Kerbside pickup
Yes
ZZ Performance in Wyoming
Categories
Location on the map
Wyoming, Kent County, Michigan, US
Service options
Delivery
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Phone: +1 616-532-5152
Site: http://www.zzperformance.com/
Site: http://www.zzperformance.com/
Opening hours
- Monday:9AM–5PM
- Tuesday:9AM–5PM
- Wednesday:9AM–5PM
- Thursday:9AM–5PM
- Friday:9AM–5PM
- Saturday:Closed
- Sunday:Closed
Comments (94)
Great pricing, knowledgeable staff on all things 3800 related supercharged are naturally aspirated. Went there to have some issues ironed out all some go-fast parts staff was friendly and very knowledgeable and fix the issue with my upgrades. Special shout-out to Turbo Tim.
ZZP has good products, but there customer service is poor.
READ THE RETURN AND WARRANTEE POLICY FIRST BEFORE YOU BUY!!10% restocking for NON ELECTRONIC parts only.You pay all shipping both ways plus duty $$$No reply to my emails to customer service. Phone service was worthless to solve my problem with their product.Never buying from them again. Im not the first -READ THE OTHER REVIEWS
Was up there this time for a tune update. Bo and Turbo Tim took great care of my Cruze. Its running great again.
Ordered an exhaust for my RS after waiting months to get it. Easy install and sounds great but when received it came with the muffler all dinged up and rippled looking on one side, customer service is borderline and the exhaust tips are welded all crooked. My kid could of did a better job aligning it. Horrible!!!
My experience was fine until I had to return a part I couldnt use. Their practically non-existent return policy, and Ryans desire to continually escalate the discussion into a Facebook-tier argument instead of hearing what I had to say and dropping it is enough to say that nobody should ever use this company for building an engine. The descriptions on their products are incomplete at best, misleading at worst.I spent $2,500 with them and they couldnt do so much as return $200 coil packs that I only learned were incompatible during the last step of my build (they never produced a single spark and the only wear was from bolting them in).There are a few other online shops with the exact same offerings, so I can confidently say I will never be using ZZP again. They dont have a clue what customer service is, or its effect on business.
Motors ran for 30 miles. Cylinder four had a ring failure. I called when it happened. They told me to get my shop to take it out and send it back. Took my shop a few months due to Covid to get it out. Now they refuse to cover it under warranty. Do not purchase from zzp please. I will update if they agree to help but now they won’t even answer the phone. 33 phone calls and no answer.
Tried to return products that dont fit my car. They werent willing to work with me because its been 30 days. Although, i have spent over $500 on their products. Woman that answered the phone was extremely unprofessional and was only willing to talk about what she couldnt do instead of trying to figure out what she could do. Do not do business with. Seriously not worth it.
Would give 0 stars if possible. Spent 1400 dollars in parts for my 2014 Cadillac ats. Asked for a MAF transfer function. Guy on the phone didnt know what I was talking about, but with more explanation he offered to have me pay for a tune. I have the rest of the tune figured out, but a MAF transfer function is something which makes the process easier. I wanted to make sure I dont have a boost or pre turbo leak. The person on the phone was extremely rude and short with me, and hung up on me.
Love this company! They do awesome work, and sell great parts for a great price!My 04 Redline is waaayy faster than stock now. Leave it to them for all of your tuning needs too!Highly recommended!
So I had a part that malfunctioned, I contacted them for warranty and I thought I was out of warranty and told them that. Even then they still offered to fix/replace it outside of warranty. So right there was just amazing customer service. Turns out I was wrong, it wasnt out of warranty but still I was very impressed with the fact that they even offered to replace it after I told them it was out of warranty! Also, their response times were next too none. It was absolutely incredible to see this kind of support and because of that I will highly recommend them. They ship things out really quickly and respond to anything realy quickly. So like I said, highly reccomended!
FANTASTIC EXPERIENCE AND I WILL BE ORDERING FROM THEM IN THE FUTURE!Have the utmost confidence when ordering from this company. They respond to emails and answer questions promptly and informatively. Although they were slammed with orders, they still shipped my Stage 1 kit the day it was ordered. Its now waiting for me at the local UPS pickup a day earlier than planned. Could not be happier with the customer service.
Horrible customer service, parts are cheap
I ordered some replacement rocker arm bolts. I never received them. I called and talked to jill. She was no help and rude. She hung up on me. I guess I am out the $32. Would NEVER do business with them AGAIN! Thanks zz
Great products! Fast service and was met curbside with my parts! Very friendly staff and quick transactions. I’ll be back soon!
Bought two kits to install in my Rivieras being assured they would fit? They did not and modifications had to be done then the cars would not run properly and now must spend more money to take it all off. Will see how ZZ performance handles my complaint. At $95 an hour this fiasco hurt me.
Top notch customer service. The knowledge and friendly nature of the staff here is bar none. From quick questions, custom parts and total builds they will bring your dream to life. I will never go to another custom parts shop. You Guys Rock!
Have been buying parts from ZZP for the last 5 years, and its been nothing but a great experience. Having the best supplier of aftermarket parts right here in Grand Rapids is awesome. Quality is top notch, prices are the best in the business, and you cant get much better staff.For anything 3800, Ecotec, ATS, or LSX related I will always recommend ZZPerformance first.
Man, where do I begin. I purchased the ZZP 1.0 PCM for my 2001 Buick Park Ave Ultra. The car is in great running order and has some light mods but man.. when I plugged this PCM in my car came alive. Runs cool, pulls hard and the skip shift feature is incredible. The turnaround time was insanely fast, Tim was very helpful in answering any questions I had before I made the purchase. Can’t wait to throw more money at these guys. I’m hooked. Starting on my fiancé’s Cruze next. Thanks ZZP.
Love it!! Nice and clean. People are friendly.
Absolute losers with no idea how to treat customers. Whoever runs your ebay page, fire them. I was nice and willing to work with you guys up until this point.
The best customer service I have ever had from a company I ordered a PCM from Kyle when it came in it wasnt working properly I contacted Kyle he sent me a shipping label to send it back fixed the problem and next day aired it back to me Everything works perfectly now their customer service is 2nd to none If youre looking for performance out of your Slingshot ZZ performance is the way to go Kyle is full of great information and like I said customer service 2nd to none
Bought a PCM from them and selected to send mine in to avoid having to do a security relearn. Well they send me back a random PCM and the excuse is mine could not be tuned. Then the tuner is not available so they can not ask him what happened, well I wait a couple days and I guess the tuner has not been in since then as they have not followed up with me. Now if I want to use it I will have to go through the security learn process I was trying to avoid. Horrible customer service.
Been working with ZZP for a while building my 2002 GTP. Never a hiccup in products, great prices! and Fast delivery. Communication was awesome when tuneing my ECU ( Thumbs Up To TURBO TIM).Im looking forward to my next purchase - Cole
Great online service just picked up some parts for my 2006 lsj came in early and well packaged look forward to future purchases from this company for anything ecotech
Great customer service! I had an order shipped to me and one part was mistakenly pulled incorrectly. I contacted them via their LiveChat on a Saturday night around 1030pm not expecting to hear anything until Monday morning. I had a response from Kyle within 10min apologizing for the error and saying he would contact me first thing on Monday morning as soon as he was back in the office. Fast forward to Monday morning at 730AM!!!! I had an email from ZZP shipping and response from Kyle waiting for me in my in box saying that he had the issue corrected, my part would be there tomorrow along with some ZZP swag, and that the shipping department would be emailing me a prepaid return label which is exactly what the other email was. Props to ZZP customer service, you have a life long customer!
First off great customer service, they really care about there customers and strive to get back to you in email very quickly with good information. There parts online are at good fair prices and are of great quality. after 2 years of messing with other performance shops none compare to the lengths zzp goes with dyno tuning there parts to perfection.I drove to them to have a pcm 1.0 put in my 2007 gp to remove my speed limiter, raise my rev limiter, and change my shift points, sense 2006-2008 grand prix cant be modded they put a 2005 pcm in there and one of the owners drove the car around with his computer hooked up and monitored everything for me and my car is running better then brand new.Iv also ordered off there website and had items delivered and they emailed me with updates on how my order was going and overall a great customer support.would recommend to anyone with a gm car they want faster!
After having two of this companies PCMs going bad. it is really hard for me to find that I would recommend their product to anyone, furthermore after is was brought to their attention they refused to help in any way with replacing them, i asked since I as returning customer and I wanted to just buy a new one but with a discount since two of their devices went bad in my car im not asking for anything free but to say we aren’t running any specials or discounts is insulting. I find this to be in poor taste and lake of customer service.
Way to much run around not worth the time or waste of energy.
Awesome experience with zzp, they really hooked it up and they sell quality parts and customer service. Everyone is very knowledgeable and I was more than pleased with the results of their upgrades on my car. Night and day different on my Chevy Cruze Eco😂🙏
Awesome place! They have some of the coolest cars Ive ever seen and the staff is wonderful, polite, respectful and hard working.
This company is absolutely fantastic! Great parts, great customer service and great prices!
Turbo Tim is very nice and accommodating to your needs. He is a miracle worker of the automotive industry. Very flexible with the customers schedule too. Great job.
I ordered some replacement bolts for my modular pully and they were clearly used and sent back from another customer. Very dissapointed. Will be soursing parts elsewere.
ZZP totally did a dammm good good on my 2009 HHR SS. The car is like a totally different vehicle. I got a LDK motor, zzp 3 downpipe, zzp cold air induction, zzp injectors, zzp inter-cooler, zzp tune and a stage 3 clutch. I cant believe how responsive the hhr is now. Love the car.
Knowledgeable and awesome performance, have been there numerous times with my car. Then to think the cobalt pushes over 400 hp with their products :)
Convenient location and has much of the parts I need. My ATS tune is a great investment, and the reps have helped me with all my questions.
Friendly staff. Willing to work with me on the issues with my cobalt. Definitely recommend for any aftermarket application for your vehicle.
My wife hit a big pothole down the street and blew out a tire on the way to work in a bad snow storm (at 6:15 am). She pulled into their lot and called me to come change her tire. One of the employees who just pulled in and saw me struggling came out and offered me an impact and helped me change her tire.
Very nice staff. Ran to a few issues but was resolved in time. A great place to get performance parts. Overall a great experience.
Turbo tim was extremely helpful and polite he walked me through everything he was going to do to tune my vehicle and it works better than it did great job thanks tim
If you go anywhere else, you may as well throw your money in the river! Some of the most knowledgeable and incredible staff. Going above and beyond your typical mechanic.
Jordan and the guys at ZZperformance got my 2016 Cadillac ats 2.0T coupe at around two o clock because I drove for 4 hours one-way from Milwaukee to there shop in grand rapids so they could do a catted ZZP down pipe , a 67mm throttle body, intake and throttle silicone hoses, drop in KN filter and then flash tune the car all before closing time which they did and yes I am very satisfied with there parts, maintenance shop and turn around time.next items I am looking forward to are turbo upgrade, E-85 and swapping out the pistons and connecting rods.Thanks guys for making me smile every time I hit the gas
In stock still means they have to fabricate the parts, made to order just a fair warning
Took my 2009 HHR SS to get fixed and those guys put together a hellva motor. I recommend zzp to anyone wanting more from there ecotec motor
Excellent service. friendly staff. well worth the trip. support well above and beyond the average go fast shop!!
Boyfriend has used this place a few times now and has not be disappointed.
Great place to begin hopping up 3800/Ecotec engines and mod the cars they came in. Very professional and high quality parts.
Fabulous service and excellent workmanship. Highly recommend this shop for your vehicles repair.
Closed to the public. Ordered the wrong parts and they are not getting back to me to return them.
Awesome staff! They support many platforms so if youre unsure give them a call or check out there website.
They know their stuff on 3.8 Grand PrixsGreat quality and fair prices
Had an issue with my cobalt and talked to them gave me advise to fix the problem Big Thanks to them for helping out
Great place to pick up aftermarket parts for your Cobalt!
Great service, friendly staff. I will definitely do business again
Sloppy work, lost parts, didnt perform work requested as agreed. Would NOT recommend going here.
Great selection and super fast shipping.
The wait was longer than expected, but the service was good and the service purchased was great.
Good people...Good Products... Been there many times... UPGRADE is the force behind life
Great attention to customer... the only bad thing is that they dont have a nice web page.
Friendly and knowledgeable staff with excellent products and service. Thank you!
Great customer service.Turbo TIM is the man.
Love the parts for the 3800’s
Awful customer service. They never answer the phones and do not return call messages.
Very professional company, with great customer service.
Excellent service, excellent customer service,excellent products. 10/10!!
Next level performance modifications. If you want something done right taken it to Zoom at zz performance!
Rude. Watch your mouth and help me with the sale.
The place is great asked a question the guy was very knowledgeable and polite, very helpful.
Always friendly and very knowledgeable!
Very nice and informative. Great service
Super knowledgeable and helpful staff. Would highly recommend!
Always a huge help. Everyone there us awesome.
Got the car up and running in tip top shape
Best for your Grand Prix parts
Excellent products at great prices!
Just amazing, absolutely amazing. Zzp is king!
Great and fast would highly recommend
Helpful staff and quality parts.
Cadillac ATS 2.0 Ecotec turbo Magic
Amazing intelligent people to deal with.
Great place and people
Awesome
Top Notch.
Total reviews rating 4.3
94 Reviews for ZZ Performance 2023:
Review №1
2021-10-25Awesome place with amazing customer service. A place where you can tell they really value their customers because they are always willing to help you through your project and reach your goals. Worth the multiple 4.5 hr trips each way to have the ecotec masters tune my car. With there help iv broken multiple sc records. Cant thank them enough for the major role they had in making my car a success. Thanks zzperformance crew
Review №2
2022-04-29Visited in shop the other day, and just an all around great group of people. Cant argue with pricing and the staff was great. I think Ill have to find reasons to stop in to spend money. I got a body kit, and lowering springs for my sonic. Parts turned out great and fitment was on point. See you at the grid!
Review №3
2021-10-08I’ve been ordering parts from ZZP for 5 years now and have spent nearly $10,000 in parts. Top quality parts and top quality customer service and everything ships 2200 miles for me and have never had a problem! I’ll be using them for as long as I have a car they make parts for! I’d give 10 stars if I could!
Review №4
2022-06-24Fantastic company to work with! Products are high quality and reasonably priced, staff is very knowledgeable and respond very quickly. Have bought from them many times and delivery is always fast. Lifelong customer, keep it up ZZP!
Review №5
2022-04-08To be honest I absolutely love zzp, their parts are high quality and affordable, their team knows a lot about the cobalts and the other cars that they focus on. Their website is very easy to use and has a huge variety of parts. I absolutely love their team and the videos they post on YouTube. There customer service team is very helpful and responds quickly. I remember one time I contacted them about something that has nothing to do with their parts or service (I was asking them where Tyler got his custom tail lights on his N/A Cobalt) and Tyler responded himself and sent me the link. Their parts also arrive very quickly, usually within a day. My only complaint would be that shipping can be pricy, as when I ordered 5-6 items UPS Ground shipping costed around $40 and priority shipping costed around $90, but overall I absolutely love ZZP, Im planning on buying even more parts from them in the future and I’d highly recommend ZZP to others.
Review №6
2022-08-04I ordered a kit from zzperformance for my 2014 Chevy Cruze Lt 1.4l parts came quick also got the interface. The response time is awesome fast! And turbo tim is the man that can!!! Thank you for your help my guys/girls!!!!
Review №7
2022-07-09I spent over 400 dollars and they refuse to give me my money back after I tried to return it. Ashley from customer service was arguing with me instead of trying to figure out what was wrong. Ashley also said that there company thinks that the customer is usually wrong. I asked to speak to a supervisor and thats the last I heard from them. They have to steal from hard working people just to stay in business, how pathetic. STAY AWAY FROM ZZP.
Review №8
2021-06-30EDIT 6-30-21 - After writing this review, ZZP refunded $120.10 (deposit for replacement pod + shipping the new pod to us). They tried arguing with me in facebook chat that they refunded the shipping costs to return the old one when they didnt. They only refunded the shipping costs for the new order we placed for a 2nd pod.Extremely unprofessional, condescending, then blocked me once I asked when I could expect the other $15 in return shipping costs. Stay away.ZZP Sells Defective Product, Acknowledges Product is Defective, Then Expects You Pay Return Shipping (see emails at end)-----------------------------------------------------------My father put in multiple orders for his Cadillac ATS totaling around $5,000. Big turbo, stage 1, stage 2, e85, stage 2 cams, valve springs, you name it.One of items was a pillar pod for an aeroforce gauge. The pillar pod was transported with other items like the cams, springs, etc and warped in t0ransit. Upon installation it has a major design flaw that makes the 2nd support bracket interfere with the sunroof drain tube and causes it to bow even further.You can see how poorly it looks on the car when installed.After paying a deposit for another one, they are refusing to supply a label to send the defective one back. They hide behind their policy and expect customers to pay out of pocket to send their defective items back, even after youve spent literally thousands with them.Extremely poor customer service and would highly NOT recommend anyone shop at this place. This adversarial attitude towards good paying customers and the lack of good business ethics is a black eye on the entire modding community.
Review №9
2021-05-18I came here recently to get their LED headlights on my Cadillac ATS, and I’m absolutely glad I came here, very fast service, great customer service, and kept me updated during the install.Highly recommend coming here:)
Review №10
2020-10-19I have asked questions via email of this place and got amazing support and help! I will return (online) to buy again just based on the amazing support i got and the knowledge given. The products are equally as good. Somehow, this place just rocks at performance car toys :) If youre in the area go here.. if you are not.. use the site. zzperformance.com! Thank you guys for my Intake and the email help!