Top Truck Rental Agency in Santa Rosa
U-Haul Neighborhood Dealer
3150 Santa Rosa Ave, Santa Rosa, CA 95407, United States
Horrible customer service. The woman was manner-less, impolite, extremely Rude, and discourteous. She was friendly to the man in front of me and went to bring his rental to the front for him. However, when it was my time to receive customer service from her... it was the opposite. Poor communication and when she just TOLD me where my rental was, which I couldnt find, she grew more snappy with me when I asked where exactly it was. She said to me, its between the two vans! Its a truck you can see it! Keep in mind the whole lot had vans and being a first time customer there I had no idea what was going on. She walked out with a attitude and pointed it to me in a second row and said to me cant you see I had no clue what her issue was with me I wasnt rude to her and thought I would get the same service as the man in front of me. Iv had a bad day at work too before so I wont mention her name that starts with a *D* but she should be more mindful when customers can see how you treat the person in front of them. Customer service is tough. I wont use this location for services again.
U-Haul Trailer Hitch Super Center of Santa Rosa
3595 Santa Rosa Ave, Santa Rosa, CA 95407, United States
U-Boxes arrived 10 days late from scheduled ship date. Not this sites fault but hasp was broken (under shrink wrap) Notified assistant manager on Thursday. Both in person and again later that day w/ a phone call (There is no manager presently). Following Monday visited to enter box again, hasp was still not repaired. So my belongings were left unlocked for 4 Days. Asked 877 number about credit for delayed delivery beyond guaranteed date, they told me to talk to local center. Local center said no I had to contact 800 number. So I contested the charges with my credit card company until U-Haul figures out who is responsible for processing the credit. Called 877 number to schedule access to U-Boxes after they finally arrived 9 days late. They supposedly messengered the local center. I also called the number I was given by 877 to be doubly my boxes would be ready for access the day after I called. Arrived to find that not the case. Local center did act quickly to give me access in about 20 minutes.My advice insist on U-Box new design WIDE brass hasp that wraps around the box door to the side of the box.Be prepared for delays in shipping dates and for access once delivered to new U-Haul center.
U-Haul Neighborhood Dealer
5517 Old Redwood Hwy, Santa Rosa, CA 95403, United States
Nancy was great at the Uhaul on Redwood Hwy. She ran the show by herself in more ways than one; by completing the paperwork, offering advice and hooking up the trailer to my jeep. I was so pleased to have such a friendly, helpful, kind person such as Nancy, to assist with my relocation to Wisconsin!
U-Haul Moving & Storage of Santa Rosa
3601 Santa Rosa Ave, Santa Rosa, CA 95407, United States
I called to make the appointment to install a trailer hitch and brake controller ... the sales person I spoke with did not understand the difference between a flat four connector and a 7 pin connector ... so after explaining why I needed the 7 pin the sales slip I received in an email still said 4 pin and no controller .... I called right back and spoke with the sales person from my previous call then he handed me off to an installer...,who got it and specd what I needed; but I never received a new email confirmation....a week later my daughter makes the 1.5 hour trip for our appointment ... only to be told the hitch did not come in and they dont have time anyway... I had an appointment... they should have called.. so we set another appointment for a week later.. my daughter gets there and calls me because theyre trying to tell her I ordered a 4 pin connector ... she is not a professional trailering expert like the Techs an U Haul but she knows what she needs ..I also had told them she would be waiting for the truck ... one hour install .. she waited 4hrs ...,billed 1 hour install.. because thats all it took.. so I get home after work and omg .. they put a well used 7 pin connector on the truck and drilled a hole through the step on the bumper to put one of the two required mounting bolts .. so the head of the bolt is under the bumper and there is 3/4 of bolt and nut sticking up through the bumper on the step ... so if you step on the step you get a bolt through your foot .. theyre completely inept .. go anywhere else these are not experts theyre hacks. No management or oversight .. I should have canceled my appointment the first time they messed up my order.
Peterson Trucks Inc.
3710 Regional Pkwy, Santa Rosa, CA 95403, United States
FABULOUS!Wow, I was far from home, traveling in my Nexus Rebel on an International CW Chassis, and a bunch of alarms went off on my dash.Peterson Trucks in Santa Rosa was close to my route, and when I called they were happy to schedule me in. When I got there, they were very accommodating and went out of their way to make sure I had a place to wait with my dogs while they serviced my RV.I will definitely make sure I plan my route through this area when I need my next regular service so I can have it done at Peterson Trucks of Santa Rosa!
Top other services in Santa Rosa:
Jeff Lecoeuche Insurance Agency, Inc.
726 Mendocino Ave, Santa Rosa, CA 95401, United States
Ive had many insurance policies over the years: business, car, home, rental, liability, life, health and so on. In all the years of dealing with insurance companies and agents I have never encountered such personal involvement in the decision process of what type of policy and coverage would be best for me for the the insurance agency. Professionalism, knowledge, availability, patience, responsibility, follow through, consideration, and education are but a few words to describe the Jeff Lecoeuche insurance agency. Many companies are available to you as you become a new client, but Jeff and his agency are completely available past the stage of getting you as a client. I feel taken care of and supported and most of all safe in knowing I have the exact policies I need in place. Thank you Jeff for making this an enjoyable experience.
Jared Soukup - State Farm Insurance Agent
1207 College Ave, Santa Rosa, CA 95404, United States
I'm coming from AAA after being told my premium would increase by $300 - $1996 annually or something around there. Time to start scoping around for a better quote. I talked to Paulo and he effectively helped me lower my annual premium to better than I had it before the “California state wide increase”. Whatever that's supposed to mean. He was kind, straight to the point, and diligent in giving me all the information pertaining to my situation for a specialized quote. I'm moving over as soon as my membership is over 3/30. The premium plan is 6 months at a time instead of annually. As a person who rarely uses insurance and has had a perfect record, I appreciate not having my insurance randomly increased out of nowhere. Plus this insurance comes with roadside/renters insurance included instead of separate. Paulo's excellent customer service and straightforward quote has convinced me to switch to State Farm. Thank you! Hope that helps anyone else in the same situation.
Fix Auto Santa Rosa
965 Santa Rosa Ave Suite A, Santa Rosa, CA 95404, United States
My Experience.I was nervous. I had never heard of this company before and because my Toyota Tacoma was new, had first thought to take the repair to the Toyota dealership. But afteri rnumerous considerations about the logistics, time, costs and customer service, I decided to go with Fix Auto in Santa Rosa and I am so glad I did.Sarah, the receptionist, and Pamela, were always courteous and helpful. They answered questions appropriately when Ben wasnt available or would refer me to speak with him when he became available. Always patient, Sarah was so patient and reassuring the drop off day and always spoke in a tone of Goodwill. After leaving my truck, she drove me to the rental company.Ben, in charge of the repair, was professional,kind, and always had time to answer my questions or address a concern. Very business-like, he was in charge and let me know my truck was in good hands. His manner gave me peace of mind, and although he never conveyed it, I knew he had other vehicles in his care. Ge never rushed me on the phone and that made me feel like my truck was the only one.Whoever did the job was wonderful. After I drove around, I stopped to take a private look. I compared both sides, standing back at a distance, running my hands along the finish. Even the cab looked better after driving from Texas with two three month old puppies. I was elated. The repairs looked so good. The truck was/is beautiful, so shiny. I feel like I have another chance.Tom had explained some of the Toyota features and why they were there. I had not noticed before.nor was this pointed out at the dealership.I am also grateful to my insurance company, Geico, and the nice people at Enterprise car rental.
Jared Soukup - State Farm Insurance Agent
1207 College Ave, Santa Rosa, CA 95404, United States
I'm coming from AAA after being told my premium would increase by $300 - $1996 annually or something around there. Time to start scoping around for a better quote. I talked to Paulo and he effectively helped me lower my annual premium to better than I had it before the “California state wide increase”. Whatever that's supposed to mean. He was kind, straight to the point, and diligent in giving me all the information pertaining to my situation for a specialized quote. I'm moving over as soon as my membership is over 3/30. The premium plan is 6 months at a time instead of annually. As a person who rarely uses insurance and has had a perfect record, I appreciate not having my insurance randomly increased out of nowhere. Plus this insurance comes with roadside/renters insurance included instead of separate. Paulo's excellent customer service and straightforward quote has convinced me to switch to State Farm. Thank you! Hope that helps anyone else in the same situation.
Spring Lake Lagoon
393 Violetti Rd, Santa Rosa, CA 95409, United States
I love this Spring Lake. It is clean, safe, water filtered at the swimming área. No garbage in the water. They have childrens water Park with in the Lake. You pay to play in the water Park. Many picnic tables and vast área of privacy. Swim gear. Life guards. Snack shop. Restrooms. Safe baby área for parents to be with babies in the Lake. Grills, showers. 4 to six life guards. I love it. My favorite Park. Surounded by fishing Lake, through Summerfield. Spring Lake is recomended. You pay at the entrance $7.00 for the day. North Lagoon group picnic área. Today theres a lady with an emergency and the Park security assisted while the ambulance came and fire dept too. Very fast service. Thank you.