WSR Real Estate Sales & Management

Address: 6736 Palm Ave, Riverside, CA 92506, United States
Phone: +1 951-682-1000
Services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,

Category: Property management company, Real estate agent
Rating: 4.6
Site: http://wsr.net/
Worktime:

Day	Time
Monday	8 AM–5 PM
Tuesday	8 AM–5 PM
Wednesday	8 AM–5 PM
Thursday	8 AM–5 PM
Friday	8 AM–5 PM
Saturday	Closed
Sunday	Closed

Photos

Name: b**** l***
Date: 2024-07-03 22:52:23
Rating: 5
Comment: Location was super clean! Came to get a pool key and front desk was just amazing and friendly! Definitely loved the experience here!

Name: H**** S******
Date: 2024-06-30 12:09:57
Rating: 5
Comment: Jeffrey of WSR sold our home in record time. He was communicative, responsive, and very knowledgeable about the entire process from start to finish. He was able to help us navigate the process smoothly and with as little stress as possible when selling a home. I would highly recommend Jeffrey Wolsleger for any of your real estate or real estate management needs. Thank you!

Name: M****** B********
Date: 2024-06-28 21:22:08
Rating: 5
Comment: Alfred was very straight forward and easy going. He got us approved and moved in quick and helped with anything at all we need.

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Name: R****** V*******
Date: 2024-06-19 00:13:54
Rating: 5
Comment: We sold our home during a precarious time when interest rates were rising and the real estate landscape was somewhat in disarray. Despite these conditions, and in collaboration with Rebecca, we established a schedule and a plan.Within 4 days of listing our home we had multiple offers and we closed (sold above asking price) precisely 30 days from the date we listed. Rebecca was fantastic from start to finish and we highly recommend her services to anyone who appreciates attention to detail and great communication throughout the process. Rebeccas diligent, kind, and insightful approach made a world of difference and we will forever be grateful! Rod V

Name: S******* C******
Date: 2024-06-09 18:19:16
Rating: 1
Comment: Need to talk to someone higher Asap. Called the office on Friday left message and no one called back. My car was towed and paid $500 today. When l moved my third car to another location l called the office several times to see if the sticker will work and was put on hold for Dawn left message and no come called to say yes it’s ok or no it’s not okay. I called the office several times that the board for security card number is not correct still the board is there with wrong. All the monthly hundreds we pay can’t change the correct number and no help at all

Name: G******* H******
Date: 2024-06-04 23:38:55
Rating: 5
Comment: My experience thus far has been great! With the professionalism and help from Alfred Villas my move has been seamless.

Name: k*** d*********
Date: 2024-06-04 02:27:20
Rating: 5
Comment: My realtor Alfred Vilas was just perfect! Through the entire process he never once failed to answer his phone when I called with questions. Everything he said would happen happened! It felt like one day we listed and the next it was sold.Amazing!

Name: J*****
Date: 2024-05-31 16:56:19
Rating: 5
Comment: This place helped me buy a good house love this place and highly reccomend. Connie is also an awesome receptionist

Name: S****** M*****
Date: 2024-05-16 19:32:19
Rating: 5
Comment: Was so happy with the property management services I received using Jenny Wolsleger. I interviewed other property managers before and connected the best with Jenny. Her years of experience, professionalism, responsiveness, and understanding exceeded my expectations making this a seamless process for me. She is a subject matter expert in her field and delivers what she promises. I had many expectations and she was able to meet them all.Would highly recommend her!WSR is fortunate to have her represent them!

Name: E**** C*****
Date: 2024-05-16 14:41:59
Rating: 5
Comment: Ana H. Has a wealth of knowledge and was very attentive to my situation. She answered every question thoughtfully and professionally. Thank you Ana!

Name: M****** V*******
Date: 2024-05-11 07:10:31
Rating: 5
Comment: Richard and his team where great to work with.

Name: S******** S*****
Date: 2024-05-09 19:58:13
Rating: 5
Comment: Great customer service from Connie, 🙌🏻

Name: C***** B***
Date: 2024-05-03 15:38:30
Rating: 1
Comment: Richard Gibson is a horrible landlord

Name: J******* D******
Date: 2024-04-17 21:57:41
Rating: 5
Comment: I had the pleasure of working with Eric. He represented me on a home purchase. He communicated very well and made the transaction smooth. If youre thinking of hiring a real estate agent I would definitely choose Eric!!

Name: J****** A*******
Date: 2024-03-27 23:14:24
Rating: 5
Comment: The receptions is super sweet and helpful definitely a delight to come in

Name: E***** J******
Date: 2024-03-06 17:23:00
Rating: 5
Comment: We are renting a property WSR is managing and we can’t be happier. If we have questions or even any issue they responde right away.

Name: M****** D*****
Date: 2024-03-06 17:09:23
Rating: 5
Comment: Great team. Always there to help in whatever way they can. Richard, has a great attitude and never lets me down.

Name: J*** H*****
Date: 2024-03-06 05:29:19
Rating: 1
Comment: Super aggressive intrusive marketing, not appreciated.

Name: W***** R*****
Date: 2024-03-02 17:15:32
Rating: 5
Comment: Very professional! 5 star 🌟 service!! Thank you Rebecca Nelson!Wyonah Rivera

Name: B*** H******
Date: 2024-02-29 00:06:20
Rating: 5
Comment: WSR was ideal to deal with. They are professional and answered all my questions in a timely manner. I would definitely recommend their service to everyone! I have had an effortless experience with them

Name: S**** H****
Date: 2024-02-28 21:41:25
Rating: 5
Comment: Very happy with the quality of service.

Name: t**** g*******
Date: 2024-02-28 20:45:07
Rating: 4
Comment: They are very professional. My calls/texts/concerns are addressed in a timely manner. Have had a few miscommunications over the years, but overall, my life is made so much easier, being a landlord, with WSR managing my properties.

Name: H***** P*****
Date: 2024-02-22 18:46:14
Rating: 5
Comment: Very friendly and personable staff. Also a very quick and non-stressful visit!:)

Name: M***** S******
Date: 2024-02-21 16:12:26
Rating: 5
Comment: I am very pleased to do landscaping work for Anna, WSR Real Estate Sales & ManagementI truly appreciate the timely payments Anna has never missed a payment she is very polite and professional as well over the phone very sweet lady . I am very happy to continue landscaping business with Anna. WSR Real Estate Sales & Management.

Name: d****** s*****
Date: 2024-02-20 18:31:58
Rating: 5
Comment: Ana is exceptional. From the beginning taking the call and inquiring she was positive and encouraging. She believes in good people and not just what looks good on paper. She worked hard for me and my family and our unique situation. She was professional, detail oriented and handled everything flawlessly. On move in day the home was exceptionally clean. Her attention to detail was so refreshing. Windows sparkled from the front to back including the window track, ceiling fans, light fixtures, shower doors, baseboards, cupboards, garage, landscaping and the list goes on. I couldn’t be happier with my experience. We are an active military family and have moved into several rentals across the country and she exceeds the standard. Thank you Ana, I’m so extremely grateful to call this my home.

Name: A*** O***** Y***********
Date: 2024-02-16 23:50:53
Rating: 5
Comment: It was just great ! To meet with Ana and watch her work through the process, so professional and dedicated . Excellent services and I’ll giver a 10 start if possible! .

Name: E***** K**
Date: 2024-01-03 22:43:51
Rating: 5
Comment: I am owner of mission villas. I work with this company many years and they take care of my properties well.

Name: R******* B******
Date: 2024-01-02 19:43:52
Rating: 5
Comment: Excellent customer service. Connie at the front desk is so friendly and helpful. Always a pleasure to stop by office and make my payment.

Name: V***** T******
Date: 2023-11-02 00:08:25
Rating: 5
Comment: Ana Hlavnicka found me the perfect house. She listened to my needs, took extra care in showing me around, doing a very thorough walk thru, and she really went the extra mile. I highly recommend her as a realtor and property manager.

Name: E******* G*******
Date: 2023-10-31 22:04:52
Rating: 5
Comment: Great apartment I was able to move into that I found on Hotpads Alfred Vilas was a great person to speak with he handled everything for me and was knowledgeable about the property and benefits that they offered and made my move-in easy and time efficient only took me 2 weeks or so to be able to get paperwork signed and ready for move.

Name: M*** R***
Date: 2023-10-30 16:28:38
Rating: 2
Comment: When you go into their office they bribe for 5 start reviews.Our HOA is ran with the assistance of WSR. Connie who works the front desk and Kina in accounting are great at working through issues that might occur with your HOA fees etc. They are the real mvps of WSR. Bryan on the other hand who is our direct HOA representative is absolutely the most unprofessional, frustrating, dismissive, (and lack of a better word) jerk Ive had to work with. There was a MAJOR issue with my HOA portal account and it was taking double fees from me ($335!!!!!!!!!!) and adding extra fees. Bryan would ignore my emails, explain things in his way and when I questioned it because he explained NOTHING, NONE OF WHAT HE SAID MADE SENSE, he would ignore me again. He has zero communication and problem solving skills. He should have a desk job, with no phone and no email capabilities, in the corner of a dark room. OH BTW BRYAN THE EXTRA CHARGE WAS AN ERROR AND THEY SENT ME A CHECK, THANKS FOR NOTHING.If you can avoid wsr, do it. If you have to do business with them avoid Bryan, if you cant avoid Bryan just talk directly to Connie, shes an angel ❤️WER you replying this asking to reach out might look like youre trying and doing right by all of us, but you are all WELL AWARE of my issues since Ive been in thorough communication. Please stop replying to reviews like this.

Name: R***** H********
Date: 2023-10-09 21:44:23
Rating: 5
Comment: Keep the nice work !You are a great team !Thanks again.

Name: s**** G******
Date: 2023-10-06 21:00:24
Rating: 5
Comment: Been with WSR since 2012 and they have been very good with obtaining good renters and keeping the property in check. All positives and no negatives

Name: T**** B********
Date: 2023-10-04 23:42:42
Rating: 5
Comment: I was assisted promptly and effectively when I came into the WSR office.

Name: M****** J*********
Date: 2023-10-02 23:51:57
Rating: 5
Comment: I have been with this company for over 20 years and they have displayed excellent customer service and attention to detail with my rental properties. I have trusted them to handle all my needs, allowing me to have peace of mind and not have to worry about the needs of my tenant, as they have it covered.

Name: M*** M****
Date: 2023-10-02 22:48:20
Rating: 5
Comment: Jenny managed a property we lived at for 4 years. She was the absolute best to work with from the first time we viewed the property until moving out. There was never one time in 4 years that she didn’t respond almost immediately any time we reached out even for small issues which were always resolved very quickly!

Name: d*** h****
Date: 2023-10-02 19:00:25
Rating: 5
Comment: Jennifer is available, prompt and courteous. She has always handled my requests with utmost professionalism.

Name: M******* B***** D****
Date: 2023-10-02 16:51:11
Rating: 5
Comment: As a WSR client I had my best experience, everyone professional, supportive.

Name: N*** B****
Date: 2023-10-02 16:12:24
Rating: 5
Comment: This was my first apartment and it was a great experience I’ve heard horror stories but the manger Richard g was phenomenal any issues was resolved in a timely manner .

Name: C******** F***
Date: 2023-10-01 03:42:02
Rating: 5
Comment: Hello, my name is Christian Fenn and recently moved into an apartment managed by the folks at WSR Real Estate Sales & Management....specifically I have been dealing with Ana Hlavnicka. Working with Ana has been a pleasure since our first phone call. Ana helped arrange for me to view the different available units in a timely manner and then once I decided she made the entire move in process orderly and painless. Also worth mentioning that Ana helped coach me through the resolution of a credit score problem that was uncovered during the screening process. If you are renting a WSR managed property and Ana is your rep then you are in good hands.

Name: R****** T*****
Date: 2023-09-28 20:50:04
Rating: 5
Comment: I have been living in a property that WSR manages for 6 years and I have never had a problem with them. If I need to get something fixed, they will do their best to get it done fast. I am happy and worry-free in regards to the property.

Name: J******** G**
Date: 2023-09-26 20:26:48
Rating: 5
Comment: This has been one of the most organized and fast-responding property managers Ive worked with. Our dedicated contact, Anna, has been really communitive throughout the move-in and process and during our first month renting. Our kitchen faucet and garage door had issues a couple weeks after moving in and Anna had people out to fix both within 24 hours! Ive never had a property manager address an issue that quickly, much less respond as instantaneous as she does. Id highly recommend this management team!

Name: J** B*****
Date: 2023-09-23 14:21:45
Rating: 5
Comment: WSR Realtors has the best customer service of a management realtor team since Ive relocated to CA. Their response times are awesome when you need maintenance on the property.Communication: text, call or email it makes life so simple for quick updates, responses or feedbacks. Only if I could tell the name of the realtor who made me feel like a person and not how much money I could give to them.Market terms are affordable and the property is updated. Plus the landlord pays water.Thank you WSR Management for giving me the opportunity to rent out a property, also for your response and treating me with kindness.

Name: T**** G****
Date: 2023-09-22 18:55:12
Rating: 5
Comment: I have two properties that WSR oversees and deals with for me. I do not know what I would do without them. Their reports come promptly and correctly. Only good things to say.

Name: R******* D****
Date: 2023-09-22 18:02:01
Rating: 5
Comment: WSR is a great company to rent from. They are very responsive to tenants needs .

Name: D*** J****
Date: 2023-09-22 05:49:13
Rating: 5
Comment: We have had positive, long term relationship with WSR. Our current rep Rebecaa is simply the best. She is super thorough, responsive, proactive, tenacious, and a great partner.

Name: C**** C
Date: 2023-09-21 19:37:24
Rating: 5
Comment: Ive been doing business with WSR for over a decade. I used there property management as well as HOA management services. They care about their clients and go over and beyond what is expected. They are very professional and have the experience to give you the best service possible. They know how to get issues/ problems resolved in a timely manner and their fees are very reasonable! I would highly recommend this company!

Name: T***** H*****
Date: 2023-09-21 17:20:28
Rating: 5
Comment: Ana H. was fantastic to work with, she guided me through my first rental property and was super communicative. I would definitely recommend her and WSR to friends.

Name: L******** R******
Date: 2023-09-20 23:50:41
Rating: 5
Comment: WSR team was great helping me through the approval process. They kept it professional, and the house was move in ready.

Name: L******* H*****
Date: 2023-09-20 18:14:57
Rating: 5
Comment: We have always found WSR to be courteous, competent, and prompt. It is a great asset and resource for our business.

Name: L******* L*** D*********
Date: 2023-09-20 16:18:23
Rating: 5
Comment: I’m giving a Stellar Rating of5-Stars🌟🌟🌟🌟🌟forWSR Real Estate & Property Management.Their expertise of Customer Service & Support Goes above and beyond to help you!!!We thank you Cordell and your team!

Name: R***** D*********
Date: 2023-09-20 16:09:17
Rating: 5
Comment: What an absolute joy this company is. If I were to create the perfect partner in managing my properties I could not have come up with a team as wonderful as this. Perfect is truly the only word that does them justice!

Name: H******
Date: 2023-09-20 16:03:34
Rating: 5
Comment: Quick Turn-around time if anything needs repairs in an apartment. Generally a very quiet apartment complex as well!

Name: C****** F***
Date: 2023-09-18 16:34:53
Rating: 5
Comment: WSR is a great turn key Property Management company, I have been using them for over 20 years.

Name: A***** R****
Date: 2023-09-18 16:22:52
Rating: 5
Comment: Wsr is a good property management, we always get our calls or emails answered if we have any issuesThank you : )

Name: T*** A******
Date: 2023-09-18 04:44:13
Rating: 4
Comment: Management has been about 99% spot on. Id give 4.5 stars if the app would let me. Just a little communication update issues but theyve always handled issues at the best level.

Name: M**** S******
Date: 2023-09-17 06:30:00
Rating: 5
Comment: I worked with Sarah from WSR for about 7 years. From the time my wife and I moved out of Riverside, to the time my family sold our property, Sarah (and WSR) were very easy to work with. Sarah was very communicative with me about what was going on with the property, so I never felt out of the loop. Whenever there were issues, like something needed fixing, or new tenants needed to be found, I always felt that Sarah was on top of things. Particularly when things needed fixing, it was nice knowing that she and WSR had relationships with all kinds of professionals whos work they trusted, and whos pricing seemed fair and reasonable. Had my family not sold our property, I would have continued with my relationship with Sarah and WSR with confidence that both my property, and the tenants living there, were being taken care of.

Name: b***** h
Date: 2023-09-17 02:05:21
Rating: 5
Comment: We have been clients of WSR for approximately 13 years, and are very satisfied. There was one year where we did not use WSR’s service and we regretted it.WSR has always picked out the best clients which gave us no problems. WSR has performed repair work and maintenance on our rentals at fair price which we were very satisfied with. They provide documentation on all repairs and paperwork for taxes.I can’t see us renting property without them. WSR has allowed us to expand our portfolio without the worry of Finding renters or making repairs and record keeping.Thank You WSR!

Name: K*** D****
Date: 2023-09-15 15:40:40
Rating: 5
Comment: WSR people are easy to work with. They respond quickly to tenant problems and resolve in the most cost effective way. Monthly and annual reports are clear and timely. They are definitely worth every penny.

Name: B**** S***
Date: 2023-09-15 14:05:52
Rating: 5
Comment: Omg WSR was a GREAT property management. Cordell was awesome. He handled every issue effectively. And his units were very quiet. They really do care. AmaZing

Name: C**** R***
Date: 2023-09-15 03:58:28
Rating: 5
Comment: Rented from them for over 5 years, and they were professional, responsive to work orders, and helpful overall. A lot of property rental companies are slow to respond, disorganized, and incompetent. This was never the case with WSR.

Name: C********** H******
Date: 2023-09-14 22:19:57
Rating: 5
Comment: Management is always friendly attentive to Tennant concerns. Property is well maintained and the building is a nice place to live. Neighbors are friendly and respectful.

Name: E*** S*******
Date: 2023-09-14 18:16:38
Rating: 5
Comment: WSR Real Estate was extremely easy to work with. Their website is really easy to use. Jenny was great to work with!

Name: E*********** L
Date: 2023-09-14 16:29:04
Rating: 5
Comment: They have been nothing but great, Quiet property and nice neighborsThe location I have is convenient to schools and my work is blocks away.. and when I need something token care of, there was no hesitation.. Thanks Cordell-kekes international food spot

Name: D****** B***
Date: 2023-09-14 04:10:33
Rating: 4
Comment: We live 2,000 miles from the house we are renting out, and it is good to have a reliable company like WSR taking care of things. They found a good tenant, and have taken care of problems as they cropped up -- and there were quite a few the first year.My only complaint is that when I signed on with them I was about to give them the names and contact info for the water, power, gas, and garbage companies, and the agent assured me that they didnt need it, they knew it all and would give the tenant the contact information for the utilities.Over the next couple of months I continued getting water & garbage bills, and found out that the tenant had been given names of companies which did not operate in that neighborhood. I think she finally got the correct info from one of the neighbors. Basically, she was on her own finding this stuff out, although this should have been part of WSRs job.Except for that hassle at the very beginning, I have been very happy with their service.

Name: j***** p*******
Date: 2023-09-13 16:15:44
Rating: 5
Comment: WS real estate is a really good property management. We were with them for three years till we bought our own home. They always responded to our calls and emails. Thank you so much.

Name: M*** M******
Date: 2023-09-13 16:11:49
Rating: 5
Comment: Very pleased with my experience with WSR real estate Very professional and courteous.

Name: T** M****
Date: 2023-08-25 04:27:28
Rating: 5
Comment: My experience with WSR has been nothing but positive since we employed their services in 2020.Recently, Rebecca Nelson was placed in charge of our account in the middle of a transition between tennants. She is phenomenal. Rebecca understands value-added service and continually exceeds expectations. As my wife and I are not local, Rebecca and WSR have made it possible for us to continue to own our property and remain as ethical as possible in our interactions with tennants. Thank you.

Name: K**** S
Date: 2023-08-25 02:28:26
Rating: 5
Comment: Ana was our listing agent and our buyers agent a few years back. We live in the City of La Mirada. Recently we received a letter from our homeowners insurance company stating that our roof needed repairs. If we did not repair it they would cancel our insurance. I called Ana for guidance and she immediately called the roofing company she uses in Temecula. The Roofing company drove to La Mirada to inspect our roof, took pictures, and wrote a report for the insurance company. The roofing vendor stated our roof had at least another five years of life left. Repairs were not necessary. Thank you, Ana and WSR,Problem solved !!We really appreciate the expertise and assistance. Kevin S.

Name: k** p****
Date: 2023-08-21 16:52:37
Rating: 5
Comment: Ana is my property manager and she has never skipped a beat when it comes to addressing issues. You just know shes there for you. Thank you!

Name: S****** T*********
Date: 2023-08-18 13:23:12
Rating: 5
Comment: I am a local plumber here in Riverside and have been dealing with WSR for the past couple years not only as my landlords but a company I’ve done countless jobs for and they are absolutely amazing on both spectrums, especially Rebecca Nelson and Jenny Wolsleger. Their attentiveness to detail and communication is beyond my expectations.

Name: s** c****
Date: 2023-08-17 02:54:05
Rating: 5
Comment: Rebecca Nelson has assisted us in determining an appropriate rent increase because we were charging under market rate. She also quickly addressed an A/C problem and was able to get the unit replaced in just a few days. We appreciate that she looks out for our interests as well as making sure the tenant is satisfied.

Name: L*** J***
Date: 2023-08-11 23:40:13
Rating: 5
Comment: Alfred keeps us informed of what is going on with the rental units. He is quick with getting repairs done. We are so very happy with WSR.

Name: S*** S*****
Date: 2023-08-03 22:48:08
Rating: 5
Comment: Jenny is amazing! She was our property manager when my wife and I were renting a property in Riverside. Her professionalism and communication are top notch! She always went the extra mile to ensure we were taken care of. 5 Star service!

Name: E*** C*****
Date: 2023-08-03 22:47:55
Rating: 5
Comment: Jenny Winters was so fast and professional! I had a couple issues with my new rental and she went above and beyond to fix them! Best management agency I’ve worked with! Thanks, Jenny!

Name: J**** L*** M****
Date: 2023-08-03 22:36:08
Rating: 5
Comment: Jenni the manager is so nice and she helped me out a lot!

Name: j***** a*****
Date: 2023-07-28 20:19:23
Rating: 5
Comment: Front desk was very nice, very professional and helped me with what I needed.

Name: W S******
Date: 2023-07-20 02:42:06
Rating: 5
Comment: Jeffrey Wolsleger and his team at WSR are wonderful! They have provided guidance to my family and I throughout the years and recently helped us sell a second home.

Name: A***** S****
Date: 2023-06-21 20:06:32
Rating: 5
Comment: Great quick experience! The lady at the front desk was very polite and helpful!

Name: m****** t********
Date: 2023-06-20 18:03:42
Rating: 5
Comment: I love it here they are so nice and polite their place is so clean and organized and it was so friendly.

Name: C******** K**
Date: 2023-06-01 17:34:44
Rating: 5
Comment: Cordell has been our property manager for several years, and we are so fortunate to have him! Whenever we reach out, whether it’s for a question, concern or a need, he is always so prompt and helpful and makes sure the appropriate contractor contacts us immediately. He is consistent, kind and gets things done!

Name: N***** S*******
Date: 2023-05-26 17:01:07
Rating: 5
Comment: Jenny is phenomenal! She is so prompt and always has solutions to any problem. My husband and I can’t recommend her enough!

Name: L*** R***********
Date: 2023-05-23 23:21:07
Rating: 5
Comment: Im so happy and blessed to have met Jenny. She is an AMAZING and professional agent. Shes super friendly and helpful, she made sure to answer any questions or concerns I had. I cant thank her enough for helping me find a home for my kids and I. I definitely recommend Jenny to anyone who needs help finding a place to call home.

Name: S**** H*****
Date: 2023-05-22 23:21:31
Rating: 5
Comment: Me and my partner have both had a positive experience so far. Jenny Winters, our property manager, has been very helpful, friendly, and easy-going along with the process of moving to another property under the same company. She helped us find a place that better fits our needs, and went above and beyond to make the process as easy as possible for us. Definitely recommend her and this company if youre looking for affordable rentals.

Name: K**** G*******
Date: 2023-05-13 02:35:47
Rating: 5
Comment: I highly recommend Jenny as a RE agent and leasing agent. First of all, she is so kind and helpful. When I was ready to give up renting my property, Jenny was able to help and give me the support I needed. She is brilliant when it comes to leasing and extremely knowledgeable. She also prioritizes her clients and gets the job done professionally and in a timely manner. I am so thankful I found her and I will absolutely use her when I am ready to buy my first home.

Name: D**** S****
Date: 2023-05-12 20:51:16
Rating: 5
Comment: Richard has been there for us many times come in many ways, reliably over the past eight years. Highly recommended.

Name: M*** F*****
Date: 2023-05-11 20:50:15
Rating: 5
Comment: Sarah Ortiz is highly efficient and always responds promptly to any queries or concerns you may have. Sarah goes above and beyond to ensure that our property is kept in excellent condition. Sarah is extremely professional and has a great work ethic, which is one of the reasons why we trust her completely.

Name: I************* _
Date: 2023-05-10 20:29:03
Rating: 5
Comment: I wanted to thank Sarah Ortiz. For the great work she did for my family and I. She truly went every extra mile with our journey of buying our first home. We could not have done this without her. I appreciate her assistance with making our dreams come true. She’s very professional, she has a lot of knowledge, most importantly, she’s very patient, and wants her clients to be satisfied. I recommend Sarah for any assistance with property whether you are selling, wanting to rent your home, or wanting to purchase.

Name: G***** K*
Date: 2023-05-05 16:35:44
Rating: 4
Comment: The receptionist was very kind and helpful. The only thing was that they charge 3% service fee for credit card transaction. Id have paid in check if I knew it in advance. Bummer. But other than that, it was a good experience to stop by.

Name: C*** C*****
Date: 2023-04-18 16:29:22
Rating: 5
Comment: I have had the pleasure of working with Sarah Ortiz as my property manager for several years now and I can confidently say that she is one of the best in the business. Sarahs professionalism, attention to detail and dedication to her clients is unparalleled.Sarah is also an excellent communicator and has kept me informed every step of the way. She provides regular updates on tenant selection, lease renewals, and any other important matters related to the property. Her knowledge of the rental market has also been invaluable in setting the right rental rates and ensuring that my property is competitive in the market.Overall, I have been extremely impressed with Sarahs level of professionalism, expertise, and dedication. She has made managing my rental property stress-free and I would highly recommend her to anyone looking for a property manager.

Name: K**** B******
Date: 2023-04-14 00:52:37
Rating: 5
Comment: Sarah helped me sell my home before I moved out of state. She was super professional and helpful during the moving process. We ended up returning for about 6 months for a job and even though she didnt have any available rentals at the time, she helped me find a temporary rental. If we ever end up moving back, Sarah will be my first call!

Name: S**** M****
Date: 2023-04-14 00:49:57
Rating: 5
Comment: I highly recommend working Sarah Ortiz to anyone in need of a real estate agent. She is an absolute pleasure to work with. Always prompt, listens, and truly cares.

Name: A**** C*****
Date: 2023-03-27 22:03:09
Rating: 5
Comment: Very fast, professional & friendly service. Always helpful whenever I have questions about my HOA.

Name: m***** r**
Date: 2023-03-24 16:14:39
Rating: 5
Comment: Cordell has been our PoC at WSR for many years now, and weve been pleased with the excellent service hes provided.

Name: R*** P****
Date: 2023-03-22 23:55:55
Rating: 5
Comment: Ana has been a life saver. Her expertise is amazing and I am at peace knowing that she is managing our property and she will deal with the renters in a professional way. Thank

Name: S**** E****
Date: 2023-03-22 21:05:31
Rating: 5
Comment: Ana is my property manager for my property in Lake Elsinore and she has been wonderful. She made sure everything was fixed, cleaned, painted and ready for a new tenant. Ana has followed up with annual inspections of said property, and has kept me in the loop of any issues that had to be handled that have come up in regards to the property.

Name: M**** K*******
Date: 2023-03-21 02:57:48
Rating: 5
Comment: We really appreciate our property manager Cordell McDonald. Throughout our 4 years with WSR, Cordell has been very helpful. Hes very reliable, professional, accessible, and he promptly takes care of any issues we might have. Just recently, Cordell took care of a plumbing emergency in no time. He arrived to the house within 5 minutes and arranged for a plumber to come in an hour. Weve been very lucky to have him manage the house!

Name: C****
Date: 2023-03-14 22:11:06
Rating: 5
Comment: Sarah is AMAZING! So helpful and professional. Always goes out of her way to make sure her clients are taken care of!

Name: P******* M*****
Date: 2023-03-03 03:06:12
Rating: 5
Comment: Sarah at WSR is amazing! I met Sarah when I responded to a rental house posting on Zillow. I met with her that day at the house and she was kind, communicative, and thorough! My husband and I moved into that house and made wonderful memories there all because of Sarah! Any time an issue came up, Sarah responded and was able to quickly support us with any problems in the home. The home rarely had an issue though. Bummer, because talking to Sarah was nice and she made the process of renting our home great. When it came time to move, Sarah made that process easy and we were happy to work with her again to find another home that was perfect for us! We will continue to work with Sarah and recommend WSR to anyone who needs their services.

Name: J*** W*** m****
Date: 2023-02-21 16:54:34
Rating: 5
Comment: Jenny is incredible! I have worked with a lot of property managers and I have never had one so attentive and helpful. She was always responsive when we reached out with any concerns and is really on top of things. If you’re looking for a property manager to go above and beyond definitely go with her, whenever we are in the position to rent properties we definitely will be!! Thank you WSR

Name: L**
Date: 2022-10-12 23:22:44
Rating: 5
Comment: I enjoy working with them. They are Professional and easy to work with. Highly recommend them.

Name: M**** L****
Date: 2022-09-16 13:58:13
Rating: 5
Comment: I have been a tenant for 4 years. Ana Hlavnicka is the property manager and she made the renting process very smooth when we first moved here! She is always on top of things! very professional and responsive to the house work orders I’ve submitted .

Name: I** W*****
Date: 2022-05-27 08:12:54
Rating: 5
Comment: My wife and I recently sold a property in SB and Ana was our realtor. We reside overseas and hence Ana was much more than just our realtor but rather a trusted partner who we relied on to be the conduit of information on the ground where we could not be. In our case there was the added requirements for repairs and maintenance works that were long overdue, managing an extended period of vacancy, managing paperwork and a selling process that was foreign to us. Through this sometimes stressful and anxious selling process Ana was thorough and available with her communication via email and zoom meetings (often late at night for her). We know that she performed cleaning and preparation work on our property personally to help minimize our preparation costs. We didnt ask, she just did what had to be done. We needed someone to be in the moment for us as if this was their property and thats what Ana delivered. In short she cared, not such a common characteristic in business these days. If youre looking for a partner rather than an agent then we would recommend you do yourself a favour and give Ana a call.

Name: E******** F****
Date: 2022-03-19 02:35:25
Rating: 5
Comment: I had a wonderful experience working with Connie. Excellent customer service and i was able to get all of my questions answered to the best of their ability. They were able to provide me with references and went out of their way to look up any other concerns i had. If need be, I will be working with them in the furture. Highly recommend :)

Name: K* G*
Date: 2021-12-30 19:05:18
Rating: 5
Comment: They are very helpful. I worked with Kiara, Dawn, and Connie to get my parking decal situation together. They all were helpful.

Name: A***** V*******
Date: 2021-11-18 20:35:42
Rating: 5
Comment: Ana was absolutely amazing to work with! She is professional, informative and kind. It was an absolute pleasure to partner with her to help find our new home. Ana communicates well,always responds in a timely manner and means business! I would absolutely recommend her to anyone looking for a home in the area!

Name: D**** D*****
Date: 2021-11-13 01:00:27
Rating: 5
Comment: Ana Hlavinicka and the WSR management company really know their business. Ana helped get my rental property into shape. And quickly found a renter. Ana really stays on top of business. Good communicator. A+A+A+

Name: V**** G*****
Date: 2021-11-11 20:55:01
Rating: 5
Comment: Ana H. is wonderful. Professional and caring. She takes care of all service requests immediately. I know I can count on her.

Name: S**** E******
Date: 2021-10-03 07:41:13
Rating: 2
Comment: Mediocre service, not very welcoming to new HOA owner. Dont have all the answers you need as a new owner. Very dismissive. If I could I would change services.

Name: M******* G***
Date: 2021-10-01 19:44:03
Rating: 5
Comment: Office staff was very friendly and helpful. They’re not the best at returning phone calls though, so you may have to call a couple of times.

Name: C***** E******
Date: 2021-09-17 22:02:16
Rating: 5
Comment: This real estate firm was very professional. I want to shout out Audrey for being very kind to me and helping me on everything I needed! Very much would recommend.

Name: S******** Y******
Date: 2021-08-18 18:14:38
Rating: 1
Comment: This company fails to address any issues that are reported from the condos that I live at Valle Vista. Tyler Hatchett who is in charge of these condos always has a “nonchalant, will take care of it attitude” which never does get taken care of. HOA fees are paid monthly for lousy service from them.

Name: A**** C*****
Date: 2021-07-22 17:01:04
Rating: 5
Comment: Our pool keys was obsolete and after my landlord gave me the authority to get the new one, Dawn from WSR right away told me to go get it at the office with no hassle. Thumbs up WSR

Name: S*** F*****
Date: 2021-07-15 23:11:12
Rating: 5
Comment: Love WSR working with Tyler and the front office ladies they are amazing! Tyler goes above and beyond when dealing with our proposals and new ideas for the community.

Name: G****** R******** A****
Date: 2021-06-09 21:28:06
Rating: 4
Comment: Its a diversified company they can help you find a place to buy, sell, rent, or help you rent investment property. Their offices are modern and very clean located centrally in Riverside.

Name: M F
Date: 2021-05-05 23:51:40
Rating: 5
Comment: WSR management is by far the best property management I’ve came across in my rental history.

Name: I**** R*****
Date: 2021-04-23 22:24:12
Rating: 5
Comment: I have had the pleasure to work with Kira and she has always been great to work with. Thanks Kira for your great customer service.

Name: G*** O******
Date: 2021-04-12 16:53:30
Rating: 5
Comment: Jenny and the WSR team are truly phenomenal! Jenny, who Ive worked with personally is attentive, caring, and thoughtful. She is an amazing property manager and will be sure to communicate with you about your needs, expectations, and align you with what can work! WSR does their best to ensure all parties needs within the housing and renting process are met. I highly recommend the WSR team for your renting, housing, and property management needs ^_^ !

Name: D*****
Date: 2021-03-13 18:23:24
Rating: 5
Comment: Over the past 25 years, Ive owned several rental properties in Riverside county, mainly in the Moreno Valley area. In that time period, Ive used several different property management companies (4) to handle my investments, much to my dismay and dissatisfaction. There was always something lacking in these PM companies.Then I discovered WSR, who in my previous experiences, exceeded my expectations by far. No other local PM company compares or comes close! My only regret was not discovering WSR Property Management very early on. Our agent Sarah Ortiz, who happens to be a licensed CA Realtor, handles all my properties, is extremely knowledgeable, very professional and very attentive, gets the problems solved promptly and efficiently.If you need a honest, reliable PM to handle all your investment needs, from bookkeeping, repairs, selling/buying your properties, and to cutting you the monthly check, without worries or disappointments, look no further. You will not regret this decision.

Name: M*** M*****
Date: 2021-02-26 20:58:02
Rating: 5
Comment: Scott Langner at WSR has been my Property Manager at California Meadows HOA for the last 7-8 years. I currently serve as board president.Scott is wonderful to work with and brings with him a wealth of valuable knowledge. I can’t remember a time we needed something he couldn’t help us with. Scott is very flexible with our schedule and frequents our property often. Scott is a real pleasure to work with and comes with all the contacts you could ever need.

Name: N*** F*****
Date: 2021-02-16 00:37:03
Rating: 5
Comment: The decision to sell our home during such trying times was taxing in and of itself, fortunately this was the only burdensome aspect of the process.Eric helped make the preparation, posting and selling of our house near seamless. He and his associates at WSR made themselves available on our schedule, answered all questions we had timely and effectively, and sincerely considered our needs as a family.I highly recommend working with WSR Real Estate for home buying and selling needs.

Name: m****** r****
Date: 2021-02-12 02:33:10
Rating: 5
Comment: WSR is innovative and patient in helping guide my real-estate investments. They take the time to understand my goals and tailor a perfect solution for me. I can only speak from an investors perspective but their service has been amazing!

Name: a****** p******
Date: 2021-02-11 19:29:27
Rating: 5
Comment: My husband and I recently made our first move to a new home together. Scott Langner helped us step by step, explained the process and made sure we felt comfortable. There was a slight hiccup in our first week in the home, I texted Scott on a Sunday, and he got right backed to me and the problem was fixed that same day. And it was even Super Bowl Sunday! I’m beyond happy with WSR real estate, and very happy with how Scott has helped us.

Name: J*** T** c*** p****
Date: 2021-02-11 16:22:06
Rating: 5
Comment: Wsr is a great company to work for as a vendor . Most of all my request are heard and executed by the team hassle free. I like how they trust my judgment and capability to run my pool service for the HOAs they manage without question.

Name: C********** B******
Date: 2021-02-11 00:40:12
Rating: 5
Comment: I wanted to express my gratitude to our current property manager Tyler Hatch. Over the years I have been working with him he has done a good job of communing issues and project updates with us. He has been an intrical part in the completion of a number of major improvements, such roofing replacement, sealing of streets, and paint all the units at our complex. All of these projects have gone off without any issues. He continues to work with us to improve the condition of our complex.Chris BaldinoBoard memberBarclay Square HOA

Name: M*** M****
Date: 2021-02-10 23:35:27
Rating: 5
Comment: I have worked with WSR and in particular property manager Scott Langner for the last four years and during that time frame I have acted in the capacity of Board President for the Four Seasons Villas for several of those years. I have nothing but the upmost regard for the professionalism and integrity, in particular with Scott Langner, of WSR. I have found WSR to be extremely responsive to the needs of my community. Scott has made himself available even on the weekends and holidays when an issue arises in our complex. WSR has a thorough knowledge of the needs of any HOA community. In addition Scott Langner‘s staff, primarily Dawn, provides quick responses to the members of our community as needs or issues arise. I highly recommend WSR for the management of any community.Mike McCoyFour Seasons Villas

Name: J*** S*******
Date: 2021-02-10 19:10:38
Rating: 5
Comment: As a vendor, Tyler Hatch is on top of every job and is easy to communicate with. Responds promptly to onsite issues.

Name: J*** C*****
Date: 2021-02-10 05:34:48
Rating: 5
Comment: We have owned rental property since 1984 and own several rental properties throughout the state. WSR management is by far the best management company we have ever used. Sarah Ortiz who manages our properties in the cities of Riverside and Chino does an excellent job. Her professionalism is exceptional and she is extremely responsive. WSR is the only property management company that we have ever recommended to anyone.

Name: D***** W******
Date: 2021-02-10 03:33:14
Rating: 5
Comment: Jeffrey W helped me get into my house. He went above and beyond with the repairs that needed to be done, calling all the vendors to come in, making sure everyone was here on a timely manner, came to the house when I couldn’t be here. He was very professional and confident. Not pushy or intimidating. He is very personable. I would call on him everyday for my real estate needs.

Name: M****** F*****
Date: 2021-02-09 19:20:36
Rating: 5
Comment: Sarah Ortiz was our real estate agent a few years ago when we bought our house. She not only showed us a lot of houses, but showed us only houses that fit our criteria and found them QUICKLY. She was easily accessible by phone and very responsive to our needs and wants. We are currently in the same house she found for us and we could not be happier. I definitely recommend Sarah Ortiz as a real estate agent for anyone looking to buy or sell a home. You will not be disappointed.

Name: S****** B*******
Date: 2021-02-09 19:17:27
Rating: 5
Comment: Jenny winters has helped so much from when we first started the process of renting our home. Whenever I need anything she responds quickly

Name: J**** R***
Date: 2021-02-09 19:11:47
Rating: 5
Comment: Ive worked with Jenny on several of her rental properties. I appreciate how professional she is and that she made it easy for me to get in the property and get my work done without other trades getting in the way. One thing I like about WSR is that they paid in a timely manner.

Name: C H*****
Date: 2021-02-06 19:45:37
Rating: 5
Comment: As Cleaning vendors we have been working with WSR a little over 4 years now. Their top priority has always been taking care of Tenants, Property owners and their Vendors. WSR always provides the highest standard in properties and top customer service.We frequently get to interact with many of their Property owners and very often we hear their satisfaction with WSR services all around.

Name: N**
Date: 2021-02-02 02:35:00
Rating: 5
Comment: I had a wonderful experienced with Sarah Ortiz at WSR when renting my Loma Linda home. She was great from beginning to end of my rental. I would definitely recommend WSR in the future!

Name: K**
Date: 2021-01-29 18:12:13
Rating: 5
Comment: I have lived in my apartment for 4 years and Ana Hlavnicka has been my property manager. She is professional and listens to your concerns. Not only is she quick to respond but through in getting any issues resolved. I appreciate that this past summer when I asked her about getting ceiling fans she obliged. Ana has been great and I can honestly say I havent rented a place where the manager handles the problems so quickly and values your concerns. I have come to know her professional as well as personally. She is a wealth of information.

Name: J*** F*****
Date: 2021-01-27 18:04:47
Rating: 5
Comment: Tyler hatch is my property manager he is very responsive to when I have issues at the property and gets back to me in a timely matter

Name: A***** G****
Date: 2021-01-21 17:32:44
Rating: 5
Comment: WSR Real Estate Sales and Management company is the Inland Empire leading company for all your properties needs. They are a family-friendly company and a great place to work 🌟

Name: k****** t*******
Date: 2021-01-14 01:22:53
Rating: 5
Comment: Jenny was an outstanding realtor! She sold our home in 3 days. Was very knowledgeable and professional in every way. I’m very happy with the service we received from WSR!

Name: M***** P*
Date: 2021-01-07 06:13:39
Rating: 5
Comment: I have rented from from WSR for 10 yrs... for approx..8 of those yrs Mr. Cordell McDonald has been my contact and property manager...He is professional...friendly...and promptly tended to any repairs or issues we had with the property...I only moved because I bought a home out of state.. I would recommend WSR and Mr. McDonald to anyone with real estate needs. Sincerely.....Peggy Mcwilliams

Name: J***** G*****
Date: 2021-01-05 16:13:08
Rating: 5
Comment: We have been renting from WSR for a few years, recently the home we were in sold and Cordell McDonald went out of his way to locate another property that they managed for us. Have had a wonderful experience with WSR and Cordell specifically. Anything that has come up he is on top of it and is very responsive.. even with the process of the home we were in selling, he was on top of everything and kept us very well informed. Would definitely recommend Cordell and WSR, they are a great company!

Name: K**** H****
Date: 2020-11-21 21:14:12
Rating: 5
Comment: Cant say enough about Sarah Ortiz. Sarah managed our property in Riverside, CA for the last 7 or 8 years and helped us through disasters (tenants damaging our property, massive roof leaks where she arranged the entire re-roofing and related repairs), then she helped us to sell our property in a very difficult family situation. Sarahs perseverance, patience, professionalism, wisdom, and guidance helped us through all the trials and tribulations of renting our property and eventually selling it. Thank you so much, Sarah! Couldnt have gotten through this without you.

Name: E**** T*****
Date: 2020-10-16 18:04:59
Rating: 5
Comment: Sarah was a life saver. We were relocating from out of state and she was so helpful in assisting us with getting a place secured prior to moving. Im not sure what I would have done without her.

Name: D**** M****
Date: 2020-10-16 18:03:02
Rating: 5
Comment: I give WSR a five star rating when I was looking for a place a friend of mine told me about WSR and told me that they were really great people to rent from I submitted my application and they took very good care of me I have been renting from them for eight years now and I love their service when we have any small issues there right on top of it we’re getting the issue resolved couldn’t find a better management company out there WSR thank you so very much for making it happen for me and my family...Jermaine boston

Name: K*** G***
Date: 2020-10-16 16:39:51
Rating: 5
Comment: I’ve been renting my home from WSR for over 12 years and I have no complaints. My Community is great. My work order request are always taken care of promptly. Our property is well maintained. My property manager is Sarah and I couldn’t have got any luckier. She’s freaking Awesome and Always available to respond to all my questions, concerns and problems as a tenant!

Name: L**** A******
Date: 2020-10-16 02:36:27
Rating: 5
Comment: I have lived in my home since 2013 about 7 years and we are very pleased! Ana H with WSR management is great! She stays on top of everything and anytime we have any issues and I put in that request she does her best to have some one come out and we appreciate that so much!

Name: L**** B****
Date: 2020-10-15 04:12:20
Rating: 5
Comment: We started renting with WSR on 3/2018. I have had such a great experience with Sarah since day one. She was fast at answering back to us and showing us the property. Once we applied we got a response fast and got approved. We been at this property since then and every time we need anything to be fixed, she is on top of it. Sarah you are awesome, thank you!!

Name: T******* K********
Date: 2020-10-14 03:37:09
Rating: 5
Comment: I have been a tenant for 6 years. Ana Hlavnicka is my manager and is great with her customer service skills, very professional. Also is always on top of things when in need.

Name: M**** J*****
Date: 2020-10-13 22:37:02
Rating: 5
Comment: I worked with Sarah Ortiz and she was wonderful. We were first time home buyers with many questions and concerns and she always answered my questions quickly and kindly. She helped us find the perfect home for us and did what she could to be sure we found something we really liked and did not settle. I would recommend her 100%! Shes wonderful to work with and we are so happy in our home!!!!!

Name: O* e****
Date: 2020-10-13 17:19:34
Rating: 5
Comment: Sarah Ortiz was my property manager and she was the best! Very attentive to our needs and always responded right away to any issues that arose. I also appreciate her professional nature and felt comfortable communicating any need to her. Highly recommend WSR.

Name: C******** A******
Date: 2020-10-13 17:18:57
Rating: 5
Comment: Sarah has been My Property Manager for 10 yrs or so! She’s extremely understanding and helpful with all my needs as a tenant! I look forward to her helping me in the future become a homeowner of my own! 🧡🧡🧡

Name: S***** R*****
Date: 2020-09-12 15:35:38
Rating: 5
Comment: We rented through WSR for 2 years and from the beginning to the end we had a great experience. Mr. McDonald was always accessible to us and able to handle any concerns in a timely fashion.

Name: R*** G*******
Date: 2020-08-11 18:03:37
Rating: 5
Comment: My family and I have had a great experience working with Cordell McDonald and the WSR Team. We have been living in a property manage by Cordell for the last 3 years and we have nothing but great things to say. Cordell is professional and is great at communicating quickly. I remember texting him after hours when our garage broke and our cars were stuck. He responded immediately and sent someone out the following day. I have moved so many times and dealt with so many property managers/teams and can honestly say Cordell and the WSR Team are the best.

Name: C******** V******
Date: 2020-07-29 21:26:14
Rating: 5
Comment: We are new to this property management as tenants and I can say I am so thankful to have found them. Sarah Ortiz is my property manager and she has been attentive and replies within the same day to any inquiries. I feel so thrilled to embark on this new journey with them as we have had our share of nightmare rental managers. I’d highly recommend my property manager and this office to anyone looking for a new home !

Name: j*** b******
Date: 2020-01-22 20:03:32
Rating: 5
Comment: Joni in the accounting department, does a great job at every task given. She recently put together a very complete and very professional set of year end statements. Thanks a bunch. John Britton

Name: S**** G*******
Date: 2019-11-01 00:14:23
Rating: 5
Comment: Ana is very professional and answered all our questions and concerns.she was very helpful throughout the whole process and made it easy for us . The property was handed to us very clean and on time . It was a pleasure having her as our property manager.

Name: D**** V******
Date: 2019-10-17 15:09:54
Rating: 5
Comment: From the time Ana Hlavnicka of WSR took over the management of our rental home things ran smoothly. Over the years she thoroughly screened applicants, kept tabs on the condition of the property and maintained an excellent rapport with the tenants. She notified us immediately if something needed to be done and got it done. She always consulted us, considered expense, and made good decisions when something needed to be repaired or replaced. The tenants were happy and we were confident that our property was being cared for. When we decided to sell the property Ana guided us honestly and efficiently through the process, her knowledge and experience apparent and her explanations clear. We are fortunate to have had the benefit of Ana’s professional expertise.

Name: D**** M*******
Date: 2019-10-12 10:38:42
Rating: 5
Comment: For three years, I was a tenant with WSR. My property manager Ana Hlavnicka was absolutely wonderful from the beginning to the end of my lease. She replied immediately if we had any issues or questions. When I had to relocate for a new job opportunity, Ana helped my wife and I through every aspect of the move. I highly recommend WSR and Ana for your real estate needs.

Name: a*** s*********
Date: 2019-06-04 18:07:40
Rating: 5
Comment: Kiara Gaytan was very helpful, polite and made my entire situation very easy! My grandmother passed away and her HOA payments were not made and the house was put into a lien. Kiara did everything for me to help my situation. She handled the HOA and lien payments in one phone call. I had left a voicemail for another lady regarding a lamppost issue and hadn’t heard back for over a month! She was able to get me the answer in about a minute! She emailed me all the paperwork even with a breakdown of charges and highlighted and labeled them to make it easy to read! I truly appreciate her assistance during this stressful situation, she made it comfortable and worry free!

Name: J******* A****
Date: 2019-04-19 16:55:25
Rating: 5
Comment: I am a tenant with WSR and I am very happy with them. They are always very friendly when I call with questions and always willing to help. My property manager Sarah Ortiz is very helpful, professional and always makes me feel comfortable to call her if we have any issues. I would highly recommend WSR.

Name: A***** S****
Date: 2019-04-19 16:43:34
Rating: 5
Comment: Sarah has been very professional and puts others first. She goes above and beyond with answering questions and assisting us to find the perfect home.

Name: L***** T*****
Date: 2019-04-19 16:37:08
Rating: 5
Comment: Sarah is one of the best in the biz! She treats all her customers fairly and goes above and beyond to help and assist them in finding something that will fit their needs and within their budget.

Name: J** C*****
Date: 2019-04-05 14:34:54
Rating: 1
Comment: Company is very bad about returning phone calls. Not at all aggressive or helpful in finding you a place to rent. Staff could use training in talking to customers.

Name: S******** P*****
Date: 2019-01-27 20:08:14
Rating: 1
Comment: I live in Villa mesa grande, and for months I have been trying to reach out to WSR to deal with some very basic hoa complaints. Tenants upstairs smoke like chimneys, and its a non smoking property. Nobody shows up to the monthly hoa meetings and frankly it seems like nobody at WSR cares about us. I have a pregnant wife, and we have people smoking us out! I cant leave my windows open more than 5 minutes! I bought the condo because it was non-smoking, and yet wsr does nothing to address my problems! I call, leave angry messages at their headquarters, and Im very close to going out of my own way to complain in person. WSR, you suck. Why dont you have the hoa board meetings? Ive been trying to go for months, and nothing! Who runs our hoa???Update: the property manager assigned to our HOA simply disappeared. We moved to another property manager, MOIST, and they are fantastic.

Name: Y***** T****
Date: 2018-11-27 21:30:01
Rating: 1
Comment: They don’t answer the phone. Every time I ask them to fix something or do something, giving u hard time and not get done plus u need to wait months to get approved . They’re just there to steal your money . And I have proves for that my next review I’ll post pictures for u guys to know what kind company u deal with 🤬🤬🤬🤬🤬

Name: A***** K****
Date: 2018-11-04 20:59:29
Rating: 1
Comment: Terrible property management. If I ever needed a question answered they would never get back to me. I would call them multiple times for the same question and if it wasnt answered then and there, there was no way the question would ever get answered.Scott is the WORST manager. He was impossible to get ahold of. His assistant Doug was at least decent and tried, but at some point Doug was either fired (he shouldnt have been because he was the only decent person there) or realized how terrible this place was and left. Doug was replaced by some lady who was even more useless than Scott if that was even possible. It got to a point where I had to document dates, times and log conversations so I could reference back to the exact things I said to get a question answered. Even that didnt work.It was a terrible experience. We had an officer show up at our door telling us we had too many people living in one house, but we were all on the lease. We tried to ask Scott and no one ever got back to us about if we were living there illegally, so we lived in constant fear of getting kicked out.A neighbor threatened to call the police on us because we parked in the street to get us towed (in complete accordance to the street signs). We tried to ask Scott if there was any city laws or lease reasons or some reason we couldnt park there. He never got back to us, so we lived in constant uncertainty that our cars would get towed.When things broke in the house from wear and tear (covered free of charge to us through the lease) it took weeks to get someone out through a service request. We lived without a kitchen sink for a month because they wouldnt send someone, and we werent allowed to find our own because they didnt have a reimbursement policy set up either.I also asked in advance for a receipt for the work done that we lost money on the deposit from (work they did after we moved out) and they said they would give it to me 3 times, but I never received it.Honestly if you have a chance to rent with anyone ANYONE else, seize the opportunity. Theyre honestly awful. Theyre rude. They dont care about you. They will never get back to you. Scott was the absolute worst. Maybe the rest of WSR is decent but Scott is terrible at his job. I really hope to save someone from the headache of renting with them!!! Or I hope this experience was just us, but if it was, there was too many situations that they just didnt do anything for us that it would be very targeted which is also plain awful.The worst part is I know the actual owners of the house (which is why I rented here). And they hated them too!!! Every time we had an update from them, wed share with the home owner and they would be just as annoyed with them as we were. Honestly its super sad.

Name: M* E*
Date: 2018-10-12 18:23:09
Rating: 1
Comment: I tried to rent & even do the renovations with my own materials as a deposit on a place that has sat empty for five years. Richard denied even hearing my proposal and said its easier for him to let it sit and be a tax write-off as apposed to helping out a single dad trying to keep his head above water.In response to your reply: first of all there would be no liability issues that we couldnt have ironed out through a contract. Second of all my family and myself have been in the trade of construction for over three generations and do very nice work no matter what aspect of the trade. Third, the owner was never contacted with my proposal I know for a fact because I never even got to finish what I was saying before I was rudely cut off. From what I have gathered and seen with my own eyes and this is just speculation. The last time wrs went into this type of arrangement with someone on this property they got dooped and that party left the place the way it looks now so with the bad taste in your mouth you voud to not let it happen again. Understandable but I am not them and this proposal is completely different.Something that Richard mentioned to me on the phone about the place needing $15,000 worth of repairs that kind of stuck in my head so I went ahead and went on the Home Depot website and added up everything that I can possibly think of even including a new washer and dryer, water heater, sinks, faucets, the enchilada. The total came out to just under $4700.00 so I guess they are going to charge the owner $10,000 in labor. For something that I would do just to move in to the place, with comparable materials that I mostly have on hand...

Name: M**** Z*****
Date: 2018-02-05 23:52:41
Rating: 5
Comment: We were looking for a nice house n affordable as well WSR help us to find the perfect home our Family love it Thanks WSR. Tinoco fam.

Name: p***** m****
Date: 2017-09-06 21:46:27
Rating: 5
Comment: We have always had a wonderful experience with WSR and Anna has been above helpful. She is a great lady and will do all she can to make everything perfect. Thank you for everything you do for us and we love the house. So glad I found you online an led us to this place.thank you,David and Pamela Mader

Name: S****** L*******
Date: 2017-08-22 16:20:32
Rating: 5
Comment: Ive been renting from wsr for over 4 years now and I appreciate their prompt willingness to quickly resolve issues that we have had in the past.Harry was our original go to person who made our dream to rent a beautiful home possible I thank God every day for him!!! FOR where we are as a family that this home brought so much Joy!!He had retired and couldnt be more happier with Cordell which has been the best in getting things resolved quickly and politely.WE APPRECIATE YOU ALL WSR FAMILY!!

Name: S**** Z*****
Date: 2017-08-17 21:00:21
Rating: 5
Comment: Ive been renting from wsr for over 5 years now and have never had any issue. They are quick to resolve any issue I might have.

Name: E***** T*******
Date: 2017-08-04 16:50:20
Rating: 5
Comment: Rented a home in a nice Riverside neighborhood from these guys. Our landlord Jenny was an absolute pleasure from signing the lease to turning in our keys, addressing our every need and making sure we always received prompt service when something was amiss. WSR was the most painless renting experience of my life; we were sad to leave for LA!

Name: v****** q****
Date: 2017-07-25 17:14:59
Rating: 5
Comment: Hello. My husband and I have been renting a place in Moreno Valley for 2 years with the help of Mike and Jan Hamilton. The experience have been excellent anytime we call or have a problem the response back is immediate, they are the best. Thank you Mike and Jan

Name: C**** G*******
Date: 2017-07-22 17:49:00
Rating: 5
Comment: Happy to post Ive had a very positive experience with WSR. Dealing with a well managed, professional representative, who always responded promptly to any requests or concerns Ive had has proven to be the way to go. Im very appreciative for this companys services.

Name: A***** A*******
Date: 2017-07-21 20:13:55
Rating: 3
Comment: Weve lived in a rental property for 4 years now. In general, Id give an average rating. Its everything you might expect. Nothing outstanding with service, but nothing really bad to report.

Name: L**** W******
Date: 2017-03-23 20:08:57
Rating: 5
Comment: Sarah Ortiz is the best realtor we could have hoped for. She held our hand through the stressful process of buying and selling at the same time. She was always available for calls when I had a question. I couldnt imagine using anyone else

Name: c***** d**
Date: 2016-07-22 14:37:18
Rating: 1
Comment: All I can say is WOW THEY ARE HORRIBLE!!! Woke up this morning to running water coming down on my brand new car from drain pipes under the condos. I went to the tenant above and they are getting water from the upstairs tenant and are not even using water in that shower. They also said that they have already informed WSR for over 2 weeks about this issue. I call them and spoke with Mark myself and his answer is Ill forward the message.... Wow dude.... you are a go getter! She even had the maintenance guy call Steve yesterday and he said it was not their problem

Name: M****** S******
Date: 2016-07-22 14:25:03
Rating: 1
Comment: Horrible HOA service!! Spoken to Steve, Doug, and Mark. We were gone for a week out of state. Came back to one of our showers backing up. Had it snaked, used industrial drain cleaners and then had no issues. Chose not to use the shower for days anyway since we have another shower. Noticed while NOT using our water in that bathroom that water was coming UP into the shower at random times. Realizing this is not our water we called the HOA again only to be told it isnt their problem. Had to use pots to get the water out of the shower. Cleared that out and again snaked it nothing coming up. Still NOT using our shower for another week. Wake up to a flooded bathroom and hallway!! Ruining our floors!! Shower is filled with soapy dirty water but yet we havent used this shower in a week. So how is that my problem??? How is waking up to someone elses soapy water in my condo my problem? Call emergency line only to be told they dont run this place. They will pass my note along. So if theres an emergency oh well! Extremely unprofessional on such a serious matter!! These Condos are connected like apartments sharing lines ect. The issue should never be over looked!

Name: j**** r*****
Date: 2016-06-02 00:53:27
Rating: 1
Comment: WSR is my HOA property mgt co. Having such bad experience. I have asked for statements and cant receive one. They have a company rain cross collections cant mail statements either. Talked with Jeffery an owner I guess a nd thought things would be resolved and nothing has. Omg so frustrated. I hope my HOA will change mgt company

Name: C****** H****
Date: 2016-05-26 03:32:44
Rating: 5
Comment: WSR put my house on the market just a few months ago. They gave me great advice on what to do to help it sale faster. My Real Estate agent, Jenny, from WSR was very kind, honest and helpful to anyone wanting information about my home. My house was in need of a lot of repair and in spite of my doubts of it ever selling Jenny remained optimistic that would sell. Jenny put a lot of time into selling my house and handled all the paperwork when it sold. Jenny and another agent from WSR also helped me move out some of my furniture. I am very impressed with WSR Real Estate and so appreciate all they did for me.

Name: B C
Date: 2016-05-19 01:21:41
Rating: 5
Comment: My representative Ana, was very kind and courteous. Extremely professional. Excellent service. I recommend them for anyone seeking a rental agency that has good relationships with their clients.

Name: R** L***
Date: 2016-02-10 18:22:12
Rating: 1
Comment: WSR serves as property management company for Sunset Ridge Townhomes in Riverside, where I reside. Because we have three other automobiles in our household, I have been forced to park my old Town & Country van in the common area, where there are plenty of empty parking spaces. There are no signs prohibiting such parking. After more than a year, and without notice to me, my van disappeared. WSR had ordered it towed for illegal parking. For most of the past year, WSR has known who the van belongs to and what my address within the complex is. Yet they gave me no notice. They claimed the van had been parked in the same space for more than 96 hours, and that it was inoperable. In fact, I drove the van out of the complex the day before it was taken, and was gone about two hours, as shown on security cameras. Nevertheless, WSR refuses to return my van unless I pay the towing bill. I have no choice but to sue WSR and its agents for fraudulent business practices.

Name: J******* C******
Date: 2015-09-20 02:34:37
Rating: 5
Comment: Written For The President as he does not have a Google Account!Laronda,Rancho Meadows Association in the past has had several management companies. WSR has been the Board of Directors Management company of choice now for 6 Years. During this time major improvements have taken place, which could not have happened without the assistance of our management team. These improvements have not only improved the community aesthetically, however, I believe it helped increase the value of all of the units as well. The Board of Directors treats all equally & fairly and adhere strictly to the CID law and Davis-Stirling Act.President.Jim Keeser

Name: S****** D**
Date: 2015-09-12 22:06:45
Rating: 5
Comment: Ana and WSR have always done a spectacular job managing the Rancho Meadows community. Ana responds to all my emails and correspondences promptly and always follows up as necessary. I definitley feel like the community is in good hands with Ana!

Name: N******* P*******
Date: 2015-09-11 19:20:16
Rating: 4
Comment: I am the owner of Nootbaar Plumbing & Drain. We have been working with WSR for the past ten years doing work at a number of the properties they manage. It is a privilege to work with a company that has, in my view, the highest integrity and professionalism. Their first priority are the tenants and owners/clients they work for at all of their properties. We get called upon at all hours of the day and night to help with both large and small jobs, showing that they take their management position seriously and are looking out for everyones best interest. We pride ourselves on working with companies like WSR who care for their clients the way we care about ours.

Name: M*** C****
Date: 2015-09-04 19:57:02
Rating: 4
Comment: I have found WSR Management and Ana, to be proactive and responsive to the needs of Rancho Meadows property owners in Temecula. They, along with the HOA Board of Directors have made significant improvements to the complex and help improve its comfort, esthetics and value.WSR has dealt well with problem owners and tenants, in order to comply with the HOA rules, to make Ranch Meadows a good environment to live and own. Thank you for the good hard work that you do.

Name: B****** H******
Date: 2015-09-04 17:43:41
Rating: 5
Comment: I would like to say that Ana has been extremely helpful each time I have called her that there is a problem with my unit at Rancho Meadows. I have had several problems due to the age of the property. She has followed through with each one. She has been generous with giving me time to do repairs that are my responsibility required by the HOA Board. From my perspective they together have been working hard to improve our community. Thanks for all of your hard work.

Name: F**** M******
Date: 2015-09-04 04:24:09
Rating: 5
Comment: This is a very overdue praise of Ana, property manager at Rancho Meadows. Before Ana took over, the previous manager never returned my calls, despite the urgency of the nature of my messages. Since Ana took over, all of my calls and emails were returned promptly and the appropriate people were immediately dispatched to resolve my issues, particularly during rainy days with a leaky roof. Her professionalism and care are greatly appreciated. Thank you and the HOA for all the great work on the current asphalt project.

Name: L******* J******
Date: 2015-09-03 22:29:32
Rating: 1
Comment: This place is a complete scam artist they are racial they fine you for everything this Ana lady dosbt even know whats going on shes lost in the world told me I was being irrespectful is that a word ? The gardeners are all Mexican they speak no English and the do nothing instead of edging they spray the edge and kill it, blow dirt on the cars then fine you for asking them to stop, the people that they have running the hoa are even worse violate every rule in the book yet fine you and you call this Ana halvavick lady she just laughs at you this place needs to be shut down and really looked into rights they are violating .

Name: A**** P******
Date: 2014-09-17 21:18:52
Rating: 5
Comment: Ana and WSR did a great job and I should know, I am a Property Manager and Real Estate Agent in Virginia Beach VA with Remax Alliance. Ana, took over management for me and found a quality tenant, kept in great communication with me and did a great job as a Property Manager. I trusted her suggestions and knew I was in good hands.When it was time to sell the property, she listed it and waded through the crazy offers to help finalize a solid offer that closed.If you need a Real Estate Agent in Hemet, she is your top pick. Thanks ANA!April Partida, Remax Alliance, Virginia Beach, VA.

Name: C******** D******
Date: 2014-07-15 21:46:25
Rating: 1
Comment: For your own good and wellbeing, I beg the Riverside community to stay away. Sure they are all sunshine and rainbows when its time to rent; but their truth rears its ugly head when it comes time to leave. They say they are men of their word; real stand-up guys. When in truth they are nothing more than lying, cheating business men who care nothing of your patronage or future beyond their pockets. I speak from an unfortunate experience in which I was assured a tenant would take over my lease on the 1st... I was also asked not to fill out a formal notice of leave, since they would take care of me and no formal paperwork would be necessary. Come the 10th when I called for my deposit I was informed that the property had not even been reviewed by the leasing agent and therefor the new tenant had not been given the green light to move in. I was in turn CHARGED for 10 days rent, despite the fact that I no longer occupied the property and despite the fact that multiple people were ready and willing to rent and move in on the first. The leasing agent informed me that it should be considered a loss on my end and nothing more could be done. Take it for what you will, but I wouldnt wish this company my worst enemy; to be lied to your face and given false promises just so they can make an buck. My advice? If you dont want to get poisoned, dont get in the snake pit

Name: J***** G******
Date: 2013-09-07 20:11:28
Rating: 1
Comment: Its interesting that most of the people who have left negative comments about this company, are actual tenants that had to work with them. People leaving positive reviews, are either employees, which seems somewhat pointless, or homeowners.As a tenant I can honestly say that this company lacks professionalism. They have more excuses as to why they cant fix issues, or just ignore the issues all together.I would never choose to rent from this company again. The whole experience has been an utter nightmare.

Name: P**
Date: 2013-08-27 23:37:38
Rating: 5
Comment: I have been a client of WSRs for about a year and a half now and am very happy with their property management services.My manager, Ana, who manages one of my properties has become my real estate agent as well. I recently closed on two more rental properties, Ana will be managing them also. Ana takes care of the properties as if they are her own. She always returns phone calls in a timely manner, is conscientious of the money spent on repairs and is on top of tenant issues. Thank you WSR! Ana is a wonderful Property Manager.

Name: J***** C*******
Date: 2013-08-24 05:14:03
Rating: 5
Comment: I have been very happy with my experience with WSR. Mike Green has been very professional to work with. I would highly recommend if you are renting or if you have a property that you need managed.

Name: J**** L*****
Date: 2013-08-15 19:04:50
Rating: 5
Comment: I have been using WSR Sales and Management and am very happy with them managing my rental properties. They are responsive and have great customer service.I want to especially recognize, their employee and property manager, ANA HLAVNICKA for her hard work and dedication. Ana has a special talent for not only ensuring that the properties are rented and maintained, but that the tenants needs are addressed in a timely manner. Ana is a very conscientious, caring person that you can count on to see that things get done - The right way!!. She personally manages my rentals and wouldnt use anyone else.Thank you WSR for all that you do. You are a breath of fresh air.

Name: J*** C***
Date: 2013-08-15 00:35:33
Rating: 5
Comment: I have worked for WSR for a year and a half nowI am very pleased with the treatment and respect that the people at WSR treat me withI really feel as if I am part of a teamI really enjoy the work I do and the folks at WSR make it very easy to love the work I doIt has been a pleasure to work along side so many pleasant and profesional people and I am confident that I will be serving them for years to comeThank youJeff Cool

Name: H****** L**
Date: 2013-08-14 16:59:10
Rating: 5
Comment: Our experience with WSR has been smooth. All matters have been taken care of promptly and properly. I am sure our property manager Ana has played an important part in this. Ana is great! We followed her from another property management firm and we absolutely trust her. She will deliver what she promises and you can not go wrong with her looking after your property.

Name: G*** M**
Date: 2013-08-14 15:14:28
Rating: 4
Comment: WSR has managed a rental property for my wife and me for 7 years, and we have had nothing but positive experiences with them. They have nearly always brought us quality tenants, and they stay on top of maintenance issues. Would recommend these people if youre looking for a property management firm.

Name: E***** K
Date: 2013-08-07 05:56:06
Rating: 1
Comment: Absolutely terrible property managers. They always hid behind the excuse that the owners wouldnt allow upkeep of the property. They also charged up for damages to the property that were not out fault! Awful awful property managers. STAY AWAY FROM THEIR PROPERTIES. You will be ripped off.

Name: A**** F*****
Date: 2013-04-25 06:31:52
Rating: 2
Comment: Unfortunately, our experience with WSR has been horrible. We are renting a nice home in a well sought after residential neighborhood. The home has had some issues over the year we have been here, but yet the companys approach to handling such issues is lackadaisical. If they decide to fix issues, it takes months.My husband and I take pride in the properties we rent, and like to keep them up. But the company has other ideas in mind. They dont care if things start to fall apart, and do shoddy repair work. I happen to prefer to be home when work is to be done, but yet I am met with attitudes from the employees as if I am putting them out by asking for a time frame.I have been spoken to and treated quite poorly by the CEO/Owner Eric Ekstrom. He even goes so far that on 2 occasions now he has threatened to try to cancel our rental agreement. Once he actually stated it over the phone, the second time was stated via email. To quote him Mike will be contacting you regarding dissolution of the lease. This is clearly not working out for either of us and I believe it is in everyones best interest that we part ways.He also made it clear he would not be preforming any maintenance on the home unless it is for habitability issues. I have instructed Mike to NOT perform any repairs on the property unless needed for habitability, health or safety.All of our issues with the property fall under these categories, for example, rotted mildew or mold under the caulking in the shower and around the base of the shower, shaky stair bannisters, a water heater that has needed to be repaired twice in one year, and which the gas company and a plumber stated needed to be replaced.He has also stated he is best friends with the owner of the property, and I feel he has his friends finances in mind, more so than keeping the property well maintained.Unless you are willing to deal with unprofessional service, I would look else where.

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