Top Trailer Rental Service in Modesto
U-Haul Moving & Storage Of Modesto
4131 McHenry Ave, Modesto, CA 95356, United States
Absolutely the worst UHaul customer service ever! Reservation #87223046I've used UHaul more than seven times in the last few years, and this experience takes the cake!Not only did they not allow me to pick up my equipment where I rented it, which is 15 minutes from my house, they chose TWO places thirty minutes from my house in two different directions, so I had to drive south for thirty minutes to drop off my husband, then drive north an hour to pick up the second item.To make matters worse, when I got there, I needed to use the bathroom. The lady informed me they didn't have a public bathroom. At this point, I'm still being nice as I ask, “Where do you go; there's no place around here?” She informs me, “We don't have ‘public' restrooms,” then informs me my appointment is no good; “we won't have your equipment for two and a half hours.” I'm still calm, because I really need to use the bathroom. “Ma'am, I've been driving for one and a half hours, may I please use your facilities?”“No...there's a place down the street.” Now I'm thinking... “Why should a place down the street allow me? I didn't spend $3000 there.”I beg her, remind her how far I've driven, and that I'm the only person inside the establishment, and she insists, “No!”At this point, I run out the door, because the UHaul is located in a commercial district. First gas station, no facilities. First fast food restaurant, closed down.Twenty minutes later, in tears, I find a fast food restaurant.Now tell me, as a paying customer, when you know your location is in the middle of nowhere, AND you're changing your appointment time by two and a half hours, why wouldn't you allow a fifty-year-old woman who's begging you, in tears, to use your restroom?What is the “customer service” world coming to?I can't even express how utterly sad I am that they would treat a customer who's spending three thousand dollars like this! I mean, she's human, right? Not a robot! Surely she understands physical needs. Then again, I guess not! ?
U-Haul at Kansas Ave
837 Kansas Ave, Modesto, CA 95351, United States
This place legitimately needs to be shut down.I made a reservation with Uhaul Modesto to ship a Ubox to Michigan, but at the last second it was transferred to these guys. It has been one of the most stressful and frustrating experiences in my entire life, no joke! Originally I was supposed to load on 12/13, box shipped 12/16, and arrive in Michigan 12/31. Heres the actual progression:12/11/19 - Website said I had 24/7 access to my U-box. I found out only AFTER calling this place that I had to access my box no less than 2 hours before closing. The lady I spoke to sounded like she had zero idea what she was talking about...I had to pry and do all the thinking for her in order to get any answers.12/13/19- Reservation was cancelled from underneath me without any notice on the day of the reservation. I only found out because I gave them a courtesy call that I was on my way down there so they could grab my box. This lack of communication is a theme with this company. The pickup was immediately bumped to 12/19 because of this. Thankfully I had my van rental for the full weekend.12/14/19 - I started loading my stuff. Guy (Fernando?) sold me a lock for 3 or 4 bucks. Turns out it cost almost double that when I checked out, after I already placed the lock on my ubox.12/21/19 - I arrived in Michigan and noticed the box was still Preparing for Shipment. I kept an eye on the box for a few more days, and whenever the Pickup Date arrived, it would shift forward a couple more days.12/24/19 - I called the u-haul 1-800 number. They said it would be shipping by Thursday 12/26. It did not. I expected this with it being the day after Christmas.12/27/19 - I called u-haul again on Friday. Same response just to keep an eye out12/28/19 - I called the u-haul store directly. The person said theyd leave a note for the manager and he would call me back. Surprise, he didnt12/28/19 - Later that day I called the 1-800 number, and, SURPRISE, the box was magically scanned for shipment that morning, shortly after I called the store. How long would the box have sat there if I hadnt made this call?12/30/19 - Box finally ships on Monday. Called the store again and decided to wait for however long it took to speak directly to the manager. waited on hold for 15 minutes to speak to the manager, and he said it was Being loaded on the truck right now. Apparently it actually was. My box was supposed to leave on 12/16, but thanks to this store, didnt leave until 12/30.Once my stuff was on its way, I could finally breath again and was almost ready to let all of this slide...until today. When I made my reservation, the website said I would be receiving 1 month of free storage in Michigan. This morning, I was charged $99.15 for storage, resulting in an overdraft fee from my bank. Apparently, because these guys cancelled and re-made my reservation, I lost the promotion but still had the storage contract. Luckily, I didnt end up needing it and the store out here is going to give me my money back, but regardless these guys tried to steal $100 from me after all of this.And you know the kicker of all of this? The uhaul website lists a guaranteed arrival date. Thats a straight up lie. Its only guaranteed once its on the truck, so they moved around my guaranteed arrival date however they saw fit. There is zero incentive for a store like this to fulfill their end of the contract....and I will be receiving exactly zero compensation for all the problems this place caused. I try to be a nice guy and get along with as many people as possible, and I understand that things happen. But I will not put up with paying a company to screw me over like what happened here.DO NOT GO HERE. And most importantly, DO NOT EVER USE U-BOX. Spend the extra money on a Pod, or a trailer, or anything else, but do not entrust your belongings to this company.
U-Haul Neighborhood Dealer
3941 McHenry Ave, Modesto, CA 95356, United States
UHaul really needs to step up their game.My experience today has been terrible. I reserved a trailer online ahead of time at a specific location because it's close to me. I received an email a day before stating that my reservation was updated and that the trailer I requested was now available at a different location. I'm thinking okay then because I need it. So we drive to the other location which is about 20 minutes away and when we get there the employee says” uhhh the trailer isn't here at this location for you” I show the employee the email stating that the trailer is available for me and he looks like a deer in headlights.After he fiddles with the system he tells me the trailer is available at the original location I had requested. I'm quite frustrated at this point and the employee could care less. No apology, no further customer service to even attempt to make my experience better.We then start the journey back to the UHaul location where I wanted to pick up the trailer. I put my earbuds in to call UHaul customer service because I really want to provide feedback about what has transpired.I'm on hold for over an hour! I was on hold while going to the UHaul location and when I get there guess what- they need to scan my license! My license expired back in May 2021 and I renewed it online. I rented a UHaul truck a month ago when I moved to Modesto and the UHaul location said no problem! We believe you just show us the proof. Imagine my frustration when this comes up. I explained to the employee but he insisted that it's their policy blah blah blah. So I use my dad's license. We finally get the trailer and yes, still on hold with UHaul customer service. I finally reach someone who hears me out and tells me at the end of my rant that there's nothing he can do for me aside from forward my information to the UHaul manager at the location I was at. Really UHaul?! You had me holding for over an hour just to tell me that!? SMH. I expected better service. So disappointed. Let's see what the manager says when they call me.
U-Haul Moving & Storage at McHenry Ave
2012 McHenry Ave, Modesto, CA 95350, United States
First of all, the access hours at this location is not what's listed online or in the app. Their access hours are actually 7am to 7 pm and apparently according to the manager Mike, I'm supposed to call to confirm the hours are different from what's posted online and in the app. I arrived with hired help at 8 pm and was denied access into the building. I experienced Awful customer service from Mike. Not to mention, Their elevator is out of service for access to second floor and they don't have anything of the same size on the first floor to give me. After all the issues and expenses I incurred due to them not being open, they were not willing to offer me any compensation of a free month of rental for the 70 extra miles driven in the U-Haul and additional day rental costs to return the truck. I also had to take the day off of work to handle this situation and find storage at another location and had to pay for the moving guys a second time. Absolutely awful experience with the manager Mike and his bad attitude. Would not recommend trusting them with my belongings.
U-Haul Neighborhood Dealer
2021 Standiford Ave, Modesto, CA 95350, United States
Generally I have found businesses that hang a sign regarding being rude to their employees, we will ask you to leave or call legal action, are defending bad employees. This business as again reinforce that point. Rudest employees I have ever met.I can see why they would think they need to hang a sign to protect their employees, no doubt they get numerous complaints from the consumers.
JPs Junk Removal & Trailer Rentals
912 11th St #201-7, Modesto, CA 95354, United States
Working with Paul was great he was responsive, timely professional, and kind while setting up a date and time to pick up my couch. He was competent, professional, and great to work with when he arrived. I highly recommend JP trailer Rentals for your next job. I certainly will be using JP Trailer Rentals services in the future.
U-Haul Neighborhood Dealer
110 Trask Ln, Modesto, CA 95354, United States
James was super easy to work with and very insightful.
Top other services in Modesto:
Speer Floors
937 N Emerald Ave #D, Modesto, CA 95351, United States
It was a pleasure to work with Larry from the very first time I called to discuss the work that needed to be done. We were wanting to replace all of the tile and laminate to one flooring throughout the whole house. Larry was friendly, reliable, and worked extremely quickly to help us pick a flooring, and order the materials. We ended up with a RigidCore, Floating Floor (Which we absolutely love! - Very Durable for our doggies and fast paced lifestyle) All in all, the process from start to finish was completed in less than two weeks time. On top of being amazing and efficient, Larry was able to quote a price that came in under any other bid. Im not a person who always goes for the lowest bid, so this was a real nice surprise to find that the person of choice was actually a very fair priced bid (and so much appreciated).Day of the install, Gus and his crew arrived to complete the job timely and with smiles on their faces. They were very friendly, and did amazing work! (especially undercutting the fireplace!!) No corner was cut, and they took the time to make sure everything was satisfactory, doing walk throughs everyday to show me the work that was done. When we ran into some mold issues unexpectedly, Gus and Larry worked quickly to help me understand the issue and how to resolve it (and with minimal cost added to the job).Im not a huge review person, but I have dealt with too many BAD subs and contractors to not take the time to promote an AMAZING one. If you are doing floors, Larry and Gus are your guys!P.s. Larry if you ever read this review, you were right to convince us to go with higher base boards! They are BEAUTIFUL and it really ties the house together so nicely! Thanks again!
Noble Plumbing
1219 Kansas Ave Ste #1, Modesto, CA 95351, United States
I backed a trailer into the garden hose valve in the front of my house... Unfortunately, it is not only for the garden hose, but is also the water main for my entire house. ? A call to Noble and they had a plumber here within the hour. He was very polite and seemed knowledgeable. Started by digging the pipe I bumped out of the dirt and found a plastic fitting that snapped. Fixed that within minutes. Turned the water back on and nothing. Zero water to anywhere in the house. So, he continued to dig, but was going to have to break the stucco out on the front of the house to follow the pipe. Instead of that, he moved to the interior of that wall and had to break through the sheet rock in my garage and jackhammer concrete from the slab foundation to find where the copper pipe had bent/collapsed. Fast forward a few hours of demo and my family of 7 had water back. Noble had the best price for the emergency/holiday/weekend fee out of the 7 places I called. (it was later in the afternoon on a holiday weekend, of course) They showed up when they said they would, they worked very hard and were able to restore our water alot faster than expected. They also did not try to do more than necessary. (All of the jackhammering broke loose the dirt/debris that formed a clog where I had broken the plastic fitting just underground.) So, once the plastic pipe was repaired and the wall/concrete was opened up, we realized the water was flowing fine. Rather than try and convince me to continue on and replace the dented copper pipe that was now working as it should, he recommended I just leave it as is for a bit. Dont concrete back or close up the hole, just in case, but watch it for a week or two. If there are no problems/leaks, then concrete/sheetrock it back, no problem. He felt bad that he was charging us for digging it all out for no reason, but that is what caused the blockage to break apart. He easily could have said oh yeah, that dent there is not okay, it must be replaced. I would not have known any better or different and they would have made a ton more $ off me that day. But, because he was honest he now has a customer for life and I hope my referrals and continued business with Noble will more than make up for it!