Xfinity Store by Comcast

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Name: S***** S***
Date: 2024-06-09 20:32:58
Rating: 5
Comment: The customer service department is excellent. They are friendly and welcoming, and they offer a wide range of options for phones, internet, and cable.

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Name: H***** J***
Date: 2024-05-02 02:36:14
Rating: 5
Comment: WiFi was going in and out for months. We figured it was the boxes issue. We went in and got helped immediately upon entering. No waiting needed. We gave back the router we first got for free when we signed up for their WiFi. And they gave us a new router and stuff all for FREE!(: They gave us the best and most expensive one they had completely free of charge. Todd helped us! Thanks Todd!(: Very helpful and informing. Appreciated it. And thank you again. Take care.

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Name: H* J*
Date: 2024-04-27 14:59:03
Rating: 1
Comment: I recently was referred to this store by the Xfinity customer service and another Xfinity store. I was told that they can help with my account issue and in fact they can not and they do not care. Overall, the product and service quality of Xfinity is pretty consistently bad. I deeply regret ever becoming one of their customers.

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Name: r** a***
Date: 2024-04-25 02:36:35
Rating: 5
Comment: This review is for Ivan - quick and easy drop off and made sure my account was credited

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Name: P******* F**********
Date: 2024-04-23 21:16:33
Rating: 5
Comment: I had to replace my phone and received prompt and excellent service today at my Xfinity store at the Veranda. Special shout-out to Ali who set everything up for me and found me a 50% discount deal! Couldnt be happier! Id give 10 stars if I could!

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Name: L****** Y****
Date: 2024-04-21 03:39:16
Rating: 5
Comment: I came in frustrated with my cell phone acting up but the person who helped me found issues with it and took measures to fix it. He explained what he was doing and was very attentive to my needs. I also discussed how my cable box was pixelating. He immediately gave me updated boxes along with new HDMI cables too. I feel very comfortable and confident with the staff here. I highly recomend coming here rather than calling customer service.

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Name: D**** H*****
Date: 2024-04-21 03:31:58
Rating: 1
Comment: To long of wait always and wasnt to happy about my ever increasing bills they say due to their raising rental equipment (NOT)

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Name: J**
Date: 2024-04-20 20:50:50
Rating: 1
Comment: Theyve raised my monthly payment every year without fail the past four (4) years. My monthly bill has gone up 80% over the past four (4) years. Unmitigated corporate greed. I would recommend finding another vendor for internet service. I returned my equipment over a week ago. They would not provide me with a receipt that they received the equipment at the time, and told me I would receive an e-mail within 24 hours confirming receipt of said equipment. As of today, almost two weeks later, I still have heard nothing from them. If you turn in your equipment, insist on speaking to a manager if they will not provide a receipt, and if they still will not provide a receipt, insist on taking pictures. Very unprofessional.

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Name: a*** a****
Date: 2024-04-18 19:23:35
Rating: 1
Comment: Awful company. Refund issued with a debit card after cancellation of service? Just give me my money back. What a waste

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Name: T**** A****
Date: 2024-04-12 20:44:12
Rating: 1
Comment: Don’t get Xfinity mobile !!!! Horrible they steal and you will be charged everyday without using it at all 😡😡😡

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Name: D**** R******** S****
Date: 2024-04-12 18:24:55
Rating: 1
Comment: This is ridiculous, once you arrive to this store, they tell you “is just a 20 mins wait”, in any other company you don’t have to wait at all, but on top of that, there’s an hour waitttt. So if you wanna waist your entire morning just sitting around waiting to be served, Come to this place.

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Name: A***** H
Date: 2024-04-09 01:08:46
Rating: 1
Comment: I thought Xfinity had the worst online & phone customer service (practically none as they never helped with anything) until I just interacted with the customer rep at this store today. This staff is the worst of all the customer service reps I had ever dealt with for so many years with Xfinity. This reassures me that I made the right decision to cancel all the services with them!

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Name: R****** R****
Date: 2024-04-08 23:43:47
Rating: 1
Comment: DONT GET XFINITY CELL PHONE SERVICE! THEY LIE, THEY WILL STEAL YOUR MONEY, YOUR PHONE, YOUR TIME. THE STORE IS POINTLESS THEYRE JUST THERE TO SELL YOU THINGS! CUSTOMER SERVICE WHEN YOU CALL IS JUST ATROSEOUS! WE MIGHT HAVE TO FILE A LAW SUIT AT THIS POINT! SAVE YOURSELF HOURS LITERALLY HOURS OF YOUR TIME AND GO WITH ANY OTHER SERVICE!

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Name: G***** S******
Date: 2024-03-29 21:50:31
Rating: 1
Comment: No signs for where to go or what the procedure or what line to be in, exasperated staff that act that my valid cancellation after being lied to by a salesman within 7 days was the cherry on top.Just go to the one in Oakland or Emeryville

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Name: W****** Q*
Date: 2024-03-26 22:34:47
Rating: 1
Comment: Bad attitude of staff; no customer service attitude at all

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Name: B***** N*********
Date: 2024-03-23 20:30:57
Rating: 1
Comment: Just one word, rude! Dont waste your time.

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Name: C**** J****
Date: 2024-03-21 01:35:47
Rating: 1
Comment: This store is clearly closed with a lock box on the door.

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Name: J* J* C******
Date: 2024-03-20 21:31:22
Rating: 1
Comment: Had the worst experience with this guy than I ever had. I dont want to blow him up too bad but his first name is Robert. First off he seemed like he hated his job and it showed. He was so quick to shut down any question I had without entertaining any possible solution. Then when I left he was being a smart a## and told me to have a comcastic day. Very professional Robert.

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Name: K***
Date: 2024-03-08 05:47:07
Rating: 1
Comment: Came here around closing and the staff was ghetto and rude. Black man in blue cap with the ugly beard was extremely rude, go to college or tell your mom to raise you better if you can’t be professional at a internet store.

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Name: D**** F******
Date: 2024-03-06 05:03:37
Rating: 1
Comment: I wanted to drop off some equipment that was sent to me in error by Xfinity. I was trying to do the right thing and keep it out of a landfill. Several calls to customer support eventually led me to this store. The person at the door who met me was unfriendly and unhelpful and sent me to UPS. Total waste of my time.

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Name: K***** M*****
Date: 2024-02-28 19:34:50
Rating: 1
Comment: Long wait, poor customer service

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Name: R****** S*****
Date: 2024-02-18 23:03:32
Rating: 1
Comment: We were attended by Bryan who was rude and didnt listen to the concerns of his customers, cut off conversation while we were talking, and accused us of being angry when in fact he was the one who made us felt short changed....we were treated unjustly, and concerns were not solved....bad treatment on his customers, and a display of arrogance

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Name: V****** C*****
Date: 2024-02-18 19:39:52
Rating: 1
Comment: If you want smiling friendly people who tell you stories of how other customers somehow got mad at them but they are so nice and supposedly honest, get suspicious, very suspicious! I experienced first hand why those other customers had a reason to be upset, and theres nothing like being taken advantage of and being ripped off. They say they are just doing what you asked but in reality they are doing what is best for Comcast and in such a way that whatever you were told to expect, is not quite what you are going to get. In my case I wanted to remove one very expensive service but I specifically wanted to keep the Internet plan I had for a long time and was at a set price that I wanted to keep, and the VOIP service. Instead what I got was all my services and plans cancelled and new service plans for the 2 services I was keeping, but that are now subject to frequent price increases! What I was told so I would accept but when I got back to my car and checked I realized what was really done and when I went back and complained and asked for my old plans for those services to be restored, I was told it couldnt be done!!! Gotcha!Comcast unfortunately is a monopoly in our area. Most people dont even know that Comcast OWNS AT&Ts broadband services so that AT&T cannot offer TV services ever again! Comcast is nothing more than a price gouger managed by corporate greed. Comcast makes it darn near impossible to contact them except for driving miles to one of 2 stores where you may not be robbed or have your car broken into. The only human beings you can talk to after chatting with their AI bot or very long waits are in Indi or the Philippines. Comcast will make you pay for service you are not even getting and not actually refund you or take forever to refund you only a fraction of what they actually owe you! And Comcast has an actual department dedicated to preventing you from getting a service truck to your residence or cancelling any residential service appointments that are not new service being installed! Who fought the government law that forces utility companies to tell you what your services actually cost? That would be Comcast! Comcast via bundling and promotions charges every customer different prices for the same service or products or plans!

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Name: X*** Q**
Date: 2024-02-10 00:40:00
Rating: 1
Comment: Not helpful. I cancelled both my internet and mobile services with them and switched to a cheaper service with better quality. Wait time at this store is “forever”.

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Name: J*** A***
Date: 2024-02-03 02:34:58
Rating: 1
Comment: Showed up to drop off a modem. 45 min wait. Fail. Comcast you do not have an Apple Store experience despite your intentions.

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Name: J*** L*** T**************
Date: 2024-02-02 00:16:58
Rating: 3
Comment: Always there is a long wait at Comcast.

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Name: v** c*****
Date: 2024-01-19 18:44:06
Rating: 1
Comment: Xfinity has been charging me approx $10/mo. for equipment I returned in May 2022. That is nearly $200 of charges to date, which they only have refunded me $40 so far. Additionally, their service went up 67% in November from $72 to $120/mo. I have been a customer for close to 20 years, now moving to Sonic for $59.99 (10 GB speed, month to month, including equipment). Called but offered me 75 Mbps for $72/mo with 1 year contract. That is 133 times slower than Sonic for $12 more a month and tied to a contract. I guess Xfinity just takes customers for granted... Good riddance!

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Name: h*** G*******
Date: 2024-01-05 19:08:36
Rating: 1
Comment: The worst we just got it a week ago and it took them 5 hours to come up stairs, they were sitting in there truck doing nothing, four days later we had a problem with the box and they were schedule to come again to fix it and the end up saying that we weren’t home when I work from home they never call or update you on anything that’s why I rather switch to AT&T

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Name: A***** I****
Date: 2023-12-13 19:20:08
Rating: 2
Comment: THE store and staff are first class. The xfinity service is really not reliable, and the chat or over the phone customer care is worthless.Down to 2 stars ~ 2003 - they don’t care about my time - third time in a row I come and the wait is 30 min or more. I just don’t have this time.

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Name: J*** Y**
Date: 2023-12-12 02:43:23
Rating: 5
Comment: Went to store on Dec 7 and greeted by Perry S. who was super helpful and friendly.He helped me and my wife to exchange our old set top box to the new 4K set top box.He also provided us a new cable to connect the box to the wall mount.We were in the store for 5-10 minutes and we received the best service we have never had before.I had to returned to the store again on Dec 11 due to the faulty 4K set top box.This is expected due to the fact that they were all refurbished units.The office was extremely busy this time and I had 10 people ahead of me.Again, I was lucky to work with Perry who provided me with exceptional support.I’ve worked with many Comcast representatives in different locations over the past 22 years as a Comcast customer.Perry is the best, the most knowledgeable and friendly person.

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Name: M********** I******** A*****
Date: 2023-12-02 23:15:19
Rating: 1
Comment: Worst place to go. went to return equipment and they add on additional services without talking to you and tell you that you will get a text to confirm. If you dont read what it says and confirm you are charged for another service you did not want

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Name: S***** S****
Date: 2023-11-30 01:31:55
Rating: 5
Comment: Always a great experience visiting this location. Great service and amazing employees.

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Name: A***** G****
Date: 2023-11-29 17:32:48
Rating: 1
Comment: Horrible experience. I went in around noon on Monday and the man at the front desk was very rude. He asked why I was there and I told him that I needed to pick up a router. I told him I had called customer service that morning and they said to go to this location to pick up the router. He then said, “Customer service is just a bunch of Filipinos who don’t know what they’re talking about”I don’t know what his name is, but he had stubble facial hair and it was grey. Absolutely racist and horrible. Will never go to this location again.

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Name: l*** k*******
Date: 2023-11-21 20:35:22
Rating: 1
Comment: Took a router/modem back and the store is completely unorganized. Comcast is the worst service Ive ever used. Over charging, bad customer service, rude, ok im done.....

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Name: A**** A*****
Date: 2023-11-19 22:32:20
Rating: 2
Comment: Think the people try their hardest but this store has the most ridiculous wait times. With an appointment to just even drop off a box it takes 45 min to intake. This is my 2nd experience with this store, the first time I was skipped three times before having to speak up and then realize they made a mistake… I was trying to avoid continuously asking how long I had to wait since everyone kept asking the same question and slowing down the process, this was for a simple pick up. My mistake.

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Name: P**** T********
Date: 2023-11-19 00:43:38
Rating: 1
Comment: Parking is horrible. Just wanting to drop off equipment that was replaced & had to wait for “representative”. Seriously, there’s a number in the unit identifying me. This place sucks. People getting irritated.

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Name: J**** B****
Date: 2023-11-07 20:35:44
Rating: 1
Comment: Absolutely terrible service from the gentlemen at the front today. Asked some questions and tried to make a return of equipment I no longer needed and was given no help whatsoever. No attempts to satisfy or answer simple questions, only deflections and negative responses. Christian and his co-worker told me to go online and make an appointment or go to a UPS store. When I voiced the concern that I didn’t want to be charged for another billing cycle that I wasn’t going to be using these pieces of equipment for he basically said that’s how it goes and blew me off to do the same thing to the next guy in line. Horribly unprofessional. Going home to unplug the rest of my Comcast equipment and cancel immediately. 3yrs a customer ending today. Go with literally any other provider in this area. Abysmal service.

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Name: s**** b***
Date: 2023-10-11 21:33:55
Rating: 1
Comment: Been getting super poor service from phone support and store personnel. In 2 weeks, I have been on the phone 3x for several hours and been to the store 3x. Still cant get things fixed.

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Name: c**** p********
Date: 2023-10-10 20:26:55
Rating: 1
Comment: I call, and they hang up I ask when service is going to be restored they bump out the time every time 1 45 then 215 its not an auction its comcastic

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Name: C****** T*****
Date: 2023-10-03 02:24:53
Rating: 1
Comment: On 9/30/2023, I called to add cable and become a wireless customer. My plan was to purchase two cell phones, for my daughter and son also. This is know as a bundle.Already being a Xfinity customer, receiving internet service, the sales representative I worked with on 9/30/2023, was having difficulty with pushing the deal through for the promotion, due to a balance that was due for services I never received. This sales representative pushed me through to a department to get that matter resolved, which I did, then connecting back to the sales representative for the bundle deal.I advised the sales representative the matter is resolved but I was advised it would take 5 days for the matter to not reflect my account, I asked if we could move forward with adding cable for now and I would add mobile data service at a later time.The sales representative, told me he could push it through and said he would turn my internet service off for 10 minutes and resume it afterwards.Unbeknownst to me the sells rep, canceled my account entirely, I spent hours on the phone with this person while running my daily errands.Finally the sales rep advised he would not be able to add the cell phones, I would have to wait five days like the lady from another department informed me.I arrived home at a later time and found I had no internet. My user name would not populate. I was at a lost. I spent hours on the phone from approximately 2pm-7pm that day trying to get this figured out.Finally I realize, my account was cancelled and I received a new account number. I was furious, the sales rep also scheduled me an appointment unbeknownst to me for 10/2/23 I would find out.I worked tirelessly with tech support over the course of the weekend trying to get someone to come out and resolve my issue. No one came. On 10/02/23 my appointment was scheduled for 2-4pm. Xfinity cancelled this appointment. I only realized this after I’ve taken off work early, using PTO be home for this repair. Again I was furious.Once again I’m on the phone with support. Advising them I am a single parent with a trip coming up for work. My kids would be home, our home depends on Wi-Fi to operate All things.I felt as if my needs were dismissed, I was connected with dispatch who was rude and not understanding.Hours out of my day at least 10 hours, using 3hrs of personal time off work. My bills are paid and I’m without Wi-Fi because a sells rep wanted commission or to meet his quota.Xfinity you have let a hard working single father of two teenagers Down.Make this right or I will surely be looking for a more suitable network.

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Name: D***** B*****
Date: 2023-09-30 23:32:39
Rating: 5
Comment: Dioveae helped me out today. True professional. I am very happy with my the service at this store.

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Name: M** 1*
Date: 2023-09-28 21:02:20
Rating: 1
Comment: They didnt help me with my problems at all. I waited in line just for them to tell me to call the call center. I went in the store because I didnt want to call a call center 🤬😡

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Name: M****** A******
Date: 2023-09-25 21:44:41
Rating: 1
Comment: Omg they did again ! No phone lines or internet at Pacheco area! I feel very sorry for the small business in Pacheco! Shame on you guys COMCAST!!!!!!!!

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Name: S******** M*****
Date: 2023-09-25 18:08:17
Rating: 1
Comment: Once again, Comcast screwed the small business around Pacheco ca ! Great job Comcast you guys sucks!

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Name: A** G*******
Date: 2023-09-20 10:48:13
Rating: 1
Comment: Horrible Customer Service I dont recoomend this place Ive been trying to get ACP&they wont help me😔

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Name: S***** G*****
Date: 2023-09-17 21:59:54
Rating: 1
Comment: We were unaware that we had exceeded our data for the month so we reached out to online customer service and the representative said that there was a mistake and that they were going to correct the issue. My wife wanted to confirm that everything was ok so she visited this location to inquire. They told her that there was no record of that online conversation that we had for 30mins and that was told “It’s your fault, it’s your doing”. This rep then got a manager which has basically no customer service skills and proceeded to also tell her that it was her the same thing in a demeaning and confrontational manner. Why is comcast ok with their employees treating customers this way? Anyway, we asked them to cancel all service and loved to a wireless 5g network. Zero stars would best describe this experience because of the treatment and management style.

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Name: R**** P******
Date: 2023-09-15 22:00:31
Rating: 5
Comment: Was able to get in line fast and get my business done with everything really quick. My personal experience was great and if you are patient and compassionate you can get the same experience as I did.

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Name: s******** L
Date: 2023-09-13 02:26:53
Rating: 3
Comment: 3 stars for employees who work w clients, ZERO for mgt. They promote ACP and to follow the website it should be credited upon approval, WRONG, you have to follow up and now enter the approvalcode on the Xfinity app. They do nothonor back dating

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Name: S M
Date: 2023-09-08 04:27:06
Rating: 5
Comment: Thank you to Oscar for helping me with the power cord this evening! Really appreciate it.

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Name: D***** M*******
Date: 2023-09-03 13:21:05
Rating: 1
Comment: Beware the bait and switch. They are scammers. They promised me a trade-in credit if I upgraded to a new phone. They charged me for the new phone but never gave me the credit.

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Name: K**** S*****
Date: 2023-08-13 11:26:19
Rating: 5
Comment: When I went into the store I had a question for the Manager. The person at the door finished checking in those at the door then went to the Manager to clear me being sent to him.Once I was with him he spent at least 30 minutes with me getting to the bottom of my concern.😊🙏🦋

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Name: B*** H
Date: 2023-08-04 12:10:22
Rating: 4
Comment: Returned equipment, got reminder calls, made appointment quick service

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Name: F**** K***
Date: 2023-07-26 00:35:50
Rating: 3
Comment: It’s a nice store but be prepared to deal with the parking situation people.

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Name: V**** G*****
Date: 2023-07-24 23:13:31
Rating: 1
Comment: The person who claims to be the manager, Christian has been rude and unhelpful both times I went there.

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Name: J*** L*** (********
Date: 2023-07-18 03:41:18
Rating: 5
Comment: Needed a new cable box. They replaced my old one quickly and free of charge. Only negative is that the company ( customer support) didnt check ahead of time to see if they had any in stock! Luckily, they did

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Name: D***** M****
Date: 2023-07-12 19:33:51
Rating: 1
Comment: Tried to explain to the front customer service guy that my 82 year old mom could not hear to contact customer service and doesn’t have the ap so she could not install her new routerand was told “lady 82 ain’t nothin but a number “ by the guy at the front of the store apparently his grandma is “92 and does her aps all day”HmmmmOk so I guess I will be calling Astound and switching my mom to another company - try some politeness if you want to keep your customers !

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Name: C******** R****
Date: 2023-07-12 17:56:08
Rating: 1
Comment: Nightmare one hour wait. Company doesn’t hire enough customer service representatives to help.

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Name: j***** d*****
Date: 2023-07-08 15:22:36
Rating: 3
Comment: Yall need to be kinder to your independent contractors. Ive heard nightmare stories about the dispatcher and I had to install the wiring for my own internet because the contractor was not authorized to drill holes or tack line up. Yeah, Im 29, able-bodied, happy to help the installer, but she was at her wits end. You guys work these folks too hard with too little permission to install. Thought xfinity would be easy to work with, better be from here on out or Yall gonna feel the burn of a boycott.

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Name: C**** Z*****
Date: 2023-06-23 04:27:12
Rating: 5
Comment: Todd was outstanding today at Xfinity in Concord and he had us out in no time with all of our questions answered. I definitely recommend working with Todd all day long.

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Name: S*** S*
Date: 2023-06-14 16:11:04
Rating: 4
Comment: Busy late afternoon, but once waited upon the person was knowledgeable and personable.

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Name: E**** E
Date: 2023-06-13 12:54:04
Rating: 1
Comment: Worst customer service. Went in, talk to one of their worker. He was yawning the whole time. He did not help as all. I would rather call customers service than go in the store.

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Name: A**** G*****
Date: 2023-05-22 21:56:12
Rating: 1
Comment: Xfinity mobile sucks !!The reception is awful plus they have outrageous roaming fees,this company ain’t it.They are overcharging me $220.00 for two days of accidentally having the roaming on.

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Name: J a****
Date: 2023-04-17 21:22:34
Rating: 5
Comment: Came here to get home internet, check in was fast, and Brian was the guy who helped us, he is a gem. Excellent service. Very knowledgeable, informative, he made sure that we understood everything before proceeding to the next step.. He is a joy to converse with. Everything was fast and simple, we even got a phone line.

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Name: P****** T*****
Date: 2023-04-12 17:46:58
Rating: 1
Comment: Waited over half an hour to return equipment. Turns out xfinity didn’t event cancel my service after I told them I switched providers. They kept billing me.

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Name: M****** S******
Date: 2023-04-04 01:20:08
Rating: 4
Comment: Dropped by to return the old router after receiving the new model. They scanned the barcode on the old device & updated my account in real-time. The whole process took less than 10 minutes.

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Name: S*** G
Date: 2023-03-26 15:49:27
Rating: 1
Comment: The staff was good, but they are out of stock for almost everything. Why even have a store if you won’t carry any inventory?

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Name: C*** B*
Date: 2023-03-19 06:22:05
Rating: 3
Comment: Is cable I only have it for the Internet may charge me a ridiculous price for a modem that some point I should own it not have to keep renting it.

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Name: T*** A
Date: 2023-03-06 19:17:29
Rating: 1
Comment: Worst customer service ever! After spending over 3 hours on the phone with customer service, I was sent wrong equipment and needed to return it to avoid being charged for it. This is not a simple process. The wait to return equipment is over 40 minutes. What a waste of time. The business model is atrocious and their service is non-existent. The CPUC needs to regulate them as a utility and local government need to stop special contracts and open the market. Not to mention getting rid of the “fees” for supporting other businesses- it’s absolutely ridiculous!

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Name: J J******
Date: 2023-02-27 18:10:47
Rating: 1
Comment: I went to the Veranda location in December, as I spent many frustrating hours on the phone with customer service to get nowhere. Well, here it is, the end of February, and the billing is still wrong. Now I get to spend another day at the Veranda location trying to get this all resolved once again. They love taking your money but dont seem interested at all with customer service. Word of advice, document everything, and get it in writing.

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Name: R** G****
Date: 2023-02-24 01:06:10
Rating: 5
Comment: AmaIng energy here with a very helpful and friendly staff. Cameron took care of my issue within 3 mins, all with a smile. Thanks team!!

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Name: J****** S****
Date: 2023-02-21 14:19:07
Rating: 1
Comment: Make sure you get written verification of their phone offers, regardless of what the sales people offer before you switch your phone service to Xfinity. Classic bate-n-switch. I was lured in by their offer to switch my four family phones, each for a $200.00 from a different carrier. Two weeks later after I switched, they told me it had taken AT&T too long for them to unlock my phone, which was 100% handled by Xfinity. Their manager Christian later laughed at me and told me, “I sell phones, I do not do customer service.” I was able to force them to honor some of their initial offer through their corporate office after months and months, only after they found a text from a junior salesman to me telling me the phone was unlocked by AT&T within the two week period. Get everything in writing first! Total sleaze bags. I would rate -10 if I could.

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Name: S***** P****
Date: 2023-02-14 22:50:36
Rating: 1
Comment: Terrible experience. Got harassed by another customer and felt unsafe. When I tried to tell the customer to leave me alone, an employee embarassed me by telling me to wait my turn and stop harassing the guy hassling me! I left in tears.

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Name: C****** P******
Date: 2023-02-13 17:37:14
Rating: 1
Comment: I have been an xfinity customer for many years. I spend about $300 a month as one of their customers. Yesterday my Mom stopped by the store at the Veranda in Concord to ask a question about her phone. She was told by the employee that he doesnt make extra money for this kind of help. Excuse me, you are being paid to be there and help the customers. Youre not going to help a 70 year old lady because you wont be getting a commission. Shame on you! This was Sunday February 12th at The veranda store in Concord Ca . Xfinity should be aware of their poor choice on employees. I will be looking for other providers.

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Name: A*** R*
Date: 2023-01-29 01:41:51
Rating: 1
Comment: Its an eff pain to activate via regular pc/laptop.. Why? Why do i need to download your bloated app?

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Name: S******** B*****
Date: 2023-01-16 01:03:21
Rating: 5
Comment: Amazing and helpful staff. Worth the wait if it’s busy. They helped me multiple days.Thank you Concord Xfinity and Dailey for all your help

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Name: S**** M*******
Date: 2022-12-20 22:10:56
Rating: 4
Comment: Great staff. 30 minute wait without an appointment.

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Name: B****** S
Date: 2022-12-14 03:17:51
Rating: 4
Comment: Went twice in 1 day, spoke with Max both times and feel confident that he remedied my issue. Thank you Max

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Name: N**** W****** M****
Date: 2022-11-03 16:17:43
Rating: 5
Comment: Excellent service, very friendly and the manager and the person who helped us were absolutely magnificent with their helpfulness and fast too

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Name: E*** N******
Date: 2022-11-03 00:07:04
Rating: 1
Comment: The bald guy that works here is an a$$hole just seen him being rude to a an old lady and basically made her cry, and has the nerve to say that he doesn’t want a bad review and ask her what she didn’t get, poor lady just said she didn’t understand what was explained to her but didn’t even bother to call a manager or someone else to explain, lady left all sad, same guy takes care of me and literally walks away while talking to me and stops a costumer just to ask him to leave a good review for him, comes back and tells me to wait 15 minutes for his manager cuz he can’t help me, here I am 25 minutes later waiting for a manager, i ask someone else to see if they can find the manager and nothing ! Definitely need to work on their costumer service im very disappointed on their services p

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Name: S**** M*
Date: 2022-10-19 18:51:41
Rating: 1
Comment: Why is the phone number listed in an 800 number and not the local number? I just spent 15 minutes on the phone listening and playing with the central answering system and was not even able to talk to anyone. Instead I was referred to texting employees. Since when? First they leave the office and answer call from the comfort of their home. Then, they dont bother with picking the phone up and wish to answer with people with text perhaps while they’re in the bed or in shower or maybe even t..seat. What is next? What a horrible experience. After 25 minutes they answered “no” to my question. No or yes, it could have been done in the first minute. Xfinity, have some respect for people. You just drove away a potential customer.

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Name: C****** G*****
Date: 2022-10-13 18:44:42
Rating: 2
Comment: This is for xfinity in general, worst cancelation and billing cycle practices... I would say it feels predatory. It should not take two hours and talking to multiple agent and forms to cancel a service. The billing cycles are put directly mid service cycle to make it more difficult to cancel without proration. If you can avoid the provider I would.

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Name: A**** J****
Date: 2022-10-12 22:39:56
Rating: 5
Comment: Polite and attentive employees, clean and organized store. Fast service. Best phone service among all.

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Name: K**** S
Date: 2022-09-22 04:47:35
Rating: 2
Comment: Plan on spending time waiting. Once called you get to determine how much time you get to take. Some people are very talkative so plan on waiting.

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Name: B******* L***
Date: 2022-09-11 04:20:31
Rating: 1
Comment: Horrible service. I was on the phone for over an hour trying to work through the automated b.s. system to reach a live agent. Finally got ahold of a real person who was actually super sweet. One glitch after another and finally was cleared to pick up my modem. Wait 30 minutes in the store. Bring it home and it doesn’t work. Trouble shoot for an hour. Work through the robots to a live person. Get disconnected. Try again and after 30 minutes on the phone she tells me your store gave me the wrong modem!! What is going on over at Xfinity???

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Name: C*** G*****
Date: 2022-07-11 23:48:17
Rating: 5
Comment: Lorraine was my retail sale person. She gave great customer service!

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Name: J***
Date: 2022-07-08 00:34:57
Rating: 1
Comment: Worst xfinity service I have ever gotten. Came by to clarify some details on the seasonal hold prior reading about it but got answers like “I don’t know”, “i have never got to deal with seasonal holds” and “we dont do seasonal holds in our store” like what. excuse me, isnt that your job???? there was an awkward moment of silence where i waited for the guy to give me at least some options for solutions but he just stared at me in silence. Wow, “amazing” customer service. Shocking for the level of the company and the location.

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Name: A***** M********
Date: 2022-06-21 07:29:49
Rating: 5
Comment: This Xfinity store is amazing great customer service if it’s not packed you’ll get Helped real fast. There’s places to eat while you wait your turn and they’re very helpful in the store they answer all your questions and needs.

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Name: J****** J******
Date: 2022-05-30 20:02:21
Rating: 5
Comment: I went into the xfinity office as a walk in on memorial day. I waited 5 minutes and then got my replacement equipment in 2 minutes. Great experience!

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Name: S***** S*****
Date: 2022-05-25 18:30:05
Rating: 5
Comment: My sales rep.,Errol Rosario did a exceptional job working with me and providing options, like transferring my cell phone service to Xfinity. He provided help with a couple problems I had with my phone prior to this visit.I am very pleased. Thanks

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Name: S******** R****
Date: 2022-05-16 04:39:15
Rating: 3
Comment: This location is under construction so everything is like a pop up store. They have approx. 3-4 people helping out. Typical wait times are 15mins but in my case it took more than 40 mins because someone else cut in my spot when they called my name. Either I was not able to articulate my name correctly to check in or the person who cut in didn’t hear the name properly. I would request more staff and seating for people waiting. I noticed people getting confused when they enter the location because people were waiting and not sure who is in line or needing for help. A signage to checkin at the desk as soon as they enter would help!!!

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Name: k* y*
Date: 2022-05-06 01:11:07
Rating: 1
Comment: Amateurs, no customer service training, idiots. It was a waste of time coming to this store for service assistance. Walked out of there without being helped. Be forewarned.

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Name: C**** H******
Date: 2022-05-03 22:12:03
Rating: 2
Comment: Slow, only kids and I dont think they have been properly trained because they got my order wrong as usual. On the phone or in person they always get it wrong. They hike prices without telling you. Overall not good

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Name: d********
Date: 2022-04-21 02:11:21
Rating: 1
Comment: Do not go to this store for anything. Employees are not helpful or friendly and do not explain anything to you. They basically say hand me this or go over there. They care more about keeping their personal conversations going then helping people. Plus as an added bonus, stay here long enough and you get to see them spit! This is one time I say do everything over the phone or shipping.

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Name: N***** 9*
Date: 2022-04-13 18:42:59
Rating: 1
Comment: Not a fan...i get spam calls all the time about changing to a different service even though i dont want a different plan. I tell them i dont want to be on the call list and they still call me. I try to call to talk to someone and i get the most annoying answering machine with no option for speaking to someone regarding complaints. Truly and honestly love their service but im minutes away from going to someone else. Not a fan

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Name: S** S****
Date: 2022-02-23 18:43:17
Rating: 5
Comment: So helpful. Skip calling customer service and go straight to the ones who can solve your problems effectively

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Name: I*** C**********
Date: 2022-02-06 01:22:54
Rating: 5
Comment: Im giving 5 stars only because it was super easy to cancel my account.

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Name: S**** T*****
Date: 2022-02-02 23:13:20
Rating: 1
Comment: Do not use Xfinity for ANYTHING! The service is absolute garbage! The internet service is constantly dropping. We called in about the internet constantly dropping. The tech support guy set up some second name for the wifi, claimed it was faster. It is not, still have the same problems, my wife gets on the wifi with her phone, the tv goes out. The cell phone service is a joke, it NEVER hits 5G, its always on LTE, or some other garbage. They say unlimited but they shut you down at 20G. Were switching over to Verizon and theyre refusing to unlock my phone, which I paid for. We called on Friday to get the phone unlocked, was on the line 24 minutes and I agent said it would 48 business hours but usually 24 regular hours. Its Wednesday, its still not unlocked. Now the company is saying the unlock never took place and I have to wait another 24 hours to get it unlocked. AND the agent refused to give me to a supervisor when I wanted escalated. Theres a reason theyre called Comcrap.

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Name: A*** K*******
Date: 2022-02-01 04:25:58
Rating: 2
Comment: The wait is horrendous we witnessed staff taking breaks on the sales floor on their phones eating while customers are waiting also associates gathered in groups just laughing and chatting with each other while customers were waiting!!!!! Bad business and👎

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Name: M S (***********
Date: 2022-01-20 12:41:19
Rating: 3
Comment: Wait time was reasonable for the time period I came in, 2-3pm.Typical Walmart, messy and no one to help you find what your looking for.

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Name: R**** S
Date: 2022-01-16 22:05:44
Rating: 1
Comment: I was given prices on the phone and had setup appointment to switch from Verizon to Xfinity mobile. They representative never called. Came to the store on the weekend and promo is gone. They will not honor it. We ended up switching to Xfinity by buying 2 phones and keeping 2 phones. Had issues to import the data yo new iPhone 13s. The sales person assumed my son was local and shut his phone down. Now I have pay for UPS to send the SIM card to my son. My phone number never changed. I came in the next day and told them that they need to port my number and was told that Verizon hasnt released it. I called Verizon and was told that Xfinity never sent a request. While on the phone with Verizon, I spoke with Xfinity store representative and he couldnt get anyone to help and and to wait. Iso far Xfinity has failed in service and customer service.

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Name: V****** R*******
Date: 2022-01-02 19:16:34
Rating: 4
Comment: When I went it was a few days before Christmas. The store was crowded. I didnt have a long wait. All of the service reps were very friendly and helpful.

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Name: A*** C****
Date: 2021-12-30 05:55:32
Rating: 1
Comment: Terrible experience! After standing at the kiosk for an hour, my account is worse than before I came in. A request to change the account holders name, turned into me having an hour long conversation with tech support in the Philippines….and my account is still a mess! The employee clearly didn’t know what he was doing, but assured me my request went thru. I came home and my internet and cable was down. I called tech support, only to find out he relocated our service. I’m sure I’m not the only account he messed up……beware. Sooo many hours wasted!

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Name: P*********
Date: 2021-12-28 16:50:09
Rating: 1
Comment: I cant even describe how much I hate this company right now. Everything they do is absolutely horrible. They are utterly incapable of solving simple problems, and they will force their customers to jump through endless hoops just so they can save a nickel.There will never be any redemption for this company.

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Name: D** B****
Date: 2021-12-04 11:09:28
Rating: 3
Comment: People are nice enough but I can’t ever seem to accomplish what I want to. First person I talk to never knows the answer. Manager knows the answers but still can’t help. Had to end up driving to Brentwood to get what I needed.

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Name: E*** F******
Date: 2021-11-30 23:45:47
Rating: 4
Comment: Very helpful and knowledgeable staff, and it didnt take as long as I feared to accomplish what I needed.

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Name: h**** w*****
Date: 2021-11-23 22:49:47
Rating: 1
Comment: Avoid this store if you can!Wait times are not accurate.On top of that I waited over an hour when I was suppose to wait 25-30 minutes.I specifically asked if I can have a land line that is not connected to the internet and they said yes. Finally waited my turn which was way longer than said wait time, only to be told they only have landlines which connect to the internet.Defeated my whole purpose of being there an waiting. All I got was attitude back and no cared that they wasted my time with wrong information.Disgusting.

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Name: D*** C*********
Date: 2021-10-22 19:12:36
Rating: 5
Comment: Went into the Xfinity store to try to adjust my plan. Worked with Todd and he was most helpful. He did everything I wanted and let me know about all the services that were available. Excellent service. Couldnt have been better. Thank you Todd.

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Name: R***** O*******
Date: 2021-09-07 03:04:17
Rating: 5
Comment: Love Xfinity, great service at this location. The store is popular and you may have to wait a little bit if you come at peak hours. Once they get to you they will take good care of you.

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Name: D**** y**
Date: 2021-08-22 04:53:52
Rating: 5
Comment: I am from Asia. English is not very good. There is a salesperson named errol who is very enthusiastic to help me explain and provide sincere service. Take the trouble to help me, I feel that your company is really lucky to have such a salesperson.David

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Name: A** G
Date: 2021-08-13 06:10:15
Rating: 5
Comment: Checked in, waited about 10 minutes (not bad) and got helped out by Bianca and she was very professional, patient and nice! She explained my bill to me and was even able to give me a better rate. I’m one happy customer after getting helped out by her.Side note: I watched people get checked in line and it’s amazing how rude people are to the staff. Customers are mad about having to wait to be seen. I’m confused because, don’t you wait at the dmv? Grocery store? Bank? Lol bunch of entitled people.Didn’t catch the name of the girl at the front checking those people in but she’s doing a great job at handling those rude people.

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Name: W*** S*****
Date: 2021-07-29 02:20:56
Rating: 1
Comment: Stopped by to pick up my modem so I can work from home the next day. The website said it was ready for pickup. I arrived and was put into a queue of 5 behind new or angered customers that arrived before me… I saw my modem on the rack behind the check in counter.I just needed the modem and nothing else from them. I was all completely setup and paid online. Expected to walk in, give them a name and code, pick up the hardware and walk out. This is the process described online but man are they wrong at this location.They systematically leveraged this system of forcing you to wait to bully customers into their services. Saw it in every customer interaction for an hour.After watching angry customers for the hour, I finally jumped when they called my name to the “booth” picked up my hardware and the employee continued to sell their cell service to me after I said I’m not interested and headed towards the door.This experience made me cancel and settle for slower speed internet from a different provider.

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Name: M*** D********
Date: 2021-07-21 03:00:09
Rating: 5
Comment: Was pleasantly surprised that I was waited on only about 5 minutes after my appointment. JD my salesperson was so helpful and knowledgeable and friendly. Have not always had a good experience with Comcast in the past but this store at least is a good one.

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Name: i**** c*****
Date: 2021-07-13 22:21:28
Rating: 2
Comment: Always a line. I can never wait as long is necessary. Wanted to switch my phone over. Been there twice. Still no phone transfer.

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Name: E*** B*****
Date: 2021-07-11 14:55:21
Rating: 1
Comment: Customer service has been good. But this is by far the worst internet I have ever used. I live alone in a one bedroom apartment and with a direct wired connection I have never gotten even 10% of the speed I pay for. On top of this, constant buffering and lost connection. I will be paying to cancel and complaining to the BBB.TRY SOMETHING ELSE!!!

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Name: P****** H****
Date: 2021-07-07 06:54:46
Rating: 4
Comment: Efficient staff, even found a $50/month savings for us. Dropped extra channels we dont watch and using paperless billing.

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Name: Z*** M*****
Date: 2021-07-02 14:09:58
Rating: 5
Comment: Kudos to Errol at this store. He helped this elder to get pods installed and working at home by his excellent explanations of the purpose and process.

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Name: S**** F****
Date: 2021-06-17 23:18:08
Rating: 1
Comment: I think if you are not high end customer there they will not help you in the store and tell you to call another number which this one by itself not a good customer service.There is lack of customer service no matter how small is they should acknowledge the customer need and help them right there instead of giving them a phone number to call . it is so disappointing to visit there and you find unprofessional manager or employees there.That store needs better friendly employees and managers.

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Name: B******** M*****
Date: 2021-06-16 01:02:00
Rating: 1
Comment: Been with them for several years, I have internet, security and cable. our security is the worse service possible to man. sensors batteries only last 1 week. I called for new sensors and told me they would happily replace it.its a common problem...but that was 2.5 years ago. Im moving out of state, so dropping them would be a godsend. dont waste your time with thus company

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Name: D**** F**
Date: 2021-06-12 19:36:39
Rating: 1
Comment: You sign in by giving them your name, get a receipt, hand over their equipment, and then wait 45+ minutes to confirm that yes you handed the equipment back to them. If you took my name then you already know the account it’s linked to and you have the equipment that is also linked to the account so why make people wait that extra 45+ minutes? When I was finally called they knew my account and address right away when they scanned the receipt because it’s all linked to the equipment! Also there’s hardly enough room to stand around and wait. And definitely not enough space for people to sit with any social distance. When I mentioned this to the manager he offered to give me a chair and have me sit in a corner like a toddler in time out. So it’s good to know they treat a 7 month pregnant woman with respect! There’s a room full of people with receipts waiting and three xfinity employees are at kiosks not helping anyone for the last 10 minutes.Honestly, Comcast is just upset that people are cord cutting and sick of their internet cutting out five times a day and the enticing offer of Peacock streaming services is not enough to keep people around.

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Name: T** N*****
Date: 2021-06-12 00:16:55
Rating: 1
Comment: After cancelling my service, I went to this location to turn in my modem. The manager checked me in, asked what I was there for, and told me, contrary to the agent I spoke with oh the phone, that I should not be returning my modem. I told him that I thought the same, as the installing technician said to leave the modem upon leaving, but the agent on the phone assured me that the modem should be returned. The manager said that was wrong, and I should keep the modem. I insisted that the modem be returned, and he put me on the schedule. While waiting, the manager kept pressing the issue, asking me if I could still access my apartment to return the modem. I told him I most certainly can get into the apartment, but I was not leaving without returning the modem. After 10 minutes, the modem was accepted and a receipt given.Horrible customer service to be harassed and questioned by the manager, who apparently does not know what he is talking about. As usual, a bad experience, reflective of poor internal company communication, unclear directives given to customers, and poor customer service.

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Name: J**** S*****
Date: 2021-06-08 01:22:33
Rating: 5
Comment: That was an outstanding experience. I was out of there so fast and they werent pushy at all with selling me stuff I didnt want. JP was an outstanding rep, friendly and efficient. He was very knowledgeable and got me a great promo deal that I couldnt find online as well!

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Name: W****** W*****
Date: 2021-06-02 02:31:21
Rating: 1
Comment: Waited for hours just to exchange a box.Terrible service. I went to the store as advised by Comcast to turn in my cable box in exchange for a new one. How simple for this one small transaction.

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Name: S*** P********
Date: 2021-06-01 04:54:30
Rating: 5
Comment: Great location, very open space. The staff is really sweet and welcoming. We were helped by Alex and she was very efficient and knew exactly what we were looking for. It was a quick process but she made sure to be thorough in explaining what we were getting and what to expect.

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Name: M**** S****
Date: 2021-05-11 16:41:51
Rating: 1
Comment: I was charged for internet service that I didnt even have. Was charged for 5mo. I requested a refund multiple times. each time was told I would get one but still havent received anything. Call centers are a disaster. Reps dont know anything cant even read notes from previous calls. Just goes to show how a monopoly doesnt have to really do anything to help customers esp. when theres no one to hold them accountable.

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Name: E***** A****
Date: 2021-05-09 07:29:58
Rating: 2
Comment: I went here today to replace my grandmas old cable box and swap it with an upgraded box. In order for my grandma to watch and subscribe for her Filipino channels (TFC, GMA Pinoy TV & GMA LifeTV), I had to replace the old box since TFC is now in HD.I arrived promptly for my appointment at 4PM. I was welcomed professionally as I returned my grandmas old box and remote. Then, I was given a barcode to proceed to a waiting area until my name was called.Approximately 10 minutes after arriving, I was called over and assisted by an Xfinity agent named Norma. Norma was not so friendly as I began and explained the purpose of todays visit. My main intention was to replace the old box, swap it with a new and upgraded version and add her Filipino channels. However, it took me several obstacles due to the fact that my name was still not added to my grandmas account as an authorized user. What do you expect? Do you expect my grandma to add my name to her online portal while she is still learning these technology upgrades from me? Thankfully, I was allowed to call and talk to my aunt on the spot to verify the account details. After todays visit, I was very sure that my aunt added me as a manager to my grandmas account.When it came to finalizing the order, Norma encountered trouble upon adding the Filipino 3 package (TFC, GMA Pinoy TV & GMA LifeTV,) and I overheard her asking her colleague if this package can be added to my grandmas existing plan. Her coworker said oh no, they can only add TFC. Excuse me, GMA Pinoy TV & GMA LifeTV channels can be added without an X1 Triple play Plan. It also works with existing double play plans (like what my other relatives have in own home.)When Norma kept running into this error for about 20 minutes, she tried selling me into getting the X1 Triple play plan with only 300 mbps on top of my grandmas existing plan for about $200.00 per month. Woah, thats way too expensive! No thanks! In my own account, I currently have an X1 triple play plan that is only $150.00 per month! As a result of this scamming offer, I refused to sign my grandma up for a skyrocketed price per month. I kept insisting to keep my grandmas original plan and just add DVR and the Filipino 3 pack. In the end, I slightly won over Normas offer by having the upgraded bill at $20 cheaper compared to the first offer. One of the reasons why it became only $20 cheaper is due to DVR and HD fees. I wasnt happy about those charges because my plan at home doesnt not charge me for it (due to my loyalty with Xfinity). Norma wasnt really having it when I made her repeat the calculation process and quotes for a monthly. I also couldnt hear her well due to background noise at the store. However, as an Xfinity store, I insisted in having her become more transparent about the quote for my grandmas monthly subscription. Norma can do better to be more patient, transparent and more accommodating and friendly to xfinity customers like me. She has to work on that in order to prevent an unpleasant experience that I had today.Now that my grandmas new plan is not under a contract, Ill just find another way to negotiate her xfinity plan to make it cheaper over the phone instead of going to an Xfinity store. I am smart enough to say no deal, walk away with a decent plan and speak with an xfinity agent on the phone to find a better and cheaper monthly price. If I made it work for my own plan, then I can make it right for my grandma to help her continue watching Filipino channels on Xfinity for a lower price. I will only go to an Xfinity store to return and/or pick up new equipment.

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Name: k***********
Date: 2021-05-09 01:20:50
Rating: 1
Comment: Do no go here. Employees dont know what theyre doing and caused lots of trouble for me. One agent misplaced the equipment I was returning within the 15 minutes I was waiting to talk to the other agent who would process the return. This caused confusion and panic and their fix was to cancel unrelated service on my account to make it seem like they were actually doing something. Now I have to try to get in touch with someone to straighten that out, which is a hassle in and of itself because their automated phone system is really customer-unfriendly (hangs up on you and requires you to do unrelated things like cycle your modem for no reason before you can talk to an agent). Save yourself the trouble and avoid Comcast altogether if its an option, but it you must use them, definitely dont visit this location

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Name: J*** F******
Date: 2021-05-03 00:33:54
Rating: 1
Comment: Ok so I, bought an Apple IPhoneThe service is terrible I want to return the phone to the store I think it’s wrong that I have to go to Pleasant Hill from Willits California to do so there’s no way to ship the phone back and not be charge for it I bought it on April 18 of 2021 and I have to travel to an a half hours away to return it to that particular store for business

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Name: N**** V*****
Date: 2021-04-28 14:52:16
Rating: 5
Comment: Store is very nice, very clean. Staff was very friendly and knowledgeable. Lot’s of parking spaces and the wait time was pretty minimal, weather you picking up it dropping off equipment.

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Name: Z***** R******
Date: 2021-04-21 13:53:07
Rating: 1
Comment: We purchased a new iPhone 12 at this location we noticed that Siri was eating to much mobile data on a new iPhone 12 while on a WiFi network. We wanted to exchange the phone for another one. The manager said we will have go to Apple for this problem. I said why should we have to go to Apple when we purchase the phone from the Xfinity store for a phone less then 60 days old. After going to the apple store and having the the phone wiped. The problem still persisted. So I scheduled another appointment at the apple store, however I thought it may be the SIM card causing the problem. So I went back to the Xfinity store to swap out the SIM card. The service attendant said “The SIM card has nothing to do with the problem” I said “I wanted a new SIM card away” After installing the new SIM card the excessive date problem stopped eating to much data.

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Name: M****** �******* S*********
Date: 2021-03-22 17:48:38
Rating: 1
Comment: I called Xfinity a few months ago in regard to my moms account. My mom is retired and on a fixed income. Her bill increase about $50 a month. We reworked her account and got her bill back to where it was. They were supposed to apply a $38 credit to my moms account. And they were supposed to waive the service fee for the technician coming to her house. They did credit the $38 however but charged my mom $70 for a service visit.The account was supposed to stay unchanged and she lost some channels. I have spent a few hours on the phone trying to resolve this matter and its literally like pulling teeth to get any customer service .

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Name: J*** H******
Date: 2021-03-22 02:05:15
Rating: 5
Comment: No waiting! I worked with a gentleman named Elliot who was very helpful in removing an equipment rental charge (I bought my own). Elliot also told me about Xfinity Mobile and explained how I could save money by switching from Verizon. I now pay half with unlimited data! Thanks, Elliot!

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Name: C***** G****
Date: 2021-03-11 02:13:14
Rating: 5
Comment: Went in to make changes to my internet plan for 2 houses, got taken care of Right away in a very busy afternoon hour, the Manager was very proactive, all the Employees looked to be in a great mood and looked to be communicating very well, I was very happy and excited to be given 2 new FREE 4K streaming Devices (1 for each home) that was Awesome, Employees from the front desk were very kind and informative. Very Clean store in a very busy Shopping Center, Employees are very friendly and proactive, Appreciated the way the workers communicated to customers while monitoring in store capacity and following Covid protocols, customer service is exceptional, Best Xfinity shop Ive ever been to, I will not go anywhere else but this store for all my Xfinity needs, A++++

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Name: J*** S******
Date: 2021-03-09 17:01:34
Rating: 5
Comment: Very pleased with the customer service. Everyone was friendly and I got my business done quickly.

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Name: J**** S*********
Date: 2021-02-27 15:20:13
Rating: 2
Comment: I didnt have to wait long, and the person that waited on me was friendly and respectful, however, she didnt really fix my problem.The issue is that the voicemail on my phone mixes up my messages. It is totally unreliable. If someone calls me and leaves a message, I still cannot trust that I will get the message.The person at Xfinity told me I will need to wait until another update happens that fixes the problem.In terms of Covid protection, everyone was wearing masks. The person that worked with me told and showed me what to do without touching my phone.

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Name: A**** B********
Date: 2021-02-14 03:08:55
Rating: 5
Comment: This is a 5 star review for Tony the manager & Christian. I was a former AT&T U-Verse client and prior to that Cox Communications. I recently purchased a brand new construction home and the only option I had for my internet & tv services was Xfinity. I was hesitant and had spoken to an associate on the phone for 2 hours about a month ago who wasn’t from this store and had setup a bundle with 4 services, unfortunately this associate made a lot of claims and promises about the services I was being offered and sold. Today was installation day for all those services and let’s just say it went horrible with the first tech, the 2nd tech made things better and was fully transparent and honest but I still wasn’t happy or satisfied especially with how important internet is being that I’ve been work from home for over a year now and rely on these services. I came into this xfinity store about an hour ago and these two gentleman I’ve named above went above and beyond to correct and rectify everything. It brought so much peace and clarity to my mind and as a loyal customer of so many companies and brands... I have to say a big thank you for turning around this negative experience into a positive one!

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Name: T***** B*** C*****
Date: 2021-02-10 23:09:14
Rating: 1
Comment: So I drove all the way to brentwood because the store employee said that the phone I was looking for was in stock their but when I get there she was mistaken on the series in stock. So long story short after driving there I left empty handed....

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Name: K**** J*******
Date: 2021-01-30 00:33:15
Rating: 5
Comment: Dont usually say good things about Xfinity, but this time was an exception. Helped a friend set up new service and JD was exceptional! He was friendly, knowledgeable and extremely helpful. They need to clone him!

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Name: j****** C*******
Date: 2021-01-17 00:57:47
Rating: 1
Comment: I worked with a really nice tecnicion on the phone. He left details on the computer to help me. I am 73 and didnt understand wht he said to get. He was great. When I went to the store the young man wouldnt look at the note. He kept telling me he had only 2choices of devices. I finally insisted read the note. By then I was very upset. He then read the note and gave me what I needed. He needs to understand that everyone doesnt speak the language of xfinity. I was very disappointed.

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Name: A*** C*******
Date: 2021-01-06 03:13:25
Rating: 5
Comment: They were fantastic absolutely i would recommend going here they have the new modem router combo and it looks fantastic finally it has fans on the top and bottom I would highly recommend going to get yours replaced this is definitely the best Comcast is made so far thank you so much

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Name: Y****** B*****
Date: 2021-01-04 22:39:27
Rating: 5
Comment: Exceptional service ! My experiences have always been super long and a hassle when switching over or opening a line at a new company but not here ! AJ made it super easy to get my new line started. Was very patient while I was on hold with my old company (for an hour and 15 mins), his attitude was very optimistic during the whole process which I appreciated because it could get boring/irritating being on hold for that long. I’ve till this date have yet to had a bad experience at this store!

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Name: W**** B**********
Date: 2021-01-03 20:59:00
Rating: 4
Comment: Initially the customer service reps at the front door were overwhelmed and a little rude. The customer service rep.who helped me with my billing problem was supportive and very professional.

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Name: J*** M******
Date: 2020-12-12 21:04:20
Rating: 5
Comment: The store is well organized and efficient. But, I had to go there because I could not get a human when I called their public service number, which sucks.

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Name: I*** R********
Date: 2020-12-09 23:16:45
Rating: 1
Comment: Knowing that companies like comcast and there terrible policies and plans, I expected poor help when I came in. I needed to change some info first and for most for my account and then wanted to update my plan from $140 is to $105 is (absurd by the way). The lady who helped me was nice but seemed to miss out on telling us about the headache there xfinity app is. Generally terrible. But in 2020 internet is must so of course I paid. I got home and then attempted to activate my modem and saw that the info I wanted changed was still incorrect. With no other way to access the account I returned to the store on Dimond Blvd and when I got to the door one of the employees gave me a phone number to call. WHY DIDNT YOU GIVE ME THIS BEFORE?!!? It seems like its a part of the comcast experience.-updateThe people at the store said they would send someone in two (2) days. At this point our wifi is off completely but we are paying for their services. Going to try and ask again today and see if there are more hoops they want us to jump through.

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Name: K** R
Date: 2020-11-19 01:06:58
Rating: 5
Comment: If youre looking to switch services see Jay. Great guy 100% honest. I know this because I knew the answers to the questions I asked him. All in all its a 5 star from start to finish

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Name: J**** R****
Date: 2020-10-03 20:32:54
Rating: 5
Comment: Great staff and excellent service. I never dread coming here as they always take great care of me.

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Name: B***** F*****
Date: 2020-08-23 20:35:49
Rating: 1
Comment: They’re very UNPROFESSIONAL. My family has had the same number for YEARS and all of a sudden our house number was changed WITHOUT BEING NOTIFIED!!! For months we haven’t received ANY calls, we hadn’t heard from our pharmacy, our schools, or doctors and the list goes on.. If we didn’t figure it out, we wouldn’t have known. Not only that BUT it’s been weeks going in store SEVERAL times to have it fixed, in house appointments, calls and we currently STILL haven’t had any change to it. DO NOT CONNECT WITH THEM.

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Name: H***** C******
Date: 2020-08-22 00:47:27
Rating: 5
Comment: The service here was without a doubt fantastic! Max helped my wife and I with changing our mobile service over to Xfinity. He was extremely knowledgeable, patient and professional. Took the time to answer our absurd amount of questions and provided us with a lot of useful information. He provided package options and introduced us to possible phone options. Max should be teaching a class on what great customer service looks like.

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Name: N******* K***
Date: 2020-08-19 18:54:35
Rating: 1
Comment: I went in this morning because my phone stopped receiving calls/texts. When I explained it to them, they said oh ya, your phone (purchased less than a year ago) is no longer supported on our network. Heres a phone number, call them and they will mail you a new one, bye. I said how am I supposed to call this number if my phone doesnt work, but that wasnt their problem. So I was forced to walk out without a new phone, still paying for my current service. No warning, no emails, nothing on their website about them discontinuing this service.

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Name: K**** R*****
Date: 2020-08-18 02:29:16
Rating: 1
Comment: Details of my experience 1st, 2nd and 3rd time was awful all 3 times. They are really good at trying to sell you stuff. Difficult to make payment, difficult to make a simple sim card purchase and difficult to make a simple transaction. When you go you should be prepared to waste at least a minimum of 30-60 minutes of your time.

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Name: C**** C***
Date: 2020-08-14 19:06:55
Rating: 3
Comment: Once inside the service was efficient and polite, but the inbound processing could use some improvement. There are two doors - the open doors under the store sign is intended to be used as exit only and there is a second door for queuing into the store. For people that have never been to the store its not obvious that there is another entrance with a line (or even that the line was going to the same store). My entrance through the wrong door set off a long chain of go here stand there oh you have an appointment then wait here instead. My suggestion is to place one sign under the door you want to be used for an exit pointing to the other door with the line and a second queue for people with appointments rather than having one employee attempting to intercept and redirect everyone individually. One sign is worth a thousand redirects in this case. In these (COVID) days I think most people are understanding and want to help retailers manage their social distancing policies.. help us help you.

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Name: E*** H
Date: 2020-08-04 12:01:36
Rating: 4
Comment: We went in to return the old settop box and get the upgraded voice control. It could not have been easier. The service was great!The new voice controller is great!

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Name: C***** H***
Date: 2020-07-17 04:29:14
Rating: 2
Comment: It was fine, but of the 3 replacement phones we were there to purchase, only 1 was there. Ended up purchasing everything online and it was just as easy.

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Name: M*** M***
Date: 2020-07-06 20:44:11
Rating: 5
Comment: Made an appointment & took me at exact time. Quick & painless. Good customer service..

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Name: A**** L*****
Date: 2020-07-03 17:49:45
Rating: 2
Comment: Poor customer service. People at the door cant answer questions, say I dont know . The employees need to know who can help inside the store of they dont know. Lazy, and poor business practices.

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Name: J V
Date: 2020-05-21 16:03:41
Rating: 1
Comment: Marcos is a waste of space as a manager he was pushy to get me out and probably get back to his lunch he offered me no help with any questions I asked I was having trouble with the online communication since it’s all done by text now due to covid he never got back to me he did nothing to help me he was rude and inconsiderate. He doesn’t desert to be a manager of anything other than his food I know that’s petty but my cable was out for 7 days and finally I decided to go to another store in Brentwood where I found real help with my problem the veranda location in concord is a bunch of fat lazy employees who don’t help

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Name: M*** Z*********
Date: 2020-02-23 01:32:00
Rating: 5
Comment: Norma is great! Excellent customer service skills, sweet and helpful. She listens and gets clarity of my needs. Thanks Norma.

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Name: S**** C****
Date: 2020-01-24 00:32:35
Rating: 5
Comment: I had a number of things that needed attention on my account. Went to Comcast had a very short wait and had all my issues solved in one visit. Service rep was terrific and very personable. Nice to do business with Comcast!

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Name: E****** D********
Date: 2019-12-24 03:06:22
Rating: 1
Comment: Came in to return a modem after I had bought my own. They couldn’t take it back due to my package that I had needed a modem that had phone capability. And thats fine I understand the issue, but instead of helping me reconfigure my package they told me nothing could be done. I had to call the 1800 number in order to find someone that could actually help me and readjust my plan to a fair price. Terrible customer service! Neither the sales rep or the manager were helpful.What’s the point of having a storefront location if they’re going to make you call instead. Trash customer service!!!

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Name: A*** S****
Date: 2019-12-11 02:42:43
Rating: 1
Comment: Xfinity / Comcast is a typical American corporation that overcharges their customers, provides a lousy service and has 0 support. You get to chat with a robot, or an error message when you try to schedule a call back. You get overcharged and taxed for services you do not use. Like for instance a TV Tax (I do not have a TV or Cable service). Even in Moscow Russia Internet is much faster and cheaper. Shame that we do not have more competition in Bay Area California USA. Really shame.

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Name: H**
Date: 2019-10-18 05:48:58
Rating: 1
Comment: Nice brand new store but the time to be serve here is terrible, the receptionist put my name in waiting list but for some reason it took more than he told and i see the others who comes after me are serving before me.I’ve been there to return my DVR due to cancel my service with Xfinity. I’m happy that not dealing with Comcast anymore. Their billing department is terrible than their customer service even though I like their high quality technical quality,I just cancel my service for billing error every months😡

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Name: M****** O****
Date: 2019-10-09 12:05:59
Rating: 1
Comment: Boy was i not happy with them! But issue has now been resolved and now im with a different company for my internet service. I doubt i will ever get internet service from them again ever! Their prices r very high for what u get or dont get in my case!

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Name: H**** B***
Date: 2019-09-23 16:01:07
Rating: 1
Comment: I wish I can give Zero review. It’s the worst service I ever had. I only had an internet service and at the end of promo my bill was $75. Canceled my service and had to pay $100 early termination fee. Called about it too many times, but No success. Now I have WAVE service for only $19.98m for two years now. Great service and nice, professional customer service. Stay a way from comcast

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Name: s***** s*****
Date: 2019-09-21 03:31:52
Rating: 2
Comment: It was my first day switching to Xfinity and we wanted to visit this store to get some iphone case and it was a ridiculous service, just to get a case we had to wait, i checked in and waited about 10 min. Finally lady called me however she does’n have access to process my checkout which she she did not mentioned clearly. Waited again.. i was there just to buy case and get out! I didn’t understand why the guy in the front keep staring and was not helping in any ways. So I waited 10 more mins ... at that point my patience was over and left the store. I can probably get it somewhere else conveniently. Hopefully they will fix this issue! Had the worst impression.

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Name: P********* D******
Date: 2019-08-28 16:48:36
Rating: 1
Comment: Had my domain placed on hold because it didnt auto renew for some reason. Called the guy and paid for it and two days later the website still doesnt work. Trying to call them back, but cant reach a live rep...stupid company.

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Name: a** t**
Date: 2019-08-01 18:39:44
Rating: 5
Comment: Was rather impressed Came to return cable box. Representative caught everyone entering, asked purpose and either directed people to appropriate window or - with me - asked my name, took the device, told me to please take seat i will be called. There were about 3 boxes already on the counter, so i was hesitant but sure enough in about 2-4 minutes my name was called, pronounced correctly and only a scan later i left with receipt. That was one nice Comcast experience.

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Name: Y**** C*********
Date: 2019-07-24 22:16:07
Rating: 5
Comment: Great place, professional, courteous, 4 stars for the location, most of the time it is very overwhelmed with people; therefore no parking at all. The place is spacious and looks nice.

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Name: K******
Date: 2019-07-22 19:53:44
Rating: 5
Comment: Professional, We did not have to wait long. Carlos helped us and was very patient and polite. He explained everything well and answered all our questions. Parking is easy at this location.

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Name: A***** A****
Date: 2019-07-13 06:45:23
Rating: 5
Comment: My wife and I recently bought new IPhones at this branch. The individuals who helped us compare and select our phones were consistently patient and helpful. Jay guided us through setting up our new phones, and we particularly appreciate his good-natured patience in that process.

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Name: J****** G********
Date: 2019-05-25 01:11:34
Rating: 5
Comment: This used to be located in todos santos park and when it was it was always very busy and took forever when you needed helped... this new location is much bigger and they have many more persons on staff to help. I was in and out in less than 5 minutes when I returned a tv box. They also gave me a replacement remote and told me they don’t worry about remotes just the boxes and modems they rent to customers.

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Name: Z** C***
Date: 2019-04-05 22:22:43
Rating: 4
Comment: This newer location is a million times better than their old one. Much larger and way more people to help you so the wait time is way shorter then it used to be. Im definitely happy they have this new building

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Name: M*** J*** B*******
Date: 2019-03-22 03:47:05
Rating: 3
Comment: I used to brag about Comcast but now I’m so disappointed. The DVR recorded shows are frequently unable to be watched due to the program stalls and stops working or the talking starts and stops frequently.I used to recommend Comcast to people because I felt it was the best but not anymore. I look forward to watching my recorded shows. But am disappointed most times

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Name: D****** L*******
Date: 2019-03-19 20:49:56
Rating: 1
Comment: We had terrible service here! It took 3 trips to resolve our issues because the clerk kept forgetting to give us things, like a new modern and information about logging into it!

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Name: M****** K******
Date: 2019-03-06 00:17:21
Rating: 5
Comment: Logan and Bianca are the best associates I have ever been help by. Logan helped me get a new iPhone and didn’t try to up sell me. He listened to what my needs were and made sure to address my questions right away. After he helped set up my new phone Bianca helped install my screen protector and case. Both were extremely professional and helpful. I can’t thank them enough.Liz helped too.

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Name: M*** S*****
Date: 2019-02-01 22:06:37
Rating: 1
Comment: Not very competent people working here. I came in for simple equipment, dvr and 2 additional wireless boxes. Guy gives me the equipment and i have him confirm its wireless. He does. Get home and have issues, call support. He gave me the Wrong boxes.Asked support to have new boxes ready for pick up. Come back to the store and have to wait 20 min for a simple exchange.Very frustrating.

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Name: K*** O*******
Date: 2018-09-25 18:26:10
Rating: 5
Comment: Excelllent store and very helpful staff. I went in to pay my bill and had a few questions about my service. Kevin helped me out with all of my questions and got me squared away. Thank you to Kevin and the other staff that helped out!

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Name: K*** Z**
Date: 2018-07-08 20:57:44
Rating: 5
Comment: The customer service at this location is excellent! Easy parking and accomadating hours. Very helpful and courteous team, even at their other location near Todos Santos Plaza, the customer service was really upping their game. Good work Xfinity! Thank you

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Name: T*** C****
Date: 2018-06-30 13:49:56
Rating: 1
Comment: So....long wait to upgrade a cable box. Employee was nice enough but when I got home, he had removed the cable box (that he just gave me) from my account. Took more than one hour on the phone to get this fixed. Then Xfinity determines theres a problem with the house cable service so they send a tech out who fixes everything... except he accidentally disables our WiFi. They get another tech out several hours later. So a box upgrade leads to two days if frustration and incompetence. Typical Comcast.

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Name: C***** R****
Date: 2018-06-24 16:51:00
Rating: 5
Comment: A new location for the Concord store previously at Todos Santos plaza. It can get very busy but I think they do their best during rush hours. My best experience is when I pre-arrange the purpose of my visit (usually equipment upgrades) over the phone before visiting the store.

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Name: A*** H****
Date: 2018-04-28 03:10:16
Rating: 1
Comment: Awful service. Worst I have ever seen. Trying to return equipment. Long line if people. Noone served for 20 minutes, so dumped equipment with a note on and left. They will probably try to charge me for it. For goodness sake get more staff or an easier way to return equipment.

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Name: J**** N***
Date: 2018-04-06 19:30:13
Rating: 5
Comment: Really nice location but the only thing I dont like about Xfinity stores is the fact they dont have phone numbers. I wanted to call to see if they had the equipment I needed and once I drove 30 minutes to get there they said they did not. All together though really nice store and atmosphere I would recommend getting phones though haha

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Name: M*** J*****
Date: 2018-04-04 21:31:02
Rating: 5
Comment: Beautiful new store, we were helped very quickly. Max was outstanding. He spent 1.5 hours with us and we left very satisfied. Max, you’re the BEST!!!

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Name: K******* D*************
Date: 2018-03-04 19:01:17
Rating: 1
Comment: Xfinity is truly one of, if not THE, Worst and Greed driven internet providers of the decade! They advertise speeds they do NOT deliver on (my 1G of service was coming in at 1/5th the speed it should have been) the WiFi crashes regularly, even after I’ve instructed everyone to turn the WiFi off on their phones so I can stream Hulu or Netflix, even basic tasks are too much for this service providers abilities. This company fails daily on its customer satisfaction radar, but they don’t care as long as they have your billing information, your just another customer paying for them to be in business while they treat us like garbage and rip off the paying clients with horrible internet at top dollar prices. I will ONCE again be going with local services, Comcast & Xfinity are a Joke.

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Name: D**** T****
Date: 2018-01-05 23:02:16
Rating: 4
Comment: I was pleasantly surprised by how quickly I was served. The line was about six deep when I arrived but moved at a very rapid pace. They courteously and professionally resolved my issues and had me out the door in under 10 minutes.

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Name: C********** J B S*******
Date: 2017-11-19 03:21:09
Rating: 5
Comment: The associate who I spoke to really worked hard to get me a plan that suited my needs at an acceptable price. Ill visit this store again when my next contract expires.

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Name: m*** h*****
Date: 2017-10-14 22:39:25
Rating: 5
Comment: I stopped into the Concord location twice recently to ask a couple of tech questions. VERY IMPRESSIVE that I was met by a helpful tech immediately who personally dealt with my issue and offered a solution. Total time spent in the store was less than ten minutes.On the second visit, same positive experience and was served by a tech named John Guido whos advice was spot on, saving me time and money.Keep up the great work, folks.

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Name: K****** D****
Date: 2017-06-20 19:48:10
Rating: 5
Comment: Even though I was leaving COMCAST as a customer, the staff at this store was polite and fast. I was not questioned nor was I given the third degree when returning my leased equipment.

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Name: L******* L*******
Date: 2017-06-14 17:00:58
Rating: 4
Comment: The staff here is friendly and courteous. They have improved tremendously over time. No more long waiting lines or staff pressuring you to upgrade. The prices of services are still quite high, but if its your only option based on where you live you will be well served at this office. Im happy with the treatment and the help. The only thing I am left asking for is more competitive pricing for areas where Comcast is the only provider. Having a monopoly on the market in so many areas allows them to keep a high price.

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Name: s****** b*******
Date: 2017-06-06 16:26:49
Rating: 1
Comment: Terrible. Inquired about Seasonal Hold but declined it. They did it anyway without my knowledge and then I had to wait 24 hours to have my service restored after about on hour on the phone trying to find out what happened.. They did give me a $20 credit. Wow, a whole $20!!

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Name: A K
Date: 2017-02-16 20:35:07
Rating: 2
Comment: There was almost no queue, but the service was bad. They made a big mess. They set me the wrong plan, which was more expensive. Then it was difficult to change the plan for the one that I originally wanted.

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Name: m******** h
Date: 2017-01-01 01:09:33
Rating: 4
Comment: On the 27th of this month we returned an additional outlet digital adapter to the Xfinity Store at Salvio St, Concord and was greeted by Michael and did an outstanding customer job! He took care of us immediately and we were on our way out with the replacement equipment in no time. Michael deserve a great praise for a job well done! Thank you very much indeed.

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Name: D* M*******
Date: 2016-12-02 22:05:47
Rating: 4
Comment: Took in and returned some equipment with 0 hassle, roommate started service and the whole process took roughly 20 minutes for everything. It was exceptionally quick

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Name: D*****
Date: 2016-06-21 07:14:04
Rating: 5
Comment: Comcast has really pulled a 360 since i last visited an office.This place is nice a bunch of tablets to use while you wait for your name to be called.I was paying like 120$ for 200mbps internet.When they looked at my bill he immediately called his supervisor and they both looked in aww..They didnt know how i was paying soo much for ONLY internet.Long story short i now pay 120$ a month for cable with EVERY channel and the same internet. Im satisfied.

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Name: A*** K**********
Date: 2016-05-28 18:05:38
Rating: 5
Comment: No wait time. Almost like they knew the issue with my cable box before I opened my mouth. No questions they took care of my issue and before I knew it I was out the door with a new box which should take care of our issue of cable box not bridging correctly our personal router. Impressed that Comcast has focused back on the customer - in the end technology is just an enabler - the customer relationship is what counts the most!

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Name: M****** W******
Date: 2015-11-24 05:38:43
Rating: 4
Comment: Modern set-up with iPads everywhere. You sign in and see your name on a big screen and how many people are infront of you. There were 3 employees there today and I was second in line. I got help after about 5-10 minutes and the employee was courteous. I dont know how the people who came after me (the name list quickly jumped to 5+) fared, but I got in and out quickly.I cant (and you probably shouldnt) review Comcast as a whole here, but this particular location/employees were great.

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Name: E*** B***
Date: 2014-09-09 00:30:44
Rating: 1
Comment: I made an appointment for installation between 7:30 am and 8:00 am. I called customer service when no one showed up at 8:30 and they promised someone would be right out. At 10:30 am, I still had not received a call or visit. I called customer service again and got the same response. At noon, still not visit or call. I called customer service again. At 1 pm I called to cancel installation and void the contract. Horrible service and I was a new customer. Imagine how they treat you once they have you signed to a 2 year contract.

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Name: C**** D*****
Date: 2012-07-10 22:34:08
Rating: 2
Comment: Comcast is the most over priced service provider out there. Its a good thing they are not the only ones out there. I canceled my cable over 2 years ago and today I am canceling my internet with them...so happy to be done with them. If anyone is thinking of joining any of there services dont, save your money because they will rip you off.