Xfinity Store by Comcast

Category: Business to business service, Burglar alarm store, Internet service provider, Cable company, Cell phone store, Security system supplier, Telephone company
Address: 2350 Santa Rosa Ave Ste B, Santa Rosa, CA 95407, United States
Phone: +1 800-934-6489
Worktime:
DayTime
MondayClosed
Tuesday10 AM–7 PM
Wednesday10 AM–7 PM
Thursday10 AM–7 PM
Friday10 AM–7 PM
Saturday10 AM–7 PM
Sunday10 AM–5 PM

Site: https://xfinity.com/local/ca/santa-rosa/2350-santa-rosa-ave--ste-b.html
Rating: 3.2
Services: Service options: On-site services,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,



Name: C*** B*****
Date: 2024-07-01 05:57:13
Rating: 5
Comment: The new systems great in and out.
Name: S*** M****
Date: 2024-06-27 20:20:10
Rating: 1
Comment: Manager Jared talked down to me every time I tried to communicate, as well as, cut me off when I suggested that we should put in a complaint to the corporate office about my unique problem. it’s always important to improve system. I wanted to make sure that he understood my situation so he could communicate it properly, However, Jered would not hear me out and in the end walked away and was rude. I understand now why the employees seem tense at the doorway of the establishment… They have to work with Jared as their boss.
Name: F**** C*******
Date: 2024-06-27 18:23:12
Rating: 5
Comment: Great service for high speed internet!
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Name: N*** G*******
Date: 2024-06-22 18:08:53
Rating: 5
Comment: The man Q helped us with everything I give him 10 out 10
Name: J**** S******
Date: 2024-06-19 23:40:04
Rating: 1
Comment: I went to the store thinking that the problem I had communicating with phone support would be easier in person. I took with me the email I had for a change of service confirmation but both the initial agent Nate and the supervisor Christopher apparently are not able to resolve the problem. On May 30, I got a confirmation of updated service via the phone with the confirmation sent by email. But the current bill does not reflect the new service plan. Christopher and Nate claim that the new plan described by the Service Order Confirmation is actually not in effect, and they have no ability to correct the problem. But they did have the ability to try to get me commit to their own plan, which required a 12 month contract with early termination penalties. I also asked to have my monthly payment directly from my bank account terminated. While this may have been done, Christopher said he could NOT show me the information that he had entered into my account. I find this very distressing, especially under these circumstances.
Name: a**** g*****
Date: 2024-06-18 01:56:17
Rating: 1
Comment: The worst service I ever had. I arrived at the place and the receptionist “long hair” thought I spoke Spanish, after serving 4 people who arrived after me and I asked what time they would serve me and he answered that I had to wait until the only person who spoke Spanish was free. But I was speaking English with him. When they finally helped me, the young lady who speaks Spanish (I heard her speaking Spanish with other costumers) and I asked her for the name of the gentleman who was rude to me and she refused to give it to me. The saddest and most embarrassing thing is that they made me wait for the person who spoke Spanish and from the moment I entered until I left everyone spoke to me in English and I communicated with everyone in English. Why they don’t have name tags? Why they make me wait? If they assume that I spoke Spanish why they were speaking in English?
Name: K**** L****
Date: 2024-06-10 17:37:42
Rating: 5
Comment: Very helpful and no wait time when I stopped in during a weekday.
Name: m****
Date: 2024-06-09 17:27:57
Rating: 1
Comment: Its like the staff at the Santa Rosa avenue location actually works at being rude and unhelpful. If I ever get tempted to sign up with Xfinity, Ill just remember how badly I was treated at the store.
Name: M**** J****
Date: 2024-06-05 07:20:43
Rating: 1
Comment: Frequent outages, and no warning of planned outages
Name: P***** M
Date: 2024-05-29 01:01:21
Rating: 1
Comment: Just as bad as dealing with infinity over the phone or online. This company is awful. The customer experience makes one think that they are training employees to be as difficult as possible. They are rude, apathetic, and of no help whatsoever. If you have the option to get internet from literally any other company, take that option. Xfinity is the single worst company I have ever dealt with.
Name: E*** I**
Date: 2024-05-18 17:08:08
Rating: 5
Comment: Employees are very friendly and extremely great with customer
Name: T** F*******
Date: 2024-05-10 02:34:28
Rating: 1
Comment: If I could leave 0 stars I would. Was sent in by tech support to get a new modem and got turned away because I was there 20 minutes before closing. They told me Id have to create a new account for a new modem. I then called customer service for ACTUAL help. They are sending a new modem and have saved a customer. But the people at this store are rude, clueless and choose not to help.
Name: B****** V********
Date: 2024-04-29 18:01:27
Rating: 1
Comment: They continue to try and charge me twice the amount my bill is I NEVER should have continued my service. If I could give 0 stars I would.
Name: v** v***
Date: 2024-04-24 21:45:27
Rating: 1
Comment: I called and canceled my service, I canceled online and returned my box and still get charged and hung up on when trying to close my account. There is no phone number available to speak to anyone at the local xfinity store.
Name: C*** S******
Date: 2024-04-10 18:03:06
Rating: 1
Comment: This is probably theWorst place for customer serviceThey have a wheelchair accessible symbol at the front door but theyDo not provide a restroom for customers to use
Name: e** k******
Date: 2024-03-25 19:38:56
Rating: 1
Comment: Horrible customer service. Couldnt talk to anybody on the phone. Trying to cancel my service because I moving but nobody wants to talk to me. Never going to use them again.
Name: B****** S****
Date: 2024-03-23 16:01:36
Rating: 1
Comment: There is no way to actually speak with a human. I HATE this
Name: O**** S******
Date: 2024-03-14 00:57:14
Rating: 5
Comment: It was a very fast trip in and out the gentleman at the door. Very helpful.
Name: S**** D****
Date: 2024-02-23 20:38:37
Rating: 1
Comment: I call to try and set up an appointment and all the bot will do is reset my modem from afar. I do not want a modem restart. I am going back there again to fix my Sim card because it wont download any photos anyone is sending me. I never had this problem with Verizon.
Name: M****** I****
Date: 2024-02-13 23:08:57
Rating: 1
Comment: Their customer service is ridiculously horrible. Steer clear of this company. Its really not worth any cheaper rates they may be offering.
Name: P******* G*******
Date: 2024-02-13 20:55:19
Rating: 1
Comment: This is absolutely the worst cell phone provider Ive ever dealt with. Trying to get a new Iphone from them has been the biggest headache ever. They tried mailing me a new phone and it got lost in the mail. I called again and they said sent out a new one, and I just followed up about it and there is no such order existing. Theyve lied to me multiple times about this whole process. Their phone customer service agents are terrible and cant speak english well. This company is obviously very poorly managed. Will be going elsewhere for mobile service.
Name: B**** H*********
Date: 2024-02-11 20:17:20
Rating: 1
Comment: We had a fire this morning. Comcast AI refuses to let me speak to a representative, but can not understand the request.Their AI is so stupid it is costing them customers. It is impossible to speak to an agent.The sales line literally hung up on me because I wasnt there to buy.No way to get my internet back. I have to cancel because It is impossible to contact them for repairs.Worst customer service ever.
Name: A***** G*****
Date: 2024-02-06 02:15:23
Rating: 1
Comment: They wouldnt let us speak to a live agent during an xfinity outage, I just need to know for work and school when the internet will get turned back on.
Name: J**** H******
Date: 2024-01-29 03:21:38
Rating: 1
Comment: Recently switched 3 of my phones to xfinity mobile. Worst decision I have made in a long time. It is impossible to talk with a person. They bill you and you cannot access your account. They literally take money from you and you dont even get to see a bill. They say there plans are cheap but they make it so you immediately have to upgrade to get the same level of service you are used to. Device protection is more expensive then other providers. They say you get $100 for bringing your own device, but you dont and you never will. This is the worat cell service ever. Oh, and its not linked to your current xfinity services so you now have 2 bills a month instead of 1. Alao you have to use different login information then your current account. I am trying to cancel and it is impossible to do it online, the links just load forever. I cannot get anyone of the phone. I literally have 1 bar of service everywhere. I havent been able to receive a call for over a month. I never get texts. Just dont do it.
Name: D****** L K******
Date: 2024-01-23 04:10:00
Rating: 1
Comment: Giving them a -0 star. Recently cut the cord with Comcast/Xfinity Cable services. And could not be happier. Ordered a Roku Streaming Stick 4K from Amazon for $39.99. Set it up in minutes, now I can watch live TV FREE including numerous movies, series, sports, and news stations. There are free apps also included and you have the option to add premium stations all for less that $10 each if you need more. Most have a 1-week to 30-day free trial before applying a charge, and you can always cancel before the end of the free trial. You literally can get almost all the content you want free or with additional minimal fees to customize your preferences all for half the price of Comcast.I had been a loyal customer for decades and had had it with their ongoing massive monthly increases for services that were never upgraded. Customer service is the WORST, untrained unprofessional agents that are not helpful and often are rude and waste your time on the phone. Getting help is useless at this company. I canceled my service and the next day returned the cable box and remote to the store. They refused to give me any paperwork as my proof of return, told me just take a picture of the box. They got irritated with me when I took pictures of my returned equipment with the store walls in the background. Unethical practices. Also took a picture from the street of the front of the store in anticipation of issues with my return not being processed. Timestamps on pics dont lie. They told me I would receive an email from the warehouse when they checked in my equipment. So far nothing! That was 10-days ago.In all fairness some techs that have come to my home to resolve issues were extremely helpful, others were just idiots and were not prepared when they arrived to resolve issues by having replacement parts and boxes to solve the issue. NEVER AGAIN will I do business with this company. I kept the internet service temporarily while looking into a better company before cancelling that service.CUT THE CORD! Save your money, dont let them take advantage of you! You can do better.
Name: V S*********
Date: 2023-12-15 18:11:42
Rating: 1
Comment: Horrible company and agents. Am contacting my us rep and passing on the way these people treat their customers.
Name: F**** P****
Date: 2023-12-08 22:51:49
Rating: 1
Comment: Won’t provide receipt when delivering valuable equipment for return. Company must think customers are morons.
Name: J**** A****
Date: 2023-11-23 06:45:44
Rating: 5
Comment: Easy access and excellent service!
Name: K** F*****
Date: 2023-11-17 02:27:23
Rating: 3
Comment: Darn its slow, folks were nice but service needs work.
Name: A**** G********
Date: 2023-11-16 02:54:33
Rating: 5
Comment: Great service only took me about 10 minutes
Name: B****** J******
Date: 2023-11-10 18:55:13
Rating: 1
Comment: Slow so slow. It is as they do as little as possible. Crowd is waiting. Staff are placing ribbons items.
Name: S***** D*****
Date: 2023-11-10 18:03:25
Rating: 1
Comment: YOUR TECHNICAL SUPPORT DRIVERS KEEP TURNING AROUND IN MY NEIGHBORS DRIVE WAY. AND THEY NEED TO STOP!!! THEY DONT LIVE THERE AND I KNOW SHE WOULDNT WANT THEM TOO. IT NEEDS TO STOP NOW!!!!
Name: J** S A****
Date: 2023-10-24 21:17:40
Rating: 5
Comment: They All deserve a huge Raise, Hear me xfinity
Name: I** D**** (*********
Date: 2023-10-21 00:06:45
Rating: 5
Comment: The gentleman who helped us 10 mins before close (I was told they close at 8 over the phone from the Comcast salesman) was super nice, helpful, and I got my router set up in mins! These guys are great. Positive experience.
Name: t**** r******
Date: 2023-10-16 02:34:45
Rating: 5
Comment: Christian saved me twice in a day. Made things so much easier than they could have been.
Name: c****** g******
Date: 2023-10-13 01:56:35
Rating: 1
Comment: XFINITY/COMCAST IS THE WORST. IT USUALLY TAKES 1 1/2 HOURS, TO GET THROUGH THE ROBOT, AFTER SCREAMING, AGENT, REP. I WILL BE LOOKING FOR NEW SERVIICE
Name: D***** B******
Date: 2023-10-11 15:35:41
Rating: 1
Comment: Well I have major problems with Xfinity. I cancelled service on June 6th and the agent told me I would get a $25 refund. It has been over 4 months Xfinity keeps harassing me that I owe them money. You cant believe how many times I have called agents and they promised me that has been taking care of and I Xfinity will not charge me anything more since I turned in all the equipment. Yesterday I got a bill after 4 months and I turned in all the equipment on June 6th. I no longer have their home and internet service. I am very angry about this.
Name: T*** T** P**********
Date: 2023-09-27 23:38:16
Rating: 5
Comment: Went in thought it was only a internet store, but found out they do mobile too since i’m have internet. Kimble did a great job. Got unlimited and he offered a plan where i brought my other 4 lines and it was still half the cost what I was paying. Only downside was people kept asking for his help. but i could see why. He’s now my go to mobile guy. Reminds me of a young Keanu Reeves. Straight to the point.
Name: D**** W******
Date: 2023-09-25 01:14:34
Rating: 1
Comment: Sent me home with a new cable box saying it was the same I had. It wasnt so I brought it back, then was told the one I have at home is wrong. I asked for an appt to install it and employee wrote a date and time on a piece of paper. I asked for a confirmation number. Dont need one. No one showed up and there was no record of the appt so I had to wait another week. Tech came out and said its not a new box but a new remote I need. So Ill be taking the new box back again! Great. I wasted weeks dealing with the incompetence at this store but thats pretty typical of Comcast. .
Name: Y***** N***
Date: 2023-09-12 20:07:36
Rating: 1
Comment: Worse customer service i have ever experienced by Mr.nate i was trying to get help on purchasing some phone lines his rude attitude plus the way he looks at mexicans or the way he excuses them because he doesn’t even want to try to speak to them horrible will not recommend coming here asked to speak to manager an refused said he would take me out if i would like to .. you guys need to do better on who you hire specially if your a busy store 😒
Name: D***** S*********
Date: 2023-08-26 23:54:42
Rating: 1
Comment: An hour wait to talk to a person. He not only wouldnt honor my on line order that failed to be processed, he messed up a new order for the same phone .
Name: T***** B******
Date: 2023-08-11 00:37:55
Rating: 1
Comment: The Customer Service here is HORRIFIC. 2 weeks ago I waited 1.5 hours to be told by Kimball I needed to call about my phone not charging and was sold a wireless charger for almost $50. Came to return charger 2 days ago and was told by Kimball I had to make an appointment to return the charger... Im now back...ZERO STARS isnt low enough. Id prefer negative stars...Praying I am able to return it without issues...As Im waiting in line Nate is speaking terrible to an older gentleman horribly... I regret switching from Verizon to Xfinty Mobile Services...
Name: d**** m******
Date: 2023-08-07 21:15:17
Rating: 1
Comment: I got supposedly a free phone for transferring a number from another carrier, but it i guess the person that help me was just trying to get a sale, and lied to me! Careful check your bills
Name: T*** B****
Date: 2023-08-06 18:27:52
Rating: 1
Comment: Absolutely the worst company on the planet! Cant make a payment! Tried 5 different cards including my debit card and customer service is clueless as to how to help. There are plenty of funds but comes back with a different error each time a card is run. And they claim its not their problem. Good luck getting paid MFs!
Name: j*** g***
Date: 2023-07-28 00:46:12
Rating: 1
Comment: My 90-year-old moms been getting spam calls from Comcast or Xfinity in New York City she tries to address this with the local phone number and they say theres no promotions going on from that area and now her cable and tv is completely turned off and they dont even know anything about it and why thats the shes been approached in this way.
Name: B******* L*****
Date: 2023-07-20 20:56:46
Rating: 5
Comment: I enjoyed getting the help I needed here. A man named I believe Carlos helped me out big time. I bundled my phone and my internet together which pretty much eliminated most of my other bill. In other words I’m gonna be saving a bunch of money. I didn’t know my phone was already unlocked or I could’ve gotten it all done that day. Thanks guys and I’ll give you all perfect 10s every time.
Name: a*********
Date: 2023-07-07 06:47:47
Rating: 1
Comment: Lines out the door all day long. Nice employees for the most part, but theyre frustrated as hands are tied by corporate incompetence for billing and connectivity issues.
Name: R***** G*****
Date: 2023-07-04 02:44:52
Rating: 4
Comment: Was crowded when my wife and I went. The service was good, though, and it was the first time we went to the Santa Rosa location.
Name: A******* L****
Date: 2023-06-28 20:40:39
Rating: 5
Comment: Outstanding customer service - Thank you for helping us with our TV for my children.
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Name: R***** w*****
Date: 2023-05-19 18:19:21
Rating: 5
Comment: The manager was exceptional very friendly very helpful
Name: j**** l****
Date: 2023-04-28 15:37:50
Rating: 5
Comment: When I arrived I was greeted by friendly employees. I was asked to take a seat and wait for an available representative. Then I was helped by Joshua H. who provided quick assistance with picking up my equipment.
Name: W*** O**
Date: 2023-04-23 20:49:52
Rating: 5
Comment: Xfinity/Comcast is customer friendly service. Trevor the office Manager is very helpful and Professionally Polite. He is knowledgeable with the new updated Xfinity /comcast features and happy to answer any questions. Nate one of the Xfinity Rep and is also great with account set up and available cost plans options.👍🏼
Name: F******** L****
Date: 2023-04-11 15:34:20
Rating: 5
Comment: Thanks for all this time Im a guest. Unfortunately you have no service on my new place.
Name: J*** H******
Date: 2023-04-10 18:58:40
Rating: 4
Comment: Ct my issue taken care of however… I did have to wait around for about 15 minutes just to drop off old gear.
Name: J*** D*
Date: 2023-04-04 21:06:30
Rating: 1
Comment: Zero stars. Representatives does not give you correct information. Feed you with misleading information to try and get you to sign up with them. They are not straightforward with their rates. You find out the hard way when you see your bills.
Name: C**** B*****
Date: 2023-03-25 02:19:17
Rating: 5
Comment: I was helped by A.J. she was very knowledgeable and helpful. Made sure I had all the latest equipment and upgrades.
Name: D*** C
Date: 2023-03-15 04:03:34
Rating: 5
Comment: Best customer service Ive seen. (After having a not so great experience with a phone agent) I went in during lunchtime. Busy store but I was in and out in 15 minutes. The manager and crew were top notch.
Name: U****************
Date: 2023-03-04 17:34:33
Rating: 1
Comment: Now have a $250+ bill for erroneous charges!NOT hyperbole, LITERALLY spent over FIVE HOURS over past two days trying to rectify.Xfinity unauthorized attempts @ charging card WHILE in dispute!!System still does not recognize my phone number, while agents recognize the number as “belonging to a different person”!!Can’t get through the queue, and can’t go through “new services“ without being rudely disconnected via agents.do NOT walk, but RUNNN AWAY from xfinity!! The horror stories abound!!
Name: K****** S***
Date: 2023-02-28 20:24:55
Rating: 5
Comment: Great customer service. I picked up new equipment for internet and the flex device. I had an issue with the flex device but came in next day for a swap of the flex device and worked perfect. I’d recommend an appointment.
Name: L***** S******
Date: 2023-02-26 20:46:02
Rating: 1
Comment: “Customer service” is a joke to this company. Very unhelpful staff and no manager present at the store. I’ve cancelled my cell service and yet they keep charging me for a phone I returned to them and a number that they disconnected three months ago. Do yourself a favor and go anywhere else!
Name: S**** S****
Date: 2023-02-26 12:32:57
Rating: 3
Comment: Very busy, stood in line for a very long timr..finally someone offered to take my stuff and drop off, you dont get a receipt thay way though but it was better then spending my next birthday there
Name: g*********
Date: 2023-02-24 23:09:34
Rating: 1
Comment: Where to start. First off, theyre is no phone number to call and speak to a human. Everything is automated, and no way to talk to a human without an account. Especially to file any form of complaint.Today, while leaving work I was almost hit by a Comcast van. On a busy one way 2 lane intersection a Comcast van not only ran the stop sign, but also came mere inches from running me over. Close enough that I, in my surprise, hit the dude of the van, and still the driver just continued to barrel down the street.While trying to contact the company I found that there is no way to speak to a representative as stated above. I went to the local storefront and the manager they blew me off and told me I would have to wait in a 1.5 hour line to file a complaint.
Name: C****** C***
Date: 2023-02-19 05:44:35
Rating: 5
Comment: I was greeted by a friendly customer service rep. Nate helped me with the reason for my visit. He was also very friendly and professional. They didnt try to sell me any products that I didnt need, which I appreciated very much. It was a quick and successful visit.
Name: d***** t*****
Date: 2023-02-11 01:57:47
Rating: 5
Comment: The service was prompt & the person that helped me was courteous and knowledgeable. It was a pleasure doing business there.
Name: M**** L******
Date: 2023-02-10 17:30:42
Rating: 1
Comment: The store it self is well run and very organized. Comcast Xfinity as a company is not good. They have been terrible to deal with and are not for customer satisfaction......
Name: N***** W*********
Date: 2023-02-07 15:58:51
Rating: 1
Comment: Nothing but problems. Takes forever to be seen, they gave me faulty equipment when they shouldnt have and then tried to charge me for it. Internet essentials is a joke. My internet has never worked properly in 6 monthes.The last week was especially bad. I called everyday for a week and got different reasons/excuses as to why my internet wasnt working.Modem error, disruption in service in my area for 2, then 3 days, bad connection.Finally a tech told me that my phone wasnt working right cuz I had used up all my phone data for the month.She didnt realize my phone service wasnt through xfinity.They lie. They cheat. They steal.Its just not worth it.
Name: C****** C******
Date: 2023-01-25 03:38:15
Rating: 5
Comment: I went to return equipment because my sister had passed away. Just so you know, you will need a death certificate to close an account.They were efficient at doing what I needed.
Name: D**** B********
Date: 2023-01-13 01:00:21
Rating: 1
Comment: UNBELIEVABLE USE OF AI!!! TRULY DISGUSTING TO ME!!! IF THIS IS THE FUTURE...FORGET IT!!! I WILL BE LOOKING FOR AN ALTERNATIVE TO XFINITY! VIRTUALLY IMPOSSIBLE TO SPEAK TO A PERSON. I THINK ILL GO FOR THE HIGHER PRICES ELSEWHERE AND FEEL HUMAN AGAIN. DB
Name: J**** B******
Date: 2023-01-10 00:05:47
Rating: 5
Comment: Thank you for your heroism and courage thank you for all your great service
Name: A**** L***
Date: 2022-12-28 05:53:11
Rating: 2
Comment: I would never have comcast/xfinity. The service is poor and trying to call them on the phone is almost impossible. They wanted a piece of their equipment that was not asked for when I canceled my mothers contract due to her death. Was sent a bill for $300 three months after her death! I was smart enough to hold on to everything and was able to return the item my dead mother got a bill for!
Name: G**** W*****
Date: 2022-12-18 01:03:04
Rating: 1
Comment: Not a review for this store, but Comcast in general. If you have any other options for internet, go with them. Comcast is the worst company I have ever dealt with, and I cannot recommend doing business with them.
Name: C*** S****
Date: 2022-11-02 00:41:59
Rating: 4
Comment: Fast, friendly service, and very easy in and out. This location is across Kawana Springs Road from Trader Joes, so dont turn in to the TJs parking lot!Much easier access and, even though it was just as busy, much nicer folks than some I have been to in recent years.Thanks, folks!
Name: D**** P******
Date: 2022-10-31 21:52:26
Rating: 5
Comment: Just returning equipment that was double shipped. Helpful. Good customer service. Semi busy.
Name: A N D R E W
Date: 2022-10-27 17:39:53
Rating: 5
Comment: Dropping off the router box was very easy and quick, literally just set it on the counter and said thanks. Otherwise the store was clean and friendly staff.
Name: W****** D****
Date: 2022-10-15 00:58:50
Rating: 4
Comment: Friendly staff, but it is a small store so when business picks up beware!
Name: D*** M****
Date: 2022-10-12 13:27:45
Rating: 2
Comment: All of sudden having problems with my wifi ? Thats because thy are promoting this ultra wifi or what ever thy are calling it Hum odd right?
Name: J***** H
Date: 2022-09-30 20:25:42
Rating: 5
Comment: Jaquelina is a breath of fresh air. Very welcoming, knowledgeable and extremely helpful. She needs to be recognized for her great customer service.
Name: D**** S******
Date: 2022-09-23 03:38:56
Rating: 5
Comment: Walk in service was excellent after a short wait late in the afternoon.
Name: D***** E* L*****
Date: 2022-09-13 17:57:02
Rating: 4
Comment: Always helpful but be patient there is usually a wait
Name: M***** K******
Date: 2022-09-04 00:47:34
Rating: 5
Comment: Jacqueline Lopez was very helpful she took the time to really help me understand the products and services. I am very satisfied with my new device and just wanted to thank her for her services.
Name: S**** S********
Date: 2022-09-03 22:12:59
Rating: 5
Comment: Really amazing experience. After only a half hour wait, I was able to cancel my Xfinity account. So grateful for the staff at this store that were able to make it so I never have to deal with this corporation again! 11/10!
Name: E******** V********
Date: 2022-08-31 16:41:24
Rating: 1
Comment: Dont get Xfinity!!Horrible customer service and random up charges. I signed a contract where I had to pay $60 a month and I was charged $117 multiple times! I was connected to the billing department and they just left the conversation. Sonic has better prices. Do yourself a favor and save the headache. Go with another company.
Name: N*** N****
Date: 2022-05-23 23:42:25
Rating: 3
Comment: Location is decent, theres been enough parking every time I went. Service has been hit or miss honestly, but thats to be expected. At least the people are friendly.
Name: E******* H*******
Date: 2022-05-07 19:43:17
Rating: 1
Comment: The technician left all wires exposed so someone can tap in to 25 cable hook ups out side! Im not with xfinity, Comcast or AT&T, because of this work ethic and customer service.
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Name: c****** b***
Date: 2022-04-29 14:56:16
Rating: 1
Comment: They are the worst!!! I am disabled they took people that came in after me leaving me to sit for about an hour..Then I expanded to the guy I dont know how to hook this all up and they charged me 90.00 just to have a guy come out and tell me he was only told to bring part of the equipment??? They never gave me a box so once again I have to go and be treated badly to get wifi 😔
Name: L***** H*****
Date: 2022-04-12 06:30:01
Rating: 4
Comment: I was able to cancel service and return equipment . So it was a good trip to the store
Name: C**** H*****
Date: 2022-04-07 01:26:25
Rating: 4
Comment: The customer service in person is great, but they tend to just straighten the mess the online people make
Name: S**** R******
Date: 2022-03-21 21:17:20
Rating: 1
Comment: I have been to the store 4 times and my problem is still not resolved they keep telling me to come back in 48 hours. My phone was working fine until an update.. Customer service is not very good, llong wait lines.
Name: y***********
Date: 2022-02-24 21:54:10
Rating: 5
Comment: All the one star reviews are from complete morons. Love Xfinity and have never had an issues with customer service as i know to stay on top of my promotion end date and contact Xfinity through chat for a new promotion. Comcast has to be the best company i’ve been with. At&t and DirecTV are the WORST when it comes to deals and internet connectivity in general. Would definitely (and have) recommend Xfinity to friends and family.
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Name: N**** C*******
Date: 2022-02-19 03:47:23
Rating: 5
Comment: I love it customer service very nice and patient.
Name: B*** B****
Date: 2022-02-16 13:03:03
Rating: 1
Comment: I picked up my equipment here a year and a half ago and it was a fairly easy process to get TV & internet. My experience with Xfinity declined from here.Your bill will be riddled with fees which mysteriously rise month after month. Don’t worry the miscellaneous fees they made up are included, but your internet/ TV box rentals are not. Basically everything you thought would be included in your bill is an additional “Fee”.Forget about calling, just use the app or website they’ll tell you. These are no more than a labyrinth of irrelevant info and feedback loops pushing you towards spending more $ for incremental services.There is no way to cancel your services online once you get tired of all the headaches above, and you may be forced to call or visit their store in person. I may still be there waiting.Run away folks, run!
Name: A*** N****
Date: 2022-02-01 23:39:21
Rating: 1
Comment: Wait is one step better than the DMV. Not a fun place. They need more help.
Name: G*** P*******
Date: 2022-01-26 12:09:24
Rating: 1
Comment: While the store is exceptionally clean the waiting area leaves something to be desired. A father with an infant baby (as well as a few other people) were left to squat on the floor near the door for an extended period of time while waiting to be served. I do realize that we are in the midst of a pandemic the organization at this location needs work. Upon arrival, during the week the store opens later than other business leaving you waiting outside with two lines and no clear direction as to which line to stand in. Sadly I was waiting to return equipment and pickup a cable cord, I was in the wrong line and had lost my place in the order of arrival leaving me to wait behind people who arrived 15-20 minutes after myself. After which I waited an additional 25-30 minutes to be helped. The lady Cheryl who checked people in was very kind (seemingly a bit stressed and inundated with questions) handled it very well. While the pregnant woman who served me was very rude being short extremely curt with me (in my opinion; this is just a job for her and she doesnt belong in customer service), she helped another customer when she was supposed to be helping me, they should have waited their turn as I did. I was able to return my equipment and get an additional cable cord without the piece that would allow me to connect the two cords together. My trip to the store was useless as I needed to go back the next day. This was not the first nor was it my only time I had received poor customer service at Comcast/Xfinity in the 30+ years I have been a customer; and do not recommend this store or this service to anyone. I am currently seeking another provider due to poor customer service and extremely high prices.
Name: K******* �***** R***
Date: 2021-12-28 22:21:53
Rating: 1
Comment: I firstly have been in Chat with Xfinity for almost 2 hours and couldnt get the package I wanted because I couldnt get it in cart, the only way to order on Chat. So I call the number listed for the store and I have no words to describe the INSAINE conversation I had. I repeated what I wanted numerous times and never got a direct response. I got a headache so bad I had to disconnect the call. Thats my experience with Xfinity and now m done.
Name: D****** A****
Date: 2021-11-29 18:48:29
Rating: 2
Comment: This location is the only reason this isnt a one star rating. Theyre great, the companys horrible. From day one, its been one problem after another with the service and contract violations.
Name: G*** D*******
Date: 2021-11-18 20:10:05
Rating: 5
Comment: Sammie, a tech from Xfinity, saved Christmas for us. The new Sony Bravia 65” OLED TV we bought from Best Buy didn’t work when Geek Squad tried synching our equipment. They blamed Xfinity and left. Said they couldn’t return for 2 weeks 😳. We called Xfinity. They walked us through phone procedures, then sent someone out within 2 days. Antonio exchanged cable boxes which helped, but we still had intermittent sound and freezing problems in a short while. Called Xfinity again, Mustafa really tried to help over the phone, but it needed an in-home tech. They sent Sammie within 2 days. Sammie was polite, professional, and extremely knowledgeable. He spent the time necessary to detect the source of our problems. He went outside to the cable equipment, upstairs to the main router equipment, replaced the cable box downstairs (this is our fourth), attached some new wire in the back of the cable box, and reset everything up. I can’t tell you how happy we are with Sammie’s services from Xfinity. 💐
Name: P**** C******
Date: 2021-11-04 17:28:02
Rating: 5
Comment: Dropping off equip, very organized and efficient returns and check in. Only 1 way into center.
Name: J*** A*****
Date: 2021-11-03 00:57:17
Rating: 3
Comment: Service is good wait time we were told 30min but end up more than one hour.
Name: C H*******
Date: 2021-10-29 16:48:05
Rating: 4
Comment: Great workers, nice place. Management, needs to do something about wait times (especially the system the used), because it consistently takes hours to get in and through. The system these poor people are using wont allow them to do their job very well, and thats not their fault.
Name: V******* B*****
Date: 2021-10-22 02:36:23
Rating: 1
Comment: Horrible customer service. no effort at all to help the customer with something simple.
Name: j***** p******
Date: 2021-10-15 21:13:21
Rating: 1
Comment: Made an appointment and still waited over 45 minutes, while watching the staff deplete from 6 to 2 with a room full of waiting customers.The only consistent thing about comcast is they always disappoint
Name: R****** R*****
Date: 2021-10-08 05:53:09
Rating: 1
Comment: The worst expierance ever they tell you that you are 3rd in the cue to be helped howevere if you make an appointment online you come before an 85 year old lady waiting over an hour and they walk right in and get helped over her. I waited over an hour myself at one point there were 2 pepople in the store after me left and the employees walked out back and came back 30mins later. Great way to conduct business. Also they do not have a cue board to show next person in line so you have to keep asking if anyone made an appointment ahead of you. If your going to do this at leaste let me know how many more people have made an appointment so i dont have to keep asking. Worst servicd
Name: c******* h******
Date: 2021-10-07 19:47:10
Rating: 1
Comment: Absolutely awful place first of all they change their hours they dont even open until 11:00 before they used to open at 8:00 I went back three different times the place was completely full to where there is no parking then I get in there and try to pay my bill and all of a sudden theres unexpected extra fees that shouldnt even be on there so I had to go back to my house get more money come back to Comcast before they shut my bill off then I try to get someone to look into my account no one can get to my account they said waiting time is 2 hours so then I decide to call customer service they would not connect me to a agent they kept telling me to go through text and Im just so fed up with this service. Ive only had them for a month and if their service is this bad it is so not worth having Im really looking forward into probably changing services this is unbelievable not to mention Xfinity has crashed multiple times the past two weeks. Get yourself together! Xfinity you make so much money off of us Im sure you can build one or two more or even possibly three Xfinity stores in Santa Rosa area
Name: D***** B****
Date: 2021-08-26 12:23:02
Rating: 2
Comment: I recently switched from DISH back to Xfinity. I had afew questions and didnt want to wait ON HOLD forever an a day. So I went to the Xfinity store, getting there before they opened. The line was at least 100 people in line. So I went back home and waited for the Technician to show up afew days later. BTW, there is no comparison between DISH and Xfinity. Xfinity beats DISH hands down.
Name: B*** L****** W*****
Date: 2021-08-17 02:31:02
Rating: 4
Comment: Went in for internet service, made appointment online before hand. Arrived early and only a short wait before we were helped. The person who helped us was knowledgeable and patient with all our questions. We left having agreed to start service. Only issue that prevents a 5 star review is all the business took place standing at the counter. We were there for just over an hour and that was too long without a chance to sit for me. One other minor inconvenience is there are no restrooms for customers so make your pit stop before you come in.
Name: J***** O***
Date: 2021-08-11 21:42:31
Rating: 1
Comment: Comcast has absolutely the worst customer service of any business I have ever encountered. I tried really really hard to stay a Comcast customer and they absolutely failed to keep me subscribed. Now they keep trying to bill me for services after the contract is canceled.
Name: N**** H******
Date: 2021-08-10 17:16:55
Rating: 5
Comment: Im super happy with my home phone and internet serviced by Xfinity. The rep who came to install the service was wonderful. The set up of new accounts in the store was easy. The service is smooth, strong and stable.
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Name: Z** R
Date: 2021-07-28 20:22:10
Rating: 5
Comment: Friendly, helpful staff, comfortable environment. I got to talk to the manager very nice and knowledgeable.
Name: F******* F*******
Date: 2021-07-15 18:23:47
Rating: 3
Comment: I just went here to drop off a box. Have them change a code for my mother-in-laws new box they gave me the wrong box it did not accept the HDMI had to go back and get another box with the HDMI port. But very friendly people work there they try their best.
Name: R***** F****
Date: 2021-07-14 23:20:13
Rating: 5
Comment: Great customer service I wish I remembered the guy who helped us. He was very knowledgeable and polite
Name: C********* P****
Date: 2021-07-02 03:19:35
Rating: 4
Comment: Seemed very organized. Much more staff with specific jobs so it went very smoothly.
Name: H******* B** B** T******
Date: 2021-06-21 05:02:13
Rating: 5
Comment: Wow! I made an appointment and when I got there I got to see a person right away. They took care of my issue with new replacement equipment and I was on my way. Kudos to Xfinity - Excellent service.
Name: D** L****
Date: 2021-06-07 23:41:17
Rating: 5
Comment: Staff was very professional. The place follows CDC guidelines, staff wore masks and enforced 6 feet distance. The greeter was efficient and helped me very quickly.
Name: L*** R***
Date: 2021-06-02 21:31:17
Rating: 2
Comment: Set up my new package drive 40 miles to return modem got billed for the old expensive package. Spent half hour on chat trying to resolve issue spent half the time trying to get the person to stop uosaling me. Nothing resolved still getting billed wrong directly out of my account. Comcast WORST customer service ever.
Name: M****** S********
Date: 2021-05-29 23:56:31
Rating: 1
Comment: You can not call this place. You will have to drive to it to talk to a person. The automated voice is useless except for the singular problem of “why internet no working?”. Customer service joke. And overpriced on top of it. Can’t blame the employees though...
Name: S***** H*****
Date: 2021-05-29 06:08:54
Rating: 5
Comment: Today we had my daughters birthday party here and I can just tell you that it was perfect the host was amazing and it is just easy and very fun for all kids ages
Name: E*** R*********
Date: 2021-05-19 19:41:36
Rating: 1
Comment: Horrible service. Terrible wait times. Calling takes hours. This entire company literally just has the worst customer service experience Ive ever experienced.
Name: L** O*******
Date: 2021-05-18 19:49:00
Rating: 5
Comment: Got great service help me with my account saved me money and I didnt have to wait very long at all
Name: A****** B******
Date: 2021-05-11 23:57:16
Rating: 3
Comment: Conveniently located with a pay machine and very quick knowledgeable staff!! Xfinity must never go away, keep aBrick and mortar around because the chat bots and customer service on the call center are dysfunctional!
Name: L B**
Date: 2021-05-02 03:02:08
Rating: 4
Comment: The line takes forever. Like seriously hours... with a desperate need of shade. Dont bring your dog. But the workers are great and super nice. The service is good and affordable.
Name: L*** M*********
Date: 2021-04-06 22:59:02
Rating: 1
Comment: Waited outside for 45 min; That was ok with me but the workers...... Not very good at their job. The phone operators are amazing and fast! Hopefully At&t works out for me. I just dont recommend the Santa Rosa store. Sorry for my bad review.
Name: T****** B*****
Date: 2021-03-31 04:34:57
Rating: 2
Comment: Waited outside wayyy too long for equipment and the instillation people still had to come out but the guy who came out was awesome he was super on time and fast and efficient.
Name: A****** S***
Date: 2021-03-24 22:59:47
Rating: 1
Comment: Had to wait way to long outside and the associate did not give me the correct information. Had to have a technician come out to do the associates job.
Name: M*** S
Date: 2021-01-26 02:33:13
Rating: 5
Comment: Made an appointment and was taken into the store early. Was out and completely satisfied by the service and expertise of the staff.
Name: R***** B****
Date: 2020-12-27 04:23:19
Rating: 1
Comment: Get an appointment. With that it only took 20 minutes to return my equipment. During that time only one person out of eight in the non-appointment line was taken care of.
Name: p****** e***
Date: 2020-12-26 19:54:03
Rating: 1
Comment: 1. There is no direct phone number for this store!2. There is no way to cancel an appointment, since there is no phone number for this store, not a way to do it online.3. Despite the Xfinity equipment return web page that says the store will give a receipt, they refused to give me any receipt when returning the equipment. Rushed and rude is how the service is best described.For equipment returns, its better to use UPS; at least you get a tracking number.
Name: D**** L******
Date: 2020-12-15 22:17:43
Rating: 1
Comment: Waited 45 minutes. The line moved 1 place. There were 4 people in front of me. Went home. Cold and damp.
Name: I** C****
Date: 2020-12-09 19:46:43
Rating: 4
Comment: Everyone is very helpful and nice in the store but if you go in without an appointment be ready to wait a while I definitely recommend making appointment before you go in
Name: C**** A*****
Date: 2020-11-29 23:34:19
Rating: 1
Comment: 40 min wait for less then a minute. Covid protocols are a joke. I was about to just take the loss on the equiptment it was so bad.
Name: M**** D*******
Date: 2020-11-23 03:35:26
Rating: 1
Comment: Total scam. Ported my number over from Verizon over 2 weeks ago and still cant receive text messages. Have spent over 20 hours on the phone, drove over and hour each way to go to a store that couldnt even give me a new phone, had my sim card replaced, had a new phone sent to me, opened tech tickets, been lied to again and again and still no texts! Save the hassle and stay with whatever carrier you are with now.
Name: J*** P*****
Date: 2020-11-19 19:12:15
Rating: 4
Comment: Good service and well equipped store. Be prepared to wait outside until a service rep is available.
Name: A** D
Date: 2020-09-13 20:34:48
Rating: 1
Comment: Long wait in line (anyone opening a new account was ushered to the front of the line, the rest of the line moved at 1 person per 25 minutes, timed on my phone). Poor organization: Staff came out regularly to write down names and check why people were in line, but each time a different employee came out, we were all asked the same questions over again; there seemed to be no communication between employees. Poor service: Several impatient remarks when I tried to verify details on my account, even though I asked because the employee had misstated information about my account. Poor humanity: While I was in the store, a gentleman came in stating that someone in line had fallen down. Employees requested he leave the store, and made comments to each other once he left about how they didnt care what happened outside the doors.Will be investigating Sonic as an alternative to Xfinity. Have already called Sonic to make inquiries, and the first call was promising.
Name: T***** S****
Date: 2020-09-13 05:45:39
Rating: 1
Comment: Excessive lines! Waited an 1hr and 40 minutes. I was in the store for 10 mins. I was ready before I got there and they still made me wait. They could do a lot better. Disappointed on the amount of time it took
Name: K**** W*******
Date: 2020-09-04 20:27:56
Rating: 3
Comment: Need more customer service help. People need to be able to have a live person to help you with your needs!.
Name: T***** R****** (*****
Date: 2020-09-03 07:23:28
Rating: 2
Comment: The outside wait help was poor, was asking me why i was there the door said i was returning equipment and to talk about account and wanted to know what specifically in front of other people in line i walked closer because it is difficult to talk with a mask on but shout loud enough for him to hear me. And besides its not everyones business why i am there specifically. At the counter he was efficient and fast but not friendly either. I realize things are tough since C19 but attitude can make or break us
Name: T*** C******
Date: 2020-08-27 06:41:59
Rating: 5
Comment: Very busy store with Covid 19 social distancing.When I actually made it to the front of the line it was only 5 minutes to swap my old equipment for the new and I was on my way. Luckily it wasnt the 100+ degrees it had been the week before.
Name: J** K************
Date: 2020-08-17 00:55:34
Rating: 4
Comment: Was for a Sunday 2 PM appt and staff followed excellent Covid 19 mitigation safeguards. Agent was quick and attentive.
Name: E** F****
Date: 2020-08-08 00:29:56
Rating: 5
Comment: Waiting only 7 minutes outside, people go in one person in the time, everybody very nice all service people has gloves all very clean
Name: L***** D******** - H*****
Date: 2020-06-21 19:59:13
Rating: 2
Comment: The line I had to wait in outside in 100 degree weather just to drop off equipment for over an hour was ridiculous. A better way has to happen. I respect social distancing but that was very uncomfortable. Once inside and being helped was quick.
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Name: J*** M*****
Date: 2020-05-28 23:33:40
Rating: 1
Comment: We have been a customer since the early 90’s. We have always been current with our bill. For the last 8-10 years we have paid electronically From our bank to Comcast, San Ramon, to an account number that an installer gave us when we upgraded in 2007. Apparently that was the wrong account number or the account number changed, but they have always processed our payment until last month. I have call at least 6 times to trace our payment which our bank has verified was paid and cashed by Comcast. Today the operator said I had to go to a store to show proof of payment. Who ever was at the door wouldn’t even listen to what I had to say. My next step is to cancel service and go with another company, if someone from Comcast doesn’t step up and help me contact someone from accounting.
Name: R****** D********
Date: 2020-04-24 14:35:13
Rating: 5
Comment: In the past two years have gone to the store three times each time I received excellent service. The last time the associate worked diligently to resolve my problem but soon realized that his system couldn’t help me gave me the number to IT I called them and they were extremely helpful kind and courteous
Name: F***** F
Date: 2020-04-15 13:32:00
Rating: 1
Comment: Called them the day before yesterday to see about getting wifi where I lived. The guy said he had to put a ticket in to see if its possible to service where I lived. The dude told me it might take a few minutes or a couple hours at the most to get a call back from them saying if I can or cant get wifi. Still havent heard from the.. wast of time
Name: J******* L**********
Date: 2020-04-06 18:39:08
Rating: 1
Comment: When you make payment no mater the time take 4hrs to 24hrs like no not when got kids who watch tv shows n help while you cook and or clean
Name: T*** S*****
Date: 2020-03-30 19:08:56
Rating: 5
Comment: At 11:30 this morning, I picked up the self-install kit for internet that I ordered online last night. The store has a beautiful system for distancing people and directing them around the various stations. Bravo for taking care of our internet connections and our communities health!
Name: C**** L******
Date: 2020-03-15 06:44:14
Rating: 5
Comment: Amazing customer service, the representative that assisted us was very informative. Thanks for all your help and as a result I will reccomend you to my family and friends.
Name: K**** K*******
Date: 2020-03-09 03:36:19
Rating: 4
Comment: Wait times suck, service is good, a far better option than to call the 1-800 number....
Name: J**** M*****
Date: 2020-02-13 00:56:05
Rating: 5
Comment: I stopped in to see about a new remote because the old one I had stopped working.I was immediately greeted when I walked in, they took my name to put me on line as they had many peopleaheadof me, they asked what I wanted to talk about. I told them, and they said no need to wait, went behind the counter and grabbed 2 new remotes for me.Great service, friendly, everyone had a smile and seemed to be handling the customers well. The facility is very clean and they have a lot of products neatly on display.I rarely need to go to the store for anything, I do everything on line, but if and when I do need to go to the store in the future, I wont be dreading it.*NewFollow @WhatsEatingMoTwitter - IG - YouTube - PodcastReviews and discussions...
Name: P****** R******
Date: 2020-01-23 04:34:33
Rating: 1
Comment: Problems after resetting modem which the automated system will not allow to be addressed. I lose service in the evening but cant access a human being. So we wait while the modem resets, like this is normal. Really disappointed. No customer service.
Name: S***** L******
Date: 2020-01-08 04:08:41
Rating: 5
Comment: They were very helpful polite and had an answer to all my many questions
Name: P**** B
Date: 2020-01-04 19:44:04
Rating: 1
Comment: They didnt help me to make a payment and they were rude and a really bad customer service
Name: C L
Date: 2019-12-01 22:29:55
Rating: 4
Comment: I went in to cancel service it was quick and easy in and out within 20 minutes. They were somewhat busy as well when I got there. It is much easier than sitting on hold for 45 minute
Name: L***** H*******
Date: 2019-11-22 03:45:52
Rating: 3
Comment: The price for service is affordable. The wait can be a bit but they have a good system to accommodate everyone in a orderly fashion.Dont know why I couldnt buy insurance for my phone? They do have all types of phone and pricing
Name: J****** P****
Date: 2019-11-14 22:55:50
Rating: 5
Comment: Danny was amazing. He is so sweet, professional and patient with us oldies! We will always go see him when we go back to xfinity!
Name: K**** R******
Date: 2019-10-14 19:47:34
Rating: 3
Comment: They were busy and down employees. We decided not to wait. Will have to go back another time.
Name: D***
Date: 2019-10-05 02:00:28
Rating: 2
Comment: Needs alot of communication with the customer service phone no# they have and with respect, positive energy, and human awareness. AND DONT TAKE CONTROL ON CUSTOMER ACCT AND END IT WITHOUT POWER TO DO SO. COMCAST IS VERY LUCKY TO STILL GET ALITTLE OF MY $ AT THIS POINT.
Name: R****** D****
Date: 2019-10-02 17:47:00
Rating: 1
Comment: Dishonest staff. Had come in to cancel cable and just opt for internet only. We had stressed greatly that we only wanted internet and had confirmed with the rep that he understood. After calling to activate my own modem I was told that I had a new phone line they needed to setup as well. After getting things sorted with their customer service line, I came in to return the modem we were renting. I told another staff member of the incident and he said it was my fault for not reading the contract they never gave us. They just told us to sign an electronic pad. Their refusal of accepting fault/shadiness is pretty pathetic.
Name: D*** N*****
Date: 2019-09-21 23:41:19
Rating: 5
Comment: Easy peasey. Went in to pick up a self install kit. Took a a few minutes to gather my equipment. No hassle.
Name: U**** a N** S** M****
Date: 2019-09-09 05:35:10
Rating: 1
Comment: Horrible I was missing a piece the lady was very rude when I told her I was technologically challenged. Nothing worked tried to call couldn’t get through 4 hours. It says it’s $37 a month some how even though I wanted the most basic service it was $61 dollars a month never go here it is a rip off
Name: M*** O******
Date: 2019-09-05 02:10:59
Rating: 5
Comment: The sales person was extremely helpful. He solved our problem quickly and efficiently. THANK YOU!
Name: L**** R****
Date: 2019-08-17 02:24:38
Rating: 1
Comment: This place has the worst customer service...my mom and I waited aprox 40 mins and they were helping someone else that didnt wait at all and just walked in... the manager in duty was a total idiot and disrespectful and did absolutely nothing about it...
Name: J*** B*****
Date: 2019-07-26 15:30:02
Rating: 1
Comment: Its been a LONG time since I visited here. I would hope that their customer service has improved …but, I doubt it. It was my last three failed visits here to rectify service problems that drove me to Cut my Cable. I couldnt be happier!
Name: L****** V*******
Date: 2019-07-25 14:45:39
Rating: 1
Comment: The worst service! They just over charge increasing my bill any time they feel like it. I dont see sport, but Comcast still charging me without caring for my request to cancel sports. I seen a lot of customers canceling Comcast services.
Name: L*** M*****
Date: 2019-07-03 03:06:24
Rating: 5
Comment: They are professional,greet you when you come in let you know someone will be with you and if you leave your keys there the put them in safe until owner claims them. You also might see an old grammar school TH Panther from the late 70s. BITCHIN!!
Name: K**** D*******
Date: 2019-06-30 23:52:03
Rating: 1
Comment: My friend went to Comcast. The Customer representative got the order all wrong. She said “Just go home, plug it in and call this number to activate your internet.” Not that easy. Representative must have been new. The account was not active and the 800 number representative had to find the account by digging for last name and address. Complicated and of course frustrating. Sonic sends a representative to hook up your house phone, activate your internet and stats until you are satisfied.... phone and internet for the same price as Comcast internet only. I have sonic
Name: K****** M****** S*
Date: 2019-06-02 15:36:30
Rating: 2
Comment: Can not get billing date changed there. Instead I was given a phone number...very embarrassing. Even the supervisor did not have the power to handle this. Services failed. The experience was not good...
Name: C***** M*****
Date: 2019-05-31 18:23:01
Rating: 5
Comment: It was great,the wait time,the service associate Jimmy did such a good job I will absolutely recommend it.
Name: N***** J******
Date: 2019-05-28 08:33:50
Rating: 5
Comment: Very helpful staff. Well organized. Gave the info I needed even though the store was crowded.
Name: J*** M*****
Date: 2019-04-16 17:48:40
Rating: 1
Comment: The worst cell phone store i have ever been too. The customet service was awful.. the prices were absurd... i know why there were so many people returning equipment now..
Name: d***** r******
Date: 2019-02-24 16:54:22
Rating: 2
Comment: CONSTANT WAITING. 25min wait just to pickup a new modem? Why was the guy in the back of the store for almost 10min looking for a modem? Are they taking breaks while customers wait? I picked up a new cable box and they stole the splitter out of the new cable package I got. Seems like they have enough time and money to redo the store.
Name: J*** V
Date: 2019-02-15 00:09:09
Rating: 1
Comment: 1 of the 2 express pay machines was offline. the working express pay machine wasnt responsive to touch and when mentioned to an associate I was told it just takes a minute.No clear check in kiosk.No one available to greet incoming customers.Very busy for mid afternoon.
Name: M****** C****
Date: 2019-02-03 08:36:58
Rating: 5
Comment: Dan goes the extra mile to figure out the problem helps you out however he can or finds someone who can if he can’t but what the best part is he didn’t give up or make me feel rushed he stood there and went over everything until I understood it yes the wait might be long because of people like me and the fact business is booming but it’s worth it I’d rather leave the store knowing what I’m being charged for and that I have the equipment I need.... don’t bother wasting you breath calling I’ve never had a good experience with customer service on the phone take the time and go see Dan and it will save you hours of disconnected phone calls excessive frustration leading to no where not to mention horrible customer service! THANKS DAN this is the second time you have helped me out!
Name: A** A********
Date: 2018-12-20 23:37:16
Rating: 1
Comment: I was highly disappointed with the communication at this location. I cancelled my service in person and the agent that helped me (Trever) lead me to believe he was able to waive my early termination fee. When I received my final bill it still included the termination fee. Thanks for the false help Trever 👎
Name: R*** C****
Date: 2018-12-15 23:56:40
Rating: 4
Comment: They were renovating the store so only part of the store was in shape to serve customers.The staff f was nice. And was able to help us out.
Name: C******* G*****
Date: 2018-11-19 18:17:54
Rating: 1
Comment: This company is the absolute bottom of the barrel when it comes to customer service. A call in to dispute the bill will almost always be a time vampire, and leave you enraged afterwards. many times when I would call in to add or delete a service, some small charge would be added on like a modem rental or some kind of insurance for service calls. i feel like this company is unethical. The service is reliable and fast, but not worth the hassle.
Name: j****** v*****
Date: 2018-09-05 17:03:07
Rating: 2
Comment: This is the WORST SERVICE ever. I have called to discuss an error in my billing, waited almost 30 minutes only to be disconnected. Every time I have called this happens, even after I ask agent too PLEASE CALL ME BACK if disconnected. I was overbilled, talked to an agent, thought the whole issue was resolved only to find out NOTHING WAS DONE AT ALL!Your company is a monopoly taking advantage of all who need internet/TV. I am looking to find another source of Internet, so I can drop you all!
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Name: L***** B*******
Date: 2018-08-06 04:39:01
Rating: 3
Comment: Extremely long line, just wanting to return equipment prior to moving from area. It was a large box, and I just felt like it would be better if a customer service person could spot something like that and maybe offer a spot to set the equipment down while waiting. Otherwise, smooth operation.
Name: N*** L******
Date: 2018-07-16 13:36:59
Rating: 5
Comment: Ive gone into Comcast a couple times over the last 5 years and always had a good experience. Its never been a long wait time and the service is always really good. I thought I had a good deal before I got to the store, but the friendly customer service representative there let me know of an even better deal. I dropped off my old equipment and got my new equipment in less than 10 minutes.
Name: C***
Date: 2018-04-01 19:02:23
Rating: 2
Comment: I turned in my equipment and they didnt return it properly. Had to call customer service so i wouldnt get charged. So thats a plus
Name: v****** h*****
Date: 2018-03-08 00:46:25
Rating: 5
Comment: Cant believe how easy and fast it was.They could probably make the sign in more visible but, it was still very easy.Ive now been twice. Just as easy.
Name: R****** S****
Date: 2018-03-02 04:28:19
Rating: 1
Comment: Went to Santa Rosa Xfinity to have them help me transition the transfer of apps and data to a new replacement phone.The young male clerk who did the transitioning of info from my old phone to the new replacement phone, seemed to know what he was doing. However, when i left, and got into my vehicle and attempted to use the new phone, my apps frombthe old phone hadnt transferred. I went back inside and spent another 30 minutes waiting while my clerk and another person tried to figure out what had happened.What I was told would take about 15 minutes took over an hour! And I thought ATT and Verizon were bad!
Name: R**** W*******
Date: 2018-02-21 05:43:47
Rating: 1
Comment: All you need know is that if you absolutely have no other option than to enter this lower level of Hades you should bring the Iliad by Homer to pass your time while you listen to your watch tick away the seconds, minutes and hours you will be waiting. Once you are finally served you will most likely find the employees do not have permission to accomplish any service request you are making of them anyway, fun times.
Name: r**** r****
Date: 2017-12-31 04:27:52
Rating: 4
Comment: Nice store. Good service. We got there when they opened- without a n appointment ..we didnt have to wait at all
Name: A****
Date: 2017-12-05 15:32:20
Rating: 5
Comment: We had the smartest, nicest and fastest service here from a super employee named Daniel Korstick. Usually trying to deal with a monopoly like Comcast is a horendous experience but this time Daniel made it pleasant and pain free. Thanks Daniel!
Name: P** C*******
Date: 2017-11-02 01:38:28
Rating: 5
Comment: I recall a time when the only longer line than the cable office was at the Post Office. Not here; this Xfinity store has a well-designed waiting room with a computerized queue that lets you wandet around, sit comfortably, even watch TV without losing your position in line! Plus the techs are several steps above clerks. They actively help you find the service plan you can afford.
Name: C*** B********
Date: 2017-09-23 20:50:33
Rating: 4
Comment: Update: worked with Jorden, was able to get my issues resolved amazingly fast. Got the box updated and some information I had been told updated / corrected. Hopefully Ill have no more issues. 👍
Name: D*** B*********
Date: 2017-09-21 14:22:36
Rating: 2
Comment: I have been to this location two times recently - only because online assistance failed. On both occasions, the wait time was excessive and the reps seemed more interested in up-selling service packages than understanding concerns. One can only hope for a competitor to enter the marketplace soon.
Name: W****
Date: 2017-08-09 16:18:00
Rating: 5
Comment: Went into investigate accessories for a Samsung 8S. Ended up not getting accessories, but got the phone. (Awesome phone) Jose was helpful, patient, and had a sense of humor (laughed at my stupid jokes). It was a good experience.
Name: H**** Y***
Date: 2017-03-10 15:59:06
Rating: 4
Comment: I tried to buy internet through both Comcasts website and through phone representatives, but every step of both of those processes was a huge pain. Finally I decided just to go to the store and get things done and it was extremely pleasant. The waiting area is comfortable with a huge TV playing a movie, the staff were super helpful and patient, and most of all I walked out feeling like I was treated fairly not scammed. If you need to buy cable, dont waste your time on the phone, just go into the store and get it done in less time and with less trouble.
Name: S****
Date: 2017-01-23 17:55:31
Rating: 4
Comment: The service was great except they did not have nearly enough staff to keep up with the demand of costumers. The service was friendly and the people helping really do a good ob explaining things.
Name: B**** t** H******* C****
Date: 2017-01-21 15:32:15
Rating: 1
Comment: Incredibly inept service. We closed our business and hence switched from Comcast Business to a Comcast Residential plan. This requires a service tech to come out and switch boxes. However, he could NOT take our old box back and give us a receipt because he did not work for the business department. He did make arrangements at my wifes behest to schedule another technician to come out and pick the boxes the next day. The new technician arrives the next day but thought he was making a service call and had no way to give us a receipt for the boxes.This guy instructed us to go to the Comcast Xfinity Store in town. We spent almost an hour there with a nice lady who made all kinds of calls on our behalf only to tell us that she could NOT give us credit for the boxes we brought for 3 weeks when our business account was officially closed! WHAT??? Wasted time, employees who care but cant help facilitate a simple return. To top it off, we got a letter in the mail a week later from Comcast warning us that we would be charged if we did not return our boxes! I will be looking for an alternative to our Comcast Residential soon.
Name: w****** b****
Date: 2017-01-03 18:58:27
Rating: 1
Comment: Charlie Herrin is a good guy, but has a tough job making Comcast Service Better. The Philippines call center is not great, but if you work with the Comcast Business Services Group----you can see what Good Comcast Service Looks like! Charlie bring the business leads over to the Consumer side to help yourself and your customers in 2017! Good luck and keep working the problem. Coxs Customer Care lead is the CEO! Jill rocks! You will be the CEO soon at Comcast :-)
Name: T**** W**
Date: 2016-06-22 04:43:19
Rating: 3
Comment: The space is well organized and clean. Available parking. I went in on a Monday afternoon and there was a 10 minute wait. Some staff did seem to be inattentive to the growing line, but they were friendly when I got to the front. The man serving us did misinform us at one point and was able to correct his response after consulting a more knowledgeable colleague who was free. He showed evidence of recently getting a job there (missing info on the computer screen that his colleague pointed out) I worry if it had been busier we may have left with bad information. They were also unable to transfer service to another state, but apparently thats a national issue, not just at this store.
Name: H******** P** S*****
Date: 2016-02-19 04:56:27
Rating: 1
Comment: Oh comcast where did u go so wrong. They make us get a new box, send a broken one, installer comes out, insists on trying to install broken box, gets half way through installation and goes out to truck and drives off. I didnt even know he was gone until I looked out and saw the truck was gone!!! So sitting at comcast store waiting to find out what is next step or how long I might have to wait for next installer to come T ALL. I guess they figure they are getting paid for the day so why hurry. Footnote when I got home at 7:30 pm my TV was no longer working so the guy at the store did something to my account to disable my TV. GREAT JOB COMCAST, YOU R ABSOLUTELY THE WORST BUSINESS EVER.
Name: R*** S****
Date: 2016-02-10 21:21:09
Rating: 1
Comment: Simply getting through their automated phone system guarantees that any interaction that I have with Comcast is going to be rated a 1. (Id give them a negative rating if Google let me.) Any time a company enjoys an essential monopoly due to govt regulations (cronyism), you get a company that behaves like a govt agency: terrible service, complete disrespect for their customers, no desire to improve, exploitative business practices, and high prices. Long past time to cut loose the free market and let open competition steamroll this monster to dust.
Name: M***** A****
Date: 2015-07-31 00:25:34
Rating: 1
Comment: This store does not actually have a phone number. The posted phone number takes you to a general customer service representative. The ONLY way to contact these people is to go here in person. They are trying to avoid all communication with customers.
Name: K**** M****
Date: 2015-01-24 18:09:36
Rating: 2
Comment: When you work with older clients of say 80 to 90 years of age you should OFFER to come to their home to check out any problems that they have with their TV reception. This was not done for my 88 year old aunt and she now has no TV reception at all. She assumes that this is due to her picking up a new box but not returning the old one. It would be a good idea on your part to at least offer the possibility of a home service call when talking to our elders. I was not able to schedule a home service call, the young man that I talked to on the 800# said he was unable to call out to her number. My Aunt was unable to contact Comcast with the 2 or 3 800#s she had. This has been very frustrating for her.
Name: M*** T***********
Date: 2015-01-13 01:47:59
Rating: 1
Comment: Unfortunate for me only comcast serves my area. Out of the blue they change my services and with their latest change when I call in I get only spanish speaking customer service reps, i dont speak spanish!! In the morning Im taking their box back and going back to my ROKU!! Finally after two hours I got through to the loyalty dept. who claim in the next 10 minutes my services will be put back how they were before the crash!! Just called in to see what language I get, still spanish so far.
Name: J*** H***
Date: 2014-11-07 20:27:12
Rating: 1
Comment: Dishonest and bad people. I ordered new service yesterday and got the surprise of my life. Just as expensive as my current Dish Network and AT&T service, but a $264 installation surprise and no DVR. They lied to me then tried to lie to cover up their first lie. I am a Grandfather and I know BS when I hear it. These people tried to have sex with me and not the kind that I am into. DANGER they will take advantage of you if you give them the opportunity. Everything I had heard about them is true. Bad Company and apparently no way to improve their stupidity. As my Dad used to say, you can not fix stupid and add to that dishonesty. WOW Didnt their president say the other day that it would take two or three years to fix their issues? You can get your teeth straightened in less time than that.
Name: R****** G*****
Date: 2014-07-03 15:25:19
Rating: 2
Comment: Delayed greeting upon arrival. Did not get necessary wiring for HD services. Called to report and operator simply gave a sympathetic groan.
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