Top Equipment Rental Agency in San Marcos
Tool & Truck Rental Center at The Home Depot
550 W San Marcos Blvd, San Marcos, CA 92069, United States
I needed to rent a cargo van last minute. I had made a reservation with another company and was later told they had no vehicles available. I called several other places with the same result. I finally booked a reservation via the Home Depot website. I called immediately afterward to confirm the vehicle availability. The woman on the phone put me at ease and made the process so easy, confirming that there would be no vehicle shortages. When I finally came to pick up the vehicle, I was able to make changes to my reservation. Again, the woman behind the counter put me at ease and walked me through the process so easily. I dont know if its the way Home Depot operates or if it was this woman in particular, but I had a great experience.
United Rentals - Power & HVAC
220 Distribution St, San Marcos, CA 92078, United States
I am a do it yourselfer. Not a contractor, just a little guy who will rent a few things a few times a year and this is how united treated me:Had a horrible experience with the green place down the street. So I Walked into a mans showroom. Talked to the cs and was out in 10 minutes. They know what they are doing and they get er done. Not going anywhere else for machine or tool rental again.Edit. Went in this morning and they made a mistake. But the cs fixed it. 100% customer satisfaction. I love this place.Update. Holy cow. I think the manager is the one who made the mistake and i think he compensated me even more with an extra free day ($700 value) Wish I knew he was gonna do that, I would have planned to work that day. Thank you united, you are the best, and the Escondido branch will have my business for life.Note. They treated me like someone that was important and in my possible future career I may need to use them more than 2 times a year. It will possibly be more like 2 times a week.