Top Van Rental Agency in Rancho Cucamonga
Budget Car Rental
9030 Foothill Blvd Ste 110, Rancho Cucamonga, CA 91730, United States
I typically rent from Budget at Ontario Airport and they have always been great. However, the Standard Elite SUV was not available at the airport, but it was offered at this location. When I arrived, there wasnt any SUV and was given a minivan. I didnt inspect it well enough and discovered that it was poorly maintained. It smelled musty which I was blamed for and had to pay additional $100 for deep cleaning (I found Doritos and someones hair under the seat). There were stains in the upholstery and there were no floor mats and worse of all, the tires were nearly bald. I was nervous driving it as it didnt grip the road well. When I mentioned the worn tires, she said the tires were fine. She obviously doesnt know how to do the quarter tire test, but here was no need for using a quarter, it was very visible that the threads were worn off down the center. If it rained, I would have been sliding everywhere. Another con is the hours of this location. I couldnt make it back by 5pm closing. There wasnt a key drop box like other car rental offices, so I had to bring it first thing in the morning and was charged for an entire day +late fee + an additional day of insurance. The only pro was that it was hybrid and saved me on gas (which didnt matter since I was charge for cleaning (even after I washed the car and had it vacuumed before dropping off).The Budget at the other airport location is much better as there are more cars to choose from since they are shared with other car rental agencies.
Enterprise Rent-A-Car
12223 Highland Ave Ste 104, Rancho Cucamonga, CA 91739, United States
First off the location is horrible its in a crowded parking lot with the grocery store and multiple other storefronts food places like a strip mall. Getting in and out is horrific. Second even after making a reservation over the phone for a specific type of vehicle that Im considering buying, I wanted to rent it first before hand. I had a confirmation number they didnt have the car, the whole experience with Enterprise was a nightmare from the beginning of the reservation speaking with the rep whom didnt quite understand anything I was saying, to trying to follow up the next day being hung up on by multiple reps but this specific location is the worst and let me tell you why. It appears that COVID has taken a toll on the quality of employees and customer service and workers in general but specifically this location. Ive never seen a disregard for customer service I tried to call them about 15 times in the morning to verify the car would be ready they never picked up once I got in there I understood why, there was one person in there that refused to answer the phone while standing there as consumer I watched them ignore the phone ring over and over it was ringing off the hook then a second person came in they didnt try to assist me a third person was there just sitting eating chips listening to music while there was a lobby of people. It was nothing but three male sloths working there that refused to give any care at all to customer service. There were things they didnt notify me about prior to getting there which if they would have picked up the phone I could have found out. I started voicing my concern and advising I was not satisfied with the level of service the young boy behind the counter argued with me back and forth and then when he could not shut me up the sloth thats eating food the obese guy in the back turns the radio up super loud as if to drown me out so I could not be heard. This location is beyond disgusting, unprofessional, it was dirty in there all the boys were dressed in dirty clothing, dirty hats and on top of that I was there for an hour and a half never left with the car and watched them ignore their phone the full hour and a half !! there were other customers in there that were experiencing the same customer service failures that I was. Never again will I ever ever use Enterprise Ive been using them for years Ill have to source another rental company because this situation caused me to lose time, money, energy and all together frustrating & infuriating from the beginning to the end. PLEASE STAY AWAY FROM THIS LOCATION unless you want service failures and to be treated like your renting from a Frat house environment from the dirty store front, the unkempt illiterate workers and them not acknowledging a RESERVATION made 3 days prior. Save your time, money & energy & go to another company. They are the WORST on every level. I can tell this is a privately owned location RIDING OFF the Enterprise established Brand because when I said I eould contact Corporate they basically Lol at me reporting their behavior. Go to ANOTHER LOCATION IN RANCHO AVOID THIS FRAT HOUSE?
Top other services in Rancho Cucamonga:
David Grossberg - State Farm Insurance Agent
9613 Arrow Route J, Rancho Cucamonga, CA 91730, United States
Through sheer stroke of chance about 30Years ago, I was connected with David for an auto policy I needed for a new car purchase, and We've never looked back since. David is the quintessence of customer service, and his staff is every bit as capable as he is, likely due to his high standards of excellence. The most important things I've appreciated about David are that a) he pulls all stress from you and jumps in to handle everything. Have an accident? Simple phone call and he gets every wheel turning on your behalf, and you now deal with a trouble-free experience. B) David chases you down when changes to your Policy are needed and/or financial adjustments can be made. David has saved me thousands over the years through his watchful eye and attention to detail. Truth be told, I've gone out to market to shop rates a few times just to see where the competition was, and with good driver discounts applied, nobody can touch his rates. Would I have left for less money? No. Of the few service providers in my personal portfolio, David's group has always been one of the most essential. Thank you David and team for your consistency and ease of service throughout the decades, you are absolute professionals in every way!