Zales Outlet in Birch Run

Review №1

2022-05-06

The staff at the Birch Run Outlet were all polite, patient and wonderful to work with! They are always respectful and go beyond the expected. I will definitely recommend their shop to anyone because they truly make their customers feel heard.

Review №2

2021-08-15

I have always had a great experience here. The sales people are very knowledgeable, and professional. Good selection for the size of the store. We will definitely be coming back.

Review №3

2022-05-08

Men selection is very limited to wedding bands no regular rings

Review №4

2020-08-17

Walked in ... The guy was nice at first. Then as i was looking at other jewlery he was distracted by other customers and helped them. He wasnt focused on. Just helping me. I found a necklace i wanted and purchased it. Come to find out they didnt have enough cash to give me back. So i had to return it get my money back and he wouldnt look at me the whole time and he called me the wrong name. Horrible exsperiance. Im sad. I wanted what i tried to purchase too it was on good Clearance. Dont even live close to there either! Ugh😩

Review №5

2018-02-02

Krista and John are both very respectful and professional. They are just wonderful people inside and out! They took care of me during a hard time with no problems. They are both very lovely people and because of them, they now have a customer for life!

Review №6

2020-08-16

I can understand how running a business during the pandemic times can be hard. I stood outside the door waiting for the worker to let me in for about 10 minutes. It was now 4:47 and they close shortly at 5. The person looked at us multiple times and never approached the door. They shut all thier lights to the building off at 4:50. They completely ignored us.

Review №7

2019-10-12

Great pieces. Love the quality and the prices.

Review №8

2022-08-13

Nice store, helpful staff

Review №9

2019-03-26

So my girlfriend and I came here to buy wedding bands and the gentlemen showed us right to them and we found what we wanted. He didnt try to upsell us on anything, just cut straight to the point. Helped us get sized, order sent, etc.Around 10 days later when we get a call about our rings being ready, they meant ring. A singular ring. Zales called us when only one of our rings was ready. They made us drive 3 hours round-trip and waste ~$20 in gas for one ring, only to call us the next day that the other ring is ready.When asked if they could ship it to a closer Zales because going back up was a major inconvenience, they told us because of inventory issues, it would be inconvenient for them to do so. So Zales is ok to inconvenience their customers, but not themselves. Definitely avoid if you dont live close, or all together if you want good post-sales help. Truly disappointing.

Review №10

2020-09-23

Got a beautiful ring , but some of the people are rude as hell , don’t answer when you call & then ignore your questions & concerns act like they aren’t on the line but you can hear people in the back ground !