Waterstone Fremont

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Name: S******** G******
Date: 2024-06-11 17:01:23
Rating: 3
Comment: I have enjoyed my time living here at the apartment; however, I must express my concern about a significant issue that has yet to be resolved. Despite reaching out three times, the problem with my refrigerator not cooling adequately remains unresolved. It’s been months.Maintenance has visited, but each time they insist that everything is functioning properly, even though it is quite clear that the refrigerator is not cooling as it should. This has led to a frustrating situation where food is consistently spoiling within just two days. Although the freezer appears to be working fine, the refrigerators ongoing malfunction has resulted in spoiled food and an unfortunate waste of groceries. We have already tried defrosting technique.It has been especially problematic for perishable items like milk, which consistently spoils within three days of purchase. I am hopeful that this issue can be addressed promptly, as it has been a recurring problem affecting my overall experience in an otherwise comfortable living environment.

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Name: M
Date: 2024-05-21 14:29:57
Rating: 1
Comment: Lived here for 2 years before pandemic and left when my bike either got stolen or confiscated (it was stored at the stairway behind locked door, and used weekly)Biking was my favorite exercise and I gained 40 lbs during pandemic, completely my own fault. You are all amazing people who should be proud of yourselves.

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Name: S****** S***
Date: 2024-05-10 21:29:45
Rating: 4
Comment: All good thanks

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Name: M*** I***
Date: 2024-05-01 17:32:25
Rating: 1
Comment: Joycelyn, the rude lady working in the management. Always very rude to everyone bad attitudes, she seems doesn’t like her job. New mover stay away from this place. Very very bad management. Specially Joycelyn shame. Co-operation should not have these kinda people in management.

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Name: A***** S*********
Date: 2024-04-30 22:07:16
Rating: 5
Comment: The maintenance person who come to help was good at his work. He was very polite and provided quick and permanent fix to the issue reported.

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Name: Y***** L****
Date: 2024-04-22 22:10:19
Rating: 5
Comment: I like this Comunity the pool the gardens and the staff very niceThe maintenance responds quick for service request thank you

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Name: P****** K**** T C
Date: 2024-04-03 04:59:12
Rating: 1
Comment: As on today 4/2 - I raised a maintenance request to fix building door access issue since the maintenance team put temporary locking thread on the door .... due to this door can be opened by anyone without usage of access tag.Within two days of raising the request, it is moved to complete status without fixing the issue.Its security concern but handling irresponsibly. Its very poor management...............Sensing this Community is not safe... main concern is Security, residents complaining that CCTVs not functioning, management is not responsive, car parking areas are not safe at all, Trees branches are falling off, CCTVs are not adequate, homeless people have easy access.

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Name: S******* P******
Date: 2024-04-03 02:05:57
Rating: 1
Comment: If I could give a -0 I would. As a last resort I applied here, even after reading the reviews about car brake-ins and roaches. I was denied because I have section 8. On my credit report it states I had 1 unpaid water bill from 7-8 years ago. And I didnt make enough to cover the rent. These people are RUDEand nasty. I didnt make enough to cover the rent but I make enough for them to take my 300$ holding deposit. The application did not allow me to input my voucher info. So when I called to ask about my denied application they stated it was because my credit. PLEASE I hold a 725 credit score and the water bill was 143.00 find somebody else to play with. Maybe Fair Housing 🤔 they thought I was stupid. Joke on them this time. Housing discrimination is a real thing. UPDATE I was told my application was ran incorrectly I feel I should not be charged a application fee, that as well as my holding deposit should be refunded. Ill let FAIR HOUSING deal with that. I was discriminated against, but it was a Blessing 🙌🏾 UPDATE. STILL HAVE NOT RECEIVED MY 300$ HOLDING DEPOSIT 😢 😔 😞 IM A POOR AND DISABLED PERSON THAT MONEY IS VERY IMPORTANT TO ME

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Name: K**** v**** r****
Date: 2024-04-01 22:45:31
Rating: 2
Comment: Management is very rude, I didn’t find any help when I’m in need. On top of that they argue with clients instead helping. Management need to be helpfull, this is minimum expectation I hope. Jass is the only person who really help always.

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Name: G***** V******
Date: 2024-03-26 04:57:11
Rating: 1
Comment: One of the worst apartments I’ve ever lived. The front desk is not courteous and even rude at times.The lift has been “under maintenance” for a month now (still not fixed as of writing this). I would have definitely sued if I was differently abled.Community Washer-Dryer is “under maintenance” for weeks and sometimes when it is hungry it just eats up your money and doesn’t do the washing or drying properly.On the upside you get very well ventilated apartment in the sense that there are leaks everywhere; Your heater will be On almost all the time at nights during winter even if you set at 68F and have all the windows shut.Cant wait to move out.Right after I posted this review, all the residents get a email explaining why the elevator(lift) has not been fixed and the very next day the elevator is working. Either it’s a big coincidence or may be all it takes is a review to get the wheel rolling.

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Name: D***** P******
Date: 2024-03-24 03:25:21
Rating: 5
Comment: Thank you for the prompt response!

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Name: t**** l*
Date: 2024-03-22 14:40:26
Rating: 4
Comment: Quiet and nice environment to live. People here are friendly and kind.

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Name: s**** o*****
Date: 2024-03-21 05:18:31
Rating: 1
Comment: COCKROACH, TERMITES, HOMELESS,If you want to deal with daily cockroaches walking around in ur kitchen all day and especially at night, this is ur palce, I’ve lived her for 2 years and no matter what they do, cockroaches and not leaving the building !! Now we had a new guest, termites !!! And oh the balcony is also not safe and can fall apart any time !

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Name: P**** N**********
Date: 2024-03-13 14:30:39
Rating: 5
Comment: Maintenance is good.

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Name: V***** S
Date: 2024-03-11 04:33:50
Rating: 5
Comment: Well pleased with the management and they hear our concerns and responds quickly. Keep it up. I recommend this apartment.

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Name: M***** T*****
Date: 2024-03-04 05:05:43
Rating: 1
Comment: We did pest control and believe me it was same as it was before no cleaning done. I saw that service needs to be improved. As we put all stuff out took hours for us to do it but the pest control guy didn’t justify their work.

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Name: N****** S****
Date: 2024-02-28 06:34:24
Rating: 5
Comment: No lift maintainance and dryer is not working from last 1 month

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Name: L****** N*******
Date: 2024-02-27 05:22:50
Rating: 1
Comment: Worst experience..I raised 3 requested that AC and heater stopped working and almost I waited for 3 weeks, approached to leasing office thrice and explained my issue. But no one came to resolve the issue.. By luck AC and heater working normally without firing the issue. Outside temp going up and down drastically and management need to understand the situations . This is really worst experience.

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Name: J***** D******
Date: 2024-02-24 06:22:05
Rating: 5
Comment: I recently moved into a 2-bedroom, 1.5-bathroom townhouse at Waterstone Fremont and am delighted to share my wonderful experience. From the very start, the leasing process was smooth and transparent, largely thanks to the extraordinary efforts of Jazz and Jocelyn. Their professionalism, warmth, and efficiency are truly unparalleled, making them stand out as one of the top leasing teams globally.The townhouse itself is everything we hoped for – spacious, well-designed, and comfortable, providing a perfect backdrop for our new chapter. The amenities and the communitys overall ambiance align perfectly with our lifestyle, offering convenience and quality that exceed our expectations.Jazz ⭐️⭐️⭐️⭐️⭐️ and Jocelyn⭐️⭐️⭐️⭐️⭐️ went above and beyond to ensure our move was seamless and stress-free. Their attention to detail, responsiveness, and genuine care for the residents are evident in every interaction. They are not just leasing agents but true ambassadors of the welcoming and vibrant community at Waterstone Fremont.

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Name: E**** J***
Date: 2024-02-18 02:37:21
Rating: 1
Comment: Very disrespectful management very rude manager as this property shame for such rude management

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Name: s***** s*****
Date: 2024-02-14 22:45:55
Rating: 1
Comment: The management is really poor they will always respond on the reviews but there is no work done on the actual issues. Lot of time maintenance team makes decision if a problem has to be fixed or not in case they believe it is not required they will mark the request complete without the resident knowing and the resident will just wait for there issues to be resolved

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Name: A****** A*******
Date: 2024-02-03 20:56:54
Rating: 5
Comment: Issue resolved quickly and efficiently with the fire alarm. No more annoying false alarms.

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Name: C****** H******
Date: 2024-01-26 05:27:59
Rating: 2
Comment: This place is great to live at. I moved to another unit, but I’m currently waiting on an answer on my old unit deposit. I’m going on my third year here is there An actual phone number for the actual owner to see what is being done with people deposits by law it’s is required to give an itemized receipt on what your deposit was charged for I have sent an email to Water Stone Fremont and still have not got a response. Furthermore, I went in person and I just want to point out that Andres Maintenance person and Jocelyn the office person gave me such positive Experience except the on-site manager Ambar she could not explain to me what my money went to and that she did not have receipts. Please be careful coming here because they have receipts that don’t make sense so I need someone to get a contact with. To over see what she is doing . I’ve been also charged for a unit that I left The second of this month, and that also needs to be corrected because on my receipts I’m being charged. For someone to leave an apartment clean and on time this is not what you do to people.

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Name: F***** O
Date: 2024-01-11 20:39:59
Rating: 1
Comment: Why the guy at the leasing office is so rude??? Show him how to show his manners. 😡

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Name: J********** P*****
Date: 2024-01-10 20:30:39
Rating: 1
Comment: We lived there a year and a half. In that time we submitted seven different requests for the roof to get fixed and it was never corrected which led to flooding in the bathroom. When we left, they had the audacity to keep our entire deposit even though we scrubbed the apartment top to bottom, they also charged us a $10 fee after we had already left and paid in full the remainder of our bill. every time we tried to pay the unknown fee, it did not go through so they sent the information to collections and required us to drive three hours from our new home to give them a check in person. The staff might be nice but there is constant turnover in staff and corrections are never made to the apartment.

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Name: s********* p*****
Date: 2024-01-06 00:13:29
Rating: 1
Comment: After living 4 years in the society it feels sad that the management has only gotten worseEven though listen to things they do not actThey come up schemes but make sure that it only works in their advantageThings take months and multiple follow ups to happen and that to only sometimes mostly it will notAlso they put insurance charges which if not noticed are cost to the resident if you catch it and tell them they will remove itI feel its another way of making moneyI am writing this after n number of personal experiences already with the managementMy reviews generally are for appreciation but sadly this one is not

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Name: J***** A*******
Date: 2023-12-17 17:30:09
Rating: 3
Comment: I’ve lived here for 2 years, and while there have been some improvements, like moving the mailbox indoors after mail theft etc, the maintenance told me shortly after moving in that we needed new pipes, but then they proceeded to put a bandaid fix on every problem stemming from the pipes problem. We have had a flood in our kitchen from the neighbors upstairs and we have had a pipe burst behind the sink causing flooding to come from the floor and another under the toilet causing leaking to come from the floor. Another issue I have is with billing. They have charged us a late fee twice in error each for $75 and each time we go down to the office to ask them to remove it they tell us we will be credited on our next months rent or that they will remove it but they never do and then we are forced to pay it so that we don’t pay late.

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Name: M****** R**** 2*
Date: 2023-12-13 01:37:07
Rating: 1
Comment: Overall the apartment condition is good,. But the employees in the leasing office are rude specially the manager.

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Name: S******* A********
Date: 2023-12-04 23:25:32
Rating: 5
Comment: Seem less and perfect work. No issues to my daily tasks

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Name: S***** M******
Date: 2023-11-27 02:04:57
Rating: 5
Comment: Maintenance and the response of the leasing office are really good. My issue was resolved within few hours of my request .Thanks very much.

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Name: M****** D***
Date: 2023-11-27 00:09:39
Rating: 3
Comment: Im not quite a resident yet, very soon though. Chris is our leasing and was very helpful in the application process. We are both seriously impressed with the grounds and our future apartment. A few questions linger about little things, but overall, were excited to move into our new home.Thanks again ChrisEdit after 8 months. The noise and slow response to maintenance and general issue requests are a problem. Also, the kids running wild (sure they need to play) but blocking doors, running up and down the hallways and stairs screaming is a bit much. Our upstairs neighbor is incredibly loud and smoke weed on his patio, which caused us to be forced to choose are subsided when its beautys outside. Overall its okay, but not great.Almost 2 years in, under new management, the vast majority of issues have been solved. Maintenance is super fast to respond now.

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Name: n***** b*********
Date: 2023-11-14 20:27:50
Rating: 5
Comment: We have just moved in and were staying for 2 mos already. We have looked areas in Hayward, San Leandro, Union City and so far, Waterstone has everything that we are looking for that is within out budget. The space is huge and even has a veranda. Every floor has its own laundry/dryer and garbage area. I have never tried to call the mechanic yet so i dont know how fast they respond but cleaners always clean the facilities.I like how its a condo-type building, which has elevators. It has shared activity spaces too like playground, pool, gym, and tennis court. Neighbors are nice too and there are kids playing on the ground, which is a great indicator of how safe the neighborhood is. Its close to BART and too many supermarkets as well.I also appreciate that they have a newsletter for the community. Communicating to the community is a big thing. But I do hope that they allow the tennis court to be used in other sports or as a venue for play also for the kids at times.Only a few hiccups:- Its close to a hospital so you will always hear an ambulance- doors are a bit thin so you can hear everything in the hallway- there have been a lot of ants ever since we have arrived- the buildings are a bit old and the cabinets are not that great anymore- pool is not heated fyi- hopefully they install lights on walkways because its very dark in walkways that are far from the buildings. Installing some lights on pathways and cctv helps the community feel safer.- Its not gated but i do hope that they install CCTV cameras because, at least, cctv gives the community the power to report.- your door dash will get lost. Buildings have numbers painted on them but its a bit small and again, not all areas are very well lit at night so it would be difficult to see the building numbers.- there is just 1 elevator every building and there are no floor indicators. The elevator functions 1 command at a time. But so far, we have never had a problem with it and even with crowd lining up for the elev (and hopefully, thats not gonna happen)But these hiccups are manageable and no apartment is really perfect considering the budget.Overall, we are so satisfied and we are having a great experience already. We would like to thank Jazz too for being the coolest agent. He is very patient in assisting us. he was able to answer our queries and even gave us some tips. Thanks Jazz! You are the best!

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Name: M***** O A*****
Date: 2023-10-31 03:02:22
Rating: 2
Comment: It used to be pleasant here at WaterStone Apartments.My building is like a play ground, toys shoes everywhere the carpet is super dirty. No peace here anymore.!I emailed the office like 10 times that I had insurance on my own since day one and they are still charging it on my monthly payment. Its being almost 2 years paying double and they simple don care.

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Name: G********* M*****
Date: 2023-10-26 18:54:11
Rating: 5
Comment: When I started to look for an apartment in fall I thought I would never find one that satisfied all my check points. I had shortlisted a couple dozen from the hundreds that the web search brought up and had visited almost all and been disappointed in one way or other.Waterstone in Fremont was among the first ones in that list, but perhaps my mistake was to see in the quiet morning hours. My second visit was in the late afternoon and I was pleasantly surprised to see it completely transformed. It was not the lonely drab community I had imagined it to be but instead a vibrant neighborhood that was alive in every which way.I still took over a month to pick a unit that received just the right amount of sun etc etc, and I would definitely like to commend the management staff for their endless patience with my repeated visits. I am specially thankful to Chris who walked me through at least half a dozen units in all and Michael who helped with the closing of the lease.I have been living here for three months now and very happy with my decision.

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Name: C***** H**
Date: 2023-10-21 23:59:45
Rating: 5
Comment: Friendly, explain the issue clearlt, fix the issue efficiency

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Name: S***** K
Date: 2023-10-19 23:38:47
Rating: 2
Comment: Overpriced for the non private balcony and roach infested buildings. Plus in the beginning I got the runaround of receiving the apartment or not first someone would tell me I qualified then someone else mostly employee genisis or whatever would tell me I didn’t. Not so professional for a Wakefield and cushman company.

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Name: M******* H******
Date: 2023-10-19 21:54:38
Rating: 5
Comment: Jazz been really great help. Smooth applications and can’t wait to move in. Thank you for your great help

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Name: S***** C*************
Date: 2023-10-18 16:03:48
Rating: 4
Comment: Arrived quickly, worked hard to fix something that was a bigger problem than realized. But left a mess.

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Name: d*** k**** s***
Date: 2023-10-17 19:18:58
Rating: 5
Comment: He is good yet repairing and responding well to the resident @Andre

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Name: M***** M*****
Date: 2023-10-11 23:20:20
Rating: 1
Comment: If you like cockroaches and a terrible customer service from the office staff, this is your dream place to live. You probably dont want to leave a deposit either, because they will make sure you never get that back. Hope you have full coverage insurance because your car will get broken into, and stuff will be stolen.

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Name: S***** k s
Date: 2023-10-08 17:22:12
Rating: 1
Comment: Extremely unsafe, management never worried about installing cameras or anything . They ensure they have a security team which i have never seen in my 11 months stay but i were lucky to see enough car breaks in by that time . Apartment is neat and good but there is so safety for your stuff or life .

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Name: b****** v****
Date: 2023-10-08 06:10:30
Rating: 1
Comment: Very bad management they just listen anyone .lots of bad incidents, lots of theft, no cleaning, very bad attitude towards residents. They just collect the rent thats it . Never lease here

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Name: P******* N******* P******
Date: 2023-10-08 06:04:05
Rating: 1
Comment: I am a resident here and I’m sharing my honest opinion. The apartment layout is good and considering the market, rent is at balanced level. But here the list of negatives- there is no set of rules for pet owners. They make whole apartment dirty with pet hair on floors, washer and dryer, in elevators, literally everywhere. Not much of consideration from leasing office even after multiple complaints. If you’re sensitive or have allergies I think you should consider not to move here. Also they keep barking day and night, disturbing entire community.- Fortunately they have moved the mail boxes inside building which reduced the mail thefts but we are continuing to see package thefts, which clearly shows building is not pretty secured even though it has door locking.- Leasing office is hard to deal with, sometimes they are arrogant and disrespectful.- The Major concern is we are seeing a lot of car break ins, I personally have been victim and every other week we see multiple car break ins. Residents here are not feeling safe and management is doing nothing about it.Hope these reaches out to proper channel and gets addressed!!

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Name: p p
Date: 2023-10-08 06:02:35
Rating: 1
Comment: No camera (fake camera) working condition, I found car was stolen inside parking and leasing office cannot find camera recording or help me outgive safety & security rating zero.Inside community parking not safe eitherno lights arounds building 1 to 7 night time not feel safe while walkingIf you decided to sign lease here your car not safe for sure everyday one car broken glass, or tier theft or mail theft andThey have fake cameras so not get any help from leasing & properly manger and never take any complaint seriously

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Name: C** T** C****
Date: 2023-10-08 05:39:32
Rating: 1
Comment: VERY UNSAFE!!. Break-ins almost every week. Please stay away.

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Name: S***** T*****
Date: 2023-10-08 05:36:18
Rating: 1
Comment: Sharing my disappointing experience with this apartment community. The security here is severely lacking, making it a concerning place to reside. Car break-ins are far too common, leaving residents uneasy about the safety of their vehicles. Additionally, interactions with the leasing office staff have been consistently marked by rude and unprofessional behavior. Overall, these issues have made it quite distressing, and I would strongly caution others considering this community.

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Name: K****** Y*****
Date: 2023-10-04 19:59:24
Rating: 1
Comment: Overall the apartment condition is good, actually its very good, neat and clean. But the employees in the leasing office are rude specially the manager. They do not help the tenants at all. For example, Once they gave us the moving date at the 1st of the month. After signing the lease and completing all the formalities they suddenly tell tell us that we can not move in due date as that’s a Sunday. They have nothing to do with that. If so, why they put the the moving that on their website which is a off day. Jazz and Joceylin are good.⭐️⭐️⭐️⭐️⭐️If you notice the other Google reviews on the property, you can notice that those who are coming for the first time as an inquirer they behave so well. Once you are in, they just change their face. Shocking. 😣😣

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Name: H**** M*****
Date: 2023-10-04 01:12:21
Rating: 4
Comment: Overall the service of this apartment iss great. However, the manager of the leasing office is really rude. We expect a better customer service. Overall, the move in experience was not pleasing.

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Name: O***** S***
Date: 2023-10-01 01:08:09
Rating: 5
Comment: Jazz⭐️⭐️⭐️⭐️⭐️Avelino ⭐️⭐️⭐️⭐️⭐️Joceylin⭐️⭐️⭐️⭐️⭐️without a doubt, one of the top leasing teams in the world.Avelino! I asked a lot of questions, some of which were fairly simple, yet you never hesitated to respond. You have instantly responded to all of my questions with all of the details and a cheerful look on your face!From the beginning of my apartment search till moving in Jazz, in particular, is one of the top agent, who make transition for my family smoothly and completed in a cost-effective manner. My son especially enjoys choosing color of the wall which Jazz offer to paint for free to feel more like home and comfortable! I’d like to thank you Jazz for being there every time we need that saved us time & money…and more than anything, thank you for being understanding and caring, and adding some humanity to the job you are doing so well. It is also always lovely to have a chat with you. 😊Thank you & keep up the great work!!!

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Name: F****** A****
Date: 2023-09-29 04:10:10
Rating: 1
Comment: Requests are closed without actually doing anything.

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Name: J**** L
Date: 2023-09-26 13:31:03
Rating: 4
Comment: Avelino from the leasing office is very helpful!Update: Still waiting for my check refund :(Update: Avelino helped me on this refund. If you are planning to check out waterstone fremont, look for Avelino!

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Name: s****** p****
Date: 2023-09-20 00:23:27
Rating: 5
Comment: Very good service, Problems related plumbing also resolved during weekends as well.

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Name: D***** L****
Date: 2023-09-17 07:29:49
Rating: 5
Comment: The staff were incredibly helpful throughout the whole process. They made it super easy and were always quick to respond.

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Name: b***** h*****
Date: 2023-09-14 23:43:59
Rating: 5
Comment: Jazz was a delight to work with. He went out of his way to make sure lease breakage process go smooth and without hassle. Found a great place and friendly staff and would recommend the Waterstones as a great option.

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Name: L******** L**
Date: 2023-09-14 07:15:47
Rating: 5
Comment: Looking forward to new experiences and great times here at Waterstone. I’m putting my trust in Jazz and his team!

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Name: C******* B****
Date: 2023-09-12 23:52:09
Rating: 5
Comment: Jas was great to work with helped with everything!! Despite most of the complaints these are problems people deal with on a regular basis no matter where you move to, the property is nice area near a lot of restaurants. The inside of the unit is great. Customer service is great. Thank you Jas!

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Name: L***** R******
Date: 2023-09-12 20:49:20
Rating: 5
Comment: Great staff great service. I want to get particular mention to the leasing agent jazz.

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Name: P****** R*******
Date: 2023-09-08 00:09:56
Rating: 5
Comment: Staff members are very good and friendly

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Name: S****** V***
Date: 2023-09-07 21:32:56
Rating: 5
Comment: Jazz was a great, application went smooth and got the place in about a week which was really fast

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Name: R*** R*** (********
Date: 2023-08-27 05:26:32
Rating: 3
Comment: Large apartment complex located near a bunch of shops. Can use some upkeep in the halls/stairway/elevator. I like the large balconys.

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Name: N*** S*******
Date: 2023-08-25 05:25:13
Rating: 5
Comment: Leasing office staff is incredible! Jaz gave me a real first class experience. I showed up unannounced on a whim right as they were closing up. In spite of this, Jaz showed me around the facilities, provided me coffee, water, and candy. He took a real interest in getting to know me and offered recommendations for local restaurants and activities. He gave me a quick tour despite being in the process of locking up and helped me choose the apartment best suited to my needs. Jaz stayed late to help me fill out my application and was quick to answer all my questions to my satisfaction. The whole process was perfectly streamlined and Jaz ensured the smoothest process possible. Most apartments are such a headache with making you jump through hoops just to even get a quick tour or ask a few questions. Within seconds of talking to Jaz on the phone I was amazed at how he was refreshingly fast, fun, and smart as a whip. From asking questions, getting a tour, to filling out the application, Jaz made everything a breeze.

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Name: R**** V***
Date: 2023-08-23 14:35:54
Rating: 5
Comment: Very responsive, and profesional! Great attention to detail

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Name: M***** V*********
Date: 2023-08-19 22:50:05
Rating: 5
Comment: The staff is friendly! Jass was very helpful and gave us a great deal!!!

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Name: B*** T*
Date: 2023-08-10 02:27:02
Rating: 5
Comment: Fremont Waterstone Apartments maintenance team--world-class! Super attentive and quick resolution!

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Name: D***** S*****
Date: 2023-08-08 22:48:03
Rating: 1
Comment: Do not move here no matter what, the rent is cheaper for a reason. Just today for example they shut off the water with no notice on multiple buildings. They didn’t answer the phone when residents are calling to get information on what is going on. And even when the water came back on, it was murky, dirty, yellow. Don’t bother complaining to the staff in the office or over the phone. They are all hired via a temp agency and typically the entire office changes staff once a month. The people in there don’t know what is going on. They are just hired to give tours of the apartments. If the water wasn’t enough of a problem, they also have roaches, lots of them, car break ins, mail theft, the laundry machines regularly break and they take months to fix them, and so there are so many more problems. When moving here you are not dealing with a management company that cares about people. They care about collecting your money and that’s all. They have zero respect for the tenants. All these 4 and 5 star reviews are fake, they bribe future tenants with a reduced rent on their first month if they leave a good review. Listen to the bad reviews, those are real people who are actually living there. The person responding to reviews is not a real person either, it is AI giving a generic response. Stay away from this place. The rent is cheaper for a reason.

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Name: J*** F******** L*** M*********
Date: 2023-08-03 19:54:48
Rating: 5
Comment: Waterstone was a lovely place for our family for almost 3 years, responsive, as usual some neigbors dont follow the rules but nothing special.

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Name: S**** S*****
Date: 2023-07-27 22:33:32
Rating: 5
Comment: Very quick response and service. I havent expected this fast.

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Name: J****** G******
Date: 2023-07-24 18:49:51
Rating: 5
Comment: Its location is nice, people are nice quite a good place to live, its not cramped up, the buildings are old but fairly maintained, rents are also manageable..people in the leasing office are responsive, it has two tennis courts and swimming pool which is not bad...

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Name: R*** T***
Date: 2023-07-23 21:00:25
Rating: 1
Comment: My experience with the leasing office has been nothing short of a nightmare. Over the past four weeks, I have made multiple attempts to contact them, both in person and through email and paper requests. Unfortunately, the staffs behavior and lack of responsiveness have left me feeling extremely frustrated and disappointed.The most significant issue I encountered was the abysmal communication with the management team. Any attempt to reach out to them felt like an exercise in futility. Messages took an eternity to reach the managers, and even when they did, they were conveniently ignored unless I incessantly followed up with them. This level of disregard for residents concerns and requests is inexcusable and unprofessional.It is truly disheartening to see how the leasing office staffs arrogance manifests in their attitude towards residents. Instead of being helpful and attentive, they appear to have little regard for our concerns, making us feel neglected and unheard. As a result, the leasing office has failed to create an environment where residents feel valued and supported.I am not alone in experiencing such a disappointing level of service. I have spoken to other residents who have faced similar challenges with communication and staff responsiveness. It is evident that this is a systemic issue within the management of this apartment complex.Considering my experience and the shared grievances of other residents, I cannot, in good conscience, recommend choosing this apartment complex. The lack of communication and the staffs indifferent attitude have made living here an unpleasant and regrettable decision.In conclusion, I strongly advise potential renters to think twice before choosing this apartment complex. The poor communication and dismissive behavior of the staff are significant red flags that should not be overlooked. There are undoubtedly better-managed properties in the area that will value and respect their residents needs and concerns.

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Name: T******* B*****
Date: 2023-07-23 17:48:47
Rating: 5
Comment: Great property management and clean facility.Been there 3 yrs.Centrally locsted and easy to get to anywhere in the Bay Area!

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Name: s*** s****** S****
Date: 2023-07-23 12:14:25
Rating: 4
Comment: I am happy to stay in Waterstone. There are few minor setbacks but otherwise its beautiful society.

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Name: R************** S******
Date: 2023-07-22 21:38:48
Rating: 5
Comment: It was a very nice and pleasant area to live in.

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Name: D***** H*****
Date: 2023-07-20 18:11:12
Rating: 5
Comment: Is a great apartments, Near all the transportation and shopping needs. They have a great staff and excellent maintenance workers. The grounds are well kept. And they have three swimming pools 👍. Its a place you can call home and mean it.

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Name: R************ K
Date: 2023-07-20 03:17:19
Rating: 5
Comment: We have been living for 3 years in this community and it is a great place to stay. Apartments are spacious at an affordable price. It has more convenient facilities such as huge storage in the kitchen, patio and centralized heating/cooling. Community location is in the center of Fremont with several grocery stores and restaurants close by at a walkable distance. Management, staff are very much responsive and tenant friendly. Less maintenance issues and addressed promptly on-time. I would recommend this community for all and a good place to live.

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Name: P****** V***
Date: 2023-07-20 02:44:52
Rating: 1
Comment: Have multiple issues all the time in house. Roaches are everywhere even if you keep the house clean.

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Name: P***** C******
Date: 2023-07-08 06:04:19
Rating: 1
Comment: I was compelled myself to review here about my experience at waterstone apartment, Fremont regarding the maintenance and other things. They dont bother, respond and wont take any actions for the complaints raised multiple times and no updates on the concerns raised.Parking maintenance is even worst. garbage clearance vehicles from third(private/govt) party makes damages to residents parking vehicles...No progress and actions taken from both parties ( third party and waterstone community).Trash maintenance guys behavior is very bad and rude when raised concerns. When complaints raised to community, no useful and same mistakes happening every week.4 vehicles got damaged including mine.I hope they will clear maintenance issues but believe they wont with experiences I faced.

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Name: V**** M******
Date: 2023-06-29 23:00:47
Rating: 5
Comment: I would like to thank Mr. Anastacio from the maintenance team. He is always prompt, courteous, and helpful. Whenever I have a maintenance request, he takes care of it efficiently and ensures that everything is properly fixed. I truly appreciate his dedication and exceptional service.

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Name: L***** M*****
Date: 2023-06-22 22:06:54
Rating: 5
Comment: Anathacico is really good at his work . He always listen and do the work in proper manner.

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Name: L****** S*
Date: 2023-05-12 19:06:38
Rating: 1
Comment: I recently had the unfortunate experience of living at Waterstone Fremont, and I am compelled to share my negative review of the property. The managements lack of responsiveness, indifference, and negligence have made my time here nothing short of a nightmare.Firstly, communication with the management team is an absolute disaster. It takes an eternity for messages to be forwarded to the managers, and even then, they are ignored unless you continuously hound them. It is utterly frustrating to have urgent concerns and requests go unnoticed, leaving residents feeling unheard and neglected.An incident that highlights the managements disregard for tenant safety occurred when my car was hit at the entry of the apartment complex. Despite my repeated attempts to report the incident and request access to the video footage, the management showed complete apathy. They failed to respond to my calls promptly, and when they finally did, they claimed to have looked at the footage three weeks later and found nothing. Their unprofessional behavior and apparent lies are beyond unacceptable.What adds insult to injury is their policy of keeping video records for only one week. This means that they have deliberately neglected my urgent request for weeks, and their claim of checking the footage was simply a smokescreen. The lack of accountability and transparency from the management is deeply concerning and leaves residents feeling helpless and unprotected.Another major issue at Waterstone Fremont is the complete disregard for security. I have personally lost three packages since I moved here due to their failure to update the gate security system. Despite repeated complaints, nothing has been done to rectify this situation. The managements negligence not only compromises the safety of residents belongings but also undermines any sense of trust in the apartment complexs ability to provide a secure living environment.Living at Waterstone Fremont has been a source of frustration, disappointment, and anxiety. The lack of responsiveness, negligence, and failure to address security concerns make this apartment complex a highly undesirable place to live. I advise potential residents to steer clear of this property, as it falls far below acceptable standards of management and tenant care.

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Name: K******** M***
Date: 2023-03-02 06:38:32
Rating: 4
Comment: Apartments are NOT like the show unit. There are probably half a dozen layers of paint on the walls and hinges, the sliding doors are all old and come off the tracks constantly. Roof leaked 3 times in less than a year. I do have to say, staff are wonderful and kind. The maintenance guy is on the ball and comes every time a request is put in. And the community is nice.

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Name: G**** S****
Date: 2023-03-01 22:39:08
Rating: 5
Comment: Lived here 3 years. It was a comfortable stay. Never had any major issue. My apartment had lots of sunshine and good views of hills. loved it!

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Name: S***** N****
Date: 2023-02-02 22:19:16
Rating: 1
Comment: The apartments are okay old yet spacious. The management keeps changing. Very rude and intimidating staff

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Name: N****** E******** R*** M****
Date: 2023-01-04 02:21:15
Rating: 1
Comment: Management is a total joke, went to ask help because someone is park in my assigned space, they just told to park in the future residents parking and check back tomorrow I need my spot now, that car should be towed ASAP, so my tag number is just for fun or what? They are rude and unprofessional

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Name: h***** a*****
Date: 2022-12-28 19:09:14
Rating: 1
Comment: I am a currect resident of Waterstone Fremont, apt 419. New management is pathetic. On Dec 12th, I recieved email saying that they did not get my Oct Rent because of NSF, whereas money is already deducted from my actount on Oct 1. I sent them my bank statement but they asked me to contact to the BILT app that they have asked all residents to use saying that I should check with them what is the issue. I did that too and send them the mail confirmation from them that money was paid on Oct 1. Now, since Dec 12, i am sending them email and also calling them everyday, but I am not getting any reply from them. I dont want to name but both the front desk ladies are too rude and they just say we will inform our manager to look into it. Its so frustrating, why cant they check with manager or give me managers number so that i can talk to manager. Anyways, I hope someone sees this and bring back the old management. In 6 months they have deteriorated to the worst level. 2 years back I gave 5 star rating and today 0 rating.

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Name: V**** K****
Date: 2022-11-28 02:30:10
Rating: 1
Comment: The management is careless. They gave me hard time to change the carpet when I moved-in, Even though we booked the apartment well in advance, when we got the keys the carpet is so wet and the women came into check when complained claims its not wet and as she dont feel the carpet wet(She is wearing shoes) and I had to prove it is not cleaned and got stains all over for around 2months and then they changed it. When we move out the send the remaining payment notice and we need to pay a third party. Not the actual property management. By the time we get to discuss and clarify why we are being over charged, the third party send it for collections for the small amount and the collections are reported in credit. All this with in a month.Be careful guys before signing a lease, the unpaid payment(while in discussions) goes to collections in a month and the carpet change takes 2 months when we move in and when it is ugly.And constant theft of expensive packages even with in inside doors of building

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Name: S**** T***
Date: 2022-09-29 00:41:47
Rating: 1
Comment: Worst Apartments!Staff is not bad however they will not provide any permanent solution. Few examples below1. Laundry Machine leaks water after wash, floor is always wet ( Property manager will blame washer dryer company, and whole third part contract thing) but nothing gets ever fixed same issue persist since last 6-8 months2. Plumbing and bath in the apartment, kitchen sink and bathroom sink every 1-2 months overflows (No permanent solution, maintenance team cleans the clog from pipe works few months and same issue every 1-2 months)3. Roaches and ants in every apartment (no solution, probably they will blame it someone)4. Leasing office and Staff - most of the time not helpful, hit and miss depending on who is there, they change staff frequently5. Hallways are not clean, once every two weeks they vacuum, but go to any building and most of times you will find it dirty6. very old community, lots of wear and tear so something is always brokenNo Accountability and No Permanent solution!

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Name: M**** M*****
Date: 2022-09-26 20:16:26
Rating: 1
Comment: ****DONT SIGN A LEASE IN THIS COMMUNITY****I have stayed for more than 3.5 years in waterstone apartments, I moved out recently and the property manager has sent me a big bill of cleaning, carpet change, wall paint etc of $700 after staying so long. The apartment we left was in very mint condition. When i asked them why did they charge, there is no reply.I also asked them how would they compensate me for Weeks and weeks of Laundry machine and dryer not working?Bath tub choked frequently and was not fixed for days. We had to stay with that pungent smell coming from the clogged water coming back from the bathtub. We also stayed without shower for those days?Similarly the Kitchen sink still has leakage and all the water gets accumulated in the closet that is below which again smells bad. We had to clean that every day, Raised the ticket multiple times but the glue your guys put didnt fix it permanently and it kept on happening?I would suggest not living in this community and waste your hard earned money, you will face lot of problems starting from Day1 so better look out for another community which will value your $$$$. CAR BREAKING IS ANOTHER BIG ISSUE IN THIS COMMUNITY.

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Name: C**** R***
Date: 2022-09-08 06:55:23
Rating: 1
Comment: They randomly shut off our water and the floor washer and dryer wasn’t working for 2 months and never got an update when it would be working again. The laundry card reload machine has been broken for a month and they haven’t notified the building when it would be fixed. Around the same time everyday (5pm-8pm) all the kids (about 50 or so) are extremely loud and cannot get any peace and quiet. Most recently, my floor has had an ant infestation and contacted them about it and they never got back when they would fix it. I’m paying an absurd amount a month for this?!

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Name: Y*** L**
Date: 2022-08-30 05:21:35
Rating: 1
Comment: Monday August 29 2022 9:45pm I worked overtime and came back home late. An old truck just parked at my parking place. Maintenance and emergency cannot give any help. Emergency told me to directly call a toll truck. But toll truck said only building manager can call. Emergency said building manager cannot be reached after business hours. Do we pay increasing rent just to get increasing uncertainty? Is this the way that you manage a place and try to make it home for me?Friday July 8 2022. At 7:20PM, I was in the apartment, heard someone using key to open the door. The person screwed key for almost 60 seconds, the lock of the door was moved a little bit. This made me very scary. I asked whos that, asked twice, the person said he went to the wrong room, and left through the evacuation exit of the floor.I called emergency service, the lady noted down the issue and left a message to courtesy officer. I was told to get the courtesy s call back or visit within the night. But no call or visit afterwards at all.

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Name: N***** M******
Date: 2022-08-20 00:47:52
Rating: 1
Comment: Easily one of the worst places I have ever lived. Management is terrible. Everything is always broken and empty. I go to try and do laundry and it’s down. I try to go for a swim, oh it’s closed. I try to use the Grill.. oh it’s either being used (because someone thought it was smart to have 1 grill and make sure no one else has their own) or they are out of gas.. for the price of these apartments this place should be 100% at all times. If this building didn’t have a good location I’d have to believe no one would live here. And don’t get me started on the bug problem. I cannot wait for my lease to be up

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Name: N g
Date: 2022-08-10 04:02:24
Rating: 1
Comment: ***Management not taking serious *****Dark out there not lights all over inside community not feel safe to walk at nightWaterstone is hopeless.Everyday one car issue like glass broken or catalytic converter theft issue or mail theftAfter paying huge rent not getting security as requiredFor the whole community they only have 2 cctv’s at the main entrance into leasing office and if thieves came in other way then they don’t have any footage.

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Name: S***** R****
Date: 2022-08-03 00:30:49
Rating: 1
Comment: DO NOT SIGN A LEASE HERE! I’ve been here for only 2 months and the management is HORRIBLE. I’ve had an ant problem since I moved in and they’re constantly giving me a hard time about coming around my work schedule. Came home to ants infested in my dog’s bowl and dinning room. Asked to talked to a manager (GELISA STANFORD) as I watch her through the glass window sit there and DO NOTHING but scroll on her computer told her staff to tell me she’s in meetings aka it’s almost closing time and she didn’t want to address the issue!!! Now I’m stuck buying raid and ant traps because they literally told me I had no choice unless I wanted to pay!!!!!! Unbelievable. This is just one of many issues. Broken dryers and you have to call to get a refund because it’s “out of their control” and they have one propane grill for all residents so you’ll never get to use it on the weekend but you can’t buy one and have it on your balcony either. I’m so done with this place. Small children play in the parking lots and on the gym equipment as well!! Horrible place to live.

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Name: J***** W******
Date: 2022-07-25 17:49:41
Rating: 1
Comment: Given the run-around they give new applicants with constantly changing expectations, I cant imagine what it must be like to live here and try to get maintenance and services completed properly.

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Name: s****** s****
Date: 2022-07-21 21:22:32
Rating: 1
Comment: I normally don’t write reviews, but this made me do so. Have been staying on this property for a while now. Everything in general was ok, we stay and pay rent . Nothing out of ordinary .Until we found out there were termites in the bedroom walls. Normally I would have been ok, but since I have a kid, I had requested them to look into this urgently as the termites dust was coming out of the walls and could be a source of sickness. Have Attached the picture to show how we are putting tapes ourselves to stop the termites, lava etc from coming outI have been trying to get them since last 4 months, but nothing is being done. Every time I call, they say they will look into and will have someone fix it . All saying no actions.Please look out of these kind of details before you decide to move here.

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Name: R****** M*******
Date: 2022-07-20 20:15:05
Rating: 1
Comment: I highly suggest that veterans stay away from renting here. we ran into issues with proving the GI bill as verified income. our leasing agent went on vacation and we had 0 follow up. after reaching out to them we were helped by someone else who never responded to our emails. anytime we try to call the office it is an automated response that hangs up on you. finally after going in to discuss the application we were told by the manager that he would review the documents and get back to us before 4. he did not reach out to me and let me know any updates at all.

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Name: S****** K*****
Date: 2022-07-20 06:11:47
Rating: 1
Comment: I am hopeless of waterstone new Manager and maintenance supervisor making N number of inperson and on residents portals urgent complaints that I have to finally write a review if someone above them can take action on my complaints ASAP.I shifted to my current apt in Jan,2017 and all appliances in this apt were old, broken and suddenly making weird noises including carpet .Complaints list:1. 2nd bedroom ceiling leaks every rainy season. They temporarily fix for each season.Since couple of months some small wooden particles are falling from ceiling. I showed it to Manager, maintenance supervisor and complaint N number of times. No action has been taken from Manager or anyone. Instead everytime I hear same response that they cant do anything.2. The ceiling fan is useless, very minimal to no air can be felt from it.3. Carpet is ripping off from the edges making spaces for roaches to hide under it. Also, nails are loosened from carpet which is very dangerous for us mostly my 2 year old.Also, as per policy I am eligible for full carpet replacement and I have raised N number of requests since months.4. Refrigerator is old and rusting. All of sudden it starts making loud noises.5. Dishwasher is old, rusted and broken. I prefer to wash my dishes with my hands rather then using that dishwasher.

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Name: A*** L***
Date: 2022-02-02 03:16:03
Rating: 3
Comment: I must say that the response from Michael ( leasing office ) was swift n satisfactory. My issue was resolved n was taken care of well. I hope there will be no such issue hence forth. Thank You Michael .This is my first time writing a review here as I am flustered with the cold response of the management .I have been a resident of these Aptmnts for over 8 yrs now. When my husband moved in, he was asked to pay a security deposit of a month’s s rent (much higher than the present $400-$500) as he had no credit rating then.After that every year, at the time of lease renewal, we have been requesting a refund for the extra amount we paid but in vain. It’s been falling on deaf ears. The emails, calls all were ignored.After so many years I am finally running out of patience with the management. The lack of response is annoying.They refuse to negotiate or even be considerate. It’s been the same pattern for the 8 yrs we have stayed here. There have been numerous persistent problems in these Aptmnts but sticking to my present concern for the time being.Hardly cud bring myself to give them a star.

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Name: C I
Date: 2022-01-29 08:11:09
Rating: 1
Comment: Dont come here to live. Especially if you have to work from home or if you have kids to raise. Find someplace else thats cheaper, cleaner, and has a responsive management team that genuinely cares about its residents, for actions speak louder than words.I dont like having to leave these kinds of reviews, but as a current resident, I think there are some things you guys should know before signing anything.Although the website and pictures look nice, the insides of these apartments tell a different story. The walls are super thin and so are the floors. I can hear my upstairs neighbor when they walk, play loud music, and have the tv on this past year. I have yet to hear from an email I sent last year to the property letting them know about my concerns. And as of the date of this review (1/28/2022) this property didnt renew/pay for their contract with the noise complaint security phone line; therefore no one will come to help. Additionally, when I called during office hours to the main office, no one picked up. After many failed attempts to reach a human being, I had to walk to their main office in person to talk to somebody. Which is ridiculous given the backdrop of the pandemic. On top of that, there are still cockroaches in these apartments.Please live comfortably elsewhere that has both a responsive and responsible property team that doesnt treat its residents like passive income. This will be my last year living here and as such I would not recommend this place, whos sorrys have now become empty words.Waterstone Apartments: Dont thank me either for sharing my experience/thoughts. Thats not how you express empathy. I neither want to read how sorry you are to your residents nor what your mission is. I want to see improvements and follow-through, for your actions will mean more than your words. Going forward, following through with what you advertise yourself to be and getting these problems resolved is what will benefit your property, your residents, and the community as a whole.

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Name: L****** C*
Date: 2021-12-08 22:52:38
Rating: 5
Comment: THANK YOU CHRIS!!!For an awesome experience finding our new home!Chris helped us a lot through the application process. Excellent communications & follow up made for a smooth transition into our new home which we love! ♥️So happy we chose WaterstoneFremont Apartment! 😁

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Name: A***** V*******
Date: 2021-10-10 18:09:53
Rating: 1
Comment: The buildings have an infestation of cockroaches everywhere. Very bad service.

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Name: A****** A******
Date: 2021-09-29 19:30:58
Rating: 3
Comment: 09/28 Update:The management coordinated with us to resolve the issues. They patiently listened to the problems & are working to have them resolved. To be honest they have already started working on a couple of those. They have agreed to revisit the amount of security deposit being with held. For now I would like to thank the management especially to Michael for reaching out and at least assuring us that the problems would be taken care of & Adriana for taking the initiative. Will update again very soon regarding the resolution provided to the issues.I usually dont write negative reviews until its extreme. I am writing this to save new customers from getting trapped in paying an extremely high security deposit amount. Last year in October when we came from India we were told to pay 2 months rent as security by giving a lame excuse that I had to pay this much as I didnt have SSN. My husband tried his best to bargain but we were told that that they will reduce the security deposit once I get my SSN. FYI, at that time my husband had SSN and sufficient bank statements as he had been in USA for a long time in past. After few months I came to know from my friends in society that they had hardly paid $400-$500 as security deposit. I did not mind and never took any action as I had faith in the management and we were in a position to afford it. But yesterday a real picture came infront of us. We are in need of money due to some personal problems and our renewal is due next month and now I have SSN. So, we requested to management to decrease the security deposit during our renewal but now they are saying that they will think about it if we move to any other apartment but if we continue with same apartment then they wont do it. On reminding them that their staff namely Zohra had assured us to reduce it on producing my SSN they are saying that that staff does not work here anymore so they cant do anything. So, you people think is it our fault? Why would they think about reducing the money if we switched to any other flat in the same society? Should not be the deposit amount same for all tenants? I accept that as per their discretion the security amount can be of 2 months rent but is it not their responsibility to make it clear at the first point. We are feeling helpless and trapped. There are lots of other problems with the society but for now I will stick with my main problem. Before writing review I went through lots of reviews here and as in other reviews said I also feel that 5 star ratings seem paid one. All negative ones being completely true.

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Name: V**** P**********
Date: 2021-09-10 23:25:30
Rating: 5
Comment: Cant beat the location. Has an open layout that doesnt make the place feel congested. Michael and everyone in the apartment office is very responsive and if at all you had any concerns you can trust they will get addressed. Tennis court is an added advantage.

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Name: P***** P**
Date: 2021-09-03 16:30:37
Rating: 2
Comment: Mail theft is a common issue and management won’t do anything about it .It’s been happening for last one year . No action . Happened for nth time today again8/26 : Update : Another mail theft within a week.More update 9/3 : another way another mailTheft

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Name: h***** g****
Date: 2021-08-13 21:05:43
Rating: 5
Comment: Great help over Phone, Faster Application processing, and showing apartment on video call, made relocation experience awesome.Great help from the management.

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Name: C******** S*****
Date: 2021-08-08 23:59:02
Rating: 5
Comment: Shouting out a huge THANK YOU CHRIS!!!For an awesome experience finding our new home!Chris helped us sail through the application process. Excellent communications & follow up made for a smooth transition into our new home which we love!So happy we chose WaterstoneFremont!We appreciate this amazing team and all they do!!! Thanks Again!!!

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Name: D************** J**********
Date: 2021-07-30 00:54:16
Rating: 5
Comment: After a long search i ended up finding a nicer apartment home with Waterstone apartment Fremont. Chris was helping me for the leasing and it was a great experience with him. He did take care of all questions and leasing options etc. Thank you Chris. The staffs are extremely good and very responsive to questions. i would strongly recommend this place. we Love this place and especially for my kid this is the place she enjoyed seeing lot of kids and playing.

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Name: a**** k****
Date: 2021-06-25 02:00:16
Rating: 5
Comment: We are not residents of the community yet . But would like mention about their leasing office personnel.Zohra provided us exceptional service . She gave us the perfect options to choose from. she was very friendly & co operative and explained not only about their community but also neighborhood, schools etc .We went there almost at close of the business hours. She extended herself until we are done with our application process so that we could get look and lease discount!!

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Name: M*********** k*********
Date: 2021-06-07 06:09:06
Rating: 5
Comment: We are living in wanterstone apartments since 10 years, It was a great place to live and the community is really great. I stayed in both 1 and 2 bed apartments everything looks great. The maintenance and the staff are really very helpful. The schools near by are also really great.Michael is really very nice guy, he responds very quickly. And fast action for any kind of maintenance request.This property is clean, highly organized and committed to your safety.

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Name: K******* A************
Date: 2021-06-06 14:49:36
Rating: 5
Comment: Excellent and caring staff providing superb hospitality with a swift screening & viewing process for new applicants - and zero kinks.Chris will provide a quick, simple, professional application process!This property is clean, highly organized and committed to your safety.

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Name: S**** P*****
Date: 2021-06-06 02:33:08
Rating: 5
Comment: We moved to Waterstone in last April and so far we have had a great experience. I booked apartment on phone from Maryland. Waterstone staff helped me a lot during that period as I was changing moving date due to covid situation. I would like to specially thank Michael who helped me a lot for settling in Waterstone community.Maintenance is very prompt.Wonderful place to stay. Management is very much cooperative during this COVID time. I would like to thank management for their help and support.After a year when first time I spoke to Mrs. Zohra regarding last year concession. She helped me to take approval from Management. Thanks Zohra.Aminities like Swinging pools, play area, Tennis court and gym are really good. Kids enjoy a lot. Overall community is good to stay. (Family Friendly)

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Name: R** B****
Date: 2021-05-25 22:07:25
Rating: 5
Comment: We recently moved in here it’s good place to liveSpecially Mrs. Zohra From Management teamBeen really helpful with all the process I highly recommend this place.

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Name: C***** d* A****
Date: 2021-05-05 02:57:31
Rating: 5
Comment: We just moved to Waterstone in April and so far we have had a great experience. When we came to look at the apartment, Tina from the office was incredibly helpful. She laid out all of our options and made the moving-in process very clear and easy. We had some trouble with our last apartment complex and Tina was a world of a difference, responding quickly to our inquiries and always following up with us. We love our apartment layout, the natural light, and the AC. The community is clean and there is a washer/dryer on every floor! Would recommend.

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Name: R***** N***
Date: 2021-04-29 04:27:21
Rating: 4
Comment: All the staff at the leasing office, Tina especially was very friendly, helpful and responsive for the leasing and move -in documentations. The apartments are decent and located in a busy locality, closeby to almost every necessity.

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Name: V***** S**** S********
Date: 2021-04-06 23:05:29
Rating: 5
Comment: I live in a townhouse and its really spacious. Lots of open space around apartment and townhouses. Kids and elderly friendly sidewalks. Maintenance folks are awesome and perform service on time and with great efficiency. Also management has installed CCTVs on each entry/exit which addresses the security need around property. Overall awesome experience.

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Name: M*** D****
Date: 2021-03-31 14:43:25
Rating: 5
Comment: This is the first apartment that I rented in bay area and undoubtedly it is one of the best community. The management team has been very helpful since the beginning and until now. I would like to specially thank Michael who has been always helpful throughout . The community is close to and conveniently located from the bart and grocery stores. If you dont have a car you need not worry as you can conveniently hop on to the bus and travel.I would definitely recommend this apartment if you are thinking of leasing new apartment in Fremont.

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Name: M****** G***
Date: 2021-03-30 02:11:20
Rating: 5
Comment: This is a great place to Live. Safe and is walkable to all places. More than this management is good. Recently they installed security cameras and made the community safe.Michael is very busy person but still he helps on time for any issues related to leasing and maintenance.More than all it is safe for Kids and they play as if they are playing in their home backyard.I would definitely recommend . Its in the prime location with friendly community.

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Name: J****** S****
Date: 2021-03-29 21:01:29
Rating: 5
Comment: I moved to waterstone last month. It was a hassle free experience. Tina, leasing consultant for the property was am excellent help. She made everything easy and my experience was amazing. She handled everything online as I was out of town. Made my appointment with maintenance to fix move in issues. Overall, I recommend this property to all. Well the rooms are very spacious and with a lot of air and light. The surroundings are pretty amazing. Everything is nearby.

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Name: C********** L
Date: 2021-02-10 22:36:51
Rating: 5
Comment: I like this community, I am staying in this apartments from past 2 years. Leasing office staff are very friendly and work orders are done asap by maintenance people. This place is very convenient, its located in Fremont very close to Groceries, library, school,Hospitals, parks.Useful 0

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Name: v***** r***
Date: 2021-01-16 17:02:39
Rating: 5
Comment: We have been living more than a year in this community and really great place to stay.Apartments are very spacious with all amenities and affordable price, Michael and team is very helpful and i would like to thank for all their help and support.The location of the community is so convenient because everything you need is very close by like target,safeway,trader joes,sprouts, foodmax,BART,indian groceries etc..Less maintenance issues and immediate help if any.I would strongly recommend this community for all and very good place to live.

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Name: K*** M* S**** A*** S*******
Date: 2021-01-14 04:09:01
Rating: 5
Comment: I am living In Waterstone fremont more than a year. I am very satisfied with my experience here. The apartment area is very clean.Also the maintenance is very prompt.Once i had a water issue and they solve it immediately. The lease office staffs are friendly too . Grant ;zohra ;Michael they all were very helpful when i moved in.

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Name: C******** W*******
Date: 2021-01-10 21:21:49
Rating: 4
Comment: Good price on apartments. Apartments are a bit old and a bit noisy with a lot of kids playing around

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Name: M********** I******
Date: 2020-12-09 23:48:59
Rating: 5
Comment: This place is a wonderful community and it is in the middle of the Fremont where all kinds of faciliites are accessible.We can go to any grocery stores,clinics,school,library,temples,pharmacy,resturants within 5 minutes..Me and My family very much like this apartments..Friendly leasing office people and maintainence people they will work on their work orders immediately.

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Name: C****** K
Date: 2020-12-05 21:37:37
Rating: 5
Comment: Lived for more than 2years in Waterstone, management is responsive and tenant Friendly. Neighborhood is quiet and a well centralized location for several grocery stores and restaurants. Spacious apartments at affordable price. I recommend to everyone.

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Name: V***** G**********
Date: 2020-12-03 00:03:43
Rating: 5
Comment: Wonderful place to stay .Spacious apartments in affordable price.Management is very much cooperative, I would like to thank management for their help and support.Very less maintenance issues, if any issues, Quick maintenance help.BART station is very close.I would recommend this for all, a must live place

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Name: T***** E*******
Date: 2020-12-01 23:43:12
Rating: 5
Comment: Lived for a year here, management is accommodating and responsive to our needs. Neighborhood is quiet and a well centralized location for several grocery stores and restaurants. Any issues we had were met with understanding and cooperative responses.

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Name: M***** Y******
Date: 2020-11-29 00:06:06
Rating: 5
Comment: We have been living here from past 2 years, management is really cool and all maintenance requests were done on time. Very nice community.

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Name: P***** T***
Date: 2020-11-28 19:51:41
Rating: 4
Comment: We had a bad experience at first, but Zorah reached out to me to apologized and explained to us where there was miscommunication in our process. She offered to issue us the refund due to our bad experience. Zohra also follow up servers time after to make sure we didn’t still feel dissatisfied. I appreciate management trying to understand the issue and offer a solution.

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Name: N*** S*****
Date: 2020-09-22 04:20:17
Rating: 1
Comment: I would have given zero stars if that was an option. The kids ride bikes, skate boards in the parking lot scratching many cars. Its a chaos here. Loud noises everywhere. Kids are left alone unguarded while their parents chit chat amongst themselves with no attention whatsoever towards their kids. Its a night mare to park your car or drive out of the community in evening. After repeated requests from management to take care of such issues, there seems no action, or at least no visible results. Cockroaches in almost all buildings. Appliances are old and hence do not function properly. At times, maintenance requests take long time to be attended. Please stay away from this place. There are many other well behaved communities around.

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Name: R***** D*****
Date: 2020-08-14 18:29:07
Rating: 5
Comment: I have been staying in Waterstone, Fremont for the last 3 years and now moving from junior 1bhk apt to bigger 1bhk apt in the same community.Love this place.The location is convenient, right in the middle of it all,close to everything that you need.Waterstone team is awesome and helpful.I appreciate Grant, for all help he has done.He is very cool and answers all questions politely.Zohra is always welcoming,kind and helpful. She made our move-in smooth.She is doing everything possible to accommodate you.I will recommend Zohra to get good treatment and get your things done.

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Name: M****** Y**
Date: 2020-07-28 00:21:56
Rating: 5
Comment: Move-in was smooth for me. Jewel was super helpful.Apartment was nice and clean. There was a problem with shower valve but it was quickly taken care of.

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Name: S***** K****
Date: 2020-07-06 19:34:52
Rating: 4
Comment: Nice location, not very far from BART and Fremont Hub.Staff is good and co-operative, I will specially mention Zohra. She took care of every small request we had when we were moving, she went extra mile to make sure that we get the best price and the unit we wanted. So, I would say if you are looking to move in then ask for Zohra to get the best possible deal and treatment as the manage seems to be little rude and refused us for the unit at first but when Zohra took care of the issue.Cheers!

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Name: P***** K*******
Date: 2020-06-26 18:22:57
Rating: 5
Comment: Nice place to stay . All people are very much cooperative. Supported as much as they can. Apartments are very nice. Quick maintenance help. Swinging pools, playground is good.Must try this apartment.

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Name: N*** G*****
Date: 2020-04-25 18:58:40
Rating: 1
Comment: Very slow maintenance service process and manager and staff very rude they guys give us answers for our issues very sweet but after one month sometimes 2 month never get any response from those guys For fix any issue.(If you need any proof of above please let me know i ‘ll provided all email and tickets number )Cleanings and outside-night lamp no working as well night time look very dark without lights

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Name: F M
Date: 2020-04-15 21:16:13
Rating: 5
Comment: The current management is efficient and gracious in their treatment of residents. I particularly appreciate Grant, who is an exemplary member of the leasing office. Great understanding and concern for the experience of residents-- and most importantly- ACTIONS are taken to resolve important issues.

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Name: A*** H****
Date: 2020-04-03 00:03:44
Rating: 5
Comment: With the shelter in place order the maintenance staff has been busy. We were expecting our tickets to be handled in May. However, they made the time to come and take care of us. My husband and I have lived here since 2008. We are very happy with the current staff and maintenance crew. They are very helpful and on top of things.

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Name: H******* D********
Date: 2020-03-24 18:34:12
Rating: 1
Comment: There is extreme noise always from upstairs, they do not have proper policies in place and how many times we report this in leasing office, they never care. And maintenance is very poorly done especially laundry room they are always dirty. I would never suggest this to anyone.

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Name: M**** C******
Date: 2020-02-07 23:01:01
Rating: 4
Comment: I moved in to this community this year and found the management team so cooperative and responsive. Specially Lawrence and Zohra both are top notch professionals of their own field. The reason i took away one star is because of the maintenance team they needs some improvement and much better coordination with the office staff to be on the top of the issues. Overall Great staff and very nice peoples.Keep up the good work guys!!

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Name: R********** N********
Date: 2020-01-10 05:23:18
Rating: 1
Comment: I am writing this review just to get Waterstone management’s attention to resolve one of my maintenance requests I have raised 3 days ago. I have followed up with the leasing office 4 times so far, but no action. And I don’t want to waste my time calling leasing office again. I hope someone from waterstone management will take immediate action.

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Name: S****** V*****
Date: 2019-12-30 01:07:19
Rating: 5
Comment: This is Sanober Virani, I just moved here from the very first day, I like it very much. lawrence and Zohra explained me every thing in detail especially lawrence showed me around, made me very comfortable, make sure, I find every thing right in my apartment It is very very safe here, security system is incredible, I highly recommend people, if you guys are looking for the rental place THIS IS THE PLACE TO MOVE IN. Thanks

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Name: S*
Date: 2019-12-18 02:53:42
Rating: 5
Comment: We are leaving here from last 9 years. Its great community to live. The property manager Michael is very considerate person and always helpful on need. Apartments are decent and they are doing constant renovation to make it better. will recommend this community to my friends and families.

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Name: A** F***** G********
Date: 2019-12-18 00:25:37
Rating: 5
Comment: In the first place, living conditions and the community environment here are so tranquil and family oriented! We have been living here for 3 months and my husband and I love it, totally recommended apartment complex!Its pretty safe and organized community, especially because of the staff and management team! In the daily basis life, the management and maintenance teams are crucial for our life quality and I should say that they couldnt be better! So kind and committed staff, the leasing office is open everyday the whole day, so we are assisted pretty quickly.Our special thank you to Zohra Samadi, Jewel Aguilar, Michael, Lupe and the others that are always there for us!Furthermore, the complex has great amenities and occasional social events! I love living here :)

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Name: J***** V*****
Date: 2019-12-18 00:13:22
Rating: 5
Comment: I have returned back to the WaterStone apartments second time because of the assistance that I have received from Property Manager Michael Lee, he was the best at my hard time when I had to leave out of the country for six months. So, when I come back I have had the very similar experience with Resident Manager Lawrence Alvin who is very helpful to listen patiently to every detail and helping to resolve. So, the Waterstone community is very pleasant also my family have never thought of missing my home country. So, finally the bad thing is, I cant think of moving out of the apartments!!!

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Name: s***** r**
Date: 2019-12-17 23:51:33
Rating: 4
Comment: Coming from texas and joining this wonderful community is not at all a bad decision.Everything groceries,library,hub and school everything z very near by.The office staff is friendly.having good time.

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Name: P***** S***
Date: 2019-12-06 01:25:03
Rating: 5
Comment: We were very happy the way one of the Waterstone associates Zohra Samadi, graciously walked us through one bed apartments. We were keen on having a good sunlight and she could sense our requirement.. she took us to this corner apartment and we were happy to enter the bright apartment with cross ventilation. The kitchen has a larger space than most of the community we visited in Fremont. Zohra has been very helpful in helping us go about all the formalities. Within 2 weeks we faced some clogging problem in the bathroom and their maintenance team immediately to rectify the issue. Appreciate the courteous staff at reception every time.

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Name: A******* V****
Date: 2019-11-28 16:54:08
Rating: 5
Comment: This review is not solely for the apartment complex Infrastructure. It is more for the individual at the leasing office, specifically from end 2018 and entire 2019 - been here for 6+ years a lot of leasing officials have come and gone with the current leasing team being the BEST !! by name Zohra, Jewel, Lawrence Headed by Michael (Super Administrator !)are the best an apartment complex can have both in terms of personal relationships by being a happy face every time you walk into the leasing office but more from the perspective of finding out unique ways to help the residence in ways beyond the reach of leasing officer/team.Not only any kind of a challenge is tackle together with the residents, to the satisfaction of the resident or individuals in question, the basic service is like maintenance, entertainment event, get-together s have been improved by a scale of 10 on 10. I congratulate the leasing office team on doing such a great job for the last one year Im sorry leave you here, but its a small world ! The leasing office administration team is strong hand supported by the maintenance team who is the almost available on the property 24/7 that includes Jeremy, Chris, this review is not solely for the apartment complex it is more for the individual at the leasing office, getting that tenure and 2018 and entire 2019. a lot of leasing officials have come and gone with the current theme by name Sarah Lawrence Joel Michael headed by Michael is the best deed an apartment complex can have both in terms of personal relationships Im being a happy face every time you walk into the leasing office but more from the perspective of finding out ways to help the residence in ways beyond the reach of leasing officer.not only any kind of a challenge is tackle together with the residents to the satisfaction of the resident or individuals in question, the basic service is like therapy a maintenance entertainment get-together s have been improved by a scale of 10 on 10. I congratulate the leasing office team on doing such a great job for the last one year Im sorry to let you. the leasing office administration team is strong hand supported by the maintenance team who is the player available on the property 24/7 that includes Jeremy, Chris, Lupe, Andre & Anastacio (fantastic Maintenance) special shout out to ll of them !! - all of you guys are making this place an awesome place to stay and all the residents love you, thank you so much Happy Thanksgiving and enjoy the New year hope to see you again.

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Name: A*** K*********
Date: 2019-11-27 21:21:57
Rating: 1
Comment: Very very bad experience of the managemnt and managers of the community. I am ex tenant, during my move out they applied lot of incorrect charges and fee in my moveout statement. I have shared relevant proofs and details, manager assured me over email of sending correct move out statements. However never got correct statement despite multiple followups in person or through email. In the meantime, community manager got change and i again reshared all deatils,bank statements with new manager.New manager too aasured of sending corrected move out statement but didnt receive since last 5 months.At the same time their collection department follow up and pressurize for payment charges which are incorrect.Comments - 27th Nov - As requested I have reforwarded details of email chain which is going on since last 5 months with waterstone management and it has 7 reminders to get the correct statements.

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Name: K********** Y*****
Date: 2019-11-01 00:30:37
Rating: 1
Comment: Very poor customer service. Apartments are super old and most of it is bug infested. Recently there was an instance of unannounced water cut, which was highly disruptive. Brace yourself if renting their apartment.

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Name: j**********
Date: 2019-10-03 23:44:52
Rating: 2
Comment: A large water leak from the 2nd floor apt in the bathroom above the toilet caused a large pipe to fall/explode out of the ceiling and almost hit my sister. Maintenance has absolutely awful response time and the office never lets anyone know when maintenance will show up for certain things so midday surprises should be expected.I will say they have been decent with their responses to reviews and hopefully will continue to increase their customer service in the real world to match their service in their online capacities.

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Name: S****** S****
Date: 2019-08-23 21:50:02
Rating: 4
Comment: I lived in waterstone apartment for 2 years and vacated in June 2019 . Michael helped with all the sign out paper work that is required . He helped me with all the sign out process.

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Name: V******* M*****
Date: 2019-08-23 00:19:18
Rating: 5
Comment: Waterstone at fremont is a great place for families to live. It has pools and play area. Michael Lee, the property Manager helped us to move to our new apartment and helped us with any and all complaints without any delay. i would like to thank Zohra Samadi too for all the help.

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Name: P**** P*****
Date: 2019-08-22 23:26:17
Rating: 4
Comment: I really love the society....its well maintained, they take care of all amenities and also celebrate all small and big fictions which brings all members together.Really loved staying hear and appreciate the hard work done by them.

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Name: D**** A*****
Date: 2019-08-22 22:33:02
Rating: 5
Comment: NICE POOL WE CAN BRING PPL,CLEAN APARTMENTS,BEST LEASING CONSULTANT ZOHRA AND A KIND MANAGER AND MY FRIEND LAWRENCE

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Name: I****** G****
Date: 2019-08-20 00:29:39
Rating: 5
Comment: Zohra and Michaels help was excellent in guiding me on the process for filling out the forms and letting me know what I needed to do to rent the apartment.

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Name: c****** S
Date: 2019-08-09 00:00:35
Rating: 5
Comment: I moved-in last week and the apartment was clean and neat. Zohra helped me to get the best apartment with best rate with help of her Manager Lawrence. They both made sure that apartment was available on time and there is no issue. Zohra was very polite and helpful. I use to rent an apartment here in 2015 and because of their service I am back at this place. Thanks!

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Name: V***** N******
Date: 2019-08-02 20:28:37
Rating: 4
Comment: The apartments are pretty spacious and clean. The maintenance requests are handled timely and they do a good job. I would like to thank and appreciate Mr. Jeremy for the recent maintenance request. He did an amazing job and was pretty quick. Overall a good experience living here and would like to continue living. Tell your problems and they will solve it.

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Name: A***** Z****
Date: 2019-07-26 22:54:43
Rating: 5
Comment: It was a great experience. The leasing office team is wonderful! There was a maintenance problem that caused the delay of my move-in day. However, the team handled this situation professionally and solved it smoothly. Many of them helped me out during the process of touring and changing the plan. Shar was the first one who provided me touring. She is passionate and professional. Lawrence is one of the kindest in this team. He is very supportive and tried his best to help me to solve the delay problem. I also want to give my greatest appreciation to Zohra. She is very friendly and patient even though I kept changing my mind. After I decided what I want, she provided me touring and tried to find out the best deal for me (thanks to the manager who approved this deal, too.) All in all, I really appreciate how this team handled the unexpected situation and will highly recommend this place to you.

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Name: Y* G***
Date: 2019-07-15 06:06:36
Rating: 5
Comment: Real 5 star move-in experience! Zohra provided a wonderful touring, which made me decided to move-in immediately. During moving process, we got little misunderstanding at first. But Zohra and Michael always stand on my side, and provide the best deal. Appreciate! The community is neat, quiet and well maintained. Enjoy the large size of the apartment. Looking forward to living here!

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Name: K**** r**
Date: 2019-07-14 16:37:37
Rating: 5
Comment: I was referred by shaur .she is very kind hearted. From day one she took care of us Very well with the process. Just go there and leave things in her hands she will take care very well . I think they got good kind hearted one .About apartment we just moved in . It is great until know . They have nice pool ‍ abt nine ft .

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Name: S***** B*** P********
Date: 2019-06-13 15:51:32
Rating: 1
Comment: It’s worest management. Please don’t choose this apartment. Management is not responsible for anything and they won’t care at all.

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Name: S** B*
Date: 2019-05-29 03:37:52
Rating: 5
Comment: I love this community! Very secured and kids can play in play area and this team is really good! Special mention about Miss Melissa she is just awesome and patience and very hard working and Mr Lawrence amazing guy he is always with smile helping attitude and walk one mile extra for ppl and Shar she is very good with informative and help ppl and resolve issue and follow up! I recommend this place... Susi Bijush

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Name: S**** A****
Date: 2019-04-17 17:51:40
Rating: 1
Comment: We moved here less than a month ago and we had a terrible experience with them. We rented an apartment which was available for more than a month. While moving in, we saw the whole apartment was as is after the previous tenant left. Nothing was clean, doors and balcony wall was broken, the oven had a huge crack, ceiling and wall had holes. We were shocked to see the apartment condition and could not move in. We asked to give our money back. They asked us more time to fix those and tried to give excuses for why the apartment is not ready. Then they fixed some of them within 2-3 days. There was no choice left for us because we gave prorated rent and deposit to them before moving in. Then we moved in but the community was really bad. The residents in the apartment are very noisy, their children always play in the stairways as they own the whole building and make shout all over the day. They do mess with dirt and foods all over the stairs and their parents never clean it. Its really embarrassing if your guest comes and walk through the dirty floor. The whole place smells like curry because they keep their doors open while cooking and the stairways do not have a ventilation system. We sent email to the management regarding the dirty stairways but they never responded. Now we found a cockroach in the bedroom! This is the first time we saw roaches in an apartment we have rented so far. We again sent an email to them by asking what should be done because we are worried it may grow, but there is no response from them. They will respond to you before taking the apartment but they will never respond to any issues of the resident. We saw bad reviews before moving in but we thought maybe resident can have own issues. We moved in from outside of the Bay area and now we are just stuck with this apartment for one year. It is difficult to breathe here.

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Name: k**** t******* N****
Date: 2019-03-25 20:59:05
Rating: 1
Comment: Waste management they keep on change staff .We lived since 8 years, they don’t refund the deposit money and say it went towards cleaning, in spite of giving handover after cleaning, their mathematics is horrible, they depend on calculators n google for simple calculations, they don’t answer calls, it’s only show off, they spend Residents money towards beautification of leasing office, they make us pay money for their heaters n AC bills, they enjoying luxury ambiance

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Name: K* C***
Date: 2019-02-15 08:08:51
Rating: 5
Comment: Shar from the leasing office was absolutely wonderful. Me and my family were moving from east cost to the bay area. Since we didnt live anywhere nearby, we were not able to see the house for ourselves before renting. Shar was very helpful by giving us a detailed online tour of the property and neighborhood. It was because of Shar that we decided to live here. During the move, our stuff arrived earlier than expected. She and the maintenance team voluntarily moved my packages indoors for me to keep it safe, twice, before we arrive. The whole process was smooth and reassuring, and we are living here happily. I feel like she is always happy to help me with my questions, whether it is about living in the area or maintenance requests. Thank you Shar for being so thoughtful and helpful. We are having a great experience living here!

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Name: m****** p*****
Date: 2019-01-29 17:47:17
Rating: 5
Comment: I am writing this review after my first night as a tenant in this Waterstone apartments. So I had to talk to the leasing agent, Shar, over the phone because I was not in town to physically tour the facility. I must say she was absolutely nice, courteous and very professional. She took her time to show the apartment to me via facetime, and she was absolutely superb with her customer service. I would say I made the decision to rent this place solely because of how she handled me as a client and a prospective tenant. I got to the apartment and everything was exactly how I was told over the phone and I did not hesitate to sign my lease immediately. I know it is too early to comment on the living experience, but from what I have experienced so far, if this property is willing to hire leasing consulting gurus as Shar, I am positive that they certainly know what they are doing. So far I am very happy with my experience and I will definitely be here for much longer going by the experience that I have had. I certainly recommend this property to anybody looking for apartments to lease.

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Name: R***** K******
Date: 2019-01-24 23:11:23
Rating: 1
Comment: May be cheating starts from Michael Lee, Manager! He dont accept for the problems though he seen personally within apartment. Maintenance is not good. Not worth for the rent they charge from tenants. Very old apartments, lot of noise, frequent maintenance issues, etc. Better stay out of nonsense from unprofessional, ethic less manager. Have to be ready to face stress. Think twice before join here. You have to leave with maintenance issues. Some apartments/blocks not good for leaving.

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Name: P***** K****
Date: 2019-01-13 00:25:59
Rating: 4
Comment: Shar is the absolute best!! We have moved in a few months back and since then, we have moved in two of our friends with the help of Shar who always goes above and beyond to make us have a delightful experience!! Anytime we have issues with maintenance or concerns Shar makes sure to help us and I have lived in many apartments but I have never received this level of care. Waterstone needs a person like her because she makes us feel like it is home and that the office does care about our wellness here. I love Waterstone, it is close to all my favorite places in Fremont and close to Bart too!! There is something about waking up here and seeing everyday that everyone is working and trying their best. I always see the maintenance people in the mornings cleaning the property and it is so nice and always clean. Shar you are so great and I want to thank you so much for all your efforts and help!

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Name: P**** k**** P***
Date: 2018-10-29 18:05:37
Rating: 1
Comment: Hello Manager, This is Pavan Bannu and I am talking about the previous review. I dont have an option to reply you back. You told you to stop by at leasing office, and I have been to leasing office for 6 times and no one is help less. who is going to help me regarding this ?

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Name: M***** Y******
Date: 2018-10-26 20:15:05
Rating: 5
Comment: Very good apartments and very near to Fremont Hub. Shar is very professional and she has showen us nice apartment. Thanks Shar.

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Name: g***** c******
Date: 2018-10-26 19:23:50
Rating: 4
Comment: Apartments are very good in terms of amenities like swimming pool badminton court in reasonable price.. Good Place to Live in Fremont.Shar is very good and professional. She has helped lot in my movement to Waters tone Apartment. She followed up and complete things in quick time . I highly recommend to consult Shar if you are looking for Good deal in Waters tone apartment.

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Name: S**** T****
Date: 2018-10-25 14:49:49
Rating: 5
Comment: My fiancé and I came in for a tour and Shar showed us the complex and we really liked it and her vibrant personality made it even better as she was so funny and warm. Unfortunately because we really have a personal preference for washer and dryer inside our apartment, she recommended Sofi Fremont and now we got an apartment with Sofi!!!! We just want to reach out and say thankful for such hospitable and unforgettable customer service shar and if anything happens we will be coming to Waterstone for sure!

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Name: D**** V******
Date: 2018-10-22 18:02:37
Rating: 5
Comment: Ive been here for a few years, and I really like my home. We have a lot of friends here, and the community always has events for us to get together. I dont have many issues, but when I do the office is always been good about taking care of them. Really good location, I recommend.

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Name: N****** S***
Date: 2018-10-22 17:44:57
Rating: 5
Comment: Moving here soon, Shar showed me the community and I loved the pools, and gym, theyre fantastic! Shar is very attentive and answered every question of mine and has made the decision to move to Waterstone much easier!

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Name: P**** B****
Date: 2018-10-22 16:41:26
Rating: 1
Comment: The worst apartments I have seen ever. No staff available, no immediate actions taken when the maintenance is required, totally I would like to rate 0.

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Name: Y******** R**** K*****
Date: 2018-10-07 20:07:59
Rating: 1
Comment: Moved into Waterstone, Fremont on Feb 2018. The apartment was full of cockroaches. We had to move to a different apartment in the same community. Small requests like parking lot chages, because dry tree above my parking lot, car needed a wash every other day, took 4 months with not being resolved. We gave up after trying for four months. I lived in the bay area for 6 years this is the worst leasing office management I have ever dealt with. The one star I have given because I could not give them zero.

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Name: s******** c*******
Date: 2018-10-02 22:24:30
Rating: 5
Comment: Sharzad leasing consultant, made our movement to this apartment very easy. this waterstone community has good environment to stay.

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Name: J******* K V
Date: 2018-08-13 23:24:35
Rating: 1
Comment: Have cleaning policies which they do not communicate during lease extension time and later say that you have exceeded the timeline when you enquire about it..

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Name: N**** K*******
Date: 2018-07-19 11:29:36
Rating: 1
Comment: Worst management ever. They don’t respond to any requests.Honestly don’t recommend this housing since we faced a lot of inconvenience due to the management’s reluctance to help in any way. They made it very difficult for us to stay at Waterstone from the very start.There are definitely better housing options in an around Fremont. I don’t recommend this.

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Name: A**** K**** V*****
Date: 2018-06-03 20:01:46
Rating: 5
Comment: This is clean & ver peacefull environment.Bigger hall, 2-3 long closets, bigger space balcony etc..!Leasing office people are very professional & respect nature persons.I greatly recommend this community!

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Name: N******* t********
Date: 2018-05-25 17:18:08
Rating: 5
Comment: We moved into Waterstone Fremont and Irving helped us out. He is excellent service, thank you so much Sir!

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Name: S****** D*****
Date: 2018-05-20 19:03:41
Rating: 3
Comment: I am just editing my old review and changing the stars from 1 to 3:Good Location and good community. Nice neighborhood. Comfortable living space. I have been living here for last 4 years, paying decent rent. Current management is little bit better than the old management.. Very frequent maintenance issues like water leaks, water shutdowns, sometimes the common laundry systems either do not work or leak water. but I see the response from the property management is ok(could be improved).

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Name: K**** A******
Date: 2018-04-21 08:52:06
Rating: 5
Comment: Thanks to Irving Moreno! Only with his help we could move in to the townhouse of our dream! We are very happy that our kids will live in such a great place! Irving was very helpful. He answered all our questions and helped with documents! Thanks again!

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Name: N**** L*****
Date: 2018-01-17 21:02:31
Rating: 5
Comment: Great apartment. Fantastic location. The management team is really helpful especially Irvine, Geti and Adriana. They helped us before the move in and explaining the lease terms agreements and stuff. Recommend this apartment and location.

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Name: I***** M*****
Date: 2017-12-18 05:18:28
Rating: 5
Comment: In the center of Fremont: great monthly rates, spectacular ammenties and high ranked schools. What more can you ask for in the Bay Area.

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Name: S****** W*****
Date: 2017-07-14 08:52:26
Rating: 1
Comment: Save your money and look somewhere else!To anyone considering this place for living - please save your money and look somewhere else. In just first year of my living - I have found issues that are just not acceptable. The management is worst you would see here.There are often water maintenance, sometimes multiple times a week. The laundry machines are often broken and for past 4 months the security locks of my building are not working. I have seen unknown people roaming around in my building as it is open 24x7. Even after reminding the management office for past 4 months multiple times, they have failed to take action on this. I think they waiting for something to happen before they can take action.

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Name: t**** Y
Date: 2017-07-01 21:36:32
Rating: 1
Comment: Its so hard to stay here with lots of disturbance i stayed in 11th building in Apt #39 where it has Lot of bugs and to smelly with lots of cockroaches and the washer/driver is in the other building downstairs not at all comfortable i would not Recommend this place very very bad Experience

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Name: M****** A*****
Date: 2016-05-21 01:06:12
Rating: 4
Comment: A little overpriced for the quality of the property (amenities, age of units, etc). Had a lot of issues with maintenance around the property. We had our water and electricity shut off multiple times for servicing and seemed like a lot of routine maintenance on the elevator and fire suppression system. Also had some issues with trees falling over in the parking lot. However, overall, it wasnt a bad living experience. Close to shopping, freeways and BART which made it a convenient location. I never had any problems with management. Alexandra and Crystalle were always very helpful in addressing my concerns. And with all the maintenance we had on our building I could only imagine the improvements in overall property quality in the very near future. I would still recommend Waterstone if youre looking for a place in Fremont.

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Name: D**** H*****
Date: 2016-04-09 22:18:04
Rating: 1
Comment: Thank god we havent move here yet . I applied for one of their rentals units and we had done everything they asked from us . So on 4/07/16 we turned in all the paper work and Lynsey Told my wife that it will take a couple of days .We had been calling since 4/07 afternoon due to we gave everything they asked for (we thought) on 4/5/16 but apperently we for got a form and turned in on 4/7 and we were told that Lynsey will have an answer for as by Friday afternoon . We been calling since yesterday night and Amit apperently the assistent manager told my wife that Lynsey will have an answer for as today 4/9 because she was off Thursday and Friday and is 315pm on a Saturday and we havent heard anything from Lynsey . We had called and left them like 4 massages and havent heard anything at all .So the last massaged we left was if we didnt hear anything today before they closed will be there tomorrow to pick up the holding deposit and hopefully the money orders for the credit check .

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Name: R**** S*****
Date: 2016-03-14 18:44:56
Rating: 3
Comment: Overall nice & safe facility. A bit old apartments so dont expect up-to-date appliances etc.The Staff response (most essential part) is mixed. Ive been living here for 6 years and have seen varied attitude. Sometimes they will ignore you as if dont care, sometimes it will be fine.

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Name: K****** G**********
Date: 2016-01-01 22:35:53
Rating: 1
Comment: Weve been in this apartment for 1.5 years and the water problem here is going from bad to worse. There is always some kind of a problem with water, sometimes they turn off the water supply, and at least once a month the hot water supply is turned off for days together and the problem isnt even acknowledged or addressed and mind you this keeps happening to buildings 2 and 3, not sure if other buildings are experiencing the same problem or not, which makes it worse as the management doesnt care much as it is just a few buildings that are affected. Worst part is were not even informed about the hot water supply being turned off. Today is Christmas Weekend and were sitting at home waiting for hot water as usual it was turned off without any notice. Imagine taking a cold shower in winter when its freezing outside. The management is least bothered when we called them all they had to say was we cant get ahold of anyone from maintenance. Thats not the kind of reply we are looking for.Very upset with the customer service, we deserve better service considering the hefty rent we pay!.The issue that is concerning here is the frequency at which the problem is happening, if its a known issue should it not have been fixed by now? especially when we had mentioned repeatedly that winter was close. Some of the days over the past few months where there have been issues with the water supply:01/01/201612/26/201510/16/201510/17/2015And in 09/2015 for nearly 1 week

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Name: R**** C**********
Date: 2015-10-20 23:08:37
Rating: 4
Comment: Love the BIG hall, good community with 90% Asians. Quiet place and very close to Fremont Hub.

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Name: S*** S*****
Date: 2015-08-13 15:57:43
Rating: 2
Comment: This is my review of my four year residency. I experienced three changes in management but it has noticeably declined since Kim Laney Blohm left. Rent was affordable back then but the rent here has increased 30% since 2014 with no explanation!These apartments were built in 1976 when asbestos and lead based paints were used. The heating and cooling systems are old and it will be cold in the hallways in winter. I had to weather strip my doorway to close the many gaps to improve sustainability. The elevator is old, slow and needs replacing (with mobility impairment, I had been disrupted with many service interruptions). The walls and doors are thin as I frequently heard my neighbors kids run through the halls and the many long conversations held outside their front doors. Multiple garage leaks and leaks in my lobby resulted in water stained carpets. (It also explained the water randomly shutting off.) Two years ago I came home from burying my father to a flooded apartment caused by the kitchen sink backflow from my upstairs neighbor. Needless to say, my neighbors food was unappetizing. I had to be put into a hotel.Social events and monthly newsletters were discontinued since renovation resulting in a lack of community and effective communication (see barren sad-scape photo).Resident portal hadnt been updated in four years. I still was unable to pay rent electronically or by auto deposit while living in the gateway of Silicon Valley.On compliance, management returned my final security deposit more than two weeks past the 21 days required by law which makes me question their conformity. And the laundry! Laundry hanging from balconies (see photo) is prevalent and unsightly. Seriously, do you really want to look at your neighbors sari, towels and rugs? It likens the apartments appearance to that of a tenement or row house. This after a boastful major cosmetic upgrade? I should note that management failed repeatedly to address its own violation of community policies as well as other issues which would lengthen my review., e.g., see photo This Building Smells Like Pee. A lack of responsiveness and enforcement results in blatant disregard and apathy.In sum, Waterstone Apartments, a PUR property and a subsidiary of The Marcus and Millichap Companies, needs necessary improvement.Note: Photos on Yelp.

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Name: y*** v****
Date: 2014-07-29 07:11:02
Rating: 1
Comment: The worst complex I have ever been at, try to stay away if possible.It has been over 2 months and I still didnt get my deposit back.

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Name: s****** k****
Date: 2014-06-26 02:59:16
Rating: 1
Comment: I am gonna make this straight and to the point: DO NOT MOVE HERE!!! Management is worst. They talk to you really good when you come here for home. Once you moved they never care for you. They come with all new rules according to their wish. Current management is really worst and they dont care for the residents problem. Unfortunately my lease is till DEC. I will for sure move out of here after lease.I dont recommend this apartment especially for the rent they are charging.

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Name: a***** r****
Date: 2013-03-03 22:26:11
Rating: 3
Comment: Condos are superbly placed facing the road, easy for shopping around especially if ur a bachelor and dont have a car..

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Name: K L
Date: 2013-01-15 04:15:29
Rating: 2
Comment: DO NOT make the same mistake as me: In looking for apartments in Fremont, I figured that a couple of negative reviews are the norm for each place. After all, how can a business please everyone? Well in my 7 months at the Waterstone at Fremont, they cant seem to please anyone.Currently I have had ants and silverfish ever since I moved in. They keep telling me that during the warm season, the ants move to find food. Now that its the cold season, they are telling me that the ants are coming back. After 3 visits from the exterminator and twice weekly Raid sprays from me, the insects are still here. It would be so bad if the ants werent in my cupboards where my dishes and cups are! All food is either stored in airtight containers or in the fridge. I did that thinking that they wont come into my place, yet the ants are still here. Managements explanation is that the ants are attracted to even a single crumb of food. Somehow I think Ill be having insects in my cupboard until my lease runs out.After the rains, I found a two-foot long crack next to my bedroom window. Looking closer, I can see the crack runs from the ceiling down to the floor. I can clearly see the Spackle and paint that they used to cover this crack. I am not a civil engineer, but I can see that crack existed before I moved in.Today is January 14th 2013, and the Elevator permit expired December 15th 2012. I have personally asked the UPS delivery man, the Comcast cable guy, and the USPS woman why they take the stairs. Their answer? Theyre scared that the elevator might kill them. about 50% of the time, when you step into the carriage, it drops a an inch or so before the doors close. When the annual resident survey came out, I noted that many people felt unsafe using the elevator, yet I have not seen a change in it while using it. I walk up 3 flights of stairs daily rather than use the elevator.The ceilings are pretty thin in my building. I have been trying to walk as soft as I can ever since my downstairs neighbor talked to me about keeping his son up from walking too hard. After two more conversations, I have explained to him that I am walking as soft as I can. Yet he can hear me most of the time. I can sometimes hear people walking normally in the hallways outside my apartment door. I do not have any reason for this other than that I believe the ceilings and floors do not have adequate insulation.Aside from those things, here are the pros:-Awesome neighborhood location(close to shops)-Friendly management-Laundry/Garbage chute are very close-Safe neighborhood-Built-in microwave with stove in apartmentFor me, it is a no-brainer that i will NOT be renewing my lease. also, in looking at the past reviews, I will not be expecting my security deposit. In fact, I am so upset at this property and its management that am seriously considering paying the $1,520 penalty to terminate my lease early. Please, Please, PLEASE heed these negative warnings and look somewhere else!

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Name: N**** S****
Date: 2012-10-19 19:45:25
Rating: 2
Comment: I am living here for about 3 years. This place is at very convenient location. Close to BART, Foodmax, Target, Indian Grocery store and many other shops. The 2Bed apt (980sqft) very spacious and has good lighting. Bigger hall, walk-in closet, storage space and other things you need. The flooring in Kitchen and bathroom is wooden which is helpful during winter. Our unit is fully upgraded: new carpet, microwave, kitchen appliances, new bath tub, etc. Laundry is across our door. Rent is also lower comparatively and so we are happy. There are parking problems. There is a kids playground. The staff are no where close nice and friendly. Current manager is very rude and dont listens to residents concerns or solves any problems. All they need is way to get more money out and stick to their rule book. I appreciate being legal but there is very thin line in being legally correct and being rude. I am stuck here for one more year. Previous staff and property management were really good, and with that impression I renewed my lease, and now I regret.