Wittmeier Auto Center Service Department

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Name: J C*****
Date: 2024-02-19 19:23:41
Rating: 1
Comment: I went in to get my car battery replaced on 11/4/2023. As I left, I noticed my key fob did not work and my speedometer would flicker before turning the ignition. I couldn’t take it back as I had to go back to work. On 2/19/2024, I went in for my scheduled appointment for an oil change and mentioned if they can please look into the flickering of the speedometer and my key fob since it quit working right after the car battery replacement. I should mention that my key fob was working before Wittmeir replaced my car battery. Carl wanted to charge me $195 for a diagnostics which is terrible customer service as what I asked them to look into was working just fine before they replaced the car battery. I left without getting my oil changed and I won’t return.

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Name: v****** c****
Date: 2024-01-23 04:48:17
Rating: 5
Comment: Excellent service! In and out quickly too

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Name: M**** W
Date: 2024-01-09 23:23:16
Rating: 1
Comment: The manager was pushy, not friendly. We ended up driving 3 hrs away to get the car we wanted & at a better interest rate.

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Name: J* C******
Date: 2024-01-03 15:50:26
Rating: 2
Comment: Couldn’t even get past the cashiers.Update 2024: I went back for my scheduled oil changes and all that and had much better experience. Carlos the mechanic that I was dealing with was so cool and patient with me.I used the Ford pass and had someone pick my truck up for it’s service! So I avoided the place all together making my experience very pleasant.

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Name: A***** A
Date: 2023-12-13 17:25:17
Rating: 1
Comment: Honestly I would avoid this specific location if you need to take in your car. Each time Ive gone they’ve been nothing but rude and have terrible customer service. I had to get my tire replaced so i asked if my warranty covers the tire that i needed replaced, and instead of checking he just said no. This guy, i didn’t get his name, didn’t bother to check. I ended up going to Americas tire and they were so accommodating and set me up with an amazing offer.The honda location at Yuba city is open on Saturdays, i find the drive worth it for the customer service and the promptness.

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Name: A***** D****
Date: 2023-11-01 19:45:11
Rating: 1
Comment: Sold my daughter a lemon! 3rd time back in service in less than 3 months! The first time back was hours after leaving the dealership. Now they are having issues fixing it in addition to finding more problems that is not covered. Unreal. They dont seem to care! Want a satisfied customer fix the problem not just take the down payment and then try to get more out of it. Not even trying to help and fix the situation. Actually blaming us for not knowing a used car may be an issue. Well duh! Bought a warranty for a reason.

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Name: F C
Date: 2023-10-31 00:55:06
Rating: 1
Comment: There service center is horrible at documenting notes on important issues like the 9.9 miles per gallon my 2016 Chevrolet Silverado 2500HD gets, and I brought it in to be serviced before the warranty was up with the transmission slipping that it also has done from the time I bought it and I was told nothing was wrong with it now my transmission is out at 126,000 miles, this is my second Chevrolet Silverado I have ownedThe first one I traded in because the transmission did the exact same thing, so for $6827.00 I can buy another flawed transmission from Whittmeier Chevrolet?Or for $6100.00 I can take to Dirks Automotive & Transmission In Oroville,California and they will rebuild the transmission and fix Chevrolets flaws and warranty it for 100,000 milesI AM NOT ONE TO WRITE REVIEWS BUT THIS WAS A MUST THANKS FOR SCREWING ME OVER.

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Name: D**** S********
Date: 2023-09-15 03:58:03
Rating: 1
Comment: Bought a used F150 for $30,000, the most important feature I required was a 3.5 Liter eco boost engine as I would be towing a light trailer. The salesman, who is either incompetent or straight up dishonest, sold me a 3.5 Liter non eco boost truck and I didnt notice the deception for a couple of weeks. Ive been back many times to give Wittmeier a chance to show some integrity but not once would a manager come from the back room to meet with me. Personally, Ill never do business with Wittmeier again. To anyone reading this I say let the buyer beware, dont let Wittmeier make you a victim.

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Name: b****** B*****
Date: 2023-08-31 19:05:02
Rating: 1
Comment: Tried to sell me unnecessary parts for my car. Paid $195 for a diagnostic for them to tell me my alternator was bad. Wanted to charge me $1000 for alternator replacement. Went to get a second opinion and the alternator is fine since new battery was installed. Very shady dealing by the dealership. At the end they did make it right by refunding the diagnostic fee, however I would not trust them enough to take my car back there.

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Name: M****** W****
Date: 2023-07-11 23:53:54
Rating: 1
Comment: Would give 0 stars if i could. horrible place to service your car. honda especially. we brought our car in, in the morning for a simple transmission fluid change and alignment check. we come back around 4pm when they tell us our car is done and they kept it all day and did absolutely nothing to it! nothing. told us the machine for the alignment check wasn’t working but didn’t even do the transmission fuel. they wasted our time. waiting all day in the heat or in their janky waiting room.i am absolutely displeased. i will never return here. go somewhere else if you want your car to be taken care of properly

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Name: C****** C****
Date: 2023-06-13 01:27:26
Rating: 1
Comment: 2 months after replacing all 4 tires, along with maintence there are 2 bubbles with separation on both front tires that arent covered by any kind of warranty by them. Went to les schwabb and replaced the tires again. And whoever answers the service department calls should get some retraining. Not only was she completely clueless, she had zero customer service skills. Do better Whittmeier.

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Name: C************ A*
Date: 2023-04-27 17:58:03
Rating: 3
Comment: Well, when we go to Wittmeier we go to test drive a vehicle we are considering to purcchase,, but not to actually purchase at Wittmeier because you can get a better deal just about anywhere else. Sacramento, Roseville, Yuba City, Corning and Redbluff to name a few. In fact we made a vehicle purchase 3 days ago in Redbluff. It was awesome! Thanks

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Name: R***** D*****
Date: 2023-04-27 15:06:22
Rating: 5
Comment: Ok, when I’m wrong I admit it! I’m pretty sure I did a not so flattering review in the past. I was wrong! Bad month!!! I will preface by saying Nothing I hate more than a vehicle that won’t get me from point A to B and back again!! Grrrr! I love my Ford Escape! It is perfect for me, I know not for everyone but I have owned mine for a long time, no worries, no problems, never failed me. UNTIL: RECENTLY!! I really thought I was going to have to buy a new vehicle! I also love no car payments! Well, FOUR (4) times in less than three (3) weeks, it broke down on me, had to have it towed. I don’t live in Chico so I was stuck, hot waiting for a ride, towed vehicle to Ford Service, Wittmeier was the one, they fixed what they thought was issue, nope, keep it for a week next time, tried everything, changed this, checked that. Nope broke down again! Then it was a challenge for me and them. They had never come across something like this before, they worked and worked and tried things THEN…they found the problem!! This is one for the Books! They ordered the part, fixed it and WAH-LA!!!! FIXED! NO CHARGE!!!!! They had never run across this before, they were determined to figure it out, they felt bad that it broke down on me so many times, they had to make it right and they did!! Great guys, gals, smart people and like doctors, figure things out!! Love them, now they have my business forever!!

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Name: d***** h******
Date: 2023-04-20 23:32:14
Rating: 1
Comment: Salesman who failed to show. Per appointment,A new inexperienced individual, did his best.Whole situation waisted my day, and my mechanic s.

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Name: C****** M*******
Date: 2023-04-10 23:16:55
Rating: 1
Comment: I have always had my Honda CRV serviced by Wittmeier since I bought it from them new in 2016, but I was disappointed with my last service visit. The service rep tried to sell me a lot of unnecessary products and whatnot (oil conditioner/additive when doing a synthetic oil change before the service interval?!), but it was pretty apparent it was just an up sell pitch and he was hoping I wouldnt know the difference, and when I questioned him about it he changed his tune quickly. It wasnt that he was pushy per se, but he didnt discuss these options with me and more implied they SHOULD be done (claimed they were recommended, though no one has ever mentioned, let alone recommended, them before), and already had them added on to the work order before I even okayed them. They threw in a free car wash (which has never happened before and I read it as a good faith gesture because he knew I was pretty dissatisfied) but this was too little too late. What makes me most upset is that if my wife had been the one to bring the car in she likely would have left with a bill well over a thousand dollars (more than double what it should have cost and what I ended up paying). Suffice it to say, I will be doing my own services in the future, and I will think long and hard before bringing my CRV or my new Odyssey in to Wittmeier for services in the future (and rest assured Ill be going through the work order with a fine toothed comb if I do).

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Name: D**** R********
Date: 2023-04-05 19:43:06
Rating: 5
Comment: What a great first impression.Brought in a new to us vehicle for some service, 2021 Blazer RS.Still under the factory warranty but I had a few minor issues. I was able to schedule an appointment without much of a wait. Brought the vehicle in and they took care of all the issues that same day.

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Name: r**** c*****
Date: 2023-03-28 14:13:34
Rating: 3
Comment: I went in to schedule a couple recalls with oil change and rotation.Could not get windshield recall done due to broken window, I get that but I was told someone would call to set up oil change and rotation and still have not hear from anyone.

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Name: B**** S******
Date: 2023-02-12 22:08:24
Rating: 5
Comment: Tanner and Ray were both very helpful in finding my little sister her first vehicle. Nicely dressed, courteous, and well spoken. A clean, temperate, calm office space. Thank you Wittmeier for your business!

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Name: D***** H*****
Date: 2023-01-17 18:33:39
Rating: 5
Comment: Jesse is amazing he is always there for us his crew is awesome if you want someone you can trust go to Wittmeier Chevrolet and see Jesse for excellent service every time! Thank you Jesse you rock buddy!

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Name: A******* A**
Date: 2023-01-14 08:02:36
Rating: 3
Comment: Customer service is good the advisors are nice, but the mechanics are meh! I wouldn’t trust the inspection sheet so much.

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Name: A*** L*****
Date: 2023-01-04 19:19:34
Rating: 2
Comment: I had a 745 am appt. expecting a quick replacement of the wiper arms. Then find out they wanted the car half the day. They should have told me when I scheduled.

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Name: D**** B*******
Date: 2022-11-29 01:15:29
Rating: 1
Comment: BEWARE - Wittmeier preys on young adults and talks them into buying a vehicle - even though they canNOT afford it! Their finance department continues to authorize the loan and sets them up with a ridiculous loan at an incredibly high percentage rate. They set my son up with a loan that was dramatically more than his income could support, and at 12.63% interest! Had we not intervened to help him out, he would have defaulted on the loan, lost the vehicle, then lost his job, then lost his apartment. They should be ashamed of themselves for preying on innocent kids.

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Name: B***** C*****
Date: 2022-11-11 01:03:37
Rating: 1
Comment: Steve at the Service Center was rude and degrading towards me when I brought my Mustang in for a paint chip on the bumper. The paint flaked off as my husband was washing the car for the first time and Steve told me that’s not what happened. As if he was there when it happened, I guess? He told me clearly it was an impact. I told him no, there’s was no impact, it happened in front of our eyes as it was being washed. He called me sweetheart as if I was a little girl that didn’t know what I was talking about, and said “well maybe it wasn’t you, but someone definitely hit you.” I laughed out loud! I guess this is how they treat customers now.

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Name: J**** O********
Date: 2022-08-24 15:02:58
Rating: 2
Comment: Poor communication skills. Virtually no interconnectivity between departments. Have to explain the same thing to many different people. After a day and a half to be told because they just figured out what I told them in the first 30 secs they couldnt help me. Thank you so much for wasting my Wife and Im time

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Name: T**** S******
Date: 2022-08-03 08:04:32
Rating: 1
Comment: Just can’t seem to do what they “SAY” They’ll do. I’m very disappointed in the whole company. Being a 1st time buyer I really put all my trust in these people & guess what I got. . . . .So now another week has passed without so much as a phone call.... Soooooo the next step is going after there sovereign Bond, then the BBB, then the state attorney general.

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Name: A*** P***
Date: 2022-07-09 14:17:37
Rating: 5
Comment: Im from out of town and needed to get my car serviced while in the area. It was easy to schedule an appointment, and they got me in very quickly. Everyone I interacted with was friendly and helpful. They double-checked my car when I started hearing a weird noise after I got my car back.

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Name: D**** M******
Date: 2022-07-07 19:34:34
Rating: 1
Comment: Ive never had a pleasant experience with Wittmeier auto Center service Department or any Department for that matter. The employees are rude and unprofessional. I waited 4 hours for something that took them 15 minutes. And I was even early to my appointment. All repairs were supposed to be under warranty, but was still charged over 300 dollars. Ill NEVER go to Wittmeier EVER again.

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Name: W**** S****
Date: 2022-05-18 02:36:49
Rating: 5
Comment: Ford..Kyle is my service writer. He is the best of all the Ford dealers I have been to. I have had 9 Ford vehicles. My Edge engine had to be replaced with Ford Customer Care involved, manufacturers defect. Kyle was the best to work with. He had suggested I contact Ford Care to get financial help. Result; I got 75% paid by Ford and a 3 year warranty.

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Name: B**** M*******
Date: 2022-05-13 18:50:15
Rating: 1
Comment: They know what they are doing but rarely are they on time or done when they say. I’m talking about hours late. Oil change, 3+ hrs every time and they quote an hour or so. By the way, oil change prices have gone way up over the last year. Courtesy and Chuck Patterson are cheaper for my vehicles and have always been on time.

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Name: T** S****
Date: 2022-02-05 14:06:14
Rating: 5
Comment: OK, Im not a person that goes to a dealership everBut what I needed had to be done at dealership & service manager Jesse was great, he took care of my needs and did so perfectly .Like I said I dont do dealerships. But I highly recommend Wittmeier Chevy service dept.Ask for Jesse

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Name: S***** H***
Date: 2022-01-12 15:36:30
Rating: 1
Comment: When I showed up a Ford guy from service came out, and told me he was going to have to break my door pannel to get my lock door open .then told me they wouldnt fix it .I was shocked to think they would say it and not even see is the electronic door lock was even getting power to open frist . Since I told him it works some times it go on for months working then stop . I believe they need to check for a short or fail in signal from antenna or fuse, before even thinking of breaking a customer door .I life that place .

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Name: K*** A*******
Date: 2021-10-04 02:28:29
Rating: 5
Comment: The repair was made correctly and the truck is running right again. I am thankful they allowed me to take my truck back while we waited for parts. The parts took a little more than a week to arrive, but they quickly scheduled me after they had them.

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Name: A***** E*********
Date: 2021-09-29 01:04:27
Rating: 5
Comment: Kyle was an incredibly helpful service advisor! We had to have our vehicle towed in, and he made it so we didn’t have to show up until the work we approved was completed and vehicle was ready to go. The quote was reasonable and the total cost in the end actually came in a bit under what we initially approved. Maria was helpful as well. Everyone we spoke to was kind and made this an easy process. A car wash would have been nice, I guess we didn’t spend enough. Oh well, we still are appreciative and will use them again when necessary.

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Name: J*** H****
Date: 2021-09-28 19:19:11
Rating: 4
Comment: In what seemed to be an easy low cost repair, turned to be many HAVE TO repairs & a lot more money. Through it all my service representative was patient, understanding & helpful. I appreciate that caring kind of help.

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Name: S***** B******
Date: 2021-09-25 17:53:39
Rating: 5
Comment: Took my Honda in for an issue that was covered under warranty. They kept me updated on progress and completed the work very quickly. The free shuttle was really convenient with a relatively short wait time.

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Name: T** W*******
Date: 2021-09-24 19:01:24
Rating: 5
Comment: Shawn and the service team were helpful in getting my car diagnostic service completed. They kept me informed about the issues and gave me options to repair. Overall, the communication and turn around was exceptional and highly recommend the Honda Service team. Thank you!

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Name: A****** P******
Date: 2021-09-23 23:49:56
Rating: 5
Comment: Normally i get my car washed every time for service. I take it to ford dealer in Yuba city, due to school i cannot go there anymore so chico was my option. Staff very nice! I wish they washed my car too! Thats all.

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Name: D******* D****
Date: 2021-09-23 20:21:49
Rating: 4
Comment: They team at Wittmeir were kind and courteous. They vacuumed my car after they preformed the recal maintenance. My only complaint is that the inside of my car now smells like gasoline. Not sure why that is, but it is very strong. I drive with my windows rolled down. Hopefully I can get the smell to go away soo.

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Name: D***** E**** (* 9***
Date: 2021-09-22 18:04:39
Rating: 2
Comment: Oh my goodness. I bought a new Honda from them back in January. The experience was stressful but I mainly blame it on myself. Anyways, About a week or so ago I heard a noise coming from my back tire. If I jacked the car up and spun the tire, It would make a pretty bad noise. I took it in, the test driver could not hear the noise (granted, it wasnt terribly loud). So I repeated to both the test driver and the one writing up the service order (both were professional) that it was the driver side rear tire that was causing the issues. About an hour and a half later my car is pulled out. The mechanics in the shop claim there was no noise and just blamed it on the alignment. I get home, read exactly what they did, and sure enough they only checked the two front tires. So I wasted half a day driving to and from Chico only to find out that the problem was not even checked correctly. The only reason Im not giving a one star is because I was treated good. However, I dont know if this mess up was due to a lack of communication on their part or just didnt bother checking. Either way, for something this simple I wont be trusting my car with them again. Im just very disappointed.

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Name: K* M******
Date: 2021-09-13 21:57:45
Rating: 1
Comment: I have had nothing but issues bringing my car here! I will not purchase another Ford due to the poor customer service and inconvenience of trying to get my car serviced. The lack of product knowledge is unreal.

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Name: P**** A****
Date: 2021-09-09 22:08:20
Rating: 5
Comment: Wittmeier Honda Service got my care in quick for maintenance and oil change. Very friendly and completed the work in the time estimate they gave!

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Name: J*** D*****
Date: 2021-09-09 17:22:01
Rating: 1
Comment: Because of a technical issue with their utilities, they didnt do the work I had brought the car in for. They never called me to tell me they couldnt do it. I had to text someone who worked there to find out about my car. When I picked it up, the AC barely blew any cold air. I am mechanically inclined, and I think they removed some r-134a from the coolant system. Poor customer service, poor communication, poor work performance, and even worse, lost trust. I will NEVER bring my car back to this service shop. Walmart service center provides better service than Wittmeier Ford Service Center.

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Name: D J
Date: 2021-09-08 00:14:37
Rating: 5
Comment: They were able to change my oil and rotate my tires for me even though I have a Kia cadenza. I was happy that I had scheduled my appointment last Wednesday with a young lady on the phone. She told me that they may not have my part available. I came in today on Tuesday to pick drop it off and they did it.

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Name: L******* E***
Date: 2021-08-27 13:40:47
Rating: 5
Comment: Everybody at the dealership was professional and courteous!I would recommend this dealer to anyone looking for excellent customer service. Ivan my salesman was the best that Ive ever worked with; great experience!

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Name: H******** t* H*********
Date: 2021-08-26 16:05:42
Rating: 5
Comment: I Always have a great experience with Wittmeier Auto Center. This is my 3rd car from them and I look forward to all the places my new Honda Odyssey takes me. Look to Wittmeier for your next car need.

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Name: S****** Y***
Date: 2021-08-23 17:00:50
Rating: 5
Comment: Ive brought my cars to Wittmeier for every scheduled service, and was never as happy with the service I received as I was with this last one - maybe they had a new team, or maybe the planets aligned just right, I dont know, but not only did they check everything, rotate tires, change oil, etc. but for the first time ever - they washed my car! I was thrilled, because it needed it 😅Ive bought three cars from Wittmeier, so I bring them there for service, and they have never washed my car after a service before. I love it, and hope its now part of the service!Plus the staff I communicated with were very friendly and helpful - thats how its supposed to be done. 5 stars!

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Name: N*** H******
Date: 2021-08-20 15:42:20
Rating: 4
Comment: My experience at the dealership was very good, the salesman I worked with and the support staff behind him all worked very hard to ensure I got the vehicle I wanted at a price that I thought was reasonable and fair. They dealt with the trade ins I had very fairly. I have no complaints.

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Name: C**** R**
Date: 2021-08-18 19:36:54
Rating: 5
Comment: Peter was extremely helpful and kept me updated on the progress of the service on my vehicle. He came over to speak with me when I picked up my car and explained exactly what was done.Maria was the cashier and she was also so nice and explained everything to me too.I am very impressed with Wittmeier Ford and would definitely recommend them for all of your needs.

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Name: E***
Date: 2021-08-17 02:30:32
Rating: 5
Comment: The people at Whittmeier provided me with an excellent first time buying experience. It wasnt low pressure, or even low pressure, it was more like; What can we do for you? So glad I chose a Honda over the other vehicles I was looking at. I know its hard out there, new car inventory is low, but if you know what you want, the Whittmeier team can find it. A big thank you to CSR Jessica with the Honda team for taking the time to show me how to get connected up to my phone, and dial in all the electronic features. Also to the main man in finance, who managed to find me an insane deal on an extended warranty when I couldnt afford the cost of something that will cover and protect my car for the next 10 years!! Of course a big big thanks to the new salesman on the floor who took the initiative and grabbed the bull by the horns and was a true professional that was able to get me an awesome deal. Thanks all!

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Name: B** J****
Date: 2021-08-14 16:34:40
Rating: 5
Comment: Just got our Sport Utility back from the service department and we could not have been more pleased. The repair was made to our Honda faster than expected and even cost us less than quoted. Will definitely be recommending Wittmeier to my family and friends. Well done.

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Name: G*** G*******
Date: 2021-08-13 20:43:37
Rating: 5
Comment: I had a few items needing to be taken care of and was told that it would be about 90 minutes. Okay, doesnt sound too out of the ordinary. Much to my surprise, I was called in under 60 minutes and got my car and was on my way. Thank you service crew!

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Name: S**** F******
Date: 2021-08-12 00:57:57
Rating: 5
Comment: Ive never been a big fan of Ford, Ever! I purchased a 2013 F150 FX4 and like it a lot. Well built, few issues, and when I do bring it into Wittmeier for servicing, my experience has always been great. Good staff, and honest.

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Name: S***** S********
Date: 2021-08-11 23:10:41
Rating: 5
Comment: I have a problem child of a car and have had to bring it in quite a few times. Every time the service has been kind, knowledgeable and transparent which is all I can ask for. The extra gas in my tank was also pretty awesome. I’m thankful for knowing I can bring my car here and things will be taken care of with no surprises.

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Name: K******* S*****
Date: 2021-08-11 02:20:48
Rating: 5
Comment: I recommend going to this dealership in Chico California! They respected us wanting to look at cars by ourself and then tell them which cars we were interested in and then take a look at them. They didn’t feel too pushy which is hard to come by at big dealerships sometimes.

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Name: P******** P*********
Date: 2021-08-09 15:06:01
Rating: 5
Comment: Excellent service and attitude is polite and helpful. Mike was my service person and I was very pleased with his expertise. Service costs are very reasonable and less expensive than any other auto repair business in Chico.

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Name: P**** M*****
Date: 2021-08-04 00:43:28
Rating: 4
Comment: This is for the service department- Service Advisor, Mike Faughender and the cashier who cashed me out. They both were very friendly, helpful, informative, and overall provided great customer service. It felt like they were able to take the time to discuss and explain my cars issue. This is a fantastic improvement from years past. While waiting for my car to be brought out, I was additionally asked twice if I had been helped, another demonstration of improved commitment to quality customer service.

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Name: P**** H******
Date: 2021-07-30 21:55:13
Rating: 5
Comment: I would definitely recommend Ed Wittmeier service Dept. to anyone, especially my family and friends. This was my second time taking my 2000 Ford Explorer there and have been totally pleased with their service. Kyle was the person who signed me in both times and he is a great service rep to work with. Everyone there has been polite, helpful, efficient and courteous. I feel I can trust there work and have had no problems with the repairs made to my 21-year-old vehicle, thats right, 21 years! I76,000 miles and I love it the day I bought it 21 years ago and I feel they respect that. Thank you Wittmeier Ford!! Paula Halsall Link

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Name: S**** M*****
Date: 2021-07-28 00:57:40
Rating: 5
Comment: As soon as I drove up to drop off my car, a greeter came out to take down my info. Next my service coordinator came out to check my mileage and take me inside to his desk. After discussing what my car needed, I handed over my keys and was out the door. Everyone was kind and friendly. I really appreciated being able to wait in my car for the service coordinator because there are no chairs beside his desk. I have muscle weakness that makes it hard to stand for more than a few minutes so I appreciated how smoothly everything went.

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Name: J****** M*******
Date: 2021-07-26 02:42:34
Rating: 5
Comment: The experience was quick and painless. The salesmen Dominic and Brandt listened to my wants and needs to help me pick out my Ridgeline. They were very low pressure and made me feel welcome there.

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Name: R***** B*******
Date: 2021-07-22 23:20:17
Rating: 5
Comment: Great customer service! Would be nice if they offered a shuttle home while waiting to get my oil changed. Other then that no complaints & thank you for the free pens 😉

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Name: K**** G****
Date: 2021-07-20 14:19:44
Rating: 5
Comment: I was pleasantly surprised that Wittmeier was able to help me immediately even though I did not have an appointment. The were fast and professional and kept me apprised of the repairs every step of the way. A big shout out to Sean and Mike. Thank you for the excellent service. I will definitely be back.

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Name: A***** B******
Date: 2021-07-19 23:24:37
Rating: 5
Comment: Quick and friendly service. Felt like I was being charged appropriately for the services I was getting and did not feel like the prices were inflated just because my car was taken to the dealership to be serviced. Also did not try to up sell me on other services which sometimes happens at other shops.

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Name: C**** H*****
Date: 2021-07-18 06:49:38
Rating: 5
Comment: Jesse Redding at Wittmeier Chevrolet helped me every step of the way and helped me get my 2016 Chevy Trax back on the road calling me with each task, I appreciate everything you all did for me! I’m a CHEVY girl today and always!! Thank you Wittmeier Chevrolet in Chico, Ca for an awesome experience

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Name: E**** F******
Date: 2021-07-16 22:43:50
Rating: 2
Comment: Went in for an oil change, was done within 30mins. Service writer was very nice. Unfortunately the lube tech lied about issues with my truck. Claimed that grease was leaking from my transfer case (which uses transmission fluid) and was being slung around under my truck. Got home, no evidence of any grease, just dirt (cant wipe up grease and leave dirt behind).First time ever paying for an oil change, and it seems like an expensive way to get lied to, but hey, its got oil in it.

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Name: A**** A*****
Date: 2021-07-16 19:06:22
Rating: 5
Comment: I had a 10am appointment at Wittmeier’s service center to have a safe installed in my center console of my 2021 Ford Explorer and I chose to wait instead of using the shuttle. Peter was super helpful and noted on my paperwork that I was waiting. It was done within an hour. Thank you Peter and the Wittmeier service team for your efficiency!

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Name: M****** S*******
Date: 2021-07-10 01:07:10
Rating: 5
Comment: We ended up buying a very nice used car. We got off on the wrong foot by trying to buy a vehicle for which someone else was already making an offer. Our sales team rebounded nicely by offering us an additional discount on another vehicle that was already discounted and we walked away with a great buy.

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Name: G**** W*****
Date: 2021-07-06 22:28:01
Rating: 5
Comment: We have been long time customers of Wittmeier auto center. We have always been pleased with the care and vehicles we purchased here. We recently purchased a 2021 Honda Pilot Touring 7 on July 4, 2021. The sales personnel ( Dominic and Nick) were extremely friendly and well versed on this vehicle. Management were also very fair and helpful in making our time here more enjoyable. Jeff in finance made a long process seem shorter and was enjoyable to deal with. All in all our experience here was a positive one. We are really enjoying our new Pilot.Gayla and Larry Warner

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Name: B****** L********* B***
Date: 2021-04-07 02:38:07
Rating: 1
Comment: 2+ hours of waiting to simply turn in a lease. Called ahead, told I couldnt make an appointment. Let them know what time Id be there...apparently there is only one human at this place that knows how to do this. Ive watched other employees sit around, chat, play on their phones while I wait for this one person to help. Staff is not friendly. I love Hondas. Ive had 3. I will drive as far as is necessary to buy my next one SOMEWHERE ELSE.

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Name: T** B***
Date: 2021-03-19 09:12:08
Rating: 5
Comment: I’ve never had an easier time buying a car from a dealership. The past few times have been rough but these guys made it much more of a pleasant experience. Jose was the guy that helped me out and we got along a lot while test driving and coming to a deal that I really liked. Nick, the manager I believe on duty was also very kind and made my trade in possible. Professional throughout the whole process. Kendra was also the fastest finance lady I’ve ever seen and got me out the door quick. I plan on doing business with them again in the future

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Name: L**** D*******
Date: 2021-03-07 02:59:55
Rating: 1
Comment: We test drove a couple cars. We came back another day and settled on one. We went inside to negotiate a price, fully prepared to buy. We have bought 5 cars over a twenty year period from Wittmeier Honda, all a positive experience. I can’t explain how negotiations fell apart so badly and so quickly this time. We were even prepared to buy the car outright without financing. Our salesperson seemed to lack experience and expertise, unable to answer many of our questions about the car. That’s not a big deal. We could easily look it up and get the answer online. Their people skills also lacked and were awkward while showing the car, and in negotiations. They really seemed like they didn’t want to make a sale and made us feel unwelcome to coming back even. I’m really sorry and bewildered by the experience. We were looking forward to continuing our many year relationship with another purchase from Wittmeier.

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Name: X W********* X
Date: 2021-02-20 21:18:58
Rating: 3
Comment: Had to get a key made. Key they kade does not start my car all the time. I have to try it multiple times and sometimes am late because it took over 30 minutes to start the car. The key also does not pop the trunk. However they handled the recall on my car beautifully and installed my new battery. The actual mech work was great.

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Name: K**** C********
Date: 2021-02-16 05:21:39
Rating: 5
Comment: Everyone who helped me purchase my car there made it a memorable one! My sales consultant, Brandt Ervin, was very knowledgeable about the car I was interested in and he went the extra mile to be of service to me, as did the manager there.

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Name: D**** H*****
Date: 2021-01-26 18:59:06
Rating: 5
Comment: Always great service and repairs. Ive had both appointments and also just drove in (to get service lights checked). They are up front and honest about the cost of services and I really appreciate that. Will continue to use Wittmeier for all of my service.

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Name: M****** W*****
Date: 2021-01-07 21:26:59
Rating: 5
Comment: I had a very pleasant experience purchasing a new vehicle from Wittmeier Honda. Working with Cammron made the experience easy. He is knowledgeable and not pushy when looking at various vehicles. He took the time to listen to what I wanted. Jessica also was a pleasure to work with. She followed up with my satisfaction with my purchase and walked me through the functions of my new vehicle. Thank you!!!

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Name: L***** M****
Date: 2020-10-20 13:27:11
Rating: 1
Comment: The red carpet comes out when you are buying a vehicle. After that, I was treated with disrespect and rudeness. I had called several times to speak to management but never a call back. I will be going back in person to address the issues I have experienced.

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Name: C**** C***
Date: 2020-07-17 19:27:27
Rating: 5
Comment: Ericka was amazing!! Knowledge kind and courteous. She even stepped away a few times for my husband and I to talk privately and without pressure. Definitely our go to sales lady there from now on.

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Name: M****** B****
Date: 2020-07-03 16:05:43
Rating: 5
Comment: Cameron was very helpful and patient with us. It had been a while since we bought a new car, but he made the experience pleasurable by not pressuring us and working with us on finding what we wanted and making the final purchase. Thank you.

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Name: C S*****
Date: 2020-06-28 00:34:12
Rating: 5
Comment: While I will admit that part of my auto problem was created by the Service Department, once I spoke with Robert all of my problems dissolved and resolved perfectly. He really wanted to be assured that I was happy with his service. Excellent customer service as I have always expected.

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Name: V******* P******
Date: 2020-06-20 00:29:24
Rating: 5
Comment: Jessica is super courteous and professional as are other team members like Ben and Carter and finance. They are easy to work with and not pushy on the sales. I loved my experience at Wittmeier Chico!

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Name: j** b******
Date: 2020-06-04 18:09:13
Rating: 5
Comment: They were able to get my vehicle in early and were super helpful. I dropped my vehicle off, went for a walk and got something to eat. When I came back an hour later, my vehicle was finished and ready to hit the road again.

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Name: N*** R*******
Date: 2020-05-06 13:18:14
Rating: 5
Comment: My wife and I had made several trips to the Honda lot at Wittmeier. There was never any aggressive or annoying behavior on the part of the salesmen. They always left us alone at the appropriate times.The final trip was to purchase a 2020 Pilot Touring model. The price was competitive with no haggling necessary by either parties. The sale was seamless and Wittmeier never pressed for additional charges for anything.All in all it was not an unpleasant experience and I would certainly recommend them.Update: We just had the first tire rotation and oil change (included in sale). Service was quick with no up sell. The staff were courteous and answered all of my wifes questions. As with the purchase... no complaints. So far so good.

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Name: B********
Date: 2020-04-06 21:44:36
Rating: 5
Comment: I bought a new Honda Civic in 2014 from Wittmeier. Negotiated the price over the phone and drove down the following morning to do the deal. The salesperson was nice, played no games, and I was out of there inside 90 minutes. The Civic has been great, Im considering a new CR-V hybrid now.

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Name: L** D*****
Date: 2020-04-01 16:48:19
Rating: 5
Comment: Purchased a 2020 Honda and I cant stress enough how much I enjoyed the whole process. Ben worked out every detail I inquired about and even delivered the car straight to my door. No down payment either. Definitely buying my next vehicle from them again.

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Name: L***** P****
Date: 2020-03-19 17:05:13
Rating: 4
Comment: They have fixed our vehicle 2 times and both times we have been very satisfied with the work. The only thing I would recommend to improve service would be a full detail before returning the vehicles. We had gone through a pretty tough time in which both of our vehicles were not drivable. It would have been wonderful to get our car back fixed as well as detailed.

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Name: J****** U*****
Date: 2020-03-11 19:16:08
Rating: 5
Comment: The salesman, Jai, was very helpful with addressing all my questions and concerns in regards to purchasing a new car. Just a down-right nice guy to work with.Jeff in Financing was great as well.I feel confident about my choice of purchase.

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Name: J*** Z*******
Date: 2020-03-06 22:02:56
Rating: 1
Comment: Horrible service when asked how much the car was going to be, the manager, just said not to worry about it just to worry about getting approved! Even though I have good credit and wouldn’t match other Honda prices! Went to Folsom Honda and got the same exact car for 5000$ less!! Never again second time this happens with them also!! First time was last year in July buying a civic but thought it was just the salesperson at the time but I see it’s all the same!! Even the manager!

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Name: M**** W*****
Date: 2020-02-22 21:05:19
Rating: 5
Comment: It seems things have changed in the service department! I like the fact that someone was there to greet me immediately and even though my appointment was for a different day, they were able to fit me it right away. Eric was very professional and friendly, went over what needed to be done. All in all it was a positive experience.

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Name: A**** M*****
Date: 2020-02-22 18:24:51
Rating: 4
Comment: I had a great experience with the sales team & the finance team they explained everything and helped me make my decisions. The appraisal guy for trade-in is kind of rude. He wanted to offer me $500 for my 2005 Accord trade in when I had gotten offers to sell it for $3,500. When I asked him how much he was going to give me for my car he told me not to worry about it. I told him of course Im worried about it and thats when he showed me that he was going to give me $500. Everybody was great except for him be careful when trading in and make sure to ask questions because I didnt do it. I kept my 2005 Accord and I got my new car.

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Name: L** D***
Date: 2020-02-19 01:13:18
Rating: 5
Comment: My first experience with wittmeier ford was very good, called for an appointment to get a recall completed. My appointment was for the ext day. I arrived at 0745 and the issue was completed within 90 minutes.

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Name: Z**** C***
Date: 2020-02-05 22:43:46
Rating: 5
Comment: I brought my Honda Civic in for a recall service and the Rep who assisted me Chris was excellent. He got me in and out of there fairly quick and made the whole process simple and easy for me.

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Name: S** F*****
Date: 2020-01-24 17:22:02
Rating: 1
Comment: I will not return here for purchasing a car or service. We bought a new Honda Accord Hybrid, the sales team played so many games. Unfortunately, we did not walk away and ended up buying it from them. We had a free pil change with the purchase. I made an appointment for my oil change. Eric, the customer service representative that checked me in was very rude. When I asked for my car back to get service elsewhere he could care less. While checking out for service not performed I asked for manager of the service department. Spoke to Mike. Mike was nice enough, but I wanted to just leave so Iet my husband deal with it. He spoke to Mike later that afternoon who basically told him we are the only place you can get this work done at. Jokes on them, while we live in Chico I work in Yuba City. I will not be back here!!! Make the drive to other dealerships!!!

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Name: L**
Date: 2020-01-13 05:07:37
Rating: 1
Comment: If I could give no stars I would. I dont typically write reviews but the service here was so bad I had to. Both the salesman and sales manager were very rude right from the start and unwilling to work with us at all or listen to what we were asking for. The only nice person we encountered was Felicia. We left there and bought a brand new car at chuck patterson and had a wonderful experience. I will NEVER go back to Wittmeier. Would not recommended to anyone, when youre buying a car you shouldnt have to deal with a bad attitude from the salesman let alone the Manager! Go to chuck patterson where they treat people the right way. Not to mention that Chuck Patterson have me 3000 more for my trade.

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Name: G**** L**
Date: 2020-01-05 07:59:55
Rating: 5
Comment: The Advisor, Pat Denney, was courteous, congenial, and knew his stuff, as well as the recall that needed addressed. Other secondary questions were answered without hesitation, from his years of experience in the automotive business. Pat is the most professional of any that I have witnessed over the many years I have purchased and had servicing at Wittmeier. As long as Pat is there, for sure, I will be back for the next Service Interval of my Honda CRV.

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Name: N*****
Date: 2019-12-30 18:20:18
Rating: 5
Comment: Came in for a general inspection and an oil change. Everyone was very friendly and the guy Eric who enters everything into the system was awesome! Service was pretty quick, given the fact I was a walk-in on a monday morning. Highly recommeded!

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Name: R***** L****
Date: 2019-12-27 20:21:28
Rating: 5
Comment: Very clean, fast and friendly people. Chris my service advisor is very knowledgeable on vehicles. It is a pleasure working with him. I will keep bringing my car to him.

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Name: C******** D**
Date: 2019-12-12 21:14:48
Rating: 2
Comment: Great car buying experience overall, but VERY unhappy with multiple credit hits for financing that I never authorized nor requested. I walked in with my own financing and was very, very explicit about that, having mentioned it to a point of honestly being excessive, and yet still I have received letters from two different lenders (including their own in house financing, which always nets dealers more) and watched hits come onto my credit report. Worst of all, its not just me, its my husband as well since both of our names are on the car. I tried requesting a copy of the form where I authorized them to run our credit (which I do not recall actually signing, FYI - and I am that person that reads the fine print, as well) but was unable to reach the finance department, and I have had NO follow up on the voicemails left.Be very, very careful with the financing. Im now dealing with the dispute process and am tangled in a web with 4 or 5 different companies, which is absolutely ridiculous considering how vocal we were about our existing financing.

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Name: D*** t******
Date: 2019-12-06 21:37:42
Rating: 5
Comment: Best car buying experience Ive ever had.100% consummate professionalism.They gave me a great value on my trade in and sold me the new car at an unbeatable price.I felt that my salesman was trustworthy and knowledgeable.

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Name: C***** P*******
Date: 2019-10-16 22:20:34
Rating: 5
Comment: Nick was unbelievably helpful. He took our calls at all hours, did not laughter at our silly questions, and kept his word about the negotiated price even when the promised vehicle had to be replaced with an upgraded vehicle. We will buy all our remaining vehicles from Nick!

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Name: B*** D*****
Date: 2019-10-05 21:24:41
Rating: 5
Comment: We have purchased 5 vehicles from Wittmeier. We usually utilize the Costco car buying program. No fuss no muss buying. The one remaining component is the relationship with the salesman. We were treated with a great salesman by the name of Edgar. He was very personable and really cared about the customer care experience. He clearly went out of his way to make sure everything went great. I also know Ed Hugaboom, the sales manager. He assisted in making sure we were treated well. I will always purchase vehicles from Wittmeier know that I will have that team assist me.

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Name: M J
Date: 2019-10-05 19:01:14
Rating: 5
Comment: The gentleman who sold me my vehicle was Travis, he is very knowledgeable and very helpful, he listen to every thing that I was looking for In my new vehicle. I drove 2 hours just to purchase my vehicle from this store, thank you so much wittmeier Honda and thank you travis. you help me make my dream car come true, Im so in love with my vehicle.

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Name: L**** M
Date: 2019-10-02 18:59:00
Rating: 5
Comment: First servicing (10,000 mile) since buying this car, and dealer covered all but the tire rotation, so total cost to me was next to nothing. Servicing completed in less than two hours, and was on my way. Very pleased.

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Name: P******* T*******
Date: 2019-09-28 17:31:00
Rating: 5
Comment: Crystal was excellent top-notch courteous kind… All the attributes that would make any experience at Wittmeier Honda a great one! She even left me a personal handwritten thank you card in my car!

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Name: J********* M*****
Date: 2019-09-25 20:00:38
Rating: 5
Comment: Best experience Ive had with a breakdown service. Ford service department ROCKS! My needs were met with professionalism and kindness. Thank you Eric that was awesome service.

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Name: B**** C*****
Date: 2019-09-11 18:39:31
Rating: 5
Comment: Everyone at Wittmeier is always super nice. From when I checked in in the morning to when I paid and picked up my car, everyone was friendly and helpful. The check in process was very fast and my online appointment details were all ready to go. The shuttle driver was very friendly and prompt. The lady that helped finalize my bill was very nice and made me feel as if she already knew me. I always feel confident that the Wittmeier staff values my business and takes care of my car as if I am more than just a customer. Thank you.

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Name: R***** F*****
Date: 2019-09-09 13:16:20
Rating: 4
Comment: I bought my car thru Costco auto plan. The experience was really quite good, compared to my previous purchases. Unfortunately for me I pick the day that was very busy, so I was there about seven hours which probably about three hours longer than what I needed to be there. Totally not their fault they were just busy.

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Name: E**** C
Date: 2019-08-31 23:22:30
Rating: 5
Comment: Krystal was the best customer service rep Ive ever had anywhere....Only Lynton Esquivel comes close to her in terms of service. I hope shes there the next time I come to Wittmeier... Also, the driver for the car service, she was also terrific.

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Name: k**** t*******
Date: 2019-08-31 22:19:44
Rating: 5
Comment: Everyone that we contacted (Travis, Jay, and Nick) were all very helpful from start to finish. I know we will continue to come back to ask questions about the new electronics on our Honda.

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Name: L******* C***
Date: 2019-08-28 23:36:11
Rating: 5
Comment: I went to Wittmeier last week to buy a Honda CRV. I already knew what I wanted and needed to test drive a car. Joe Arrigoni was my salesman. I told him what I was looking for. He and I went for a test drive right away. I found him very knowledgeable about the car. He showed me different trims and when we settled on what I wanted, he made me a very fair offer. He was great and even offered to help me get my rental car back to the agency the next day. I wouldnt hesitate to recommend Joe if youre looking for a new Honda.

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Name: A***** A****
Date: 2019-08-09 18:50:50
Rating: 1
Comment: Went in trying to finance my lease-end Civic.Receptionist was nice, instantly called the financing department for me. However, he took 20 minutes to get to me after he said he would be right there. Then didnt even introduce himself or anything, just said he doesnt have time for me until the following week.Just told him Id be going to a different dealership and walked out the door, unbelievable.Best part is, I went to another Honda dealer and ended up buying a brand new Civic instead of purchasing my lease-end.Hopefully they see this review and realize their poor service actually cost them a sale. Save yourself sometime and probably money, and just go to a different dealership that will actually give you the time of day for your needs.

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Name: H***** M********
Date: 2019-08-06 18:21:37
Rating: 5
Comment: I am giving Wittmeier 5 stars because good Honda service is good Honda service. I was treated professionally and fairly, all prices told in advance and work was done well. I have a Honda CRV that is tough, durable, comfortable, a favorite of mine and I want it to last. HOWEVER, I do have a couple of suggestions to improve things for Wittmeier. First, better signage of where to go and what to do when I get there (just moved to Chico from Detroit area) because it is confusing and, frankly, not welcoming. I also would suggest improving the waiting area. In the Detroit area, it seems the auto dealers compete for the best waiting area experience. I do not think Wittmeier does. I would suggest they get on a plane and go visit LaFontaine or one of the big dealers in Detroit. Good coffee, great working space and a variety of experiences. That would make this dealer truly 5 star. My other suggestion is for Wittmeier to dream of what would be a STUNNING experience, and then double down on that. Amaze customers, do not just “please” them. I’d be happy to speak in person to someone, if they care enough to get to the top.

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Name: H***** H*****
Date: 2019-08-02 21:57:49
Rating: 4
Comment: Bought a car here and had a great experience. We love our new vehicle and can’t complain about the buying process. Hopefully we won’t be back for a long time, but down the road for future needs we will be!

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Name: S***** C***
Date: 2019-07-19 18:06:59
Rating: 1
Comment: The worst part of owning a ford is having to have it serviced at this dealership and because all the problems have been recalls or defective parts covered under warranty, Ive had to bring it here.The transmission went out and because i had already had it fixed at this dealership, I called to get it back in. I was told they only had 1 transmission technician and it would be 5 weeks. So i had to have it towed to the dealership 30 miles away. While there they said I needed a new battery.So now the car is not starting right so I take it to a local mechanic suspecting its the battery. The mechanic tested it on his machine as I stood there. It said the battery was 102% and good. The mechanic said it would have to go to the dealership to be checked. The next morning it was dead. I towed it to Wittmeir Ford and left it.I get a call the next day that it was the battery. I told him I had just had it checked. He said this is a ford battery that needs to be tested on a ford machine. I told him it was under warranty. The service person told me i had to have Corning Ford call him to verify when i bought it. I called Corning Ford and asked rhem to call the chico ford with my warranty info. This service writer told me I had to have Whittmeir Fird call him. I said but he asked you to call him. So i call back to Whittmeir and ask again if he will call the other service writer. They were both too busy to call each other. So when i went for my car, Whittmeir told me i had to pay for it and then I would be refunded. It was $105 for the battery and $200 to test the battery to tell me it was dead.Long story short, its been a month and i have not been refunded. I was told they were never supposed to charge me for warranty work. Ive made numerous phone calls. Corning Ford sent the warranty paperwork to Whittmeir weeks ago. Last week i got a message saying they were mailing me a check. They never verified if they had my current address. My call was not returned so I drove over there. They did not have my current address and they didnt seem to care when i gave it to them because they didnt even wait to get my zip code. Im told now they dont have the paperwork. I said it was sent weeks ago. The service writer told me the employee that had my paperwork no longer works there so they need to get it again. I dont know if this means the employee took my personal info and paperwork with him wgen he quit. So im back to nobody has time to call each other to get the paperwork again.Im going to end up having to pay another dealership to take this car off my hands.

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Name: D**********
Date: 2019-07-10 16:27:38
Rating: 3
Comment: I was told it would only take about 40 minutes. Which it was close only about 20 minutes off. No big deal, but after I paid it took another 20 minutes before my car was brought around.It wouldn’t of been a problem because while I was waiting I was checking out the new cars to see what I wanted to buy next. My family has gotten bigger and so has all of their stuff that they need to take along.So we are in the middle of looking at one vehicle. The young man got called away. He left me with a running car and never came back. I kept looking at the car and made a list of questions. Now I get to look on line and answer those questions myself.It’s not like I was going to buy it right then and there but it would of been nice if he had sent someone out to tell me he wasn’t coming back out for a while.

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Name: D***** P*****
Date: 2019-07-08 04:41:03
Rating: 5
Comment: Our experience with Wittmeier was great. Travis was very easy to work with. He took us through the whole process and made sure we understood everything. He is a keeper, hang on to him!!!!!!

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Name: M*** S
Date: 2019-06-17 09:05:53
Rating: 5
Comment: Great customer service, pleasant people, and happy with the work on my Honda Odyssey. Especially loved the loaner vehicle for the day. We had a fun day while we waited. The job was completed much earlier than expected too.Thank you! Mary Sanchez

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Name: W****
Date: 2019-05-27 17:48:52
Rating: 5
Comment: Professional and courteous... no sales pressure from delightful Cameron. LOVE this vehicle! We left the day after purchasing for a month-long road trip. Still traveling and learning all the bells and whistles on my new Honda.. SO MUCH FUN! Safety is primary, and this CVR has it all!

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Name: B******* K*****
Date: 2019-05-18 11:56:38
Rating: 1
Comment: Be prepared for aggressive salesman who beat u up into a car also they consistantly steal or split deals they call it from the new salesman. Honestly the reputation is definitely lived up to. They are the modern day martha stewart of theft from new sales staff. I was treated like well you guessed it the minority these good ol boys are sure to welcome anyone not white but there is another gentleman by the name of AL an indian GSM who is a notorious liar who will tell you one thing and say he never said it. Oh here is the kicker they have a h.r. department but if you take advantage of that then you will be written up then fired a month later after pushing out 7 cars in 9 days you will be fired where Al and said lacky will refuse to say why. Not a place i would recommend buying a car unless, actually dont buy from here or you can the beauty of choice im just expressing just the tip of the iceberg experience i had.

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Name: R***** J******
Date: 2019-05-17 19:38:45
Rating: 2
Comment: Be careful here. I bought a truck here. F250. Very nice truck. I ordered the mud flaps for it and they said they would be in, in about one week. I got a call saying the mud flaps are in but they dont match. I was like what do you mean they dont match. Max said that he explained all that to me at the time I purchase them (I would NEVER order non matching stuff!!). I said no you did not I would have remembered that. So this is just another scam that they pull on you. I had to pay 100 dollars extra for a matching pair. READ EVERYTHING, DONT TRUST ANYONE THERE. the only reason I gave them 2 stars is due to the fact the truck is pretty awesome.

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Name: M*** L*********
Date: 2019-05-16 17:25:23
Rating: 5
Comment: Truck broke down while we were starting our vacation. Kyle quickly got us a rental truck for our dogs and luggage. Eric quickly got someone to work on it and it was done in a day! Also, to get the rental and truck in for repair only took 2 hours including the towing.

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Name: A***** W*****
Date: 2019-05-12 00:19:10
Rating: 5
Comment: My lease on my car was up at the end of the month and so I went to Wittmeier to see about returning my car and getting a lease on a new car. Shawn and Travis were a great help. They helped me pick out my new 2019 Honda Fit, made the experience easy. They also helped me get a great deal on my car.

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Name: C***** S*****
Date: 2019-04-30 02:02:20
Rating: 1
Comment: I rated this better yesterday, however upon further review I was rash in giving it such a review. There were some requests that they acquiesced to but of course actually did not. Sales man Jeff was so extremely rude he was borderline offensive. In the end just like the typical car sales stereotype they were hustlers and their word meant nothing. I would recommend this place if you want a prostate exam but if you want a car go elsewhere. They had what we needed and in the end we got it but man do you pay for it.

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Name: a* K****
Date: 2019-04-04 23:34:34
Rating: 5
Comment: We were greeted by Amanda. From minute we walked in, to final deal, Amanda was very patient with us. We told her what we needed and what our price range was. We felt no pressure what so ever. We test drove several vehicles and finally decided on one but another one caught our eyes and we asked if we could drive that one, she happily obliged. She made some very good recommendations on what to look for in a car. This is my second car from this dealership, first from Amanda and because she was very polite and understanding towards us, I will be going back soon to purchase another car from her. See you soon Amanda. Stay Amazing!!

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Name: J***** R***
Date: 2019-03-11 20:56:05
Rating: 2
Comment: Unfortunately I wont be returning to this place anymore. The simple fact is a mess up. Unnecessary amount of mail. Extra phone calls during my work hours. Car bought in Nov 2018. Wrong vin to finance months later as in today 3/11/2019 finally fixed and all I got was a sorry for your inconvenience.Luckily Jeff was amazing and nice therefore not making it a 1 star review...pay attention when purchasing

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Name: P** N*****
Date: 2019-03-06 20:08:11
Rating: 5
Comment: I used the Costco Automobile Purchase Program. Although I live more than 100 miles from Chico, Ben Vandermate showed himself to be a real professional and helped me put together a lease on a Honda CR-V Touring for my business. Then he made arrangements for me to pick up the vehicle in Redding. Time is money and your team members saved me money and frustration. Im really pleased with the look and feel of the CR-V. Thanks!

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Name: A* K****
Date: 2019-02-23 16:29:33
Rating: 5
Comment: The sales people were very helpful and no pressure.Jeff in finance was great.I brought the truck back in a few days after purchase for detailing, and Eric in the Service dept was also very helpful.Thanks

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Name: S****** D*****
Date: 2019-02-21 23:58:45
Rating: 5
Comment: As many understand, purchasing a vehicle can be an arduous experience. Going into this purchase I was apprehensive as to who I would work with and what kind of deal I would really get. Working with Ben Vandermate at Wittmeier instantly made me feel at ease about the whole process! He was extremely knowledgeable about his products, and more importantly, was able to listen and understand our wants and needs. Not once did we feel pressured to do anything and we were in and out of the dealership in no time. The facility was expansive, very clean and the staff was extremely friendly. I highly recommend visiting Ben Vandermate at Wittmeier the next time youre in the market for a new or used vehicle. Thanks Ben!

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Name: D****** C**
Date: 2019-01-25 19:26:06
Rating: 5
Comment: I bought a Honda CR-V from Corey! He was awesome. Absolutely did not feel pressured and made it a wonderful experience buying my first car, thanks again!!

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Name: A*** H***
Date: 2019-01-17 04:38:18
Rating: 5
Comment: Had an awesome experience here! Salesman named Corey was so helpful! He got me a good deal, was super nice, and definitely good to look at if you know what I mean😉 totally recommend him and getting your next vehicle here !

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Name: T*** D***
Date: 2018-12-27 00:33:55
Rating: 5
Comment: The shuttle came at 8:30. Given that they open at 7:30 and people need to be to work at 8... 2 stars at best.However, I had an issue with a new air filter they put in and Eric Diamond went way above and beyond the call of duty to bring me a new one on his way home, in Willows. 5+ stars for that incredible service. Sadly, thats been atypical of Wittmeier in the past, but lets hope this is a new trend. Thanks Eric!

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Name: D****** A*****
Date: 2018-12-21 18:31:52
Rating: 3
Comment: Prices for certain services tend to be fairly priced for OEM parts. The staff is very friendly, and they offer many amenities. If you have an appointment, don’t expected to be treated as such. My 8:30 appointment for an oil change was still incomplete. When asking staff, they informed me that they were unable to receive an update on my car. Meanwhile, I saw 3 cars come in after mine for the same service and get released back to their owners. If you have time and are looking for an OEM oil change, you could try here. If you don’t have the time, go elsewhere.

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Name: D**** G***************
Date: 2018-12-14 23:48:09
Rating: 1
Comment: Hate the service here came in with my 2016 f150 and they never called to say it’s ready. Came to pick it up and they truck was ready then said they forgot to fix one of the recalles and it’s aboht to be way more time then what they told me and the guy who drove the truck around was romping on it and drove my truck poorly. Will never come back for a re call or service ever again.

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Name: K*** H******
Date: 2018-11-26 00:11:55
Rating: 1
Comment: Went in looking for a truck, told the salesman what I was looking for, trim level, cab size, etc. Salesman proceeded to try to push something totally incomparable on me. We walked away. Wittmeier is a joke, has been for years.

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Name: J*** T*****
Date: 2018-10-24 18:58:33
Rating: 3
Comment: Car is running fine, so far, customer service was terrible. Diamond was professional to work with, everyone else, sales person, service rep at counter and even the person that handed me my keys was unprofessional. The salesman that took my car, the day before, didnt communicate with the service department. I tried giving him my name he said not to worry about it, my info loads automatically from the bar code. I said its my first time here, he assured me it would still come up. My car sat there for a full day before being looked at. I had an appointment for 9 am, for a Ford Fusion, there is a Ford Fusion sitting outside?? Maybe look in the glove box to see who it belongs to? I called at 3:30pm to find out they hadnt touched my car. Service took two weeks. When I checked out they didnt give me a breakdown of work done to my car, waited for 15 min to get checked out, there was no one at the counter. The person that handed me my keys had headphones in his ears, didnt ask for my name or ID, and when I asked if the car was good to go, he removed an ear bud, grunted and said I guess. You are providing a service that could only be done at a dealership you guys need to get it together. I was actually advised not to go here and to go to the one in Orville, I live in Chico, I should have listened.

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Name: P********** M**
Date: 2018-10-23 17:36:03
Rating: 5
Comment: Once again Wittmeier goes above and beyond for me. The sales staff is friendly and courteous. No one tried to push me into a sale and each person I talked to was genuinely kind. This is the only place I will purchase my vehicles in the future

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Name: J V
Date: 2018-10-11 17:02:00
Rating: 1
Comment: I have just taken off my front tire to check to see if this horrible place did their job. I took my car in to get rotor retainer screws swapped out. Plus suspension replacement. They never replaced the screws but i was certainly charged for the work. A big red flag for this location i believe is managed by some former swat team members from san fran. Prople wonder why so many other people dislike them.

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Name: A*** R******
Date: 2018-09-01 19:53:58
Rating: 1
Comment: Let me preface this by saying we are a 5 generation Chico family. I bought my first car at Wittmeier many years ago. They have been around for as long as I can remember. If I could give negative stars I would. Yesterday, my mother went there to look at their used Honda CRV inventory. She was met by a young sales person named Joe. He put heavy pressure on her to buy a new CRV, which I understand is what car sales people do, but once he got her in the office things got scary. He wouldnt give her her car keys back despite her asking several times for them, her saying she felt very uncomfortable and wanted to leave, wasnt ready to make a purchase, and needed more time to think. HE KEPT HER THERE FOR 6+ HOURS. NO FOOD, NO WATER, AND WOULD NOT GIVER HER KEYS BACK. Criminal. Now, my mom is older and doesnt have a lot of experience buying cars or dealing with pushy sales people, but what he did was predatory. I am fuming. After wearing her down for 6 hours she ended up leaving with a new CRV in a color she doesnt even like! She tried calling relatives for help or to come get her with no luck and eventually - fearful, weak, and exhausted - she caved and signed for the car just so she could get out of there. She came home so distraught I thought someone died! She went back with someone right away, but of course they wont take the car back or even apologize. Now I understand my mom could have done things differently, not signed, walked out, etc. and that car salespeople are generally really pushy, but this man took advantage of a vulnerable, older woman who dared go to their car lot alone and bullied her until she bought a car. He held her, basically against her will by keeping her car keys, until he got what he wanted. My mom is a retired teacher and upstanding member of this community. I will NEVER go to Wittmeier again for anything and will tell all of my friends and family not to as well. I would strongly encourage you to take your business elsewhere. I will be contacting Honda and the BBB to report this.

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Name: A D*****
Date: 2018-08-23 15:52:23
Rating: 5
Comment: The staff at Wittmeier Collision Center are professional, knowledgeable, friendly and honest. A tail light cover got a couple of tiny cracks during the work on my car, and they were quick to let me know about it and replace the cover at no cost to me. The cracks were small enough that I may not have noticed them, but they didnt let that stop them from making it right. I highly recommend them!

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Name: G********* H*******
Date: 2018-08-22 00:38:22
Rating: 5
Comment: I went in with a dead battery. Eric took very good care of me. The battery turned out to be a bit more complicated than at first realized because my car is a plug-in hybrid that needs a software update. But Eric figured it out and now my car runs perfectly and I dont need to get it jumped anymore.Im very satisfied with the service. Thank you Eric!

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Name: B*** L****
Date: 2018-08-21 20:01:47
Rating: 1
Comment: I had a terrible experience here where I was made to feel unworthy of purchasing a vehicle and as if i wasted their time. Note that within a year I have purchased 3 cars at 2 other dealerships who treated me much better. I also have friends who purchased vehicles here and they complain about their service dept. Making it very inconvenient to get the free maintenance performed that was included in the purchase of their vehicles. I dont recommend this dealer and am suprised they stay in business.

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Name: K*** W*****
Date: 2018-08-13 18:38:49
Rating: 5
Comment: Was very hesitant based on previous reviews but I had a great buying experience. The salesman I worked with, Nick, was super responsive, honest, and knowledgeable when I called and had everything set up and ready when I came in from out of town. Thanks again!

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Name: B***** S****
Date: 2018-07-29 20:13:04
Rating: 5
Comment: They got us a very good deal on our vehicle ... alex( the accessories guy) chased our 2 year old son around to keep us distracted while we signed papers. They stayed after hours to ensure we were able to get our car. We love our car! It’s our second vehicle from here!! I also recommend Joe! He is great at what he does! And thank you to everyone else!!

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Name: J****** W***
Date: 2018-07-29 17:05:28
Rating: 5
Comment: I had such a great experience with our salesman Sean and the sales manager Brad! Loving my new car so much! The process was smooth,easy and enjoyable! I recommend Wittmeier to everyone!

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Name: C**** C*****
Date: 2018-07-12 16:25:24
Rating: 5
Comment: Excellent staff in the service department. Surprisingly the prices were reasonable too! I had ordered replacement ignition keys off of Amazon to have cut and programmed at the service center. They informed me that they couldnt cut the keys because the cheap metal damages their machine. They sold me a new set of blanks for $15 each and cut and programmed them too! Thats a darn good price for a stealership. The staff was very curtious and did everything in a timely manner and I waited in the lobby and spoke with other staff members about a dog I had brought with me. I dont like dealerships but these folks seemed to be genuinely interested in helping a customer out.

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Name: S**** S****
Date: 2018-07-09 21:11:10
Rating: 1
Comment: Horrible dealership...I will never take my business there again!!!! I brought my daughters car into service for an oil change and rotate tires because she was about to take a trip and the next day her tire went flat. America’s tires told us the tires were all unsafe to drive on and the flat could not be repaired because the tires were so bad...Wittmeier put my daughter in danger by not telling us about condition of her tires. My suspicion is that they lied about even rotating her tires! Then we tried to turn in our leased vehicle to buy it and they refused to help us because it was a weekend...we had to drive to Roseville Automall where they were wonderful!!! Worth the drive to get helpful, nice people at Roseville Honda instead of the rude employees at Wittmier who are apparently too busy to help customers and are too incompetent to rotate tires. Brad the sales manager and Jeff in finance need to learn about customer service from Roseville Honda. I would recommend anyone to stay away from this dealership for sales or service!!!

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Name: D****** C*******
Date: 2018-06-19 23:43:11
Rating: 2
Comment: Twice had an appointment for tires and alignment cancelled after I got there because the alignment person didnt come to work. On the third appointment the work was done, but then they tried to overcharge me by $200 dollars. Others picking up thier vehicles were also experiences problems with thier bill. Something is very wrong in thier service department.

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Name: M******* T******
Date: 2018-06-16 20:58:52
Rating: 1
Comment: Tried to rip me off for $1,800 for a light bulb. Car was under factory warranty. Actual cost was $164.00 paid by Lincoln. Argued for two days about bumper to bumper warranty. They were supposed to put me in a rental car and didn’t until the last minute. Told me parts on “National Hold” and not available for two weeks. Stated the entire rear tail light assembly had gone bad. When they thought I was NOT under warranty they were going to rip me off. Not a reputable service center. Had to argue to get the coverage my contract called for. As soon as they figured out the car was under warranty it was instantly fixed!!! What happened to the two week hold n parts? Why wasn’t I given a rental car the first day I brought it in? Incompetence by Eric the Service Advisor. Extremely disappointed in this service center. And they keep wanting me to trade in my vehicle for a brand new Lincoln? Why would I want to do business with these guys again????

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Name: D**** T***
Date: 2018-06-06 06:26:41
Rating: 5
Comment: I went there to have the daytime running lights on my 2016 Honda Accord Touring fixed or replaced. The service person Skee was awesome, he was polite and professional. He got my car checked within an hour and ordered my new headlights overnight for repair the next morning. Ill recommend this place for Honda service but I havent used the other manufacturers so I cant speak for them.

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Name: J*** H*****
Date: 2018-06-05 02:46:58
Rating: 1
Comment: Took in my Ford Escape at 8 in the morning for a a/c problem where it cooled then did not blow cold air with force after 20 minutes. Was told my warranty might cover it after they checked on the coverage. I was told they would call me with an answer before any work was performed. After waiting 3 hrs my wife calls and was given a curt answer of We dont know yet. I called at 2:30 to see how it was going and had to,leave a message. Called again at 3:00 and talk to the receptionist who said she could not find our service writer Eric Scarberry but my car was near completion and he would call. At 3:00 He calls and says the car needs parts that he has to order and will be in the following day. He never called me about the warranty like he said he would until AFTER he tore my car apart. He told me my warranty covered this procedure with a $200.00 deductible. Motorcraft parts for this are less than $200.00 so I am basically paying for their bad parts. I was then told my warranty covered a rental car but never got the call for the car. My wife took the day off work to take the car in and now has tom take another day or two off until the car is fixed. She works in Red Bluff and I really dont think Eric cared at all bout anything but his b

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Name: K******* W******
Date: 2018-05-31 19:01:10
Rating: 5
Comment: Have used them twice so far. So far so good. Service was on time and they called when the vehicle was ready. Pleasant people to schedule with. Eric the Ford service writer is knowledgeable and helpful.

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Name: E**** R*****
Date: 2018-05-26 15:55:09
Rating: 5
Comment: I recently started experiencing alignment problems and took my car into this dealership where I met Christian who was super helpful. I didn’t have an appointment and he was able to go above and beyond to ensure my car was taken care of the same day. The experience was wonderful and super helpful. Definitely would recommend anyone needing help to see Christian.

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Name: M*** S*****
Date: 2018-05-12 16:34:47
Rating: 5
Comment: What a great experience. I live 3 hours away from Chico. My sons truck broke down needed it to get fixed so I chose this dealership. Everybody was so polite and helpful . Special thanks to Christian my service writer, made me feel very comfortable having my vehicle worked on here.

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Name: D*** V** M****
Date: 2018-05-08 18:16:43
Rating: 1
Comment: I encountered Max B. and he was really friendly and he showed me what they had to offer and did what he could then he pawned me off on his supervisor and from there it was a really irritating experience. Its not easy buying a car and being pushed to buy something right away didnt help me at all. My experience wasnt what I was looking for. Great selection of vehicles just not for me.

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Name: T** E******
Date: 2018-05-07 17:49:29
Rating: 1
Comment: They used to have a good service manager. He knew his job and he got along with the customers. Things have changed. I just went in to have somebody take a look at the right front brake disc to see what I should do to deal with a noise problem and what appears to be a deep score in the face, possibly from a foreign object getting caught in the mechanism. The guy (Christian) wouldnt even go out to see the car. He just asked if I had an appointment, like I was garbage if I didnt have one and shouldnt be bothering him. I came there to see about making an appointment--I have never had to make an appointment to have a two-minute inspection and a discussion of how to deal with a possible problem.This is BAD customer service. My car is under warranty, my desire to have somebody look at the problem with the brake was completely reasonable, and the response was just more toe jam. I dont need it. Ill look for warranty and/or repair and maintenance somewhere else.

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Name: R*** R***
Date: 2018-04-30 03:45:12
Rating: 5
Comment: It was excellent being able to have my truck serviced on a Saturday! I work out of the area now but like being able to have Wittmeier service my truck.While it was being serviced a nice young man, think his name was Jordan, showed me the new Ford F-250, Beautiful! His card is in my truck. A little over my head at this time, I just dont want to get back into payments at this time; and my F-150 is such a good truck!They had my truck serviced quickly, and the people in the service center were so courteous.Thanks for the Great Service!Sincerely,Rand Rath

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Name: J***** S****
Date: 2018-04-13 22:54:37
Rating: 1
Comment: The WORST customer service I have ever had. My car has been there, off and on, for the entire week, I went in to get a simple ignition lock issue fixed. First I purchased a new $175 key, which did not help (after I told the Adviser it probably was not the key, since it worked fine in the door). Had to go back again and get the ignition fixed. While doing this, they broke two other items, that had been working perfectly. Now I had no wind shield wipers, and faulty turn signals. Had to go back again and after 3 more hours they still had not fixed the turn signals. The Adviser and mechanic acted so surprised that they werent working, even after I had told the Advisor several times (one of two reasons I had to return yet again) and he had typed it into their computer.The communication is horrible. The Adviser would tell me three hours, then overnight, then (surprise) its already been done. Every time I called there, I just got the run around. When I asked for a Manager, I was put on hold, and then disconnected (several times). The Adviser knew I was on foot and to call my cell phone, which he never did. When I finally got back home Friday afternoon I found that he had left a message at my house in Paradise. Crazy!!! So a week later, over $600, and still no turn signals. I will NEVER go back there again.

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Name: H**** R******
Date: 2018-04-06 00:30:26
Rating: 5
Comment: The easiest purchase ever and no other dealer could price match. Add delivery to my driveway and paperwork completion in my own dining room for the best experience imaginable! Ben Vandermate answered all questions professionally and completely each time I asked and was patient and straightforward every step of the way. You will not be disappointed if you call Ben!

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Name: j** s****
Date: 2018-03-19 22:32:10
Rating: 1
Comment: Terrible service. My advisor was Christian Santos. While communicating with Mr. Santos about this service needed on my vehicle, he was immediately apprehensive about completing service requested. After this I was then told it would only take an hour, at an hour and a half later I asked if it was done and told it was, it then took another 30 minutes before it was brought around. I own four Ford vehicles and have never dealt with service from Ford employees who have been so disrespectful and time consuming.

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Name: f****
Date: 2018-03-19 18:38:07
Rating: 1
Comment: I took my vehicle for service, and it cost a lot more. I give them a one star because they are dishonest and overprice. They gave me the paperwork, and said that I needed to change my tires. However, I took it to other tires shops and said that they are 95%. I bought them last August. So please do your research before saying yes and do not trust these people.

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Name: N***** W***
Date: 2017-11-19 01:03:41
Rating: 1
Comment: My mother in law bought a new car from there it had 22 miles on it. The car has been in the shop five times in five weeks. The service people also tried blaming her for the issue and have not been helpful or that nice to her. I would not buy a car from here definitely go some where else. She regrets having any dealings with Witmeier.

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Name: L**** S******
Date: 2017-09-19 14:59:50
Rating: 1
Comment: I hate Wittmeier Auto Center. I cant get an appointment for an oil change and that makes it kind of hard when I live up in Forest Ranch. Twice I have pulled in to the service aisle and waited for 10 minutes. There was no other customers in the aisle but the service writers were too busy to help me. One writer actually told me to find someone else. Finally I start walking around and found a service writer who looked very frazzled. He told he might be able to start my oil change in about 2 hours. Wow. I decided to drive away and find someone else to change my oil. I hope I never need to go back to Wittmeier. I worked at a Ford dealership for over 30 years and I would have been fired if I couldnt serve my customers better than that. The rudeness is unforgivable. I can understand being busy but they should at least offer appointments for out of town customers.

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Name: M****** C***
Date: 2017-08-26 01:00:59
Rating: 1
Comment: If I could give negative stars I would. I would never recommend anyone buying a car here. They had changed the person that was helping me three different times, every single one of them knew I was there to lease a car told me they had a great deal going on and the car was 14,999 that I would need a co signer . I got a co signer who has amazing credit, we got approved and signed all the papers the price had also changed from 14,999 to 19,000. Told me I only got the deal if I bought the car not leased it mind you they all knew I was leasing and told me I was getting it for the cheaper price, and then told me I couldnt leave with the car had to bring in another pay stub but that I was already approved. Came back next day with pay stub and they told me I still couldnt have the car even though I had already signed all the paper work. Dont go here all they do is lie to you. Definitely taking my business to chuck Patterson.

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Name: J******* G****
Date: 2017-08-25 23:48:35
Rating: 1
Comment: I do not trust them at all, my experience was with the Ford Deparment. I took my vehicle in for a specific repair on the rear end. It was an initial charge for $151.00 to run diagnostics on it. I expected this being that it was a dealership. They end up driving it around and experience exactly what I had already explained to them what the issue was on my rear end. They call me back explaining I need additional repairs on front end components and there will be an additional charge of $151.00 because the differential would need to be taken apart by their certified mechanic and the mechanic would not be in until the following business day after the weekend. They were trying to bill $300.00 before a single part was removed or inspected properly. They have poor business practices and I would not recommend trusting their evaluations on repairs for a fair price.

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Name: A*** S*****
Date: 2017-06-28 23:12:09
Rating: 1
Comment: I just took my Ford C-max in for a recall issue. My door lock assembly came out of my drivers side door. They got me in right away, and that was the last thing the service department did correctly. I was assigned a service writer named Eric Scarberry. He was a bully from the beginning. He told me the handle of my door would not be covered. When I questioned that, he began his bullying. I asked him if he could please talk to my boyfriend, as he knows more about cars, and Mr. Scarberry argued with him. As it turned out, the handle was covered, which makes Mr. Scarberrys behavior even more disturbing. I have no idea why Mr. Scarberry was so contrary from the beginning. He could have said, I am not sure if the handle is covered. Let me check with the technician, and I will get back to you. It was almost as if he just wanted to be a bully. I have purchased 2 cars from Whitmeier, and all I can say is, they are much nicer when they are selling the car. I will not be buying another car from them. It just isnt that hard to be nice to your customers. Why you would choose to bully them is beyond me. I guess that is why the dealership has a 2 1/2 star rating.

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Name: t********
Date: 2017-06-28 00:06:37
Rating: 1
Comment: We were traveling and got a flat. I called the dealer because no one else could get that tire size for 4-5 days. Whittmeier said they would have it at 10 am the next day. I called a 12 noon the next day and was told they had the tire and had made a 1:30 appointment for me. I arrived early. They took the car and my information. I waited for about one hour. I watched Joe the service writer leave and drive away. A mechanic came in and told the cashier about the problem. ( I was sitting close but she did not apparently think I heard). She said that Joe was gone and that he will just have to wait another 40 minutes. When Joe finally returned, I saw them get together and talk. They came over and told me that they had ordered the wrong tire and they could have the correct tire tomorrow. They had not even taken my tire off yet. They left me two hours until 3:30 before telling me. It takes two minutes to check a tire size and 10 minutes to change a tire. Please do not use this dealership!!!!!

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Name: D**** M*****
Date: 2017-06-26 15:37:45
Rating: 1
Comment: Horrible customer service. Dropped our car on a Friday, was told to call first thing Monday. We call and the front desk lady blew us off, told us to wait half an hour. Called back, forgot who we were, gave us some line about too many customers to check in. She then got rude as we calmly explained to her how lines work and it cant go from 4 people ahead of us to 7 ppl if we are in a line. Got rude again and told us our mechanic would call when he can. Thanks, all we needed to know was if they even ran a diagnostic.Rude customer service reps and horrible prices. Coming from the Bay Im blown away at how rude these people are.

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Name: J*** T*****
Date: 2017-05-19 16:31:26
Rating: 1
Comment: DO NOT COME HERE FOR SERVICE!Being relatively new to Chico, we brought our Minivan in for its timing belt/water pump service. After paying the bill, I felt pretty confident we had been ripped off. So I called 3 other Honda dealerships in the Sacramento area for estimates, and sure enough, Wittmeiers bill was $400 higher than each of the others. When I came back and showed the Service Manager the estimates from the other Honda dealers, he took down my name and number and said hed look into our invoice and call me right back. He did call back, and said that there had been a billing code error and issued me a refund of $300. There was no apology, just an explanation of what had happened, which tells me they are systematic about overcharging and only give you a fair, competitive price when they get called out on it. Incidentally, we paid $67 for a lube, oil, and filter service (which includes topping off fluids), and when we picked up the van, there was no windshield washer fluid. After giving them close to $2000 to service our van, they overlooked adding $.50 of windshield fluid? Really?We will be making the drive to Sacramento for our service from here on out. Its worth your time and money to avoid Wittmeier.

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Name: M**** L*****
Date: 2017-05-17 03:37:19
Rating: 1
Comment: I had a horrible buying experience here. Ive never bought a car before so I was excited for this new experience. I noticed a scratch on my mirror the next day and brought it to Wittmeiers attention. My salesperson was rude and that there was no way he would have missed it. I told him not everyone is perfect (which bothered him a lot..). I understand I drove it off the lot but they way the entire situation was handled was awful, unprofessional, and overall disorganized. I was promised a couple things with my purchase (floor mats and a back cargo mat). They forgot to order them for a week, and had no record of the cargo mat anywhere. I would never recommend someone buying a vehicle here and Im uncomfortable with the thought of getting my car serviced there in the future.

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Name: A***** L****
Date: 2017-05-17 00:28:00
Rating: 1
Comment: Terrible customer service from the beginning. The person at the counter was unclear and was rude when asking for my information. Took them a whole day and a half to realize that my battery was the problem. They said they would call me when they had new information about what was wrong with my car, yet I had to call them twice about updates.The mechanic wouldnt explain things to me and would cut me off while speaking. He would bring some attitude while I asked questions. Overall worst experience Ive ever had at Honda.

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Name: J***** B*********
Date: 2017-05-09 18:19:32
Rating: 5
Comment: All I can say is wow! I came in the morning and left in the evening with the car of my dreams! Travis and the other gentlemen I worked with treated me like a person, like family! We laughed and told jokes and on top of that everything was affordable! I thank God for the people at Wittemeier they were kind caring, concerned, and never pushed me into anything!!!!! 😁😁😁😁😁😁😁

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Name: J** K****
Date: 2017-04-12 22:49:09
Rating: 1
Comment: If it were possible to give negative stars I would. RIPOFF alert.Honda fit needed 60,000 mile service as well as an airbag recall (another one). They (with a straight face mind you) tried to charge me $800 for the 60,000 service. This is roughly twice what it should cost.I told them to just do the airbag recall, and called my normal Mechanic (hello Garys automotive :) who quoted me $400 for same service. Wittmeier called back to let me know I could pick up my car several hours later, only when I get there, I have an airbag light illuminated on my dash now. I go back inside to inquire, and am told, in no uncertain terms, that the airbag light on my dash has nothing to do with the airbag (again, with a straight face), but they offered to write up an estimate to get it fixed.At that point, I went to speak to a manager in sales (as I could not even speak to the service idiots anymore) who brought it back into see the tech, and surprise, they had hooked something up wrong.TLDR; they tried to rip me off to the tune of $400 extra for a service, and gave my car back to me in worse shape than when I brought it in, only to have them offer to rip me off for more money for the mistake they made.Never again. I will drive my car to Corning for service before I ever bring it here again.

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Name: G***** M
Date: 2017-03-14 02:30:35
Rating: 2
Comment: Bought a used truck. 10 minutes after driving it off the lot the tire pressure gauge came on indicating a faulty gauge (according to the manual). Called Wittmeier who said I didnt buy extended coverage so tough luck! Im sure they turned the light off before selling it hoping it wouldnt go back on for a while.After a few days the brakes began squealing very loudly. My guess is that they did something to quieten the brakes till the truck was sold. WD40 perhaps.1/2 hour after buying it I came out of a store and saw the rear bumper had been bashed. Im sure it probably happened when it was in their shop when they were cleaning it before giving it to me, but I didnt do a final walk-around as I wasnt expecting any damage. It may have happened in the parking lot, but giving the rest of my experience, and their attitude, its likely they bashed it and just didnt say anything. If it had happened in the parking lot there would have been something of the other vehicle on the ground as it was a big thump. But there was nothing to be seen.Maybe it is all just coincidence, and they really do do their 140 point check they proudly claim, but I think theyre just a bunch of...Also, the brakes are quickly getting very soft.I wouldnt advise anyone going there.

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Name: J******* H***
Date: 2016-09-23 21:52:02
Rating: 1
Comment: Very nice people, however, they all lacked the ability to just straight out tell the truth. The time it took for the service to be done on our car was 3+ hours but unavoidable. What was avoidable was missing a doctors appointment due to the wrong information being relayed to us on the timing...three seperate times throughout the process. I will not be giving them any more business.

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Name: W****** S*******
Date: 2016-09-20 16:54:54
Rating: 5
Comment: I was travelling through Chico on my way to my daughters wedding in Seattle when the low voltage battery on my 2013 C-Max died. With no appointment, they still had me out before noon! Thank you so much! Excellent service.

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Name: D***** G****
Date: 2016-08-29 05:09:54
Rating: 1
Comment: The worst customer service Ive ever had from a car dealership. They wasted 5 hours when my wife had an appointment, and never fixed the door alarm, because the video my wife took of the alarm going off wasnt proof enough that we have an issue. I suspect they just want to avoid doing warranty work they wont make money on.

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Name: I******* 1*
Date: 2016-07-21 02:10:35
Rating: 1
Comment: Wittmeier, you suckThe first service I had at Wittmeier: My F-150 developed an audible rattle of an unknown source. I took it to the dealer to be fixed, after having my truck for two days the service department determined it was related to the exhaust system but could not fix it. My truck has an aftermarket muffler and they told me it must have had something to do with the aftermarket components. They charged me for looking at it, and at the time it seemed fair. Ultimately, I (a non-factory trained technician) found that the culprit was actually a broken factory installed lifting eye on the engine block. I understand this was a difficult find, but why did the representative lie about determining its source? To ensure I would believe they earned the money I was being charged? How much time did they actually spend trying to track down the noise?The second time I attempted to have service performed by Wittmeier was for warped rotors. I would have not returned after the first event however, the two wheel drive F-150’s have a unique front rotor which requires special tools in order to resurface. They turned the front rotors and recommended I also resurface the rears, to which I agreed. A few hours later, they called me and said the rear rotors would not accept a turn and needed to be replaced. I told them I would hold off on the rears for now, as I planned to replace them myself. I was called a second time a few minutes later, and was told the rotors were below allowable tolerances and really needed to be replaced, driving as is would be unsafe, I explained I would personally replace them. When I went to pick up my truck, I was charged full price for the front and the rears. I was highly confused as I did not expect to be charged for a service on parts that as described to me needed to be replaced. After heated words and discussions with the service manager the new story was the rotors were turned, were safe and the finish was only rougher than they would have liked. I have looked at the rotors myself and I think several mechanics around town would be embarrassed to charge for what looks like incomplete/shoddy work. Telling a customer their brakes, (possibly the most important feature on a vehicle) are unsafe should only occur when in fact they are unsafe; was this just an aggressive sales technique? Mistaking safe brakes for unsafe brakes or charging for labor on supposedly unusable parts, in my opinion is not good practice.At the end of the day Wittmeier was given two opportunities to impress me and failed. The service department employs dishonest representatives and I will never trust my vehicle to them again.One last note, I purchased my truck from Wittmeier and after the poor way I have been treated, I will never purchase another vehicle from them again.

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Name: W***** P***
Date: 2016-07-10 19:04:37
Rating: 1
Comment: If I could put 0 stars I would.I got a 2016 Chevy Cruze and they were asking $15,500 and that car had rebate deals for it at the time, and they ended up putting down that the car was $19,995, and it had the sticker with the price on the windshield saying $15,500. They didnt even use my $3,000 I was putting for the down payment either. I found all this out when I was trying to trade the car in to a different dealership and my salesman ended up telling me all this. Their all snakes at Wittmeier and dont even bother going to them!

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Name: L******** P********** M*** A******
Date: 2016-04-22 17:22:38
Rating: 5
Comment: Please make note of the salesman I worked with at Wittmeier Honda named Joe A. from the Internet sales department. Last names cannot be used.Joe made this the easiest lease transaction by far out of the 12 vehicles I have eitherleased or purchased since 1998 four of which have been from Wittmeier.This was my first time working with Joe A. But I hope its not the last. He even delivered the vehicle personally to my wife and I which was going the extra mile for sure. And there was no up sell or cross-selling. Just a smooth, quick and professional transaction. Your experience at a dealership will really depend on the salesman or woman you interact with. This is why I always communicate via email or directly with the Internet sales department.If you do your research first which I highly recommend on the make(s) and model(s) of the vehicle(s) you may want including professional reviews, price, mfg. to dealer incentives such as cash back, lease offers, interest rate offers as well as reviewing the dealers website for specials or reduced vehicle prices will help make your negotiations and sale or lease transaction so much easier as both parties know exactly what to talk about. Its what I do every time and my transactions go so much smoother.In closing, my wife and I leased a 2016 Honda Odyssey for 36-months with a allowance of 12,000 miles a year. It happened to be a lease special Honda corporate was offering and Wittmeier honored. We used equity in our current lease as the down payment / Cap Cost reduction as its called in leasing. Not every vehicle will have equity. Ours did.Great job Joe.

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Name: S******** T*****
Date: 2016-03-21 23:34:52
Rating: 1
Comment: Unbelievable!! Wittmeier Honda Service Dept. was going to charge me $128 to read the Check Engine light. Affordable Automotive and Jiffy Lube did it for free! Also, they could not schedule me to have this done on a Saturday because their Saturday mechanics dont do that . What the heck!!?? There needs to be a zero star rating.

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Name: a**** m****
Date: 2016-02-25 04:26:52
Rating: 1
Comment: I bought a brand new vehicle, took it in 3 days later to get a protective coating put on. They called said my vehicle was ready, when I went to get it they brought me another persons car. My car had been given to a complete stranger and taken off the lot!!!!!! How do you just give the wrong vehicle to someone?? Not pleased at all!!!! So they topped off my gas tank to make up for it once I finally got my vehicle back....really? That makes it better huh. Such a joke, I knew I should have went to Sac. And their shuttle service is basically nonexistent. After waiting 45 minutes I ended up having to walk to work.

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Name: S****** l***
Date: 2015-10-15 03:48:38
Rating: 1
Comment: I arrived for my appointment and was told the car would take five hours to replace the airbags in for my Honda recall. I also asked for an oil change. I received a call at 1:45 letting me know my car was done. I asked to have the shuttle come and get me, and gave my location, which was at the Starbucks, eight minutes away. At 2:15 I called the shuttle, but it went to voicemail. At 2:30 I called Wittmeier and was put on hold for 9 minutes, and then told the shuttle had just left. The shuttle pulled up and not a word was said, no sorry for the wait, sorry I didnt call you back, hello, nothing. I paid for my oil change, got in my car and did not see a sticker that lets me know when I should get my oil changed again. I went back inside and asked for the sticker, and was told they dont do that anymore. My service rep went and got one printed up as he knew one should have been provided. Makes me wonder if my oil actually got changed ... When I voiced my dissatisfaction with my service, I was given a limp handshake and told they were short staffed, and it wouldnt happen again. Hes right. It wont. I wont be going back.

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Name: T***** D******
Date: 2015-10-08 16:23:11
Rating: 5
Comment: I have been using Wittmeier service for my Lincoln for abut 8 years since moving to Chico. My vehicle is old enough now that many parts are no longer available. If they can find them awesome, if not and I can they are happy to do the repairs. My service adviser is very good, he stays on top of most of my service needs, and usually goes above and beyond to be helpful and make sure everything is as perfect as it can be. My last service I had actually overpaid on my service, he caught it hours after I had paid and got it rectified, then phoned me to let me know. now thats great customer service!

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Name: K**** G****
Date: 2015-10-05 15:02:03
Rating: 5
Comment: I brought my Honda Accord in for its big service at 65,000 miles and since I live out of town and it was a full day service, they gave me a rental car for the day. I had an 8:00 appt and when I drove in someone was at my car before I could even get out. Bob was very nice we did the paperwork and the shuttle car was ready to take me to the rental place. I was told my car would be ready at 3:00 and I received a call at 2:30 saying it was ready so took the car back to the rental and had about a ten minute wait for the shuttle which had other riders in it and while I was paying Bob came over to fill me in on what was done. I also received a follow up call from him asking if everything was ok and what could be done better and I told him a car wash should be included especially on the large expensive services.

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Name: S**** H****
Date: 2015-10-04 16:14:01
Rating: 4
Comment: I had the normal servicing for my 2005 Honda Pilot as I now have over 100,000 miles. While it was not something I wanted to spend $$$$on when I was not experiencing any problems I felt it probably was needed since I am going to keep the car.I found the service advisor Bob to be pleasant and very helpful. While I was there I took time to look at a new 2016 Pilot, salesman and I took car for a drive, he too was informative explaining the new features. When I am ready to purchase a new car I will return to Wittmeier, if I feel I can get the best deal I will buy there.I was surprised at all the negative comments regarding sales and service . I have been dealing with Wittmeier for 15 years and have never had a negative experience.Sometimes, it appears that people can be very hard to please or only take time to post negative comments.

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Name: M**********
Date: 2015-09-22 16:26:48
Rating: 1
Comment: I think this company is totally disorganized. Not only does their salesmen suck, we went there looking for a F-250 diesel and the salesman walked away like he had better things to do then sale me a vehicle. Instead he referred me to a shuttle while waiting for my vehicle to be fixed.I also think that the service department needs to communicate better. Every time I call or go there to see what is going on with the vehicle, I have to explain myself two or three times before I get to the right person. Even when using the mechanics name or the vehicle description.Get it together

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Name: E**** S****
Date: 2015-08-12 18:38:03
Rating: 4
Comment: It took two hours of waiting to get a new key, but that is what they told us it would take. (so ok) They gave us a senior citizen discount which I did not expect and that was wonderful. I will go back again. They could use more magazines to read while waiting and maybe a candy or junk food machine. How about tea as well as coffee, will go back again though. thank you for your service. How about washing off my car next time?

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Name: K**** B*********
Date: 2015-07-09 22:26:42
Rating: 5
Comment: When I was in Chico the red light came on in my Ford Focus. I had a hard time driving to the auto center but I drove in and left the engine running and told them my problem, I had just had the car in there last week for the red light on so I knew something was wrong. I was waiting in the waiting room when Dave came to tell me that it was a computer problem and the car would have to remain there for two days since they would have to send away for a part. He was concerned that I lived in Paradise. I told him my daughter worked in Chico so he told me to take the shuttle to her work place then after work she could take me back to Paradise. Dave was so concerned that I had a way to get back home and I appreciated his thoughtfulness. The shuttle bus man was so extra nice. Two days later I picked up the car exactly when they said it would be ready and so far the car is driving just fine.

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Name: B**** L*******
Date: 2015-05-21 16:29:54
Rating: 1
Comment: If it was possible to give 0 stars I would. I rarely write reviews, because places that suck usually get plenty of bad reviews already. But this was so bad I couldnt help it. Absolutely never never ever never ever take your vehicle there. The appointment at 845 to get a key made took 4 hours. No other place in town makes Honda keys so I was stuck with these bozos. I also got blamed for a broken key fob by the counter dude who said I had too many keys on my keychain. How about they stop making them out of cheap plastic? There are about 3-4 people who will help you, and their communication with each other is non-existent. I had to go bring the parts guy over to the service guy, to get them to agree on what I wanted done. I got plenty of glares for suggesting that they stop making appointments, and just switch to first-come first-serve since they dont really understand the appointment model.Bottom line: Their reputation as one of the worst repair shops in the Chico area is entirely justified, and they are doing their level best to keep that reputation year after year. Go anywhere else, if you can possibly help it.

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Name: K**** L*****
Date: 2014-12-10 01:35:11
Rating: 1
Comment: We had an appointment, but that didnt seem to matter because Steve the service writer with honda kept helping people who didnt have appointments and kept my husband who has cancer and was not feeling well waiting.They had our car all day and never called us to tell us any info. My husband had to call them, and we still dont know what is going on. They told him they will call us,didnt say when they would, but let us take the car when it needs a rear shaft and bearing on a 2013 accord There customer service sucks

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Name: M*** K
Date: 2014-08-05 22:56:43
Rating: 5
Comment: My wife and I bought our 2003 Honda Odyssey from Wittmeier Auto in Jan 2003. Weve mostly had it serviced by Wittmeier Service and the few times Ive tried elsewhere in Chico Ive found that the other centers cost as much or more. Wittmeier has always been the fastest and most effective. Then, just this month, 7/14, I did have one snafu. Its a long story, but to make a long story short, all of the service staff, and management at Wittmeier, treated me very professionally and gave us a fair deal to resolve the issue. Thank you Wittmeier for your great service!

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Name: D** A****
Date: 2014-03-29 14:57:34
Rating: 3
Comment: My experience with them is that if they say your car will be ready at 2:00 better plan on 5:00. Bill, the service manager, is kind and helpful but their service is slow, overpriced and often Ive left after waiting all day feeling frustrated. I took my car in for a complete check at 105,000 and was expecting to need brake replacement. When I picked it up they said everything was looking great. Considering my brakes were very worn and nearly went out on me completely a mere 3 months later, it makes me wonder if they even looked. Since my car now has 121,000 I think I will find a good mechanic here in town. Its bound to be cheaper!

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Name: H***** M*******
Date: 2014-02-02 13:38:46
Rating: 1
Comment: If I can give it 0/5 stars, I would. This place is a rip off. I took my car to place to get it tuned up (brakes/batteries/oil service), and nothing was done to my car at all. Not only was the service overpriced, but lying to my face and saying my car needs additional services is just horrible service. The services I asked them to do, they never did.WARNING: DO NOT COME HERE!

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Name: S***** T*** C****** C****
Date: 2014-01-22 16:43:06
Rating: 5
Comment: I leased a car, then later bought a new car from Wittmeier Auto Center in Chico, CA. I first leased a car because Im in business and it wasnt that easy back then to get financing as a business owner. I loved my car and felt the service department and employees at Wittmeier were lots of fun and gave great service for my car. A few years later I decided to buy a car, so I went to Wittmeier Auto Centera again and purchased a new car. Im still driving my car and loving it.

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Name: C**** K*****
Date: 2013-12-20 18:13:30
Rating: 5
Comment: My wife and I bought our 2011 Honda Odyssey there. Everyone was very helpful and nice. The salesman, sales manager, and F and I person were all very professional, and gave me a great deal on the van and extended warranty we purchased. Weve also been back to the service department since our purchase twice. Both for oil changes. Both times they exceeded my expectations. The service was quick and not overpriced. They even had a shuttle service pick me up from work to get the van after the service was done. That was very nice. Overall Id recommend the sales and service department to anyone.

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Name: D** N****
Date: 2013-05-26 05:45:23
Rating: 2
Comment: Have been very unimpressed by anything I have seen from Wittmeier. From rude service schedulers to overpriced service/maintenance to new car sales or trades, they all are lacking. I really dont think they would be in business still if they didnt have the only Honda dealership in town. I recently tried to take back my lease and get a new one, they made me a ridiculous offer b/c I had gone over the mileage. I took it to another Honda dealer and had a wonderful experience. Never again will I step foot near that place. I would/will advise anyone I talk to about my new Pilot to steer clear of this place.

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Name: B**** W******
Date: 2013-01-26 01:38:09
Rating: 2
Comment: Terrible treatment, deception, outright lying by several sales people they use to gain up on you even though this is the 4th or 5th car we bought from them with several trade-ins. Their goal is to promise a fair and good deal then nibble away until they rip you off. Costcos car buying program got involved to basically audit Wittmeier on this whole ordeal which was a lease on a new 2013 CRV-AWD the first lease we ever did. We had to go back in several times, long trips through the mountains to Chico each time from where we live, actually three different contracts were re-written by them and Honda Financial Services which are just as screwed up as Wittmeier. One staff member today, Atkins is his last name, in lease financing signing, was apologetic and sincere about their screws ups over the past month and this appears to be over because Costco came down on them about this and more details too much to go into and it still tracking the entire transaction. One other staff member at Wittmeier who we wont name was immature, sarcastic and intimidating by saying to me today that he would siphon the gas out of our new vehicle if we had of put his name in the complaint I filed here earlier today; maybe it will show up later but so far it seems to be conveniently missing. There are services that can remove negative comments or they might be able to do that theirself at Wittmeier Honda. There were two similar negative comments like mine, one six months old, the other one year old, with no positive comments. I dont claim to be a computer genius but normally a comment would have posted by now; will see what happens with this one. The employee there knows who he is, the finance lease guy who heard it in front of him today on January 25, 2013 was right there and heard it too, so it will be up to Wittmeier to figure out along with Costco if they want to give him some remedial training on the value of customers, being honest, not being part of a multiple sales team and management scheme group that conveniently downgrade the deal till they get what they want, namely much more than they promise verbally. A verbal contract is binding when it is presented in written form in a confusing and constantly re-written problematic form which they fully admit that they did. It comes across as just another clever tactic to wear you down. Wouldnt buy there again or refer anyone there unless they go way out of their way to knock the nonsense and cheating on actual costs; doubt if they are smart enough to do that, they will no doubt fail even though they obviously think they are invincible which is what other similar big companies that have come and gone over the history of America. Honda Financial was just as big of trouble makers as Wittmeier was which was a big shock after contacting them especially considering we have bought so many Hondas and even a couple of Fords and done three trade-ins with them. Honesty and fairness would keep them busy, solvent and highly profitable, the games and outright lies, bait and switch tactics and wearing you down over a month of game playing is just plain stupid. Watch out for these jokers; hopefully they will wise up and get their act together.

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Name: R**** R********
Date: 2012-08-02 19:22:29
Rating: 3
Comment: It was the worst truck buying experience I ever had and this is my fourth time buying a truck. I will never go there again and I recommend that no one ever go there. First I asked for the truck to be put on a lift so I can look under it. The salesman took me to the truck and told me if I wanted to look at it to crawl underneath it. Then second when we were making the deal the salesman told me that he wanted my $80 ice chest that was in back of my old truck. At first I thought he was playing around but then he came back and said that he won’t give me a deal unless I give him the ice chest and that he was serious. Then the third thing, after it was all done and said the salesman came out to give me the keys to my new truck and he only gave me one. I asked about the other ones and he said that the previous owners still had them and he well get them for me. Well it’s been three weeks now and no keys I called to see how much it would cost to make a new set it cost $200. So I well be calling Scott my salesman and telling him that him that they well be buying my spare set of keys. For the record the only reason I put up with them is because I really liked the truck and it was a 6 speed manual those are hard to find.