Wheelchair-accessible entrance
Yes
Xfinity Store by Comcast in Benton Harbor
Categories
Location on the map
Benton Harbor, Berrien County, Michigan, US
Accessibility
Phone: +1 800-934-6489
Site: https://www.xfinity.com/local/mi...
Site: https://www.xfinity.com/local/mi...
Opening hours
- Monday:10AM–7PM
- Tuesday:10AM–7PM
- Wednesday:10AM–7PM
- Thursday:10AM–7PM
- Friday:10AM–7PM
- Saturday:10AM–7PM
- Sunday:11AM–5PM
Xfinity Store by Comcast in other cities:
Comments (137)
Very friendly experience my associate Aprial was very helpful in helping me select my package and explained everything to me. The greeter who greeted me at the door was very pleasant as he directed each customer basically still showing social distancing. Thank you for still creating a safe and healthy environment.
Laura D of the Comcast Benton Harbor, Michigan store was absolutely amazing! Even though I was initially reluctant to sign up, her patience and professionalism brought me back. She listened to all my concerns and successfully answered every question quite impeccably! Thank you, Laura D 😀
Lori was a gem to work with in the store, however when it came to the transfer something went wrong ang and we were w/out cable for 3 days😕
It was pleasant being able to go right in and do my exchange of equipment with no hassles. Well done guys!
GREAT customer service. Robert was able to answer all my questions.
Super rude employees. My Fiance asked when they would have the Samsung Z-flip/the fold and was told store restock would be October 22nd. Came in today to ask about it and the man he asked was awful. He rudely said that it was warehouse stock and online only. Never had this poor customer service when we were with Verizon.
Loved our experience, they were so very helpful. And very nice and caring about our concern. Their air conditioning was out all day at their store.And everyone was so polite and so helpful I will never call on phone again I will go to store.
Weve been with Comcast for quite a few years now, bundling phones, internet and now home security. It is always a pleasure going into this location. The staff is definitely what brings us back, upgrading our systems. Keep up the great work, guys!
If I could give zero I would. I spoke to Comcast this morning whom informed I had to go to this store personally to pick up equipment for my moms account that I set up last night. Drove all the way there to be told that no, she had to.This store ALWAYS denies responsibility and is a disgrace to customer service.
The store is very good. Very clean! Knowledgeable staff. Lisa was incredibly nice, fun and helpful.
The young woman here is absolutely horrible. Second time dealing with her. She needs to be fired. She is so rude & says she can’t help me because I don’t live in town. Well, you are the closest Comcast to me and the agent on the phone I am dealing with sent me in. DO YOUR JOB.
Amazing experience here. April gave us exceptional service. She helped us with a very difficult situation switching phone services. Very VERY helpful. Very nice, well spoken woman.
I brought a product return issue to a staff member and Manager John. I was disappointed with their concern over rules and system limitations. They could do “nothing” to help me. After leaving the store I called customer service and was promptly offered a credit to my account. Why isn’t the store empowered to take care of their customer? Staff was rude and not helpful.
I was just there to get my phone either fixed or replaced. They wouldnt even see me. My phone has ZERO signal. I cannot send messages, receive messages or make/receive phone calls. What am I supposed to do since they refused to help me.
Friendly service here... Thanks for assisting me with my issue..
Everyone is very very friendly I have no problem getting what I need or upgrading my service. I would highly recommend this place to anyone.
They were able to exchange my old router and had me on my way within 10 minutes. Kudos for the fast service!
I have to give Troy r. Props. He saved me so much monthly on my cellphone bill that I bought another phone I replaced from straight talk. I think management needs to make sure they keep him around. He answered all my questions and pointed out ways to save me money. I dealt with alot of staff from xfinity before. Troy is my top pick. I felt good after leaving the store like he really looked out for us. Thanks again Troy.
Nice people. Seemed to actually take this pandemic seriously. Greeted me outside and offered me hand sanitizer before entering as well as guiding me through the store to remain socially distance from people. Very awesome job. Role models for other stores. 👍👍👍
Went there to return a phone and the Ignorant staff refused to take it because its reset to factory settings. The thief employees only take them if you leave all of your info on the phone so they can steal your life and money. They are rude, Ignorant and useless. And they dont have any Caucasians working there so you get nothing but attitude and ignorance. Xfinity is the worst company with the worst employees ever.
Getting to the store was quite difficult, had it not been for another reviewers input on location. Google definitely dropped the ball for directions on this one. Luckily it lets you suggest edits and change where the pins should be.... done, youre quite welcome!As for the store itself, heres the reason for the 5🌟 rating: exceptional, quick, and friendly service!!! Very knowledgeable reps to assist immediately upon entry!!!
I rarely post reviews but I felt the need to for my experience I had at Comcast. I have to give the Benton Harbor branch of Comcast a 5 star rating. My visits to Comcast in the past have been like going to the Secretary of State (which is terrible at best). This time was quite different. The store was clean and impressive. The most pleasant part though was the courteous personnel that work there. They were great. They tried to up sell some products but not overkill (which I hate).Overall, a wonderfully surprising experience.
We visited the store to make changes to our internet/cable package. We were greeted right away and the folks that work there were all friendly and helpful. After spending an hour on the phone with a completely unhelpful service representative, we were pleasantly surprised at the great level of care and service we received in the store. Thanks, guys!
Had to relocate my service and pay a bill
Staff was very friendly and informative. From walking in the door to walking out the door, it was a great experience.
I had a catastrophic accident with my phone. Lisa was extremely helpful in guiding me thru to pleasant conclusion. Top draw employee.
Super friendly staff will get everything you need taken care of quickly! They do a great job at creating a great experience!
Great service and great deal on xfinity mobile service added to our service.
Great customer service! Also, wonderful at meeting the requirements of social distancing while staying upbeat. Lots of great products as well.
After spending over 45 minutes on the phone on an automated call. Went to store to find 5 people, four standing around. No major up sells, but had to rent their stuff to make it work. Not a fan. Nice store though!
I would rate at zero stars if I could. Horrible customer service, argumentative, and belittling if you don’t “understand” their unwillingness to help. Employees are more interested in not completing work and collecting a paycheck than bring in new business. I time and again have tried to give Xfinity opportunities to redeem themselves, but they continue to fall flat.
Storm damaged our router. The visit was less than 5 minutes, no cost beyond the time/gas to get there and I now have a new modem-router.We showed up 30 minutes to close, no issue like one of the other reviews mentioned.Exactly what we needed. Comcast as a corp is still pretty much the devil but at least the local store is good.
Not a good experience by any means.Went in to simply start up a basic internet service and left with a substantially high bill with add ons we did not need.We had xfinity a few months ago and our bill was not that high. We were “helped” by Lisa, who was very rude, she was just rattling off numbers and prices rather than describing the options. We asked for internet and the basic channels and instead she said she was giving us more channels and phone number “for free”. We tried canceling that whole package all together and she was not let us. So I called customer service and canceled it myself.Overall very unhappy and did not appreciate Lisa and her rudeness and unwillingness to understand and listen to what we were wanting.
Horrible service and I cant believe that it was that horrible compared to normal. Dont want into use the kious then the next wk refuses your money n wants u to only use the kious while theyre visiting with their friends or family members and yelling across the store laughing and carrying on acting VERY unprofessional period! I drive 20+mins 1 way n get not 1 manager there n when I go in with manager there, its a whole nother environment and attitudes with the staff. Called corporate about it and reported and video recorded n emailed to them. I was discussed with the way they were no help not even for elderly women trying to use her Walker and take in boxes n they were too busy to even hold a door and their friends/family parked rt n front blocking the handicap lil ramp spot n offered no help! Huge disgusting staff and environment Friday 7/6/18.
Because I had a collection service call me and had me set up payments so I keep the pay bill paid off Even though I was making payments on it
Store representative was less than helpful. We do most shopping online, and we were excited to go in to the store. We made an appt. when we arrived he seemed like we were a disruption for him. We have been xfinity customers for over 14 years...home phone, 2 internet accounts, cable and three mobile phones. Everytime we asked him a question, he basically said he couldnt do anything we would have to call and do that online. Needless to say...not happy customers...going home to use our xfinity internet to order what we want after researching all options ourselves...
I dislike Comcast due to poor customer service. You will get passed from one representative to another without resolution.
The staff is rude and dismissive. They also act as if they dislike one another.
The store was nice and the manager was helpful. Very clean and updated. All the workers greeted me when I walked in.However the location is wrong and the store is in the Target plaza. Thank goodness for the other google review that warned me. I appreciate that!
It was awesome to meet Laura she waited on me and she was very good and very patient where did you find that young lady she was awesome
I was in the Comcast store in Benton Harbor but the TJ Max and was, what I feel, racially profiled. The tall salt/pepper caucasian male was rude and condescending. His words to me were Im not going to discuss your bill with you because I dont want my car keyed. I was completely stunned that he would make that remark to me. I am a 50+ year old professional and yes I am also Hispanic. I have never in my 50+ years have ever said, I didnt get the job because Im Mexican, or they dont like me because of the color of my skin. I just have always thought, maybe I wasnt qualified, or maybe they just dont like me and thats ok, I can live with that, what ever. But this guy did not know me from Adam, he just saw my color not who I am.
Unable to reach the local store by phone to see if the equipment I ordered is ready for pick-up.
I don’t know why I’m not being called back but have put in several calls to this service provider for internet who happens to be the only cable game in town. Across the span of several months I keep getting promised a call back that never came. I ended up buying a satiate service that cost more and loads slower but answered my calls. 🤷♀️
The guy who waited on us was rude, he completely ignored me. He only wanted to interact with my hubby (who didnt know what happened since he wasnt home) He came across as arrogant, and that he was to good to talk to me.
Dealt with both Lisa Caldwell & Apriala...last name not known...both ladies were very helpful & efficient....thank you for great service!!!!
I was greeted with a hello, have a seat and we will get to you shortly. I was waited on a few minutes after walking in, and in a few more minutes I completed my transaction and was out the door.
Visited to get internet set up. Vic made sure we had everything we need, and the best suited internet speed for us (we stream video games). He also informed us that we could pay less than we pay now for internet service through Comcast, which we will definitely be looking into. Got all of the equipment and information needed in the one visit, and he let us know we could call if we had any issues or questions. **As an added bonus, they were playing the Lego Movie on a TV in the lobby. It kept our 6yr old entertained and not bored and standing around the whole time!
I went here to return my equipment, and the female hostess was not friendly at all. Wouldnt recommend this store or being a slave to their service.
They said they submitted a ticket to see if I could get service at their house and it would take 3-5 days. Then when I asked again they said 1-2 weeks. Well it’s been 3 weeks now and I haven’t heard anything. I called the 1-800 number and found out no one ever submitted a ticket. Glad I wasted my time with this stupid company!!!
The woman who helped me quickly resolved an issue that two other associates on the phone could not resolve.
Ive tried speaking to them on multiple occasions regarding moving my service, and they are NOTHING BUT RUDE!!!! I wont be renewing my contract.
Awesome experience was definitely better than phone service which was trying to up charge meLaura at the Xfinity store was beyond great got my bill down to 90 bucks with a ton of extras not extra money Thank you you rock
I finally had a good experience Marcella Smith very helpful and friendly she will keep me as a comcast customer Benton Harbor location
Good internet but impossible to talk to any customer service representatives to resolve any issues. Just forget about it.
Very nice and clean! The young lady was very helpful and informative
Quick, super friendly service!
Very knowledable staff and store is open late which can be handy when to have a day shift job.
Troy was very helpful in getting my new Samsung Note 10+ all set up!
The were good a Xfinity was good.
What does one expect from minimum wage help? Theyre not too, bad.
This is rightly the WORST Company in America!More HATED than Monsanto, look it up!Save yourself the headache & go somewhere else!
Paid good money to watch tv and cant watch tv cuz it doesnt work
Fast service and friendly staff.
Decent service, clean store, not too long of a wait.
It was excellent..the young lady helped me and answered all my questions.
Fast and efficient service had to change out my cable box I was only in there about 10 minutes.
Showed up and saw that they locked the doors before closing time. Clerk glanced up pretending not to make eye contact. Im not coming back here.
Very friendly but could not get a new cable box to add to my account. Had to do that at home myself.
Outstanding staff, glad they moved to a new lactation, very organized and helpful
Lady helping was very helpful and knowledgeable about the products. Very nice
To much for basic cable... Rip off. You will be better off getting WiFi and Netflix... Trust me!
Ok I guess. Depends on who you get. Laura was great.
Donny was very helpful. He was very knowledgeable about the products and service.
15 min wait.Waits 15Then another 15 then another 15Keeps going and over an hour later still here just to return a box which takes less than 10 mins.
Very helpful helped me to enjoy my exfinity viewing pleasure and save money on my monthly bill.
It was a great experience,had great help
Went in to cut cord because of high cable cost. Had little trouble cutting cable. Just the attitude of the sales person
Store staff is very nice and professional
The constant interruption do to a technician is always working on something.
Could have been a better experience, but it was ok.
Xfinity is ridiculous. My parents live across the street and have Xfinity and a line runs right past my house but they say it would me 75,000 to hook up my house.
So much better than calling Comcast!!! Helpful, friendly staff! Thanks
Friendly, efficient. Short CoVid wait...
Food was delicious and the service was great
Better than calling some faceless phone person.
Friendly atmosphere and great customer service
Very accommodating staff.
The usual sales, bs {laffin} but its ok
Very helpful employees who fixed my problem with my cellphone.
Great store, very helpful employees
Staff is not very knowledgeable, computers and check processing very slow.
They have great services
Friendly service. Good price!
Been here a couple times when I had to change my equipment out.
Always fast friendly service
The ABSOLUTE Worst company on the planet!!!!!
Clean and friendly store.
Switched to Xfinity phone service...saved $100/mo.
Very time-consuming
Easy bill pay
They help where its good for them
Good communication and customer service
Good customer service.
Always nice.ppl
FED UP
I didnt go to this place
Very knowledgeable and helpful staff
Great, safe, service
Robert the tech was wonderful!
Slow they need more help
Good
Love my Xfinity cable.
Good service
Time will tell.
Not a lot of information
Come down on the price
Got the help I needed.
Excellent service
Decent service
WHY? WILL ANY PERSON RESPOND ???????????????????
👍🏾
Excellent
Easy in and out
Nice
Excellent!!!
Pricey
Paying bill
Total reviews rating 3.6
137 Reviews for Xfinity Store by Comcast 2023:
Review №1
2022-07-31The man we had take care of was gave us great customer service. We exchanged our modem and everything was good
Review №2
2022-07-29Welcome to my nightmare! I am done with Xfinity. It should NOT take two weeks to activate my cell phone! good GRIEF! good GRIEF Charlie Brown!
Review №3
2022-02-24I was greeted as soon as I walked in. Then after finding out what I was there for, the gentleman said I could have a seat and the next person available would help. I got to sit for a minute. The Marcella came over to see how she could help. She spent a lot of time with me to make sure I was getting the services I wanted. We had a very pleasent coversation and I left happy.
Review №4
2022-04-19They arent your friends, keep that in mind. Ignore the smiles and seemingly friendly service. You will be scammed or told 1 monthly price and receive another. It isnt personal its just how they do business.
Review №5
2022-07-19I came in with a bad modem and got it exchanged with a new modem, no questions asked. Employee was friendly and quick :)
Review №6
2022-04-21I couldnt pick up my equipment because i didnt get out of work till 7pm so I put my boyfriend on my account to pick it up and they told him he couldnt pick it up the 1st time .. Its the 1st & Last time any equipment will be picked up..Whats the point of putting someone on the account if they cant pick it up?
Review №7
2022-01-04I was honestly expecting a dingy room with bullet proof windows like previous Comcast stores Ive visited. Its not as it looks closer to a Verizon store. The staff was nice and attentive and after the months long fight with their corporate office this was a nice change of pace.
Review №8
2022-05-11Literally impossible to speak to a human. I can’t wait for this disdain for customer service to tank share prices it’s all they care about
Review №9
2022-04-13Service was great answered all my questions and got me all I needed to get my internet up and running
Review №10
2022-05-23They stole money from for phone I ordered I never got refunded and they know nothing about it I would just got to atnt