Top Van Rental Agency in Menifee
U-Haul Neighborhood Dealer
26850 Encanto Dr, Menifee, CA 92585, United States
Never written a review in my life but I will for this location. I requested staff have manager call me to discuss extra charge for blankets not being folded as well as to direct me to the line item on the contract. I did not receive a call or email about this issue. Instead they just charged my card and sent me an invoice via email. I have used Uhaul for various transportation services across the midwest the past 6 years and have never had this issue. I will no longer be using the company personally and for my business.
U-Haul Neighborhood Dealer
27887 Holland Rd Ste 200, Menifee, CA 92584, United States
So we go ahead and plan our move down to the fine detail, as you should. We pick up the truck the night before the move to have plenty of time since our movers are paid by the hour. Unfortunately, it was during a storm in California, which never happens! However, as we get the truck ready to start packing it in the morning, we realized it's leaking everywhere from the top corners on both sides all on to the mother's attic area. Obviously we can't use this truck since all of our stuff will now be soaking wet. We call U-Haul and after 45 minutes of wasted time and paid movers, we find another truck and have to drive 45 minutes, each way to go get it. Nobody will answer the phone at the stores, so we still have no idea at this point what the compensation is going to be. This was a huge delay for us in our move and did I mention that the new truck leaked as well!?!? Then of course they went ahead and charged us an extra day since we were “late returning the truck from the original plan”! So now we've paid our movers extra time and only one person said they might comp us for $50 so trust and believe we will be following up on this! Hey U-Haul……..you can't seal corners with silicone on metal! So moral of the story is, if you're packing in a dry climate, but moving to where it's going to be raining or even thick fog or snow, I would suggest running the hose for a good couple minutes over those top corners to make sure it's not going to leak!