.I asked him why he was looking at me like he hated me and he then stormed off and slammed his office door.He then gave two loaners out to other people.He was bigoted and treated me with 100% disrespect and they refused to allow me to buy a car without first running my credit even though I had cash in hand.My bank said that was extremely unprofessional and unnecessary.I would never buy a car here. Ive bought a new car once or twice a year and I’ve never had this kind of experience at any dealer ship in my life. Avoid this Volvo at all cost.

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Name: g*********
Date: 2022-04-23 23:57:42
Rating: 1
Comment: I get that it can be busy at times, but after patiently waiting for help to buy a new XC60 the sales staff ignored us – and on two consecutive days. That’s ok, they did us a favor as it said everything about what to expect with service after the sale.

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Name: C**** R****
Date: 2022-04-08 22:11:07
Rating: 1
Comment: These guys are very rude and unprofessional most of the time. My wife purchased her vehicle here with an additional warranty and its had several issues. Shes taken it several times and theyve charged tons of money but hadnt addressed or fixed any of the issues. They have lied and condoned significant problems with the vehicle and wont acknowledge anything. She ended up going to the Volvo off Convoy in San Diego and they took care of her. There was over 4k of parts/labor that needed to be repaired which was all under warranty. They had her car for over a month and supplied her with a rental free of charge. Please stay away from these crooks in Carlsbad if you ever need maintenance or servicing. Volvo corporate should have this place shut down to salvage their reputation.

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Name: J*** T******
Date: 2022-03-29 20:44:47
Rating: 1
Comment: Unfortunately, I am updating my review from 5 stars to 1 star. I loved this place…until I had to take it in to be serviced. A month or so ago, my driver side window would not roll up. After several attempts to get it back up, my husband and I noticed the top of the door panel was moving up with the window as it tried to close, which was preventing it from rolling up all the way. But it was also disconnecting the door panel from the door! After that happened, the door panel seems loose and constantly rattles. It also feels loose when pushing on it or when closing the door.I made an appt, which was 3 weeks out. Dropped my car off at 8am. Received a call from Frank at around 2:45pm to tell me multiple people drove the car and don’t hear anything. I explained to him in detail about the issue and that the rattle wasnt the only concern (3rd person I explained it to on their service dept.). He said the only other way to determine an issue would be to remove the door panel but there wasn’t enough time to do that unless I wanted to leave my car over the weekend. They had my car all day at this point. After an extremely rude conversation with Frank, he offered to drive it one more time and call me back.It’s now 4:15pm and I haven’t heard from him but pickup is at 4:30pm. I called back and was told by Frank that there’s nothing they can do and that the door panel was removed but they found nothing wrong. Funny because I thought there wasn’t time for that! Anyway, I picked up my car, the diagnostic on the invoice states nothing about the door panel being removed, and sure enough the door panel is still loose! I truly feel Frank lied to me because he didnt want to deal with it.I called a few days later and spoke with Allan, the Service Manager. He was worse to speak with than Frank was, which is hard to imagine. He was basically accusing me of lying and talked to me in a way I cant explain. So rude and unhelpful. Ive never been spoken to or treated this way by someone in a position such as this one.They have lost my business for good.

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Name: c******** l*****
Date: 2022-02-12 00:49:57
Rating: 5
Comment: Professional and prompt customer service

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Name: J**** S
Date: 2022-01-25 18:05:33
Rating: 5
Comment: At my first visit to this dealership I spoke with the sales manager, he was very friendly and didn’t rush me, he was very pleasant to talk with. On my second visit I met with the salesperson Alex to discuss different cars and leasing options. She was great!!! We liked the XC40 Recharge that was sitting out front so Alex let us take it for a ride along the beach.We decided to lease the car and it was such a smooth process from there. Alex sat with us in the car to show us how everything worked and then explained how to plug in the charger and how to search for charging locations. The paperwork took 15 minutes and we were out the door with our new car.I had to go back to have a software update which they couldn’t get to right away because of sick technicians, but they gave me a loaner. I dealt with Allen the service manager and Frank, both of them made sure I was taken care of and explained everything that was done to my car in detail.If you’re in the market for a Volvo this is the place to go, ask for Alex and tell her I sent you.

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Name: P**** S****** K*****
Date: 2021-11-28 16:10:37
Rating: 3
Comment: Test drove Volvos. Very limited supply and I didnt like anything here. The salesman told me I had to compromise due to low inventory and I said no thanks. Ha!

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Name: T**** H********
Date: 2021-10-23 02:16:44
Rating: 5
Comment: I just wanted to check in really quick to give my appreciation for the entire process at Volvo Carlsbad. I am somebody that goes through used car purchases fairly regularly, definitely more than the average person. Everybody at Volvo was great. Michael Page was a great front line salesman that was very calm and relaxed and did not give off even the slightest hint of a slimy or aggressive salesman. I cannot remember the finance managers name, however once the agreement was made, I was out of the door in, I believe, less than 30 minutes (that really speaks volume when finalizing a deal, you know that they give you priority). He was very professional with his paperwork and you can tell he knows his business. They were not pushy by any means and they did not include 101 different hidden values that made things difficult. It was extremely easy to get to a position where we were both very satisfied. That is how it should always go. However, maybe because of my personal semi-frequent car purchasing experience, I can easily tell who are the good sellers in the game. Again, thank you Carlsbad Volvo. I am extremely satisfied with my purchase and I will absolutely recommend your department for anybody looking for a vehicle. I am sure I will be back one day in the future! Maybe the next vehicle will be that fully electric Volvo.

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Name: R** V******
Date: 2021-10-22 00:02:48
Rating: 1
Comment: Allan the service manager and Miguel accused me of lying to cover up what seemed like their mistake. And they would bully you to just accept their twisted version. Even to the point of threatening not to release the car.My wife, 10-month-old baby, mother in law and niece were driving on Sept 13, 2021 to Legoland. On a stop, the stop/start feature kicked in. But the vehicle would not start again. It lost power and started rolling downhill. My wife did everything to start the vehicle but nothing happened. She also could not stop the car, the breaks had no power. They were literally seconds away from crashing when she was able to stop the vehicle by putting the shift on park and forced the transmission to submit and stop the car. It was a terrifying incident that can happen to anyone with a Volvo. I had the car towed to Volvo Carlsbad.The initial diagnosis was the alternator and they said they would keep the vehicle for a bit since the part takes time. After a few days, they called me and said the car will be ready today or tomorrow with the new alternator. I relayed more information during that call that I remembered. I remembered that at times over the summer, the vehicle would not start right away randomly. Sometimes Id have to turn the knob 4-5 times before it would start. I said I just assumed it was a slow computer. Miguel said I am glad you said that. It could be a starter issue thats going bad.A few more days and they called me and said the car was ready. I asked what was replaced. The starter. I asked, what about the alternator? They said they never said anything about an alternator. And they kept with that lie to the end because they got caught. And they accuse my of pushing a lie. Hey, I just want to make sure the alternator is ok because you mentioned it needed to be replaced at the beginning.Here are my concerns:1. I am concerned about being accused of lying because they claim they never mentioned an alternator issue when it was clearly communicated by Miguel last week and last Monday. They even said the part was in order. Are they trying to cover up a mistake?2. I am concerned that they could not provide proof of diagnostics that it was a starter when I asked.3. I am concerned they cant even provide a diagnostic code.4. Yes, I am concerned that this highly dangerous car incident could happen again because the Volvo service was not thorough and the diagnosis was inconsistent. It feels like they just replace the parts based on my verbal description of the incidents. What if it happened on one of the San Diego streets with steep incline.Anyway, stay away. They are not ethical and they bully you to accept a lie they perpetuated but cant get out of.

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Name: R**** C*******
Date: 2021-09-24 20:00:03
Rating: 5
Comment: Excellent customer service

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Name: J*** T******
Date: 2021-09-08 05:59:11
Rating: 5
Comment: We had a great experience at this dealership, which is huge considering we have dealt with some real doozies in the past. Volvo Carlsbad made it an easy process...in fact, we enjoyed our time here and felt we were treated very well. Alexis was our gal. She was such a pleasure to work with. No pressure, knowledgeable, got us an amazing deal, and was all around very easy to talk to and to work with. Ross and Michael were great, too! We were very impressed and are happy that our were just looking turned into getting a great deal on our new car! Definitely recommend this place to anyone in the market for a new car.

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Name: M**** W*****
Date: 2021-09-04 16:29:09
Rating: 5
Comment: Michael Shoemaker was a pleasure to work with. He was very kind and responsive. No pressure sales and easiest purchasing process we have experienced. Would recommend him and Volvo Carlsbad to anyone!

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Name: P******* P******
Date: 2021-08-04 04:14:00
Rating: 1
Comment: After recent warranty service, I discovered that the technician had incorrectly re-installed the seat airbag and damaged multiple parts of the interior (see photos) without noticing or fixing them. Had I not checked the dealer’s work, we would be driving our family vehicle with a trapped airbag set to explode inside our seat.Long story short: Recognizing that the situation with the Service Manager was beyond salvage after several interactions, I waited until the vehicle was repaired and out of their hands before submitting this review. The new Service Manager confessed himself that things had been “running like this for 20 years.” I would discourage anyone from trusting Carlsbad Volvo with any further business for both safety and quality of service reasons, and instead go to Volvo Cars San Diego.---- Details ----Over the course of multiple days, I spoke with and left messages with a service advisor about the airbag installation issue, expecting an urgent response to correct an obvious safety liability. After waiting 2 full days, I called and emailed the General Manager, which finally resulted in a service call from Allen, the Service Manager. The conversation was sincere and I was reassured that the issues would be corrected immediately. Allen confided that he was new to the dealer, trying to improve things, and the service department had been “running like this for 20 years.”I made clear in an email to the GM and Service Manager that this was a serious breach of trust in their ability to ensure their customer’s safety and satisfaction. I hoped that further conversation with them would rebuild trust that they seriously acknowledged the various points of failure (quality of technical work, maintaining vehicle condition, customer communication). Unfortunately while the dealer did correct the workmanship issues, further interactions with the Service Manager proved that they are not to be trusted again with my business or family’s safety.When asking for an explanation of why it took 2+ days to acknowledge the airbag issue, Allen replied that getting back to me was a high priority, but there were other “higher priorities.” This is an unacceptable answer for what should have been a 3 minute phone call after giving a customer an unsafe vehicle. In general, Allen’s inconsistent customer service is unsettling, ranging from sincere to dismissive, contemptuous, and unprofessional.In an effort to deflect responsibility and point blame to the customer, the dealer claimed that my removal of a seat-back panel is why the “Master” level technician (who doesn’t know how to re-install an airbag or replace other parts he damaged) may have damaged the car’s interior while removing the seat. Given these allegations, I asked to discuss the details and examine the vehicle together when I brought it in. The Service Manager Allen was dismissive, claiming he’s “not an expert” in the details and “we’re fixing the issue anyways.” By comparison, I’m an experienced engineer in mechanical design and assembly that wanted to discuss the visible evidence contradicting their claims. However, the dealership couldnt substantiate claims that are, by definition, their expertise and would rather lose me as a customer.

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Name: J****
Date: 2021-07-25 00:48:50
Rating: 5
Comment: Great experience working with Mike. I was in and out in few hours with the new car I wanted. Highly recommend this dealership.

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Name: C********** B*****
Date: 2021-07-09 21:14:21
Rating: 1
Comment: I received bait and switch. I specifically asked to buy with a specific feature and was assured that it was. When I tested the feature s few days later I called the dealer.I simply asked for either an alternative car with the feature or an upgrade and was willing to pay for it. Now I have to engage a lawyer...

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Name: D*** J****
Date: 2021-06-27 21:29:40
Rating: 5
Comment: The price was fair, the Salesman was honest and straightforward. I will purchase another car from this agency.

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Name: J**** F*******
Date: 2021-06-01 03:19:37
Rating: 1
Comment: Waste of time.

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Name: M*** B***
Date: 2021-05-17 19:01:49
Rating: 5
Comment: Michael Page is very professional. He knows his car and didnt pressure us.

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Name: S****** S*****
Date: 2021-05-15 01:06:47
Rating: 5
Comment: Was there for some recall work and was treated like a customer. Comfortable waiting area and got out a little ahead of schedule.👍🏿

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Name: S**** K******
Date: 2021-05-04 17:46:42
Rating: 5
Comment: Easy 5 stars! We usually deal with the high-volume dealers up in LA because they have more inventory and usually get to their best prices quicker than the local dealerships. But this time we got to stay local which was great. We worked with Michael Shoemaker to help us return a leased vehicle and get a new XC90 and he was awesome. He was super responsive over text and email, super patient as we test drove a bunch of different vehicles, and managed to get us a great deal without doing the annoying sales thing. (His deal even beat the high-volume dealerships!) The trade in process was super easy, everything was ready, and I was in and out of there in 30 minutes. Such a better car buying experience than weve dealt with in the past. Highly recommend asking for Michael!

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Name: M* S*******
Date: 2020-12-29 02:00:11
Rating: 4
Comment: Very helpful salesman and really appreciated the soft sell and actual interest in me the customer not just my wallet.

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Name: R**** K****
Date: 2020-12-07 18:56:59
Rating: 5
Comment: Great service, amazing staff

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Name: C****** G***
Date: 2020-11-20 02:09:49
Rating: 5
Comment: Very nice and straight forward sales staff. Roger the internet mgr was great. Got great deal on used Subaru Outback.

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Name: A**** G********
Date: 2020-10-27 20:59:26
Rating: 5
Comment: First rate customer service and very nice people work there! A well run dealership! Michael and Ross will take great care of you! Picked the car up and the whole process took less than an hour! Best experience that I ever had when purchasing a vehicle, thank you!

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Name: C***** F********
Date: 2020-10-08 01:45:03
Rating: 5
Comment: I cant say enough how thankful I am to Volvo Carlsbad for the car buying experience I had here! Everyone I interacted with was very kind and helpful, especially Michael Shoemaker who put my deal together. He worked hard to get me a great deal on a beautiful new car, and took the time to walk me through the process as a first-time new car buyer. His professionalism and desire to help shone through, and I drove off the lot confident, happy, and well-informed about my purchase. I look forward to doing business with them in the future!

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Name: E*** V********
Date: 2020-07-06 23:29:48
Rating: 3
Comment: Had a good experience before and a bad one its alright

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Name: L***** D**** F******
Date: 2020-06-09 20:53:16
Rating: 5
Comment: Great service

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Name: A*** W******
Date: 2020-03-07 02:35:15
Rating: 2
Comment: Service is way overpriced, feels Im getting ripped off.

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Name: J*** L*****
Date: 2020-01-21 20:25:02
Rating: 5
Comment: We have purchased 4 Volvos through Volvo Cars of Carlsbad and have always been very pleased with the customer care of the entire staff. The service dept. is top-notch and very efficient. Plus, we love the cars!

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Name: K**** T***
Date: 2019-12-18 20:20:37
Rating: 5
Comment: Johnson made buying a new luxury car painless. From the customer service to working out the finances, the process couldn’t have been any smoother. His experience in the automotive industry was apparent - he listened to what we wanted in a car and what we could afford. There no was smoke and mirrors. We ended up buying an XC40 and drove off the lot ecstatic! Carlsbad Volvo is the place to go when you need a car!

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Name: J***** C*****
Date: 2019-11-30 15:25:49
Rating: 5
Comment: Alexandra was awesome! Very patient and thoughtful. We were very grateful to have her help in the car buying experience!

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Name: J*** P*****
Date: 2019-11-16 02:55:56
Rating: 5
Comment: Super nice folks. Danny was friendly abd very helpful. Love the new Volvo XC40!

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Name: C**** M*****
Date: 2019-11-06 21:05:43
Rating: 1
Comment: The service department is a joke. They work hard at trying to charge for as many things as they can without even looking at the car. They just want your money and not help their customers. I’m surprised they haven’t been caught in a fraud investigation

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Name: J*** G****
Date: 2019-10-11 19:48:48
Rating: 5
Comment: Excellent service. A headlight went out on my V70 while visiting Carlsbad. I went to Volvo without an appointment. Even though they were backed up they swapped in a new bulb right away. Im completely happy with their service department.

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Name: L*** J****
Date: 2019-10-04 22:57:47
Rating: 5
Comment: Nice.

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Name: G*** K*****
Date: 2019-09-11 00:17:50
Rating: 5
Comment: The best Volvo dealership Ive used in the 45 years that Ive driven Volvos. Great service department.

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Name: T**** S*****
Date: 2019-08-29 15:57:26
Rating: 1
Comment: Service Dept is SUPER sketchy. Used Car salesmen running Service. Tried to charge me for warranty work.Don’t take your car here.My next one will be an Audi.

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Name: M*
Date: 2019-08-06 19:01:50
Rating: 1
Comment: Rude customer service. Called to inquire about a S60 and instead of giving me information on the car I was asked to fill the credit application. WEIRD>>>

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Name: a*** v******
Date: 2019-07-04 01:57:01
Rating: 3
Comment: Didnt get it

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Name: J***** P*****
Date: 2019-07-02 00:44:54
Rating: 5
Comment: Just stopped by Volvo Carlsbad to test drive a couple models, and the experience couldnt have been more pleasant. Sean Dowling gave me all the info I needed, was extremely knowledgable and friendly, and Im looking forward to narrowing down my choice soon! Thanks Sean!

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Name: E* K*****
Date: 2019-06-24 23:10:46
Rating: 1
Comment: After several pictures,videos and phone conversations,I made a deposit, rented a car that they were going to cover and drove 6 hours to pay cash for a used vehicle. The vehicle was as described inside an out until I looked under the hood and saw all the rust and oxidation that was never mentioned or confirmed when asked prior to making the deal. I was assured this was the cleanest vehicle ever seen.i agreed to take it for a drive and the battery was dead.after jumping it the check engine light and track light was on, the vehicle had no power to take it for a drive, I pulled out and immediately turned around and call the deal off. I asked about the rental car reinbusment and was told I would have to wait until Monday to ask the big boss.after talking to the Gm is was my fault the battery was dead and the codes were on. Needless to say Im out $200 for the rental car ! Never again !

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Name: R** P
Date: 2019-05-24 05:45:19
Rating: 5
Comment: Came here to shop for a vehicle since our lease was due. Couldnt have been luckier to get such a professional salesperson like Alexandra Cloney. She was simply amazing to work with and the reason we went with another Volvo. We are very happy with our purchase and look forward to the next 3 years with our new S60 R Design. The new model is such a great looking car and a blast to drive! Ask for Alex next time youre shopping for a new car!

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Name: O***** P****
Date: 2019-05-23 21:18:06
Rating: 5
Comment: We have had Volvo vehicles in our family for the last ten years and one of the reasons we go back to Volvo is simply for the service. The woman here at Volvo Carlsbad is unbelieveably sweet!!

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Name: J**** S******
Date: 2019-02-11 18:17:48
Rating: 1
Comment: Tricked into buying a certified pre-owned car then 6 months later being asked to pay more than 750 dollars for the regular service required. Hopefully they do the right thing and cover the first service. Waiting to hear back from company before sharing experience more widely.

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Name: S*** W****
Date: 2019-01-21 19:32:47
Rating: 5
Comment: I drive by this place all the time. Its under needed repairs. I hope the facelift helps. The cars are awesome.

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Name: N*** J**** O****
Date: 2019-01-16 16:02:00
Rating: 5
Comment: I bought my C70 from Carlsbad Volvo in 2000. I still enjoy this car. The Service Dept has maintained my car for most of its 186K-mile life. Ive always worked directly with Frank Mata and he is an excellent service manager. I trusted his knowledge and advice for many years.

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Name: S*** Z
Date: 2018-12-13 23:07:08
Rating: 5
Comment: The staff at Volvo are very helpful and friendly Danny is the go to man

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Name: H***** G*********
Date: 2018-11-21 03:55:52
Rating: 5
Comment: Its our 4th Volvo (and third from Carlsbad Volvo). Each time it is easier. Between their email about the end of our lease in 9 months to driving home with a new car it took approximately 4 days. Service was phenomenal, we got a great car at a great price, with no haggling or hassles.

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Name: G**** M****
Date: 2018-09-14 18:45:02
Rating: 3
Comment: Personable sales staff, but their right hand doesnt appear to know what their left hand is doing. The car I looked at was misrepresented while I was there, and later I was offered a deal that was actually higher than the sale price listed on their web site. No real apology, no offer for the mistakes. Just an oops, sorry. Still, their sales staff can be fun, and they are not high pressure. YMMV.

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Name: k******** k*****
Date: 2018-09-04 05:31:49
Rating: 5
Comment: Frank, Ali, and Sam at Carlsbad Volvo have been an amazing help in getting me into both of my cars. My family has gotten our cars there for years and they always do an excellent job! Thanks for helping me get my 2018 Volvo S60! I would definitely recommend.

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Name: A*** D**********
Date: 2018-08-23 03:14:56
Rating: 3
Comment: Service is very pricey. They charge near the top end for service needs.

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Name: R***** W*****
Date: 2018-06-28 20:24:00
Rating: 5
Comment: Great service!

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Name: a***** h*****
Date: 2018-06-16 19:16:17
Rating: 5
Comment: Frank took care of me and my Volvo like we were family. Love this place.

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Name: J** D****
Date: 2018-05-31 21:08:20
Rating: 5
Comment: Volvo of Carlsbad is a great place to buy your new Volvo. Our sales professional Alex and Steve, the General Manager are terrific to work with and very knowledgable!

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Name: B******* K****
Date: 2018-05-31 19:54:50
Rating: 5
Comment: Frank was honest and did everything he could to make sure the value of the service I received was appropriate. Very nice hometown feel to Carlsbad Volvo. Will be back! Thanks guys!

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Name: D***** V******
Date: 2018-05-12 02:27:19
Rating: 5
Comment: Alex my Fairy Car Mother was fantastic! And Ali was very professional and courteous. Frank is very upfront and keeps to his word regarding service deadlines.

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Name: C******* D****
Date: 2018-03-19 05:04:58
Rating: 1
Comment: The owner of Volvo is very rude. The workers are really nice and very patient and they will try to work with you no matter what your credit situation is . I overheard the owner of the Volvo in Carlsbad telling the guy in the maintenance to rush me about getting my vehicle out of the dealership. Unfortunately due to this I wont be buying a Volvo anytime soon even though I got approved. I will take my business somewhere else thank you! I feel bad for the workers here I can only imagine what they have to deal with but thank you to the guys in service and maintenance for being very patient.

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Name: D**** T*******
Date: 2018-03-14 03:55:10
Rating: 3
Comment: What does Volvo mean?

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Name: Y**** W***
Date: 2018-02-27 10:48:44
Rating: 5
Comment: Best Volvo dealer in southern California

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Name: J***** H*****
Date: 2018-02-23 20:53:48
Rating: 1
Comment: Service department are crooks. Ask for a cost up front and they say they have no idea. Then they want $1000 for rear view mirror, but it will cost you $150 for the privilege of getting that price

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Name: H***** P
Date: 2018-01-17 20:13:29
Rating: 2
Comment: Went to this dealership for regular 10k scheduled maintenance at 1000 AM.Got our volvo xc90 brand new from other volvo dealership. Aftwr parking no one was around to greet or even at the front desk. So i walk around the floor some few.minutes and crossed a man walking on the hallway. I told him i have 1000 am scheduled appointment and im.looking for thjs man named windsor. So he told.me to go left in hallway and 3rd door in right...he didnt even escorted me. Wow..what a customer servuce. The service manager then jnformed.me that i have to pay for tire rotation..and informwd him that the warranty for tires were 3 yr 30K free.I was told that its not included in the package when i bought the vehicle. I called the dealer qhere i bought my volvo and was i formed that the package was included since i bought a brand new car..this carlsbad guy oild me.that maybe on that dealsership is but not on this..so i just went to go ahead and pay for it..after two hours of waiting i was told they didnt rotate the tires because i didnt want it..what???!!!..So i just sign and.left in desmay..oh by the way..the car wasnt car washed and inside wasnt vacummed!!!!I wont reccomend this dealership. The custimer service was far better at jiffy lube..the couch and carpet smells like you were at cheap tire store. The furnitures were old Walmart has far off nicer thab this building.the area is hidden .I like my 2017 xc90 but what a shame gor volvo for running a dealership like this.

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Name: N*** W*****
Date: 2017-10-26 05:59:25
Rating: 5
Comment: No pressure sales. Very nice dealership. Could use a face lift but the people seem nice.

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Name: D**** G*****
Date: 2017-09-24 13:07:27
Rating: 1
Comment: Staff clueless about sustainability or electric vehicles.

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Name: S***** S****
Date: 2017-07-28 23:21:52
Rating: 5
Comment: Watchout for street parking on Tuesday I got a parking ticket

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Name: L***** A****
Date: 2017-07-24 19:13:12
Rating: 5
Comment: Ease of drop off and getting the car back. All repairs/maintenance was done on time. They provided an XC90 for me to drive. They were courteous and respectful of my time.

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Name: M*** E****
Date: 2017-06-13 21:18:32
Rating: 5
Comment: If you want to get Volvo in SD county, this is the best dealer. Everyone is so down to earth and they know what they are talking about. And the most important thing, they listen! Thanks Carlsbad Volvo. They are the only dealer who explained my options as expatriate. I wouldnt have Volvo if there was no Carlsbad Volvo!

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Name: E*** B*****
Date: 2017-04-19 00:03:27
Rating: 5
Comment: No nonsense, very clean, and staff made us fell very good and comfortable. No pressure from any of the staff, their knowledge of the product is exceptional. All were very concerned about our needs, the transaction was a braes. Thank you to all Staff members in making this a wonderful experience. I will recommend Carlsbad Volvo as the best dealership in SD county.

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Name: K** J******
Date: 2017-01-06 19:56:06
Rating: 5
Comment: Had been looking for a car for about a year after driving my car for the past 10, came to Carlsbad Volvo to look at a 2013 used Ford Escape. They dont generally sell used cars, but happened to have this one. Victor was awesome and super helpful. Not once did I feel rushed or pressured, he answered all of my questions, no matter how silly they may have been. Im super happy with the purchase and highly recommend these guys!

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Name: M*** O******
Date: 2016-12-13 19:17:49
Rating: 5
Comment: Very friendly and everyone is ready to help.

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Name: P***** B******
Date: 2016-11-14 21:09:37
Rating: 1
Comment: We saw a nice V60. The sale Representative showed us everything about the setup, the features and options. After 2 hours, they (him and his manager) to negociate anything..even a penny. At the end, the manager was ready to give us a package with leather product they offer to everyone.They are so good they can let you believe this is the best deal on earth...At the end, I went to Pasadena and have a better customer experience and a better deal for the same car, same features.We will never come again to this place (Carlsbad)

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Name: J S******
Date: 2016-11-14 14:17:21
Rating: 5
Comment: Great personal service

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Name: P******* S****
Date: 2015-07-29 13:16:28
Rating: 5
Comment: Im on Volvo #3 here keep coming back for newer model! Buying or Leasing a Car here is one of the easiest transactions you can imagine .Alex is hands down the Greatest buying a car from a woman instant peace of mind since I know Nothing @ cars. The entire Team is such a pleasure to work with. ThankYou AllVOLVO FOR LIFE 😊🚘

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Name: S***** M******************
Date: 2015-06-11 20:51:41
Rating: 1
Comment: Took my car in for a routine service. Mentioned to the technician that the a/c makes an annoying noise and asked if they could look into it. Received a call from them saying they had located the cause of the noise and it would be an $800 fix. Greenlighted the repair, only to find out that it STILL MAKES THE NOISE. Took it back in and told them that they need to either 1)Refund my $800 or 2) fix the problem. They have now come to the conclusion that the noise in unfixable. Its not anything that is harming the car, its just annoying, but they state that the $800 repair was still somehow necessary and will not refund my $ (even though I greenlighted said repair under false pretenses).THEY ARE A BUNCH OF CROOKS. DO NOT SERVICE YOUR VEHICLE HERE. Every routine service locates another necessary repair and I always walk about paying $1500-$3000,

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Name: T*** W*****
Date: 2014-11-27 16:08:05
Rating: 5
Comment: Easiest car buying experience Ive had yet. Sales people werent pushy at all and were actually very knowledgeable of the cars they sold (I find it highly irritating when car sales people try to sell a car they clearly know nothing about). They offered a very good deal and were very accommodating. Highly recommended!

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Name: S O
Date: 2014-11-06 21:34:59
Rating: 1
Comment: Engine code = $2000 of sensor replacements. Walked out. A local private guy said I didnt need either one, reset the codes and the car has run fine for a year - check engine light is off.This service dept will ring up max money on every visit. DONT GO HERE. GO TO A LOCAL NON DEALER VOLVO REPAIR AND SAVE THOUSANDS!

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Name: I***** S***
Date: 2013-10-17 03:23:40
Rating: 5
Comment: Purchased a beautiful Volvo from Carlsbad in late July. No pushy, sleazy sales tactics. Very straight-forward dealings. Fair price. Beat my Credit Unions interest rate. Received excellent car explanation prior to leaving the dealership. A very pleasant experience, all-in-all. Bonus was the lovely location for a coastal test drive!

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Name: B* S**** W*******
Date: 2013-05-10 01:42:33
Rating: 5
Comment: Never had a bad experience at this dealership. The staff that I have met were all professional, friendly and knowledgeable I currently drive an 850GL and would trust my repair work to be done there. I recommend Carlsbad Volvo.

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Name: T** H*****
Date: 2013-03-18 17:31:09
Rating: 5
Comment: Recently purchased a 2011 XC60 from Carlsbad Volvo. This is the 9th Volvo we have purchased and first time from Carlsbad Volvo. Overall had a great experience with this dealership. Worked with Sam in sales and he was wonderful, not the typical pushy salesperson we have dealt with in the past. Sam worked with us through all aspects of the sale, communicating well and keeping us informed, since we had a few extras installed. When we purchase our next Volvo, we will definitely come back to Carlsbad Volvo.

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Name: R***** A*****
Date: 2013-01-26 20:06:14
Rating: 5
Comment: My fiance and I just purchased a used black Volvo this year and we love it it is so reliable,drives well and is just a great car. We needed some help on info for an additional vehicle and since we love our Volvo we are planning on getting another one! I called Carlsbad Volvo and asked a saleswoman (I believe Alex) for her suggestions and not only was she extremely knowledgeable,kind and friendly she wasnt the typical pushy carsales style she actually cared about what we needed for upgrades and when we do get our new Volvo it will be at Carlsbad Volvo with her. Im hoping its the cute new convertible too:) Itll be great for summertime and the beach!