Top Van Rental Agency in Richmond
U-Haul of Richmond
1017 23rd St, Richmond, CA 94804, United States
Horrible service but I assume no one cares. Had an original install date of 12/15/20 for a tow hitch install. Was called on 12/12/20 and was told part was delayed and installed postponed till 1/4/21. Received another call on 1/2/20 that they would need to reschedule as the person doing the install would not be in. Soonest available to reschedule was 1/7/21. Already aggravated as I needed the hitch installed I agreed to the 1/7/21 date at 12:30pm. I drove 40 minutes there as I live in San Francisco for the scheduled install. I arrive on time and was immediately told that they would have to reschedule as their tow hitch install employee was not in. Already upset that I drove out and wasted my time and didnt receive any call/notification to reschedule the attendant told me to come back Saturday 1/9/20 at 1:30pm. He guaranteed me he would do it himself if he had to. Then offered a discount for my troubles. Already annoyed I just agreed since I had no other option as my move date was nearing soon and was out of options. The final straw was I showed up on 1/9/20 at 1:30pm as instructed, handed my keys over and was told it would be about 2.5hours as the installer was finishing up another install. With nowhere to go I walked around town for a few hours since I had no other means of transportation then figured I would make my way back. I show up at 5:30pm. 3 hours later and my vehicle was still untouched. Hadnt even been moved into the install area. Upset already of the huge waste of my time and level of unprofessionalism of the employees there, I immediately demanded my keys and full refund as I was done. The employee at the desk then had the nerves to acuse me of being disrespectful for being upset at the situation. Hello?! Wasting my time 3 different times and not completing the service isnt disrespectful to the customer? Even though I didnt raise my voice, just demanded my keys and my money back. The most horrible experience I can think of. How can you run a business like that? Oh and on top of that just me trying to go the extra mile as the customer trying to call ahead to verify if the appointment is still on or check on any delays is useless. They do not answer the phone at all!