West Coast Self-Storage Costa Mesa

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Name: K**** T******
Date: 2023-12-29 02:41:59
Rating: 5
Comment: What can I say…this storage place is the absolute best!! 5 stars ⭐️. The reason behind my decision is because of the great low and competitive price on units, it has extended hours; which means that it’s accommodating to people who work late like myself. I also enjoyed the feature of being able to get my unit all online. I must say, that Jennifer and Michaels are both really great knowledgeable on their products and which unit and promotions would be best for my situation. That’s customer service is hard to find nowadays. Thanks for helping me in my transition to getting rid of things.

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Name: C**** P*****
Date: 2023-12-27 15:25:58
Rating: 5
Comment: Clean and neat place. Easy access and Mike in the front office is very nice and professional.

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Name: N*** V******
Date: 2023-09-15 13:58:36
Rating: 5
Comment: After downsizing in Costa Mesa and had way too many things. I stored everything at West Coast. I actually moved to smaller units a handful of times as I purged through things I didn’t want to keep. I was at West Coast for almost 2 years and never had any issues. Always felt safe and secured. But once Jake started managing, he was awesome to work with. Very friendly and accommodating. I highly suggest checking this place out if you’re needing storage.Thank you Jake for making my experience be great while I was storing with you!

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Name: r****** d*****
Date: 2023-09-02 03:40:41
Rating: 5
Comment: Moving and finding everything in one spot is hard enough. Since I made that 1st call to west coast, Jake was there, super helpful and went above and beyond expectations! Answered all my questions even made think of more… but answered each one with time and patience! If u ever need to move, a storage unit, or a uhaul? jakes the one to call! Super helpful would go again without hesitation! Thanks for all ur help! I appreciate you, jake!

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Name: R**** B****
Date: 2023-08-13 17:27:39
Rating: 5
Comment: Excellent customer service! The manager and every staff member I have encountered here go above and beyond to be helpful!

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Name: L*
Date: 2023-07-28 18:27:13
Rating: 5
Comment: Excellent move in experience thanks to professionalism from Cami! The place is clean air conditioned and easy to access. I felt safe in comparison to other places in the area.

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Name: J C
Date: 2023-07-18 02:43:29
Rating: 2
Comment: Paid more than DOUBLE for the truck I reserved through Uhaul when I went to pick it up. Absolutely zero available parking regardless of pickup or drop off. Its got maybe 10 spaces they share with a smog shop next door. Will never use this place again. Spent entirely too much money and too much of a headache.

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Name: M**** P*****
Date: 2023-04-27 22:57:17
Rating: 5
Comment: I was on a tight timeline and required a new storage unit ASAP. There are plenty of self-storage options in Costa Mesa, CA. However, I was looking for quality security, cleanliness, space, and accessibility as a patron. West Coast Self-Storage was the perfect match for what I needed. The working manager, Jake, is friendly and knowledgeable and will take the time to answer all your questions regarding the companys availability of storage units, policies, and various monthly contracts. He even walked me through different storage unit options and was accommodating on my exact move-in. I highly recommend Jake and West Coast Self-Storage if you need short-term self-storage.

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Name: L**** W********
Date: 2023-03-09 00:14:57
Rating: 5
Comment: Ive driven by this place for years and never saw it until I needed it, and when I did manager Jake, with true professional aplomb, got me all set up in the perfect spot for my needs. Very nice facility, well-maintained, the best Ive seen in this area, truly. This will do nicely for now.

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Name: V******* S*****
Date: 2023-01-08 16:24:06
Rating: 5
Comment: A great place people you so nice, welcoming and really helpful

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Name: G*** J*****
Date: 2022-11-19 20:15:28
Rating: 5
Comment: Came in with my wife to see storage facility and was helped by Jake. Jake went out of his way to show us multiple units and found one that fits our needs. He even set us up with a uhaul to help us get our stuff into storage more efficiently. Will only be using West Coast Storage moving forward. The property is safe and immaculate. Thanks again.

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Name: B******* H*****
Date: 2022-08-10 18:59:31
Rating: 5
Comment: You can’t go wrong with West Coast self storage. Secure place with air conditioning and wonderful deals . Also, great customer service with Jesse S out front putting a smile on the faces of his customers with detailed professional help.Thanks West Coast‼️

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Name: M***** I**********
Date: 2022-08-08 05:50:50
Rating: 5
Comment: Jesse S was the most helpful, considerate, and kind employee at west coast self storage. He went above and beyond to make sure I got the unit that I wanted. He explained everything from insurance to how to use my new lock. He gave me a complete tour of the entire facility and made sure that I was prepared for my move. I highly recommend this storage company. Thank you Jesse, you are the best!MaKenna

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Name: S***** F****
Date: 2021-07-04 21:42:17
Rating: 5
Comment: Excellent consistent customer service. Its great to know all my valuables are safe at West Coast Storage every day!!

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Name: R***** E* R**
Date: 2021-04-17 00:38:39
Rating: 5
Comment: My things have been safely and secured with West Coast for the last 4 years. The units are air controlled and my paintings are so safe and no dust on anything! I’ve never felt safer using West Coast than others in the past. The manager, Jackie is amazing. She’s so helpful and I look forward to paying my monthly bill so we can chat. Customer service is everything and it backs the quality of this business.

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Name: R**** N*
Date: 2021-04-02 19:11:14
Rating: 5
Comment: Excelent spaces with amazing staff team. If you r looking for a trustable company to store your stuffs, this is the right place

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Name: C**** B*****
Date: 2021-03-26 02:34:52
Rating: 5
Comment: Location is awesome and close to me. Even with all the surroundings they keep the facility clean and secure. Jackie the Manager is awesome and very helpful. Been renting units here since they opened and theyre always consistent.

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Name: S***** T***
Date: 2021-03-17 22:30:39
Rating: 5
Comment: Sincerely the BEST customer service.Ive been a sales rep for over 20 years utilizing storage for my product and marketing materials in 4 states.West Coast Storage is not like the giant companies.Personalized service beyond compare!I worked with Jackie to initially set up my unit. And every month for the last couple years. Shes very helpful and knowledgeable.The walk through process was simple.When I needed to upgrade to a larger unit, she made it hassle free.The bills come regularly, on time and in a one page detailed manner which makes it super convenient for my expense reports.When I moved, she had every supply I needed. From tape, to wrap, to boxes.I absolutely will miss this level of service. I do not have it in my new unit in another state.TOP recommendation

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Name: G**** S*******
Date: 2021-03-16 20:06:40
Rating: 5
Comment: Our company has been renting units here for several years now and we couldn’t be happier with their service and spaces. The staff is beyond helpful and they’re friendly. Jackie actually helps us operate our business more efficiently. Keep up the great work!

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Name: E** P*******
Date: 2021-03-16 19:41:19
Rating: 5
Comment: Great service, great location, great prices! Couldn’t vouch this company any more. Jackie is the absolute best, her and the other staff here will make sure you are taken care of. She has been an angel the last few years for me and helped me with a cross state move, and urgent need for a unit, and even a unit size switch. Great customer service. Prices can’t be beat for the value. Security and cameras are great, always felt safe and taken care of. Also great location - right off the end of the freeway on Harbor. 10/10!

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Name: G****** K****
Date: 2020-11-29 19:59:37
Rating: 4
Comment: This place is a dream come true. ITS FANTASTIC. Ive never been so happy. So filled with love and wonder. I will not leave here, ever. And eternal life is one of the many things this place can offer us. So I will be here for the rest of eternity. And Id rather be no where else.

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Name: R**** G****
Date: 2020-01-06 19:32:44
Rating: 5
Comment: BEST EXPERIENCE HERE!Access to units until 10pm, most places only allow access until 6pm.Doubles as a U-Haul rental, so I was able to rent a storage unit and truck all in one place! I recommend calling ahead of time to reserve your truck, no deposit needed at time of reservation.Jackie, the office manager, was incredibly nice, knowledgeable, and helpful. Completely professional compared to other places I called. Instead of making me search the web for available discounts, I simply asked her if there were any special deals and she found them for me.As for the storage facility, super clean, looks brand new condition. Interior storage spaces are less expensive than the drive up units. That may sound like a hassle, but they have 3 heavy duty carts by the elevator available for use, much easier to use than an upright dolly.You are required to buy a special lock for your unit, but it was only $20, and it is recessed into the lock unit, unlike a padlock that could be cut off easily.If you rent a U-Haul from here, make sure to thoroughly discuss drop off policy. I didnt ask enough questions, and I was under the impression I could return the truck after hours, and simply drop the keys in the drop box, but you need to follow directions on the key drop off box.If you are dropping the truck after hours, you need to go to the U-Haul website and complete a checkout process. Make sure you do this AT THE STORAGE FACILITY, because one of the steps is allowing access to your cell phone for your location, so they know you are at the correct place. You also need to take pictures of the vehicle. So make sure you bring your paperwork etc, to complete these steps. There is an additional $20 fee for after hours truck return, but for me it was totally worth it, because it fit into my schedule.Definitely would recommend this place to anyone I know!

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Name: R*
Date: 2019-06-25 04:48:23
Rating: 5
Comment: Good size units, indoor & outdoor, gated with lots of cameras, & the office staff are very nice to work with

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Name: S**** P******
Date: 2019-06-15 00:43:20
Rating: 3
Comment: Charge to much for what they offer hardly any parking spots and air conditioning is not cold enough and humidity level is not set property clothes turning yellow I do not recommend this storage location

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Name: P*** H*******
Date: 2018-08-16 23:54:39
Rating: 5
Comment: I am a Retired Costa Mesa resident and travel frequently,for work and business and mental maintenance recharging adventures, this storage facility is clean,secure and the Management Staff Mrs. J.and her staff are approachable, professional and ethical when a customer needs extra storage, may it be short or long term moving.By the way quality pays for quality+ clean, secured and air conditioned units, also they have U-haul moving vans and pick up trucks for renting.Did i mention moving supplies too ?so that you wont use the S in stress (smiles), anyways the service i have received and price are really exceptional, since being a tenet for couple years and considering you live in the Orange County Bubble, hey give them a call or send an e-mail and then you decide ?By the way all of there staff are Happy Workers and you can see Mrs. J. genuine smiles,as well as the other West Coast Storage Staff.

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Name: S**** H
Date: 2018-07-13 01:41:19
Rating: 4
Comment: Low price to bring you in then they increase the price 3 months in.. started $80 per month and after three months raised to $110

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Name: H***** L*
Date: 2018-07-08 00:00:48
Rating: 4
Comment: UPDATE: Jackie, the manager, acknowledged my unsatisfied review and was very kind and responsive. I sincerely appreciate her patience, which made doing business with the company automatically better, even with the prior miscommunications.Customer service is good, but their policy is terrible. I reserved a unit starting a specific date in June, but I did it back in May to get ahead of it. When I got there in June, they wanted to charge me for May just because that’s when I called to make a reservation. I never even got keys to the unit until the day I started the reservation (in June), let alone had anything in storage. Their website doesn’t even state this policy, nor did the manager Jackie say anything to me about this in our phone call in May. She also made it seem like I could only move in my stuff on a specific day... yet she was still willing to charge me before that time. Doesn’t make sense.ALSO, you have to end your reservation 10 days before the start of the month (because that’s when you pay) - not the date you anticipate to take your stuff out. Simply because they don’t issue partial refunds. What is so hard with doing that? I didn’t know basic math coupled with electronic payments was that difficult.And one more thing, you have to CALL or EMAIL in order to pay for the next month. And they won’t slip you any reminders. They’ll be happy to keep piling up the late fees and keep your credit card info in the system (but not do auto-pay). Didn’t know we lived in the stone ages.

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Name: d*** v************
Date: 2017-12-29 03:36:10
Rating: 4
Comment: Jackie is top notch manager. Clean. Easy in & out. Expensive rates.

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Name: D**** N*****
Date: 2017-04-29 15:34:41
Rating: 4
Comment: Rented a truck here and the staff was very helpful and friendly.

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Name: G****** B****
Date: 2017-03-08 01:07:41
Rating: 1
Comment: I really miss Jackie. I was there around 3 pm or so today 3/7/2017. The person there working in the office Today was so rude. I walked in the office. She was on the phone. She asked, are you here to make payment?Me: oh no. Im sorry. My cell phone died and I forgot my good car charger and I need to make an important phone call. Can I charge my cell for a few minutes?(She looked disgusted and said)Lady: ok, just this ones. You cant next time ok.For a paying customer, I was shocked)Me: thats ok I Wil just go home. As I walked away, not even close to the exit,(I heard her say to the person she was talking to on the phone; she wants to plug her phoneWhich I assumed that wasnt a Customer.Ive been renting from this West Coast Storage and I have never been treated so unprofessionaly and with disrespect.

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Name: e**** e********
Date: 2016-10-22 08:33:20
Rating: 5
Comment: Jackie is the absolute best and always communicates with me!

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Name: K***** E******
Date: 2013-10-31 15:54:32
Rating: 5
Comment: This is an excellent storage unit facility! The staff is very friendly and will go out of their way to accomate your needs. Each month I have a few boxes delivered to my unit and the staff is kind enough to put them in my unit for me so I dont have to haul them to my unit myself. They really go above and beyond with the service they provide.

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Name: B** M*********
Date: 2012-09-12 13:47:11
Rating: 5
Comment: Awesome facility, very well managed. Jackie provided fantastic customer service and exceeded all expectations. I stumbled onto West Coast Storage on my way to a competitors facility and am very happy I made a u turn that day. Keep up the good work!

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Name: A***** H*****
Date: 2012-07-24 05:21:05
Rating: 5
Comment: Brand new facility, clean safe and secure. Easy access with ground floor units.