Western States Self Storage
Address: 23190 Hemlock Ave, Moreno Valley, CA 92557, United States
Phone: +1 951-485-1814
Services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Payments: Debit cards, NFC mobile payments, Credit cards,
Phone: +1 951-485-1814
Services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Payments: Debit cards, NFC mobile payments, Credit cards,
Category: Self-storage facility, Automobile storage facility, Boat storage facility, Moving supply store, RV storage facility, Storage facility
Rating: 4.7
Site: https://totalstoragesolutions.com/storage-locations/california/moreno-valley-storage-units/23190-hemlock-avenue/
Worktime:
Rating: 4.7
Site: https://totalstoragesolutions.com/storage-locations/california/moreno-valley-storage-units/23190-hemlock-avenue/
Worktime:
| Day | Time |
|---|---|
| Monday | 9 AM–6 PM |
| Tuesday | 9 AM–6 PM |
| Wednesday | 9 AM–6 PM |
| Thursday | 9 AM–6 PM |
| Friday | 9 AM–6 PM |
| Saturday | 9 AM–5 PM |
| Sunday | 9 AM–5 PM |
Name: D***** S****
Date: 2024-07-02 21:18:32
Rating: 5
Comment: I would like to say that every time I come to my storage here at Western. I am always greeted. Very well, by GAIL and Gina, they do an awesome job, great customer service and I will definitely recommend them to my friends and family.
Name: R******* D*****
Date: 2024-07-02 18:31:45
Rating: 5
Comment: I have not any problems here would not go anywhere else.Gail is amazing
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Name: M*** Z***
Date: 2024-07-01 22:45:43
Rating: 5
Comment: This piece is great and Gail is very helpful
Name: Y****** D*******
Date: 2024-07-01 21:37:45
Rating: 5
Comment: Gail is awesome
Name: T** & J**
Date: 2024-06-30 01:09:38
Rating: 5
Comment: Your facility in Moreno Valley is superb. Especially the customer service of Gail your manager. I swapped units today and she even drove the truck for me. That is service.
Name: G******** P*****
Date: 2024-06-29 21:28:40
Rating: 5
Comment: Gail is so welcoming and nice! She helped us out really fast and explained everything clearly. It’s also awesome that Storage Wars is filmed here. Really glad to have chose this place for a storage unit. She even has air conditioned units! Fun experience.
Name: R*** B*****
Date: 2024-06-28 00:10:46
Rating: 5
Comment: I really like the manager, she is always so professional and friendly, the place is so clean
Name: M**** Z***
Date: 2024-06-20 14:49:53
Rating: 5
Comment: 5 star ratings for sure. The manager is amazing and knows her stuff, . Gail thank you for being great at what you do.I would highly recommend this place.
Name: v** v*****
Date: 2024-06-19 00:08:31
Rating: 5
Comment: They was real cool and really try to help you stay on your budget
Name: G*** G*****
Date: 2024-06-10 01:32:14
Rating: 5
Comment: GAIL WAS SO nicer person en she is so helpful .
Name: R** M***** V**** (******
Date: 2024-05-28 00:06:43
Rating: 5
Comment: My experience with Gail at Western Storage was a pleasant one. All of my questions were answer and Gail was easy to work with. I recommend western storage for your storage needs.
Name: L**** A
Date: 2024-05-26 00:07:49
Rating: 5
Comment: Very helpful and professional storage with great customer services.
Name: A****
Date: 2024-05-22 22:23:13
Rating: 5
Comment: I’ve been using Western States Storage for the past 5 years and my experience has been nothing but great with them. Always friendly and willing to help 😊
Name: J****** F*****
Date: 2024-05-20 22:02:51
Rating: 5
Comment: Manager was very nice and Professional. The facility is very clean and well maintained. I give this place 5 stars and a big thumbs up!
Name: M** G****** C
Date: 2024-05-17 21:18:46
Rating: 5
Comment: I honestly have nothing to complain about! Its clean, good customer service, systems that work. Its a 5 for me.
Name: D***** L*****
Date: 2024-05-14 01:43:49
Rating: 5
Comment: Very pleased with my experience at Western States Self Storage. I rented an air conditioned storage unit short term as well as a spot to park my vehicle for a few months. A group I belong to currently rents an air conditioned unit and recently upgraded to a larger unit.The gate hours are perfect, the property and units are very clean, security is good and the people are very helpful and friendly.Highly recommend!
Name: S******* T******
Date: 2024-04-13 00:50:58
Rating: 5
Comment: The representative was polite, informative and helpful. The storage grounds were clean and welcoming. The price was affordable and the office had all the extra supplies I needed.
Name: K**** C******
Date: 2024-04-05 00:10:19
Rating: 5
Comment: Gail was so nice. Very professional with a sense of humor.
Name: M**** R********
Date: 2024-03-29 03:45:36
Rating: 5
Comment: I moved out to Moreno Valley about 2 yrs ago, I needed a storage unit, I shopped around and found Western States storage, I just increased my storage to a bigger unit,, they are awesome, when I’m alil late there’s no fuss, and with Gail running the show I feel comfortable with leaving my tools and personal property on site, and with the best resonable prices in town, I made the right choice.
Name: L**** S J****
Date: 2024-03-28 00:24:39
Rating: 5
Comment: Great customer service. Gail was wonderful, very kind to my needs and I felt secure my belonging would be secure. Clean facility and safe. Gail thank you for making me feel safe. We need more people like Gail.
Name: K**** J******
Date: 2024-03-22 22:52:39
Rating: 5
Comment: Great moving-in experience. Gail was prepared, professional, and very friendly. Borrowing their on-site moving truck was a game changer.
Name: J* P******
Date: 2024-03-09 22:47:29
Rating: 5
Comment: Western States Self Storage is one of best facilities of its type around. Convenient location, clean units, professional and helpful management and staff, and reasonable prices. Very pleased we chose to rent a storage unit there. Highly recommend.
Name: J**** T*** G*******
Date: 2024-03-09 18:07:11
Rating: 5
Comment: My experience was amazing with Gail and Kimmy they were really helpfully and just such great and amazing people to talk to and work with and really appreciate their amazing customer service.
Name: M* F*
Date: 2024-03-03 17:52:52
Rating: 5
Comment: Service and prices are great hereMs Gail is awesome super woman with great hospitality and courteous
Name: A**** R***
Date: 2024-02-29 05:52:51
Rating: 5
Comment: Gale was a BIG help, I love this place have rented from them before and I’m back again!
Name: L**** O*****
Date: 2024-02-27 01:39:23
Rating: 5
Comment: Gloria is so helpful and personable. She really tries to help people. She is a true asset
Name: T*** W******
Date: 2024-02-22 01:12:57
Rating: 5
Comment: Very professional service. Would recommend to everyone
Name: S****** C**
Date: 2024-02-18 00:38:47
Rating: 5
Comment: GAIL made the experience of getting a storage unit very comfortable and I can’t thank her enough. Her positive energy is what brings people back to this storage not just the prices❗️. Thanks for all your help Gail deserves a 10 stars rating if I could.
Name: D***** D*****
Date: 2024-02-16 18:40:35
Rating: 5
Comment: Linda was awesome
Name: B****** D**
Date: 2024-02-15 02:27:18
Rating: 5
Comment: Awesome customer service, reasonable prices, and deals. Been with them for years.Friendly and efficient.Thanks ladys.Brandon
Name: M** B
Date: 2024-02-14 17:27:45
Rating: 5
Comment: This has been my go to storage for years I don’t have to worry about my belongings love this place always is awsome thanks Gail for such great customer service!!
Name: A***** H****
Date: 2024-02-08 05:32:55
Rating: 5
Comment: Gail was a great Customer service rep. She was Very patient and helpful. The storage space is very clean and roomie. Thank you !!
Name: t** O****
Date: 2024-02-07 21:35:18
Rating: 5
Comment: Gail is always nice to me every time I go there. Im always greeted with a smile
Name: C**** D****
Date: 2024-02-05 17:17:36
Rating: 5
Comment: Western states self storage is a great facility very clean . Gail is very, very, very courteous professional. She gives out that family vibe. We love it here. It meets all our storage needs is very organized. We’re thankful that we have such a facility. I would recommend a storage facility to anyone and everyone. Thank you!
Name: K****** C******
Date: 2024-02-04 20:12:08
Rating: 5
Comment: I have rented storage here for over a year now, Gail provides…excellent customer service; and the prices are great! 💕
Name: R**** M******
Date: 2024-02-04 19:18:12
Rating: 5
Comment: My experience was great, I met the manager/owner named Gail. She was amazing. Helped me with everything I needed last minute. Will greatly recommend 👌
Name: T** S*****
Date: 2024-02-03 17:28:49
Rating: 5
Comment: This storage facility is great always clean and well managed Gail is the best manager friendly and super helpful with personal service ! Great job !
Name: L**** P***
Date: 2024-01-31 04:11:25
Rating: 5
Comment: Very friendly and great customer service went above and beyond Id really recommend them 🙌
Name: T***** t** T**** R***
Date: 2024-01-29 00:45:48
Rating: 5
Comment: Friendly, helpful managers; clean unit
Name: M**** C*******
Date: 2024-01-24 00:23:28
Rating: 5
Comment: Great experience friendly staff would recommend to anyone looking for a great storage in Moreno valley
Name: C******* M*****
Date: 2023-12-15 01:40:23
Rating: 5
Comment: Very satisfying. Customer service was great.
Name: B***** C***
Date: 2023-12-12 01:25:30
Rating: 5
Comment: Manager was friendly and prompt. I didn’t have to wait very long to rent a storage unit. She was very thorough in showing me what my options were.
Name: T***** P******
Date: 2023-12-04 03:16:50
Rating: 5
Comment: Gail was just as wonderful as noted in the reviews! Very accommodating and provided great customer service! So glad I found Western States! 🙏🥳
Name: J** A******
Date: 2023-11-29 01:37:56
Rating: 5
Comment: Very friendly service. The prices are great and definitely a solid place to keep away any stuff.
Name: S*** B******
Date: 2023-11-26 19:13:45
Rating: 5
Comment: Gail was a wonderful helping person I recommend this place
Name: M***** F******
Date: 2023-11-15 01:21:42
Rating: 5
Comment: Super customer service, if there was an 6th star i would have given it.
Name: S***** H*****
Date: 2023-10-31 07:37:16
Rating: 5
Comment: Gail at Western State Storage is phenomenal, so friendly and helpful. The site is well maintained, with the cleanest bathroom for unit holders I have ever seen. The rates are fair and they have a truck you can reserve to move you in. I highly recommend this storage unit facility.Addendum- Recently Linda helped me out when Gail was off. Linda was great to work with too!
Name: A**** d********
Date: 2023-10-31 02:05:11
Rating: 5
Comment: Gail was extremely helpful, informative, and kind. She made our decision quick and easy. 10/10 recommend!! Somebody give her a raise!
Name: Z*** T*****
Date: 2023-10-29 01:15:29
Rating: 5
Comment: First off Gail was amazzinnnggg! Right from the beginning super helpful and personable . Greattt customer service and the facility is sooo clean and well kept ! I would highly recommend this to any and everyone. They are not money hungry like most places and really care about their customers.
Name: L******** P****
Date: 2023-10-29 01:10:16
Rating: 5
Comment: Gail was so helpful and my reservation went smooth because of her!
Name: D**** M*****
Date: 2023-10-27 15:50:47
Rating: 5
Comment: Facility is clean and the staff are very friendly.
Name: J**** H********
Date: 2023-10-27 04:16:28
Rating: 5
Comment: Best place to do business and management very professional. No complaints . Highly recommendedMOVAL HOME SERVICES
Name: C******** L******
Date: 2023-10-26 19:04:37
Rating: 5
Comment: Enjoyed the process. Easy. staff is amazing
Name: D**** B****
Date: 2023-10-24 16:31:57
Rating: 5
Comment: Linda was awesome, I came right as it opened and Linda helped me right away and got everything I needed with a 10x20!
Name: K**** �***** V*********
Date: 2023-10-10 17:55:41
Rating: 5
Comment: Went in to rent a unit and Linda greeted me at the door and was so welcoming and so helpful throughout the whole process. She is so kind and so knowledgeable and explained everything very thoroughly. I highly recommend this storage facility.
Name: L**** G***
Date: 2023-09-30 04:48:15
Rating: 5
Comment: Excellent storage facility. Very clean. Professional and friendly. Great rates!!
Name: K******* S***
Date: 2023-09-29 18:32:44
Rating: 5
Comment: Wonderful price and great service.
Name: M***** G*******
Date: 2023-09-28 21:34:04
Rating: 3
Comment: It was just a reference point.
Name: A** G******
Date: 2023-09-28 01:34:57
Rating: 5
Comment: Very kind and friendly
Name: E*** T******
Date: 2023-09-27 01:09:59
Rating: 5
Comment: The associates, here, are great. Nice, friendly, . Love the service here. Thank you.
Name: C**** S******
Date: 2023-09-25 00:51:33
Rating: 5
Comment: They were very helpful in every way possible thank you
Name: E******** R*****
Date: 2023-09-24 01:35:55
Rating: 5
Comment: Great customer service.
Name: c* c********************
Date: 2023-09-23 00:51:54
Rating: 5
Comment: Friendly staff, good prices, and the free use of a moving truck is a big plus.
Name: J*** O
Date: 2023-09-17 02:12:06
Rating: 4
Comment: Best prices I seen and friendly service I just signed up so let’s see how my experience goes, I’m sure it will be great 😊
Name: b******* j***
Date: 2023-09-11 00:49:00
Rating: 5
Comment: Very welcoming and informative. Made it easy with this being my first time
Name: A******* D****
Date: 2023-09-09 01:04:58
Rating: 5
Comment: They are very very nice and help with what ever u need.the lady’s in the office was so nice she showed me the storage and had everything ready for me when I got there thanks
Name: C****** H***
Date: 2023-09-05 00:08:44
Rating: 5
Comment: I am a long time customer and have always found the staff super friendly, dependable, helpful, and accommodating. Gail is terrific! It is always a pleasure to meet with her. Also, the facilities are well maintained, clean and welcoming. Safety is never an issue.
Name: D***** S****
Date: 2023-09-03 02:47:38
Rating: 5
Comment: Gayle was great, great customer service She showed me my storage That I would be using And the storage facility is just immaculately clean.
Name: C****** F*****
Date: 2023-08-28 00:56:27
Rating: 5
Comment: They had great customer service and in person communication and the prices are amazing
Name: B******* B*****
Date: 2023-08-22 01:35:05
Rating: 5
Comment: Get customer’s service a pleasure to work with
Name: K**** F****
Date: 2023-08-18 00:51:40
Rating: 5
Comment: Very helpful staff. I called the day before to reserve a space and when I went the next morning the staff had my unit ready to go. It was quick! Extremely friendly personal.
Name: V******* G*******
Date: 2023-07-23 00:48:05
Rating: 5
Comment: Very informative and great customer service!! Our unit is nice a spacious.Thank You Western States.
Name: P**** G****
Date: 2023-07-22 00:42:53
Rating: 5
Comment: The lady was very friendly and very helpful
Name: B******* C****
Date: 2023-07-02 02:01:25
Rating: 5
Comment: Gail was very knowledgeable nice and professional 👏. I will tell my friends and family about the great experience
Name: P***** G*****
Date: 2023-06-29 01:37:06
Rating: 5
Comment: Very very friendly my wife and I were. Greeted by Gail I have to say we felt like we new her very clean and organized great place we highly recommend Western states self storage.
Name: J**** J****
Date: 2023-06-17 02:35:45
Rating: 5
Comment: GALE IS GREAT ENERGY AND HAS A POSITIVE AURA ABOUT HER. VERY HELPFUL AND VERY CLEAN STORAGE 10/10 WOULDNT RECOMMEND ANYWHERE ELSE
Name: V****** M*******
Date: 2023-05-26 01:00:04
Rating: 5
Comment: Pleasant to be around in a joy to do business with I’m glad that I chose them to get a storage with
Name: G*********
Date: 2023-05-11 01:36:42
Rating: 5
Comment: I’ve known western storage in Moreno Valley since 2014 and I love there service and cleanliness…I’m back using their service in 2023 very convenient.
Name: S****** S**** 3**
Date: 2023-04-05 01:02:56
Rating: 5
Comment: The staff is amazing, and the property is clean and safe
Name: R*** C****
Date: 2023-04-01 03:22:17
Rating: 5
Comment: This is jesse the dude who was talking about the fishing in Alaska💪Gail is a great person definitely encouraged me to make the right decision in picking the storage that works best for me. Positive energy thanks
Name: D F*
Date: 2023-03-26 01:28:02
Rating: 5
Comment: Great customer service,very clean and spacious
Name: S***** M***
Date: 2023-03-14 00:49:11
Rating: 5
Comment: The young lady who helped me was very nice and helpful.
Name: S***** D******
Date: 2023-03-08 00:35:56
Rating: 5
Comment: Helpful, kind, great customer service
Name: K**** M*****
Date: 2023-01-21 18:43:15
Rating: 5
Comment: This place is amazing. Gale has great customer service and very thorough with information. I recommend if looking for storage. Western States Self Storage is the place for you 🫵
Name: M**** H***
Date: 2023-01-01 01:29:49
Rating: 5
Comment: Excellent customer service, people there are very helpful and polite.
Name: S***** D******
Date: 2022-10-11 01:20:29
Rating: 5
Comment: Gail was fantastic, she answered all my questions, ensured I was getting the right size unit for my needs. Also the set-up was very smooth took less than 20 minutes from the time i walked in to getting to my storage unit.
Name: J****** k***
Date: 2022-09-21 15:07:34
Rating: 5
Comment: Very professional and polite.Gail is very helpful!
Name: B*** M********
Date: 2022-09-08 22:49:46
Rating: 4
Comment: Just helped a friend store some items there.
Name: R*** T*****
Date: 2022-09-02 15:57:06
Rating: 5
Comment: Gail was very friendly helped me out with my storage needs She was very amazing the perks of having to be able to utilize a truck as a plus The premises are clean I like others in the area Definitely a thumbs up and a five star thank you so much
Name: E******** R**************
Date: 2022-08-26 02:36:24
Rating: 5
Comment: Great service and attention,
Name: a***** a*******
Date: 2022-07-11 18:46:14
Rating: 5
Comment: Excellent the best storage spot excellent workers
Name: L******* K*****
Date: 2022-07-03 04:33:25
Rating: 5
Comment: This is my second time renting a unit at this facility and it is not the closest one to me. It is very secure and always clean. The site manager is amazing! She is very professional and always extremely helpful! It’s refreshing to deal with people like her! You can tell that she really loves her job. She watches over her site like a hawk and doesn’t have a problem making sure that people follow the rules which makes me feel like I don’t have to worry about my belongings. It’s nice to know that there are still people that truly take pride in the work that they do!
Name: F****** I********
Date: 2022-06-20 16:40:59
Rating: 5
Comment: I wanted to make an amendment to my original post. I have not experienced this high level of customer service in a long time. I want to truly think Gail for going over and Beyond to make sure that the price that I was given by the after hours answering service was accommodated to me. I had mentioned before Ive used the storage before it is one of the best cleaners Self Storage locations in Moreno Valley. I would urge anyone to do business with this facility. They have a great staff. From the time that you walk through the door you simply know your personal items are going to be taken care of.Thanks again ladies.
Name: K******* M*******
Date: 2022-06-09 00:14:43
Rating: 5
Comment: I am Sorry that this has happened Due to alot of Scams that I have had on my phone lately.I hope you understand my concern about this situation. I wont let this happen again. Thank you and have a nice Day and GOD BLESS 🙏🙏
Name: J**** H********
Date: 2022-04-25 20:02:03
Rating: 5
Comment: Everything is nice and clean, staff is very helpful, great prices!
Name: K D*******
Date: 2022-04-10 15:28:53
Rating: 5
Comment: The lady was so nice, storage areas are clean and spacious. I would give it more stars if I could.
Name: D*** G**************
Date: 2022-03-25 02:34:33
Rating: 5
Comment: Went today and rented a unit. Very clean. Gail ( I believe) was very friendly and answered all my questions. She gave me a quick tour. Easy process
Name: J*** W****
Date: 2022-03-24 02:38:34
Rating: 5
Comment: The site manager responded quickly to my reservation was very friendly very attentive and had me set up and ready to go with my new rental quickly very happy with this place
Name: K******** P*****
Date: 2022-02-26 02:39:19
Rating: 5
Comment: Staff was very friendly and helpful made things real simple and made sure we knew exactly what to do
Name: J*** C*****
Date: 2022-02-02 02:44:58
Rating: 5
Comment: Thank you for for helping me out getting me a storage
Name: A**** S******
Date: 2021-11-03 17:48:33
Rating: 5
Comment: Best storage place Ive ever used!!!! The manager is the best, sweetest & most helpful person!!! I definitely recommend this business for all of your storage needs!!!
Name: S****
Date: 2021-11-01 17:30:38
Rating: 5
Comment: Due to construction in my home I had to place my personal belongings in storage for a few months. Western State Self Storage is clean and storage units are easy to access. The front desk personnel are great, helpful and friendly.
Name: G**** A*****
Date: 2021-10-24 13:05:04
Rating: 5
Comment: This facility is well secured and well maintained. At one point I had 3 units so I drove through the entire complex. The grounds are always clean and any issues brought the staff’s attention were quickly handled.
Name: J******* S*****************
Date: 2021-09-15 05:20:59
Rating: 5
Comment: Great service!
Name: s***** l*
Date: 2021-08-25 23:19:19
Rating: 5
Comment: Very nice and convenient! 5 stars!!!
Name: J M
Date: 2021-08-08 17:04:57
Rating: 5
Comment: Always well maintained and always well managed! Been here for years and I have zero complaints!
Name: M****** M*****
Date: 2021-06-12 18:47:41
Rating: 5
Comment: Gail is super nice and professional! She gave us a bunch of snacks for our daughter also. Storage unit seems very secure and it is in a nice area. Would recommend to anyone in the area.
Name: M*** G*******
Date: 2021-05-25 02:10:45
Rating: 5
Comment: I would absolutely recommend this place. Gayle went above and beyond and I appreciate her kindness and her customer service was excellent. She went above and beyond. Clean property and unit!!
Name: J******* P*****
Date: 2021-05-19 19:02:55
Rating: 4
Comment: Clean place
Name: D***** J****
Date: 2021-05-14 01:36:13
Rating: 5
Comment: Code to get in very convenient
Name: P*** S*******
Date: 2021-05-12 23:53:30
Rating: 5
Comment: Very friendly straightforward and professional highly recommended. Gail is awesome!!!
Name: A**** Z***
Date: 2021-04-03 19:45:15
Rating: 5
Comment: ..I chose Western because the facility is so clean and easily accessible. The Customer Service was Great.! GAIL answered all of my questions and she is friendly and professional..!The rental process was quick and easy and they threw in a FREE Lock..
Name: c******** b*****
Date: 2021-03-07 23:40:25
Rating: 5
Comment: The unit is easy to access, clean, the staff are very nice people.
Name: C***** G*****
Date: 2021-02-28 23:20:47
Rating: 5
Comment: Clean. Well organized. And friendly service
Name: h********* J*****
Date: 2021-02-10 04:57:42
Rating: 5
Comment: Very clean establishment
Name: C*** G*******
Date: 2021-01-18 04:46:15
Rating: 5
Comment: I needed to rent a storage unit for my business and Gail the manager was very helpful, knowledgeable and friendly. Also I feel safe having my business equipment there knowing about the security system they have in place. Thank you for the great service Gail.
Name: D***** G**** (****
Date: 2020-12-23 12:33:44
Rating: 5
Comment: Edit: spoke to management and it has been resolved. Thank you Western State Self StorageI’ve rented with these guys for years.These last few months has really been hard for us in keeping up with the bills financially due to our current pandemic. As many would agree.I spoke to one employee and she advised me that they can help waive late fees BECAUSE of the pandemic, which would have been extremely helpful at least this one time, but when I spoke to the actual manager, she stated that she wouldn’t do it and I needed to pay in full. If the employees can stay on the same page and not tell people they can waive late fees due to economic hardship and then go against it, that would be appreciated.Becoming financially unstable isn’t most of the people’s decisions. This pandemic has caused a great number of problems and we can only do so much to stay afloat.
Name: B**** B**
Date: 2020-12-22 01:55:55
Rating: 5
Comment: Hi everyone we rented a storage today from Western States self storage. It is also better you dont go into the office with too many people as they follow guidelines for covid 19 regulations. I gotta tell you that Gail is amazing and super friendly. She drove us around to several storages so we can choose the right storage for the amount of stuff we needed to store. The whole place is very clean. Each storage unit comes alarmed and there are security cameras throughout the place that I really like. I also like that you can rent month to month. Thank you Gail Merry Christmas everyone.
Name: J** L****
Date: 2020-09-24 01:21:18
Rating: 5
Comment: Gail was very helpful with finding me a perfect size storage and I even got a 10 percent senior discount. Thanks Gail keeps up the nice job.
Name: H****** H****
Date: 2020-09-15 21:14:38
Rating: 5
Comment: We have rented with Western States a few times over the past ten years and wouldnt go anywhere else. They take amazing care of us, the facility is clean and safe and accessible and prices are very fair. They also offer us a 10% military discount, which is awesome. Highly recommend.
Name: A***** G******
Date: 2020-09-05 19:32:47
Rating: 5
Comment: Wonderful facility, wonderful staff. Will diffidently recommend to others!
Name: E**** R******
Date: 2020-08-27 21:46:24
Rating: 5
Comment: It is my 3rd time I rent a storage in this place and I never had any problem.Thank you Sofia for being so kind and friendly.
Name: J**** G*****
Date: 2020-08-05 18:29:21
Rating: 5
Comment: My friend whom also rents a storage unit from this facility RECOMENDED this place. She also told me that person I need to talk to is Gail and shes very nice. My daughter and granddaughter came with me. Gail was extremely delightful. She has a warm and witty personality. I can HONESTLY SAY that she was extremely helpful and sincere of my situation and my experience and having to find a larger storage on such short notice. Very pleasant to talk to
Name: P****** T******* (************
Date: 2020-07-28 23:53:40
Rating: 5
Comment: The staff was extremely friendly and courteous. Covid19 aware with face masks and hand sanitizer available. Very clean property with gated entrance. Recommended
Name: F******** �******* V*****
Date: 2020-07-27 22:43:25
Rating: 5
Comment: Really amazing and nice people the Manger is extremely helpful and kind.
Name: L**** F*****
Date: 2020-07-06 16:13:09
Rating: 5
Comment: The Property manager Gail was amazing, quick and very efficient along with showing empathy and understanding to my specific situation. I am very glad I chose western states storage.
Name: B**** U*****
Date: 2020-06-20 01:13:10
Rating: 5
Comment: Sophia has perfect customer service fast and quick
Name: J*** P****
Date: 2020-06-16 23:39:37
Rating: 5
Comment: Great customer service and everything is kept very clean. Had never used a storage service before but I’m very happy with everything. Keep up the great work!
Name: P******** J******
Date: 2020-06-16 00:47:17
Rating: 5
Comment: Just signed up today and I must say I was very pleased with the service. Gail had such a friendly and welcoming attitude, the process was quick and easy, not to mention they had the best deals in town. Glad I choose Western States Self Storage.
Name: J**** P******
Date: 2020-06-12 05:37:19
Rating: 5
Comment: Love this place! Staff are friendly, helpful and professional. The storage facility is clean and well maintained as well. Process of getting a storage was easy and quick. Thanks ladies.
Name: N*****
Date: 2020-06-12 00:13:49
Rating: 5
Comment: Very easy and fast process. Nice office staff.
Name: N**** L****
Date: 2020-05-09 18:50:23
Rating: 5
Comment: Gail was wonderful!!! So helpful, knowledgeable, and kind! Amazing customer service! Affordable, clean, easy, and pleasant experience.
Name: E S******
Date: 2020-05-01 18:25:49
Rating: 5
Comment: Sophia was a great help very personable made it quick and easy
Name: K*** i***
Date: 2020-02-15 20:26:06
Rating: 5
Comment: Great place to visit
Name: A**** E*******
Date: 2020-01-31 20:06:55
Rating: 5
Comment: Sophia is the absolute best! She is helpful and knows her job so well. Don’t ever lose her!!
Name: K*** R***
Date: 2020-01-14 23:25:45
Rating: 5
Comment: Gail, Gayle, the on site manager, made our experience with Western States Self Storage very pleasant and easy in renting a storage unit. I definitely would recommend Western States Self Storage, because we did shop around and their competitors were no where near their prices or hospitality.
Name: k***** 1***
Date: 2019-11-29 22:06:43
Rating: 5
Comment: Great place, friendly service. Ive been a tenant there for a few years now and never had a problem. Only one small issue with the payment process, but was cleared in couple days. Other than that small thing, they have been good to me. even when it came to asking questions or having any concerns- they came through.
Name: S***** S*****
Date: 2019-11-27 03:02:04
Rating: 5
Comment: Friendly staff. Great place to store
Name: S**** B****
Date: 2019-11-19 18:19:19
Rating: 4
Comment: Good place except for the homeless that stay there during the day
Name: B**** M***
Date: 2019-11-09 19:43:49
Rating: 5
Comment: Awesome customer service, very nice and clean facility
Name: M*** S******
Date: 2019-11-05 17:21:18
Rating: 5
Comment: Gail at Western States Self Storage provided excellent service and was very helpful.
Name: E*** B*****
Date: 2019-10-14 10:24:22
Rating: 5
Comment: Whoah
Name: T** M******* M*******
Date: 2019-10-04 01:06:24
Rating: 5
Comment: I had a unit here for just a couple of months, but the manager was very nice.
Name: E***** R******
Date: 2019-09-28 04:03:56
Rating: 3
Comment: Decent area easy to find
Name: G******* R******
Date: 2019-09-19 00:16:18
Rating: 5
Comment: The lady at the front desk helped me rent out a storage unit. She was a sweetheart and super helpful. She provided me with all the information I needed. I was unfamiliar with the facility but she showed me the exact location of my unit. Which was super helpful! she also gifted me with a few goodies before leaving. Overall I was happy with the storage unit I got. It was afforded and I the service I received was amazing. I totally recommend people to rent storage at the Western states self storage.
Name: J**** V*********
Date: 2019-09-01 03:02:32
Rating: 5
Comment: Helpful staff and great attitude
Name: Y*** E******
Date: 2019-08-21 18:28:41
Rating: 5
Comment: Very clean and Manager really helpful
Name: M****** D***** W*****
Date: 2019-08-04 14:10:50
Rating: 5
Comment: Sophie was efficient and knowledgeable friendly and helpful and she smelled nice..
Name: N*** P****
Date: 2019-07-23 16:05:43
Rating: 4
Comment: Great
Name: E**** E****
Date: 2019-07-08 17:11:11
Rating: 4
Comment: Hassle free and quick very knowledgeable
Name: C******** O******
Date: 2019-06-02 10:00:22
Rating: 5
Comment: Run by such kind and courteous people! They are very helpful in your time of extra space needs!! Would recommend highly!
Name: H****** D********
Date: 2019-05-14 22:32:44
Rating: 5
Comment: Gail was absolutely wonderful to work with. Extremely helpful and kind. The grounds were supremely clean as well as the unit. Very pleased to be a new customer.
Name: P*** V**********
Date: 2019-05-02 02:17:31
Rating: 5
Comment: Secure clean well-lighted Affordable Storage in Moreno Valley and nearby Riverside. Theyre open seven days a week I believe from 6 to 6. They have a great staff thats tentative and will work with you.
Name: H**** M**
Date: 2019-03-19 00:33:26
Rating: 3
Comment: Difficult getting a truck in-and-out Too small of an area
Name: j*** p*********
Date: 2019-02-12 23:57:39
Rating: 4
Comment: Plenty of space
Name: S***** R********
Date: 2019-01-19 22:27:32
Rating: 5
Comment: Very helpful, curtious & professional.Good prices. Good experience 👍
Name: D***** C*
Date: 2018-11-23 13:00:11
Rating: 5
Comment: Love this place.. Always on point.. The people who run the place are awesome too!
Name: N****** S*
Date: 2018-10-25 18:08:34
Rating: 2
Comment: Do not lose your income Gail does not work with renters and is ridiculous over fees. No partial payments rent is due on the 1st and if it is not paid, you lose gate access on the 2nd. But youre not charged a late fee until the 10th but dont have access after the 1st? Craziness and I do not suggest Western States Storage at least THIS location.
Name: b**********
Date: 2018-10-16 02:13:13
Rating: 5
Comment: Excellent customer service and a clean facility, looking forward to moving my stuff in!
Name: E***** L****
Date: 2018-09-19 04:35:02
Rating: 1
Comment: Worse place ever. Infested with cockroaches. Total thieves in office. Set up units to sell in auction and screw people out. Total crooks working there. On top of everything they hide from problems. Never call back. Manager never there etc etc. Total thieves including auctioneers.
Name: S C*****
Date: 2018-09-09 14:00:31
Rating: 5
Comment: Very warm and friendly. Helpful as well
Name: B*** B*****
Date: 2018-09-04 20:38:56
Rating: 5
Comment: It’s a well kept secure storage facility. I’ve been a renter since it opened and at one time I had two units.
Name: N***** A*******
Date: 2018-08-16 01:44:43
Rating: 5
Comment: Great experience... Thank you for your help!
Name: J** V*********
Date: 2018-08-14 21:22:28
Rating: 5
Comment: Very friendly and prompt experience
Name: K**** L******
Date: 2018-06-23 15:37:46
Rating: 5
Comment: Love the staff and love how clean everything is kept.
Name: C***** R********
Date: 2018-04-09 05:29:46
Rating: 5
Comment: Gale is extremely professional and super helpfull. Her experience in the storage bussiness makes the process of getting a unit quick and easy.
Name: A******** G*****
Date: 2018-03-22 15:39:23
Rating: 5
Comment: Friendly.Immediate attentionSuper clean and nice facilitySecure, ea. Storage has a security code!Good priceOffers a truck to move in!I can have my home garage back!!!!
Name: h******* j******
Date: 2018-03-16 20:48:54
Rating: 2
Comment: Its a little much
Name: F******* C*******
Date: 2018-03-09 13:34:03
Rating: 3
Comment: Place is ok
Name: K*** A******
Date: 2018-03-03 21:34:44
Rating: 5
Comment: I love this place, the staff was very helpful and friendly. The place was very clean and secured I would definitely recommend this location and was Ultimately the cheapest in the area.
Name: P******* H*****
Date: 2018-02-08 02:55:43
Rating: 5
Comment: I truly enjoy the transaction that occurred today with your agency I thank you so much for the smiles and courteous representatives and I feel as though Im going to have a very safe and happy stay with your storage company
Name: G****** R*****
Date: 2017-12-31 18:05:48
Rating: 5
Comment: Very nice place and very nice service
Name: C******** W***** D****
Date: 2017-12-27 03:13:51
Rating: 4
Comment: Friendly staff and good rates.
Name: S**** H
Date: 2017-12-24 00:44:58
Rating: 5
Comment: I rented a 10 x 10 space. The sign up process went smoothly and the property manager (Gail) was very helpful. It couldn’t have been easier. Property appears to be safe and well protected. They also have a loaner rental truck, which is a big plus!
Name: J****** M****
Date: 2017-12-17 02:39:53
Rating: 1
Comment: Was there for over 3years, had 3unitss condensed down to one ex-large unit, no bugs was good, but lost most my income, and if you dont pay one month, you CANNOT MAKE PARCHELL PAYMENTS SOOOO, I LOST MY WHOLE LIFE THERE. NEVER AGAIN WILL I USE A FACILITY THAT CAN SELL YO DEAD PARENTS BELONGINGS AND PICS ALL YOUR KIDS BABY PICTURES AND THEIR DEAD FATHERS. WE HAVE NOTHING NOT EVEN A BED, THEY WOULD Never WORK WITH ME AFTER PATRONIZING THEM THOSE YEARS AND HAD SPENT ALOT OF MONEY WITH THEM. IM 57YEARS OLD 2 YOUNG Kids, AND SICKLY AND WE COULDNT EVEN FET THEIR ATTENTION TO LET US BUY BACK AT OUR MEMORIES AND ALL OF OUR TAX PAPERS DEATH CERTIFICATES, SOCIAL SECURITY NUMBERS, CHECKS....JUST I PRAY THAT WE DONT GET VICTIMIZED THROUGH THEM NOT EVEN CARING ABOUT US GETTING IDENTITY THEFT...IM SO SADDENED BY HOW THOSE COMPANIES WORK THAT FOR OTHERS TO GAIN CONTROL OVER OUR IDENTITIES.
Name: D**** H******
Date: 2017-09-18 04:12:14
Rating: 5
Comment: Wonderful people! Great facilities!
Name: J**** A*****
Date: 2017-05-12 22:31:14
Rating: 5
Comment: Safe and secure
Name: B*** H****
Date: 2016-05-04 03:55:48
Rating: 5
Comment: Leah was very friendly, efficient and professional. Facilities are easily accessible, clean and safe. In fact, Im going to rent another smaller space tomorrow. Thanks Leah.
Name: M***** H*****
Date: 2016-03-01 23:22:12
Rating: 5
Comment: Ebony white loves the way they consider how people have hard times so willing to work with you
Name: A***** O****
Date: 2015-08-28 22:16:09
Rating: 5
Comment: They are simply amazing! Great staff, secure facilities, clean and easy access.
Name: L*** N****
Date: 2014-12-15 16:35:47
Rating: 5
Comment: Jessica and her mom are great. They went out of their way to help me get set up in my storage unit and they have great discounts. They even went so far when I had to go into a bigger unit, they and their maintenance guy helped me move my very big and heavy sofa over to my new unit. They bring the small town service and care to me and my family. I highly recommend Western States Self Storage.
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Name: J******* V*****
Date: 2024-07-05 23:02:46
Rating: 5
Comment: Happy with the friendly service Linda provided