Wheelchair-accessible entrance
Yes
White Star Movers in Sterling Heights
Categories
Location on the map
Sterling Heights, Macomb County, Michigan, US
Accessibility
Phone: +1 586-977-0400
Site: http://www.whitestarmovers.com/
Site: http://www.whitestarmovers.com/
Opening hours
- Monday:8AM–5PM
- Tuesday:8AM–5PM
- Wednesday:8AM–5PM
- Thursday:8AM–5PM
- Friday:8AM–5PM
- Saturday:Closed
- Sunday:Closed
Comments (199)
We had Dan N., Josh Z. and Jordan move all the contents of our office into containers for temporary storage while our new space is being made ready. They were all extremely polite, efficient and worked very hard to load our contents into their truck in very cold temperatures. I absolutely would use them again and highly recommend White Star.Kathy L.
I would not recommend using White Star for your long distance move. Their practices are questionable at best. We had many pieces of furniture and boxes damaged in transit. We had damage to our house that we were told not to note during the loading process. We paid extra for the full value insurance and it’s been a battle to be compensated for the damage. It was explained to us that we would a replacement for damage, yet all we got was a repair.House damage has been refused to repair or compensate. I’ve moved now 3 times with professional movers and I’ve never had more issues than I’ve had with White Star. Beware working with these guys.
What a wonderful group of young men to help us move. Troy,Bobby,Chandler,Ben, Tyrik and Jackson could not have been more help. They even offered ideas on furniture placement. Also cheerfully moved some very heavy pieces until I was satisfied. Thank you fellas!
Ben, Maggie and Shane packed up my home. They gave me the BEST experience with movers in the last 15 years! I would HIGHLY recommend using White Star for anyone looking for a hassle free experience!
We are so happy with the packing job Whitestar movers did for us! Andrew, Trent, Steve & Kamryn were not only professional and did a great job, but they were also very pleasant & efficient. I’d hire this crew to pack my house again. Then, on move day, we had Andrew, Trent, John & Carlos. They put my mind at ease, handled every detail & did more than expected. They over promised AND over delivered. Give these teams a raise Whitestar! Best money I’ve ever spent on a move!
Ben, Curtis, and Shane were super friendly and accommodating with staging my belongings, and getting things to the correct rooms. They were very organized and treated my things with great care; made the process very smooth and stress free.
Bobby, Jaxson, Nick, & Chandler did a great job helping us move! Very professional and made everything easy. Would use White Star Movers again and recommend to others.
Can’t recommend White Star movers highly enough. Don A, Amir, and Ben B were great to work with and very professional. They were fast and did a great job. Excellent experience
They were excellent!! Maurice and Jackson arrived early, were efficient, and took great care with our mothers antique furniture. Could not have asked for a better experience!
I have white star for my moving today. Riley, Amelie, Nash and Jordon are amazing to work with. They are professional and super organized.
Ben S and Leo moved me from a 2nd floor apartment to a 3rd floor apartment. They were efficient and professional, moving heavy pieces and antiques with zero damage. Nice guys. This is my 2nd time using White Star and I would definitely recommend them and will use them again. Very impressed. Thanks White Star!
Quick, punctual, very professional and customer-oriented, honestly the best movers I’ve worked with and I’ve moved around the world a few times. Nash, Matt and Jeston made the move low-stress and easy.
Had to get my car weighed for a military move. Attendent at front desk figured this out without me telling him and ended up not charging me for the weighing. Also, he thanked me for my service as I was leaving. Very respectful staff, highly recommend.
Very dissatisfied with the service that I received with White Star Movers. I had hired White Star to pack and move my belongings from Michigan to Virginia, the last week of February in 2021 and I will say that I will never use them again. On Monday the 23rd we had a team come and pack our home up and Tuesday they came and loaded our belongings. I was unable to be there for the loading portion on the move however my husband was. My husband declined a walk through, believing that he could trust the movers. However after I got to the property and did a walk through after they had left i discovered that they left cardboard and a giant plastic bag in my master bedroom. I spoke to the owner Kaitlyn to voice my concerns, she was very dismissive and unprofessional. Later after the move was complete I was unpacking boxes and I was absolutely disgusted by what I found. I have cats and use a Litter Genie, the night before they came to pack I emptied and cleaned out the Litter Genie so that it could be packed. When I unpacked it two days after I moved I discovered a used tampon and applicator. I was absolutely horrified and contacted White Star again. I again spoke to Kaitlyn and who again seemed dismissive of my complaint. I will never use White Star Movers again!
Very disapponted with this company. They moved us over the weeknd and didnt finish the job because they were tired and over hours. I called this morning and after apologizing they wanted to send another truck out to finish but charge me another service charge of $250 plus the hourly rate. Not professiona
Ben and Curtis did an excellent job. Fast and professional. I hope I never have to move again, but if I do, Ill go with White Star.
Bobby W., Amelia K. and Jaxson C. were very professional and efficient. They packed up everything and put me at ease. Fantastic work guys!
Everyone looking for quality movers for a reasonable price this is the place to go! I had quoted competitors and no one beat their price or time quote for my things. Josh Z and Matt B showed up to my second floor apartment and I was a little worried as it took 3 guys to get my couch up…but they were literally the best movers, we’re so nice, extremely helpful and did more than impressive job. They did everything and took such care in the shortest time!! I was getting quotes for 3-5 hours and was looking at over 1k from other places. These guys did not dilly dally and waste my time for money and got the job done in 2.5 hours!! This was my first move so I really had no idea what to expect and this just set the standard so high. I will be using them in the future and would recommend them to family, friends, anyone.
Had White Star move a client of mine a few weeks ago into a senior housing community. Troy, Tommy, and Chandler handled the move and they were AMAZING!! Hands down these employees were some of the best movers I have ever worked with. Extremely kind and helpful to me and my team as well as our client. Went above and beyond to make sure her and her daughter were happy with all of her furniture placements before they left.
From my quote to moving day it self, white star made it all easier. We have a family of 6 and could not have done it without White star! The day of the move, Bobby, Dan, and Robert worked so quickly, and with such care. We were unable to set one of the beds up as flooring was still going in the room, they took their time to show and explain to me how they took the bed apart, and everything I needed to quickly put it back together when the time came. This is our 3rd move with white star, there is no one else!
White Star is a very good moving company with a friendly, professional estimator and 3 able men to load and unload. During the loading we were told that our entire household may not make it over on the truck. After a phone call we were assured all our belongings would be loaded and delivered. That was the only questionable thing that happened.Overall a very good experience.Fraser resident
Will, Leo, & Trevor were my crew today packing up the van. They arrived on time ready to work and with proper attitude, giving great attention to every small detail. I was very pleased with their level of service. This team had a real can do work ethic which I appreciated.Also received much help and info from Chris Phillips regional mgr. Kudos to the office staff, Megan,John,and Carol. Packing team of Riley and Chandler were great.
Our moving day was efficient and of the highest quality. Tayzon and Josh arrived early and loaded our furniture and belongings with great care. When we arrived at our new place, they were very accomodating and placed all furniture and belongings exaxtly where we wanted it. They handled everything with great care and were very efficient, friendly and accomodating. This is the second time we have used White Star and family have used them for their moves also. Thank you so much!
The movers were amazing. Super friendly and extremely efficient. I would highly recommend them. Josh z, chandler, Maurice
White Star movers did an excellent job moving my In-laws and some items to my house as well. They were very professional and courteous. Thank you to Bobby, Troy, Ben S. and Dom! Excellent work!
Leo, Mario and Jewels were professional in moving my furniture and setting them up. They were very friendly and polite. The White Star Movers were at my home well within the hour time frame that was told me. I would recommend this company for any moves.
Great moving company! I specifically want to point out the four gentlemen that moved my wife, mother, and I. Dan N., Robert, Kyle K., and Nick were incredibly awesome! They were efficient, very polite and respectful, good with direction, and most importantly, careful with our personal items. I couldnt recommend this company and guys enough. Thanks!
Bobby, Troy, and Will were incredible!! They were fast, careful, and thorough with our entire move. They all maintained a joyful spirit and were a pleasure to have as a part of our move experience. Highly recommend!!
It’s very hard finding movers that don’t just take there time so they can get paid more, I hired white star movers and I had the pleasure of Leo and will, not only did they do a great job not one bump on my walls. They did it in a timely manner I highly recommend White Star Movers and ask if Leo and Will can be the movers very impressed and satisfied!!
Used White Star to move a client of mine this week and Bobby, Chris, and Kyle were a wonderful team. They were extremely quick and careful with all of my clients belongings. Happy to move things here and there when we arrived at the new home, and incredibly polite and helpful. Thanks so much!
Ben and Santino were phenomenal! I would use them again in a heartbeat! I’ve used moving companies about ten times including overseas and these guys were professional, respectful, hardworking, responsive, and took away all of the boxes and paper. It was a great experience and they kept the stress at a minimum.
This delivery could not have gone more smoothly. The movers (Leo and Will) were communicative, arrived early, and were very professional when unloading my items. Leo and Will were very accommodating in offloading items where I needed them as well as courteous when we needed a moment to review where something would go and the paperwork.
Excellent moving company. Prompt and very dependable. Sonny, John and Isaac were very helpful, efficient and went out of their way to place furniture where I wanted it. I couldnt have asked for better movers. Cant praise them. enough wonderful experience.
Jake and Leo did an awesome job today with delivering our overseas shipment, carefully sorting items (and repeated carrying items up stairs) and were so patient with us when we couldn’t remember what was in each box (since our household was packed 3.5 months ago). They made it look effortless even though they unloaded us at the end of a long day. I highly recommend White Star and Jake and Leo specifically for their professionalism, care, and excellent service! Thank you!
I called last week to talk about the settlement, I was told someone would have to call me back…I’ve heard from no one. Your response to my original review makes it sound like I had a choice in the coverage I was given; no one ever gave me options, and I actually didn’t even see the contract until the movers already packed the house I was moving out of.Damaged at least $1500 of my belongings and offered me $200 as a settlement. I’ve used this company several times in the past with no issues, and the time where I do have an issue this is how it’s handled. So much for customer service and “dedication to a successful move”. I’ll be taking my business elsewhere.
Leo and Mike were amazing! My grandfather was being moved to an assisted living facility, and they were both tremendously helpful in both getting him moved in and organized. I can’t recommend them both enough! Thank you Leo! Thank you Mike! Your patience was so so helpful in this trying time. If you’re moving, call these two.
White Star movers did a great job. Showed up on time. Accommodated are move date. The movers packed up all our stuff then stopped at two different places. Tore our beds down and resembled all the beds. I would totally recommend White Star movers.
Friendly staff. Grateful to White Star movers Ben Shaw + Bobby White -- who called mom to confirm arrival window, arrived on time, packed up and moved all my mothers belongings carefully and efficiently from Grosse Pointe and then helped place everything at the other end with a happy attitude. Easy scheduling. Nice help with logistics (Kaitlyn, Megan). Just an incredibly positive experience. Highly recommend. Note: The company had been recommended to me by a family in Port Huron.
We have used White Star twice, both experiences were FANTASTIC. They made our moves stress free and super smooth. Highly recommended! ⭐️⭐️⭐️⭐️⭐️
After moving back to the US from Europe we were very satisfied with the service we received from White Star. Trent, Bobby, Alex, and Chandler did a great job with the entire job. They arrived on time and worked so hard (in a down-pour and intense humidity). It was a very large move, with two semis and several large and oversized items and they did not stop until everything was done. I was amazed. They made sure to keep my floors protected as well and we’re so helpful with the unpacking and organizing. I would definitely use this company again and recommend them to others.
Overall OK set of movers.Cons: my stuff arrived 3 hours late, and I had to wait in my apartment while I had no clue what was going on.Pros: Mario, X, and Bobby (my 3 movers) were very courteous and professional, and moved all of the boxes quickly and promptly once they were there.Overall, don’t set your clock by them, but they’ll get the job done.
The team of Troy, Bobby and Josh J were just amazing as they moved our furniture and items to a new home. This team is super energetic, easy to work with. Their efforts exceeded our expectations. Hire them, you’ll be glad you did!
My experience was very similar to the review posted by cool doctor. I used Mayflower/White Star for a move from Michigan to California. Eric C came to my house and estimated my items to weigh 4500 lbs (because what they charge you is in some part based on the weight of your load) and quoted me $4200. When moving day came, everyone was complaining about the amount of stuff I had and it not fitting into the truck they brought. Then, they said the actual weight was 6450 lbs and wanted to charge me a ton of extra money...as if it was my fault Eric miscalculated by almost TWO THOUSAND LBS. They claimed Id be able to track the trucks journey online, but I never had access to that service, and my items ended up arriving a week later than the estimated delivery date. As far as the condition they showed up in...see the attached photos. Please note the FRAGILE markings on the boxes. Definitely WOULD NOT recommend.
We used White Star to help move to our new house. The crew was very nice and considerate. They worked very hard the entire day to get everything moved quickly. Would recommend to anyone who needs help with moving.
White Star was hired to do a move for my fiancé and I from two different homes to our new house, the guys did an amazing job. Leo, Dominic and Ben Slavin were the movers. What was expected to be a 5-6 hour job ended up taking them less than that, they definitely hustled! They were cautious as to not damage the walls and even moved a piano up 7 steps. Thank you guys for a job well done
Jake and Will have been the best movers I have ever had! I have used WhiteStar Movers for 5 moves and have had excellent experiences each time. Mark White and crew make customers priorities #1
Bobby and Josh were awesome! They made our move smooth and easy! We Love White Star. The are the best
Josh Z, Matt B and Brooks did a great job moving our house. Very professional and courteous. They worked non-stop moving very heavy items. We highly recommend White Star Movers.
Leo, Steve and Dominic helped us out with our move today and it was THE GREATEST experience! With two young kids and two dogs, we did not have our packing quite as organized as we would have liked it when our moving day arrived but they took care of everything for us. They were also very considerate of where we wanted our items to go in the new house and made sure everything was to our liking. Moving sucks, but Leo, Steve and Dominic made it so easy. Thanks again, guys!
Professional, prompt and efficient movers. They saved us so much aggravation. We rented a storage pod thru them so we could get our hardwood floors refinished. They were able to break down furniture that needed to fit thru the door. They packed every item in the storage pod with padded blankets and shrink wrapped our cloth furniture . Then came back and unpacked the storage pod and used the same care. They got here and didnt waste any time. Weve used them 3 times and never disappointed
Ben and Leo were absolutely awesome. So polite hard working and considerate. What I thought was going to be a nightmare was a great experience. I would highly recommend them and this company. 10 stars. AWESOME GUYS.
Ive used White Star for several local moves now. I was able to book their services with only a few days notice and Mark & Jason were prompt, professional, efficient, and easy to work with. All my furniture was protected from dust, dings, and scratches and handled with care. They did a great job today & I really appreciate their help.
Troy, Bobby, and Chandler were all very helpful when it came to moving my family and I. They moved anything you wanted and did it at a quick paste. Would recommend them and use them again for any other moves we need:)
I was very pleased with the easy process of my move thanks to Jake and Will! Everything was moved in a timely manner and no job was too big for these guys. I would most definitely recommended and use them in the near future.
My contents were stored after a water leak which happened just as Michigan was being locked down for Covid-19. After a year, and still not completely renovated, it was time to get the furniture back. Leo and Jake were fantastic, having to lift and haul some extremely heavy pieces up a flight of stairs and maneuver around some tricky corners. They were very pleasant, respectful young men who were very willing to accommodate me after bringing a heavy piece up the steps only to have it go back down a different stairway. Can’t say enough pleasantries about them. Quick, efficient, respectful and friendly and not one marked wall nor scratch in my floor. If you are looking for movers, request them. Excellent job and thank you again guys!!
Leo and Bobby were fantastic movers. Not only did they load and unload the truck, they helped with other items as well. Great humor, personality, attitude and professionalism. Highly recommend them!
The three young men showed up early to get the move started and worked around us while we finished last minute packing. They moved quietly during our whole move loading as much as they could into their truck. They unloaded the truck running up our driveway on an incline and unless trips down the basement stairs non stop. They ask where we wanted every box, not just dropping them anywhere in the house.
My company organized my long-distance move from NYC to Detroit. White Star Movers was my unloading/moving company at the destination, and they did a fantastically efficient job. Very happy with the service that Jackson and Mario provided.
On 08/21 we used White Star movers to relocate our belongings 1/2 mile to our new home. Worst overall experience I have ever had with a moving company. It started off fine with the sales and quote cycle as Chris came out to the home to evaluate our belonging and provide an estimate on the cost to move. He was a complete professional and gave me faith in the company.When it came time for moving day, the moving crew showed up on time and things started out completely fine. I had two office desks that needed to be dissembled and moved. Part way through the disassembly of the first desk the crew chief told me they would be unable to move it because it was pressboard. This desk was shown to Chris and he assured me the team would have no issues. The reality was that they refused to move it unless I took it apart myself. When I went to put it back together, it became obvious to me why he stopped as he had completely stripped out two of the connectors. The crew is clearly not well trained on disassembly so use caution if you need this service.While the crew was moving stuff out of my front door they completely broke off two of my solar lights on the porch posts and I had to point it out to them at the end of the move.I also had a bed that needed to be taken apart which they did complete. However, when they reassembled it at the new home it was completely wrong. When I pointed this out to the crew they were annoyed because they were tired and didn’t want to deal with it, but they did correct it, almost. Later that night I found two slats they completely left off once I noticed the mattress sagging. Again, use caution if you need them for disassembly/reassembly.Next, the crew chief began to list out the many items they dont take/move.. no plants, no loose items, because they do not stack and make use of vertical space in the truck. Again, if this was a constraint I should have heard about this in the quote process. Chris did point out a few things I would have to move but the list grew when the crew showed up. The crew did end up taking some of the loose items as space permitted. It took us 12 car loads to move the stuff they would not take so this move was exhausting for us as well.The crew chief got irritated at the new home when he realized that everything on the bottom floor of my old home didn’t go to the same place in the new home. I am unsure why this mattered as I had help directing them where to go with each and every item.Toward the end of the move, the crew was tired and it was not until after they left I realized that they literally took the nose of the second truck and dumped it in the garage instead of putting the items in their designated rooms.The move was estimated to take a team of 4, 8 hours and instead took 12 hours, a 50% miss which I still do not understand to this day. Their estimating skills leave a little to be desired, so consider this when doing comparative quotes.I completely understand that moving is very hard work, but this is their business and the customer should not have had to put up with the attitude we experienced. I must say that one member of the crew was outstanding and should be the example for the others to follow. My china cabinet made it without a scratch so they took good care of that item. They also had a freezer that they went above and beyond on getting through the door.Overall, the crew was average and I felt like I paid more because they were tired. The service industry is a tough business, but this crew, with the exception of the one member, did not impressed and I would not ever utilize this company’s services again.
Moving day is alway hard and stressful but, with White Star it made it way easier! Thank you so much Ben S and Leo you were excellent to work with, They had a great attitude, hard working, hustled and made you feel Comfortable and confident that your belongings were in Good hands! Very happy with Leo and Ben S thank you again (for the millionth time) for all your help today!Much appreciation,Mike and Ashley.
Herman, Santino and Stan delivered my new refrigerator today. They were awesome!!! They were very professional and courteous. I hope they are the ones to deliver any of my large, future purchases.
My company used White Star to move our 6,000 SF office from Birmingham to Clawson. The move was effortless and professional. Matts team of five guys broke down desks, was careful of walls, and reassembled everything perfectly. I was anticipating a ton of touch-up painting in our new space and none was needed. They were prompt, courteous, teamplayers, and professional. I highly recommend this company!
We had such a good experience working with Will, Leo, Camryn, Alex and Amelia moving us out of our house. It was honestly amazing to see how well they worked together as a team to quickly pack and load our entire house - it made what could have been a stressful process into a really relaxing one. Highly recommend!
Mario and Otis were incredibly helpful during the move. They showed up on time, and they made it all go smooth without any hiccups and they took care of all of our stuff during loading without damaging anything. Big shout-out to them!
Jake and Will were very helpful moving all my stuff and super easy to talk to. They were responsive and made the process very swift. Jake also told me he was getting engaged, congrats to him!
Leo and Jake were on time. Super professional, honestly the BEST moving experience Ive ever had. Including with family .... lol. Asked questions and responded professionally. On top of being very friendly. I would MOST definitely recommend these 2 guys. I cant speak for the whole of the company, but I would thank them for sending these guys and would use them again.
Otis and Corey did a fantastic job with my move, which was about a month ago. They did a great job maneuvering through the narrow staircases of my 1915 home and had a great attitude! Highly recommend.
I used white star movers to move my grandmother, they were on time respectful and very gentle with her fragile belongings. Will, Leo and Bobby are the best and highly recommend thank you again
We had a very heavy outdoor BBQ grill island shipped to White Star Movers for delivery. When Derrick and Tyreece arrived in our driveway they made a professional judgement that the island was much to heavy to safely unload. They were courteous and professional and my wife agreed with me that it was best for them to take the island back to the warehouse for safe keeping until we could reschedule delivery when we had a fork lift available to safely unload the pallet. I will be contacting White Star in the morning to reschedule. I’m confident that my island grill will be In good hands until it’s delivered safely.
Movers showed up on time. Communication was excellent. The crew of Will, Leo, Ben Slavin, Santino, Evan, John K, Jules, and Karin worked excellent together as a team. The arrived, evaluated the work to be done, executed and worked as a well managed, outgoing, and enthusiastic, exceptional staff. They were happy working together and getting the work done.
We hired White Star Movers to relocate our family into our new home. They were the fastest to respond to our online inquiry, they followed up and made sure everything was confirmed and that we would be ready.Day of move they sent an amazing team lead by Robert with Will, Jarrod and Malik. They did a great job packing our stuff and moving it. When we got to the new house they asked lots of questions as to where items should be placed etc. they protected the floors and doorways at both houses. They team was very professional and respectful of our personal items. Their pricing was accurate and fair. We would recommend White Star Movers to anyone who is moving. Thank you for your great service.
Leo, Dominic, and Ben Slavin we’re efficient, friendly, and professional. They even moved my upright piano up a flight of stairs! 🙌🏼 I would recommend them and White Star Movers to anyone looking to make their move stress-free.
What a great experience. Moving is stressful, but not this time around for J. Liedel. Jake R., Leo R, Sonny and Nash made things smooth and easy. They were extremely courteous, efficient and pleasant. Highly recommend! Thank you fellas.
Thoroughly impressed by how seamless the process with White Star Movers was from start to finish! The team’s Christina took time to provide an accurate estimate of the cost of service with the very first call and fit us into their summer moving schedule quickly seeing as we had a tight timeline. On the day of the move, Trace and Jake were a pleasure to work with and took great care of our belongings. They reassembled everything in the new house based on our preferences and checked in to ensure it was well positioned. After 13 moves, this was by far the best to date. We would highly recommend.
Dear White Star ... did you know you have rock stars amongst your employees? You do, and their names are Bryant, Trace and Leo! They did our move yesterday, and were the only thing to go right for several hours. They were quick, efficient and careful with our items. They were polite and very respectful to us. To be blunt, they made me so happy that I almost started to cry. Worth every penny, I would recommend them ( especially these 3 men) for any local move!
Bobby & Bryant were amazing, they were early and ready to go right on time! They did amazing work and had positive attitudes. We were so grateful to have such a good experience and would definitely use this company again thanks to Bobby & Bryant doing a fantastic job.
I had a moving from Michigan to Atlanta . Bobby, Nash and Xavier came on time with all equipments and boxes. They packed everything with care and loaded them in quick time. They were very kind, friendly and professional.
While I didn’t personally use this company, my parents did. My parents recently moved and ended up using White Star Movers at the last minute (due to issues with another moving company) and they were fantastic from start to finish. Totally professional, courteous, & fast (those guys run). Thank you for making a difficult move a LOT easier. Can’t thank the 2 crews enough.
These guys were friendly and went the extra mile - Don, Dre, Amir and Tazon were fantastic and efficient. Thank you!
White star movers was the most wonderful moving experience weve ever had! From the moment we met with Eric we were immediately met with professionalism, and he was so kind and helpful throughout the entire experience. The movers showed up and packed up our house in less time than we thought it would take--not only did they pack and unpack our house quickly, but they did so while taking great care of all of our furniture and belongings. I am so grateful my realtor recommended their company, i would use them again in a heartbeat for our next move!
Wow, a company that prides themselves on customer service and speed. I requested two movers and when they arrived I thought to myself I maybe shouldve asked for 3-4 Knowing how many items I had. Not only was I wrong, they were fast and clean with the move. Not only did they take special care of my items, but was extremely careful with my home. Office staff was super friendly and very helpful.
White Star has moved us twice which also included extended storage of our belongings. They did an excellent job and delivered on time. I highly recommend them!!
We received the best customer service and they were great to work with. Very professional and kind, would definitely work with them again!
Excellent team with a good process to communicate where your item is all along the route. Notification by email and text of arrival date and time. Came exactly when expected. Movers were neat, polite, careful with the large item and placed it exactly where I instructed. Could not have gone better. I wish every delivery I had was from White Star. Highly recommend.
My brother, Ben Slavin, has worked for White Star Movers for several years. Recently, he took time off of work to help me move from Michigan to Maryland and he did a phenomenal job! I was so impressed with the skills he learned from White Stars. I highly recommend White Stars to anyone who is moving within the state of Michigan.
Second time moving with White Star and we will use them again. Friendly, respectful and most importantly when paying hourly; FAST (but careful). Nothing damaged and done in half the time we expected. Mash, Trace, Trent and Sully were great guys to work with!
White Star is the worst moving company I ever hired out of 12 moves. First, White Star, Mayflower and United are one company. I moved out of state and they promised a one-truck move--meaning my belongings wouldnt be moved from truck-to-truck. I found out long after the fact, through realtors in Michigan, that White Star does NOT offer one-truck moves over state lines. White Star packed my items in a Mayflower truck and my items arrived in a United truck. White Star tried to lie and say they didnt switch trucks! Secondly, they said they knew how to move grand pianos. They dont. They did $2569.00 worth of damage to my grand piano because they didnt know what they were doing. I have proof of this. White Star underestimated boxes needed and made me buy $700 more boxes on moving day. Plus, I had to purchase more boxes at Lowes that day and scavenge the neighborhood for even more boxes. In the end they refused to move whole closets because they didnt have boxes. I didnt impose limitations on boxes. I never heard of a mover that didnt bring enough boxes. None of my Stiffel lamps were wrapped in lamp boxes. They were scratched and broken. Some lamp shades were busted, some disappeared. I have pictures to back up my claims. Some lamps were put in the truck without being boxed! When I got to my destination things were missing and White Star admitted they still had my items in their warehouse. White Star lost ALL the hardware to the furniture that they knocked down, lost all cables to printers, computers, chargers, etc. After the boxes left my house, they were opened and someone pilfered through them. Not only was many things missing, I got items that didnt belong to me! The settlement was a long, laborious exercise of stupidity, where an unbiased arbitrator said I didnt jump through their hoops fast enough. The truth was, I met all their deadlines of filling out forms, performing little exercises and busy work, but I had to call and spur them along to continue with the process. They deliberately dragged this process out. Nobody ever addressed that items were stolen, I had other peoples items or why lamp boxes werent used. They also stated that I expected them to supply the boxes! Moving companies SHOULD supply boxes. I didnt know how many boxes I needed. That is why a estimator comes to the house prior to moving. While going through this process, I was held up and stopped because I had to deal with a bunch of different companies. Armstrong Relocation, Estes Relocation, Claims Team 4, Unigroup, etc. These companies all had a high turnover rate and the people I worked with kept quitting, so I had to start the laborious process all all over with my claims. In addition, they kept telling me that I needed to talk to a manager, but never had a name of a person to talk to. I spent hours on hold. I finally squeezed money to fix some of the damaged furniture, but they refused to pay for the long list of broken and stolen items. This is a customer-service driven business. I wanted Marc Rogers, the CEO to get involved because I was sold a lie of a one-truck move with movers who knew how to move a grand piano. I got neither. In the end, I was treated very shabby and have warned many realtors to never recommend Mayflower or United.
Ive hired movers 3 times in 3 years and White Star was the best Ive worked with so far. This was a pretty simple move. All of our things from a 1br apartment were in a storage unit and needed to be moved to my new apartment across town.Tayzon, Blake, and Trace were on-time, fast, and had a good attitude. They were careful with our things, asked questions when something was unclear, but could work well on their own. The only thing complicated in the move is that we wanted to leave some pieces of furniture at the storage facility, but in a smaller unit that we rented. There was no drama around this and the movers did it perfectly.The office staff were also very helpful in arranging the move. Learning from my past experience, its so important to get the right size of crew and a big enough truck. If the truck is too small, time will be wasted playing tetris in the back. I followed the companys recommendation for crew and truck size and it was perfect. In fact, the move went faster than estimated.As a comparison, we used another company to move out of our old place. It was a harder move, because we were on the high floor of a tower. The truck was too small and the crew of two was not enough. A word of advice if youre moving into or out of a tower: increase the crew size by 1 or 2 beyond something ground-level. If the crew is too small, theyll be splitting their time between the elevator and loading the truck greatly increasing the move time. With a large crew, part of the team can load, while the other moves your things down the hall and into the elevator.
We had a great experience with our movers! They were extremely efficient and worked nonstop until everything was done! They were very careful with all of our things and great about protecting our floors, walls, and banisters. They were very polite and great about asking exactly how we wanted everything set up. I would highly recommend them!
White Star Movers in Sterling Heights Mi was great! Trace, Steve C, and Chandler were very professional, efficient, friendly and took good care of us all around. They moved us out of one home and into another. I would use this company again and request these three fine young men!!
I work for a Restoration company and have been calling White Star Movers for about 2-3 years now because not once have they disappointed us. They are all very professional, keep their trucks neatly organized, protect furniture with moving blankets, straps, and shrink wrap. They even protect new carpet and wood floors! Not many moving companies do that. It for sure makes my job easier because it keeps my customers happy. I never have to worry about a thing with these guys. We always request Neil because he already knows the way we do things, plus hes very friendly and patient. Everyone in my company including myself trusts him. Youll be satisfied with any of the men there honestly. Henry, Troy, Joe, Tim, Brandon, and John are all great, too! Ive seen these men move pianos, triple dressers up and down stairs, refrigerators, and antiques without any damage ever. I highly recommend White Star Movers!
Tyrese and Derrick just delivered a piece of furniture we had ordered and were kind enough to bring it all the way into the room where we will be setting it up. They were only required to put it just inside the door - much appreciated for going above and beyond!
We contracted White Star to move us out of our house and store all of our furniture and other goods until we were able to move into our house in Arizona. White Star sent a great bunch of guys to pack and load. I was pleasantly surprised at how those guys worked sometimes running to get something or get something to the truck. They were very courteous and polite.Six months later were able to move into our Arizona house. The driver of the van was just great and the guys he brought were real workers. In about 4 hours our goods were unloaded and placed were I asked and they were ready to leave. These guys were efficient. Our painter just finished minutes before the van arrived and not a wall was scratched or painted smeared. Again these guys were polite and courteous and treat our us and our goods with respect.Our furniture arrived in the same condition as when it went into storage.The movers that White Star sent were very good careful and helpful. They would be at the top of my list again.Clive Francis
Bobby and Nick transferred contents of my storage unit to my house and moved appliances from garage to house. They were efficient, highly competent, and courteous. Everything went smoothly.
We used White star for our most recent move and were very pleased with the high level of service and care from the team. Will, Jake, Bobby were excellent! Five Stars!!!!
Mario & Steve exceeded all of my expectations and were fantastic to work with! They were on time, incredibly professional and accommodating, and handled all of our property with great care. If you are looking for a reliable crew for your next move, I would highly recommend working with them!
White Star is one of the companies used by Costco for deliveries. They delivered my new TempurPedic king size mattress and did a great job. I had an epidural injection that morning and was unable to remove my old mattress before they arrived. While they are not paid to do the removal they were very understanding and took care of everything for me. They also gave an accurate window for delivery time and called as promised with a 30 minute warning.
From scheduling until the move the company was great to work with. KJ, Will, Leo, Mario and Bobby were all great. Moved everything quickly and treated everything carefully.
My experience today with White Star Movers Mike P and Robert S were over the top. They worked in a professional manner, were punctual, used time wisely, and did a great job with the treatment of my belongings. They were courteous, polite, didnt mind if I changed my mind. They asked questions to be sure they understood my notes. They went above and beyond what I expected. Wow. I would definitely use this service again. Marlene F. 8/15.19
White Star is awesome. They were a few minutes early!!an So friendly and professional. We moved on 3/14 and the two guys names escapes me, Tre and Chase I think, but anyway, they were awesome. The work they put in to get some of my big furniture out and in the new house was awesome. No damage at all. Thank you for making my move easier!!
Office staff fit me in for a garage to house move with little notice. I appreciated that. Although the moving crew, 2 young men, were very cautious, failed to get my box springs upstairs. They tried Spending precious time $$$ and declined to go any further. I then ordered split queen box springs which never arrived Sears is awful. I waited for a week then 2 weeks. My family arrived only to sleep on the floor. Luckily family member gave it a try and my 3 queen size box springs were placed it 10 minutes.I’ve asked for compensation for the time lost with the failed effort of the young crew $$. I was told that is not possible.Bad form, bad customer service.
Hiring White Star for our move was the best decision that my boyfriend and I could have made. Neither of us had ever hired professional movers before, so we were not sure what type of service to expect from a moving company. We received a quote that was very affordable & accurate - moving furniture from two different locations. We were very pleased with the level of service from the movers, Troy and Tony. Not only were they polite, professional, fast and efficient but funny and genuine. Our move was finished so fast, we almost couldnt believe it. Also with no damages or hiccups along the way. We were truly pleased with our experience with White Star and will definitely be using them for our next move.
This is the second time I’ve used White Star movers and this experience was even better than the first. From the time I spoke to Caitlyn (sp?), to schedule the date, until the last box was delivered I could not have been more pleased and satisfied with their service. The movers Joshua, Otis and Nick arrived on time. They were very professional and friendly and wasted no time getting the job done in a timely manner. If you are planning on moving soon I would highly recommend using White Star movers.
Fantastic experience! Josh & Bobby were incredibly fast & efficient. I was a bit nervous about moving, but Josh & Bobby made the experience much better. They worked well together. I would highly recommend this company!
These guys are great, they are very energetic, professional and helpful. Will, Bobby and Trent did an awesome job! We’ve used this company twice now and can highly recommend!
WARNING:My newlywed wife & I used this company 14 months ago & wanted/ should of written a review much sooner but anyways...Our story goes like this...We had this outfit move our household belongings (2 homes) from the Detroit area tonorthern Mi & we were told the price would be 6k.The movers were moving our boxes which we packed ( Bubble wrapped everything ourselves) & told the movers we had fragile items & were told by them they would be careful ( Certain boxes were marked FRAGILE)My wife told the mover to be careful because the box on top of the handcart/ dolly had fragile written on it & as soon as the mover acknowledged her the box fell to the floor breaking a valuable family heirloom into approximately 50 pieces.( The mover took a picture of it)My wifes expensive tiera was broken ( 10 pieces)Our expensive 10k solid cherrywood dining room table & hutch are scratched & chipped.I called & talked with (unknown name) receptionist & was told to send in picturesof broken items.My wife talked with receptionist a few days later & was told since the company did not pack our belongings they were not responsible & if we wanted the rest of our belongings we would have to pay an extra 2 k which we did since they had our $1,500 couch,$1,500 massage chair & other numerous items.Over the remaining months we discovered 2 tables are missing, roofing torch,& just a few days ago looked for my laser miter saw & noticed it is missing.The mistake we made was using this company but since we did use company we should of disputed the credit card charge within 2 months of using company.In closing...If we ever move again we will rent several U- Hauls & have family members move us.UPDATE..I called Kristina the next day & she was clueless so I told her about the review I gave the company.She said she would call me the next day but NEVER called.THIS COMPANY SUCKS!
Troy, Bobby, Ben Slavw, Tyrik, and Isaac helped us move today and they were great! Very professional and did a great job!
White Star Movers handled my mothers move from Michigan to Pennsylvania recently. She was exceptionally satisfied with every aspect of the move. To begin with, the moving team visited her home with a complete team of White Star representatives. Each team member helped to coordinate the move from providing a very cost effective quote, to coordinating a two stop move across states, to expert care and deliberate planning of century old antiques. The entire experience was considerate, professional and carefully orchestrated. The moving team had an exceptional foreman, Jordan, who was prompt, thorough and very professional. Both of his moving teams handled her belongings as if they were their own. It is very clear, this moving company has customer service as their number one priority. They came highly recommended and we can attest, We would also highly recommend their services to any one considering a move. Thank you White Star Movers for the care and attention you gave my mothers move. You made a stressful situation very calming assuring her belongings arrived safely and securely.
We decided to hire a moving outfit for the first time. JoAnn came out and gave us a price and we signed up immediately because of the value she brought.Jon D & Joe K was the moving team assigned to us. They were absolutely phenomenal. They arrived on time & ready to work. They were both polite, respectful, and had positive attitudes and went the extra mile for my wife and I & they loved our dog!I would highly recommend Jon D & Joe K. We will use them in the near future once our house is done being built.
White Star Moving company was unbelievable. They stepped up big time when a different company locally cancelled on me THE day of my move. I called White Star Movers at 10:30 AM and they arrived by 11:45 AM the same day with a large truck and three movers. The employees were polite and hardworking. They had my three bedroom condo moved into a new house 4 hrs later. Not only that, but I was their second job that day. Unbelievable! I cannot thank them enough. I recommend them to all.
Couldnt be happier!!! Customer Service was stellar. When I called to schedule my move I was given full details of what service is provided, cost and all my questions were answered. When I received the confirmation call I had a few more questions and those too were answered in detail.The guys showed up promptly and immediately got to work loading the truck. I was impressed with the speed and care of their work.At my new place, I was unsure how I wanted my living room furniture setup and was just going to leave my sectional in pieces. The guys didnt want to leave it that way and helped me decide what the best layout was and connected my sectional. Im so grateful they took the time to do that and I have 1 room completely set and usable.I will definitely be using White Star again and recommending to all.Thank you for wonderful service!!
White Star movers did my two-stage move, and finished today. Amazing experience! When I sold my condo, I had to put things in storage because the closing for my house was 3 weeks later. Hockey Jake and Will did the move into storage on 7/6/2019, and Jake R and Matt B moves me into my house today. Both teams HUSTLED! On the first move, it was super hot - the guys worked hard all day, though and did a fantastic job. Today, Jake and Matt moved everything into my house (most into the basement), and they were fast, efficient and super careful with my very old furniture. I highly recommend them if you have any moving to do!
Had a great experience with this company today. The movers are personable and professional. They went over and beyond to make sure everything is secure and inventory was correct. Received good advisement on how to pack better and unpack, which I asked for. There was a new hire and they trained him well through out the day. I have worked for a fortune 50 company and know what customer service means. Please take care of these guys, they work hard, no ones perfect, and when they called their warehouse for additional needs, they were there to assist on the spot. Thanks to all that coordinated this move. Thats not an easy feat. Thanks to dispatch making it happen. You all are appreciated.
Ben and Trent were amazing. They were right on time for pickup and dropped off extremely quickly and were very helpful and friendly. Made my first move a breeze and could not be happier with the service they provided!
This was the second time we used White Star Movers, and I can promise we will use them again. Not only were Jake R and Ben S efficient and swift, they were incredibly friendly. They were on time, and worked with smiles in the snow. They unloaded our first place in about an hour and loaded our new place is less time than that. We are in our current place for at least 2 years, and White Star Movers will be moving us into our first owned home then!
We had never been moved by a moving company before. After living in our past house for 30 years, and moving to Texas to be with the kids, we couldnt have had a better experience with White Star Movers. The two gentlemen that packed up our house, moved our furniture, and unpacked in the new location were excellent. They took such care with everything. All our things made it with only one broken glass and that was probably my fault. Very professional group of workers.
The worse company ever . They damaged my brand new couch. They don’t wrap anything or use any protection method . When I called them after I took a picture and send it to them , they said it was not caused by them even thought their driver said it might got caught on the side of the truck.They won’t repair the damage and they won’t even apologize .In addition to that , they will miss lead you when you ask them about the cost . They charged me double what they told me when I called them to schedule the service .I will never ever recommend this company .
Robert and Ben were awesome!! Extremely professional and under the quoted price. Highly recommend. Thank you!
Jake R, Conner and Brendan were awesome! They were on time, very professional (but also friendly) and worked quickly. I cant think of one complaint I have about my move. I truly appreciate their hard work especially because it was very hot and humid on my moving day.
We have used White Star for our last three moves, each was an outstanding experience. We just used them May 2nd, Jon D, Joe K, and Kyle B did a superior job. They arrived on time, completed packing and loading in only 2.5 hours, and had every thing unloaded and in place in a total of 5.25 hours.All three were very professional and seem to enjoy their jobs. I would highly reccommend White Star to anyone considering a move. I dont think you can find a better company to move you and your belongings.
Had a 4 man team move us on Wednesday the 9th The guys were quick and careful, A storage tub cracked ( old tub not WS fault) the guys were quick to toss a moving blanket down and wrap up the tub and tape it up without losing any items. The are quick thinking and prepared for anything. They brought floor runners, pads, bins, boxes. They moved 3 storage units worth of stuff across town and into our home in 6 hrs nothing broke, scratched. They took things up and down the stairs without a dent or scratch on the walls. You cant beat the peace of mind using them.
Very happy with our experience with White Star. Josh Z. and Matt B. were very professional and went above and beyond in helping us move our furniture. Would definitely recommend and use them again if the need arose. Thank you.
We used Whitestar to move and they broke the legs off of our china cabinet. This china cabinet was part of a treasured dining room set that was exceptional quality. Of course we paid for the move when it was done, more than $1,000 and they told us the repair or replacement would be performed within two weeks. We had to call twice to get them to schedule us with Angelo. This is the person they use for repairs. We are scheduled 3 times and Angelo came up with excuses as yo why he couldnt make the scheduled appointment. At times when we couldnt reach Angelo, we called Whitestar back, talked to Christina and SHE couldnt even reach Angelo. Angelo finally came out after 3 weeks and refused to brace the other side (the legs that were not broken) and was rude and unprofessional when asked to do so. He used spray paint to cover the damage and there is a screw sticking out of the inside of the cabinet. In addition, because he added wood to the side that was broken but did nothing on the other side, the China cabinet is not level, making it unusable to store or display China. I cannot stress how unprofessional Angelo was when we asked him to brace the other side. When we called Whitestar back, multiple times, they refused to fix the issues, and refused to compensate or replace. Will NEVER use Whitestar again or Angelo. But they have not heard the last from us!!
Wonderful service and could not recommend highly enough.White Star / Mayflower really went above and beyond to make my move as easy and swift as possible.The moving team were rapid, very professional, courteous and went out of their way to sort an issue created by my relocation company to ensure an air freight shipment went through.To add to that, I accidentally let the team pack an important document - I realised the following day and the the staff at the depot went totally out of their way to try and retrieve it for me in time for an international departure.
My delivery team Cheyn and Herman delivered my headboard in the time window given. They were friendly, courteous and delivery went smoothly, they went beyond expectations! Would recommend!
The girl in the office is very unprofessional she made our move Very stressful they shouldn’t have her answering the phone or even running a company she’s very rude I’ll make sure all my friends don’t have to use this company
Moved April 7, 2020 with Tre and Trace. They literally saved us from a living hell. The original movers we had booked cancelled AN HOUR before they were supposed to show up. My husband, toddler, and I absolutely had to be moved out THAT DAY as the new owners were taking possession the following day. I was in a state of complete panic --ugly crying and all-- until we found White Star Movers. They agreed to come help us the very same day, and two hours later they showed up promptly and were an absolute JOY to work with. White Star Movers needs to give these two wonderful gentelmen a bonus ASAP!!!!! Thank you so much Tre and Trace!! I will never forget the kindness and professionalism you both showed my family! Love, Skyler.
The company loaded up 12,000 to go over the road and loaded everything wrong, boxes were smooshed, pictures broken, they mixed loads together so the movers I had, had to go through other loads mixed in the trailer which added another 3 hours because white star can’t load correctly. Do not recommend.
Cannot say enough great things about our experience with White Star Movers! Don, Bert and Dylan were terrific! Very pleasant, accommodating, and efficient. If we ever planned another move, we would definitely call these guys!!
Santino, Leo and Tayzon unpacked my shipment today. They arrived early and unpacked all of my stuff within an hour. They were super helpful and moved all my stuff with care.
This is the worst company I have ever worked with. I would never recommend them. They were hired to deliver my furniture order and sent it on a truck with 2 delivery persons who were unable to handle the weight of the items. The weight of the items is listed on the manifest. My items were damaged, my wall was damaged, and a job that should have taken an hour took 4 hours. During the 4 hours the delivery persons were hanging around my office, they didn’t even finish getting the handles attached to the furniture, my office staff did. They talked on their phone, complained about their company and cursed. (Actually one person was very considerate, just not informed how to do his job and not strong enough to do his job, following a leader who was very disrespectful). Kaitlyn who represented herself as an owner, I don’t know if she is, refused to assist with sending a backup crew to help them and suggested that the desk that was laying in my hall because they couldn’t get it any further, and it only got that far due to my staff assistance, be put back on the truck to be delivered another time. If they barely got it in, how do they get it out? Now it’s not protected with a box and we were the first delivery of the day. They still had half a truck of items to deliver. Eventually 2 people were sent over and it took 10 minutes, as I said it would, to get the 2 desks in that were the real issue. 4 hours of arguing for 10 minutes of assistance that could have been avoided if someone had read a manifest properly. All this and arguing with me, and avoiding the company who sold me the furniture, which I assume they just got the contract with since this is my 3rd order this year and my first delivery from Whitestar. Worst Customer Service. Worst delivery service. Worst Service all around. Never use.
White Star provided an outstanding service from the moment Eric delivered an accurate estimate until the conclusion when Donald, Trace, and Scott skillfully reassembled my daughters day bed. The team was polite, courteous, and incredibly hardworking. I could not give this group a higher recommendation.
Doc and Ben did a great job hauling away a defective couch and bringing us a new one. They put down a special carpet to keep our floors clean, were professional and prompt.
My moving experience was great with White Star. The guys showed up on time and were friendly, professional and knew their stuff. I was a bit frustrated because one of the guys had a bad knee so the other guy had to do most of the running up and down of steps where I moved to. There were a few nicks/scratches but Debbie at their Sterling Hts office was great to work with. She sent the furniture guy over and he fixed it right up. A few weeks later, I noticed a few shelf hooks missing and screws from my mirror dresser but Debbie sent over a couple of guys who happened to be in the area. They couldnt fix it because the screws were missing but they ran out and got some from home depot and came right back without me asking them to. Super pleased and happy with their customer service. Would definitely use them again!
Now reviewing:White Star MoversPoor customer service! They misquoted by double the weight and left out our bedrooms making us having to pay to have them come back. Henry the mover made the situation so much worst and I was in tears by the end of the first move. He lacks basic customer service skills and does not know how to handle a crisis situation other than making the customer feel stupid and unsettled. I felt conned by this Company. I had 4 bids and all the other companies were including 2 truck runs for my whole house items. DO NOT USE THIS COMPANY!
I hired the movers in June of 2019. The employees gave a quote over the phone and arrived on time. Unfortunately the truck was too small and they could not move all the furniture as promised. The company also only sent three guys to move all the contents of a 1900 square foot ranch. The guys ran over on time and charged me several hundred dollars more. Numerous pieces of furniture suffered dents and scratches. The worst part is now six months later i have had two couches with legs that fell off due to improperly assembling the legs, My childs bed was missing screws and unsafe and wobbly, and today I went to use a futon for out of town guests and found the wood was broken and missing the hardware. The futon is now unusable. I understand that things happen, however the movers not only damaged the items but failed to tell me. I would not recommend this company.
Ben and Bobby were great to come and move our familys piano! Great guys! Fast and very professional! Thanks guys! You were great!
Leo and Steve were terrific. They were kind, prompt, professional and most importantly they were super diligent in making sure walls and items werent damaged. Highly recommend.
This was our second long distance move with White Star Mayflower and our experience was nothing but wonderful. From the initial contact with our coordinator Joann, our facilitator Carol and our two hard working(butt busting) Movers Joel and Chris it was smooth with no worries. They are as professional as a consumer would expect, following up each phase of the move with telephone and text contact.Use them if you wish your move to go like clockwork!
White Star did a local move for us June 27-28, 2019. Jake R(also goes by Jacob) was the driver/head mover both days. Jake and his crew had good attitudes and were hard working both days. At the completion of the move, Jake told me the plastic put down on the carpet can be left in place for up to two months. I verified with him it was two months and not two days, and he said yes, up to two months. Three weeks after the move, I removed the plastic and was left with a sticky residue on the carpet. I called White Star, spoke to Misty, and was told the plastic can only stay on 24 hours. I asked her to speak to Jake and verify he told me two months. She said she would not ask him, that no one in the company would say two months. Mistys rude, disrespectful reaction boiled my blood. One would expect better treatment after spending over $4,000, but even if the move was less costly, one would expect courteous behavior in response to a complaint. I called back after calming down, told Misty I didnt appreciate her treatment of me, and asked to speak to her boss. Misty said she had in fact called Jake, and that he denied giving me the misinformation. Maybe Jake has too many clients to remember, or maybe hes concerned about the ramifications at work if he told the truth about what he told me. Regardless, one would think White Star would do a better job handling customer complaints. So now we have a costly carpet cleaning bill due to Jake P. As an aside, Jake R, Matt B, Adam S, Nolan, Mike W, and Adam S damaged five pieces of furniture during the move. Any company can act like they care about the customer before they deliver service, honorable companies follow through with action after a complaint. White Star is not an honorable company.
Jacon S. And Kyle B. came to my house March 7th to move me to a new house about an hour away. They were very fast and efficient while still being conscious of the fact that some of the items they moved were fragile. I have hired movers multiple times in the past and I can honestly say that I am very satisfied with Jacon and Kyle from White Star Movers. They went over and above. I definitely received every bit of the service I paid for and have already referred them to several people. Request them if you are in need of moving services.
The guys that moved today 7/16/21 were very respectful, worked hard(in the rain) listened attentively. Patient with the change of plans. Thank you Their names John D, Bobby, Ben W. , Trent
Amazing price. Showed up on time. Utmost care moving my antique furniture. Not sure if every employees is this amazing, but I had an above and beyond experience with Brett & Andrew. Made a stressful time much easier. A++++. Only wish I knew about them earlier.
I have used this company several times and they are great! They’re fast and professional!
The movers that packed up our home, to the movers that made the final delivery were awesome. We needed to be out on a certain day so instead of giving us a 2-3 day window (like all the other companies) of when they would show up they promised to be there on the date we needed. They sent a smaller truck so we would be out on time and then transferred it to a semi truck that did cross country moving. The move went smoothly and we were kept informed each step of the way. One thing we really liked was they came and looked at our home and what we were moving instead of others that give you a guesstimate over the phone and then show up and want to charge you more. This is the 1st time we have used professional movers and I would highly recommend them. We were moving long distance from a home we had been in for 40 years and was a bit stressful, we had never made a move like this before. From the moment they walked in the door and took over they completely relieved all of our stress. We truly cannot praise them enough.
This is the first time we ever moved long distance and I was a nervous wreck because of everything you hear and see on TV. I looked some companies up and read reviews and White Star had some of the better reviews and is why I actually decided to go with them. The guys covered all of our furniture and worked very hard loading us up. Our delivery went very smooth and the truck driver we had, Ryan, was very personable and was very careful with our belongings and the interior of our home. We received our furniture on the day promised. The only tip I can give, if you pack your belongings yourself, which is what I did, make sure when you pack Fragile things that they are very protected and in a very sturdy box. Only 2 of my vases were broken, which were in a box marked Fragile, but the box itself was crushed. I had over 120 boxes and furniture and that is the only thing that got damaged. Overall, I was very satisfied. I would definitely recommend this company
White Star movers did a great job moving us from Sterling Heights to Burton. Jake R & Will W were very fast and did a great job. We would recommend them to anyone that has to move. We were very happy!
A++ Experience - Great job by Eric, Tony and their team. We had a 3 day process. They packed our 3000+ sq. foot house in less than a day, moved us over 2 days, and everything went super smoothly. They worked long hours, and even helped beyond what we expected. Most importantly, all our items were well cared for - no damage to anything (even delicate/fragile items). We would use them again in a heartbeat.
White Star moved us last week which also included extended storage of our belongings for several months which were delivered as promised the next day after our big move. They did an excellent job, both the 3 guys (sadly I misplaced their names during the move on friday) and the 2 that brought our items in storage Saturday(Jacon and Ryan). I highly recommend them for local or cross country
Everything from a contractor you should expect and more. Arrived early for local pickup and early for long distance delivery the next day. The crew, Don & Amir did a fantastic job, courteous and made sure the move went smoothly. No problems recommending this crew to anyone. Thanks
I learned of Whitestar from a friend who had used them in the past. I had a substantial amount of furniture (1 large shipping truck sized) that I needed move to Florida for my parents. Spoke to a nice girl on the phone, she set up a consultation with one of the movers. He came out, was early and extremely efficient. He gave a very fair quote (we shopped around) and we ended up using Whitestar. They packed everything EXTREMELY well and everything arrived on time and intact. The movers were very friendly and helpful. I would highly recommend using them for local OR cross-state/country moves!
Ben slavin, Leo, and Dom P were rockstars. They busted their butts all day and I couldn’t be more pleased! Thank you to the whole white star family from start to finish❤️
I hired White Star/MayFlower movers for my relocation from Michigan to Arizona and found them to be very professional, prompt and willing to go above and beyond my expectations.I selected a pickup date and they confirmed saying they would be there at 8am. At 8am they were there and ready to start loading. They stated they would have my stuff in Arizona in 5 to 10 days and arrived on the 6th day, They kept me updated as to their location and expected arrival. Called the day prior and said they would be at my door at again 8am for unloading.8am they were there and unloaded even asking where in rooms I wanted things setup and against what wall etc.. 11:00am they were complete and on their way. Each location they covered floors with runners, covered wall/door corners. Price quoted was price paid. In a word... Professional Thank you Eric and the entire moving crew.
During the past 18 months, I have twice used White Star Movers resulting in a greatmoving experience. Both moves handled very professionally, economically, andwith great care, for all of my possessions. I would definitely Recommend WhiteStar Movers to Anyone. Sincerely, Gary Kovie
Don and his crew did a great job packing us and loading up the trucks, unloading the next day in Traverse City. They were a great group of guys to work with, professional, efficient, and friendly. The job was underestimated, but they were up to the task of getting it done ... which they did.
If they sense that your company will pay for your move, they will give you a low quote (less number of containers) initially and when you have no other option with half of the items loaded in the truck they quote a higher amount and you are done.My experience with Mayflower/White star moving company was terrible at best.We moved from a two bedroom apartment in MI to NH. Eric was very effective in canvasing their services and told me that my stuff will fit in two containers but there was a very small chance we might need a third container. He also added that if we get rid of some stuff we will easily fit in two containers. So we discarded some of our stuff and opted for two containers. He never told me about the difference in rates if we decide to add a third container later. My initial quote was 3600 dollars. I was so impressed that I had recommended them to 1 of my friends who works in my company.In the middle of loading, they said all my stuff will not fit in two containers and I will need to get a third container. I tried calling Eric and the office multiple times and had to wait two hours infront of the truck not knowing what to do. When Eric called me two hours later, he said to get a third container I will need to add 2500 dollars more and quoted a Michigan law. I realized later that if we had ordered a third container before they start loading, then I would have had to pay 900 dollars extra only instead of 2500. One of the workers who loaded my stuff said that the estimate was odd because the weight of the stuff in the order form would have never fit in two containers. They knew my company will pay for my move. I saw a foul play here and refused to take this bait . They took whatever they could fit and left back 10 boxes and some furniture, totes , a cycle and few suitcases. I had to rent a UBox from Uhaul and send the remaining stuff in it.I called my friend right away who was also planning to use them and realized they had started the same process with her. They had promised she will need only two containers and sometimes a third one. I warned her about this scam and she discarded/sold a lot of furniture and finally was able to just fit in two containers. She thanked me for warning her.The date of delivery was July 12. I was told they will come between 1-5pm. They never showed up and nobody called. I tried calling but couldn’t get hold of anybody till next day morning when they said the delivery team tried to come to my apt and tried to call me on my phone. I am sure that they never did both. I never got a missed call ( I use google voice and so I get an immediate text and email real time for every voicemail or even attempted call). They didn’t give me any evidence that they tried to deliver. After repeated attempts they finally delivered my stuff 9 days later. You can imagine how we stayed in an empty apartment for that period with a toddler and an infant.
We just moved and are so grateful for these guys. The two men that moved us were kind, fast, and handled are belongings with care. Our walls weren’t touched and our floors remain perfect. I would use them again without question and would definitely recommend to anyone. Thank you so much!
Used White Star 6yrs ago for a move to Florida and my situation sounds similar to others. Guy came out estimates our stuff, moving day comes and it doesn’t fit AND they had NO IDEA when that second load would make it down, maybe a week they said. To top it off the second load included beds and kitchen tables while the first load was patio furniture? They stopped taking my calls as I wanted to send another company to go pick up my belongings and move them down but no one would call me back. Finally had to call the local tv station to get my things down to Florida. Awful company who is obviously giving customers an incentive for positive reviews.
White Star = 5 star. Trey, Phil and Austin were total professionals. Ours was their second move of the day and a last minute job because our original movers cancelled the morning of our move. We’ve moved 3x in 18 mo and this was the best company and crew. Nothing like moving in icey , 15 degree day in January!
Highly recommend! Best movers by far. The gentlemen that came to the house were efficient, kind, and very careful with all of my belongings. I cannot say enough good things about them and will continue to use their services.
These movers were exceptional!!! Wonderful experience (moved out of state). I would highly recommend this company to anyone moving!! Very, very professional.
They were hired to deliver mattresses that I ordered. First they never contact me for a delivery time which resulted in a delayed delivery. The customer support over the phone was extremely unhelpful and rude. The guys showed up to deliver my mattresses a week after and tracked mud all over my house even though we asked them politely to remove or wipe their shoes. They straight up ignored our requests. Horrible.
Once again hired White Star on Friday, May 12th. Worked with Neil, Ray & David. They were on time & did an amazing job as always. What really impressed me was when I broke a leg to a side table & Neil fixed it for me with glue, screwed the leg back in & left it as if nothing ever happened. Saved me from having to go out & buy a new one. These guys go above & beyond to keep their customers happy. I will never stop recommending them to everyone!
White Star Movers is the worst. The movers came out and packed our things extremely poor, left several large pieces of furniture and told me that they were finished and going to another appointment, scratched our brand new entry doors that were recently installed, and dismissive of our concerns. I called the main office and spoke to someone, which she was rude and never returned my call, I felt that I was overcharged for work that was not fully completed. I wouldnt recommend this company to anyone, the service was horrid and not worth the time nor my monies.
Hands down the worst customer service I have ever received. I decided to book my move with Mayflower/Whitestar because the sales guy sold me on how great the container option was. I was to have full replacement insurance, the containers would be sealed until I opened them and it would keep my stuff better than a traditional move. Since my things would be going into storage for 4-9 months this seemed great.Well, 9 months later I get my stuff and it was a mess. Not to mention I never heard from the sales guy again even when I tried to book delivery. My mattress had been used as packing material and left uncovered, not even shrink wrapped. Things were packed in such a way boxes were broken and one container even broken open. My things fell into the street as the crate opened up. There was no parts box, so anything that had a loose part like a lamp finial, shelf pins, screws and such were all lost.I reported all this virtually on the day of the move but have received little to no concern. I filed a claim that took 42 days to process. I was promised a goodwill gesture and received none and they are willing to only spot clean my mattress. This, in light of potential mold, mildew, and bedbugs. Its all so appalling I cant believe it.To be honest had they just acknowledged it in the beginning by saying wow, we are so sorry. Lets us credit you 10% on your move I would have been at least placated and taken my measly claim amount and gone away. Instead they have dragged their feet, and have done nothing. Now Im told I can file for arbitration. Great. More work for me. Guess my time and my stuff isnt worth wanting as a repeat customer.NEVER USE MAYFLOWER or Whitestar.
This was my first time hiring a moving company, and I have nothing but good things to say about my experience. The crew was prompt, quick, and professional. Saved me a ton of time, and all for a reasonable price.
Second delivery by White Star, and both deliveries were great! The movers were courteous, friendly and kind. Dan, Mario and Mike worked extremely efficiently with smiles on their faces. Highly recommended.
These were the most efficient movers we have ever had. Don, Bryant and Austin make a great team. They work well together and seem to enjoy their job!!
Tayzon, Trent and Jordan were very punctual, helpful and got our things moved out in a shorter time than quoted.Totally recommended
I was a little worried when Jake and Will showed up to my moms house because they were so young. I worried for nothing. They were polite and respectful and careful. They even helped load my car with breakable we didnt want on the truck. I would defiantly recommended them.
I had an appointment with Whitestar/Mayflower today. He never showed up and never called to reschedule. This is after a month in advance booking and a reschedule for or original appointment two days ago because my agent apparently went out of town all of a sudden, I was only given an hour and half notice this time, but at least it was notice.To put icing on the cake, I called their office this morning regarding where my agent was, and no one will answer the phones and no voicemail is available. I understand this may be due to a large storm we had last night but our power company is not reporting outages in their area right now, I checked). None of this excuses the fact that NO ONE contacted me to let me know he was not coming (Good business practice is to have contact info for your next days appointments in case of a setback or possible early arrival). I am not even going to mention the confusing emails I continue to get from their company telling me that I do not have an appointment and that I need to reschedule (according to an office employee, it is ANOTHER clerical error caused by the fact I contacted corporate first??? Really?)These types of clerical issues are issues I DO NOT need on my move day. Their office has shown me that they are not capable enough to handle a smooth move day, since they cannot even get the estimate appointments squared away correctly.I understand there was a huge storm last night, I was in it too. But everyone in this area is doing business as usual, and that is after not having power most of the night and some of this morning. Yet I was still able to find their phone number, know I had an appointment and made sure I was available during that appointment time.If you were my friend and I was giving you advice on whether or not to use Whitestar/Mayflower in Detroit Metro, I would say, STAY AWAY from them and go talk to Untied or Allied...THEY SHOWED UP and were SUPER professional!
Guy came out to the house and gave us a quote. Then my wife and I talked it over, since it was $2000. We decided to go with White Star, so we made the reservation to have them move us. The big moving day came and they NEVER SHOWED UP!!!!! They had no record of our reservation. We had less than 48 hours to be out of our house and they were NOT able to do anything to make up for their HUGE mistake. We called Morse Moving and the had a team of 4 out to our house in less that an hour. DO NOT HIRE WHITE STAR. If you want it done right call Morse Movers!!
Movers were abrasive during both interactions and seemed burdened by the job. All pieces of furniture were delivered undamaged and we experienced strong communication with the company when we discovered an item was missing after the first delivery.Overall, a kinder demeanor could go a long way.
I have used White Star at least 6 times for personal and business moves and have referred them to friends dozens of times. I have been completely satisfied with every service and to a person have been Impressed with White Star people. Everyone I have referred has been fully satisfied and have thanked me for referring them. White Star Movers Rock!
These guys are great. Bert and Ryan did a fantastic job packing up our stuff carefully, and they left our house in good shape. We highly recommend White Star!
Best moving experience by far! Will & Jake we’re very professional and got things done in a timely matter
Office responsed quickly to questions and was very helpful. Moving minimum lower than any other place I called. Truck arrived on time. Moving staff friendly and professional. Treated my belongings carefully. Absolutely no complaints!!! Highly recommend.
My company never will work with this people again. If you guys need a 53ft truck to haul your staffs at less tell your employees to be polite and respectful to us. They dont even know how to drive small bobtails but want us to move back and foward by screaming and hitting things, this drivers have zero respect for others, specially when I brought things they gonna deliver. I bring more work for them but its ok for them to scream and hit my truck. The guy in truck 38, you not gonna get far my friend with that actitud.
Local move went great! Chris Phillips was great with our on site estimate and Jon and his crew did an excellent job. Very considerate of our belongings and house.
Don and Matt were on time, courteous and professional. Safely handled my furniture during a local move. I would definitely recommend this company.
For a company that charges by the hour they had my condo done in less than an hour and that was with a huge freezer in the basement. They were friendly and professional. I am so happy I was told about them and recommend them to everyone.
Friendly professional service! Andrew and Mike work quickly and efficiently! We didnt have a lot to move and they picked up our items on time and set up the furniture perfectly before they left the job. Thank guys!
Called three days ago to contract services (not price shop, simply hire White Star outright). Was told an estimator would call. Called yesterday, gave my name/information and was connected to the same woman and was told an estimator would call. Called today and was asked repeatedly for the name of the woman whom I spoke with. Very disappointing that rather than deal with a company owned by someone I trust, I now have to search for another provider.
Courteous, professional, prompt, knowledgeable. I was worried about whether my furniture would fit since l was downsizing and they knew exactly how to arrange everything. I have not changed anything. Great job. Thank you.
Very happy with complete moving experience. The salesman, Eric C was great and so was Shelly in the office and had the perfect crew that did all the heavy lifting. Would highly recommend
The two movers who came, Matt and Robert, were awesome. Worked very fast but careful. Definitely would recommend this company and these two gentlemen.
The guys were excellent. I had a lot of big stuff, local move , my guys were professional! They worked like a machine. Took all the stress of my shoulders. If your moving, call them !
I would never use this moving company again. The two men jake and Jacob were great but the people in office were awful. I overpaid on my move and I could’t Get my money back. They kept lying and giving excuses why I didn’t have it. I don’t know how they stay in business.
I delivered at this facility an hour earlyThey are currently unloading me now. Im an otr truck driver and their backing skills are pretty good. Friendly staff and overall a great vibe.
Total reviews rating 4.4
199 Reviews for White Star Movers 2023:
Review №1
2022-01-25Very professional! I’m very happy to have White Star Movers as the company to move my belongings. Leo, Riley, and Mario were most helpful! They were fast, efficient, and extremely careful with my house hold items. Thank you!
Review №2
2022-05-02Exceeded My Expectations!Before moving I contacted 3 local movers to get rates and availability. One of the popular services gave me a high quote, the other tried to up-sell me. White Star Mover’s quote was competitive and straightforward. When I contacted them again to schedule a moving date, they made special arrangements to accommodate my schedule. I have used moving services in the past with mixed results. So when Josh Z and Sonny arrived at my home (10 minutes before their expected ETA) I was pleasantly surprised. Right out of the gate they were very professional, competent, friendly and efficient. They took exceptional care of my home and belongings and hustled when appropriate and were patient when necessary. Moving is one of the most stressful events one can experience, and dealing with White Star was a pleasure and refreshing relief. I would highly recommend White Star Movers and would definitely use them again for future moves.Kudos and big thank you to Josh Z, Sonny and the staff at White Star Movers!
Review №3
2022-02-09I was impressed with Josh Z and Sonny who came out and represented White Star Movers. They’re professionals!!! They did an amazing job moving 2 pods for us in courteous and efficient manner. I appreciated their customer service too.The company itself was amazing too, their call center dispatch workers were very helpful. I have to say I was impressed with my experience and will highly recommend White Star Movers.
Review №4
2022-07-21Troy, Darren & Jake were top notch movers! If you are looking to hire a moving van company, ask for these 3 gentlemen from White Star Movers. They were on time, conscientious with all my belongings, very pleasant, and extremely hard working...they even went above and beyond taking the casters off a large sewing cabinet and chest for transport and putting them all back on at my new residence. I could not believe all my stuff from my house fit in their van! I call that some very good packing & stacking...Thank you guys for all of your hard work on the hottest day of 2022 so far!
Review №5
2022-07-13White Star Movers is by far the best moving company you will find out there. Not only are they caring and considerate and listen to your personal needs along the way, but they work efficiently and diligently to get the work done. They beyond exceed expectations and definitely the company to use for all your moving and storage needs. They were able to squeeze me in and help a very stressful and quick move. Their staff is amazing and so professional and friendly.
Review №6
2022-02-02Just finished a move from a downtown Detroit townhouse to a high rise on the morning of a big snowstorm. From the office to the moving crew this was an awesome experience. The 3 movers (Will, Bobby, and Sonny) were helpful and a pleasure to work with. I highly recommend this company.
Review №7
2022-02-19Today was my second move within a year with Whitestar Movers! Bobby and Josh were amazing, and exceeded all of my expectations! When you trust your movers, your anxiety levels stay down and you can actually enjoy this usually extremely stressful day! All of my most cherished furnishes were in great hands, and the weather today (5 degrees and windy as heck!) did not slow them down. What a great team! Hire them. You won’t regret it. Thank you again, guys! -Amber
Review №8
2022-04-29We had the most excellent service with this company. Theyre workers are very professional and kind. They did such a remarkable job with our move. I moved out of a house into a condo and it was the quickest most efficient move we couldve asked for. I would highly recommend this company for all of your moving needs.
Review №9
2021-12-31Leo, Mario, and Josh J were great! They were quick, efficient, and were willing to go the extra mile. Currently, my mother is in the hospital, and they moved me in time to spend time with her today. Thank you very much guys!Update - 12/31/2021I used White Star Movers again due to my mothers condition worsening. Bobby and Ortiz were great! I am glad that I chose White Star to help with my move.
Review №10
2021-11-21My realtor referred me to White Star Movers...so glad she did. All the people I spoke to on the phone were helpful, professional, & patient. I called several times changing the amount of items I was having moved. They were never annoyed, just updated the info & gave me a quote. Ben, Mario, & Sonny arrived early, moved efficiently, & handled ALL of our items with great care. Ben seemed like the crew leader that day & he was very professional & personable. I would definitely use them again in the future.