Top Truck Rental Agency in Rialto
U-Haul Moving & Storage of Rialto
2775 Foothill Blvd, Rialto, CA 92376, United States
The first time we rented from this place a gentleman helped us out, the experience was great. Took care of the reservation online, got there, signed off on everything, and went about our way. About two months later, rented again, a woman helped us. The service was terrible, the treatment was terrible, she stared my husband up and down, questioned his out of state ID, had to show his military ID — basically treated him and looked at him like a criminal. Called his cell phone number to verify it's validity while he was standing there -odd. On top of this, the van was filthy! All of this may be procedural, but that was nothing like our first experience, and the process could be handled much more professionally. No smiles, no “hey, how are you's”, the long wait when no one else was there — unnecessary, just plain terrible. We won't be using this location again, especially when there are so many others to choose from. If I were you, I'd look elsewhere unless the gentleman who helped us initially works the day you pickup. I'm sure the good reviews listed here are justified and most likely earned when that same gentleman helped them.