Top Van Rental Agency in Fullerton
U-Haul Moving & Storage of Fullerton
920 W Commonwealth Ave, Fullerton, CA 92832, United States
I am so frustrated with Uhaul right now and may never use them again. We booked our July move in March, scheduling the Uboxes to be loaded 3 weeks ahead of time so that they could be delivered on time to our destination. Since then, I got a new credit card and wanted to change my payment method. It took me 3 calls and an hour and a half of hold time to change the card, and when they put the charges on the new card they double charged $445 and I had to contest the charges with my credit card company.The loading delivery was 5.5 hours late, meaning we had to reschedule the moving help for the next day so that we could get the boxes loaded (we managed to get loaded and picked up on time). After the boxes were picked up, I got an email saying that delivery to our destination was going to be 2 days late. I have called twice, and the first time I spent my whole lunch break on hold, and no one could even tell me the reason for the delay. Today, my second call, I was told that the shipping company was late picking the order up, but there is nothing that Uhaul can do to make sure the order arrives on time (even though there are still 12 days left until the original delivery date). If the delivery is late, we will have to reschedule moving help for the second time in one move, and my family who had cleared their schedules to help us move into our new place likely wont be able to help us anymore. I was told if it is late we will be compensated $50 -- for a $3500 move! The amount of stress this has added to my life cant be measured. I would gladly pay $5000 for a moving company that will deliver on their promises, or even make an effort to help me when I call their customer service line.
U-Haul Moving & Storage at Orangethorpe Ave
2260 E Orangethorpe Ave, Fullerton, CA 92831, United States
BAIT AND SWITCH IS A CRIME.This facility sells and confirms 24hr access self storage rentals, without any mention of possible requirements to purchase, yet has no intention in providing the buyer with a 24hr access storage.I went on line and rented a storage unit from this location based on the 24hr access that was advertised by them. I paid on line and received my confirmation from u-haul of my 24hr access unit. After moving into the unit the very friendly manager came by to introduce himself and make certain to go over the general basic rules with us. Access to the unit was now only available till 10pm. When we questioned about the 24hr access we had purchased we were told that wouldnt be possible and no 24hr access was available. We were told the advertisement/confirmation hadnt been updated in their system to reflect the change but it was no longer an option. 24HR ACCESS IS THE REASON I CHOOSE TO RENT HERE. IF I WANTED LIMITED HOURS I COULD RENT NEXT TO MY HOUSE INSTEAD OF THE NEXT CITY OVER. We did receive a refund but this whole thing really is wrong.... And illegal
Top other services in Fullerton:
Fullerton Ford
700 W Commonwealth Ave, Fullerton, CA 92832, United States
The service team is courteous and helpful(Arthur is very helpful and has always treated me great), but the operations and flow of the dealership service make the customer experience terrible.First, they overbook appointments constantly and the service team has no idea if you have an appointment or not. The service team has to check everyone in (other dealers have a person doing this as their sole job which is nice) and so you can have an appointment, show up on time but not be greeted or start your service for 20-30 minutes because the service team is impacted. And the service team never has the notes I gave when I made the appointment.Second, they only keep one porter on the weekends - their busiest time. Once you have paid for your car service, you can be waiting for 30-45 minutes while the porter is driving the shuttle/washing cars before you get your car. With how busy they are, or at least claim to be, I cannot believe they can only afford one porter on the weekends. You have to beg to get your car washed, I know that is complimentary but for the prices you pay to get your car serviced it should be a standard.Third and the only complaint I have about the actual service team, is that no one ever goes over my service with me after it is finished. They call and tell you it is ready and they will answer questions for you over the phone there, but you better have exact questions locked and ready. When you go to pick up/pay for your car, you are sent to the cashier immediately. You can wait for your service personnel to free up and speak with you, but again, they are always heavily impacted.My point is, to make the customer experience better they should expand the service team a little and figure out the appointments so customers who make an appointment get first priority (the whole reason I make an appointment). At the very least, hire a person to check-in cars so the service team can focus a little more on the customers.If the dealership was not so close to my house I would find another service option. Sadly, they are better than Ken Grody and therefore the option I choose to get my car serviced.