Top Truck Rental Agency in Richmond
U-Haul of Richmond
1017 23rd St, Richmond, CA 94804, United States
Horrible service but I assume no one cares. Had an original install date of 12/15/20 for a tow hitch install. Was called on 12/12/20 and was told part was delayed and installed postponed till 1/4/21. Received another call on 1/2/20 that they would need to reschedule as the person doing the install would not be in. Soonest available to reschedule was 1/7/21. Already aggravated as I needed the hitch installed I agreed to the 1/7/21 date at 12:30pm. I drove 40 minutes there as I live in San Francisco for the scheduled install. I arrive on time and was immediately told that they would have to reschedule as their tow hitch install employee was not in. Already upset that I drove out and wasted my time and didnt receive any call/notification to reschedule the attendant told me to come back Saturday 1/9/20 at 1:30pm. He guaranteed me he would do it himself if he had to. Then offered a discount for my troubles. Already annoyed I just agreed since I had no other option as my move date was nearing soon and was out of options. The final straw was I showed up on 1/9/20 at 1:30pm as instructed, handed my keys over and was told it would be about 2.5hours as the installer was finishing up another install. With nowhere to go I walked around town for a few hours since I had no other means of transportation then figured I would make my way back. I show up at 5:30pm. 3 hours later and my vehicle was still untouched. Hadnt even been moved into the install area. Upset already of the huge waste of my time and level of unprofessionalism of the employees there, I immediately demanded my keys and full refund as I was done. The employee at the desk then had the nerves to acuse me of being disrespectful for being upset at the situation. Hello?! Wasting my time 3 different times and not completing the service isnt disrespectful to the customer? Even though I didnt raise my voice, just demanded my keys and my money back. The most horrible experience I can think of. How can you run a business like that? Oh and on top of that just me trying to go the extra mile as the customer trying to call ahead to verify if the appointment is still on or check on any delays is useless. They do not answer the phone at all!
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Costco Wholesale
4801 Central Ave, Richmond, CA 94804, United States
BLANCA, THE WHITE LATINA WHO WAS WORKING SELF CHECKOUT ON SUNDAY, March 19, BETWEEN 11:00 AM AND 11:15 AM, IS RUDE, DISRESPECTFUL, PROBABLY RACIST, NEEDS MORE TRAINING AND SHOULD HONESTLY BE FIRED. ITS 2023, AND PEOPLE LIKE HER SHOULD NOT HAVE A JOB IF THEY FEEL THEY NEED TO ACT LIKE THAT.I have been to this Costco many times and have never had an issue, making this situation much more unfortunate. I was waived to use one of the self-checkout stations by Blanca, who worked the section on Sunday morning, March 19. It is important to note that before me completing my transactions, Blanca did not ask me anything about being an Instacart Shopper. Also, please note that all Instacrat Shoppers pay with the same united states treasury notes as anyone else shopping in that store. After successfully completing two transactions, including scanning the membership card for both, I find Blanca now aggressively standing behind me. In front of many other patrons, Blanca loudly states, You know you are not supposed to do Instacart at self-check-out!I respond, No, I did not know that actually, nor do I see any signage stating that.I am telling you! Blanca exclaims.I have supplemented my income through Instacart shopping for over ten years, perhaps almost as long as self-check-out has existed. I have shopped in multiple cities throughout California, many stores that use self-checkout, and I can absolutely declare that there are ZERO other stores on Instacarts platform that have ever tried to enforce a silly policy like this. I can check out at self-checkout as an Instacart Shopper at literally any other store on Instacart, so for Blanca to suggest that I cannot at this store screams racism. A racist policy enforced by racist individuals, likely created by the same racist. To have a policy like that and to have someone like Blanca aggressively trying to implement it AFTER I have already finished my transaction screams racism.Like, why else tell an Instacart shopper we cant use self-checkout? I asked Blanca very calmly, and she kept yelling, You can talk to the supervisor! Even though I completed my transactions successfully and had finished. Blanca made me feel like I had committed a crime, and being spoken to like that in front of hella people was embarrassing. And for no reason.Im sure the supervisor has better things to do than explain to shoppers a stupid, baseless rule about why they cant do Instacart at self-checkout as if the money I spend as an Instacart shopper spends any differently than anyone else with a debit card.If the policy exists, its dumb and should not. Also, Blanca should be fired because she is clearly a racist and lacks customer service skills. Just because I am Black and shop for Instacart does not make me any less of a customer, Blanca.
Hanlees Hilltop Nissan
3277 Auto Plaza, Richmond, CA 94806, United States
Hey Trent, how many clients do you want to continue loosing?Advice to all the potential buyers, first we are medical related professionals ( we can read peoples body language) and we are not first time buyers ( we have learn from previous rip offs and previous mistakes from the dealers previously), maybe seems long but worth the advice.We bought a car 2 days ago, the process were very suspicious from the beginning, Andrew the seller: I asked him for the next model above the one we seen and he said it cost 5,000 more when is not, easy to break had to call the manager to negotiate with us, we noticed his anxiety and discomfort with our questions.( Specifically, he broke when after he told us the asking price just for the car, without the fees and other extras, which was $10,000 more than the advertised price shown at the website, at the end we got the car for the advertised price) and then call the manager.The manager: ( I forgot his name) he manage the thing very professional we reach a deal and we agreed on that. BUT..... WAS IT A WORDS GAME? lets see... Because later all the deals agreed looks like they werent at all...Trent on financial: he change the deal we did with the manager, he refused to answer my questions from the beginning about my interest rate and monthly payment before he start printing all the paperwork and he changed the conversation, he stand up for a moment and I saw his monitor the interest was the double agreed and the monthly payment obviously was higher, when we asked for the deal we agreed before (which the manager make us sign) his anxiety was more than noticeably, and had to change everything.2 days after the purchase I went back to the dealer because they offer us a lot of extra things for closing the deal which at the end were charged to the loan, the guy who received me, a Spanish speaker, beard and skinny ( the guys from the entrance said that was the guy of financial that day (08/20/20) ), got mad with my questions, the hypocrisy came out, talking to me very rough while answering my questions, for a second he make me feel like a dump but I realized he was evading my questions when he gave me the schedule of the people who did my paperwork and suggested to come when they were there. When I finished I stand out the office while he receive another client, he sounded super sweet at that moment, and to be honest I only came back for some explanations no to change things, for example I asked about the free maintenance we got with the car we bought 5 years before, his answered very rude and said: that was 5 years ago, do you think the things remained the same, Nissan doesnt offer nothing free even an oil change, that is completely up to youWith this we are trying to let people know and be awarded, to be informed, and dont fall on the different traps and scams, we invite people to repeatedly ask during all the process the same questions ( interest rate, monthly payment, deals agreed and beware on fake and malicious advertising) before get confused and finally ripped off.Update:as suggested called back, the manager wasnt that kind we can say, but whatever, but his offer was HILARIUS, he suggested return the car and put $8.000 or more on down payment again Im still wondering what he was talking about and what was that related to the issue we had.update DEC 2020:DONT take the protection package, cleaning or whatever it is, is worthless, $1,200 and at the end was for a carwash every 6 months, took our car for its first appointment, they washed it ( came back with the same bird poop on the trunk) an the interior with the same (which mistakenly was charged extra that day) foot prints from our last trip with the family,. ask my money back and Trent as usual said yes, still waiting for the reimbursement.HEY TRENT, are you going to reimburse the money to the bank from that protection package scam ? still waiting for you to do it. how many potential clients do you want to continue loosing?NEVER Haylees, Never hilltop, Never Nissan again.
Bella Vista at Hilltop
3400 Richmond Pkwy, Richmond, CA 94806, United States
My experience with Bella Vista Hilltop Apartments has left much to be desired. While the staff at Bella Vista Hilltop is undoubtedly pleasant and willing to assist, I found their actual help with my leasing to be lacking. After residing in this apartment for a month, I feel compelled to share my less-than-ideal experience regarding both management and the living environment.Upon my initial move-in day, it became evident that the apartment was far from ready for occupancy. The cleanliness was seriously lacking, with copious amounts of dust and grime covering the floors, and unsightly stains adorning the bedroom ceiling. The pervasive urine odor permeated every room, necessitating extensive cleaning efforts and the use of numerous air purifiers in an attempt to mask or eliminate the unpleasant scent.To compound matters, I was unable to open the door to the family room due to the absence of a screen. This allowed a horde of flies to swarm in whenever the door was ajar. Furthermore, the kitchen cabinets were disappointingly greasy, adorned with yellow stains that resembled water damage on their interior surfaces. The under-cabinet filters were saturated with oil and coated in grime. The most disheartening discovery was the state of the dishwashers interior, which was marred by stubborn stains and a layer of black, oily residue on the basket. Despite my request for a replacement dishwasher basket and under-cabinet vacuum filters, the staff only took the basket, and almost three weeks later, the replacement is still pending.On a separate note, the absence of a porch door screen, while promised, remains unresolved, with assurances from staff that they are working on it. Additionally, the presence of an ADT security system in each apartment may sound promising, but it becomes exasperating when a neighbor consistently leaves their security alarm blaring during their absence.Lastly, its worth noting that residents should consider installing security cameras in front of their doors, as package theft is a concern. I experienced a package disappearance shortly after delivery, despite being at home but failing to notice the delivery notification promptly. Within an hour, the package had vanished. For those looking to make purchases, using Amazon, which offers a locker conveniently located near the housing office, may be the safest option.In addition to the aforementioned concerns, my experience with parking allocation at Bella Vista Hilltop Apartments has been far from satisfactory. Despite ample parking spaces available right in front of my apartment, I was assigned a spot nearly two buildings away. This distance has proven to be a significant inconvenience, particularly given my ongoing battle with severe back pain. Walking with this pain has been a daily struggle, and I am currently undergoing physical therapy, with a minor surgery scheduled for the coming weeks. In an attempt to rectify this situation, I promptly submitted an amendment request to the housing management, accompanied by a doctors message outlining my condition. Unfortunately, I have yet to receive any feedback, as the staff informed me that they are awaiting a response from the apartment management. This lack of responsiveness has only added to my growing frustration with this living situation.In sum, while the staffs amiability is commendable, my overall experience at Bella Vista Hilltop Apartments has been marred by cleanliness issues, unresolved maintenance requests, security concerns, and a parking allocation that exacerbates my existing health challenges.