Top Van Rental Agency in Antioch
U-Haul Neighborhood Dealer
2425 Willow Ave, Antioch, CA 94509, United States
WORST customer service Ive ever had in my life. I was just called by the owner NAN who possess not an OUNCE of customer service skills. After spending 3+ hours on the phone yesterday due to my 26 FT truck reservation that was make 1.5 WEEKS prior no longer being available and being told 36 hrs before moving, the only option was renting two 15 trucks instead. This was arranged by U_Haul corporate and I received my reservation confirmations for pick up today at 11:30am.I had to take an unscheduled partial day off today in order to be able to move due to these changes and so when I received this phone call from this women who basically just told me that I was not getting the addl truck and that I was only moving between cities 30 miles each way and I could make multiple trips, I was infuriated. She didnt try and apologize for the inconvenience, I explained what had transpired yesterday and spending 3 hrs on the phone, having to take an unscheduled half day off. etc and she basically said she didnt give a care and that I was SOL. I told her she had terrible customer service and imagine if she was the customer and I was treating her this way and she said she was the owner of the company, has been doing this 18 years and doesnt care about my sob story. She said its not her problem that she is irritated to find out this morning that she has been overbooked and Ill have to deal with it. She then preceded to tell me that she isnt even open until 9am (an hour and a half away) and hung up on me.The days of treating customers fairly seems to not be important. They are absolutely worthless, the worst business entity I have ever dealt with and by far the worst customer service Ive ever experienced. Its no wonder they get a 1/10 through the ConsumerAffairs website and horrible ratings through every other ratings agency/website out there. They dont care about their customers and your reservation confirmations are WORTHLESS.Extremely poor customer service. They have lost my business and anyone else that I would have recommended. U-Haul needs a crash course in customer service and the owner at this location needs a lesson on EMPATHY.
U-Haul Neighborhood Dealer
2413 A St, Antioch, CA 94509, United States
Mr Errick was so great! He answered all my questions. He got me the truck I needed, explained everything in detail, and was quick. I will definitely be back soon! Thank you so much!
U-Haul Neighborhood Dealer
2028 A St, Antioch, CA 94509, United States
Wonderful service! Uhaul near cemetery messed up my reservation, customer service sent it over to A st and I was driving in a truck within 10 minutes!