Delivery
Yes
Wendys in Highland Park
Categories
Location on the map
Highland Park, Wayne County, Michigan, US
Service options
Drive-through
Yes
Takeaway
Yes
Dine-in
Yes
Highlights
Fast service
Yes
Popular for
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Offerings
Coffee
Yes
Kids' menu
Yes
Late-night food
Yes
Quick bite
Yes
Dining options
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Counter service
Yes
Dessert
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Crowd
Family friendly
Yes
Groups
Yes
Payments
Debit cards
Yes
Credit cards
Yes
Phone: +1 313-865-8440
Site: https://locations.wendys.com/uni...
Site: https://locations.wendys.com/uni...
Opening hours
- Monday:6:30AM–11PM
- Tuesday:6:30AM–11PM
- Wednesday:6:30AM–11PM
- Thursday:6:30AM–11PM
- Friday:6:30AM–12AM
- Saturday:6:30AM–12AM
- Sunday:6:30AM–11PM
Wendys in other cities:
Comments (199)
It seemed like the young ladies had serious attitudes. All except the mgr. Our food orders were missing, and I got a Jr. Instead of a single. 🙄
They must have a long line or in the restaurant lolly gagging so if you order on door dash or Uber eats they will have the driver waiting forever
Sign said dining room was open and it was not. Called to complain and they were very rude. All I said was if the dining room was not open they should take the sign down.
Wendys has always been a staple in fast food. Theyre known for their fresh beef and never frozen burger patties. Ill remain a customer because Ive rarely had a bad experience here. I absolutely love the Daves double combo with extra Mayo.The meals are ALWAYS good! Like ALWAYS. If youre not opposed to cheaper foods, try the four for four meals. You just cant go wrong.Customer service matches the quality of food. Wendys is a must go! Im satisfied in the freshness and Ill ALWAYS be a fan.Wendys get a ten in my rating.
Food was cold & forgot to place another food item I ordered also
I received extraordinary service from the employees after an order disappointment and miscommunication. I guess some dont know customer service will avoid anger. But the two managers were courteous kind and friendly and made up for the unruly one. Great outcome. Great comeback. Almost lost a customer.
The nuggets were good but my friend wanted chili and they were out of it!!
Went to grab some food for the family and was very exited that I was the only person on line, placed my order and got to the window and saw all the food being cooked fresh in the fryer but I guess it was for someone else on the way. I order 6, 4 for 4’s and keep in mind I don’t live far from the location at all. Everything has to be warmed in the microwave but the drinks, that so sad. I’m in disbelief but I guess the Wendy’s standard has continued to decline. Another upset customer.
Their rude as all out doors. I waited so long for my food that i asked for fresh and they gave me cold food. I gave them the food back and said this isn’t what i asked for they say pull up. I do so and they had me waiting for at least 20 mins I wouldn’t recommend this place if a person was starving. The staff has horrible customer service skills and their not accommodating at all. If I could give zero stars I would. 0/10 wouldn’t recommend.
Horrible service and rude employees 😒 and was out of everything even ice
I ordered a Spicy Chicken Sandwich With Fries And Chicken Nuggets through doordash. I received 3 triple cheese bacon burgers. Like why would they give me that. Smh.
The worst ever..... I was patiently waiting in the drive thru since 9:30 pm. At this time 2 cars was in front of me. Finally got to the speaker.... 10:04 pm. waiting waiting waiting. Hello Hello no one responded. There were at least 4 cars behind me. I drove to the window and was told by the mgr., they were closed. Now its 10:15 pm. I asked, it would be nice to let the customers in line know and the fact that at least 4 cars were behind me.
I just came for and interview Thursday and did not get one
Already expected the long line, but what I was not expected was for the girl to not only mess up my order then being told that I had to go around to fix my order. Never again
They were consistently getting orders wrong, before they messed up mine. Plus, I ordered a Large chili, but the container was half filled!
Whew the ghetto chile. The speaker barely works. They didnt have eggs. You always have to check your bag, they will give you the wrong order. Fast food nope. Probably better off hitting the coney island. At least you can pre order and go get your food. Much faster than this Wendys.
I hadnt been here in years, the place really has modernized! Its got an absolutely WONDERFUL atmosphere for conversation, and has a great selection of delicious food. My students and I shared some Taiwan chicken, edamame, and tofu. I will be back here again, soon.
Good chili was good just the right seasoning but just a little more meat put in it would have made mine dream of very good chili tasted so so good
Wendys never seem to have coffee they never can put the cream and sugar in the one on Conner is just horrible
They were out of alot but what we did get was ok
Best fries ever but food not so good and expensive.
Fast food restaurants are no longer fast they must call it something else. Something more applicable than the label fast since the food is anything but... the fact that I am picking up an online order is pretty ironic as it is supposed to solve for the problem of what would otherwise be a long waiting line in a drive through. It is an inconvenient waste of time for all involved when a food delivery drivers order for pickup Is neither ready upon arrival to be picked Up North even started Nora can you go in side the restaurant to pick up the order or have it ran out by someone in the kitchen instead they make you sit in a drive to line that seems endless and leaves you idling in a car for 45 minutes.Making the customers wait longer making the delivery drivers wait longer nobody winds and the restaurant gets more and more backed up with each delivery driver who pulls into the drive-through and whose order isnt ready now mixed amongst the customers in the drive-through line ordering on the spot everybody waits and its contrary to anybody involved making any decent sort of money from the work they are doing.This is a long post but its ridiculous when you call the restaurant whose delivery instruction state in the of to delivery app to go inside for pick up quarter should be ready at the counter when you get there and the person who answers the phone at the restaurant tells you know get in a drive-through line and wait for the next 30 to 50 minutes for an order that should be ready when the delivery driver gets their.If I owned one of these restaurants I would be pistol but I am unable to make the amount of money I potentially could in A-day because my employees and management have no system in place to get food out fast and efficient its like throwing money down the toilet
Poor customer service I went here for lunch at 11am asked for chili around 11:11 am to be exact and the customer service rep stated it would be an hour until the chili was ready even though lunch starts at 10:30 the team member was notConcerned that their chili was not ready and alsoStated because i toldHer another Wendy’s said it would take 20 more minutes so i came to their store thinking it would be ready at this location alas it was poor attitude that a customer myself was dissatisfied with the service and poor time management of this team.
The service was slow and I was given the wrong order.
The food was fine. I have a problem that the drive thru window is broken and its been like that for over 2 weeks. They ask you to pull up to the door to get you food. We are supposed to be safe and sanitized but I can see how thats happening there.
Waited in line for 20mins asked to customize my order number #9.they just made a bacon cheeseburger but paid $9.19 for a meal which is a ripe off.not to mentioned a Huge piece of lettuce and the most Disgusting iced cold fries Ive ever received. the lines are so long its not worth 20 plus mins to wait in the line just to get a replacement order. then to make matters worst Ive tired calling this store at least 20 times which is beyond Ludacris they might as well be cut off disconnected at this point.the doesnt ring it picks up and hangs up call unavailable.How do you conduct business like this? This one of few restaurants in the highland park city limits and by far the worst in this city.as a business owner conducting business in this manner will not last at all. especially if all the people come together complain and report this store needs a lot of help and training a whole new staff of people is needed.
First the drive through line was a half hour long then they didnt have anything I went there for chilli, chicken raps or chicken nuggets so I just ordered 3 Daves double meals the bill was $26. When I get to the window they said i only paid for one meal and two hamburgers I didnt want to deal with it so I just took what they gave me and Im glad I didnt get more fries because the one order I did get was inedible cold an soggy and the burgers where just as bad I will never go to this place again
The new strawberry frosty is basic at best
My experience at this location today was OUTSTANDING. I came a few minutes after they opened. I ordered a medium #4, of course since they just opened I needed to wait on fries. The manager, Tia, came to the drive through window. Told me they were upgrading my fries to a large because of my wait. Not only did they upgrade my fries, they offered me a free frosty for waiting on a hot day. The staff is extremely nice, assuring their customers are satisfied and having a desire to return to that location. I highly recommend!!!!
With all the new renovations, I was hoping the place would have innovated their staff and services. When I was there I had to clean off my table. The other tables were not clean either besides the one the manager was sitting at giving an in store interview. This place forgot a drink. The employee was nice about it. I worked in a restaurant before and I always kept our store clean. You as an employee represent that store. If its not clean, that says a lot about the people working there.
The food was cold the burger and fries were very dry and seemed like they have been setting I was home and didnt feel like going back dog had a good meal.
My Nephew came up to wendys in Highland Park on 7/20/21 at 5:50 pm thru the drive thru no receipt was given..The cashier said they had no more receipts..26.17 was spent..Where is the Mgr..This is not good, Do I need to go to Corporate on your workers ..correct thi situation...
This is my second time coming to this particular location and second time you guys did not put the Bacon on my burger. With I should have check. Thinking yall know what your doing I dont think a pay increase is a option
They have their bad days. But the best fast food restaurant in the area due to time of service, good customer service, and staff friendliness. Ive never had to pull up and wait until my food was done. They always give me my sauce with my nuggets lbvs.Update: they have gone from the best to being just like the rest. Wait times are horrible now. They have completely fell off.
Slow slow slow slow slow not worth it! Plus rude.
The drive thru line wait time was the least of my worries. My bill was $16.94 paid with a $20 didnt get any change (ok fine). Get home ALL 4 of my orders was cold!! I wondered how when the line has been wrapped around since I pulled in, however I did notice several cars just leaving cause they was tired of waiting. I get my orders go straight home. Bite burger Patty and cheese cold screw it nuke it for a few seconds, bit into a fry COLD not a bit of warmness to them, biggest stale. I had to go back wait in line again get my order replaced before leaving I felt the warmth through the bag ate a fry ok great nice hot and fresh. Get home unwrap my burger top bunk hard as a brick. I give up, just wanted something to hold us over until dinner but ended being a waste of GAS, time , and money. Steve Taylor train your management and staff better you make more than enough to make sure your stores push out hot fresh food fast.
Yes, yes, yes. My favorite fast food burger establishment is having a promotion that Ive been longing for for years. Wendys now is offering a Daves single, 10 piece nuggets (regular or spicy), or a Spicy Chicken sandwich at 2 for $5.I love this offer because Im not crazy about fries unless they are straight out of the grease. This combo allows me to eat both beef and chicken in a quick and good format.Thanks Wendys for all that you do!
App charged my card twice and order never received. Had to pay again and get ripped off.
Intercom was broken so it took over 20-minutes to order. Once ordered however, the food came quickly and was very hot.
It was a great experience eating my meal there I enjoyed every minute I was there, the restaurant was clean the employees were quick and they were respectful and quite professional. I did not expect that experience being that it was in the same area as Burger King and Kentucky Fried Chicken where my experience there was painful and unrewarding the restaurants were unclean the employees were unprofessional slow and quite ghetto. The quality of the restaurant and standards were of how a fast food business should be m, I would recommend to others to go there and avoid BK and KFC all together.
Went through drive thru...waited extra long...server repeated my order but typed it in wrong. I corrected her. She corrected it and my food was still made wrong. I also wasnt given a receipt to make a more specific complaint. Im sure that was intentional.
This location actually very crowded at times because of the fresh food. My fries and nuggets are always fresh and the staff is polite
Ordered online was given the option to do store pick up. When arrived the doors were locked and was told to wait in the drive thru line. Over a 45 min wait because they’re only taking one person’s order at a time.
Suprisingly fast during this pandemic and crammed drive thru lines. I pulled up with 6 cars in front of me at 12:12 and ordered and recieved my food by 12:20 and it was fresh. I was so ready to give up on the fast food experience until this order was lifted but wendys gave me hope.
Took over 10 minutes to get a 4 for $4 with only 2 cars ahead of me. The dude was trying to extract my order like it was an impacted wisdom tooth. I had modifications to make...Im not a straight off the menu type of person.After he got it right and it was accurate on the screen and all, they still had to remake my sandwich. On top of that they gave me a chocolate frosty...I ordered VANILLA!!! SMH
Nothing too good or bad to share. My wait wasnt long so that was a plus.
This is the 2nd time that Ive tried to eat from this particular chain of restaurants and wasnt satisfied with my food at all, not only was I not satisfied but, they didnt listen to the specifics of my order they made it how they wanted to make it, totally unsatisfied, they wont get a 3rd time to disappoint me and my taste buds plus my food was cold, its a wrap
They were a little slow.
Food can hot & fresh which was quite a difference from most Wendys. I live within a block of 1 & absolutely despise going to it because the lines & service suck! This 1 however was a welcomed change.
Its wendys always a hit or miss
You always look at fast-food as something quick and one the go, nothing special! Wait until you eat a burger here. It was so good.......This tells me that the ones in Genesee County need to step it up x100
My experience today was horrible. Front customer service young lady was very rude her and another coworker were talking about things that should of been talked about in private. I really think everyone should take a customer service class to learn how to speak to the customers, it seems a lot of workers bring their private life to work and take it out on the customers.
Cashier was very rude and hollered at me over the intercom when she could not hear me gave me a fake 20 in my change and did not want to exchange it until I asked for the manager also burger patty was tough and dry so I will not be returning to that Wendys on woodward and west grand in highland park
Food and drinks were good but the staff was very aggressive with each other and customers, serving people out of order, they nearly didnt give us drinks we paid for and still gave my brother the wrong drink and me the wrong size drink, but I dare not complain about it there. However, since we will never be back I dont really care anymore.
No coffee, no regular coke the person at the drive thru was Not professional at all, food cold ( egg looked old & burnt) I Will Not Be Back
Note to the corporate offices, we understand that some products might be harder to get these days due to the pandemic. However, I have noticed that a couple of locations along woodward ave near the City of Detroit, that the food quality has decreased to an unsatisfactory level. I ordered the spicy chicken sandwich from the locations in ferndale & in highland park along woodward avenue and they were both gristly. It was tough, flavorless, and was not satisfying at all. I understand that you are a multimillion dollar company, however just dont think that you can sell subpar food in urban areas and just think that people are not paying attention. You are better, than that please step your game backup.
Service is slow and they always mess up my order. They never have baked potato or some of the salads either.
Wow the young lady in the window was super polite and professional give her a raise asap! Hell I gave her a tip shes an asset you can tell her parents actually raised her
Service was terrible I waited at the speaker for 30 mins after 15 mins of waiting I asked her “what’s the hold up and she screamed at me and said “I’m in shift change hold up!!” And I still had to wait another 15 mins after that and all for them to be out of taco salad and almost all the sauces smh.
Food wasnt fresh (it was Luke warm) even though I was in line quite a while. The young lady at the window was pleasant though.
Very disappointing experience...getting lunch for work family, ordered two 4x4s plus nuggets and two drinks were supposed to come with it. In the process of me asking for ketchup and salt (which are never in bag) the drinks were forgotten and I did not get a receipt. I called when I returned to work and asked what remedy could be achieved and was hung up on. This is the second time an item was forgotten at this store. As I live in HP, I would like to support businesses there but this is not cost or time effective for me. I would have given a 0 but unable.
Ordered the Apple Pecan Chicken salad. There were no pecans anywhere, way too much blue cheese, no chicken and everything was warm like it has been sitting out. Didnt have time to go back so I just threw it away, it was gross. Doubt I will go back to this location, it wasnt even busy at the time so idk how they made this big of a mistake.
It was ok, the few times Ive gone here. Due to location I dont frequent this place often but when I have its never been a long wait, never had a problem with the order and it was only in drive through so really no real contact with employee from inside. Ive never been inside.
A little bit slow fries were COLD
Be prepared to wait more than 10 minutes even when they are not busy slow doesnt explain the service here. Ive seen snails move faster than the employees do here. It seems that there more interested in arguing with each other then servicing the customers that come in
I spent almost 35 minutes in the drive-thru line, it’s impossible to hear what the employee is saying because there is so much feedback on the speaker, and every time I come here there are people walking around the drive through line asking for money
It took us more than five minutes to explain what we wanted (we were in the drive-thru, and ordered a kids meal and their featured sandwich), and then they still didnt get our order right. The food was decent, but you asked me three times what kind of sauce I wanted, then there was no sauce in the bag. Cmon now.
This has got to be the worse Wendys restaurant in the State. My food order for an apple pecan chicken salad was missing the pecans and dressing. I was promised a salad for 1/2 off on my next visit. I went back to this Wendys a few days later to receive what I was promised only to find that they were out of apples! I went inside of the dinning area rather than the drive thru...there were flies crawling on the menu board above and on the counter. Im glad I went inside to see for myself the condition of restaurant. I definitely will not be back. They can keep the 1/2 off salad! No thanks. They should also do something about the individuals hanging out at drive thru speaker begging customers for money.
Swear I wish I could give this place 0 stars. Poor management, its filthy, messed up our orders, gave me a room temperature ass Burger, fries were TOO salty and burnt.! Tenders were burnt.! No one used gloves.! And the kitchen looked even worse.! And to make matters worse they had more time to talk to their friends (who werent employees, than focuse on making the right food 👎👎👎
I asked for fries with no salt , When they came out and gave me my order I tried one and there was salt on them. I then asked the cashier to have them made over, one of the employees said, if she wants it, she come back here and do it herself 😮 ! I was done ✅,
Food was hot, fresh, and the lady was nice at the drive through.
I just ordered the new mozzarella salad and I got it with no croutons and the wrong sauce. Then as I was eating the butchered salad i found a long hair in my salad. If you think about it though hair itself is not unsanitary. That idea is a construct we have come up with. Still its not a texture I want to feel when eating my food...
Super slow and will mess up your order. Also, forget about getting a frosty here. They do correct the order if you check the bag and tell them it is messed up.
My six year old daughter is more competent than the people they hire. Terrible service, horrible time management. Last but not least.....i ordered a salad, do you think dressing or utensils would help ? Apparently not. No attention to detail at all
Unhappy with the service, I was given expired salad toppings and found hair in my food!
Well I guess the district manager heard about my reviews and they cleaned up the place the lobby and bathrooms were alot cleaner the floors not greasy anymore and the food is still fresh and hot and you do have fast service 👍👍
The service was fast and friendly
The place was nearly empty (two other tables occupied) yet it took almost 20 minutes to get my order a single sandwich and baked potato. A woman who came before me simply got a refund and left rather than continue to wait. Every single table was dirty. When I asked at the 15 minute mark how much longer my food would be I was told they only had one sandwich maker.The kicker is that there was an employee on break in the dining area and four other employees running around the dining area and in and out of the back area horsing around with each other loudly. When I mentioned jt to the manager on duty she simply claimed they were not employees of that store.That may actually be true as some folks waiting in line knew the girl at the cash and the manager and were laughing that the cashier wearing the name tag Keirra is not Keirra while Keirra laighed right along with them. Which kinda sucks because Keirra was rude, impolite and loudly trash talking customers that were not at the counter sonif one of them did want to complain it would not fall on her shoulders but on Keirras.This location on this day was a complete disaster.
Ghetto but food is good!
Took 43 minutes to get 2 medium frosties!!!This would be 1 star or none - except the ONE person working that night was very pleasant & professional despite clearly being understaffed or poorly-managed!!!
Service was unusually terrible...we are use to getting very fast and friendly service. This time after waiting 10 minutes in the drive thru no one took our order. I went in and there was no line, no food cooking and no one to take an order so I took my business elsewhere. The management must have changed bcuz the it has never been this bad before. Highly dissatisfied at best.
When you come here be sure you check your order and count your change. This location perpetually ruins orders. I can say this after coming here for more than 10 years and basically every order has been wrong. Either they leave out part of the order or they absolutely dont make the order as you requested. The reason that you come to Wendys is because you can get it supposedly the way you want it. Not here
Giving people old food. Got a number 3, my nuggets and fries were cold and hard. I try calling back 6 times but the line was busy everytime. I hate wasting money.
The hamber was great! The strawberrylemonade was excellent. I visited thedrive thru which took sometime being10:00PM the inner store was closed whichwas a inconvenience. The customer serviceat the window was not the best.
My daughter goes here she likes their chicken nugget combo. She substitutes the fries for a small chili which is pretty good and changes the pop to a strawberry lemonade with no ice its 😋. The customer is good.
Terrible customer service I will never visit again over charged me and gave me the wrong order Im filling a complaint with corporate office
Place is closed at 4:30 pm on a Sunday. No drive thru. No closed sign or such a thing
This used to be the best Wendys in SE Mich. I would pass other Wendys, just to go here. My last couple of trips were disappointing.I used to work for Dave. I was a manager. It is the only fast food that I eat. Was great here now, ...
The hostess was very friendly, the order was almost perfect, except the fries werent hot, they forgot to give us catsup on the first request and they forgot our Frosty.
Good food, always have been a fan of Wendys. My biggest and almost only gripe is with the speed of service which could use a little touching up, otherwise no issues.
Well, they renovated the place a few months ago, and there is a television screen inside. There is a tall, long table with high chairs perpendicular to the wall with that t.v. set on it.There is a long leather chair with several tables, as well as several pairs of leather seats with long tables, fit for four people.I sat on a medium high chair at a table of similar height to eat my two Junior Cheeseburgers and double chocolate chip cookie, and drink my small Coke.Disappointingly, the soda dispenser machine was out of not only Cherry Coke, but Cherry Soda, actually a Wendys specialty.I would still go to that location for anything else---I mean, theyre solid with their food. I wasnt able to purchase a baked potato to accompany my sandwiches due to financial constraints, and thats really unfortunate. I wish every burger place would begin selling baked potatoes, like Wendys. Theyre a comparatively healthy alternative to French fries.Im serious about that!
The experience is sometimes okay. They have their good days and bad days , but majority are good. The manager Loraine is awesome ! I do recommend this location , just make sure u check ur bag before leaving . Lol
Looked like they craped the bottom of the barrel to get the fries that why I gave them a three.
Usually not too bad. A little slow maybe. But recently I waited 20 minutes and eventually just left the line. They need to work on being FAST food.
No going in still, so sick of corona! Drive through took a while but what can they really do
They dont listen. Asked for extra pickles and didnt get any. Put ketchup on sandwich that wasnt asked for. Gave us one napkin for two people. Having an attitude when asked for more napkins.
Omg I order the salad that has the chicken, apple and pecans. What I got was a salad that had a very small amount of chicken, NO PECANS it did have apples and BLUE PLASTIC!! If you do eat here check food throughly!!
The service was professional. Ordered a single with fries and a drink. Atmosphere was quiet. Service was fast and courteous. Food was hot and tasty.
Bad customer service food was ok
The food is good. But sometimes during the day service is slow. A lot less talking by workers and more serving the customers.
They do have fresh food but the scanner never works when using coupons.
I hate they switched the 4 for 4
Drive thru was really the definition of fast food, even with my grandbaby ordering more than we had money for the young man was very pleasant with no attitude.
My family member order food at this establishment when I go every time to pick up the order its always long lines no matter what time of day it is I guess its a great place for people to eat and I love the customer service theyre very helpful and if they mess up a order they always make it right they do not put me through hassle to correct my order
Sitting in drive thru for 20 minutes and still haven’t received food. I now remember why I haven’t been here in years. We tried and we are done here!!!!
Absolutely slow Ive been in the drive thru line for 20 minutes before I was able to place an order
The drive thru was real busy, I wish they would open the doors for carryout, the food is great, though.
They upgraded the inside its nice and cozy to sit inside and have a meal. They need to work on the staff went in three times same week. And the kept forgetting to give me my whole order.
The day before Xmas Ave they wanted to f..king go closing at f..king 8:00. That s.it is f..king sad.... Poor Customer Service, didnt even heard my order, their robot thing is broken asf. Go f..k yourself. BK is better.
Its ok if you dont mind people touching your food with bare hands, while taking money. Universal precautions is none existant and cross contamination is part of the job.
Another place Ive been to since i was younger, everytime i go never had a problem staff always polite great job guys yall rock.
I only put 1⭐ and that was too generous!! Besides the long wait and the coke that taste like Rootbeer and 3packs of ketchup!! I will NOT RETURN TO THE WENDYS ON WOODWARD AND 75😤😤😤
Staff was friendly and happy to serve!Fresh food!
I was happy with my servicehot friesgood nuggets
The sweet young lady at the drive up window is responsible for the⭐⭐...otherwise, smh. She was very apologetic. No frosty, no cookies, no straws, no berry salad. I accepted the apple pecan salad, but it had NO apple in it.
This place is full of young folk and its ran like a dump. Food either cold or old . Watery pop. No fork for salad They rush you out line they dont ask if you need ketchup and dont get napkins... I tried different occasions I will never go again. Smh
Drive through very busy but the crew did excellent job
Longer than expected wait in drive through. Sandwiches were fresh but one was missing toppings and the fries could have been better.
This used to be my favorite Wendys. Service and quality went way down. Talked to the owner. He shared that he is facing growth problems, but he pledges to get better.
They closed at 6 P.M. on a Sunday ... Thats terrible. Had to go to Popeyes
Fast and friendly service but food was burnt
This location is slow as hell. Ive been to this location at least 6 times, and the service is marginal at best, so I wont be returning.
It was fairly clean inside. The soda machine in the lobby was not filled. Orders for the lobby took way longer than they should have....
Frys were cold, the burger were made incorrectly and prices too high we paid $16.09 for one meals
The fries was very spicy. And the food was cold. And the frosty made us go to the bathroom..
I had a good experience
Very kind staff with great customer service, food is delicious as usual and prices are fair. Will come back again
The early afternoon shift is always the best. The late night shift is full of new people but theyre learning. Food is up to Wendys standards.
Yes I have a meeting at Wendys lately food is still pretty good I would recommend it I would go but not as often.
Felt like I was rushed in the drive thru didnt get all my order at first when i pulled up. Had to ask for a cup holder when i ordered three drinks.
Hot and delicious food 😋
The food is normally hot and fresh, but the service leaves something to be desired. This location is slow and they will forget the sauce for your nuggets.
Always quick! Food always made correct. All the ladies are friendly an fun to chat with even if there is a wait 😊
Detroit Wendys here is good but backed service
No Orange juice no bottled water no sausage gravy and biscuits.i dont do fountain drinks, or tap water.
Highland Park at night. Drive-through only. Took 35 minutes for just two lemonades and one salad. So not right. With four people working the order.
My single was good with just mustard the meat and cheese the fries always cold I did askfor hot fries with salt on them instead I got cold Fries
The bacon burger was brown on both sides but pink in the middle got to far away to go back not going there again
Tbh triple cheeseburger ive ever had.I think i accidently ingested a xan and i still recall that juicy boi
Slow service.. Most of the time.. Came in one day, the server bringing my food was high off her a$$ lol, moving slow as molasses.. it was hilarious but still smh
Food was slow coming up but was good with decent costumer service
Very nice staff and they dont have you waiting on your food all day.
They were nice but my food could of been fresher
You have to try this beverages
Really clean. The counter staff is attentive and polite. Food is hot and fresh and madr to order. I lile this Wendys alot. Good job.
Regular ol Wendys food but the service is SLOW SLOW SLOW! 25 minute wait for 4 drive thru customers - probably some kind of record.
It was great I always have a good time there....
Waited in line for 20 mins just to get a cold dry bacon burger. Service is horrible and they have a hundred people working in there and still slow
Don’t do it. Broken speaker. Slow & Rude service. Trust me… you don’t want this smoke.
I love it at this location when the manager daizha there everything is clean and the service excellent the best store hands down
Every time i Come here my food is . . . below average, drive thru attendant has a little smart mouth & rude af to. Smh.
Sometimes is good sometimes its not
Inconsistent food. Sometimes hot, sometimes cold. Sometimes fresh, sometimes old. I am about over fast food although Wendys was once my default place in a hurry.
Love the fact that they offer healther choices as far as theyre 4-4 you get nuggets instead of a pie some people are diabetics and cant eat the pie
Thanks for opening up the dine in. Food was hot and good
The food was hot and fresh...And the manager and the crew had great customer service. I will go back again.
Always issue at this place like systems going down, cash only, they dont do Google pay, etc...
I hate that I had to give them a star.. this v Wendys is always slow and then employees are rude.. I rather go to the one in Ferndale then this one in highland Park
They were close Im not sure if it was due to covid, but I dont know how their service was today, its usually very slow
No stars horrible service smart mouth cashiers that have no professional attitude and managers that allow it if you want wendys pick another one.😞
Thanks to covid-19 drive thru was too long. Needs to work on the high demand and meet customers needs
Unfortunately, when I went to this location the employees were arguing with each other and the manager had to threaten to send people home before I got my food. SMH.
I feel disrespected.. been living in America on Davison 5 min away from this Wendys and never had a problem now i did 2 days
The food was great. Staff was pleasant, professional and courteous. Good prices.
Unkept. A man came out if the bathroom so disgusted he left while we were there. Great customer service just need to keep it cleaned.
Food was good but was crowded...food was hot and fresh
The food is decent but they are always out of dipping sauce and the only thing thats in the soda dispenser is powerade
Hi when I was at Wendys the was very courteous and professional and fast i took to go but the place was clean and tidy i would back angin
Quick staff, girl was friendly, 1 small error in my group but was quickly fixed. Food was pretty good
Fries were horrible as ususal and not fresh. I dont understand why when the wait was over 20 minutes.
Cant go wrong with their spicy chicken sandwich with cheese and a frosty. The fries are nasty but the chicken nuggets are cool.
Spicy chicken sandwiches are the best....disappointed that they didnt have any chili available.
PATHETIC!!! WELL ALL THE FOOD WAS COLD, THE ONLY THING THAT SHOULD OF BEEN COLD WAS THE FROSTY. AND ANOTHER THING WHY KNOW BACK POTATOES. I ACTUALLY SATBIN LINE LIKE 30 MINUTES. YALL NEED SOME HELP
Theyre too slow they need to pick up the pace been that way for years other than that I love it great location beautiful Highland Park
Food was cold but still delicious
I waited in line for 35 minutes to even order. Then the staff was rude and the food was terrible. Condiments running all over the place. The burger was inedible.
Burgers had a non-Wendys Char taste to them. If it wasnt toxic, I dont think it was that bad.
Waited 35 min in drive thru horrible service
They were busy but got it right and my food was hot. Fast service.
Horrible service. Every time I come here we wait in line for at least an hour .
Worse customer service in michigan never go to this resturant unless u want poor food and service
Wendys Food is very good! I love the fries! Not too salty.
Quick service but cold fries
They never get my order right.. And the staff aways have bad attitudes..
Just wanted double chocolate cookies. Bought all five left. Chocolate Frosty. Quick service today
Worst Wendys ever. Wait in line 30,000 hours just to receive cold food
Staff got my order wrong several times and blamed me. Manager defended employees taking my Money then calling Highland Park police.
Bad service bad attitude not taking care of customers and serve cold nuggets fries and burgers and got a order wrong. Yall suck and need new employees
They slow and sometimes the line is out in the street, often gets order wrong
Total reviews rating 3.5
199 Reviews for Wendys 2023:
Review №1
2022-03-25I went to this location on March 15 in the early evening and I had wonderful customer service. Everyone who helped me with my drive-through experience was so friendly and thorough. Then I got home and started to eat and my food was perfect. Usually fast food looks like a sad version of the photos on the menu but as you can see here these were picturesque. Do whatever you can to keep these employees, this was my best Wendy’s experience of my life.
Review №2
2022-07-13Never going here again. Thank Goodness I always check my food before eating it. Opened my sandwich and there was what a employee said was just a salad bug on my lettuce. I dont eat bugs!!! Got my money back and left. Need more adults working there to oversee that things are being prepared with care. This is the one on Woodward and Davison service drive.
Review №3
2022-05-24CHECK. YOUR. FOOD!!! I had a big order, I know, but still, I was missing a burger from my biggie bag, we ordered cokes and got cherry coke! Since we are around the corner we order from time to time so we decided to take advantage of the promo on the cups, ALL THE QRS WERE ALREADY SCANED!! Next time I wont drive off until I check my complete order and people better not yell at me! Unbelivable.
Review №4
2022-07-10Service was slow. Food was a three. The one Cashier was kind, courteous and acknowledging everyone as the came inside to order. From the long drive through wait…
Review №5
2021-10-10Update; ordered from DD again, came from the same location. Ordered 2 sandwiches. One was completely missing and the other one was literally just bacon wrapped in paper. At least last time, they gave me bread. Ordered breakfast today from DoorDash and this is the location it came from. Ordered a baconator breakfast combo with potatoes and iced coffee, and a sausage, egg & cheese croissant combo with an oatmeal bar and coffee. Food came pretty quickly which I was excited about, but much to my chagrin; of course something was wrong with it. My baconator arrived as literally slices of bacon on bread. I kid you not. No egg, sausage or cheese. I have enclosed a picture in this review. I immediately contacted DoorDash, who contacted the store so they could re-order for me. They did, and the order was immediately cancelled because the the store is having “technical difficulties”, (whatever that means). Since I didn’t get a replacement order, I picked the bacon off of my depressing sandwich and ate it—it was surprisingly decent; so I guess there’s that.My potatoes were halfway empty. I didn’t get my iced coffee. Looking at the receipt; (picture also included), every single item that comes on both sandwiches was marked as “no”, as if I had omitted it. DoorDash doesn’t even give the option to do that, and the way it’s listed on the receipt, I should’ve only gotten literal bread. It makes no sense. I should also say the other combo I ordered was completely fine, even though everything listed there shows as omitted on the receipt.I have never been inside of this store, but I have been in the drive-thru and only out of sheer hunger & desperation; and it has been horrifically slow everytime.I’m still hungry ☹️
Review №6
2021-11-03Went wendy at 8:25pm on april 29th all the workers had they mask on they chin WHERE IS THE MANAGEMENT they need food and covid safety training ASAP .i will be report this to health department .😠UPDATE TO MANAGEMENT PLEASE FEMALES PUT ON YOUR HAIR NETS NOBODY WANT HAIR IN THERE FOODNOVEMBER 3RD AT 7:35PMTRAIN THAT SHIFT ON COVID AND FOOD SAFETYMASK BELONG ON YOUR FACE NOT under on neck all staff except 1 worker had 2 mask on his face correct
Review №7
2022-05-08THE BREAKFAST IS THE BOMB!!! Fast food and its served, good and hot, I left my debit card here for a couple of days and it was still there, untouched, no one strange chargeS...Good food and honest people
Review №8
2022-07-07I had a DoorDash order to pick up in the lobby was closed but the lobby had at least five customers inside so another door dasher calls and they say they can let them in so I called back and the manager said the lobby was closed but I see customers walking out with food and they lock in the door back saying they close the lobby at 6 o’clock or so the manager who has a very hard name to pronounce I’m assuming it starts with a V says you have to go through this long drive-through line when they have people just standing around and inside
Review №9
2022-03-12This Wendy’s will cheat you out your money. The charge on my card should have been $9. And some change. They charged me $21.92. The lady at the drive thur window said they were out of receipt paper. I was a fool something in the back of my mind told me something wasn’t right but I said it’s ok. Don’t go there they will cheat you out your money.
Review №10
2022-02-02Ms. F. Leonard made my day with her uplifting unicorn spirit. The food was hot and delicious. Thank you for such an amazing experience Wendys