Volvo Cars Santa Monica

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Name: P***** F****
Date: 2024-06-20 11:54:58
Rating: 5
Comment: Volvo of Santa Monica has not only great customer service during the sale and purchase of my car but also excellent service in the maintenance and upkeep of my car!

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Name: B**** M****
Date: 2024-06-19 21:45:02
Rating: 5
Comment: For the no pressure salesmen to the managers, the knowledgeable service consultant, and to the friendly service techs. I know I purchased a EV from the dealership and hope to have a long lasting relationship with them as well. Great Job!

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Name: J F******
Date: 2024-06-19 15:25:31
Rating: 5
Comment: From the service dept to sales team. Everybody is friendly, helpful and knowledgeable.

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Name: S******** D* S*******
Date: 2024-06-17 15:24:36
Rating: 5
Comment: Erick Reyes assisted me with my new Volvo XC60 Polestar. Seamless transaction and was able to negotiate over the phone before driving to Volvo Santa Monica. Great salesman to work with! No rushing or pressure. Got me in and out in less than 2 hours. If youre looking at a Volvo, go see Erick Reyes!

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Name: P*** M*******
Date: 2024-06-13 18:09:20
Rating: 5
Comment: Great and efficient service. Robert is very helpful and always very communicative. Thanks !

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Name: J**** C******
Date: 2024-06-09 17:23:18
Rating: 5
Comment: Robert was my point guy but everyone there was great. They got me in and out quickly they arrange a ride home and back for me. It was a pleasure. Highly recommend Robert the Santa Monica Volvo service team

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Name: F*** D******
Date: 2024-06-07 19:20:40
Rating: 5
Comment: I brought the car in for routine maintenance. The work was done on time and the car war returned to my house washed.

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Name: B*** F
Date: 2024-06-06 15:53:28
Rating: 5
Comment: Always so helpful, responsive. Thank you, Robert, for always going above and beyond!

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Name: L***** R*********
Date: 2024-06-05 17:02:24
Rating: 5
Comment: Santa Monica Volvo is the only place Ill take my Volvo to be serviced! Klaus and the guys are personable and knowledgeable. Im very impressed with their customer service and auto service!

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Name: K******* H***
Date: 2024-06-01 15:28:52
Rating: 5
Comment: Robert from Volvo is the absolute best!!! Helpful, thoughtful, always available to take questions! We are so grateful and cannot recommend him enough!

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Name: S****** B****
Date: 2024-05-27 15:20:44
Rating: 5
Comment: Great customer service. Very helpful service department

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Name: s**** g******
Date: 2024-05-26 19:07:24
Rating: 5
Comment: Volvo Santa Monica is the best. They made my car repair a perfect bliss experience. Professional. On time. Picked up and delivered my car. Set me up with two loaner cars. Communicative. I couldn’t have asked for more. I will always use Volvo of Santa Monica. There is no reason to go anywhere else.

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Name: M******* G***
Date: 2024-05-23 19:49:06
Rating: 5
Comment: Great service, Robert is super nice.

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Name: B****** D******
Date: 2024-05-20 21:48:48
Rating: 5
Comment: Excellent service and helpful staff.

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Name: v****** m****
Date: 2024-05-12 03:31:23
Rating: 5
Comment: Above and beyond service! Klaus is great to work with - very communicative, trustworthy and friendly.

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Name: N**** W*******
Date: 2024-05-06 15:36:52
Rating: 5
Comment: Excellent service. Arrived early, but got me right in. Greeter right there and welcoming, asking if I needed anything. Efficient, professional, seamless digital communication updates thru out. finished my service visit in excellent time and got me on my way! Love that they wash my car to boot! 😎

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Name: G**** P******
Date: 2024-05-04 18:09:48
Rating: 5
Comment: The best part of coming to the Volvo service is Robert Munoz. He is very friendly and courteous, remembers my two cars very well and is on top of whats needed. Great and timely service every time I come! Robert is a keeper! Thank you!

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Name: J****** A****
Date: 2024-04-29 18:14:41
Rating: 5
Comment: I am very pleased with the service! Klaus is always kind, accommodating and works SO fast. Incredible customer service.

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Name: T***** C*******
Date: 2024-04-28 15:58:07
Rating: 2
Comment: I have been going there since 2017 mainly bc i had bumper to bumper warrantee, my honest thoughts are: Although they do seem to know what they are doing, they know all the games to play to get the most out of you/insurance co. w/o doing work completely going around problems so u frequently return with same issues over and over again & added ones. If you get on them the job will b completed if u have warrentee they hold car for ever meaning weeks to months but who has the time for that? Now that i let the warrentee expire instill have same issues along w/added ones. They sold me a Lemon from day 1 which im pretty sure that was the reason they added the bumper to bumper insurance bc who does that? I should have known better.. the cost is way too high they say 277/hr labor but that is also for each diagnosis 1. oil light on 2. Look at battery 3…. See how that can add up? Doesnt matter how simple the list of things we see wrong. It’s like 277 for both? And they lie about how long it actually takes lol a job that we know they didnt take longer then 2-3hrs tops will have labor of 1200? Also i always notice my gas is always gone the miles on car are high when they have it ik they use it for who knows to pu lunch take it on trips ? Idk..The guys who work as service coordinators try their best to help you but the Mechanics need to make as much as they can they dont deal with customers so they dont care who they burn. Bottom line is they can garentee the work but way over priced if u dont have a warrentee do not go unless u wish the toss money away

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Name: M****** J*******
Date: 2024-04-21 20:50:34
Rating: 5
Comment: Wonderful experience - they went above and beyond what I dropped the car off for and took care of it all very quickly.

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Name: M*** K*********
Date: 2024-04-20 15:22:40
Rating: 5
Comment: Great and fast service. Love my Volvo car! They are kind and will take extra steps to ensure a happy customer.

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Name: B****** T*******
Date: 2024-04-20 00:09:28
Rating: 5
Comment: Great experience overall with the service department and Klaus! He kept me informed and explained what needed to be fixed.

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Name: J***** F******
Date: 2024-04-19 16:04:57
Rating: 1
Comment: Once out of warranty they really don’t want your business.

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Name: V******* K****
Date: 2024-04-19 04:38:17
Rating: 1
Comment: Horrible. In every way. Messed up my new car when brought in for a problem. Did a service on my car 6 months early. Cuz they messed up.

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Name: S***** C*** R******
Date: 2024-04-18 05:12:55
Rating: 1
Comment: Took our XC90 in for routine service.THEY KEPT THE CAR FOR 6 MONTHS.When we got it back half a year later, the ceiling fabric was hanging down so that our kids couldn’t see us from the back seat. We took it back and were told… wait for it…. that it was OUR FAULT and were told to pay thousands to fix it.They then kept the car for ANOTHER 5 MONTHS.We refused to pay for the fabric repair and for the car back, only to find that 1000 miles had been put in the car and the air conditioner was broken.We wrote to them to ask to fix the air conditioner and were told they didn’t touch the air conditioner and this was our problem.WWWTTTFFF

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Name: B****** T*****
Date: 2024-04-17 19:17:14
Rating: 5
Comment: Expert care of our car by Robert and the team at Volvo of Santa Monica.

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Name: N*** W*******
Date: 2024-04-17 16:30:46
Rating: 1
Comment: If I could give zero stars, I would. Last year, our engine light kept coming on, despite several visits to Volvo Santa Monica. They finally took the car in at the beginning of May. We didn’t receive the back until mid November. We got it back, We immediately noticed The ceiling fabric hanging down. It was literally in my son’s face in the backseat. We took the Volvo in the next day, and they held onto the car for five months, refusing to acknowledge that the rip in the fabric and happened on their watch, and asking us for thousands of dollars to repair it. In the end, we decided to take the car back without them fixing the fabric. Return the car we realize that the AC was now not working. Again, they refused to acknowledge that this had happened on their watch, after having our car for almost a year. They offered to run diagnostics on the car, that we would, of course have to pay top dollar for. The speedometer also showed that the car had been driven 1000 miles on their watch!! They told us it has been driven for our benefit for an oil check. 1000 miles. After all this, we have decided to take legal action. I advise you to stay well away from Volvo Santa Monica.

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Name: M****** K****
Date: 2024-04-16 15:21:56
Rating: 5
Comment: Robert in service is literally a godsend!

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Name: O*** J****
Date: 2024-04-15 19:45:04
Rating: 5
Comment: Everyone is very helpful here, Robert Munoz is super professional and attentive to your requests, great at suggestions, and the lady greeter Lili is so sweet it lightens your day. Thank you!

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Name: m******* m********
Date: 2024-04-10 22:02:14
Rating: 1
Comment: There service was terrible. I had a v12 battery error I took the car to them last year in March they said they replaced the battery. I had the same error in April of this year took it to them they said it would cost me 700 dollars for a new battery.

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Name: S**** V*******
Date: 2024-04-10 17:21:38
Rating: 1
Comment: I brought my EV 2023 car in for some electrical work and it took two weeks. They were kind enough to give me a loaner and I appreciate the work they did on my car but when I picked it up, there was a slight knick in the paint on the front bumper. Photos showed my car came in without it so the damage was done there on site. Since then, I have reached out to them numerous times and they have ignored my request to communicate. However, they want me to review them so here is my review. Klaus and Johnny provide average customer service and are very poor at communicating and following up with customers.Also, during my visit someone stole some items out of my car. They weren’t of great value, but they were my items and they belonged to me and I should not have anybody from Volvo of Santa Monica stealing from me. I spoke with Ram in sales and he said he’d get back to me. I’ve left two messages for him and I’m about to leave a third but he doesn’t seem to want to communicate with me either.So, just know if you go there you’re going to receive very average customer service, a lack of communication and items might go missing from your car. I think this is a reflection of the ownership of Volvo of Santa Monica and I would appreciate speaking directly to the owners of Volvo Santa Monica! Please let me know how I can reach you or get in touch with me as Klaus, Johnny and Ram know how to reach.

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Name: J** S*********
Date: 2024-04-07 17:34:42
Rating: 1
Comment: If there was a negative or lower score I’d useI can’t say it’s the Worst experience I’ve have had because that implies that it’s not over or it was singular. Think Groundhog Day but the horror movie version. They don’t return phone calls, don’t do anything they say, can’t fix issues, can’t follow instructions, I mean I am in awe of how awful how horrible, run away, don’t buy a Volvo don’t go here, brain damage will ensue.

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Name: B******* W******
Date: 2024-04-07 16:07:55
Rating: 5
Comment: My service experience was great. My service manager Robert had my car back to me quick in a couple of hours. I was out of the loaner car and back in my car in a snap. Everything they fixed was done to perfection. I also liked that they didnt try to sell me stuff I didnt need.

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Name: D**** W****
Date: 2024-04-05 21:11:53
Rating: 5
Comment: The team at Volvo Cars Santa Monica is amazing. Car repairs and fixes are not my favorite because I know next to nothing about cars. The staff... especially Klaus... Explain the issue(s), check the warranties, and provide possible solutions and a cost benefit understanding! Truly a great trusted experience.

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Name: J*** S********
Date: 2024-04-01 21:23:34
Rating: 5
Comment: Robert in the service department took care of me and the entire experience was smooth, transparent, and easy. The Alto transportation service is an extremely nice touch. And I received my car back early, freshly washed. I drove away feeling like I had been treated like royalty.

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Name: P**** T*****
Date: 2024-03-31 16:51:41
Rating: 5
Comment: Robert in the service department always goes above and beyond to help get my car serviced and completed timely.He is always clear with what my car will need and when something is necessary or not.Johnny is also so incredibly helpful and both are so knowledgeable! I wouldnt go anywhere else!

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Name: J** J**
Date: 2024-03-31 15:52:35
Rating: 5
Comment: I always have the best service experience at Volvo. Robert Munoz is wonderfully attentive and helpful and is great at communicating with you about the status of your service. They also will pay for Alto to give you a ride to your house. That’s so impressive. I’ll probably buy out my lease since Volvo SM makes it so easy to be a client. I also like their greeter Lily. She’s kind and is always smiling which helps the process too.

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Name: R***** R*******
Date: 2024-03-29 17:51:29
Rating: 5
Comment: I took my lease in for regular maintenance and was treated like a queen!! Robert and Klaus provided EXCELLENT, top notch customer service!! This Volvo dealership also has a professional greeter by the name of Li Li. She is beautiful and knows everything. Li Li keeps the flow moving. If you have an appt, you are not waiting and will receive minute to minute updates. I had a BMW before and loved the service. I got treated even better at Santa Monica Volvo!!

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Name: A**** R********
Date: 2024-03-28 23:34:15
Rating: 4
Comment: It seems that everything and more was addressed on my new Volvo. Great service provided to get me to and from shop. Unfortunately, getting a new car has cost me over 10 hours of downtime with the car in the shop. Appointments scheduled with repair mean you have an appointment to wait in a long line of cars to maybe get the work done that day. Everyone is working hard but there are not enough people who are trained in the workings of the car computer. Loaner cars are not readily available. Apparently, the glitches in the Volvo computer system have been the reason for my taking the car into the shop. Anticipating, sadly, more incidents like this one in the future and hope Volvo is ready for them.

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Name: P****** A****
Date: 2024-03-28 15:58:58
Rating: 5
Comment: Great service and communication!

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Name: T***** B*****
Date: 2024-03-23 16:44:37
Rating: 5
Comment: Allyn and team are outstanding!! They made my experience 5 stars! We love our 2024 XC90.

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Name: l****** c*****
Date: 2024-03-22 21:45:45
Rating: 5
Comment: Klaus made my Santa Monica Volvo service experience great. Their pricing was fair and I was able communicate via text. My car was serviced/repaired, washed, and delivered back to me.

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Name: A***** T******
Date: 2024-03-22 15:27:06
Rating: 5
Comment: Great experience! Got my car in and out without any issue. All my concerns were addressed and taken with care

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Name: T*** G*****
Date: 2024-03-21 19:00:44
Rating: 5
Comment: Robert Munoz was very professional. He made sure the parts were there before I came in the vehicles in less than a day. Very happy with the service.

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Name: K**** J******
Date: 2024-03-21 15:26:50
Rating: 5
Comment: Volvo cars of Santa Monica service department is wonderful to deal with. Klaus and all his associates are very kind, efficient and communicative. I highly recommend.

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Name: H** Y**** J****
Date: 2024-03-19 19:08:52
Rating: 5
Comment: Great experience and very well explained

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Name: A*** L*
Date: 2024-03-18 21:12:59
Rating: 1
Comment: Avoid This Dealership at All Costs!I recently had the misfortune of dealing with this Volvo dealership, and I must say it was one of the worst experiences Ive ever had.From the moment I stepped onto the lot, I had to deal with ignorant salespeople who were more interested in making a sale than actually helping me find the right car.The entire process was riddled with incompetence and unprofessionalism.The staff seemed clueless about their own inventory and couldnt answer even the most basic questions about the cars they were selling. It was clear that they cared more about their commission than ensuring customer satisfaction.To make matters worse, when I finally found a car I was interested in, the price they quoted me was outrageously high. It was clear they were trying to take advantage of me, hoping I wouldnt know any better.Overall, I would strongly advise anyone considering doing business with Volvo Cars of Santa Monica to steer clear. Save yourself the headache and find a dealership that values its customers and takes pride in its inventory.Trust me, youll thank me later.

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Name: K****** O*******
Date: 2024-01-15 22:04:22
Rating: 5
Comment: The service center at Santa Monica Volvo is exceptional. Robert was especially helpful. He and his team aren’t attentive, knowledgeable, and the pricing is very reasonable especially considering they are part of a dealership. They were kind enough to provide me with a private car service home and back while my car was being repaired. The service surpassed all my expectations.

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Name: C**** B****
Date: 2023-11-21 03:00:38
Rating: 5
Comment: Needed battery for key fobVery helpful

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Name: V**** M**
Date: 2023-11-15 16:44:12
Rating: 1
Comment: Believe everyone who is saying stay away from this service department. My break fluid light came on and they kept my car for more than a month guessing through what the cause be. On an almost daily basis their haphazard approach presented more issues and more delays. A complimentary rental was only offered to me when I hit the month mark of having to wait. I finally got my car back and about a week later the same issue is back. Finding a new service location with a better track record.

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Name: S***** W***
Date: 2023-11-04 00:00:41
Rating: 5
Comment: This is a review for the service department. I took my car into them today. I worked with Robert. He was so nice and helpful. Thank you so much for the great service!

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Name: C**** S********
Date: 2023-10-26 04:14:19
Rating: 5
Comment: I bought a gently used Volvo from this location over a year ago. I was hesitant to bring the car back for servicing because I was afraid of super high pricing. I needed new break pads and rotors, the 02 sensor changed, and a new wind shield wiper. I compare the pricing to two other places and Volvo was pretty much the same. 25% higher than one quote, and 25% lower than another quote. The difference is, Jose, the amazing service representative found out one thing was covered under warranty, which saved me over $900. Also they gave me alto car rides for my appointments for two days while they fixed the car. Jose was so professional, kind, and explained everything in detail. It was a great experience which will make me come back to them for sure, again and again. All the other criticisms of the service department I’ve read on here, don’t seem to align with the business I experienced. The team went above and behind, gave me fair prices, and acted in total integrity. For me, that’s better than saving $300. Thank you Jose, grateful for your help.

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Name: A******** E*****
Date: 2023-10-23 23:05:17
Rating: 1
Comment: Don’t use this service. dont go there.They are stealing our personal items from our cars.My Bank of America checkbook and expensive perfume were stolen from my car today.And it’s an official Volvo service!

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Name: C****** T*****
Date: 2023-10-18 02:06:52
Rating: 5
Comment: We came in two days before our lease was up and wanted to keep our car and finance the remaining amount. It was a last second request, but Laynee was very attentive, kind, and very helpful with pushing the process along. Shes a superstar! The entire staff - from sales to service to the receptionist - was friendly and efficient, and were very happy with our car. Volvos are great, but the staff here makes having one even better. Everyone took good care of us, and we appreciate it!

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Name: J*** H********
Date: 2023-09-17 22:17:34
Rating: 1
Comment: Absolutely the worst experience ever run away. The sales people arm in the financial person has no idea what’s going on. It’s pretty sad everybody’s running around like their heads cut off.

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Name: P K
Date: 2023-08-24 05:26:02
Rating: 5
Comment: My husband and I recently purchased a “gently” used vehicle from Santa Monica Volvo. We called ahead of time and the sales person, Laynee was super helpful and informed us that the vehicle was still available. We arrived 45 minutes before closing time, negotiated a reasonable price….and we were on our way home within an hour of arriving! Laynee was so knowledgeable about everything that someone would need to know about cars/ and the purchase process. We never felt pressured. Such a sweet genuine person. (Hard to find when buying a car!) She even dropped off the car herself for us the next day, 25 minute drive in la traffic! Would highly recommend Volvo Santa Monica for a used or new car purchase.

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Name: E***** D****
Date: 2023-07-31 20:31:29
Rating: 5
Comment: I have been coming to this location for a while and every experience has exceeded my expectations. Robert is always kind with a smile. The whole office has great energy and I wouldn’t take my car anywhere else. The best service and I always leave feeling good about choosing the Santa Monica location because they always go above and beyond. Thank you Robert and the whole team at Volvo

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Name: R****** V********
Date: 2023-06-21 17:09:39
Rating: 5
Comment: Great dealership. Alpha was super helpful helping us find the perfect Volvo at a fair price. Highly recommend

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Name: A***
Date: 2023-06-12 03:06:43
Rating: 1
Comment: I don’t normally post reviews. Take your Volvo somewhere else. These guys are sloppy. Took my xc90 in for 50k mi service but they logged it as 40 K. Now my car shows over due maintenance, causing issues with warranty and maintenance records.

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Name: A**** A****** (*******
Date: 2023-05-15 20:08:17
Rating: 5
Comment: Leased a car from Volvo today and super happy about it! Alpha Dixon is best in the business. He helped us all the way to the end and made sure we are very happy with our decision. Getting a car is not an easy decision but with the help of Alpha we felt that we are right at home. Thanks so much for the amazing care that you showed us. We now know that our next car will be a Volvo again!

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Name: g**** u***
Date: 2023-05-14 00:27:03
Rating: 5
Comment: We had a great leasing experience recently with Alpha Dixon. We had financed our current Volvo here and came back to lease a C40. Alpha and the team at Volvo was super helpful.

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Name: B***** M******
Date: 2023-05-10 23:40:59
Rating: 3
Comment: To start I want to say that I really like Robert Munoz. I cant say a bad thing about him. Hes super cool, collected, even tempered and responsive.I came to this location because of the prices on the SM Volvo website which didnt turn out to be correct (should have been a red flag but he met half way so thats why its 3 stars).As far as servicing goes this location gets 2 starts from me.I took my old a** car in for an oil change the first week of March and decided to get the car aligned. I drove off the lot and the car was veering immediately to the right which was super stressful because it wasnt doing that to begin with. I sent a text and they reached out Monday to get me back in and see what happened.From the Saturday when the oil was changed to the Thursday when I took it back in there was an added 4k or so of things that were wrong. Which was really confusing because they handed me a paper at the end that highlighted a 4 point inspection that indicated NOTHING was wrong.So for something to come back 5 days later needing 4k of service seemed questionable. Why wasnt the vehicle inspected before the alignment was performed? The second report stated the lower control arms were worn and wouldnt take the adjustments. I dont think an entire inspection is necessary but if the lower control arms go hand in hand with alignment that should always be looked at before moving forward. They didnt magically become worn out in 5 days so had they bothered to check it on the first day they would have noticed this and not performed the alignment. This was a $200 expense that essentially went straight into the trash.There were so many things flagged I didnt know what should be done first. I went else where for a second opinion because at the end of the day, coming back here for the work to get done didnt sit well with me. I just couldnt justify returning to this establishment, where one week gives the vehicle 5 stars rating and then 5 days later says actually we didnt really check it thoroughly the first time and this is actually everything thats wrong. How can I trust that what you say will be in fact whats wrong when things didnt go well the first time.I was able to get it corrected at a different volvo dealer and saved 25% of their quoted cost. But flagging for others because youre not thinking about certain things when you walk in and ask for x so do your due diligence as an owner and if you request fora specific service, ask if something would impact it from functioning the way its supposed to. The mechanics here see the work order and arent putting two and two together so you have to.

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Name: H*** G********
Date: 2023-04-17 19:37:30
Rating: 5
Comment: I recently had a fantastic experience at the Volvo dealership in Santa Monica, all thanks to Jesus! He helped me find the perfect car and was extremely knowledgeable about all the features and options available. He listened attentively to my needs and preferences, and was patient in answering all of my questions. Overall, Jesus provided exceptional customer service and made the car-buying process a breeze. I would highly recommend this dealership, and especially Jesus, to anyone in the market for a new car. I am absolutely in love with my Volvo V60 Cross Country. Thanks again Jesus!!!

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Name: R**** V******
Date: 2023-04-16 18:25:42
Rating: 5
Comment: Armin Buholzer, a sales manager at this Volvo dealer, was so kind and sweet with my 15 year old autistic son. You see, he loves honking car horns. I know its not an activity most understand, however, Armin allowed him to do a couple of cars without judgement. He was patient, kind, professional, and very understanding. What Armin didnt know at the time is that we are big time car people. My husband is a collector. Basically meaning he did it with no ulterior motives, just kindness. I can assure you if we are ever in the marker for a Volvo, this will be our first and last stop! I highly recommend them, as they arent your typical dealer. Thanks Armin! You are truly appreciated!

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Name: C******* W*********
Date: 2023-04-05 00:05:13
Rating: 1
Comment: The worse service dept, tried to schedule an appointment for my brand new Volvo because the air conditioning isn’t working and they told me the earliest appointment is a week out.

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Name: J******* T****
Date: 2023-03-31 15:50:10
Rating: 1
Comment: TERRIBLE EXPERIENCE(S)!!! My fiances car was having rattling noises in the front of her vehicle, we had a warranty so we took it in and they took 2 weeks to get it fixed, citing parts that they had to order--no rental, so already expensive with tons of ubers. 1 month later, same issue, took it in again, no rental, tons of ubers. 1 month alter, same issue AGAIN! 3 times for the same thing, and then they charged us $1,000 for the same issue?!?! Get the car back, and now we have the SAME ISSUE AGAIN! Now I am requesting a refund and Robert and some sort of manager are not answering my emails or requests. Robert told me to email him and his manager, Ive done so on 3 separate occasions, and havent heard anything back. Totally unprofessional, I would avoid this dealership at all costs.

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Name: I****** L***
Date: 2023-03-24 18:56:54
Rating: 2
Comment: As far as the service department -- TLDR: stay away from these professional con artists. They destroyed my engine, tried to bill me $18,500 for it, finally made a goodwill gesture to bring it down to $4500, kept my car in the shop for two months, then charged me six months later for the rental car they said they would cover while they waited for the engine lift to be fixed. For four straight business days, the manager was not in the office when I called to try to set things straight. Details below...My 2015 CPO Volvo was maintained exclusively at Volvo dealers according to all maintenance schedules, until I took it here in October for 70k service...which included opening up the cylinders to replace spark plugs. Two days later, I have an internal piston failure, requiring a completely redone engine block. Volvo SM refused to investigate what caused the failure, flat out rejecting even the possibility it could have been related to the service involving cylinder work, unless I was willing to pay another $3000 for a full tear-down.They originally tried to bill me $18,500 for the repair (FMV of my car at this point was ~14k). Eventually, I was able to get Volvo USA to offer a goodwill repair price of $4,500, which I paid. I picked my car up almost two months after bringing it in because, in their own words, their engine lift broke. I was ready to be done with the whole ordeal.Then, last week, I got charged $405 from Enterprise. I call Enterprise, and find out Volvo never paid for the rental. I called Volvo on 3/17, 3/22, 3/23, and 3/24 during regular business hours. Each time, I was told a manager was in and out of the office, but Ill let him know right away. I never heard back, so I decided to take it up with the credit card company.These guys will try anything to squeeze every last dollar out of you, then stonewall you when you call them out. Stay far away from Volvo Cars of Santa Monica -- they will prey on the unwitting consumer. Im starting with this review while I figure out the right consumer protection reporting channels.

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Name: J**** L********
Date: 2023-03-07 05:43:58
Rating: 5
Comment: Robert and the service team at Volvo Santa Monica did a great job to make sure I was up and running when my car needed urgent service. I was continuously kept up to date on the status of my vehicle and the service needed, the expected lead time to get parts and any changes in plan that occurred during the work.As a customer, I feel like I got very good service and would not hesitate to recommend Volvo Santa Monica to anyone looking for good service!

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Name: L*** W***** B****** M*
Date: 2023-02-26 20:05:42
Rating: 5
Comment: We were assisted by Laynee when looking topurchase a car. She went out ofher way to research the best car possible for us. If you get her when you are shopping for a car, consider yourself fortunate. Laynee is knowledgeable and generous withall she knows. Thank you Laynee

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Name: I f** d*****
Date: 2023-02-18 21:41:30
Rating: 1
Comment: The dealer implemented an automated system to schedule appointments. That would be ok, except that the system allows customers to book service on Saturdays when they don’t have people available to perform the service. I drove all the way from Thousand Oaks to hear that from the service manager, really disappointing.By the way, during the warranty period, this is the 8/9 time that I have to bring my car to repair manufacturing issues. First the trunk would not close, order parts, wait weeks, return to fix it. Than it was the engine light, similar experience returning multiple times to dealer to have it fixed. And now the start/stop battery. Really disappointing. I love the car but my next vehicle will not be a Volvo

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Name: A**** H*******
Date: 2023-01-24 23:44:07
Rating: 5
Comment: Just wanted to thank Albert’s team in the service department and especially Johnny, for handling my XC-60s service appointment a few weeks ago.They came and picked up my car and brought it back to me next day fully serviced and spotless . I could not be happier with the professional service and appointment confirmation prior to and the follow up after by Johnny that I received. I definitely will return for service with both my Volvos.

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Name: S***** B****
Date: 2023-01-22 19:35:14
Rating: 5
Comment: Overall great car buying experience with Volvo of Santa Monica. Flo, the voice of the dealership represents the company well. Saad made the process run as smoothly as an XC60! I was particularly impressed with his immediate replies & responsiveness to my calls/texts/emails (out of state purchase). Saad was very knowledgeable about the features & operation of the vehicle and made car buying easy. Casey facilitated sealing the deal --awesome teamwork, and now Im enjoying my XC60!!

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Name: n*** v** s****
Date: 2022-12-05 22:26:17
Rating: 4
Comment: Great dealership. I didnt end up going with Volvo for various reasons but am happy with the experience I got from Hunter (one of the salesman). He was helpfull, friendly, and straight forward. One of my tiffs was with the money manager he brought down to speak pricing. He was fairly codescending. He did not know or care to explain how the money broke down. I asked questions about how the interest works and how i could compare what payements looked like if I didnt finance through them given thier almost 7% interest rate. His response, and I am paraphrasing here, if you love the car then the money will work out. That really grossed me out. I was asking how I could find a way to finance the car to buy it and he refused to teach me.I would still suggest this dealership over others. Expecially Century City. They were wayyyy worse. The guy at Santa Monica BMW was a joke and they were adding over $5,000 to the MSRP for literally nothing other than they think taking it off when talking money make you feel like you are getting a deal. That is just predetory.

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Name: J*** D*******
Date: 2022-11-08 18:53:09
Rating: 1
Comment: Horrible customer communication. Booked my car in on Monday and was told it would be done in 3 days. Called several times only to find out (after the 3rd call on Friday) that it was ready. Came in to pick it up and realized they didn’t even do half the service I requested.Edit: Also, they no longer provide loaner cars or pay for loaner cars during service. They do however put you on a waitlist until they have a loaner ready but did not say how long it would be until they would have been one ready. Originally they represented that there would be a loaner car whenever we brought it in for service.

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Name: G***** S********
Date: 2022-11-04 17:10:21
Rating: 1
Comment: The car they leased me continuously won’t charge (all electric) and the Bluetooth and system constantly shut down. Then when you try to get in for service they can’t see you for weeks. And I’m paying $700 a month for a car I can’t use. Do not get a Volvo!

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Name: E********
Date: 2022-10-24 17:29:07
Rating: 5
Comment: Came too early for 20k Service, fob battery issue and trunk sensor issue.Robert who was very nice and professional got the vehicle and came up with a solution after 15 minutes.He suggested that I can seve some money and time by coming back on the Service time/mileage that will be in 5.5k miles more.He changed the support battery, the fob battery that was still under warranty, update the vehicle sestem and I left the service center in an 2.5 hours.I was staying at the waiting room that have a/c, coffee and big screen tv.Thank you Robert and Volvo service team.

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Name: S****** H********
Date: 2022-10-21 20:10:31
Rating: 5
Comment: Roman the manager, Klaus, Juan and Robert are amazing at Volvo Santa Monica! They address all your concerns, are extremely welcoming, thoughtful and nice!Anyone who goes to the service department at Volvo Santa Monica is in good hands because of this team!Thank you all

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Name: V** V*********
Date: 2022-10-04 21:03:33
Rating: 1
Comment: Santa Monica Volvo service is sloppy and misleading. Been a Volvo owner for over a decade and I have never experienced such incompetency. Had to bring our cars to another dealer to have all the issues fixed -- Safety is not a priority at Santa Monica Volvo.

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Name: Q*
Date: 2022-09-20 23:47:59
Rating: 5
Comment: Although I didnt purchase a car through them, their internet sales, Hunter has been a 5 star employee. Its rare to find a customer service rep that would respond to your questions and give their honest opinions. After contacting numerous dealers across the nation, Hunter I would hire and recruit over and over again. He is a true example of doing things over and beyond for their potential customers. 5 stars all the way for this particular sales rep!

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Name: B**** a** H**** L* T****
Date: 2022-09-12 17:53:21
Rating: 5
Comment: Laynee is the absolute best. Ive been trying to track down the new Volvo xc 90 plug in hybrid for 6 months and upon getting in touch with Laynee she found me one fresh off the boat from Sweden within 3 weeks. I highly recommend contacting her to find the car you desire. 5 stars all the way...

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Name: M****** B*****
Date: 2022-08-18 20:44:01
Rating: 2
Comment: I will keep this short. The man at the desk I dealt with, Klaus, acted totally disinterested in unhelpful when I brought in my little 2000 s40. Upon picking up the car my battery had been drained. When I dropped off the car I explained to him that I have a system which is attached to the battery installed by my previous mechanic to jumpstart my AC compressor. I guess Klaus totally ignored me, but I gave him the benefit of the doubt at the time thinking it was just his demeanour. In any case, they drained my battery and didnt really intend on helping me out with that. They didn’t even apologise. Not down for that. Not good service. No relationship built. Why would I ever get my car serviced here?

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Name: S***** F*****
Date: 2022-07-27 16:17:38
Rating: 5
Comment: Used to go to the Hawthorne location but it was such a horrific experience. I drive all the way to Santa Monica now for my service because everyone is so exceptional here! Flo especially is such a great face to this company : )

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Name: C****
Date: 2022-07-21 02:16:46
Rating: 5
Comment: I purchased a Volvo today with salesman Hunter Yerks and his co-workers Casey, Laynee Adam and west side legend Flo. Hunter is from Minnesota and is simply a genuine human being who walked me through each step of the way with integrity. I wanted to get the car tested for something the dealership said was not actually an issue and he helped me. He didnt push anything on me, or use any sleazy sales tactics, I felt like I was talking to a family member who actually cared. Having gone to almost 10 different dealerships, this was a rare experience that was more than appreciated. He found me the exact care I wanted, color and interior, at the right price.

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Name: J** P*******
Date: 2022-04-12 22:37:26
Rating: 5
Comment: Santa Monica Volvo has available maintenance appointments in a reasonable time frame. If youre a Volvo owner in SoCal you know how rare that is. Very friendly staff. Car completed early. Highly recommended!!

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Name: P****** M*******
Date: 2022-04-11 19:19:17
Rating: 1
Comment: It pains me to leave a negative review, especially after nearly 15 years of loyalty to Volvo. However, my recent lease experience with Volvo was less than ideal. After month of being relentlessly encouraged by Volvo to turn in my leased X60 early, I assume because of the hot used car market and they wanted to flip the car for another profit. I finally relented and turned in the vehicle 2 months early.I was assured I would not be charged the remaining 2 months of payments. When Volvo Santa Monica assessed and accepted my vehicle they didnt identify anything else that would cost me money. However, a week or so after turning in my vehicle I was charged my monthly payment and then another week later received a $3,400 bill for another monthly payment and myriad of other hidden charges.I tried multiple times to dispute the charges with Volvos US customer service, but was met with the proclamation that if I didnt pay in full by the due date I would be reported to their credit agency for collections.To preserve my good credit I am going to pay the bill and just move on to another brand of vehicle like Audi or Tesla, which is a bummer because outside of this experience Ive always loved Volvo and this was my 5th one.All that said, be weary if you choose to do business with Volvo. Ask all the questions and be diligent with hidden charges before you enter an agreement with them.

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Name: A*** S*****************
Date: 2022-03-21 21:54:26
Rating: 5
Comment: A very positive experience with John in sales, Johnny in service, and Alberto the repair genius who went above and beyond to make sure my car was in fab shape before a vacation with my mom :)

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Name: F**** T*****
Date: 2022-03-04 17:04:22
Rating: 1
Comment: Service Center here is seriously lacking. They do not respond to customer text messages. After 4 days in the shop I had not received a price or time estimate. Strangely passive aggressive attitude. Do yourself a favor and go to Volvo Culver City Service Center.

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Name: S***** S*****
Date: 2022-02-15 22:19:18
Rating: 5
Comment: My wife and I would like thank Mr. Saad Elkhudraj of Volvo Santa Monica for his professionalism and his patience in walking us through the different features of our Volvo CX40, thanks. Volvo are fortunate to have such employees.

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Name: C**** R**********
Date: 2022-01-03 19:59:52
Rating: 5
Comment: Johnny was just great. He is an excellent addition to your Repair Department!!!

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Name: Y*** H********
Date: 2021-12-30 02:43:38
Rating: 5
Comment: I took my S60 for yearly service & was very pleased. Staff was very helpful. My service adviser, Johnny, was welcoming & polite.

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Name: K**** C**
Date: 2021-12-21 19:10:02
Rating: 5
Comment: Pretty good service very speedy. Francisco was great and very knowledgeable of the car models.

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Name: P**** C*****
Date: 2021-12-18 21:18:36
Rating: 5
Comment: The people at Volvo Santa Monica were extremely helpful. To help me make my decision Francisco drove the XC60 to my house to see if it was reasonably easy to get it in and out of my garage. Their eagerness to help me with follow up questions continues.

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Name: A**** d* A*****
Date: 2021-12-13 17:36:30
Rating: 5
Comment: Great customer service!Francisco helped us find the right car for our family!Carlos was great and efficient with the finance paperwork.

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Name: J******* P******
Date: 2021-12-11 17:53:44
Rating: 5
Comment: Purchased a new 2022 XC90 at Santa Monica Volvo on 12/10/21. This was my 4th Volvo purchase, and I had previously had a horrible experience purchasing at Culver City Volvo. However, at Volvo Cars Santa Monica it was such a pleasant experience as the salesman Francisco and finance staff Youann were two of the most professional and educated staff i have ever dealt with while purchasing a new car. Francisco was very knowledgeable about all the features of the car, he was not pushy and just a pleasure to work with. Youann was also extremely smart and recommended the extra care protection package for the car which we found very useful and purchased. The receptionist was very kind and made sure we were comfortable by providing water and snacks during our buying experience. Bottom line i highly recommend Volvo Cars of Santa Monica if looking to purchase a new vehicle. They are more than 5 Star worthy...Cant wait to burn out my new car on the way to Palm Springs...

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Name: S** M******
Date: 2021-12-10 17:28:12
Rating: 5
Comment: Ive been going to Volvo SM for repairs and services for years and everyone has always been very helpful and they provide great service. Shoutout Robert, hes the man. Highly recommend Volvo SM they always do a very thorough and professional job with my car.

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Name: D****** S******
Date: 2021-12-07 21:23:35
Rating: 4
Comment: Johnny was our service advisor and he is 10 stars! He could not have been more polite, professional or gracious. We have a brand new car with a problem and he got us in and out very quickly. He is the best!The dealership itself is not great. The waiting room for service is a dump.

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Name: L***** R********
Date: 2021-12-07 19:07:19
Rating: 5
Comment: I had the best experience at Volvo Santa Monica. I am extremely happy with my Volvo S60 hybrid. It’s the smoothest car I’ve ever driven and Joe and Francisco gave me a GREAT deal. Not only that, they’re extremely professional and patient! Don’t walk, run (or drive fast) to Volvo SM and get your 🔑 🚘! 😊

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Name: J**** n L*** J******
Date: 2021-10-19 00:44:16
Rating: 5
Comment: I went in to schedule an appointment for a future date as it was nearing the end of the work day. However, Klaus, the service rep, was able to fit me in on the same day. The service was completed quickly, and my car was also cleaned inside and out. I greatly appreciated the time savings and care the technicians and service department gave me and my vehicle!

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Name: A******* B*****
Date: 2021-10-12 05:20:39
Rating: 5
Comment: Roberto made my visit to Volvo Santa Monica an absolute fabulous experience. He kept me updated and made sure everything was taken care of. When they needed to keep the car overnight Roberto made sure I was covered with a Rental Car and had everything ready to go. A truly pleasant experience all around.

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Name: F****** M***
Date: 2021-10-01 21:31:06
Rating: 5
Comment: Another wonderful experience with Volvo Santa Monica - this team misses nothing. Incredible attention to detail and fantastic service.

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Name: N***** P*****
Date: 2021-09-25 19:55:56
Rating: 5
Comment: Excellent service, everyone were very amiable and informative. Especially John Yona and Armin Buholzer. They were very professional and helpful in everything. Thanks Nelson

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Name: m***** m*******
Date: 2021-09-16 18:38:01
Rating: 1
Comment: They got me the car that I wanted but were horrible with paperwork and difficult to work with. I got stuck with the final payment on my old lease, which we had agreed they would pay and is the reason I turned my car in early. It took 2 months to get my license plates & registration because of their delays filing paperwork. I had to chase them for everything to keep the process moving. I would get your Volvo elsewhere.

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Name: R**** W***
Date: 2021-09-15 21:44:57
Rating: 5
Comment: A truly wonderful, low pressure car buying experience! Brian at Volvo Santa Monica was so accommodating and easy to work with - would absolutely recommend this dealership and would buy from them again

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Name: T***** T****
Date: 2021-09-10 20:43:04
Rating: 1
Comment: PLEASE STOP AND READ THIS, I dont like to write Bad reviews. Okay, I am from the Midwest visiting my in-laws in the Orange County area for a couple of weeks. While I was out here, I was planning on purchasing a 2014 or newer Honda Odyssey and shipping it back to my home state. I went to Volvo Cars of Santa Monica to look at a 2015 Honda Odyssey Touring Elite. There I was greeted by Joe Halpert who is the Pre-Owned Sales Manager. Joe made me and my friend feel like we are part of the family. Joe said they just took this vehicle in, It needed to go through the shop for all the used cars inspections before I could test drive it. After I test drove, Joe stated that the shop was going to replace a few things and also an Egr valve so it would pass Smog before its sold. After the purchase, Joe put me in touch with someone to arrange for the shipping, Joe also promised me that he would fill up a full tank of gas, have the vehicle detailed inside and out and send the manual book alone and the fob.When the vehicle was delivered, 1- The vehicle had 1/4 tank of gas, 2- No detailing was done on the inside or out, 3- The Manual or Fob wasnt sent. I was a little upset, less than 15 minutes after driving the Check Engine Light came on. I took the vehicle to my friends shop for the diagnostic of the Check Engine Light. He replaced a Canister Purge Valve solenoid which cost me about $300.00, which shouldnt have passed the Smog test so he did not do what he said. The Egr Valve and the parts Joe said they replaced were not replaced. To top it all off, they screwed up the paperwork, which cost me another $100.00 to FedEx the paperwork twice. After a couple of months emailing back and forth with Joe, the dealership reimbursed me for the repairs and 1/2 of the FedEx cost. I cant believe that a dealership runs a business like that. My advice to you is I WOULD STAY AWAY FROM THIS DEALERSHIP!

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Name: E**** D********
Date: 2021-09-08 18:05:56
Rating: 5
Comment: Amazing service by Robert. Very much appreciated the Alto car service to/from the appointment.

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Name: R****** M*****
Date: 2021-08-30 22:57:24
Rating: 5
Comment: Robert always takes such special care of my XC70. He goes above and beyond and I am always so happy to take my care to Volvo Cars Santa Monica. Thanks Robert!

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Name: K***** W***
Date: 2021-08-29 00:41:08
Rating: 5
Comment: The staff here are incredibly helpful—great communicators, timely service, very knowledgeable (and I appreciate the free car wash!) Highly recommend.

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Name: S**** K******
Date: 2021-08-28 23:55:15
Rating: 5
Comment: Volvo Cars Santa Monica -- they seriously have the best staff. Never pretentious and always so nice! I took my car in response to a recall and was in and out super fast! I also bought my car there and it was the best experience Ive had buying/leasing a car.

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Name: S****** M**** (******** / V** S*******
Date: 2021-08-28 15:52:19
Rating: 5
Comment: Wow! Great customer service! Roberto was so kind and helpful. My car was serviced and ready earlier than expected. Thanks!

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Name: J***** D****
Date: 2021-08-27 21:43:59
Rating: 5
Comment: Outstanding Service. My servicing was completed ahead of estimated schedule. Klaus provided 5 star customer service.

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Name: N**** P**********
Date: 2021-08-26 20:03:22
Rating: 5
Comment: Robert is always so helpful and really tries to help me make my appointments work. Communication is never an issue.

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Name: G***** Y***
Date: 2021-08-23 21:42:45
Rating: 5
Comment: Roberto is incredible. Super helpful, professional and fast. His team was able to quickly and easily solve the issues with my vehicle. 11/10 will continue using Volvo Santa Monica for as long as I am a Volvo owner.

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Name: M****** Z
Date: 2021-08-20 22:51:00
Rating: 1
Comment: AVOID Santa Monica Volvo. The service department screwed us out of about three thousand dollars worth of unnecessary work over several weeks, which did not fix our Volvo, and we had to take it to Culver City Volvo to be fixed. Santa Monica Volvo unnecessarily changed rack & pinion, brackets and drive axle. They are incompetent and dishonest. WE WILL NEVER BUY A VOLVO AGAIN, thanks to this experience.

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Name: A**** J*****
Date: 2021-08-19 17:04:05
Rating: 5
Comment: Great customer service and quick and easy buying process. Joe and Hunter were clear and detailed. Highly recommended !

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Name: E**** W**
Date: 2021-08-16 19:18:15
Rating: 5
Comment: Robert was fantastic! They addressed all my concerns and had my car ready on time.

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Name: S******** S***********
Date: 2021-06-27 23:21:19
Rating: 5
Comment: My husband and I had the best experience here and I’m so glad we drove down from San Diego to this dealership to purchase a car! The drive was well worth it. Joe and Allyn, everyone there, made us feel like family and were so kind and helpful. If I could give 100 stars I would! Thank you guys so much again!!!

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Name: J S***
Date: 2021-06-27 22:19:01
Rating: 1
Comment: Would give them 0 stars if it was possible. The sales associate calculated numbers for a car they didn’t even have on the lot and then had me test drive the top of the line vehicle and I quote “let’s go over the numbers again so you are not surprised” The vehicle price went from $727 per month to $916 After speaking with the sales manager and notifying him he did absolutely nothing. My wife sent an email voicing her concerns and frustrations and she didn’t even get a response. Horrible customer service!

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Name: v*** a*******
Date: 2021-03-12 03:52:53
Rating: 2
Comment: As soon as you get inside store, front desk lady rushes to you and put a temperature meter to your forehead like a gun barrel. Very unpleasant experience

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Name: R**** K****
Date: 2021-01-07 21:03:21
Rating: 1
Comment: We called SM Volvo about 10 days ago because they had the exact SUV we were looking for. I gave the Sales Manager Armin B. a number I was comfortable with and he agreed to it. We drove down from Orange County and the car was all ready to go. Rachel the salesperson was really helpful in getting the paperwork done and explaining some of the features of the car. At this point we were very happy with the service we were receiving.In our situation we took advantage of an offer that allows you to turn your lease in a few months earlier as long as you select another Volvo vehicle. I SPECIFICALLY told Armin to make sure that we don’t get charged for our January payment due to this program. He assured me that there would be no problem. A few days ago the charge for the previous lease hit our account. My wife called him to discuss this and he could barely remember who we were and what the situation was. He then called us back after talking to his finance manager and said that we should have just cancelled the auto payment. Not once did he mention that we need to make sure to cancel our autopay with Volvo Financial. It felt like it was his first time ever dealing with an early lease terminationRachel the salesperson was supposed to email my wife the next day her contact information. To date we never received it. Armin was supposed to mail us plastic tabs for the front bumper license plate. Never received it. Left two messages with the General Manager two days ago. No call back. My wife was supposed to get a call back from Rachel yesterday as she had been off for the past couple of days. No call back. Needless to say we won’t be coming back here again and will not recommend them. It’s a shame that this dealership is allowed to sell such a fine automobile.In the future we will deal with a dealership that doesn’t just care about the sale on the day of but also the support afterwards. Volvo corporate has been notified.

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Name: G* C**********
Date: 2020-11-16 04:35:32
Rating: 5
Comment: We couldn’t be more pleased with our experience with Francisco and the staff at Volvo Cars Santa Monica. I’m amazed (and impressed) at how true to their assurances they were through the whole process. It’s uncommon in my experience with dealerships, even having bought Volvo’s in the past from other dealerships. These guys do a really great job. Indeed, we left with a new car.

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Name: A****** L* M***
Date: 2020-11-15 19:35:43
Rating: 5
Comment: The sales person, John Kozin, was vital in my decision. He followed up until he found what I was looking for and assisted in all the process, he also offered to be available for any question at any time after taking delivery.

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Name: N**** A****
Date: 2020-11-11 18:39:37
Rating: 1
Comment: If you shake anyones hand there, count your fingers before you leave. Oh, and the service department is great if you like torture. They misrepresented an S90 I purchased. And on my previous S80, the service department damaged the car, and wanted me to pay to fix it. Luckily I had extended warranty, and they still asked me to pay for the deductible. Sadly, theres no 0 star option. I called Volvo North America to complain, they already knew about the service manager by name. Obviously, not the first call they have had.

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Name: M***** B*******
Date: 2020-11-10 14:09:36
Rating: 1
Comment: I went in looking for regular maintenance and an oil change on my Volvo Xc-70. When I picked up my car all of a sudden the air conditioning wasn’t working at all. Literally moments before I handed the keys over the air conditioning was working flawlessly, perfectly cooling the car in seconds. The regular maintenance took four hours and somehow the AC is totally shot by the end of it. I talked to the manager and assistant manager and both said that for no reason ACs just stop working and it was a coincidence. This AC worked frustratingly well up until this point and they expect me to believe that it suddenly stopped working, it all felt like a ploy to get me to spend a thousand or more to get it fixed. Now thanks to the Santa Monica Volvo I’ll just continue with the summer now without AC. This place is excessively expensive. Ask yourself before coming here if you want your car to be worse coming out of the service department than when it went in.UPDATE: I found out recently Ken the service guy who was working my case was let go, seemingly for joyriding peoples cars. Ask yourself if this is the type of place you want to trust with your Volvo

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Name: J**** D***
Date: 2020-08-15 16:59:43
Rating: 5
Comment: Excellent one on one experience with salesman, honest negotiations for satisfactory purchase, whole office made it a pleasure to do business.

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Name: T***** R****
Date: 2020-07-02 00:28:45
Rating: 5
Comment: I was at first a bit unhappy that the car advertised on their website was actually not for sale but I think it might have been an honest mistake and my actual in person experience was positive. All of the sales people have been very nice and friendly.

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Name: J******* K**** B*****
Date: 2020-04-30 21:08:29
Rating: 1
Comment: I strongly recommend against giving this location your business. When I was buying a vehicle from them, they insisted that my husband fill out an application along with me. When questioned multiple times as to why this was necessary (it was not a strictly financial consideration) they never really gave an answer. There is no excuse for this type of misogyny, especially in 2020. I so deeply regret ever dealing with them.

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Name: J*** K*****
Date: 2020-03-10 20:09:43
Rating: 1
Comment: If i could give negative stars I would. We purchased a fully loaded XC 90 and have had othing but problems. We had a leather issue and the deal;ership refused to fix it. We had to go to a different dealership and work with Volvo corporate customer care. The car had multiple problems and enbded up being in the shop for a combined 8 months in the first two years. Agaiin, it took Volvo corporate customer care and a legal threat to get a lemon law buy back. Then we were owed several thousand dollars from the dealership. They said they took catre of it and it took 8 months of hounding and further Volvo corporate involvement to get a check from the dealership. Then when it was for the wrong amount, I was told to go to corporate volvo, the dealership did what they were told to do. There could not be a worse experiewnce for a luxury vehicle. These people will not stand behind their product and will do everything in their power to save themselves a dime. Their are way to many dealers to risk this type of treatment. Do NOT buy a car here!!!!

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Name: K******* K*****
Date: 2020-02-11 01:46:29
Rating: 1
Comment: Very poor customer service. I’d give zero stars if it were possible. When I bought my car at Santa Monica Volvo in January of 2018, I purchased an extended warranty that I could cancel for a refund of Any unused portion. As you can imagine, they were more than happy to take my money. They showed their true colors when I traded the car in and requested the pro-rated refund (as stated in the contract). They sent me from one person to another to try to cancel - no one was clear who was responsible for doing this. Carlos Gerpe told me he would handle it but instead he dragged his feet until I checked up on the progress. I had been told that he would use delaying tactics in hopes that I would forget because apparently that is common practice. Honestly I am so disappointed. I want to support local businesses, but I regret doing business with Santa Monica Volvo at all. And by the way, I asked Carlos Gerpe today what the status of the refund is. He told me it will take another 2-3 weeks. Shameful customer service. Do yourself a favor and go anywhere else but here.

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Name: R*** M****
Date: 2020-01-09 23:17:36
Rating: 5
Comment: Friendly knowledgable staff. Robert is my go to team member in the service departments. Professional, friendly and prompt.

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Name: K**** M
Date: 2019-12-30 00:35:50
Rating: 5
Comment: Really nice reps and staff. Very welcoming. They give you all the information straight up without twisting it. Great thing is they believe in their cars and focus on their strengths.

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Name: A*** M*********
Date: 2019-11-15 19:07:49
Rating: 1
Comment: Negative reviews about their service dept. are well warranted. It’s a hot mess.I’ve attempted to make an appointment for regular maintenance for 2 days (multiple times). They don’t pick up or call back. Spoke to the manager and after some excuses to the tune of “they’re not just hanging out, brother” he said he’d have this resolved. Still haven’t heard back.Just called the dealership in Culver City and was squared away in about 4 minutes.

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Name: M* B*
Date: 2019-11-13 23:34:34
Rating: 1
Comment: I am originally from Alaska. I had leased a Volvo XC 60 from Volvo of Santa Monica in California as some of my family was in California and I was traveling back and forth between 2 places. The leasing process was fine. However, as things happened my family decided to move out and since I had to honor the lease and I liked the car I decided to buy the car from them. My plan was to buy it from them and drive it up to Seattle and get it shipped from there. I called them 1 week in advance from Alaska to confirm that Ill be coming to buy out my lease and told them my plan of driving up to Seattle and getting it shipped from there. I took days from work and everything was planned as well. I talked to 3 people there who work there and explained my situation, my plan and asked if there is anything that is needed or wrong with the plan. I also told there is no Sales tax in Alaska and if that is a problem. They all were like Oh no, no problem at all with the situation and that I should just come in and we’ll be done within an hour and that all I needed was my driver’s licenseSo I go there and all the pricing and all was done which took about 4 hours. Then they still were charging me sales tax as if car touches California roads there’ll be sales tax or I get it shipped from their lot itself. This was news to me! I almost felt being black mailed into this deal at that point, after I had paid for the whole car in cash! I had been calling them for a week before talking to different people and why didn’t they think of this then. Only explanation is that they were not listening at all and were focused on just making their sale. I was left stranded with no plans to stay in California, no hotel booking, no plan for flight back also my shipping was planned to be done from Seattle so I had no hotel stay in Seattle as well. It cost me hundreds of dollars for on the spot booking for hotel (about 350) plus Uber (40), overnight flight to Seattle (about 400 may be more), hotel stay in Seattle (200) and about 1500 dollars more shipping re-arrangement from LA.I understood it is California rule to get the car Shipped from the sales lot to avoid Sales tax however they could have told this to me on time so I prepared accordingly. Also as I was getting it shipped the shipping company told me they give bill of lading upon delivery of car in Anchorage and not at pick up which would have been a week after pick up. But Volvo was adamant for bill of lading at pick of Vehicle from their lot. Although I explained How does it matter if they get the Bill 1 week afterwards, but they were so adamant that I had to change shipping company again and pay new company 600 dollars more! This has been a nightmare to buy from them. Also upon coming here I learn that since I had already had lease on my name I could have driven to Seattle without buying the car and gotten it shipped and could have bought it from Volvo in Anchorage and escaped all that hassle. Why didn’t they tell me about this option? They were so focused on getting their commission for the sale.This just doesn’t end there. Since I had paid off the vehicle completely I should have the title on my name and I haven’t received it yet. I have been calling their office for 2 weeks and not been helped at all. I have been trying to get hold of their Manager and even asked them to tell him to call back whenever he is here but they haven’t. I do not know what to do. They are just greedy, non-helpful, sales group. They pretend to be helpful but once sale is made its no business of theirs at all. Volvo prides up on sales services and has this foreign tours for people to make it an experience. So far all I’ve had is just disappointment and pathetic service.Too bad Volvo and even worse Volvo of Santa Monica

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Name: T******* V*****
Date: 2019-11-13 20:04:12
Rating: 1
Comment: Can I give a zero start? Because I being there 4 times trying to fix the roof of my XC 90 and Robert the service worker never answer my calls or reply my voicemails message to me. I am tired of making trips from LA to Santa Monica Volvo service and waste my time the whole day to pick up or drop and not fixing the issue.. also I being waiting for some car parts ordered and requested supposedly more than a week ago and not updates of anything. I made my payments on time each month for a car that is not working properly. Bad customer service and education to reply my calls and voicemails.

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Name: R****** K***
Date: 2019-11-09 00:40:43
Rating: 1
Comment: DO NOT BUY A CAR HERE! We bought a 2016 XC90 from this place, not realizing how terrible the dealership would be! The vehicle constantly had issues, one mechanical problem after another that Volvo could NEVER fix! Not once did they ever reach out and offer to make it right! It became so bad, that we had no choice but to use the Lemon Law.Now the dealership refuses to pay the refund on our Gap Coverage Insurance and Volvo Increased Protection Plan, despite documentation that it is owed to us!Volvo corporate keeps passing the blame game, not standing by what was promised and defending shoddy dealerships like this one.Terrible business, horrible service and completely unethical! Dont ever buy a Volvo. And dont ever buy a car from Volvo Santa Monica!

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Name: C***** C******
Date: 2019-11-04 22:27:46
Rating: 1
Comment: Very bad service. This is not the first time that this happens to me. First, the number that shows up in their website is not Volvo, it is Masseratti, so when you call they transfer you to Volvo, which means waiting on the phone for about 5 minutes. If you are lucky a real person answers your call. My husband took my car on Saturday, they told him it was going to be ready the same. It was not. On Sunday 5 pm they left us a voice message saying it was ready, but the shop was about to close> We went to pick it up on Monday, but I could not take my car with me because they did not have my keys!!!!!!!! They lost my keys!!!!!!!!!!!!!!

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Name: J***** B
Date: 2019-10-19 18:03:29
Rating: 4
Comment: Got three XC60 in the span of 10ish years.Really friendly staff but the overall quality took a bit of a dive, as the exterior styling went up. If I want another Volvo Ill come here for sure though.

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Name: p***** s*****
Date: 2019-09-12 20:14:31
Rating: 5
Comment: John Kozin and Jeff Caruso were instrumental in getting us to turn around and come to Santa Monica for our XC 90 Inscription car purchase. They were very attentive to our needs and straight forward with the numbers. They made the process very easy and painless for my wife and I. would go back there in the future and highly recommend the dealership.

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Name: M** H*****
Date: 2019-07-22 20:24:06
Rating: 1
Comment: I was very disappointed when I took my car in for service here. As background, I have an older Volvo (2003 C70 - I love this vehicle) that I took in for a diagnostic when the check engine light went on. I had made an appointment and specifically asked the operator if she could guarantee a loaner to get to work (she said if I took a specific appointment time I would absolutely have this). From the moment I arrived, I felt that because my car was not new that I could expect secondary service - contrary to Volvos company values. The workers here literally went around my car in line to talk with the customer who arrived after me with a new vehicle, the simple diagnostic was not completed for 2 days, and the service team member reneged on the promise of a loaner car because mine was old. After deciding to go forward with my service here, they literally took a month to resolve the original issue. While Ken, my service team member, seemed to try his best and provided clear communication and updates - the fact remains that I had a terrible experience here, and hope that Corporate Volvo takes account of this review as this location failed to live up to the standards I had come to expect in my decade of Volvo ownership.

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Name: D****** 8* X**
Date: 2019-07-11 15:50:39
Rating: 5
Comment: I had a great shopping experience with Jeff Williams. He cared about what was important to me. He found me what I wanted and made me a deal I couldn’t refuse. He promised over the phone I would go home happy in a new Volvo and beat the competition.

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Name: T***** C*** N*****
Date: 2019-06-29 21:15:05
Rating: 5
Comment: Very friendly staff. Axel is great. This is where to buy your Volvo.

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Name: D*** F****
Date: 2019-06-18 01:15:55
Rating: 5
Comment: I will never take my Volvo for service anywhere but here! Santa Monica Volvo is the BEST!

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Name: B**** D
Date: 2019-06-06 21:55:41
Rating: 4
Comment: I bought a used Lexus RX 350 last weekend from Volvo Cars Santa Monica. Jeff Williams the Porfolio Manager was very patient, and mostly due to him and Steve the Manager or Owner I purchased the vehicle. I have given 4 Stars as I had a very unpleasant experience with the Finance Manager - Carlos. On Monday or Tuesday (Dont recall) I called the dealership as my Bank who was financing the purchase, was not able to get the information required as the Finance Manager was off . I spoke to Melissa, who was excellent on the phone and promised to get the information to the bank the following day. When I called the bank, the following day, Melissa had called the bank and given them the required information. Kudos to Jeff and Melissa. Many thanks,

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Name: J**** G*****
Date: 2019-03-02 20:11:25
Rating: 4
Comment: I have now been to this dealership for service 3 times. My first experience was terrible but I have been happy with my two subsequent visits. On my 3rd visit, my service rep was not available when I arrived. Other service reps noticed that I had been waiting for a few minutes and took over the intake work. When I arrived to pickup the car, again my service rep was unavailable (looked like he was on the phone with another customer). Other reps saw me waiting and again took care of me. 1 point off for not being available twice (bad luck) but good job to the team for noticing me and picking up the work.

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Name: M****** R*******
Date: 2019-02-25 16:22:21
Rating: 1
Comment: I would never give Volvo of Santa Monica any of my money, ever again. The entire team is incapable and both new cars they leased to us had issues in the first 60 days. Wish I could say they handled it well but they lied and gave us grief both times. Total waste of time and money!

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Name: S****** R*********
Date: 2019-02-24 02:51:31
Rating: 5
Comment: My wife and I just had a great experience leasing a Volvo XC60 hybrid. Mike Upham was the best - he made us feel comfortable and was very friendly and transparent about the process. He even sat with us to make sure we fully understood all the numbers so we could be confident in our decision. I will add that the vibe and personality of Volvo Santa Monica is a cut above the rest; most experiences at dealers can be “salesman-y” and this was not the case at all; no pressure and gimmicks. I recommend them (better than Culver City Volvo).

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Name: J** D*******
Date: 2019-01-09 22:55:11
Rating: 1
Comment: Very friendly people, exceptionally lackluster service after sale.Leased a XC60 from Volvo Cars of Santa Monica in early December. Deeply disappointed with the lack of service and follow-through on nearly every level after purchase. I wanted to have a good experience, I even sent a referral (a friend who loved mine and decided to get an XC90) before all was settled with my own car. I am starting to wish I had not.They seemed to be professional when selling the vehicle, but found it impossible to maintain responsibility or make/return phone calls. In the end I am doing things myself that they had promised. After replacement of an interior door panel (which had a scuff which could not be removed on the day of purchase) I will likely have all work done at another dealer, and will lease elsewhere from now on. Thank you.

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Name: M*** F***
Date: 2018-12-10 18:14:32
Rating: 5
Comment: Just leased an XC90. The man who helped me, Christopher White, is by far the most professional, most helpful, least pushy sales professional Ive ever dealt with while buying or leasing an automobile. I recommend using him, and, more generally, I recommend Volvo Cars of Santa Monica. Ive been to other Volvo dealerships and Santa Monica is the best one out there for people living in Los Angeles. Ive leased three cars from them and have always had a great experience.

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Name: B*** S*****
Date: 2018-12-09 01:39:48
Rating: 1
Comment: If you are planning to visit this location for service, PLEASE DONT. (ONLY FOR SERVICE) Sales people were very nice, but service center team was totally disaster! Everything else, I could bear. But I asked for carwash. It took more than an hour and NO ONE cared enough to let me know that will take some time OR AT LEAST UPDATE ME. Also my car started to smell after their carwash.

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Name: D****** V
Date: 2018-11-29 20:11:09
Rating: 1
Comment: Very disappointing experience and staff and manager lack empathy. What was suppose to take 30 to 40 minutes turned out to be 2 hours wait causing us to miss our appt. Clearly, based on the amount they charge the service is extremely poor.Manager has yet to return our phone call.

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Name: a***** i
Date: 2018-07-25 22:04:29
Rating: 1
Comment: One star is too much for them....they messed up my mirror after oil change....if you care about your car dont even think to service it here or at the Culver city Volvo....

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Name: M******* L*****
Date: 2018-07-01 05:55:37
Rating: 5
Comment: After spending 2 hours at MB down the street and finally giving up, I decided to head to Volvo to test drive the XC90. I have been looking at this SUV for a while driving around LA as it is a great looking truck. They immediately acknowledged us and informed us someone would be with us soon, since they were short staffed. Soon after, John the Internet Sales Manager came to help us and took us for a test drive. Man, oh man! I was amazed at many things, the interior, technology and smooth ride. It took less than 1 minute to tell John the numbers I had in mind and he put them all together. As a matter of fact, he was able to get me into a T6 AWD after I thought I couldnt afford it. The check out process did take a while, but I am now a proud Volvo driver. Great hassle-free service from this dealer!

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Name: s*** k****
Date: 2018-04-10 20:43:08
Rating: 5
Comment: Just purchased my XC-60 and I love it!!! I owned 2 other Volvos that were purchased at different dealers, but Santa Monica Volvo is by far the the best dealership and the easiest to deal with.Alyssa was very friendly, knowledgeable and helpful in making a car purchase a very pleasant experience.Marco the manager was very helpful and gave us the deal of our life.Jim from finance was very professional and gave us the best rate anda great deal on the extended warranty.I would highly recommend this dealership and refer them to anyone.

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Name: A****** F*****
Date: 2018-02-11 17:24:38
Rating: 5
Comment: Thanks to Chris and the sales team at Volvo of Santa Monica, I had a truly great experience leasing my new XC60. I am a three-time Volvo owner, and have owned several makes of luxury brands over the last decade, but have rarely come across a salesperson as responsive, friendly, knowledgable and enthusiastic about any vehicle. After getting the run-around at my old dealership, Chris made an aggressive offer out of the gate and saved us both time and frustration, I showed up the next day with the car completely ready for me, the paperwork filled out, and the deal exactly as promised. I was in and out in less than 90 minutes - even after Chris took the time and effort to energy to customize every setting on my new car. I am extremely satisfied with my purchase and would highly recommend Chris and Volvo of Santa Monica for a new Volvo purchase.

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Name: S**** G********
Date: 2018-02-07 17:29:11
Rating: 5
Comment: John and Michael are very friendly and provided very quick response. They offered the best price. John gave me the best car buying experience. Highly Recommend them.

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Name: B**** F****
Date: 2018-01-24 00:12:34
Rating: 5
Comment: I purchase a S90 from them 12/16/17 first of all what a great car! Second the customer service second to none. Besides the very friendly managers my sales rep Christoper White has been awesome! He has answered numerous questions for me over the past 5 weeks since I bought the car. Never to busy to take a couple minutes out of his busy schedule for us. If you are considering a Volvo you will not regret it. Most important Christopher will greatly enhance the experience!Bryan F.

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Name: M****** O*** & A**** U***
Date: 2018-01-09 01:55:15
Rating: 4
Comment: Love our new car. Great car buying experience. Thanks Eric and Ryan

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Name: J*** L*
Date: 2017-12-26 04:45:21
Rating: 5
Comment: Tatyana, Eric, and Jeff were wonderful to work with. I knew exactly what options I wanted on an XC90 and they blew me away with an awesome price. I literally emailed all Volvo dealerships in CA and gave them one shot to give me the best price. Volvo Santa Monica came in at the best price by far, and I flew down from SF to pick it up and drive it home. They also saw that I was interested in picking up a die cast model of an XC90 for my 3 year old son, who loves cars. But, I forgot to buy it after finishing the paperwork on the car. Two days later I receive a voicemail from the team that they’ve placed a die cast car in the mail, and didn’t ask for me to pay for it. Just awesome stuff, totally unexpected and look forward to the next time I’m shopping for a Volvo.

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Name: P***** K*********
Date: 2017-11-10 01:11:50
Rating: 5
Comment: I have never leased or owned a Volvo before. We were impressed with the new body of the XC90 that I would see driving around and thought it may be out of my budget. My wife and I just had a new born baby and I wanted a safe car for the two of them while driving around. I did some research and the XC 90 was great. We contacted Volvo of Santa Monica and Alyssa called me back the next day I️ told her about my budget and she was able to within 2 to 3 hours give me a deal we could not refuse. Thank you Volvo of SM and Thank you Alyssa for all your help!!!

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Name: M****** B*******
Date: 2017-10-25 22:01:22
Rating: 5
Comment: Cornel Dunning and Jeff Caruso were extremely helpful and made the buying process simple and stress free. The helped me find the right vehicle with the features I was looking for at my price point.

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Name: R***
Date: 2017-10-13 23:27:46
Rating: 5
Comment: My wife and I had an all around great experience leasing a car from Cornel Dunning at Volvo. On my first visit, he spent hours with me learning about what I needed, talking about my options...the pros and cons based on what I wanted. He spent a lot of time taking me through the features and answering my questions about safety options, which was important to me having a young child. He also has fantastic route for a test drive that takes you through freeways to city streets to neighborhoods, so you experience the car in all L.A. environments.I went to a few dealerships that weekend, and Cornel was the only person who didnt email and text me every few days, which I felt was unnecessary because I wasnt going to forget who I visited.You should definitely ask for him when you visit the dealership.

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Name: T***** V*****
Date: 2017-09-13 00:05:31
Rating: 5
Comment: This Dealership is awesome. I called ahead of time to negotiate a lease deal. Alyssa worked the numbers out for me and had the car ready and washed when I arrived a few hours later. We went for a test drive and I loved the car. Alyssa was knowledgeable on the car and its features. I was out of there in 2 hours with a brand new S90. She followed up, responded to my emails afterwards and I took all the stress out of the experience. Great place to get a Volvo. They arent pushy, they are quick and effecient. Thank you Alyssa!

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Name: P***** W*****
Date: 2017-09-11 19:33:35
Rating: 5
Comment: With the gracious, informative and patient help of Cornel Dunning, we very happily purchased a used Volvo from Volvo of Santa Monica last week to replace a beloved Volvo XC70. Great service, Great car!

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Name: N** G****** B****
Date: 2017-09-07 17:05:15
Rating: 5
Comment: I have recently purchased a second hand car from Volvo Santa Monica. All the team was very friendly and professional. I would like to especially thank Cornel as he was easy to work with. He is a great human being and a salesperson you can trust. I highly recommend his services.

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Name: J*** L****
Date: 2017-08-15 01:04:12
Rating: 5
Comment: Professional excellence to go along with our new Volvo Excellence. It was a privilege to work with Jeff Caruso, Ryan McCracken,and Jim Robeson.

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Name: M*** C****
Date: 2017-08-02 02:04:49
Rating: 3
Comment: Sure every time I come here I deal with some very inexperienced sales people who barely know more about the car than I do. Maybe its just bad timing but I really wish I could deal with someone who really knows the product.

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Name: V******* H***
Date: 2017-07-14 21:01:34
Rating: 5
Comment: Had all my questions answered via email. Michael Giorgio (Sales Manager) and Kevin Davis (Salesman) were fantastic! Truly appreciated everyones efforts to make me feel comfortable and answer all my questions in record time!

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Name: M****** S*******
Date: 2017-06-23 01:41:49
Rating: 5
Comment: Impeccable customer service! I highly recommend Cornel to help you with your car buying experience.. He made sure that i got the car that i wanted and Larry put a deal together that i couldnt refuse.

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Name: M****** P******
Date: 2017-06-21 01:52:36
Rating: 5
Comment: Dear Volvo Team, Ashley, CT & John provided an amazing, more than above exceptional customer service experience upon me visiting volvo of Santa Monica Ca. Please corporate I believed they all qualified for promotions as managers. If this is the continued service volvo of santa monica provides then with the team members named, you all are for an even brighter future with more owners of volvos. They were knowledgeable about the cars especially the Xc90 & S90 in full detail and were very patient even though my brother Preynce was rushing me because he was hungry haha. Ashley ofcorse was the absolute best. Sorry guys had to use my brothers account, dont have my own yet. James and ~Preynce£

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Name: k***** m*******
Date: 2017-06-16 05:58:50
Rating: 5
Comment: Im a proud new owner of a Volvo XC60! Cornel was really great to work with and made the car-buying experience easy and stress-free. We worked out many details over text! He was super responsive and easy going. The car itself is super fun to drive. Im not sure of everything the redesign will come with but it would be nice if it defaulted to battery when idling. Other than that, I love it!

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Name: J**** P****
Date: 2017-06-16 00:56:09
Rating: 5
Comment: Thank you Cornell for your prompt reply and excellent service. Service you cant find everywhere. Way to go Santa Monica Volvo! Looking forward to my new wheels!!!

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Name: D**** C******
Date: 2017-06-12 06:00:39
Rating: 5
Comment: Cornel Dunning greeted me at the lot and made the entire process of purchasing my car easy from start to end. He even stuck around after his shift to make sure I knew how to setup my bluetooth before heading home. Hes followed up several times over the last month to make sure the car is meeting my expectations and to check if I have any new questions. I love my Volvo!

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Name: G*** A*
Date: 2017-06-11 22:10:01
Rating: 5
Comment: Cornel was great to work with, low pressure and very responsive to emails. Gave a quote via email in response to my online inquiry and we set up an appointment. Went in and test drove the car. I ended up liking it a lot and then we talked numbers. After some negotiating (which I like to do) we agreed upon a number we could both work with. The entire transaction took about 3 hours with a lengthy test-drive.This is my first time in a Volvo, but Cornel and the staff at Volvo of Santa Monica made it a pleasurable experience. I would definitely recommend them.

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Name: P*** B********
Date: 2017-06-09 20:26:49
Rating: 5
Comment: I purchased a used 2015 Volvo XC70 in like-new condition. My trade-in was given a very fair value. Both the salesperson (Cornel Dunning) and the manager (Jeff Caruso) went out of their way to make the experience impossibly easy. I heartily recommend the team at Volvo of Santa Monica for their professionalism, accommodating salesmanship, and out of the box acceptance of unusual requests. Thanks again for your top shelf service.

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Name: M****** H*******
Date: 2017-06-07 04:56:42
Rating: 5
Comment: John and Alyssa made the leasing process beyond easy. After a few emails and phone calls, they put together a deal that met my needs. After a quick drive to Santa Monica, John and Alyssa took in my 2014 XC60 on a lease return and had us on our way in no time. They made sure I was familiar with the features on the car, set up Volvo on Call and introduced me to the service manager. I will definitely contact John and Alyssa for my next Volvo.

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Name: M** J******
Date: 2017-05-31 23:59:38
Rating: 5
Comment: There was no haggling. Julio gave me what I thought was a fair price right away instead of the going back and forth which I cant stand. Buying a car has to be one of my least favorite things to do. I sent him some information electronically and the next day I drove over to volvo to pick up the car and sign papers. Everything was ready. I was there for about an hour. It was so easy. I highly recommend this dealership...

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Name: P*** L****
Date: 2017-04-29 01:47:24
Rating: 1
Comment: Was told that my warranty was being denied because Volvo of Santa Monica claims that trash under my seat caused an SRS light. When I asked for the physical evidence they claimed they threw it out. I guess they didnt think I would ask for proof. Honestly, who wouldnt. Paid a $370 diagnostic fee, and when I got my car back the service engine light was still on. What a day at Volvo of Santa Monica. Zeke is the guy in charge but hasnt spoken to me or reached out to me. Still waiting....

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Name: R**** C*******
Date: 2017-04-12 04:11:51
Rating: 5
Comment: Customer service was friendly, knowledgeable and I felt they went above and beyond to make sure my husband and I found what we were looking for and suited our needs

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Name: B** I*****
Date: 2017-03-07 00:22:27
Rating: 5
Comment: I can not say anything bad about this dealership. We have bought 2 cars here in the last 6 months and are so pleased at the deal we got and the above and beyond customer service we received. We worked with John and Homer and they were both amazing. They were courteous and did not pressure us to do anything. Anyone who is interested in a Volvo should see this dealer and those two salesmen!

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Name: A***** C******
Date: 2016-11-01 23:28:58
Rating: 5
Comment: My first car purchase couldnt have been any less painless. My salesman Nick, was awesome! He made sure I got the car I wanted, went over the basic workings of the car so I could drive off comfortably, and I did. The manager Jim was also so sweet and helpful. The two of them took great care of me any time I walked in through those doors. Would definitely do business with them again.

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Name: E** d***
Date: 2016-08-30 01:40:30
Rating: 5
Comment: The sales manager, Michael Giorgio was truly professional and knowledgeable. He responded to all our needs and we felt like a most important customer. We also interacted with two other showroom personel, who provided very expedient and personable service. We were excited to drive away with the car we wanted at reasonable terms. We could not be happier with our experience at Volvo Santa Monica and would recommend it to all our friends.

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Name: B** P*****
Date: 2016-08-29 20:22:27
Rating: 5
Comment: My experience at the service center of Volvo of Santa Monica was nothing short of first rate. I brought in my three year old Volvo SUV that I had driven all the way from Toronto, Canada - the automatic arm of the trunk had broken. Oscar Romero was my service consultant and he helped me to get the entire repair covered on warranty. The whole team was friendly and courteous and the car was ready the very next day! I would definitely recommend their services to any Volvo drivers.

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Name: M******* A****
Date: 2016-08-16 20:38:57
Rating: 5
Comment: Volvo of Santa Monica is the place to go for any Volvo issue you might have. Ive been seeing these guys for over five years, and I always leave with my car in tip top shape. Oscar Romero is my go to guy in service, but Im sure his co-workers arent bad either! Highly recommend. Very thankful for the peace of mind I have on the road thanks to these guys!

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Name: Y****** M********
Date: 2016-06-07 21:02:12
Rating: 5
Comment: Since they redid the location the place is fantastic!! Amazing sales team, very caring and helpful and reliable. Michael and Lambert are absolutely great!

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Name: C**** A
Date: 2016-04-22 16:13:32
Rating: 5
Comment: Got in easily with online service appointment, staff were all professional, and car was serviced and given back on time (and clean).

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Name: M****** G*****
Date: 2016-03-31 14:14:37
Rating: 5
Comment: The best car store on the coast with an astonishing salesman, a real dude, John Kozin who knows how to take care of his customer with honesty is his best policy as his guiding light.

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Name: M****** G*****
Date: 2016-03-16 20:49:29
Rating: 1
Comment: Ive been bringing my car to this dealership for maintenance and oil changes for two years. Ive always been very aware that dealerships can be a rip off and priced higher, but have never experienced anything shady per say. After this morning I will no longer be bringing my car here, I am blown away by their lies and shadiness! I had my boyfriend drop my car off for a standard oil change this morning, the same oil change I always get that costs $65. They told him the oil change was going to cost $210. I had him put Oscar who was helping him on the phone and asked why an oil change would be $210. He said the $65 price was a special that they dont have right now. I asked what does $210 include, just an oil change? So youre telling me every time Ive brought my car in for two years there just happened to be a special, but nobody ever mentioned anything about a special. He said yes. I told him that made no sense and I would call around and get an oil change somewhere else. I immediately called the Culver City Volvo dealership and asked how much an oil change was for my Volvo C30, they said $65. I told him the situation and he said the oil changes dont ever cost more than $65 and that was not a special price. In the meantime the Santa Monica dealership preceded to tell my boyfriend they would go ahead and give him the price of $69.95. I called Oscar back and told him my finding after calling Culver City and that I didnt appreciate them trying to rip me off. He continued to insist that the Culver City location was running a special, thats why their price was so low. I said so next time I bring my car back if theres no special youre going to try and charge me $210 again, he said no we made a note on your account. Umm, so you made a note not to try and rip me off because I know whats up!? I checked out Culver Citys website when I got off the phone and the special on oil change they show is actually $39.95 right now and clearly says $65 regular price. Anyways, dont bring your car here unless you want to spend more money that you dont need to spend, or if you do take your car dont talk to Oscar! RIP OFF! P.S. I see their responses to unfavorable reviews say were not sure if this is a real review. This is a real review, it happened today!

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Name: S**** K******
Date: 2016-02-27 19:43:53
Rating: 1
Comment: Unfortunately this dealer is not knowledgeable at all about the cars. The salesman just looks on the volvo consumer website for information same as I can do from home. Its too bad because the last dealer here was excellent (I bought 2 volvos from them) but then Volvo gave the location to a new dealer and all the good people left.

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Name: D** G******
Date: 2015-10-19 18:34:08
Rating: 1
Comment: Overall a terrible experience.When I bought the 2011 C70, they lied about the warranty. When I brought it back for fixes, they screwed up the paint color. Please avoid these guys at all costs.

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Name: C**** K*****
Date: 2015-09-18 15:36:43
Rating: 5
Comment: I have had my XC60 worked on at Volvo of Santa Monica and have been very happy with the professional quality of service advisors and technician. I recently had a safety issue on my car and they fit me in for an appointment even when I didnt have an appointment to check repair the safety issue and he technician also came out when they delivered my washed car and explain what the problem was and assured me it was safe to drive.I trust this dealership with my car and have always had pleasant experience for the past three years when I go in for service.. I have been at many dealership in the past because of all the driving, but I never have been as happy as I am when I have my car service at Volvo of Santa Monica.Thank you Volvo of Santa Monica Service and keep up the excellent work.

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Name: E*** F***
Date: 2015-08-31 20:17:53
Rating: 1
Comment: Very poor customer service. Disorganized. Put a deposit to order a car- an XC60 with specs that were not available locally. They asked for $4,000 to place the order. When we laughed and started to walk out, they said OK, OK, $2000. Like fools, we gave them $2000. They promptly cashed the check, but did not place any order. A week later we bought a BMW X5. Went to get our deposit back. but of course they could not process the refund on a Saturday. Tried again on Monday, but they couldnt find our order. After an hour of standing around, they finally found a record of our deposit, but again couldnt process the refund until the next day (we had to come back for a third time) because its a very long process, we cant just cut a check you know, it has to go to the main office and TWO of our VICE PRESIDENTS have to sign it. Got a little testy with one of the sales reps and used some foul language, and he just used foul language right back, lol. All-around ghetto experience. Dealerships like this should just die out, makes buying a new Volvo feel like buying a used Toyota from a shark. On a positive note, Sullivan (sales rep) was a nice guy, tried to help us. Suggestion: try Rusnak instead, much more professional

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Name: D**********
Date: 2015-05-12 23:58:12
Rating: 2
Comment: Terribly unprofessional place. Great prices on used cars but be prepared to deal with schmucks. Salesman was a joke who had no idea what he was talking about. Very inconsistent sales pitch and semi disrespectful to my friend (female) who was the one buying the car. Negotiated a price after taxes and fees and on the way out to sort out personal finances, a manager rudely informed us that he had miscalculated tax and it was going to be higher. Would have bought the car if they had been more straight with us.

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Name: Y***** J****
Date: 2014-09-26 05:36:20
Rating: 1
Comment: This dealer is scam, DONT GO TO THIS DEALER UNLESS YOU ARE STUPID.!!!! There about 2 sales men inside, they could gave you very good price and promise you everything over the phone, BUT remember all of words are lie, the only purpose is to cheat you to the dealership. The service there is junk. The sales agent will make up very crazy reasons for denying what they just promised you. A common strategy is the manager who approved the price just got fired, I saw this trick from previous review too, what a stupid poor guy. BTW based on my observation, this dealer has no customers all the day, so they will spend most of the time calling all the potential buyers. REMEMBER ALL THEIR WORDS ARE LIES, NEVER TRUST IT

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Name: M******* M**** I*******
Date: 2014-09-26 00:03:13
Rating: 1
Comment: Worst internet sales negotiation experience ever! This is the first time in my new car buying experience where the out the door price of the car increased as the discussions progressed! To make matters worse it took two phone calls to the sales person for him to let me know what was going on. Needless to say I did not buy a car from this dealership. I guess their mediocre Google rating is well deserved.

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Name: T******** S****
Date: 2014-06-03 17:50:18
Rating: 1
Comment: Shady Service department stay away dishonest pricing, they charge double for parts. If you need to get a realistic cost of a genuine volvo part contact tasca parts first.

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Name: A***** H*****
Date: 2013-05-09 20:26:25
Rating: 2
Comment: We purchased a vehicle from Volvo of Santa Monica back in September of 2011. Within a week of purchasing the vehicle the coolant light began to come on. Took the car in to have them check it out, and was told that there was a computer issue. Went home and the coolant light continued to come on. Took it back in the following week and was told that there was a crack in the coolant reservoir, and that we would need to pay to have it fixed to the sum of almost $2000. After pleading my case that they sold the car to us with a broken coolant reservoir, they agreed to pay to fix the issue, and we subsequently paid almost $500 for maintenance on the car.Fast forward and the coolant light continues to come on, we take it back to Volvo of Santa Monica (currently under new ownership) and they determine that the coolant reservoir was never replaced to begin with. They offer to fix the issue, which we had to pay for $2800 and tell us that the car is as good as new. They had the vehicle for a month and upon dropping the car off, they offered us a loaner vehicle, they were out of loaner vehicles and informed us that they would pay for a rental from the nearby Enterprise Rent-a-Car. Enterprise took our credit card and charged a $300 deposit for the vehicle, which we had for almost 3 weeks due to the prolonged time it took to fix our vehicle. When we returned the vehicle the deposit was refunded to our bank account. This was all November/December 2012.Fast forward to April of 2013 and we are hit with a $300 charge from Enterprise Rent-a-Car of Santa Monica for the rental that Volvo of Santa Monica never paid for. It is now May 2013, and after various calls to both Enterprise and Volvo we are still waiting on a refund.If you need a Volvo please stay as far away from Santa Monica as you can. September 2011 our nightmare began, and we are continuing to pay for a luxury vehicle, that turned out to be no more than a lemon.Yes the dealership is under new ownership since we purchased our car, however those new owners have now thrown us into the middle of their battle with Enterprise and now we cant seem to get an answer about a refund on a rental we were told would be taken care of by Volvo

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Name: C****** H
Date: 2011-06-30 08:00:02
Rating: 1
Comment: I dont know if I happened to go on a off day or what. But I had a bad experience. No one said a word to me and it seemed like I was being rude to the girl at the front desk. By asking for help. I left after the salesman said rudely what can I help you with. I said nothing. Then left.