Wheel Works

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Name: N** R********
Date: 2024-04-27 03:20:53
Rating: 1
Comment: Scheduled appointment for 1pm saying Ill stay for the car. Oil change and tire rotation. Came in at 1:15pm, was told it would take 1.5 hr. Took 3 hours. Paid 126 for it. Tires werent rotated. In inspection battery, wiper and air filter were flagged. I would expect them to discuss and offer their professional opinion on addressing these. When came to the maintenance bays, found the two attendants gooding around on a roller cart while the only one mechanic is working on the car. Have been comijg to the sister location down el Camino for 5 years which was closed, so expected the same lever of service. Not at all. Will probably not be coming back.

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Name: R****** F********
Date: 2024-04-25 23:21:05
Rating: 5
Comment: I already forgot their names (I think one who helped me was Jacob), but everyone there was super nice and helpful. Went in on a whim for something small I had been putting off for a while. Wasn’t sure they could even help me, but they immediately took care of me and fixed the issue within a few minutes!

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Name: M****** L****
Date: 2024-03-10 17:40:45
Rating: 5
Comment: Jacob was very helpful. He’s always displayed a knowledgeable and approachable personality. He’s made the difference every time I’ve been at this location.Overall it’s always been a good experience with small bumps into the location not having parts for the cars and waiting time or coming back for finalization of service next day. Nothing major but small inconveniences that team at this location deals with very professionally and with smile.Will continue coming for sure.

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Name: P**** D********
Date: 2024-03-08 16:45:40
Rating: 1
Comment: It was quite apparent that the salesman was uninterested. He did not explain what was with the vehicle when he went over the recommendations after the wheel alignment was done.

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Name: S******** S****
Date: 2024-03-02 16:25:49
Rating: 1
Comment: Ordinary service and approach towards the customer.

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Name: J***** C********
Date: 2024-02-24 16:42:50
Rating: 3
Comment: Was able to walk in and get a battery with an hour and a half. No other places was able to do that in the area. Thank you for your help.

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Name: S***** O*******
Date: 2024-02-15 22:12:02
Rating: 5
Comment: I had a fantastic experience with Wheel Works! They quickly fixed my tire and provided excellent service. I highly recommend them for any tire-related issues. Long awaiting time though

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Name: S***** S******
Date: 2024-02-08 01:12:05
Rating: 1
Comment: The shop used to be my go-to place for tires (25 years, for all my 4 cars). No longer.The last two visits would indicate that the shop deteriorated both in workmanship and service to the point it should be avoided.First bad experience in December 2023. Job was 4 tires replacement. Got notified in the afternoon that job is behind schedule and agreed to leave car overnight. Next day noticed a loose wheel lug nut due to a striped lug. Was told ordering a replacement lug would require another day. Went to a local parts shop and bought lug and brought over. Still required another day. Next day was informed they failed to replace the lug. (Took car to independent mechanic who replaced while I waited.)Second bad experience in February 2024. Had to leave the car overnight for tires’ replacements (In both cases I had a confirmed appointment and arrived on time before noon).Picked up the car next day and low tire pressure warning sign was on. Drove back to shop. Was told to drive until the light will turn off. Told them I already drove over 10 miles. Technician told me he noticed a bad TPMS a day before, but shop DID NOT TELL ME. Asked to replace the TPMS, but shop did not have them in stock (it’s a tires shop???). Was told they will order one and call me within 2 days. Well, they did not. (After 4 days went to another shop and got a new TPMS).During those visit, since they were multi-days visits, I noticed that front desk service people were never the same. A new person each time so lacking continuity.Shop should be avoided.

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Name: B**** P*****
Date: 2024-01-29 21:35:46
Rating: 5
Comment: Quick, friendly and professional battery replacement, as well as basic system checks. Good price when compared to other automotive shops in the area. Was able to get an appointment for the very next day - a Sunday no less. I will be a return customer

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Name: G***** P******
Date: 2024-01-07 16:38:53
Rating: 5
Comment: Recent changes to store personnel at this location has greatly improved my satisfaction. The previous Manager was in over her head but the new Manager is much more competent. Great service and they fixed a wheel balancing issue that Discount Tire could not resolve after multiple visits. My faith in WW has been restored!

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Name: J*** S******
Date: 2023-12-07 04:19:31
Rating: 5
Comment: Tech did a great job with alignment and balancing of tires. Perfect thank you so much.

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Name: �*
Date: 2023-11-17 20:10:18
Rating: 1
Comment: $9.99 for a inspection but didnt give us any result. Asked them again. No response.

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Name: K*** M*****
Date: 2023-10-27 21:49:47
Rating: 5
Comment: Honest and nice staff. Got me in and out. My local go to for tire help

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Name: Z****** B*****
Date: 2023-10-24 00:53:32
Rating: 5
Comment: Staff are very helpful and friendly. I would have given 10 stars.

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Name: L**** B***
Date: 2023-10-19 23:00:49
Rating: 5
Comment: Lani and the wheel works team were awesome to work with. Got me in the very first morning and back out the same day. Great service and friendly.

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Name: D****** B****
Date: 2023-10-14 01:14:24
Rating: 5
Comment: They helped me out in a time of need. Thanks, Lani.

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Name: s**********
Date: 2023-10-04 00:16:45
Rating: 5
Comment: Lani was awesome and pleasant to deal with.

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Name: �*
Date: 2023-10-02 20:28:04
Rating: 5
Comment: Good

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Name: C******* T**
Date: 2023-09-17 18:53:08
Rating: 5
Comment: Good service. Patched a tire for me. Was there about an hour. Checked my fluids. Friendly workers. Great price.

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Name: S***** D*
Date: 2023-09-08 07:40:18
Rating: 4
Comment: The wheel alignment waiting time was a bit long, about 3 hours and whole process took about 3:30 hours, from 2pm to 5:30pm, although I booked the appointment and had a confirmed appointment online. The manager there was kind and apologized multiple times for the wait. The tire pressure for the car was not also set according to standard psi although the guy told me they set it to standard but later on I checked again and it was over inflated. Other than these I was satisfied and so far so good.

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Name: t**** l**
Date: 2023-09-01 15:27:36
Rating: 1
Comment: Zero star is what they deserve! This location has serious customer service issue!I brought my car for a low tire pressure due to a screw. I do have a tire hazard coverage and JACOB wants to charge me for a replacement tire and a labor! I told him Walmart exchanges the tire of it cant be plugged and he sarcastically stated Go to walmart then! Man! JACOB ANDRADE is the service manager! I guess dont come here they dont need revenue! They dont care about customers! LANI HAYES you should do something otherwise your store will be the next to close if this is how you treat ur customers!

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Name: D***** M******
Date: 2023-08-26 21:08:53
Rating: 1
Comment: Absolutely terrible service. The main manager is a total jerk and they will try to price gouge you wherever they can. For your own good, avoid this place at all cost.

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Name: P****** B****
Date: 2023-07-07 15:03:37
Rating: 1
Comment: I took my car to this store beginning of this year, and then they suggested to take the car to Sunnyvale Toyota store for more inspection. And then it was reveled that Wheel works made some mistakes. Then Wheelworks said us that Toyota is fixing the issue and they will pay to Toyota about all the fixing cost. Now after almost 4 months, Toyota asking for money to me for fixing the issue as they did not receive the money form Wheelworks and Wheelworks is not giving the money. But wheelworks said they paid everything to Toyota. But now after 4 months they are not going to pay. I dont know what type of worst service they provide! They deserve no rating. Never ever go there.

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Name: C***** Q***
Date: 2023-05-20 16:23:59
Rating: 1
Comment: Im extremely disappointed by Wheel Works.I brought in my car when my low tire pressure light went on. They repaired my tire same day. Within a couple of days, the light was back on again. It was supposedly a different issue, so I left my car with them again and paid a second time.Within *two weeks*, the tire went completely flat on the freeway and I had to get roadside assistance to come. I asked the manager for a refund since its clear that either my tire issues were missed or incorrectly repaired. She called in her mechanic and told us to sort it out between us.She refused to refund either of the two tire repairs, even though I now need to get all four of my tires replaced since I have AWD. After 20 mins of discussion, she offered to credit towards a new wheels purchase. But after this experience, Im not going to sink more time or money here - and neither should you.

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Name: K**** A*****
Date: 2023-04-24 00:00:27
Rating: 1
Comment: Horrible customer service. I would not recommend this place to anyone. I have been coming here for years. They must of changed ownership. Made an appointment at 11 for a simple oil change and tire rotation. I called at 1 my car had not even been worked on yet. So let me get this straight it takes almost 6hours and to get a simple oil change and tire rotation. Ridiculous! This place sucks all the way around rude staff and horrible customer service. They need to hire people that actually know what they are doing.

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Name: J** C***
Date: 2023-04-23 16:44:24
Rating: 5
Comment: Been coming here for years for wheel alignments for all of my cars

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Name: V***** P****
Date: 2023-04-16 15:37:27
Rating: 5
Comment: Great 👍 people 👏 and great job 👏 thank you all

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Name: C**** K**
Date: 2023-03-03 00:08:53
Rating: 1
Comment: Terrible service. i walked out

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Name: A****** M********
Date: 2023-02-22 21:32:08
Rating: 1
Comment: Came to location after calling and confirming services for tire rotation and balance. Was met with a disconcerting tone from the Front Desk upon arrival. After validating the call and confirmation, I waited for about an hour and was informed that they were unable to perform the job but could balance the tire. I addressed that the new tire purchased from Wheel works was shaking upon driving. I received confirmation that they addressed the issue of the tire. As expected, the tire is still shaking when I drive, it is possible that no service was provided at all.

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Name: J**** A
Date: 2023-02-18 07:55:18
Rating: 5
Comment: They helped add pressure to my tires today. Great service!

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Name: M***** J********
Date: 2023-02-18 04:54:18
Rating: 1
Comment: Ive been a loyal customer for 10 years, never had any complaints.However, when I asked for tires that werent in stock, I was given a run-around for two weeks until finally they suggested I order my own tires myself.Ill take the advice and also take my business elsewhere. Maybe they want BTC because USD doesnt seem to be good enough anymore.

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Name: S***** A********
Date: 2023-02-15 01:09:25
Rating: 5
Comment: Took care of my alignment and rotation on a busy day even after I was two hours late because of a phone call from Europe.

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Name: N***** M*
Date: 2023-01-08 18:09:30
Rating: 2
Comment: My car got break down the next day morning, after I took my car there for alignment and oil change. Next day my car steering wheel wasn’t turning. I didn’t have power steering at all . It’s cost me 3,000$ dollars to fix that .

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Name: A*** P*****
Date: 2022-12-16 02:09:18
Rating: 1
Comment: Terrible business and service, stay away!

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Name: D*** R******
Date: 2022-12-13 09:25:06
Rating: 1
Comment: They lied about the work and just wanted you to pay for more money for nothing.I Having been using this store for car maintenance for years. Dont do larger repair work there. They replaced my front brakes to fix wheel shaking issue, but after 8 month The problem comes back. Since it is within the part warranty, I went back and they checked and told me I need to replace the rear brakes then. I went another garage and was told the problem is with front brakes actually, not rear brakes. I then went back to wheel work and told them my findings. They eventually agreed the problem is with front brakes and fixed it for free because it is still within warranty. If I blindly trusted them, i would have paid them to replace rear brakes for nothing.

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Name: P*
Date: 2022-11-24 05:56:32
Rating: 5
Comment: Tanya was awesome customer service really helped all the way even took a test ride to see our Mercedes was not aligned correctly after 4 new tires(bridgestone dueller) She tired to fix it again but their machines were not able to align correctly were told have to take to dealership for it Just think they should have not attempted it in the first place not that anything was wrong in the first place just recommded to do alignment after new tires WHEEK WORKS U ARE LUCKY NOT GETTING A NEGATIVE REVIEW BECAUSE OF TANYA We have a few mercedes in our fleet and will avoid you now

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Name: F******* J*** a***** c***
Date: 2022-11-20 06:45:34
Rating: 5
Comment: Great service

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Name: R****** M**
Date: 2022-11-16 06:00:46
Rating: 5
Comment: Fast and great 👍

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Name: M****** M*****
Date: 2022-11-07 07:31:23
Rating: 5
Comment: Words cannot express how awesome the manager was at this store

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Name: S***** L****
Date: 2022-10-30 18:45:07
Rating: 5
Comment: I had a good experience with Wheel Works at this location. Great and fast service from Tai.

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Name: T****** N******
Date: 2022-08-29 14:28:53
Rating: 3
Comment: Not a very good experience

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Name: A*** P******
Date: 2022-08-25 23:05:52
Rating: 5
Comment: Great place to buy tires and/or have your car serviced. I find that their prices are below dealership prices.

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Name: S**** S***
Date: 2022-08-11 23:03:56
Rating: 5
Comment: Love this shop! Will definitely be back and recommend to friends! Great customer service from Lani and Daniel on a tire replacement with somewhat complicated paperwork going through my dealer’s warranty program. I greatly appreciate them working with me to get everything taken care of. Thank you!

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Name: E***** D****
Date: 2022-07-19 02:28:36
Rating: 4
Comment: The wait is longer than anticipated. But the service good and friendly.

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Name: D**** R C***
Date: 2022-07-16 01:20:04
Rating: 5
Comment: Great experience. Got an alignment here with a free brake inspection. Took their time with my Porsche and got all the measurement in spec.No pushy sales either, just what was needed for the car.

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Name: A***** F***** c*****
Date: 2022-06-19 21:03:10
Rating: 4
Comment: It is a place where they serve you well and you can buy lots of fabrics they put right here at 5 in the afternoon I recommend them

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Name: S*** K***
Date: 2022-05-06 00:53:33
Rating: 5
Comment: Amazing folks. They get things done quickly and with precision. I have my tires repaired and replaced without any issues.

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Name: d** j**
Date: 2022-04-10 04:05:28
Rating: 3
Comment: Had a (non-synthetic) oil change coupon mailed to my home; made an appointment mentioning the coupon, and was told they dont do non-synthetic oil changes when I arrived for my appointment.

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Name: J**** L****
Date: 2022-04-02 20:51:06
Rating: 4
Comment: Great place great people but I had an appointment at 10 and I didnt get out of there until after 12. But it is all good thank you

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Name: R***** F*********
Date: 2022-03-17 17:20:18
Rating: 5
Comment: Wheel Works has been my go to place for my car, not so expensive, great service and can get my car worked same day.

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Name: F**** F*****
Date: 2022-01-22 06:51:52
Rating: 5
Comment: Excellent service no words to express my experience.

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Name: R*** G****
Date: 2021-12-27 23:26:58
Rating: 4
Comment: Good service although they were much slower than estimated time.

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Name: T** O**
Date: 2021-12-24 05:20:56
Rating: 5
Comment: My wife ran over a big object on 101 and suffered a blow out of her right front tire on our Nissan Leaf. Since Nissan Leafs are not sold with spare tires in the US and the rim was badly dented and side of tire sliced so that its flat repair goop would not work, we had it towed to Wheel Works in Sunnyvale where we had purchased its tires. Daniel was very helpful and communicated clearly with us what he found and what they could and could not do to fix the flat and rim. Daniel and his team were able to somewhat fix the rim that day and get us rolling again. Separately we have a new rim on order and well go back to Wheel Works to have a tire added to it to replace the old one on our Leaf.

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Name: L**** L****
Date: 2021-10-28 02:59:08
Rating: 1
Comment: The worst service ever. I walked in the guy was on the phone. He hung up a couple of minutes later, didnt acknowledge me...phone rang he picked it up. Again, a couple of minutes later.Still no acknowledgement. I was standing a few feet away from the counter. No customers were in the store. Ill never go back there again. I went next door to Ace Tire service. Fast friendly service there. In and out within 30min

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Name: J*** M*****
Date: 2021-09-13 18:51:57
Rating: 5
Comment: I came in for brake service yesterday the Manager there is very nice and patient. He answered every question and explained all the details of the service. I love this place and with the new management.

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Name: E* D*** P*** M****
Date: 2021-09-09 20:36:27
Rating: 5
Comment: Jason was super nice with me gave me discount, I was having hard time financially and he helped so much, I bought 2 tires and did alignment, great work guys 🙌🏻 God bless everyone who works here, thanks 😊

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Name: J***** H*****
Date: 2021-09-07 19:51:07
Rating: 5
Comment: Got me in and out in 20 minutes and was super helpful. I would highly recommend.

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Name: M******* R***
Date: 2021-08-31 20:48:04
Rating: 5
Comment: Came in for flat tires. Super easy, convenient and the team genuinely cares about customer service. Recommending this place to my friends and will be coming back when I need my full set of tires replaced. Thank you!

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Name: j**** s******
Date: 2021-08-28 15:27:39
Rating: 5
Comment: This is the spot! New management go and see it for yourself. Tony and Justin recently took over and that was just my luck; I called last minute for a tire repair they took good care of me, in and out real fast quality and great customer service.

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Name: S** R**
Date: 2021-08-22 03:52:03
Rating: 5
Comment: I got new set of tires and oil change done today, Jason was very professional and shared the details & price/total cost . He gave me an ETA and gave me a call as soon as it was done. I will definitely go back again and I highly recommend this place to others.

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Name: G****** G*****
Date: 2021-08-22 03:02:23
Rating: 5
Comment: I came to this wheel works for new tires and alignment. The manager there Jason is new and he was very welcoming and cordial. When I came in my alignment and tires were very bad. When I drove off my car felt like I just got it from the dealer and my alignment feels perfect now. I really recommend this service shop. My car feels safe to drive again!

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Name: C***** M*****
Date: 2021-08-21 04:54:42
Rating: 5
Comment: Went in 2 days ago for some standard work. The customer service was incredible, walked me through everything that had to be done and made the process super easy, got my car back in 2 days and was ready to go. Would highly recommend for all service. Was told management changed and the new manager has this place back on track. 10/10

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Name: C****** L****
Date: 2021-08-16 22:43:28
Rating: 5
Comment: Jason hooked it up with quality and timely service, got me back on the road in no time. Really appreciate their service and I highly recommend!

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Name: e*** s*****
Date: 2021-06-21 22:23:41
Rating: 5
Comment: The service manager at this place is awesome Gil was very professional and Courteouswhen listening to my vehicle needs he scheduled an appointment that worked for my schedule and I feel confident that he will take care of my vehicle in a timely manner

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Name: L******** B****
Date: 2021-06-15 06:39:19
Rating: 5
Comment: My name is Lee Brown just wanted to thank the assistant manager Gilbert for his professional help in getting my two vehicles back on the road again with safety as first priority. I got not only professional help with my vehicles but also expert advise that will help my family be safer on the road and we all know that family safety is number one. Thanks again

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Name: C***** G***
Date: 2021-06-11 23:28:36
Rating: 1
Comment: As I am writing this from wheelworks location, I came here at 3Pm as per my well ahead scheduled appointment just for a standard oil change and after is creating my invoice they asked me to wait while they get the oil change done.After 1 hour, when I asked why this delay for oil change, they told me that its done and they are not able to find paperwork and keys.However throughout this 1hour I was waiting and watching my car Parked outside and no one took it inside for oil change.So basically they were clearly lying on the face about the service that is been not yet done.When I told them I was watching my car throughout this time and no one even touched it they they realized their mistake & started to clear the bushes and asked me to wait another hour...By this time I got angry by waiting and their poor coordination and trying to lie about the service.I can now just imagine how many time they have pulled this trick with how many customers which god only knows....So finally after so much argument they decided to do it after 15 mins while I was watching it.This will be my last visit here..........You should be also aware about this......PLEASE STAY AWAY........

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Name: S**** R****
Date: 2021-06-11 00:02:47
Rating: 5
Comment: John N was kind, helpful, and friendly today when I found a nail in my tire. Moving day is stressful enough, but a impending flat tire made my day worse. I came in crying but left with a smile. Thanks, John!

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Name: L*** T********
Date: 2021-05-22 19:24:17
Rating: 5
Comment: This is my favorite Wheel Works in the area. Great staff. Always get an appointment quickly. Never done unnecessary work. Never over charge. Always have some kind of deal or discount.

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Name: H***** S
Date: 2021-04-29 17:24:13
Rating: 1
Comment: Brought my car for coilovers installation and took almost 5 weeks to finally install them, everytime I tired to get it fixed they had no mechanics and they charged me really high for a job they didn’t even get to finish. Would not recommend

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Name: S**** R
Date: 2021-04-28 21:18:27
Rating: 1
Comment: Worst customer service

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Name: M******* S*****
Date: 2021-04-09 21:53:11
Rating: 1
Comment: This location gets a ZERO stars. Had an appointment this morning at 0730, got there and the place is closed. I had an appointment 4 days ago on Monday, brought it in, and had to reschedule due to my time constraints. The guy said, yeah we open @ 0700 on Friday want to come in then, I said yes, then he said better make it 0730. Great not a problem. It was 0740 when I got there and NO ONE was there!

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Name: M****** S*****
Date: 2021-02-05 23:06:37
Rating: 1
Comment: They seem nice enough but they will suggest unnecessary repairs/replacements just to run up your bill. They said the car needed struts and both axles replaced. We waited on those but did a few other things they suggested.We just brought the car to our usual, trustworthy, mechanic and they said the struts and axles were fine and that suggesting to replace them was a rip off. I wonder what other work we let them do was a rip off...Service with a smile while they rip you off. Your shop gives mechanics a bad name.

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Name: L**** L*
Date: 2021-01-10 20:46:16
Rating: 5
Comment: Fixed my flat tire in 1h for $30. Very good service!

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Name: D****** M*****
Date: 2020-11-24 00:49:02
Rating: 1
Comment: I would like to tell you how their service is but I never got that farI waited there for 20 minutes there was one customer in front of me, the employee who was working the cash register did not acknowledge me even to say Ill be with you in a minute however when a new customer walked in he asked them what they needed as if I were not standing there!Now I dont know what was on the employees mind but my guess is its because I wasnt the same ethnicity as he and the customer behind me was.I do know how it made me feel for one I know it angered me for one for another I felt hurt.I walked out and I left I dont plan on going back and its too bad because I live right around the corner from them and I needed new tires and wheels for my carI guess this reviews more about customer service than what service they provide

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Name: C**
Date: 2020-10-13 19:56:49
Rating: 1
Comment: Went in for new tires and an alignment. Decided to get my oil changed as well. They forgot to put oil in and ruined my engine. Having to pay insurance fees on a rental till they replace my engine. Would not recommend

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Name: C****** L
Date: 2020-09-16 22:13:16
Rating: 2
Comment: I do NOT recommend this place. I took my car there for maintenance and it turned out to be a hassle. After the maintenance was done, on my way home, the tire pressure warning light came on. The pressure in one tire was only 23 psi. I had to add air myself. After a few days, I noticed the undercarriage cover came loose. I took my car to another shop and I was told two bolts were not put back after the oil change.

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Name: S T
Date: 2020-09-12 21:12:48
Rating: 4
Comment: Great COVID protocol.

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Name: M**** D
Date: 2020-07-27 06:17:38
Rating: 2
Comment: Dont waste your time or money here. I came in thinking I had a tire problem, otherwise I would have gone to a mechanic. It turned out to be an issue with my control arms which is pretty serious. After they checked the car for just a few minutes a guy comes to the front desk basically barking at me all the repairs I seem to urgently need. Aside from charging above market rate for the actual issue, they found about 2 pages worth of other completely unnecessary or minor repairs that would cost $2,000.They tried to pressure me into opening a line of credit with them to pay for all these repairs and made the whole situation feel pretty dire, and had an air of assumption that doing all these repairs is a non-negotiable thing that Ill just have to do. They spent more time talking about all the price promotions if I sign up immediately than about the car.I was more interested to hear about the actual line items they suggested. Some of the reported problems were false, for example my headlights work just fine. The last one was a double charged line item for: Road test vehicle before and after alignment totaling $218.The only good thing was a fairly cheap diagnosis of just $21 but I immediately left these pushy salesmen and drove to a reputable mechanic. For a third of price Wheel Works quoted me I got my issue worked out and a couple of the other repairs (that they wanted hundreds of dollars for) got fixed for free.

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Name: S***** N***
Date: 2020-07-13 04:27:31
Rating: 5
Comment: Good and trust worthy place.

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Name: K***** A***
Date: 2020-07-05 23:05:27
Rating: 4
Comment: I would give a (5) star but, without TONY that place does not run as well! Tony has the best customer service. I took my car to replace the rear (2) tires because I previously replaced the other (2) I asked for those (2) new rear tires to be put on the front of the vehicle (as it was previously on the front) because my tire sensors are off (front sensors ended up on the rear, and rear ended up on the front) from the last tire change and the Service advisor replied oh I dont think thats correct (about my sensors) first of all I know for a fact it is correct and 2nd my front tires are also brand new so why would it be different if I put the rear tires back to the front (where it originally belongs) and 2nd I go to pick my car up, MY WINDOWS WAS LEFT DOWN! I get in my car and SOMEONES USED DISPOSABLE MASK WAS LEFT IN MY CAR! Tony rocks, other workers not so great! I will only go to wheel works when Tony is there from now on!

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Name: S**** G*****
Date: 2020-06-23 18:11:48
Rating: 5
Comment: We had towed are car there with two flat tires and cracked rims (ran over a trailer hitch receiver with ball that was in my lane on the freeway). Filed a claim with the insurance company. The insurance company estimate contained two new tires, two reconditioned rims, and a 4 wheel alignment. Tony could only find one reconditioned rim through their vendors. So, we had to get one reconditioned rim and one new rim. Tony worked the pricing of fixing my car so that it was only $19 more than the insurance company estimate. Tony and his staff were real easy to work with and I highly recommend them.

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Name: R*** S***
Date: 2020-06-21 18:15:58
Rating: 5
Comment: Was genuinely impressed by their honesty in providing service. I had suspicion of a small leak in the tire and they inspected quickly and found no leak in it and didnt charge me for the service. Will definitely recommend to others.

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Name: G***** D******
Date: 2020-06-11 01:07:09
Rating: 5
Comment: I had issues with the front desk manager at this particular shop about 2 years ago. He just didnt seem very nice... He was missing that CX (customer experience). I came in to troubleshoot a noise in my left tire and I walked out with a $2k quote. That was a total turnoff and left a bad taste in my mouth. But I recently returned to get new tires. Plus I returned 2 weeks later for a free brake inspection and repair. I noticed the front desk staff is super friendly. They have wifi, tv, a fridge with free water bottles and a Kurig coffee machine. And the lobby bathroom is fairly clean for an auto shop. I usually sit in my car listening to NPR radio as I wait. And then either go for a walk or take my laptop to the cafe down El Camino near the Felipes grocery. Auto machinery takes time to assess and repair, so plan to give them ample time. They say they can do any car repair except auto body. Plus I have compared their prices to other local shops. $250 for tune-up is way less than the $300+ or $400+ quote I got at other shops.

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Name: K***** S*****
Date: 2020-05-22 20:16:24
Rating: 5
Comment: Military discount. I think he might have even heard that I could get them cheaper from myself and so he quoted me less than the competitor. Did a great job. Tires look really good

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Name: M******
Date: 2020-05-19 00:33:47
Rating: 5
Comment: New guy Tim is really doing his best.

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Name: s***** d***
Date: 2020-05-14 02:19:33
Rating: 1
Comment: Went to the sunnyvale location to get my front tires replaced. The salesman claimed that the rear tires needed to be replaced as well even though they arent at the wear bars, he even attempted to pressure me into getting an oil change. I saw him do the same thing to a guy and lady that came in behind me.They finally replaced the front tires and i drove it at freeway speeds a few weeks later and the vehicle shook at speeds over 60mph. I took it back to be fixed and they said the tires were 2oz(a lot!) out of balance. A few weeks later i drove the vehicle at freway speeds again and it still shook. Fast forward a few months due to pandemic i took it to a different location to fix their work and they said the tires were 1 1/4oz(still a lot!) out of balance.I wouldnt recommend them to any ladies or people that dont know their cars well go there due to their predatory sales tactics. Their lack of ability to balance the tires with a modern tire balancer is inexcusable.

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Name: D*** o* G***** S**
Date: 2020-01-28 18:22:08
Rating: 5
Comment: The price for my tires actually went down. 40 minutes to install the tires.

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Name: M*** M****
Date: 2020-01-01 15:56:45
Rating: 4
Comment: Professional and helpful. Great service

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Name: S******* I*****
Date: 2019-12-29 19:08:30
Rating: 5
Comment: Came in via recommendation to get my car inspected for a check engine light. Service rep. was courteous and welcoming, got my information needed and let me know when the car should be done. Car was brought in that morning and serviced and given back in the same day- fairly speedy! I had thought initially after the service that there was something wrong since my check engine light had come back on shortly after. I took my car back just in case and no-questions-asked they said theyd take a look at it again for quality assurance. Within a couple hours (as they were busy that day) I had my car back to find it was simply a loose gas cap. The technician was thorough and very gracious in letting me know it was simply that small issue, even though they had to go through their entire checks again. He accepted my thanks and left it at that- I was expecting to pay or at least provide some tip, but my thanks was all he needed. I am very grateful for their service and their dedication to professional work. Superb job yall and thanks so much! Great place to get your car worked on- you wont be sorry.

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Name: L**** B******
Date: 2019-12-19 21:59:06
Rating: 1
Comment: Not good service.

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Name: B**** R*****
Date: 2019-12-09 01:35:54
Rating: 1
Comment: AVOID AT ALL COSTS — sabotaged my car and punctured a hole in my tire, then gave me my tire back flat after I already paid for a repair. Also cussed at me when talking about the contract. Extremely unprofessional behavior and will never return .

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Name: S**** S*****
Date: 2019-11-21 05:48:52
Rating: 5
Comment: Fast service, no wait on a Wednesday mid morning.

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Name: S***** N**
Date: 2019-09-23 22:56:36
Rating: 3
Comment: I leave my car there for oil change, alignment and replacing brake pads. they are relatively nice, but two issues: 1) the repairing fee keeps increasing to 1100$ eventually, which I would feel are they trustful? 2) when I pick up the car, the cashier seems dont want to talk even I asked questions regarding to invoice, he just say he dont know.

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Name: S*** K*****
Date: 2019-08-22 00:24:10
Rating: 1
Comment: Very poor service the guys are super super rude... they need to learn how to talk to their customers...in fact they ended up screwing our car PWR door. Hell no plz stay away from this place.

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Name: P***** K******
Date: 2019-08-22 00:11:58
Rating: 1
Comment: Absolutely impatient and arrogant staff at the desk. Unwilling to address long term problems. Tells me rotation is due xx # of miles but when I ask is it due, they wont calculate and say if its due or not unless asked like a school kid.

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Name: R** S****
Date: 2019-08-09 01:37:01
Rating: 5
Comment: Came in to replace a flat and worn tire for our family car. Tony, the manager, helped us out with a very good replacement at an affordable price that matches the same or similar type tire you find online or at other tire stores. Matching that with the speedy service (under 20 mins) and helpful advice made it all the better. Will certainly be going back again for tires and general car service!

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Name: G***** d* l* F*****
Date: 2019-08-06 23:18:07
Rating: 4
Comment: These guys are great. I am a loyal customer. They have always given me good prices, quick turnaround on my service appointments and they are friendly, patient and helpful. I highly recommend them.

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Name: M D
Date: 2019-07-29 20:48:23
Rating: 4
Comment: Appointment time honored, good job with rotating, balanycig and alignment. All under there new tires agreement.

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Name: T
Date: 2019-07-07 04:07:41
Rating: 1
Comment: Their coupons online are regular price. They charge the same price in the store so you are not you saving. Example...Their regular oil change is 24.99 while a coupon says the same price smh. Coupon should be 19.99!! I fill like they try to upsell you on unnecessary work to make a profit off there customers. Due to this, I will no longer get my 🚘 service when that employee is working. Shame on you!!!

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Name: A*********** V****** (******
Date: 2019-06-27 20:28:00
Rating: 3
Comment: I took a long time to alignment n to balance the tire but good customer service

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Name: E****** S*****
Date: 2019-06-13 18:29:08
Rating: 5
Comment: Very good service

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Name: M W
Date: 2019-05-06 05:01:53
Rating: 3
Comment: Didnt like that I had to pay for a lugnut being broken off.

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Name: R****** K****
Date: 2019-04-29 16:17:44
Rating: 1
Comment: Been there with a flat tire and was told it was not fixable, because the hole was too close to the edge. Started then trying to sell me 4 new tires, cause my tires thread were below legal limit (even though Ive been going on regular maintenance and weve been monitoring the tires). Sure enough, went down the block on another tire shop and they patched it in 10 minutes for 10 bucks.

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Name: C**** H****
Date: 2019-04-28 16:02:23
Rating: 5
Comment: Good service with reasonable price!

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Name: T* M
Date: 2019-03-24 20:28:13
Rating: 2
Comment: Immediate, friendly, and competent service from the front desk. Ended up with a bad seal on the rim after install which they repaired. After the repair, a wheel nut on the repaired wheel had stripped threads which broke the lug when I tried to remove the wheel to change pads. Pretty sure they over torqued the lug nut. Dont think Ill be back. Shame, I really liked the service.

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Name: K****
Date: 2019-03-01 00:32:23
Rating: 5
Comment: Their main website is a little misleading regarding product availability and such, but the quality of service makes up for it. In person, willing to work with customers and negotiate. I would recommend this specific location and the sales representative Tony.

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Name: F******* G*******
Date: 2019-02-17 00:27:35
Rating: 1
Comment: Dishonest. Go to ACE Tires next door instead.I changed my 4 tires at this Wheel Works in Sunnyvale 2 years ago. High-end tires with 60k miles TreadWear warranty and I purchased Road Hazard warranty. Today, I rode over a nail and went there to fix it. Even though the nail was in the repairable area of the tire, they claimed that my tire was too worn for repair, they would not honor Road Hazard warranty, and could only recommend to change all 4 tires anyway.Really? My tires were inspected and deemed in good shape by the dealer just 3 months ago! I then went to the ACE Tires shop next door. Those guys told me it was an easy patch and fixed it for 30$.

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Name: J** A*******
Date: 2019-01-05 22:13:58
Rating: 1
Comment: Failed to change summer to winter tires - doh! We brought our snow tires for installation (take summer tires off). Get to Tahoe to find out our summer tires are still on the car. Idiots didnt exchange the tires and screwed up our trip. Called in, new manager says store didnt have a manager last year. What? This store is a disaster - avoid! Also, only carry Firestone products...

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Name: A******** R****
Date: 2018-12-27 06:44:55
Rating: 5
Comment: Have been there twice now, the last time even without an appointment. They got straight to work, replaced and aligned the tires in less than 90 minutes. Great service, very friendly and professional. We will be back!

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Name: A***** S******
Date: 2018-11-28 09:32:06
Rating: 5
Comment: Owner was really helpful good customer service got me in and out right away

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Name: C****** M*
Date: 2018-09-19 22:36:58
Rating: 2
Comment: I was trying to book an apt with them and was told the technician leaves at 4pm even though they close at 6pm. Before the apt day, I happened to get out of work early. I got to the store at 3:20pm. However the technician left at 12pm that day because there wasn’t much work.I suppose they’re heavily apt based. But my experience is negative since their definition is store open is that a receptionist can make an apt for you.

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Name: W***** P****
Date: 2018-07-21 18:57:54
Rating: 4
Comment: Free tire pressure check

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Name: R****** H********
Date: 2018-06-25 22:32:27
Rating: 5
Comment: Brought my CR-V in for an oil change, no appointment, mid-afternoon on a Monday. I was told the work would take 90 minutes, but the next nearest place said they couldnt even get me in for an hour and I had a good feeling about this Wheel Works guy, so I stuck around. The waiting room was very clean and comfortable. They had chairs, magazines, a mini-fridge stocked with bottled water, and a TV running what might have been the History channel at a moderate volume - audible if you wanted to watch, not distracting if you didnt. Restroom was very clean and well-stocked with a lovely bonus oil painting hung over the throne. The guys were all very clean and professional and addressed other customers immediately as they came in - no one stood ignored at any point. The oil change was done in thirty-five minutes. I pointed out the discrepancy and he said it was better to err on the side of caution and give a high time estimate. It worked; I left happy. They checked my fluids and tires, topped off my wiper fluid, and let me know that my front treads were getting a bit low. I paid $38 for the work and am considering going back to have my tires replaced, even though its out of my way.

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Name: K**** A
Date: 2018-04-27 00:40:40
Rating: 5
Comment: Excellent service

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Name: K****** L**
Date: 2018-03-17 21:41:31
Rating: 5
Comment: When I arrived at the shop, they didnt have the exact model of my tires right away, so the manager had it ordered overnight from Nevada at no extra cost. I had a flat tire and it was raining, so it was a bit inconvenient. The store manager Justin voluntarily offered to let me drive with a temporary new tire which they installed at no cost, so I could get to work and come back the next day when the tires arrive! Im sure this is not standard policy, but Justin assessed the situation, thought about my safety and gave me the courtesy, which he absolutely didnt have to! Amazing service and human touch! Thank you so much!

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Name: S******** a** R****** G****
Date: 2018-03-07 01:10:16
Rating: 4
Comment: Good deal nice till

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Name: I*** U******
Date: 2017-12-08 18:42:54
Rating: 5
Comment: Was great service. May God bless you guys abundantly in your business.

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Name: M D*****
Date: 2017-11-27 13:52:03
Rating: 4
Comment: Friendly staff, good work, and a guarantee they stand behind. What more do you want from a tire store?

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Name: s***** k
Date: 2017-10-28 20:19:15
Rating: 5
Comment: Got a great service on tire replacement. Prices reasonable, but totally worth the service. It was done in exactly an hour.

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Name: D**** S*****
Date: 2017-09-16 05:28:42
Rating: 5
Comment: Top service and quality team.

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Name: J** R***
Date: 2017-07-31 20:46:08
Rating: 5
Comment: Man real Rock star staff. Drove there with my hazard lights on. A huge breaking system and tire problem. And I really thought the cost was going to be unaffordable which led me to window shopping online for a new car. The front clerk Maralous was fantastic with taking care of my needs and getting great prices for me out beating all competitors. Him and his mechanics were very knowledgeable, fair and honest. I left this place with a peace of mind. Thank you wheel works, Im forever grateful and shall return.

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Name: A*** L*****
Date: 2017-07-21 01:30:21
Rating: 5
Comment: Good service, great prices on tires.

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Name: H***
Date: 2017-07-09 23:05:33
Rating: 5
Comment: Kind and comfortable.Good price.

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Name: m*** z******
Date: 2017-05-08 00:46:03
Rating: 2
Comment: Make an appointment. Then you may not wait as long.

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Name: V***** W*****
Date: 2017-05-06 14:22:20
Rating: 5
Comment: Efficient, professional & cost-effective

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Name: v****** d*****
Date: 2017-04-25 17:47:43
Rating: 5
Comment: Justin is blessing!! Im a single working mother of 3 on a budget. When I came with the last of my savings and with three bare-to-the-steel tires he made it happen for us no questions asked and got us back on the road safe without breaking the bank. It was nice to see that our safety and well-being meant more to them than the cost of the tires. Good people still live! Thank you Justin for keeping us from a dangerous blowout!!

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Name: V**** S******
Date: 2016-11-27 17:38:20
Rating: 5
Comment: Good prices on tires, good service. Loyal customer for 15 years.

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Name: P*** F********
Date: 2016-08-28 17:58:41
Rating: 4
Comment: Helpful and fast (with appointment)

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Name: V** G****
Date: 2015-12-18 00:29:03
Rating: 5
Comment: Very helpful staff

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Name: J*** L******
Date: 2015-06-17 02:27:09
Rating: 5
Comment: Absolutely great service. I called just before the closing time and Carlos managed still to get my flat tire repaired during same day.