Top Truck Rental Agency in Thousand Oaks
U-Haul Neighborhood Dealer
1467 Lawrence Dr, Thousand Oaks, CA 91320, United States
Very disappointing experience.I am only giving it one star because there isnt a No star or Negative five star option...I believe it should be fraud to not disclose exact pricing.I called them and reserved a box truck to move a refrigerator. They quoted me $29.95when I arrived to pick up the truck they wanted to charge me $62.00 ...???It should be assumed that if i intend to rent a vehicle, that i intend to drive it....I believe that to not disclose INTENT to charge for EVERY mile is misleading. why would I rent a vehicle if I didnt intend to drive it?Patron - Hey thats a really nice truck, is it for rent?U-HAUL - Why, yes it is...P - Fantastic! how much does it rent for?U - $50P - $50??? any chance you could go lower? $50 is all I have, and... I only need it for an hour.U - no. sorry it is $50 to rent this truck!P - okay. I live ten miles away, so Ill see you in twenty minutes.U - no problem.twenty minutes later....P - hi, I am here to rent your truck for $50.U - Great. that will be $100P - $100??? but you said it was $50 to rent your truck........U-HAUL - oh... it is $50 to rent this truck, but it is another $50 if you want to drive it!!!Patron - hmmmmmm..... :( but you said... and I told you I only had...It was literally twice as expensive to rent (and drive) the truck in question than the price that was advertised, and quoted over the phone by U-HAUL ...And, expressing this to the person behind the counter only encouraged a whatever kind of wry smile...beyond frustrated...
Tool & Truck Rental Center at The Home Depot
2745 Teller Rd, Thousand Oaks, CA 91320, United States
Spent 45 minutes on hold trying to get through to Tool Rental this morning. I called back 6 times between 7:15 a.m. and 8 a.m. and have no luck today.
U-Haul Neighborhood Dealer
860 E Thousand Oaks Blvd, Thousand Oaks, CA 91360, United States
Max at Thousand Oaks location makes you feel like youre interrupting him whenever you talk to him. Other than that all other aspects went smoothly and well.
Tri-Valley Supply
2974 E Thousand Oaks Blvd, Thousand Oaks, CA 91362, United States
I like this store. They have everything I need and I dont need to buy in bulk. The staff is friendly and knowledgeable about the products they offer. I choose this store because their products blow regular cleaning products out of the water making your house smell clean and fresh. In the past they also handled my steam cleaner repairs and were wonderful.
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Midway Car Rental Thousand Oaks
3167 E Thousand Oaks Blvd, Thousand Oaks, CA 91362, United States
I am staying in SoCal to help a friend whose husband died earlier this year. My husband drove me out from NM with all the things I needed for a lengthy stay. When my friends car broke down, I said I would rent a car for us while hers was being repaired. Based upon the various glowing reviews, I opted to try renting from Midway. Unfortunately, *I* could Not rent from Midway because I had an out of state drivers license and *no return airplane ticket.* I explained I didnt fly out and had no return ticket because I was uncertain how many months I would be staying with my friend. However, without either an airplane ticket for my arrival or an airplane ticket for my departure, I could not rent from Midway.Fortunately, I had brought my friend along as the second driver. She had a local drivers license, a copy of her auto insurance, *and a secondary proof of residency* (her Costco card -- which had no address on it!). She also had to pay with *her* credit card. I could *not* charge it to my card because *they were not renting to me.* I was thankful I hadnt driven to SoCal, had *my* car break down and tried to rent a car during repairs. I *couldnt because I had no plane ticket.* Other restrictions that were brought to light during the contract signing was that no animals were allowed in the car, so hopefully we wont have to take her sick pet to the vets until her car is repaired.The staff at the Midway in Thousand Oaks, CA was pleasant. The manager tried to explain that the restrictions were introduced during COVID by the corporate office and they didnt like them. The extra driver fees (also not mentioned when I made the reservation) were waived, and they got the car to us even though we showed up an hour early (so our ride to the office could make a work meeting). The car looked brand new inside and out. I had no problems with the staff. Our agent even gave his card to my friend to call him directly the next time she wished to rent a car (and stated it would be easier than using the online reservation system). He also assured her it would be faster because he had all of her information in his system now.However, the lack of sufficient and clear information on the website regarding restrictions and necessities to bring for rental is appalling. Especially since there are so many limitations and restrictions, some of which are irrational. In addition, having made my reservation online, it was terribly confusing where and how I was picking up the car. All the information on the website confirmation spoke of shuttle pickups and LAX. Our location *was not even on* the list of locations on the website reservation confirmation page. Id prepared to get up early and call the local Midway office at 8 AM to get clarification, but the confirmation *email* stated pickup and dropoff were indeed at the local office.So as long as a) your are a SoCal resident with a secondary proof of residency like a utility bill or Costco card, or b) have a plane ticket with arrival and/or departure flight information, plus drivers license, proof of insurance, and credit card (No Debit cards as the website and all communication with them states repeatedly), and c) are not traveling with a pet, you may like using Midway Car Rental. The staff is very pleasant and the cars are in great shape.Alas, I guess Ill be calling Enterprise to see if they will let me rent a car the next time my friends car is in the shop.
Enterprise Rent-A-Car
3021 Thousand Oaks Blvd, Thousand Oaks, CA 91362, United States
I rented a Premium SUV (i.e. Suburban) through Labor Day weekend, so that I would have 8 seats & with an extended cab, to properly host our extended family who flew into the Los Angeles area, for a visit.Knowing we were approaching a holiday weekend, I called the morning of my rental (Friday), to confirm that they would have the vehicle ready for me. I sat on hold for 15 minutes listening to a repetitive beep, beep (a little on-hold music would have surely produced less anxiety), until a representative let me know that they did not have any Premium SUVs available, but that they could rent me an 8 passenger Nissan Armada, while they waited for their Suburbans to be returned, from a local college event. The Armada would meet our immediate need, for 8 seats, and we could hopefully swap for one of the returned Suburbans, before Tuesday, when we would need the extended cargo space.When I visited the Thousand Oaks Enterprise office, to pick up the Armada, they were understaffed, with a long line, in the waiting room. To their credit, the staff was very professional & apologetic for the wait, once they did get to me. They seemed puzzled by the online booking system that had continued to rent vehicles that they didnt have available, on their lot & even apoligized for the beep, beep on hold. They assured me that they would let me know as soon as one of the Suburbans were returned, so that I could come back and make the swap.On Saturday morning, I sat on hold for another 15-20 minutes (listening to the beep, beep) until one of their employees eventually confirmed that none of the Premium SUVs had been returned, but they should have one by Tuesday morning...as they would be closed from 1pm Saturday though Monday, for the holiday.Tuesday was the final day of my rental and our last day-trip together, as a family (on this day we needed more than just 8 seats...we actually needed the extended cab), so when I called the office that morning, it was with high hopes that the Luxury SUV I had rented (with a confirmation e-mail in hand) would finally be available to me. After spending another 15-20 minutes on hold (with the beep, beep) without a response and running up against our time frame for departure, I decided to pack up our 2 personal vehicles & return the rental early, so that we could proceed with our plans, for the day. As we dropped off the Armada on our way out, I was frustrated to see one freshly-washed and ready-to-rent Suburban sitting in the lineup on the lot. The attendant was kind enough to offer me the Suburban, but at this point, it was time for us to hit the road & too late for the swap. Thankfully, the associate gave me a sizeable discount for our trouble.I understand that it was a busy weekend & that the team at the Thousand Oaks location may have done the best they could, while being desperately understaffed.This being said, I have 2 issues Id like Enterprise to address:1) PLEASE fix your on-hold messaging beep, beep that I spent nearly an hour of my life listening to!2) Properly staff your locations for holiday weekends, so that you can stay on top of your inventory, answer your phones in a timeline manner, and serve your waiting room in a more expeditious manner.The only reason I gave 2 stars rather than 1 star, is due to the professionalism and kindness of the understaffed employees who did help me, as best they could, and who were apologetic and offered a reasonable discount.
Swickard Buick GMC of Thousand Oaks
3601 Auto Mall Dr, Thousand Oaks, CA 91362, United States
My experience started a few days before, I arrived to Silver Star Cadillac.My 2022 Cadillac Escalade was totaled one month after purchase, I just received the notice, the Friday before Labor Day, I could purchase another vehicle.Silver Star Cadillac, had me in a 2023 Cadillac Escalade, on September 9, 2022, two days after my phone call.I tried other dealerships but they did not have the vehicle after I arrived to their location or someone else had placed a down payment on the vehicle, I was told they had available.I started searching again September 7, 2022 and my Wife and I, found the vehicle we where looking for, at Silver Star Cadillac.I sent a few online messages and then ended up on the phone with Lila. Lila answer all my question, sent me information on the vehicle and my Wife an I was very happy, to find someone that could provide the same information, we where looking at on the website.I drove over 2 1/2 hours to the dealership and I was very pleased when I drove on the property. The dealership looked very nice and well kept, I was treated with respected soon as I walked in the door and I did not let them know, I was on the lot. (I have talked to and visited many dealerships since July 2022, I never got treated, this nice.)Lila is very knowledgeable about the vehicles, updated on the chip situations, and very helpful, to make the purchase process go smoothly. (I drove a renter vehicle to the dealership, I did not know if I could drop off the vehicle at this location rental office.Lila checked with the local rental company, while I was in the finance office and everything was arranged for me to drop off the vehicle. Dropping off the rental was just as important as buying the new vehicle to me.Lila, is a very outstanding Salesperson!Justin in finance, what can I say. I have never enjoyed spending a large amount of money before.I had a chip on my shoulders, from the way I was treated at other dealerships and my guard was up.Justin explained everything, line by line, Justin even gave me the biggest education classes on, purchasing a vehicle, when to try for a lower refinance, how to make your money stretch.Justin best information he provide, was how to read my old contract. Once I got home, I looked over my contract and I found over $9,000 in add ons, I did not know was add ons, I was told, it was part of the Dealers Mark Up. Since me old vehicle was totaled, I can get most of this monies back.I could go on and on about how great my experience was at Silver Star Cadillac, my Family and I would like to Thank you all, for having an outstanding place to shop and great people to help you find the right vehicle.