Top Van Rental Agency in Livermore
U-Haul Moving & Storage of Livermore
3429 Gardella Plaza, Livermore, CA 94550, United States
One star, and if I could give them zero stars, I would. You should NEVER deal with this Livermore U-Haul outlet. These people straight-up LIED to us. We wanted a one-way rental with pickup in Livermore and dropoff in the Salt Lake City area. They told us that with one-way rentals, they would not be able to tell us until the day before pickup where we would have to acquire the trailer – we might have to go as far away as Sacramento to get it. Obviously we wanted to pick it up in Livermore. So, in order to “guarantee” pickup in Livermore, we opted for a round-trip arrangement instead, even though it meant we would have to haul an empty trailer 750 miles back home with us, slowing our return home considerably.Lo and behold, we get a text saying that we must pick up the trailer in Santa Clara! We call the Livermore office to ask if the trailer can be brought from Santa Clara to Livermore and get a flat NO. We ask if we can return the trailer to Livermore at the end of our trip and again get denied. This delays our departure by a full three hours, as we have to drive an hour to Santa Clara to pick up the trailer and then return to Livermore to load the trailer – two hours in weekday rush traffic.(CAVEAT EMPTOR – that's Latin for “let the buyer beware”: I did some Googling and found this: “U-Haul reserves the right to schedule an alternate pick up location and/or equipment as needed, based on the most convenient location with available equipment.” Folks, that means **U-Haul's** convenience, NOT YOURS. Remember when I said the Livermore people lied to us? Yeah. They “guaranteed” that we could pick up the trailer in Livermore. NOT.)While picking the trailer up in Santa Clara (a much larger U-Haul location), we asked the attendant if there were any way we could change the arrangements to allow for a dropoff in Livermore at the end of our trip. Oh yes, certainly. We are handed a new contract stating that dropoff would be in Livermore and we take off.Upon our return, we arrive at the Livermore U-Haul location. The attendant was busy with another customer and said that it would take him a while. He suggested that we just unhitch the trailer and he would email our receipt to us. Since we had been driving all day and it was a very hot day, we agreed, unhitched the trailer, and went home.About an hour later, the attendant called, wanting to talk about the “charges.” He claimed that we owed an extra $20 per day for every day after the first day of our trip. This would have more than TRIPLED what had been charged on our credit card by the attendant in Santa Clara. He tried to tell us that our contract said something it did not. “Look at the right-hand column where it says ‘X.'” Um, it doesn't say anything like that. “Take a picture of it and text it to me.” Sure, no problem. After seeing the photo of the contract we had in hand (sure glad we insisted on a paper copy of that contract from the attendant in Santa Clara!), the Livermore attendant agreed to “waive the extra charges.” Yeah, the charges that he wanted to tack on – the charges to which he was not entitled IN THE FIRST PLACE.We have never seen such a bunch of bait-and-switch tactics in our lives. DO NOT USE THE LIVERMORE U-HAUL LOCATION.
Top other services in Livermore:
Bekins Moving Solutions
5481 Brisa St, Livermore, CA 94550, United States
Ill start this review with one of the movers bringing their baby to the move site and leaving the baby in their car on a 98 degree day. Yes, you read that right. Theres so much to cover, but this should give you an idea of the service you should expect.We noticed that one of the employees car was running out in front of our house while they were moving our belongings. We looked in their car and could see a 1 year old baby strapped in a car seat. The air conditioner was on, but no one was watching him. We told the employee to not leave their baby in the car because, obviously, the baby could die. So we baby sat their baby while they worked. Seriously. You cant make this up.During the initial consultation, I told them I wanted a 1,600 lb safe to be moved. This was documented. When the movers showed up, they did not have a dolly to use it. Without permission, they used my dolly, which is not rated for that much weight, to move it. About an hour later, they barely made any headway and at one point, I saw my safe on its side in my driveway. There are now scrapes all up the side of it. It had been in pristine condition. As they moved it out of the house, they didnt protect the doorway and caused damage to the home on the way out.When they realized they needed help, they called for reinforcements. The two guys that showed up to help reeked of marijuana so bad that my house smelled like a marijuana field for an hour after they left. Oh, it should be noted they drove the moving van in that condition, so I can only imagine that they were DUI.When the moving van arrived a week later at my new home, we discovered that the movers had placed multiple items on top of our bedroom furniture and caused permanent damage to our bed, dresser and nightstands.It took them almost 11 hours to load the truck from my home in CA, but when it arrived in another state with a competent crew, it only took 4 hours to unload it. At one point during the 11 hour loading in CA, all three of my bathrooms were occupied by movers taking a grumper in all three of my bathrooms. I seriously had no where to go when I needed to go. I only assumed they had Taco Bell by the damage done.In the middle of all of this, I called Bekins to let them know how bad things were going. The guy that did my initial consultation called me and he was speechless when I told him about the baby in the car. I asked for a manager to call me asap. I got a call back two days later, but only after sending another email asking for contact. Now Im praying that I get reimbursed for the damage done.Basically, if you cant trust them with their own children, how can you trust them with your worldly possessions?It should be noted that the team at the other end of the move were awesome. They were careful with our things, were respectful, and worked quickly. Those four guys I would recommend for any move.Edit:The GM has since posted a reply to my post. Sir, you told me on the phone that you would make it right. Youre not making it right by not calling back or not knocking the price down for the stress and difficulty your company caused. You have since not done anything to make it right.Also, it appears you might be lying about not using those people anymore. Sure enough, one of your employees told me they were being used one more time a few days later after our conversation. Again, that is not making it right. If you kept them, thats fine. Keeping them or firing them is up to you. However, the point here is that it appears you lied and looking at other comments, it appears status quo for you.