WM - Simi Valley Transfer Station

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Name: R******** D*******
Date: 2024-06-18 17:44:47
Rating: 5
Comment: Good service and easy to deal

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Name: e*** k**
Date: 2024-06-18 15:37:07
Rating: 5
Comment: Truly appreciate their service

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Name: S**** S******
Date: 2024-06-18 14:51:00
Rating: 1
Comment: WM trash trucks have destroyed the street in from of our homes!! They dumped a load of oil or something in front of each home and never cleaned it up and now the street is disintegrating and they do nothing.

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Name: R* S*** G*******
Date: 2024-06-14 19:17:57
Rating: 5
Comment: Waste Management has been consistent and professional with their residential pick ups. Always a smile and a nod from the drivers. Looking forward to their updated cans.

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Name: D** B*****
Date: 2024-06-14 01:04:40
Rating: 5
Comment: Working with WM was a really good and positive experience. A new container was dropped off and the old one removed. That left me with 1 brand new container and 2-20 year old containers that also needed to be exchanged. I made one call to the office. The next pick-up day I left the other 2 old containers out and they magically disappeared and 2 brand new ones were left for me. Now THATs Customer Service!! Thank you WM!!

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Name: d****** d**
Date: 2024-06-12 19:03:15
Rating: 3
Comment: Twice only one of my recycling was emptied

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Name: R***** C********
Date: 2024-06-12 19:03:11
Rating: 5
Comment: Put out trash and it pick up. I pay for the service and they do the job. Great 👍

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Name: R***
Date: 2024-06-12 18:20:40
Rating: 5
Comment: Good service

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Name: C****** L****
Date: 2024-06-11 20:51:33
Rating: 5
Comment: Great service and care for property!

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Name: C*** D*****
Date: 2024-06-05 18:14:22
Rating: 5
Comment: Waste Management has been very reliable for us, in two different homes, for more than 25 years.

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Name: T*********
Date: 2024-05-23 22:43:17
Rating: 5
Comment: Lines always move fast

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Name: J*** D****
Date: 2024-05-14 17:12:53
Rating: 4
Comment: Great service and advance notice if a holiday delays pickup. Only issue is that everywhere on the world the blue bin is for recycling. But not here. It is for trash and the black bin is for recycling.

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Name: R*** P**
Date: 2024-05-14 15:56:51
Rating: 3
Comment: Expensive service

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Name: S**** D**
Date: 2024-05-09 14:35:00
Rating: 5
Comment: Satisfied with their service. More curbside pickups for heavy goods and electronic items will be helpful. Also, owner drop off of garden and other materials free of cost should be reinstated

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Name: T*** R*****
Date: 2024-05-08 15:25:57
Rating: 5
Comment: Great team drivers. My grandson loves to come out and say hi and wave. The team takes a moment to say hi to him and high five him. They do a great job with everything. Thank you !

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Name: R**** W****
Date: 2024-05-08 14:26:28
Rating: 2
Comment: If I could change I would. but we are forced to use them

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Name: B*** P****
Date: 2024-05-07 23:58:35
Rating: 1
Comment: Its time we started charging for waste and water by usage instead of flat rate charges. I get charged for my 3 or 4 pickups a year the same as accounts that have weekly pickups. And the same for Simi Water charging $68 bi-monthly when my water charge is only $4.

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Name: B**** U******
Date: 2024-05-07 15:52:13
Rating: 5
Comment: Reliable, notifications on holidays excellent, driver friendly & professional.

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Name: S**** G*****
Date: 2024-05-03 16:50:02
Rating: 5
Comment: Good consistent service by friendly drivers. The app is helpful to find out any changes in the pick up schedule. If you need a replacement receptacle, an order can be placed on either the website or the app. Their delivery schedule will then let you know when that will occur.

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Name: D**** B*******
Date: 2024-04-18 16:08:19
Rating: 5
Comment: Service reliable and the people are helpful and professional

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Name: R*** D****
Date: 2024-04-18 15:43:46
Rating: 1
Comment: WASTE MANAGEMENT SUCKS . YOU DONT HAVE ANOTHER CHOICE IN WASTE PICK UP IN THIS COUNTRY WE CANT CHANGE IF WE WANTED TO . THIS IS ANOTHER SCANDAL WE SHOULD ALWAYS HAVE OTHER CHOICES .

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Name: B****** S******
Date: 2024-04-09 23:10:34
Rating: 5
Comment: WM is a great company to deal with.

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Name: E*** R***
Date: 2024-04-03 17:00:49
Rating: 5
Comment: I am thrilled to share my positive experience with the exceptional service provided by WM. Throughout my interaction, Steve Lee stood out as a shining example of professionalism and dedication to customer satisfaction. Whenever I had a question or needed assistance, Steve promptly responded and went above and beyond to ensure my needs were met.Steves attentiveness, knowledge, and willingness to assist truly exemplify the type of individual any company would be fortunate to have representing them. His approachable demeanor and genuine commitment to resolving customer inquiries reflect positively on WMs commitment to excellence in customer service.In a world where exceptional service is often rare, it is refreshing to encounter individuals like Steve who embody the values of integrity, diligence, and genuine care for the customer experience. I commend WM for fostering a culture of exceptional service and for having professionals like Steve Lee on their team. His exemplary service left a lasting impression.

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Name: C*********
Date: 2024-03-26 17:46:51
Rating: 1
Comment: Collection times are never the same every week Im getting tired of seeing these drivers showing up either very early in the morning or very late in the afternoon. Hard to speak with an actual person from the local depot...text msg only and good luck getting a response

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Name: a****** c*
Date: 2024-03-26 14:15:11
Rating: 5
Comment: Keep up the great service!

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Name: D****** M*****
Date: 2024-03-23 00:47:17
Rating: 1
Comment: Be very, very careful of WM. Stick with your local service if you can.

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Name: J** C******
Date: 2024-03-19 21:31:12
Rating: 5
Comment: Lily is ALWAYS GREAT! Very friendly, helpful, & professional!

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Name: L***** D************
Date: 2024-03-16 14:47:12
Rating: 5
Comment: Ive benefited from Simi Valleys Waste Management for the last five years living in Calabasas. They are timely, send out proper notifications regarding changes in pick-up due to holidays. Their cans are in good order and extra pick-ups for large items are easy to arrange. I also appreciate the auto payment option which makes my life easier.

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Name: D** M****
Date: 2024-03-12 18:43:56
Rating: 5
Comment: Easy to work with, drivers have handled any request with no issue.

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Name: L**** M*******
Date: 2024-02-21 18:20:56
Rating: 5
Comment: The Waste Management Team from staff to drivers are professional, courteous and consistent. Our drivers in our neighborhood provide great service.

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Name: A* M*****
Date: 2024-02-20 19:52:40
Rating: 5
Comment: Let me just say that a productive survey would not ask questions that the public cant possibly know the answers to, but make Waste Management look very good if answered the way the survey company intends. If youre going to do a valid survey, DONT PLAY GAMES.

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Name: Y**** B*******
Date: 2024-02-20 14:05:43
Rating: 5
Comment: We love WM. The professionalism and integrity of the team is outstanding. Drivers are always prepared for their work. Thank you WM.

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Name: W**** M******
Date: 2024-02-15 05:14:58
Rating: 5
Comment: Professional, respectful, safety and environmental oriented company and staff

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Name: M*** A** M******
Date: 2024-01-24 01:01:47
Rating: 5
Comment: Very good service and communication.

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Name: A** F*****
Date: 2024-01-23 19:53:32
Rating: 5
Comment: Very goodThank you ‼️God Bless you ‼️

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Name: S**** L******
Date: 2024-01-23 18:10:25
Rating: 5
Comment: Great company, usually on-time for picking up trash, large containers are priced well.

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Name: K***** L***
Date: 2024-01-19 13:50:08
Rating: 5
Comment: Excellent customer service. Always respectful and easy to work with.

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Name: N** :*
Date: 2024-01-18 21:21:31
Rating: 2
Comment: BEWARE!!! Three consecutive weeks of unreliable service! Paying full price ($70) when not all trash cans are picked up, 3 WEEKS this month alone! Where is the quality control? Where is the so called WASTE MANAGEMENT?Waste Management is a WASTE OF MONEY. Would NOT RECOMMEND!

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Name: S***** L******
Date: 2024-01-18 14:58:28
Rating: 5
Comment: Im so pleased that you guys offer large item pickup a couple times a year that makes the whole difference thank you

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Name: m*** w*****
Date: 2024-01-16 19:30:31
Rating: 5
Comment: Easy to work with, reliable Easy billing system.

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Name: K**** A****
Date: 2024-01-03 06:02:24
Rating: 5
Comment: WM always on time never leave site messy always helpful !

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Name: L**** C****
Date: 2024-01-02 18:45:46
Rating: 5
Comment: There a great company, easy to work with and very reliable

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Name: f**** m*****
Date: 2023-12-29 15:15:51
Rating: 5
Comment: Great customer service!

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Name: H*** W*****
Date: 2023-12-26 17:59:08
Rating: 5
Comment: Great reliable service and reasonable prices. Used for over 25 years.

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Name: L***** R******
Date: 2023-12-22 06:00:20
Rating: 5
Comment: Helpful regarding questions about recyclable items.

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Name: F****** E******
Date: 2023-12-20 03:52:32
Rating: 5
Comment: Weve been WM customers for decades and have always been happy with the service, condition of cans and communication in regards to scheduling. They have also contributed materials to local school programs we were involved in.

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Name: J** H*******
Date: 2023-12-13 01:34:08
Rating: 5
Comment: Trash pickup is consistently excellent.

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Name: a****** r***
Date: 2023-12-12 16:04:58
Rating: 1
Comment: WM does not communicate with customers.Their website site is unusable.The company has become the worst!!Will be looking for alternatives.

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Name: m**** R******
Date: 2023-12-05 16:38:23
Rating: 2
Comment: When some items fall out as they are dumping trash,they just leave it on the street.

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Name: D**** M********
Date: 2023-11-28 17:06:02
Rating: 1
Comment: Drop off of large container was to be in a 4 hr range (7-11:00), the day before I was told there was not guarantee what time but it ‘should’ be before 6:00 pm that day. My contractor was waiting for the dumpster to complete work he was billing me for. Terrible response from supervisor, only said ‘sorry for the wrong info given, she wouldn’t guarantee she would have it delivered when I was told… even after listening to my recorded original conversation. Very Poor Service for a $Bil company.

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Name: L**** P*******
Date: 2023-11-22 06:46:42
Rating: 5
Comment: Always consistent year after year! Absolutely no complaints. I’ve lived here 35 years with absolutely no problems!!

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Name: L*** v
Date: 2023-11-21 17:55:05
Rating: 5
Comment: I’m very satisfied with the service, WM is a reliable company. Keep up a good service!!!!

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Name: J**** N*****
Date: 2023-11-15 22:57:47
Rating: 3
Comment: Drivers upon breaking trash containers should make the arrangements to replace containers. Customer should not need to follow up with a call to arrange replacement of trash container. Driver must be alert when they break containers and arrange for replacement.

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Name: L***** P******
Date: 2023-11-15 15:55:02
Rating: 5
Comment: Thank you to Waste Mgmt for consistent reliable service!

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Name: J******* T*****
Date: 2023-11-14 16:23:33
Rating: 5
Comment: Great Customer Service and respectful drivers.

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Name: E**** C*******
Date: 2023-11-09 14:49:47
Rating: 1
Comment: The worst service ever and poor customers service. Dont pick up trash, call center agents dont follow through. Plus my grandson was working for you through an agency. He was hurt at the job site, which is Workmen’s Comp., but he was fired. Are you ready for your lawsuit?

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Name: s**** a********
Date: 2023-11-08 14:35:15
Rating: 5
Comment: Excellent service, super reliable!

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Name: M****** B*******
Date: 2023-11-07 17:23:09
Rating: 5
Comment: Service is timely. Notifications keep us updated on any changes.

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Name: V R
Date: 2023-11-07 15:59:57
Rating: 5
Comment: Very satisfied with the Waste Management service. I would like to get more details on specifically what is recycled. For example, are the soft plastic material that is used to hold together 6 packs of soft drink cans actually recycled locally?

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Name: M***** S*****
Date: 2023-10-26 16:29:38
Rating: 5
Comment: Dependable service with clean vehicles.

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Name: T** K****
Date: 2023-10-26 01:11:30
Rating: 4
Comment: Very good weekly service

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Name: p** p******
Date: 2023-10-26 00:29:40
Rating: 5
Comment: The area at my home is always left clean after the trash has been picked up with the lids closed.

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Name: P******* C******
Date: 2023-10-25 17:56:25
Rating: 1
Comment: I had to call twice to have my yard barrell picked up. The pictured emailed to me showed why the barrell was not picked up due to the yard barrell to full, this picture was my neighbors barrel, was NOT my address or yard barrel!. My yard Barrell was not picked up for 2 weeks after 2 calls to take care of the problem.

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Name: G******** M*********
Date: 2023-10-25 16:48:33
Rating: 5
Comment: All good

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Name: M*** Y****
Date: 2023-10-18 15:22:44
Rating: 5
Comment: Fast, efficient, reliable, tidy and environmentally aware. I cannot praise them more highly!

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Name: M**** C*******
Date: 2023-10-17 16:32:35
Rating: 5
Comment: WM, are the best service, clean trucks, safe drivers, no issues with pickup, I with Republic Service they are the worst company, Im glad we have WM!

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Name: C****** C*****
Date: 2023-10-17 16:00:22
Rating: 1
Comment: The worst trash company! the driver is so lazy. he wants all the cars cleared out. It’s in a shopping center you are going to have to get out of your truck to get the trash bin! The driver had guts to tell me that I should take a Uber if I don’t know how to park my car or my car is clearly parked out of his way and all he has to do is get his butt out of his truck and pull the big dumpster container out and put it on his forks to lift it and dump it but he doesn’t want to do that. He expects to drive his truck right to the dumpster area you can’t do And then leaves the dumpster in the middle of the parking lot

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Name: D*** L*
Date: 2023-10-11 23:32:49
Rating: 5
Comment: Great trash pick up company.

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Name: m*** a*******
Date: 2023-10-11 15:50:51
Rating: 1
Comment: Worst Management misses my trash at least once per month. Super rude customer service people,....when they actually answer the phone. Hopefully, they will lose the contract.

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Name: A***** N******
Date: 2023-10-03 16:36:40
Rating: 1
Comment: Until this last move, Ive always had a positive experience w/ WM. I cannot say that anymore. I signed up for service again w/ WM after my last move about a week and a half ago. They said the earliest they could have waste containers to my house was in 7 days. 7 days later and a weeks worth of trash after a move, I still have yet to receive the waste containers. I called the following Monday hoping the containers would be delivered that day. They were not. It is now Tuesday and Im not all that sanguine that I will be receiving my waste containers today. Number of questions. 1. Why even take the containers at all from the house after people move out? The next occupant has no choice but to sign up since WM is the only refuse removal in the city. 2. After missing the initial drop off why not make the extra effort to get containers to the resident immediately. If my containers are not delivered today, I have half a mind to take the immense amount of trash in my garage and drop it off in front of my WMs local office.Follow up: After calling them today, they said they had been delivered yesterday. I assured them they were not and then they said that theyd be delivered tomorrow which is Wednesday. I talked to a supervisor named Leslie who told me they do not have inventory to deliver today. So either I was being lied to previously, or Leslie is lying to me now. Am I to believe that there is not a single bin they can deliver to my house to remedy the situation.

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Name: K****** W********
Date: 2023-09-26 15:04:16
Rating: 2
Comment: Our’s & our neighbors recycling bins were missed being serviced (up & down the street).I reported the problem & the bins were serviced the following day. Then the following week it happened again to everyone, our recycling bins were not serviced.Once again I had to report the problem & next day bins were serviced.Last week the bins were serviced so hoping the issue has been resolved.

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Name: B*** E******
Date: 2023-09-20 00:22:55
Rating: 5
Comment: WM in my opinion is a well run team of people.

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Name: S******** C*******
Date: 2023-09-19 21:11:28
Rating: 5
Comment: Waste Management has been terrific! We have been customers for many years and the service has consistently good. Our drivers have been courteous and respectful, they do go that extra mile! Thank you!

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Name: C******** P******
Date: 2023-09-19 17:13:57
Rating: 5
Comment: Waste Management is the only utility that is not a headache. They offer free landfill days in my city which is of great help when I have bulky items or home projects where I have tons of rubbish to dispose

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Name: D*** O**
Date: 2023-09-19 16:36:33
Rating: 5
Comment: WM does it garbage pickup on time and for any holidays where the pickup day is delayed, emails are sent to notify us

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Name: L** D******
Date: 2023-09-12 14:56:53
Rating: 1
Comment: WM is the worst service! Avoid at all costs!

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Name: S**** I***
Date: 2023-09-05 17:25:14
Rating: 3
Comment: Service is good, but at a high cost

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Name: M****** E****
Date: 2023-08-25 14:35:27
Rating: 1
Comment: The overpowering stench of this dump has ruined the area.

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Name: S****** C****
Date: 2023-08-22 23:58:59
Rating: 3
Comment: Trash pick up is effectively executed. The online announcements regarding schedule change were incomplete, inaccurate, and late in arriving. Someone should be fired. The 1st email announcing a schedule change contained incomplete sentences without specifying new start date. The 2nd email had an incorrect date regarding start of new schedule. The 3rd email was sent the night before correct new schedule was to start. I hope you can do better next time.

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Name: D**** S
Date: 2023-08-22 23:12:59
Rating: 5
Comment: You keep your clientele well informed as to any change in pick up days Service is always same-day on time I have no issues or complaints

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Name: R****** S*****
Date: 2023-08-22 17:18:10
Rating: 5
Comment: Always on time; clean area after pickup; never fail to pickup no matter what the weather might be; courteous drivers; always reliable.

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Name: M****** A****
Date: 2023-08-15 22:10:55
Rating: 5
Comment: All 3 drivers are friendly and there are not that much of time gap between t

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Name: P******* A****
Date: 2023-08-15 17:31:52
Rating: 5
Comment: It’s great that you offer 4 large item pick-ups.I didn’t know what I was going to do with my old mega big washing machine.Thank you

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Name: B**** M****
Date: 2023-08-15 15:01:07
Rating: 5
Comment: Always on time. Great service.

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Name: D***** M******
Date: 2023-08-11 12:55:44
Rating: 1
Comment: Started taking my payment automatically. I am NOT enrolled in auto pay. At times drivers leave trash behind that have fallen out during pick up. Ive needed new containers for years but havent gotten any.UPDATE; Got a nice reply and a promise to swap out cans. As usual no follow through. Possibility of a new collection company coming to town. Definitely going to switch if I can!!!

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Name: A*** P**********
Date: 2023-08-09 22:41:45
Rating: 4
Comment: Now our bins are facing in wrong direction.

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Name: C****** R****
Date: 2023-08-09 20:43:14
Rating: 3
Comment: You have not emptied trash barrels untilwednesday for past 2 weeks

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Name: F**** H**
Date: 2023-08-08 16:03:54
Rating: 3
Comment: Trash pick up is fine, but large item pick up has a lot to be desired, unfortunately..

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Name: K**** C********
Date: 2023-08-03 16:23:19
Rating: 5
Comment: We appreciated the service, we have moved to Texas, thank you all.

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Name: R****** S*************
Date: 2023-08-02 16:35:27
Rating: 3
Comment: Workers are great but the company communication regarding scheduling concerning pick up days & cost increases are disappointing at best

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Name: E*** J*
Date: 2023-07-27 00:54:21
Rating: 5
Comment: On time every week. Convenient service.

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Name: C**** R**
Date: 2023-07-26 20:07:13
Rating: 5
Comment: Customer service is awesome. Friendly and helpful. Thank you for your service.

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Name: M*** C******
Date: 2023-07-25 17:58:03
Rating: 1
Comment: They didnt pick up the recycling yesterday for our entire street!!!

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Name: S**** S****
Date: 2023-07-18 17:52:55
Rating: 4
Comment: Most ofthe time your drivers are great! A few times a year I have lots of green waste. I have an old brown can that survived the fire.We put branches out, visably, so a driver could see that it is green waste. But it is left for the trash truck to pick up. Maybe what I need is a green lid for this can. How do I get that?

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Name: r************
Date: 2023-07-18 16:43:49
Rating: 1
Comment: Service is fine, but price is outrageous. Large item pickups limited. Every other week pickup for Green and Recycle, yet we pay the most. WM should clean up items that people dump on the streets as a community service. Still waiting for a replacement can.

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Name: D**** K******
Date: 2023-07-18 16:22:54
Rating: 5
Comment: The on site workers, especially Brad, were all friendly, helpful, welcoming. They made my day!

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Name: J*** S********
Date: 2023-07-11 19:45:17
Rating: 5
Comment: It’s not like I have a say in the matter. It’s my responsibility as a home owner to have trash service. Waste Management is fantastic In every way.

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Name: N****** S******
Date: 2023-07-06 14:29:13
Rating: 5
Comment: Thank you to the friendly Simi Waste Management DRIVERS! You make trash day so much fun for me and my son with your smiles and waves when we run out to see you. 🙂

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Name: s***** s******
Date: 2023-07-06 13:11:53
Rating: 4
Comment: Would like more free pick up for large items, please!

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Name: m*** r***
Date: 2023-06-22 20:46:04
Rating: 5
Comment: THANKS!!!Beautiful Trucks - Nice People

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Name: L** M*******
Date: 2023-06-21 21:07:55
Rating: 1
Comment: Really bad costumer service from the cashier Cali V, I got weighed at the entrance and the ladies told me I was going to get weight again at the exit to just pay for the trash I had. It wasn’t even a ton, and the cashier at the exit, (Cali V.) charged me for a ton, which IT WASNT A TON!!!!

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Name: P**** R*******
Date: 2023-06-20 13:57:56
Rating: 5
Comment: Waste Management is dependable and professional. The drivers show kindness and friendliness. They drive safely and always careful in our tight town home spaces!! Good work Waste Management 🗑️🚮

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Name: R**** G****
Date: 2023-06-14 06:57:18
Rating: 5
Comment: WM does a great job. Always consistent and great customer service representatives

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Name: P**** M*****
Date: 2023-06-13 20:53:12
Rating: 5
Comment: We rented a small container delivery was right on time and put right where we wanted it. And pick up was also right on time. Easy peesey to deal with.

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Name: s**** �****** C* c******
Date: 2023-06-13 15:47:02
Rating: 5
Comment: Reliable, friendly ans service oriented

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Name: m*** b*****
Date: 2023-06-13 15:45:22
Rating: 1
Comment: I filled this out in hopes that they will stop sending me quetionairsall the info is rondom

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Name: R****** L* S******
Date: 2023-06-13 15:24:22
Rating: 4
Comment: Great. I would appreciate a easy way for hazmat to be picked up but that is probably up to the city.

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Name: D** G*******
Date: 2023-06-13 15:05:32
Rating: 5
Comment: The service is done efficiently and professionally. When we have had the need to contact WM either for an additional service or for information on their programs we have always received very friendly and helpful assistance from their staff.

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Name: C**** W******
Date: 2023-06-07 21:52:19
Rating: 5
Comment: They provide great service 👍 all trush and recycle pickup as scheduled!

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Name: W**** S****
Date: 2023-06-07 00:46:56
Rating: 5
Comment: WM is one Company I never have a problem with Billing or the service they provide each week.

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Name: C**** T***
Date: 2023-06-06 19:43:54
Rating: 5
Comment: They have been Responsive and Quick to respond. Thanks

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Name: B***** R****
Date: 2023-05-30 23:28:11
Rating: 4
Comment: Good but need more care and thought.

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Name: S***** G*****
Date: 2023-05-30 20:16:03
Rating: 5
Comment: Trash is picked up reliably when scheduled. Dumpster is put back properly with the gate closed. Have not had any issues with the service lately, and the one issue I had in the past was handled promptly.

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Name: L**** I*****
Date: 2023-05-30 16:28:29
Rating: 5
Comment: Ive been impressed with your punctuality, the way information is shared re special pick ups, etc., and really appreciate the free large pick ups per annum.

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Name: R**** N***
Date: 2023-05-30 16:10:45
Rating: 4
Comment: One time and excellent communication pick up day changes during holiday season, driver’s do very neat job while picking up the bins and dropping.

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Name: T**** C****
Date: 2023-05-23 16:01:41
Rating: 5
Comment: Excellent drivers and pleasant workers. I always get a wave and a smile. I never have any trash left in the barrel or in the area.

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Name: R**** G****
Date: 2023-05-19 13:39:43
Rating: 5
Comment: They are good an easy to work with

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Name: H*** H*******
Date: 2023-05-17 14:02:28
Rating: 1
Comment: Very dishonest company wrecks your property and will not take responsibility for it and have witnesses of them doing it

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Name: R***** M****
Date: 2023-05-10 14:47:45
Rating: 5
Comment: The free dump days are great and worth the long wait. It motivates me to clean up around the house. Of course, I go to the landfill at other times as well. The staff is always friendly and courteous. A shout out to Terrance in Simi Valley, such an awesome guy.

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Name: L** G******
Date: 2023-05-10 13:50:41
Rating: 5
Comment: Great Customer Service, Thanks!

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Name: S** N****
Date: 2023-05-09 13:23:03
Rating: 5
Comment: Easy to work with customer service. Waste Management provides consistent and reliable service.

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Name: E**** C
Date: 2023-04-28 05:08:32
Rating: 5
Comment: The free days are a life saver annually.

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Name: t***** r***
Date: 2023-04-27 03:57:56
Rating: 5
Comment: Always on time, total reliability!

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Name: J**** M*****
Date: 2023-04-27 00:55:50
Rating: 5
Comment: Always on time and never missed a pick up.

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Name: F** L*****
Date: 2023-04-27 00:30:29
Rating: 3
Comment: 1. Is it possible to get a smaller recycling can and a reduction in fees?2. How is the food waste in plastic bags then into the yard waste going? Dont the bags break open?3. We were given a blue can for trash (but clearly labeled with a sticker) and black can for recycling. Occasionally the trash man skips us because he is probably looking for the standard color of blue for recycling and black for trash.

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Name: L****** S******
Date: 2023-04-26 23:21:05
Rating: 5
Comment: WM doing a perfect job and punctual and advises us of change of services. Very satisfied

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Name: R*** S*****
Date: 2023-04-26 20:34:35
Rating: 5
Comment: Drivers are consistently on time and courteous.

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Name: M******* S*******
Date: 2023-04-26 20:28:55
Rating: 5
Comment: Great communications of s holiday schedule and reliable pick-up times.

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Name: d********* S*** C*
Date: 2023-04-26 19:49:03
Rating: 4
Comment: The job they do is meeting expectations.

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Name: B***** S***
Date: 2023-04-25 22:35:48
Rating: 5
Comment: All our neighbors love our service drivers, Andreas always goes out of his way to say hello he waves and talks to all the little kids and us old ones too Please acknowledge him.Brenda 2442 Aqua ct #3 simi valley

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Name: J**** M*****
Date: 2023-04-12 17:34:42
Rating: 5
Comment: Its always nice to work here. There are always nice people working here

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Name: N**** B****
Date: 2023-04-11 17:51:42
Rating: 5
Comment: I can count on WM to do a good job consistly.

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Name: S**** L******
Date: 2023-04-11 17:42:49
Rating: 5
Comment: I am mostly happy with the service we’ve received for the last almost 13 years. However, recently, one of our bins went missing (the blue trash bin). I was delighted that you replaced it, no charge. However, you replaced it with a black bin and now it’s really hard to tell which is bin is recycling and which is trash. We keep making mistakes. I wish we could exchange the black trash bin for a blue bin. Please.

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Name: K******* B
Date: 2023-04-11 15:31:02
Rating: 5
Comment: Consistent pick up, clean, and friendly drivers that wave to my son who digs the trucks! Thank you for your service!

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Name: P****** M*****
Date: 2023-04-11 14:22:28
Rating: 5
Comment: Excellent service, reliable, good communications, professional drivers.

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Name: D**** G**********
Date: 2023-04-05 17:40:59
Rating: 5
Comment: Reasonable rates, excellent service, phone staff helpful. Love large item pickup.

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Name: M****** W**** !**
Date: 2023-04-03 16:09:34
Rating: 5
Comment: Waste Management is very reliable, easy on-line access for pick up schedules on holidays, easy payment processing!

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Name: M********* L*****
Date: 2023-03-30 14:27:38
Rating: 1
Comment: Is the most ugly landfill they don’t prepare the landfill for the rainy season all the time is a long line they don’t have

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Name: S****** S****
Date: 2023-03-18 14:09:53
Rating: 3
Comment: Guys at this new house are not polite, wont take anything extra, even if Im standing out there with it in my hand and asking them they say nope gotta be in the can but wont wait for me to put it in the can after they dump it so they can dump it again.. they are always in a huge rush and just not polite at all, ever...I used to have an awesome relationship with my last trash guys, theyd totally take whatever needed to be taken, not the ones on this side of town apparently. Guess no tips for them.

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Name: y**** a*****
Date: 2023-03-16 13:51:09
Rating: 5
Comment: You are doing great job thank you WM

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Name: S**** K****
Date: 2023-03-07 15:38:47
Rating: 5
Comment: The small issue encountered with a new trash bin was addressed and handled immediately (next day) - as promised.

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Name: L***** R******
Date: 2023-02-15 21:04:01
Rating: 5
Comment: My trash service is very reliable and, when I have had any contact with the drivers, they are always polite and helpful!

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Name: L****** M******
Date: 2023-02-15 01:42:29
Rating: 5
Comment: WM is consistent and easy to work with.

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Name: D*** W*******
Date: 2023-02-14 15:09:20
Rating: 4
Comment: Although the residential service is a bit high, the Simi Valley landfill personnel are very helpful when you need to dispose of oversized items

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Name: E***** N*****
Date: 2023-02-09 05:46:41
Rating: 1
Comment: Horrible experiences with containers drop off (-2 Star) and bulk items pick up (-2 Star) for the last 31 days. We have great experience with our driver for the last 10 yrs (5-Star). Requested for two containers since January 9. 2023. After over 11+ calls and 31 days later, one container showed up last week and the last container showed up today. Requested for three items pickup since January 18th, 3 weeks later, the bulk items are still here. This is the 2nd bulk item pickup request in the last 10 yrs!Spoke with a rude staff, Betty. Also spoke with 2 awesome staff, one of which I spoke with was on January 27, 2023. Wish I could switch to another company. Why do I need to call twice a weeks for the last 5 weeks to get 2 containers and 3 bulk items pickup? I did not want to do leave a bad reviews for the last 4 weeks. But after sending out request for help, I did not receive any response. What would you do?

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Name: L******** M*******
Date: 2023-02-06 19:56:27
Rating: 5
Comment: Waste Management has been servicing our street for a very long time now and I cannot recall them missing a regular pick up. There was a special pick up day though for large items which WM missed. I called them about it and apparently they missed our street. They advised us that a truck will be sent the following day. They came and did the pick up.

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Name: M**** B*****
Date: 2023-02-06 19:39:44
Rating: 5
Comment: The refuse removal service is excellent, prompt, and professional. The office staff in the Simi Valley location was helpful. The company communicates issues and schedule changes well.

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Name: J**** J******
Date: 2023-02-01 16:34:26
Rating: 5
Comment: The drivers, phone operators and on site staff are super friendly and helpful. WM takes care of their customers.

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Name: r*******
Date: 2023-02-01 15:30:00
Rating: 4
Comment: In recent months my interaction with WM has improved greatly. The only blip was several weeks ago when the driver of the trash pickup only picked up one of my two trash bins(I pay for 2). I had to track him down in my car and told him he only dumped one of them. He got my address, apologized, and went and dumped the 2nd bin. No complaints about that, I really can understand that the drivers would have trouble distinguishing the new gray/black trash bins with the older all gray recycle bins. WM is making it harder on the drivers.....not my issue until theres a problem

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Name: R**** K*******
Date: 2023-01-24 17:56:06
Rating: 4
Comment: Last cycle here your crew delivered a new container designated for trash. I had to assume that the existing blue trash barrel will now be for recycling. I have not seen any notice from you as to what the overall plan is. Perhaps rather than spending your money on managing your company by surveys like this, you could amp up the information on ultimate plans for standardization of color codes..... that sort of customer communication.

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Name: E******** T****
Date: 2023-01-20 16:17:47
Rating: 5
Comment: We are very satisfied with WM services. They are very reliable, the drives are very polite and friendly and all the trucks look neat and clean. Also Id like the fact that they have extra services to dispose big items and used electronics.

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Name: D***** Z*****
Date: 2023-01-13 03:28:07
Rating: 5
Comment: Ive always been very pleased with there service, very professional

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Name: M*** L****
Date: 2023-01-10 17:53:16
Rating: 5
Comment: Well run outfit, consistent and good value service. Very responsive to requests for new bins, etc.

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Name: M**** Y*********
Date: 2023-01-06 19:03:21
Rating: 5
Comment: Waste Management is professional, on time and has many helpful programs and they are always coming up with new programs to help the environment.

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Name: Y*** R******
Date: 2022-12-20 15:37:08
Rating: 1
Comment: Its a torture dealing with WM. Untrained customer service.

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Name: G**** F
Date: 2022-12-15 16:48:44
Rating: 5
Comment: Kind, professional and conscientious drivers. All 3 do a great job every week. Thank you!

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Name: R**** B********
Date: 2022-12-14 17:50:48
Rating: 5
Comment: This is regarding curbside pickup and all interactions with WM. I am very happy with WM. They run like a fun happy clockwork. I have had no problems with them, only happy occasions.

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Name: C****** R**
Date: 2022-12-14 14:58:07
Rating: 5
Comment: Thanks for always showing up. And keeping the area clean when you drop and pick up. I appreciate your hard work

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Name: m****** m****
Date: 2022-12-08 19:01:18
Rating: 4
Comment: Very clean waste place easy too navigate pretty quick in an out

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Name: F******** B*******
Date: 2022-11-21 16:41:52
Rating: 5
Comment: WM is reliable and a timely company to work with.

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Name: K****** V*** V***** B*****
Date: 2022-11-19 18:27:07
Rating: 5
Comment: Pick ups on time. gave notice for holidays. Leaves street clean after pickup.

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Name: D**** D*****
Date: 2022-11-15 17:27:41
Rating: 5
Comment: Excellent Service & Caring Employees.

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Name: r***** w*****
Date: 2022-11-09 16:28:31
Rating: 5
Comment: I am very happy with Waste Management. We have been customers for at least 25 years. I have never had an issue,. drivers are neat and timely.

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Name: L* H*
Date: 2022-10-11 17:07:57
Rating: 5
Comment: Excellent service! Courteous drivers!

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Name: P******** D** (******
Date: 2022-09-22 02:29:37
Rating: 4
Comment: Overall service is very good. However, the cost is getting higher every year. Dumpstar rental is too expensive and right size dumpstar is not available which didnt use to be the case before. Was not allowed to dump items in the WM facility which could be done before. Lot of restrictions to dispose of household debris when renting a dumpstar

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Name: D**** C A*****
Date: 2022-09-12 23:55:12
Rating: 5
Comment: Waste Management is a very dependable & reliable service and with friendly & professional driver too!

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Name: J** A****
Date: 2022-09-07 17:17:07
Rating: 5
Comment: I want to thank these amazing drivers that navigate their big trucks through the narrow, hilly, streets of my neighborhood, and keep on such a great on time reliable schedule in that process.

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Name: C P****
Date: 2022-08-23 14:24:56
Rating: 5
Comment: Great service. Great company. I hope they continue to be our trash service company

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Name: S****** V****
Date: 2022-08-11 16:22:23
Rating: 5
Comment: I appreciate when driver manually loads up extra recyclable boxes. I hope city recycles. I wish WM controls price hikes.

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Name: R**** C****
Date: 2022-08-03 17:54:19
Rating: 2
Comment: These guys keep leaving my trash cans in the road even though I pay for concierge service to have them returned to my back yard after pick-up.

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Name: J****** A*****
Date: 2022-07-06 16:19:23
Rating: 1
Comment: 2 years in row, worst customer service. Dropped off the Bin at wrong location, I spent 3 hours trying to find it. They finally brought the 2nd one, then the next day the dropped of the second one. Then they picked them up 4 hours early, 1 was still empty as we just started to clean up the park from the night before. They have no Customer service. When you call, you get someone in another state, that has to call dispatch, it is a run around. They dont care that they waste your time.

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Name: N******* R***
Date: 2022-06-09 05:51:14
Rating: 5
Comment: Today I learned alot how the Waste Management works.I mess up but not knowing what I did,and I explained myself to a main supervisor and she explained to me how it works at the waste management and also reduce my payment as it should have been in a real honest way,thankyou and much respect to you all that works at the Waste Management in Simi..J.C. crew..

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Name: E***
Date: 2022-05-24 21:07:35
Rating: 1
Comment: Worst service out of all the worst services WM wins first prize.Re: Im not going to expose myself and write on my situation. Focus more on staying true to your commitments you make to your customers.

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Name: J*** A*******
Date: 2022-05-10 00:57:26
Rating: 5
Comment: Usually fast unload but theres times where the scales are backed up, nice employees

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Name: L** K******
Date: 2022-04-22 20:25:58
Rating: 5
Comment: I like that waste management employees and management are involved in my community at such a high level. I like their sustainability practices. And Ive never had an issue with communicating with waste management.

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Name: E** F
Date: 2022-04-12 17:06:29
Rating: 5
Comment: Move here recently and needed large pick up. I was able to get that done expediently and was explained how the process would work clearly.

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Name: G***** V********
Date: 2022-04-12 16:52:06
Rating: 1
Comment: Waste Management using city policy under organic container, wants make extra money from only our warehouse. I checked more than 200 warehouse in Canoga park non has organic container. We reported to city and channale 4 news.

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Name: R*** H*
Date: 2022-04-10 20:45:02
Rating: 5
Comment: As well run as a landfill can be managed. Easy check in and directions given where your refuse goes. Theres one or two personnel at the dump site that will direct you where to park to dump. We had a truck park too close to our truck and when he realized our load would come too close to his truck he moved. Make sure you give enough space between vehicles to offload.

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Name: M*** M********
Date: 2022-03-22 03:18:32
Rating: 5
Comment: Always on time and always easy to work with. Love the friendly drivers as well. Thanks WM!

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Name: J*** M*****
Date: 2022-02-16 15:42:59
Rating: 5
Comment: Dependable service, professional drivers, fair pricing for services provided.

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Name: P** B
Date: 2022-01-03 19:07:16
Rating: 5
Comment: Recently relocated from Virginia and was surprised our HOA doesnt include waste pickup. Called WM and found rates reasonable and was able to get bulk pickup for all our moving boxes and bags of trash so quickly! Very easy process, drivers very conscientious of placing receptacle back neatly... compared to our previous provider in VA, where cans were thrown on the ground with partial trash still inside. We are very impressed with your service here in Ventura County.

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Name: S**** L*******
Date: 2021-12-16 18:20:30
Rating: 5
Comment: I love my 2 guys that pickup my bins on a regular basis. They always go beyond the normal by picking up anything that falls out. They also deal with the narrow streets in my neighborhood with pleasure.

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Name: K******* G********
Date: 2021-12-15 17:25:50
Rating: 1
Comment: The price for weekly dumpster service is extremely high. It usually takes several calls to resolve an issue like a broken wheel, erroneous charge, or new dumpster needed. Recently my dumpster was picked up but not returned the same day. I do not have tons of containers laying around to store waste overnight until my bin is returned. Totally unacceptable.

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Name: M****** W*
Date: 2021-12-15 15:53:16
Rating: 1
Comment: Waste management cheats with their valet fees, claiming they don’t charge (I put myself the bins on the curb), and still charge me when I compare bills with neighbors who have valet service. I complained many times and WM claims that I don’t get charged for valet which is not true.

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Name: T*** G**
Date: 2021-12-08 16:36:50
Rating: 1
Comment: Waste Management is a garbage service in all sense of the word. Absolutely disappointing customer service. Beginning trash pickups in “comercial areas” that are directly next to residential areas at 520 am is a rude awakening every morning.

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Name: R****** K***
Date: 2021-11-12 20:58:07
Rating: 5
Comment: Outstanding service on time always greatDrivers

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Name: M**** R********
Date: 2021-05-31 17:57:10
Rating: 5
Comment: It was great! Fresh air, smooth roads and best of all, no lines! A little sarcasm but I am appreciative that they were open on Memorial day.🙂🇺🇸

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Name: J***** S******
Date: 2021-02-06 21:53:21
Rating: 5
Comment: We’ll laid out facilities. Friendly staff. Great way to dispose of home project demolition materials.

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Name: J** S*********
Date: 2020-12-31 00:34:20
Rating: 5
Comment: Its a landfill, what more could you ask for. All the employees were friendly and helpful!

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Name: S**** C*****
Date: 2020-09-10 01:50:09
Rating: 5
Comment: I took my son with me so he could check it out, and the lady gave him a miniature waste management dump truck toy. Totally unexpected act of kindness. Always service with a smile

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Name: P****** R*****
Date: 2020-06-21 18:48:37
Rating: 5
Comment: Free dump day for T.O. residents. Employees are pleasant and ran the operation efficiently

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Name: n t
Date: 2018-12-31 15:24:57
Rating: 5
Comment: The overall decor is wonderful. Wide selection of trash available. Front of house staff super friendly. One might call this Simi valleys little hidden secret.

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Name: G*** W****
Date: 2018-12-20 01:05:43
Rating: 1
Comment: We need local landfills as a place to put our trash but trash is imported here from Los Angeles and other faraway places. Huge trucks filled with trash leaking juice, and garbage blowing out of these trucks clog the local freeway spewing their smog all the way thru Simi Valley because the politicians and Waste Management thought it would be a good idea.

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Name: G**** W****
Date: 2018-02-14 17:56:47
Rating: 1
Comment: Terrible customer service, unclear signs and directions. Employees ignored me standing there waiting to be helped. I went to recycle cardboard and they had me dump it with what looked to be trash. Will avoid coming back

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Name: B** G**** P*****
Date: 2017-09-30 12:29:59
Rating: 5
Comment: The last time I was there was over 35 years ago. Its hard to believe this place is still in operation.

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Name: T** M*****
Date: 2017-09-29 23:33:33
Rating: 5
Comment: LOL. How do you rate a landfill. I brought a mini van load for hand unload in the trash section. Staff at check in was super nice with a great attitude. We got in and out simply. Twice year they have a free dump day for residents, this visit was not one of those days.